Rail Ticket Offices

Louise Haigh Excerpts

Thursday 6th July 2023 Commons Chamber

[Louise Haigh (Sheffield, Heeley) (Lab)]

(Urgent Question): To ask the Secretary of State if he will make a statement on plans to close rail ticket offices.

[The Minister of State, Department for Transport (Huw Merriman)]

I am answering the urgent question on behalf of the Secretary of State, who is currently involved in this process, so it is appropriate for me to respond.

There has been a huge shift in the way in which passengers purchase tickets at railway stations, with about one in every 10 transactions taking place in ticket offices in 2022-23. That is down from one in three a decade earlier and equates to 13% of rail revenue. Despite this, our stations have hardly changed in the past 10 years, which means that staff are constrained to work in ticket offices, although they could serve passengers better on station platforms and concourses. I am pleased that the rail industry has launched consultations on the future of ticket offices under the ticketing and settlement agreement process, which will give the public an opportunity to scrutinise the train operating companies’ proposals to ensure that they work in the best possible way for passengers.

These changes are about modernising the passenger experience by moving staff out of ticket offices to be more visible and accessible around the station. Crucially, no currently staffed stations will be unstaffed as a result of this reform—staff will still be there to provide assistance and additional support for those who need and want it—and the new approach will take into consideration the potential impact on individuals with protected characteristics. It is of course vital that our railway is accessible to all and I have engaged directly with accessibility groups and will continue to do so.

This is an industry process, so I encourage Members and their constituents to engage with their local train operators to find out more about the proposals for their local stations. If passengers want to raise any views, they can contact the relevant passenger body. I believe that the industry’s proposed reforms could enable staff to provide a more flexible, agile and personal service, creating the modern experience that people expect.

[Louise Haigh]

Yesterday, the Rail Delivery Group confirmed plans to close hundreds of rail ticket offices across the country but, this morning, as is usual when difficult decisions are made, the Secretary of State was nowhere to be seen. This announcement, driven every inch of the way by his Department—not the industry, as the Minister claimed—has caused huge anxiety to vulnerable and disabled passengers and rail staff up and down the country; and how long have people been given to respond to these hugely consequential plans? Just 21 days. This is a massive change to the network, affecting more than 150 million rail journeys a year and hitting elderly and disabled passengers the hardest, and they have been given only three weeks to have their say. Why does the Minister not just admit that this consultation has nothing to do with taking on board their concerns? It is a rubber stamp for a decision that he has already made, with the most vulnerable cut out altogether.

Can the Minister give any reassurance to vulnerable passengers who rely on staff in railway stations to help them to purchase tickets and board trains? Why has he not published equality impact assessments alongside these consultations? Given that he claims the solution is modernisation and digital ticketing, does he know how many stations do not currently have tap-in or barcode capability? What assessment has he made of the impact on revenue for our rail industry? Will he admit that this process is merely a prelude to job losses that will mean far fewer staff to serve the travelling public, and the continued managed decline of our railways?

We know what this is really about. It is not about reforming our railways; the Government have already ditched plans for Great British Railways. It is not about modernisation; the Department has already confirmed that the contactless ticketing roll-out is limited to London and the south-east. This is about one thing and one thing only: the Conservatives crashed the economy and now they are asking for more self-defeating cuts on our declining railways.

On the Minister’s watch, our rail services are already being run into the ground, with cancellations at record highs, basic services such as wi-fi being taken away and legislation to reform the network on the scrapheap. Will he simply acknowledge that the Conservatives cannot fix the railways because they broke them in the first place?

[Huw Merriman]

Let me give a little more detail on the Secretary of State’s role in the ticketing and settlement agreement, which has been in place not just under Conservative Administrations, but under the last Labour Administration. The Secretary of State is required to make a determination where the train operators and the passenger groups cannot reach an agreement. That makes it entirely right for him not to be here to respond to the urgent question.

The hon. Lady mentioned job losses. First and foremost, this is all about taking expert ticketing staff into the parts of the station where currently they are not seen. If only 10% of tickets are sold across the ticket counter, crudely, that means that 90% of passengers are not accessing that member of staff. The idea is to take the member of staff on to the platform to help passengers to purchase tickets via a ticketing machine or online. Ninety-nine per cent of tickets can be purchased in that manner, so there is no reason why this will not be an improvement.

