Oral Answers to Questions

Chris Bryant Excerpts

Wednesday 14th May 2025 Commons Chamber

[Markus Campbell-Savours (Penrith and Solway) (Lab)]

1. What steps he is taking to ensure that rural communities are supported in the transition from analogue to digital landlines.

[The Minister for Data Protection and Telecoms (Chris Bryant)]

One of the things that keeps me awake at night is how we ensure that people are protected—the most vulnerable and rural communities in particular—as we transition from the copper network to fibre. That is why I was glad that, in November last year, I was able to get all the network operators to sign up to a new code of conduct that will, I think, provide precisely that protection.

[Markus Campbell-Savours]

Dominic’s aortic aneurysm burst at his rural home five years ago. With no phone signal in their stone-built house, it was a 50-minute landline call to emergency services that helped his wife keep him alive while they waited for an ambulance. As Dominic waits for more open heart surgery, can the Minister reassure his family that we are doing all we can to mitigate the risks to him and other vulnerable people during power cuts?

[Chris Bryant]

I certainly can. I send my best wishes to my hon. Friend’s constituent. He said that it is a stone-built house; he is absolutely right that there are particular difficulties with mobile signal in stone-built houses—I live in one myself, in Porth in the Rhondda. One thing that we have done recently, as a result of the pressure that I have put on people, is to ensure that the battery back-up power is not just the Ofcom-guaranteed one-hour minimum, but considerably longer, and that is what lots of the operators are now providing.

[Damian Hinds (East Hampshire) (Con)]

What awareness is there in very rural areas where there is not great broadband coverage and very poor indoor mobile phone coverage—sometimes no coverage at all—of the effect of this change, particularly in places where there are frequent and sometimes extended power cuts? When can we expect a full national awareness campaign?

[Chris Bryant]

I welcome the right hon. Gentleman’s comments—I am glad that he is expressing an interest in this issue. He took part in a Westminster Hall debate on it only a few weeks ago, when I was a bit grumpy with him, for which I apologise. He makes some good points. He may not be aware of the campaign, which is already up and running, so obviously the awareness campaign needs to do a bit more work to make him aware of the awareness.

[Steff Aquarone (North Norfolk) (LD)]

2. What assessment he has made of the adequacy of rural broadband coverage.

[The Minister for Data Protection and Telecoms (Chris Bryant)]

Rural broadband coverage simply is not good enough.

[Steff Aquarone]

Many rural villages in my constituency still suffer from poor broadband access, with no clear date for when it will get better and more demands for huge expenditure to get them connected to the network. I think particularly of residents in Banningham, who have suffered from poor broadband access for years and feel they are at the bottom of the pile. In Finland, the broadband roll-out started with the hardest-to-reach properties and reached inwards, tackling the biggest challenges first. Does the Minister agree that a roll-out strategy like that, rather than one that goes for the easiest properties first, would have served those communities better and faster?

[Chris Bryant]

The largest chunk of broadband delivery will be done on a commercial basis by the private sector. We do not want to do with taxpayers’ money what could probably be done by the commercial sector. I did not catch the name of the village that the hon. Member referred to. I am not sure whether he has been to one of my Building Digital UK drop-in sessions, but if he needs further information for that particular village, I would be very happy to try to sort it.

[Chris Kane (Stirling and Strathallan) (Lab)]

In my constituency, residents of the rurally isolated community of Balquhidder did not wait for a major provider; they dug and laid 34 km of fibre optic cable themselves using the Government’s broadband voucher scheme to partner with a small business and deliver gigabit broadband—a remarkable achievement. That success is now at risk, however, because for well over a year the Government payment processes have been struggling to engage with the volunteer-led project. Will the Minister meet me to help resolve that, and will he join me on a visit to the beautiful Balquhidder glen to see at first hand what that resourceful and determined community have delivered?

[Chris Bryant]

Everybody tells me that Balquhidder is very beautiful—in fact, my hon. Friend told me earlier this morning. I would be interested in a visit if it were also possible to visit the new film studio that I think might be coming to his constituency. Stirling is one matter, but Strathallan and the very wide rural areas in his constituency are different. I would be very happy to try to sort out the specific issues that he has in Balquhidder.

