Ian Sollom

The 2022 consultation was conducted by the previous Government and responses are being considered.

The Cabinet Office maintains rigorous oversight of the Civil Service Pension Scheme (CSPS) administration contract with Capita. While the Department does not publish the full, granular Service Level Agreement (SLA) documents as these contain commercially sensitive metrics and proprietary service modelling information, the core requirements regarding payment accuracy, timeliness of processing, and complaint resolution are outlined within the contract’s Statement of Requirements to ensure transparency.

These standards are designed to ensure members receive a high-quality service, with financial deductions (service credits) applied should the provider fail to meet these thresholds.

Further information regarding the contract's scope and performance expectations can be found on GOV.UK Contracts Finder at the following link:

https://www.contractsfinder.service.gov.uk/notice/f91f69a7-6120-4918-8220-2757e7e51ded?origin=SearchResults&p=2

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

The Cabinet Office monitors the performance of the Civil Service Pension Scheme administrator, Capita, through regular service level reporting. This includes metrics relating to contact centre performance, such as average call wait times and call abandonment rates.

In the week commencing 20 March 2026, the average wait time was 2 minutes and 3 seconds, with 70% of calls answered in less than 30 seconds. Improvements are still to be made to ensure calls are answered as per the agreed contractual rate.

Senior representatives from Capita appeared before the Public Accounts Committee (PAC) on 26 March 2026 to provide evidence on the administration of the Civil Service Pension Scheme. During this session, Capita committed to providing the Committee with specific data on recent call-handling performance and member experience.

Regarding the volume of calls disconnected after a conversation has commenced, referred to during the PAC hearing as 'calls dropped partway through', Capita has committed to providing this specific data to the Committee in writing.

Progress on the recovery plan and the latest available performance updates are also published regularly on:
https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.

The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.

Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.

Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.

Capita has made lump sum payments to 8,747 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.

To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.

The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates

The eligibility criteria for infected people for the Infected Blood Compensation Scheme, established by the Government, are different from the eligibility criteria for the Infected Blood Support Schemes (IBSS). Only those who are receiving support scheme payments from the IBSS will be eligible to continue receiving these payments as part of their wider compensation paid by the Infected Blood Compensation Authority (IBCA), if they choose to do so.

The delay of the transfer will therefore not impact the compensation available to infected people who were never registered with IBSS. IBCA opened its service to the first claims from infected people who were not registered with IBSS in November.

Due to the nature of the Infected Blood scandal there is uncertainty over the number of people who might be eligible for compensation. Early estimates made within the Cabinet Office of those who are infected were that there are approximately 8,500 to 16,500 infected individuals, both living and deceased, who would claim. Of these, approximately 3,500 are currently living and registered with an Infected Blood Support Scheme. However, the final number of eligible people will ultimately depend on the number of victims who come forward. There is no limit or target on the amount announced for the scheme and each eligible person will get the compensation they are due.

The Infected Blood Compensation Scheme does not have hard cut off dates based on someone’s infection after which they will not be eligible. There are dates set out in the 2025 Regulations based on when routine screening became available. Those infected after the dates specified in the regulations will not be excluded from the scheme, as long as they can provide evidence that they received infected blood or blood products.

To date, the Government has paid over £1.2 billion in interim compensation payments to infected people, bereaved partners and estates of those who have very sadly died due to infected blood. Over 500 interim payments have been paid to the estates of deceased infected people, totalling over £50 million, and applications for interim payments to estates are still open.

As of 3 June, IBCA has contacted 1,360 people to start their compensation claim, and 981 have started the claim process. 324 offers of compensation have been made, totalling over £253 million, and so far 218 people have accepted their offers with more than £166 million paid in compensation.

Manufacturing is crucial for the UK's economy, driving innovation, creating jobs, and boosting national security and resilience. This government recognises that we need to maximise growth in manufacturing to maintain a global competitive edge and uphold our reputation as a trusted reliable international trading partner.