In the event that there are some staff who do not wish to make the transition, of course, the train operators will need to look at that. The sad reality is that there is an offer on the table that would guarantee no compulsory redundancies up to December 2024, but the union leaders refused to put that offer to their members. If there is any concern about the impact on jobs, the National Union of Rail, Maritime and Transport Workers and those it backs financially might wish to take some responsibility for that.

The hon. Lady talked about pay-as-you-go being rolled out only to the south-east. The devolution deals that have been announced will enable the roll-out of pilots by the Mayors of the West Midlands and Manchester by the end of this year. She also talked about wi-fi being taken away, but that is not the case either. We are looking for each train operator to do research to show how much the wi-fi is used, how helpful it is and what more can be done.

Oral Answers to Questions

Louise Haigh Excerpts

Thursday 8th June 2023 Commons Chamber

[Mr Speaker]

Make sure he’s not closing the station. [Laughter.] I call the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

I associate the Opposition with the Secretary of State’s comments. We send our thoughts and prayers to the victims of the terrible tragedy in India.

Over the past year, passengers have faced total chaos on our railways. Cancellations rose to their highest ever levels. Strikes have disrupted countless journeys, while the Transport Secretary still refuses to sit down with the unions. The fourth franchise in five years has just been brought into public ownership. And now we hear that the lucky few who actually manage to get a train will not have the luxury of using wi-fi. The Prime Minister might not be aware of this, given his preference for private jets, but will the Secretary of State at least admit that our railways are fundamentally broken?

[Mr Harper]

They really are not broken. If the hon. Lady looks at the numbers from the Office of Rail and Road this morning, she will see that leisure travel has rebounded very strongly, but there has been a real change in passenger demand for the railways post pandemic, which is why we need to deliver change.

As far as industrial action is concerned, there is an offer on the table that the trade union leaders need to put to their members in the democratic way in which they should operate. That is what the hon. Lady should be pushing for. She has been part of Labour Front Benchers’ efforts to make unfunded commitments, which the Institute for Fiscal Studies says will drive up taxes and inflation. Interestingly, I note that Labour has massive unfunded pledges on rail but nothing on buses and roads, the modes of transport used by the vast majority of people living in this country.

[Louise Haigh]

The Secretary of State has some nerve accusing Labour of tax rises and interest rate rises after his party crashed the economy last year, presided over funding cuts to buses and pushed most of the road-building projects promised in his manifesto to later down the line.

The Secretary of State’s predecessor, the right hon. Member for Welwyn Hatfield (Grant Shapps), admitted that our rail system is broken when he first announced Great British Railways more than two years ago. The bare minimum the Secretary of State could do is bring forward the legislation his Government promised, and that industry and investors have made clear is required. It is a simple question: will he bring forward legislation to establish Great British Railways before the end of this Parliament—yes or no?

Buses: Funding

Louise Haigh Excerpts

Wednesday 17th May 2023 Commons Chamber

[Louise Haigh (Sheffield, Heeley) (Lab)]

Thank you, Madam Deputy Speaker, and I thank the Minister for advance sight of his statement.

Our bus services are in crisis. Bus users across the country listening to the statement today—waiting for a bus that never turns up and robbed of a service they depend on—will be wondering, frankly, whether the Minister is oblivious or in denial, and whether he understands the scale of the Government’s failure, even on their own terms. His party made promises that voters were entitled to think would be kept.

Two years ago, in the middle of the pandemic and when its effects were well known, the Conservatives launched their bus back better strategy. With great fanfare, they pledged a great bus service for everyone, everywhere. They promised it would be one of the great acts of levelling up. They pledged buses so frequent that people would not need a timetable. They said the Government would

“not only stop the decline”—

in bus services, but

“reverse it”.—[Official Report, 15 March 2021; Vol. 691, c. 50.]

Those promises made long after the effects of Covid were clear, and what has happened since? Last year, services fell by the second fastest level on record. Today, there are fewer buses on the road than at any time on record. Of the 4,000 zero-emission buses the Minister’s party promised, just six are on the road. Can that really be what the Prime Minister means by “delivery, delivery, delivery”? For bus passengers across the country, it sounds like “failure, failure, failure.” They are counting the cost of a party that simply has not kept its word and of 13 years of Conservative failure. In that time, 7,000 bus services have been axed. Those services were indispensable for connecting people to jobs, opportunities, friends and family. These lost connections have held back our economic growth, worsened our community life, and deepened our productivity problem. The Government promised transformation, but they have delivered a spiral of managed decline. Today’s announcement does nothing to stop that.

