Driving Test Availability: South-east

Al Pinkerton Excerpts

Wednesday 26th November 2025 Westminster Hall

[Dr Al Pinkerton (Surrey Heath) (LD)]

I beg to move,

That this House has considered the availability of driving tests in the South East.

It is a pleasure to serve under your chairmanship this morning, Mrs Harris. I extend my gratitude to all right hon. and hon. Members for participating in this important debate on a topic that occupies a large part of their email inboxes every week, if theirs are anything like mine.

I want to begin by thanking the hundreds of Surrey Heath residents who responded to my driving test survey, and the 165 people who completed the survey organised by the Chamber engagement team over recent days and weeks. Since becoming the Member of Parliament for Surrey Heath, the driving test has been one of the most persistent issues in my email inbox over the last 16 months. Across Surrey Heath, families describe a weekly ritual of setting alarms at 5.30 am, logging on to the Driving and Vehicle Standards Agency website, and joining a queue of thousands of people before the 6 am release of driving test slots. Even when local slots become available, they can vanish within seconds due to website glitches, failed payments or fierce automated competition from bots, similar to the scramble for Oasis or Taylor Swift tickets. Yet unlike those elusive one-off concerts, this frustrating and anxiety-ridden cycle repeats every Monday, often for weeks and months, before many are finally able to secure a test.

Young people who have worked hard to reach test readiness find themselves stuck in prolonged limbo. Their confidence declines, practical skills fade and their opportunities narrow. In Surrey Heath, which is, I am slightly ashamed to say, the second most car-dependent constituency in the entire country, that is especially damaging. With slow and infrequent buses, limited rail capacity and persistent congestion on arterial roads—most famously the A322 and junction 3 of the M3—public transport is simply not a realistic alternative. For many young people, being unable to drive directly restricts access to education, training and entry-level employment.

[Calum Miller (Bicester and Woodstock) (LD)]

Constituents of mine, like those of my hon. Friend, are part of the 6 am scramble, with thousands of people ahead of them in the queue. Does he share my view that the inability of young people to access driving tests is harming their life chances? That is particularly true of those with special needs, or those who have caring responsibilities and are unable to live up to those responsibilities while also seeking the right to drive.

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[Dr Pinkerton]

I am grateful to my hon. Friend for his observations. I also have constituents who have caring responsibilities and find themselves unable to fulfil those to the fullest capacity that they would like to because of those restrictions.

Of course, on Budget day we also think about economic growth and the curtailed economic opportunities that young people have. If we want to make our economy grow again, everybody needs to be able to work to the fullest extent that they can.

[Jim Shannon (Strangford) (DUP)]

I congratulate the hon. Gentleman on securing this debate. It is not just a Surrey Heath issue; it is an issue across the whole of the United Kingdom. In my Strangford constituency in Northern Ireland there are populated areas where people have to wait for up to 12 weeks—not as long as the hon. Gentleman mentioned, but the time slot is significant. I aways try to be constructive and helpful in my interventions. Does the hon. Member agree that more funding could be allocated to support the recruitment of more examiners, with sufficient pay and job benefits to discourage high turnover in the role that they play?

[Dr Pinkerton]

I am grateful to the hon. Gentleman for his observation. He is right to identify that rural and semi-rural communities are particularly badly affected, because of the very often skeletal public transport systems. I will come on to potential solutions to the challenge as I reach the conclusion of my contribution.

Parents described to me the practical and emotional toll of the crisis: driving teenagers to work or college several times a week, rearranging family routines and supporting young people who are increasingly demoralised. Others tell me that their children have delayed job applications or turned down work altogether because they cannot secure the driving tests they need to unlock those important employment opportunities.

One of my constituents, George, has been trying to acquire a driving test for two years after passing his theory test. He is autistic and unable to undertake long journeys to distant test centres, yet he receives no preferential consideration despite being registered for personal independence payments. He told me that he is losing heart over driving, and fears that without a licence he may be condemned to welfare dependency for life, as he is unable to reach his job in hospitality, which requires late-evening travel that public transport in Surrey Heath simply does not support. That is not an isolated case; it is emblematic of a system that is failing the people who rely on it most.

[Mr Mark Francois (Rayleigh and Wickford) (Con)]

Unfortunately, it was right that Loveday Ryder, the previous chief executive of the DVSA, had to resign because of this terrible ongoing problem. Does the hon. Gentleman agree that we need new leadership at that organisation, to grip this problem with alacrity? We must particularly address the problem of bots sweeping up the tests, as there is not much point in increasing the number of tests if the bots capture them. We are then back to the 6 am problem of parents dialling in, which he has articulated so well.

