Special Report May. 09 2024
Committee: Health and Social Care Committee (Department: Department of Health and Social Care)Found: Fourth Special Report - Prevention in health and social care: Healthy places: Government Response to
Mentions:
1: Lord Young of Cookham (Con - Life peer) They can either go to the social housing regulator or to the Housing Ombudsman, which have different - Speech Link
2: Lord Best (XB - Life peer) The ombudsman, the social housing regulator and legislation are all great but the amount of money available - Speech Link
3: Baroness Finlay of Llandaff (XB - Life peer) Have the Government considered asking every local authority to establish a registration point where people - Speech Link
4: Baroness Scott of Bybrook (Con - Life peer) No, we have not considered that, and I am not sure that local authorities have the capacity to that at - Speech Link
Asked by: Alex Norris (Labour (Co-op) - Nottingham North)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what recent assessment she has made of the adequacy of processes for social care users to (a) acquire the care they need and (b) file complaints.
Answered by Helen Whately - Minister of State (Department of Health and Social Care)
The Government has made up to £8.1 billion available over this year and next to strengthen adult social care provision with the aim of ensuring everyone can access high quality care that enables choice, control and independence.
Local Authorities are responsible for the delivery of social care. Local authorities must assess individuals’ care and support needs and, where the person is eligible, meet those needs. Where individuals do not meet the eligibility threshold, they can get support from their local authorities in making their own arrangements for care services, as set out in the Care Act 2014.
By law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care.
If an individual is not satisfied with the way a provider or local authority has dealt with a complaint, they may escalate it to the Local Government and Social Care Ombudsman who can investigate individual concerns.
Report Mar. 04 2024
Committee: Public Administration and Constitutional Affairs CommitteeFound: Third Report - Parliamentary and Health Service Ombudsman Scrutiny 2022–23 HC 198 Report
Formal Minutes May. 29 2024
Committee: Levelling Up, Housing and Communities Committee (Department: Department for Levelling Up, Housing & Communities)Found: Local Government and Social Care Ombudsman Funding Correspondence from the Parliamentary Under Secretary
Mentions:
1: Sarah Dyke (LD - Somerton and Frome) is published—if the Government care? - Speech Link
2: Jim Shannon (DUP - Strangford) social media did not exist. - Speech Link
3: Jim Shannon (DUP - Strangford) and security of pension income, the availability and affordability of social care, the quality and accessibility - Speech Link
4: Alan Brown (SNP - Kilmarnock and Loudoun) Would it not have been comforting to see, for once, our Government care to step in and do the right thing - Speech Link
5: Patricia Gibson (SNP - North Ayrshire and Arran) intransigence of the UK Government on this important issue of social justice.The UK Government have - Speech Link
Asked by: Matthew Offord (Conservative - Hendon)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what information his Department holds on the number of complaints that have been made to the Care Quality Commission about social care providers in the last 12 months; and if he will make a statement.
Answered by Helen Whately - Minister of State (Department of Health and Social Care)
Over the last 12 months, the Care Quality Commission (CQC) received 31,904 complaints related to adult social care services. The CQC does not have legal powers to resolve complaints, but it uses the information it receives from complaints to help shape its regulatory activity.
People receiving care have a right to complain to the organisation that provided or paid for the care. By law, all health and social care services must have a procedure for dealing efficiently with complaints. In the first instance, a complaint should be made to the service provider. If the care is funded or arranged by a local council, a complaint can be made to them as well. If someone has made a complaint to the care provider or local council and are unhappy with the response, they can make a complaint to the Local Government and Social Care Ombudsman.
My Rt. Hon friend, the Secretary of State for Health and Social Care, does not intend to make a statement at this time.
Mentions:
1: Anna Firth (Con - Southend West) is picking up the tab for social care, education and long-term housing when other local authorities - Speech Link
2: Andrea Jenkyns (Con - Morley and Outwood) Friend agrees that transparency and care with taxpayers’ money is vital. - Speech Link
3: Michael Gove (Con - Surrey Heath) We are spending £500 million additionally on adult and children’s social care, but he is right to say - Speech Link
4: Jacob Young (Con - Redcar) Social tenants can already access the housing ombudsman service, and the Renters (Reform) Bill will establish - Speech Link
5: Jacob Young (Con - Redcar) the property redress scheme, as well as the housing ombudsman for social tenants and the new ombudsman - Speech Link
Mentions:
1: Patricia Gibson (SNP - North Ayrshire and Arran) fairness and the social contract that the Government of the day have with their citizens. - Speech Link
2: Duncan Baker (Con - North Norfolk) I have previously spoken to them about this issue, and I know they care deeply about it. - Speech Link
3: Rebecca Long Bailey (Lab - Salford and Eccles) in our local supermarkets, and lobbied me and other MPs on this important issue. - Speech Link
4: Ian Blackford (SNP - Ross, Skye and Lochaber) Social Care shows the dysfunctionality and the lack of concern about people’s healthy life. - Speech Link
Report May. 24 2024
Committee: Levelling Up, Housing and Communities Committee (Department: Department for Levelling Up, Housing & Communities)Found: Government has said that it plans to implement its proposed reforms to the adult social care means