The funding announced to “support services” until 2025 is actually a significant cut—23% less than previous rounds of recovery funding and far short of what the operators have said is needed simply to maintain services. The consequence—whether or not the Minister will admit it—will be hundreds more services on the scrap heap. Even on the Government’s own terms, that is yet another extraordinary failure.

The Minister cannot hide from the reality with which so many people are living day to day. A woman in Hampshire told me she has to leave home three hours early for her hospital appointments to ensure she is there on time. There are students in Stoke who do not go into their town centre any more, because the bus back finishes at 7 pm. There are kids in Burnley who no longer have a school bus. What does the Minister have to say to them? Does he think their situation is acceptable after 13 years of Conservative Government? What hope does he have to offer them? This announcement shows that he is content simply to tinker around the edges of the broken bus system, to leave intact a system that gives local people no say whatsoever over the services they depend on, and to leave this country as one of the only in the developed world that hands operators unchecked power to slash routes and raise fares, with the people those decisions affect cut out altogether.

For years, communities have demanded that we fix the situation, and Labour will. Our plans will put communities firmly back in control of the public transport they depend upon. We will give every community the power to take control over routes, fares and services, and we will lower the unnecessary legislative hurdles that the Tories have put in their way. We will back the evidence showing that areas with local control and public ownership deliver greater efficiency, increased passengers and better services. Bold reform is needed, and 13 years into this Conservative Government, bus services are locked in a spiral of decline that communities are powerless to stop.

Today’s announcement shows that the Conservatives’ answer to this failing status quo is more of the same. After more than a decade of broken promises, the public will once again rightly conclude that the Conservatives cannot fix the problem, because the Conservatives are the problem.

[Mr Holden]

It was delightful to hear the shadow Secretary of State’s prepared attack lines, because I do not think she actually listened to the statement. We are exceeding the bus back better commitment by £500 million. I note that the hon. Lady did not mention the fact that Sheffield city region is getting £3.15 million today—[Interruption.] If the hon. Lady would let me speak, rather than shout at me from a sedentary position, she might actually learn something. Stoke, which she mentioned, has already had £31.6 million in BSIP funding. Hampshire, which she also mentioned, is also getting £3.6 million today.

The hon. Lady talked about her plan for the devolution of powers, but we have already done that. She does not seem to be paying any attention to what is happening in her own area of South Yorkshire, which has received £570 million. Greater Manchester is receiving over £1 billion over five years. That was never delivered by Labour in government, but delivered by this Conservative party right across the country. There are sustainable transport schemes and city region sustainable transport settlements—all delivered with money from this Government—[Interruption.] She shouts that this is about Labour Mayors, but we have done deals with Conservative Mayors and Labour Mayors. I do not care about party politics; I want to deliver for bus users right across this country.

That is different from the ideological approach taken by the hon. Lady, who seems to think that if everything was under total state control, everything would be better. We know from the past that that is not true. We want to deliver for people up and down the country. That is why we are extending the £2 bus fare, delivering for people on the lowest incomes right across the country. I know that the hon. Lady is in the pocket of the train drivers’ unions, but I suggest that she stand up for working people right across the country, the majority of whom use bus services.

Today, we are delivering £500 million of extra support and for an extra two years, not only for the cost of living, but for bus services right across the country. I think the hon. Lady would do well to follow our example and think of the long term, rather than ideological and political attacks.

Rail Services

Louise Haigh Excerpts

Thursday 11th May 2023 Commons Chamber

[Louise Haigh (Sheffield, Heeley) (Lab)]

I thank the Secretary of State for advance sight of his statement.

After years of comprehensive failure, after tens of millions in taxpayer cash has been handed to an operator so clearly not fit for purpose, after needless damage has been wrought on the northern economy and more than six months after Labour demanded it, the Tories have finally accepted that they can no longer defend the indefensible. They have seen the writing on the wall, and the only question passengers will be asking today is: what stopped the Secretary of State taking action sooner? How on earth did it take this long?

Let us just be clear about the failure that, until now, has been allowed to go on unchecked. This operator has broken records for cancellations. Almost one in five services last year did not run and fewer than half the services were on time. It has been an issue not just for the last few months, as Ministers claim, but for years. Seven years ago—well before covid—TransPennine Express had exactly the same staff shortages it suffers from today. It failed to address the issues that passengers are still experiencing. That it managed to keep this contract for so long, and to be told only months ago that it was in line for an eight-year extension, is extraordinary.