[Dr Pinkerton]

I am incredibly grateful to the right hon. Gentleman for that very important observation. The plight of bots stealing places from under people on a Government-registered system strikes me as utterly inappropriate. I have heard internal stories that the DVSA has been in a state of upendedness for some time. I am also grateful to him for his observation about Loveday Ryder.

As of June, the average waiting time for a practical driving test stood at about 22 weeks, although the nearest centres for my constituents, in Farnborough and Guildford, reported waits of 24 weeks. Many have told me that they have waited up to a year to secure a test slot.

[Monica Harding (Esher and Walton) (LD)]

I am one of those parents who scrambles for the driving test, and many of my constituents have written to me about this issue. For Martha in Molesey it took more than 15 months, and for Evan in Thames Ditton it took more than six months. Last week, one of the driving instructors in my constituency told me that a lack of tests affects every single one of their students In 2023, the DVSA temporarily moved a significant amount of its workforce into examiner roles, and that enabled 150,000 test slots over six months. Does my hon. Friend agree that that is the way to go—

[Carolyn Harris (in the Chair)]

Order. I remind hon. Members that interventions are meant to be just that: a short intervention, not a speech.

[Dr Pinkerton]

My hon. Friend’s constituents are clearly suffering from exactly the same challenges as mine in Surrey Heath. I will talk about some of the actions that have already been taken, and how they might be pushed further and faster.

The delays place immense pressure on learners, particularly those needing to make a second or third attempt at taking their practical test. Many face a further six-month wait for a resit, which forces them to take regular lessons simply to stay test ready. The national pass rate was 49.9% in October 2025, so almost half of all candidates taking their driving test must restart the cycle without any guarantee of a timely retest.

One of the most serious concerns that my constituents raise is the prevalence of bots and third-party reselling. Automated bots secure test slots the moment they are released and resell them at heavily inflated prices—often between £150 and £300.

[Edward Morello (West Dorset) (LD)]

When my hon. Friend talked about a 23-week wait, my immediate thought was, “Oh, luxury!” A constituent in West Dorset contacted me to say that he faces a 24-month wait to find a single test within a 50-mile radius. That is one of the problems with being in a beautiful part of rural Britain. The only alternative is to pay more than £200 to one of the resellers. Does my hon. Friend agree that that is exploitation of the most vulnerable?

[Dr Pinkerton]

As an MP for a rural constituency, I know that my hon. Friend’s constituents will feel that pressure with particular force. They experience exactly the same kind of employment curtailment as my constituents in Surrey Heath.

My constituents have further highlighted that websites such as Pass Faster are advertising guaranteed tests anywhere in the UK within four to six weeks. They charge the £62 DVSA fee, plus an additional £88 finder’s fee. The distorted marketplace leaves many families with no choice but to engage with those services, despite their deep frustration at the cost. Those who cannot face that cycle often end up travelling extraordinary distances. Some Surrey Heath families are forced to book tests in Cornwall, Taunton, Kendal, Birmingham or Leeds—all examples from my own constituents. One family told me that they undertook a staggering 728-mile round trip to Berwick-upon-Tweed. Another, after spending more than £2,000, had to travel to the Isle of Wight because it was the nearest available test slot.

[Sarah Green (Chesham and Amersham) (LD)]

I recognise what my hon. Friend is describing. Last week, I received an email from a constituent who travelled 200 miles from Amersham to Rochdale for the same reason. She felt she had been

“penalised for following the rules”

because she was forced to go down that route. Does my hon. Friend agree with her?

[Dr Pinkerton]

I absolutely agree. Rochdale undoubtedly has its charms and pleasures, but to be forced to go there to secure a driving test slot seems unfair to the individual involved.

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

My hon. Friend mentioned Berwick-upon-Tweed. Might I tempt him further north to the most remote part of the British mainland—my constituency? We have exactly the same problem. When my hon. Friend looks for solutions, does he agree that some form of statistical analysis and a map showing where the problem and good areas are would not only be helpful but might concentrate the attention of Ministers?

[Dr Pinkerton]

My hon. Friend can always tempt me further north to his wonderful constituency. We have another example of a rural constituency where constituents feel this pressure acutely. That is neither fair nor sustainable. It undermines confidence in a Government-run system. It places young people in the south-east—if I might focus on them in particular—at a clear disadvantage, and risks eroding test availability for learners across the country.

The financial impact on young drivers and families is unaffordable. With lessons costing around £50 per hour and long gaps between tests, families must pay for repeated sessions simply to maintain proficiency. Some local households report spending more than £2,000 just to pass a driving test, while others exceed £5,000 as delays drag on. When parents are forced to travel to distant and unfamiliar test centres, the costs rise still further, from fuel and time taken off work to, in some cases, the price of overnight accommodation.