This is why we have recently published our Modern Industrial Strategy, Advanced Manufacturing Sector Plan, Trade Strategy and SME Strategy. These interlocking strategies will work together to set out the government's offer to support growth, strengthening businesses at home to ensure success abroad.

The Office for Clean Energy Jobs is committed to ensuring that research and evidence gathered by the former Green Jobs Delivery Group directly inform its initiatives. In December 2024 we published the Clean Power 2030 Action Plan, accompanied by an Annex titled Assessment of the Clean Energy Skills Challenge. This Annex provides a comprehensive analysis of the skills landscape within the clean energy sector, highlighting workforce challenges and opportunities. We continue to engage with industry, unions, and educational bodies to ensure our policies align with latest labour market intelligence and effectively address workforce challenges in the clean energy sector.

We have been building on the progress that the Green Jobs Delivery Group previously made by setting up the Office for Clean Energy Jobs (OCEJ). The OCEJ has been created to ensure that clean energy jobs are abundant, high quality, paid fairly, and have favourable terms and good working conditions.

The Department has undertaken lessons learned exercises of the work undertaken by, and to support the Green Jobs Delivery Group. This included an informal assessment of its effectiveness. The outputs have informed the establishment of the OCEJ and its work.

The Natural Environment Research Council (NERC) and UK Research and Innovation (UKRI) reached the decision to cease Facility for Airborne Atmospheric Measurements (FAAM) operations following a rigorous value-for-money assessment. This included a review of historical and forecast demand for the aircraft, detailed analysis of operating costs, and an assessment of future operational risks.

Over the past year, and prior to the decision to cease funding, The National Centre for Atmospheric Science (NCAS) explored different operating models, including options to increase external income. However, forecast demand for the aircraft remained low. NERC and UKRI are aware that several organisations have expressed interest in purchasing the aircraft.

As NERC and UKRI progresses the sale of the airframe, they will undertake appropriate market assessment and engagement, in line with HM Treasury guidance, to ensure that its disposal achieves the best possible value for public money.

The Natural Environment Research Council (NERC), a part of UK Research and Innovation (UKRI), is reviewing the value for money of its infrastructure investments to ensure maximum impact for the UK and transition its atmospheric science infrastructure to more flexible, scalable and sustainable technologies. As part of this, NERC has decided to cease funding the Facility for Airborne Atmospheric Measurements (FAAM) aircraft, which is operated by the National Centre for Atmospheric Science (NCAS) at the end of this financial year, with orderly decommissioning taking place in FY 2026/27.

While there are some aspects of atmospheric science that can only be done with an aircraft, the future direction of atmospheric science increasingly favours distributed observing systems, land-based capability, uncrewed aerial vehicles (UAVs), and advanced sensor technologies that offer lower emissions, greater responsiveness and improved cost‑effectiveness through scalability.

NERC and UKRI have already begun investing in these areas, including a Net Zero Aerial Capability scoping programme (in collaboration with Innovate UK) on UAV development, as well as committing additional investment to NCAS’ Atmospheric Measuring and Observation Facility (AMOF) equipment pools. NERC will also invest £1 million in Financial Year 2026/27 to further explore autonomous capabilities, with the intention of scaling successful approaches.

NERC is engaging closely with affected staff and institutions to retain expertise within the wider atmospheric science system (including weather, climate and air quality research) wherever possible. Much of the FAAM equipment will be repurposed and will continue to require skilled operators, helping to maintain capability and minimise impacts on the skills pipeline.

Following a review of value for money across its infrastructure investments, the Natural Environment Research Council (NERC), part of UK Research and Innovation (UKRI), concluded that the Facility for Airbourne Atmospheric Measurements (FAAM) aircraft no longer offers value for money due to significant rising operating and maintenance costs and limited planned usage. Only two research projects are currently scheduled to use the aircraft between 2027 and 2029, accounting for approximately 27% of the available flying hours.