The difficult truth for the Secretary of State today is this: his decision shines an unforgiving light on the fractured railways his party is responsible for. This endless cycle of private operators having to be taken over shows the rail system is fundamentally broken. The comprehensive failure of TransPennine Express is not a bug in the system; it is a feature of it. Since the Conservatives came to office, the east coast franchise has collapsed and been taken over, Northern Rail followed, and then London and Southeastern. For the Conservatives to have nationalised one railway may be regarded as misfortune; to have nationalised four demonstrates something much more fundamental. The privatised model they have rigidly lauded in the face of all evidence is collapsing. Passengers see services get visibly, demonstrably worse while hundreds of millions of pounds of taxpayers’ money is handed to shareholders without the faintest hint of competition. How much longer will people be asked to rely on a system that so routinely fails?

The Secretary of State’s decision today must just be the start. He now needs to show the leadership that has been so sorely lacking: the Government must stop casting around and blaming everyone but themselves. Will he set out to the House the immediate plan to address the long-standing issues of recruitment, training and rest day working? What steps is he taking to end the industrial dispute that has now been ongoing for over a year? Can he confirm when he last held talks with the employers and the unions to bring the dispute to an end? Strike action is imminent but he still has an opportunity to avoid it. Can it really be the case that he has not met the unions and the employers for more than five months? If that is correct it is a truly shocking dereliction of duty.

The Secretary of State’s decision today must be the start of something more fundamental. He can choose to continue with this charade, to entrench the fragmentation that his proposed reforms will deliver, or he can accept that he has been wrong and bring the remaining operators into public ownership. He can end this broken system that is failing passengers, bring track and train together, speed up fare reform and deliver a simpler, unified railway.

Today’s decision makes that case more obvious than ever. Services have never been worse, and for too long the Tories’ solution has been more of the same. The entire country should not have to put up with this for a second longer. It is time for fundamental change, and it is time to deliver the rail service that Britain deserves.

Oral Answers to Questions

Louise Haigh Excerpts

Thursday 20th April 2023 Commons Chamber

[Mr Speaker]

Let us go to the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

Thank you, Mr Speaker. Sometimes you just have to admire the brass neck of the Conservative party. As Chancellor, the Prime Minister personally slashed the pothole budget by £400 million, which is enough to fill 8 million potholes. Lined up side by side, that giant Tory pothole would stretch from here to John O’Groats and back again. Will the Minister accept that after 13 years, the British public see that our roads, like the Tories’ excuses, are full of holes?

[Mr Holden]

The hon. Lady heard me have a go at the Lib Dems, because Tory councils have filled twice as many potholes. You will be surprised to learn, Mr Speaker, that Conservative councils have filled three times as many potholes as Labour councils, and with an extra £5 billion going in over the next five years, and an extra £200 million this year, I hope the hon. Lady will welcome the Government’s investment in potholes.

--- Later in debate ---

[Mr Speaker]

I call the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

Last year, the Prime Minister said:

“Smart motorways are unpopular because they are unsafe.”

Yet last week he confirmed that he would leave 400 miles- worth in place. Will the Secretary of State tell the House how many breakdowns were missed by the stationary vehicle detection system on our smart motorway network last year?

[Mr Harper]

It is worth saying to the House that smart motorways remain the safest roads on the strategic road network, which is why the existing smart motorways are going to remain in place and we are finishing the construction of the two that are almost completed. However, it is also worth saying that the public do not have as much confidence in smart motorways as we would hope, which is why the Prime Minister delivered on the promise he made to cancel future smart motorways. That is a sensible, balanced position that we have taken, one that I strongly endorse in the House.

[Louise Haigh]

The combination of smart motorways and faulty technology is giving drivers serious cause for concern. Last year, more than 4,000 breakdowns were missed by that faulty technology. That shocking statistic shows that motorists have been left at risk by the Government’s shambolic roll-out of smart motorways. Will the Secretary of State do the right thing and urgently reinstate the hard shoulder?

[Mr Harper]

This is a very good example of why the Labour party is not fit for government. The hon Lady does not want to face up to difficult choices. If she wants to reinstate the hard shoulder and maintain the capacity of the road network, that would mean spending billions of pounds on road improvements and she has no plan to pay for that. If she is not doing that, it means massive congestion on the motorway network, which will force people off that network and on to less safe A roads, and that will lead to more people losing their lives, not fewer. That is a choice she is not willing to face up to.