Although I welcome the Government’s seven-point plan, including the Department’s commitment to recruit 450 new examiners, the Secretary of State has confirmed that the net gain of new examiners will be only 40. More must be done to retain high-quality examiners and reduce turnover, which continues to drive capacity shortages. The Ministry of Defence’s deployment of 36 defence driving examiners is also a welcome step, but it risks stretching defence resources at a time of increasing geopolitical instability, and will do little to address the extent of the backlog. The Secretary of State confirmed to the Transport Committee on 12 November that the Government will not meet their target of returning waiting times to seven weeks by the summer of 2026. For families who have already spent months trying to secure a test, that is an unacceptably long timeframe for meaningful improvement.

Based on the testimony of my constituents, I urge the Minister to consider the following practical steps that may help to alleviate some of the challenges that we all experience in our constituencies. The Government should introduce a focused programme of enhanced examiner recruitment and retention, particularly in the south-east of England, where demand is demonstrably at its highest. They should expand the narrow 6 am Monday release window that fuels intense competition and unnecessary stress for those having to get up at that time. They should implement a genuinely fair geographical set of booking rules, with full transparency over how they are applied, and match them with sufficient test capacity in high-demand areas. As my hon. Friend the Member for Caithness, Sutherland and Easter Ross (Jamie Stone) alluded to, that would require a greater geographical sense of where demand is at its peak. They should explore temporary test centres or extend testing hours to reduce backlogs. Finally, they should implement robust protections against bots and third-party reselling, to restore fairness, trust and integrity in the booking process.

My constituents understand that the pandemic created a significant backlog in driving tests, and they understand the challenges of examiner recruitment. What they cannot accept, nearly half a decade after the pandemic, is a system that forces them to wake at dawn every Monday, travel hundreds of miles for a test or pay inflated fees to third parties, just because the DVSA booking system cannot adequately meet demand. My Surrey Heath constituents need a driving test system that is fair, functional and fit for purpose, and I am sure that right hon. and hon. Members from across the House will agree that the current system is not delivering for young people or, indeed, for older learners—I think we are going to hear a right hon. Member comment on that. I hope the Minister will take the concerns I have outlined seriously and help to restore the accessibility, trust and fairness that young people and families in the south-east deserve.

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[Dr Pinkerton]

I thank all right hon. and hon. Members who have participated in this very important debate for our constituents. I am very grateful to my hon. Friend the Member for Bicester and Woodstock (Calum Miller), the hon. Member for Strangford (Jim Shannon), the right hon. Member for Rayleigh and Wickford (Mr Francois), my hon. Friends the Members for Esher and Walton (Monica Harding), for West Dorset (Edward Morello), for Chesham and Amersham (Sarah Green) and for Caithness, Sutherland and Easter Ross (Jamie Stone), and the hon. Member for East Worthing and Shoreham (Tom Rutland) for their sagacious contributions.

I am grateful to the Minister for addressing some of the genuine frustrations of our constituents. I am also grateful for his honesty in acknowledging the ineffectiveness of the DVSA in tackling this issue internally. I echo the call of the right hon. Member for Chingford and Woodford Green (Sir Iain Duncan Smith) for a thorough investigation to be undertaken into the DVSA to ensure that, in fact, it is a functional organisation. That may lead to the changes that we all want to see on behalf of our constituents.

I also second the suggestion of my hon. Friend the Member for Harrogate and Knaresborough (Tom Gordon) that an impact assessment be undertaken into the decision to block driving instructor bookings of test appointments because, as we have heard in several contributions, that can have a very significant impact on the way the system works in practice.

I also say to the Minister that a £5,000 bonus does not an effective workforce plan make. Although it may address a short-term issue, it does not necessarily ensure long-term retention of hard-pressed driving instructors. I do not think a Member in this Chamber would ask for a driving centre in every town, but there is a need for a proper geographical understanding of where the main pressure points are in order to seek to develop a regional plan to tackle some of the greatest pressure points. The hon. Member for Bracknell (Peter Swallow) tempted me earlier to back his plan for a test centre in Bracknell; of course, I know that he will support my plan for a test centre in Camberley. We already welcome many of his constituents to our wonderful Frimley Park hospital. Let us continue in that vein.

I am being asked to wrap up—I know it is a busy day in the House—but I pass on my thanks to everyone who has made such valuable contributions, and I hope the Minister has heard some of the very valuable plans that have been laid out for him.

Question put and agreed to.

Resolved,

That this House has considered the availability of driving tests in the South East.