NERC has engaged directly with the programme leads for the two projects affected, and is working to see how the aims of the research can be achieved through deployment of FAAM instrumentation from ground-based or other platforms, or through exploring alternative approaches with partners to achieve its goals, including the use of drones and other technologies.

Ceasing FAAM operations will also release over £32 million in savings across the Spending Review Period, with a further £5 million in costs. This funding will remain within UK environmental science, enabling reinvestment in more adaptable, scalable and lower-emission technologies that can support a broader range of researchers and applications.

While the Department for Science, Innovation and Technology (DSIT) and UK Research and Innovation (UKRI) recognise that the retirement of the Facility for Airborne Atmospheric Measurements (FAAM) is a significant decision for the atmospheric science community, this is not reflective of any decrease in the value of atmospheric science, and reflects a strategic shift to sustain UK leadership in this domain within a rapidly evolving technological landscape. The Government remains committed to maintaining world class capabilities in environmental science and ensuring that public investment is most effectively directed where it delivers the greatest long-term impact. UKRI is engaging closely with affected staff and institutions to manage the transition responsibly and to retain expertise within the wider atmospheric science system wherever possible.

The Natural Environment Research Council (NERC), part of UK Research and Innovation (UKRI), with input from the scientific community, is prioritising a strategic transition to more sustainable, modern and flexible infrastructures. While there are some aspects of atmospheric science that can only be done with an aircraft, the future direction increasingly favours distributed observing systems, land-based capability, uncrewed aerial vehicles (UAVs), and advanced sensor technologies. These technologies offer lower emissions, greater responsiveness and improved cost‑effectiveness through scalability.

NERC has already begun investing in these areas, including a Net Zero Aerial Capability scoping programme (in collaboration with Innovate UK) on UAV development, as well as committing additional investment to NCAS’ Atmospheric Measuring and Observation Facility (AMOF) equipment pools. NERC will also invest £1 million in Financial Year 2026/27 to further explore autonomous capabilities, with the intention of scaling successful approaches.

The 2025 Young People in Gambling Survey demonstrated that gambling activity by under-18s increased from 27% to 30% compared with the previous year. This was driven by a 3% increase in unregulated gambling, such as private betting between friends and family, to 18%.

Keeping children safe online is a priority for this government. We continue to work with a wide range of stakeholders including social media platforms to further strengthen protections. As outlined in the Online Safety Act, in scope social media companies and search services are required to protect children from harmful content. Ofcom has robust enforcement powers to use should services not comply with their duties. Our children's wellbeing consultation seeks views on how we can go further, including exploring if age-restrictions should be applied to addictive features, such as algorithms.

We take the issue of children being directed to illegal gambling sites very seriously.

AI chatbots covered by the Online Safety Act must protect all users from illegal content. We continue to work with a wide range of stakeholders to ensure these rules keep pace with technology and will not hesitate to go further if there is evidence to do so.

More broadly, the Government is committed to tackling illegal gambling through the Illegal Gambling Taskforce. We will therefore consider examples of chatbots promoting illegal sites to children, in conjunction with other issues, when deciding on the best next steps to increase protections against illegal gambling.

The Gambling Commission regulates gambling, including online gambling. Gambling operators advertising in the UK must comply with advertising codes, which ensure that gambling advertising is not targeted at children. When operators fall short, the ASA can take action or refer them to the Gambling Commission for possible enforcement action. We continue to work with a wide range of stakeholders to further strengthen protections.

Keeping children safe online is a priority for this government. As outlined in the Online Safety Act, in scope social media companies and search services are required to protect children from harmful content. Ofcom has robust enforcement powers to use should services not comply with their duties. Our children's wellbeing consultation seeks views on how we can go further, including exploring if age-restrictions should be applied to addictive features, such as algorithms.