Rail Services

Louise Haigh Excerpts

Monday 20th March 2023 Commons Chamber

[Louise Haigh (Sheffield, Heeley) (Lab)]

I thank the Secretary of State for advance sight of his statement. What a relief it is to see him in his place. Since he announced huge changes on HS2, affecting billions of pounds of investment and jobs, costs to the taxpayer and particularly affecting the north of England, this is the first we have seen or heard from him. You can call the search party off, Mr Speaker.

I welcome the deal on Network Rail, but it is overdue. After 10 months in which the Government refused to negotiate and, according to the chief executive of Network Rail, engaged in “noisy political rhetoric” that had been “counterproductive” to negotiations, a compromise has finally been made. However, passengers across the midlands, the north and Scotland, Members from both sides of the House, and possibly you, Mr Speaker, will be looking on in disbelief today as millions more in taxpayer cash is handed to an operator that is so demonstrably failing passengers. For the Secretary of State to stand at the Dispatch Box and hail a turnaround in the service demonstrates how staggeringly out of touch he is with the lived reality of people in this country.

The figures speak for themselves. Over the past six months, under the Secretary of State’s intensive improvement plan, Avanti West Coast has broken several records—records for delays and cancellations: the highest ever number of trains more than 15 minutes late and the highest single month of cancellations since records began. In one month, almost a quarter of services were badly delayed. That is higher than during the chaos in August and during the height of the pandemic.

That is not all. Under the Secretary of State’s so-called improvement plan, the number of trains on time actually fell to just one third. If that is what success looks like to the Government, is it any wonder that people question whether anything in this country works any more? They look on in disbelief as the answer to this prolonged failure is always millions more in taxpayers’ cash.

This issue matters because across the north, services remain in chaos. Today alone, more than 35 services have been cancelled on TransPennine Express. This has been an issue for not months but years. Six years ago, TransPennine Express had exactly the same issues that it faces today. Then, as now, it blamed staff shortages and the unions. It said then that it would recruit drivers and improve resilience. Then, as now, the Government shrugged their shoulders and let it off the hook as performance plummeted. The Secretary of State dismisses as pointless debates about the future of railways—little wonder, when the answer to the enormous challenges facing the railways is always more of the status quo.

The Conservatives promised competition that would serve passengers and lower fares; instead, as is happening today, contracts are awarded without the faintest hint of competition while fares rise again and again, and passengers suffer. Their answer to it all is more of the same: the same failing operators; the same waste and fragmentation; the same broken system. Labour will end the fractured, fragmented system holding our railways back and put passengers back at the heart of our rail network, prioritising long-term decision making. But the message that today’s decision sends could not be clearer. Under the Conservatives, our broken railways are here to stay. Under the Conservatives, passengers will always come last.

[Mr Harper]

The hon. Lady must have been listening to a completely different statement; what she just said bears very little relationship to either facts or the things I set out. Let me take her points in turn. I am pleased that she welcomed the acceptance by RMT members of the deal on Network Rail, and that—she obviously did not say this—she recognises that my approach since I became Transport Secretary has clearly been the right one, having helped lead to the situation we are in today. I did not expect her to pay me any credit for that, but I note that she welcomed the result.

The hon. Lady said that the Avanti figures speak for themselves, and they absolutely do. Weekday services have risen in the new timetable since December to 264 trains a day. The cancellation rate that she talked about was last year; the most recent rate is down to 4.2%, the lowest level in 12 months. That is a clear improvement. I have said that it needs to be sustained, which is why Avanti has an extension only until October. Some 90% of its trains now arrive within 15 minutes of their scheduled time, which is not good enough—it is in the pack with the other train operating companies, but at the bottom of the pack. I have been clear that Avanti needs to deliver improvement in the next six-month period. But the figures do speak for themselves: they demonstrate an operator that is turning things around but still has more to do, which was exactly what I said in my statement.

I was clear that TPE’s current service levels are unacceptable and that no options were off the table. I am interested in the hon. Lady’s focus on guarding taxpayers’ money. If I have added this up correctly, she and her Front-Bench colleagues have made unfunded promises of £62 billion of rail spending with no demonstrable means to pay for them. I am afraid that she will have excuse me for finding her professed concern for the taxpayer a little incredible.