[Sadik Al-Hassan (North Somerset) (Lab)]

8. What steps his Department is taking to improve digital inclusion in North Somerset constituency.

[The Minister for Data Protection and Telecoms (Chris Bryant)]

It is important that we have the right data on which places are missing out. That is why, as I have said before, I am desperate to ensure that, if people check Ofcom’s online announcements on coverage in their area, it matches their lived experience. I can announce that Ofcom will be radically changing its online coverage network system. I have placed a letter in the Library today between myself and Ofcom which lays out when we will do that in June.

[Kirsteen Sullivan]

I welcome the investment in my constituency from Project Gigabit’s £157 million deal to upgrade Scotland’s broadband. The remote jobs market opens up employment opportunities for those who live outside the major cities. However, several constituents from more rural areas around Bridgend, Armadale, Bo’ness and Bathgate have told me that they have lost out on opportunities for flexible working, and even lost jobs due to poor connectivity. Can the Minister reassure my constituents that they will not lose out on future opportunities because of where they live?

[Chris Bryant]

My hon. Friend is absolutely right: in a digital world, we cannot have some people engaged and who have the connectivity they need while others do not, because that simply will not drive forward economic growth in this country. She makes a very fair point, and yes I can give that guarantee.

[Sadik Al-Hassan]

I thank the Minister for his response. During my recent visit to the Nailsea & Backwell disabled access café, I had the privilege of meeting remarkable residents such as Alison. A recurring theme emerged about accessing Government services, which often assumes internet access and capability. What additional measures is the Department implementing to ensure that everyone in North Somerset, particularly those with disabilities or limited digital skills, can access vital Government forms and assistance in formats that truly work for them?

[Chris Bryant]

There are so many parts of delivering our public services where we can improve productivity if we manage to do so on a digital basis. I am conscious that, for example, a Doncaster hospital still employs 42 people just to carry around physical medical records. That is clearly nonsense and we need to change it. My hon Friend is absolutely right: if we go to a digital future we must be able to take everyone with us. That must mean that non-digital options should be available to those who are not able to take up digital options.

[Liz Jarvis (Eastleigh) (LD)]

My constituent John wrote to me to highlight the slow and weak internet connectivity in Boyatt Wood. Meanwhile, constituents who live in the centre of Eastleigh regularly struggle to get online. Does the Minister agree that all my constituents deserve access to fast and reliable broadband? What assurances can he give them that that is a priority for the Government?

[Chris Bryant]

I would argue that her constituents have a right not only to good broadband—if the hon. Lady wants to come to one of my Building Digital UK drop-in sessions she would be very welcome; we can go through street by street if necessary—but to mobile connectivity. I bet there are people in her constituency, as there are in every constituency in the land, who see on the Ofcom checker that they have a perfect signal and know that they do not. That is one thing that I am changing with the deal I have done with Ofcom.

[Graham Leadbitter (Moray West, Nairn and Strathspey) (SNP)]

There are some really good examples of the delivery of innovative products that provide access in remote and rural areas and some good small-scale providers, but in the Cairngorms national park area a provider recently unexpectedly ceased the service. Consumers have been left out on a limb, so is it time to put in place, as with the energy system, consumer protection should a provider fail to provide a service?

[Chris Bryant]

I have long thought that digital connectivity is now akin to a connection to electricity, water or any other public utility. That is how we should treat the law, and I think that would assist the hon. Gentleman’s constituents.

[David Taylor (Hemel Hempstead) (Lab)]

4. What steps his Department is taking to support innovation in Hertfordshire.

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[John Slinger (Rugby) (Lab)]

T2.   There are incredible dividends from digital for government administration and service delivery, but some older and vulnerable constituents tell me that they cannot use smartphones or are not online and are worried about being left behind. I am liaising with Citizens Advice, the local council, Age Concern and others to take action locally to help them. Can the Minister reassure me that sufficient advice, support and funding will be made available to my constituents to ensure digital inclusion as we rightly seek to utilise digital far more effectively?

[The Minister for Data Protection and Telecoms (Chris Bryant)]

My hon. Friend is absolutely right. There are older people, and others for that matter, who either have no online access or do not have a smartphone, who would not be able to access things in a digital world. That is why we introduced a digital inclusion plan, and that is one of the key differences between a Labour Government and a Tory Government: they did not have any interest in digital inclusion and they did not have a plan for 10 years, and we brought one in.

[Mr Speaker]

Before we come to Prime Minister’s questions, I welcome to the Gallery the Speakers of Anguilla, Bermuda, the British Virgin Islands, the Falkland Islands, Gibraltar, Montserrat and St Helena.