We are co-producing the National Youth Strategy in partnership with young people and cross-sector experts to set out a new long-term vision for young people and an action plan for delivering this.

We have set up a Youth Advisory Group and an Expert Advisory Group to provide expertise, challenge and a range of perspectives throughout our development of the strategy. DCMS has engaged with over 20,000 young people through a national survey, roundtables, in-person and online focus groups, and ‘hacks’ across England. We have also engaged with over 1,400 practitioners from a range of sectors including youth, arts, sports, culture and civil society to understand the current needs and priority areas for improvement.

We will publish the National Youth Strategy in the autumn. We are working closely across government and with young people and the youth sector on the first steps of delivery.

The anecdotal feedback referenced in the consultation document reflects issues raised through routine engagement activities, including meetings and discussions with delivery partners, sector bodies and other stakeholders. It would not be appropriate to identify individual contributors, and no quantified count of cases has been compiled. No assessment has yet been made of the extent to which students feel overwhelmed by the volume of recommended support because the department is currently gathering the evidence that would be required to support such an assessment.

The rationale underpinning the proposed policy position that assistive software is widely available is explained in the consultation document, which is available here: https://consult.education.gov.uk/disabled-students-allowance-team/assistive-software-funded-through-disabled-student/supporting_documents/assistive_software_funded_through_dsa_consultation_march_2026pdf.

It also sets out proposals relating to considerations around the accessibility and suitability of commonly available software for students with different disabilities. Decisions on how it would be determined that a student’s disability-related needs cannot be met by such software before specialist provision is funded would be made following the conclusion of the consultation process.

An initial equality impact assessment of the proposed changes is included in the consultation document, and the department intends to develop and refine this further as the consultation progresses.

The anecdotal feedback referenced in the consultation document reflects issues raised through routine engagement activities, including meetings and discussions with delivery partners, sector bodies and other stakeholders. It would not be appropriate to identify individual contributors, and no quantified count of cases has been compiled. No assessment has yet been made of the extent to which students feel overwhelmed by the volume of recommended support because the department is currently gathering the evidence that would be required to support such an assessment.

The rationale underpinning the proposed policy position that assistive software is widely available is explained in the consultation document, which is available here: https://consult.education.gov.uk/disabled-students-allowance-team/assistive-software-funded-through-disabled-student/supporting_documents/assistive_software_funded_through_dsa_consultation_march_2026pdf.

It also sets out proposals relating to considerations around the accessibility and suitability of commonly available software for students with different disabilities. Decisions on how it would be determined that a student’s disability-related needs cannot be met by such software before specialist provision is funded would be made following the conclusion of the consultation process.

An initial equality impact assessment of the proposed changes is included in the consultation document, and the department intends to develop and refine this further as the consultation progresses.

The anecdotal feedback referenced in the consultation document reflects issues raised through routine engagement activities, including meetings and discussions with delivery partners, sector bodies and other stakeholders. It would not be appropriate to identify individual contributors, and no quantified count of cases has been compiled. No assessment has yet been made of the extent to which students feel overwhelmed by the volume of recommended support because the department is currently gathering the evidence that would be required to support such an assessment.

The rationale underpinning the proposed policy position that assistive software is widely available is explained in the consultation document, which is available here: https://consult.education.gov.uk/disabled-students-allowance-team/assistive-software-funded-through-disabled-student/supporting_documents/assistive_software_funded_through_dsa_consultation_march_2026pdf.

It also sets out proposals relating to considerations around the accessibility and suitability of commonly available software for students with different disabilities. Decisions on how it would be determined that a student’s disability-related needs cannot be met by such software before specialist provision is funded would be made following the conclusion of the consultation process.

An initial equality impact assessment of the proposed changes is included in the consultation document, and the department intends to develop and refine this further as the consultation progresses.

It has not proved possible to respond to the hon. Member in the time available before Prorogation.

It has not proved possible to respond to the hon. Member in the time available before Prorogation.