Finally, I was surprised that the hon. Lady does not seem to have noticed that far from talking about the status quo, last month I set out in detail a clear set of proposals for reform to bring track and train together in Great British Railways, which I reiterated in my statement. That is what we will continue doing: not having an ideological debate about who owns the railways but talking about delivering better services for passengers. That will remain our relentless focus.

HS2: Revised Timetable and Budget

Louise Haigh Excerpts

Tuesday 14th March 2023 Commons Chamber

[Mr Speaker]

I call the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

Eighteen months ago, the Government slashed Northern Powerhouse Rail, binned HS2 to Leeds and sold out the north of England. Here we are again: huge changes affecting billions in investment and jobs announced at 5 pm on Thursday—minutes before the House rose.

We now know why the Secretary of State was desperate to dodge scrutiny: I have a leaked document written by his most senior officials that blows apart his claims and lays bare the consequences of the decisions he has hidden from. His chief justification for the delays to HS2 was to “balance the nation’s books”, but his Department admits what he will not—that the delays themselves will increase costs. It admits that they will cost jobs and that construction firms could go bust; it cannot rule out slashing high-speed trains that serve Stoke, Macclesfield and Stafford altogether; and it suggests that HS2 could terminate on the outskirts of London until 2041.

Is it not time that the Minister came clean that this absurd plan will hit jobs, hurt growth and cost taxpayers even more? As his own officials ask,

“you have already changed the design once, which wasted money. What will be different this time?”

Even the Government have lost faith in this Government, and little wonder. Is there anything more emblematic of this failed Government than their flagship levelling-up project that makes it neither to the north nor to central London? Last year they crashed the economy, and once again they are asking the country to pay the price. Does this announcement not prove once and for all that the Conservatives cannot fix the problem because the Conservatives are the problem.

[Huw Merriman]

I thank the hon. Lady, but we obviously do not comment on leaked documents, certainly not documents that I have not been given. I say to the hon. Lady that it is an entirely responsible Government approach to balance the commitments we make—as I have stated, the transport commitments that have been set out to the House total £40 billion—and, indeed, to reflect on how the delivery of HS2 had been designed. It is also well within a responsible Government’s remit to consider the public spending pressures that there are right now, due to the help that this Government have given to those facing increased energy costs and the continued costs from the pandemic, and therefore the impact on the amount of borrowing. Over £100 billion is required each year, or it was last year, to service the overdraft, which is greater than the amount we spend on defence. It would be entirely irresponsible for any Government to look at all of its portfolio without those figures in mind.

However, I am very proud of what we are doing on delivering HS2. The construction of the Curzon Street station in Birmingham, which remains, as I have stated, is expected to create 36,000 new jobs. On the hon. Lady’s point about not levelling up across the country, the redevelopment of Piccadilly station in Manchester is expected to create 13,000 new homes. In London, the regeneration of Old Oak Common will contribute £15 billion over the next 30 years. Those are figures to be proud of, and we will deliver them.

I found it very helpful, at the end of last week, to discuss this with stakeholders from across the country—businesses, regional organisations, council leaders and Mayors on the route—who were all very supportive about what the Government are doing. They also have to run budgets—unlike the Opposition—so they understood the pressures that the country faces, and were absolutely delighted that this project will continue to be built.

Oral Answers to Questions

Louise Haigh Excerpts

Thursday 2nd March 2023 Commons Chamber

[Mr Speaker]

I call the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

TransPennine Express has been providing unacceptable levels of service to the north and the midlands for years—well prior to covid—and now they are at truly dire levels. The operator of last resort has made it clear to the Transport Committee that it has capacity and can bring TransPennine Express under its remit. Is the Secretary of State confirming that for ideological reasons he will refuse to step in and provide a better service to the north and the midlands?

[Mr Harper]

First, in an earlier answer, I said that the service was currently unacceptable. One of the points I made is that, at the moment, ASLEF is refusing to do rest-day working, which is a significant problem. I did what I was asked to do and made sure that a more generous offer for rest-day working could be made. ASLEF is refusing to do so. It requires the co-operation of all involved in rail services to deliver a good service. On the specific contract, it expires on 28 May. We will make decisions and announce them to the House in due course, but I say to the hon. Lady that, if we take services into the operator of last resort, we take over all the things and take them with us. If we do not resolve the issues with the trade unions, then just taking in those services will not actually improve the services to passengers at all. Her obsession with nationalising things is ideological. We want to improve the services for passengers.

--- Later in debate ---

[Mr Speaker]

I call the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

Last month I was delighted to visit the Hitachi Rail manufacturing facility in Newton Aycliffe, where 800 highly skilled employees are delivering world-class manufacturing excellence. They told me that they need certainty from the Government, but briefings, leaks and rumour about the future of HS2 are pouring out of this Department. Will the Minister categorically deny that his Department is working on any plans that would slash what is left of the eastern leg and leave Yorkshire and the north-east permanently entirely cut off by cutting high-speed platforms at Euston?

[Huw Merriman]

I hope I made it clear, in answer to one of the hon. Member’s colleagues who was not as supportive of HS2 as I am, that we are absolutely committed to delivering HS2 trains from London to Manchester and going over to the east as well, but of course we have to look at cost pressures. It is absolutely right that HS2 focuses on costs; that should be expected of the Government and the taxpayer. We will continue to do so, but I can tell the hon. Member that I am absolutely committed, as are the Secretary of State and the entire Department, to delivering HS2 and the benefits for this country.

--- Later in debate ---

[Sir Chris Bryant (Rhondda) (Lab)]

T2.   I am feeling very, very let down. I like at least two of the Government Ministers—

[Louise Haigh]

Name them!

[Sir Chris Bryant]

That would be unfair. Maybe three, even. But they keep offering a meeting to bring together the Welsh Government, the British Government and the local authorities that are interested in the Rhondda tunnel. This has been going on forever and I never, ever get that meeting. When is it going to happen?

Seafarers’ Wages Bill [Lords]

Louise Haigh Excerpts

Tuesday 7th February 2023 Commons Chamber

[Louise Haigh (Sheffield, Heeley) (Lab)]

This House agreed last March that the action taken by P&O Ferries was a national scandal. As the Minister said, 800 British workers were sacked with no notice. It was the reality of a business model that has been allowed to prevail on our seas for far too long—a business model predicated and dependent on exploitation.

As the Minister knows, Labour supports the Bill’s limited provisions, and we welcome the steps that the Government have taken to improve it in Committee. I know that the Minister has been listening and I thank him for the work he has done on strengthening the amendments that we called for in Committee. Amendments 3 to 10 beef up the enforcement and compliance of the provisions, amendment 26 allows for an unlimited fine to be imposed for breaching minimum wage provisions, and amendment 17 deletes the provision allowing operators to retain their revenue after a fine and ensures that it goes towards seafarer welfare. My hon. Friend the Member for Wythenshawe and Sale East (Mike Kane), the shadow Minister, called for all those amendments in Committee, so we are very grateful to the Minister for this progress.

Fundamentally, however, as we have heard throughout this debate, the test for this Bill is whether it will end the exploitative practices that have become commonplace in the ferry sector for too long. Will it bring those responsible for this scandal to justice? In short, will it stop another P&O? Because six months on, it remains nothing short of a scandal that this Dubai-owned company, which received millions in taxpayers’ money during the pandemic, tore up the rights of British workers while its profits soared. And six months on, the chief executive, his board and those who deliberately and consciously broke the law in plain sight have faced no consequences whatsoever. They trampled over the rights of British workers, they came to this Parliament and boasted about it, they said they would do it all over again, and they have faced no consequences.

Whichever way we look at it, the message this sends to rogue employers around the world is simple: they can attack the rights of British workers on our shores with impunity. Every day Peter Hebblethwaite remains in charge of P&O Ferries, other employers who wish to undermine the rights of British workers will find comfort. The truth is that if P&O Ferries or any of its low-cost rivals wanted to act in precisely the same way again, nothing in this legislation would stop them doing so. That is why we regret that amendments were not made to close the loopholes that P&O exploited in the first place. There was a refusal to consult, and a refusal to notify. The Bill does nothing to address those glaring loopholes.

We know that bad bosses will exploit every loophole, so there can be no doubt, no room for manoeuvre, no scope for avoidance—that is why we pushed to close the port-hopping provisions for good. Regrettably, as the Bill stands, operators fall within the scope of the Bill if they call at a UK port only 120 days within a year—this has been debated at length this afternoon—while regular operators who call at UK ports once a week are excluded from the provision. Given that the Minister has rejected the call expressed so clearly across the House, we hope that there will be very close monitoring of the application of the legislation to ensure that the loophole is not exploited as we fear it will be.

Above all, the P&O scandal was supposed to represent a line in the sand for seafarers’ rights. The current situation means that many ferry operators are reliant on the low-cost crewing model that P&O exploited on 17 March. That exploitation is every bit as much about the conditions and rights of those seafarers as it is about pay. It will shock millions across this country to learn of the shameful model that too many ferry companies employ. People are working up to 91 hours a week and are on board for 17 weeks without any entitlement to shore leave. They are not entitled to any pension, and they are not entitled to any sick pay when outside of UK waters. That is precisely why we need a strong, legally binding seafarers charter on the face of the Bill—one that ends the race to the bottom that P&O Ferries has so cynically exploited.

Regrettably, Ministers rejected that amendment. Will the Minister commit to publishing the seafarers welfare charter—he has been asked to do so many times today—which is the Government’s preferred option for setting minimum conditions for rostering, pensions and other aspects of seafarer employment, and explain why progress in agreeing it has stalled since August? Will he further consider making it mandatory for employers to sign it, so that it is truly binding and drives up conditions across the sector?

[Sir John Hayes]

The hon. Lady and I are wholly agreed on the seafarers charter, but this Bill may not be the best place for it because, as has been suggested in various contributions, it is broader and wider than the scope of the Bill. But I entirely agree that we need it, and we need it quickly.

[Louise Haigh]

I am grateful for that intervention. I accept that the scope of the Bill is limited, but it was introduced as an opportunity to address the issues that were highlighted so egregiously in the case of P&O Ferries, so it is a major missed opportunity for the Government not to at least have published it alongside the Bill.

In closing, Britain is a proud seafaring nation. That tradition has been the envy of the world. The ongoing exploitation of these workers on these routes—all too often by entities allowed to be flagged elsewhere—is a stain on that tradition. With this Bill, we have moved a small step forward, which we welcome, but regrettably the chance to end that exploitation once and for all has today been missed.

Oral Answers to Questions

Louise Haigh Excerpts

Thursday 19th January 2023 Commons Chamber

[Mr Speaker]

I call the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

In March 2021, in the middle of the pandemic, the previous Secretary of State promised buses so frequent that people would not need a timetable and said that the Government would

“not only stop the decline”—

in bus services, but—

“reverse it”. —[Official Report, 15 March 2021; Vol. 691, c. 50.]

Since then, have bus services increased or decreased?

[Mr Holden]

The pandemic had a major impact on many bus services across the country. As the hon. Lady will well know, that included a huge fall in the number of concessionary fare users and, as people were having to work from home or were not able to go into the office, in the number of paid fare users. We have put in more than £2 billion in support for the bus network since the start of the pandemic in order to support services.

[Louise Haigh]

I repeat that that promise was made in the middle of the pandemic. Only once before on record, also under a Conservative Government, have bus numbers fallen by as much as they did last year. So instead of continuing to defend this broken bus system, will the Minister extend franchising powers nationwide, remove the hurdles that operators use to block reform and finally put power and control over routes and fares into the hands of the communities who depend on them?

[Mr Holden]

The hon. Lady will be aware that the BSIPs and the devolution deals allow franchising powers to go forward, and Labour Mayors, if they want them, can apply for them. If she wants all of this across the country, she should speak to some of her Labour colleagues in order to do that. Some are doing franchising, but a lot are taking the other alternatives and working in close partnerships. As for the new buses across the country, perhaps she could welcome the extra money going into the north-east today—the 52 extra electric buses in the north-east depot. Perhaps she could welcome the news of that extra funding today.

--- Later in debate ---

[Mr Speaker]

I call the shadow Secretary of State.

[Louise Haigh (Sheffield, Heeley) (Lab)]

The Minister must surely agree that this is simply not good enough. In November, he assured us that the new timetable would be deliverable. This week, the results are in and the service has never been worse. This morning alone, at least 123 services have been cancelled or disrupted on TransPennine Express. He cannot pretend that the management are blameless in this farce. The north cannot afford to continue like this any longer, so will he strip TransPennine Express of its contract and bring it under the operator of last resort?

[Huw Merriman]

The operator of last resort does a great job, but I also hear criticisms from Members across the House with regard to Northern Rail, which also has higher than average cancellations, and Northern Rail is operated by the operator of last resort. I am also keen to ensure that the operator of last resort has a manageable portfolio. Nothing I have said in the House today or in the Select Committee yesterday absolves the management of any blame. I have said that this situation requires action from all in responsible positions, and if it cannot be turned around, decisions will be made.