Oral Answers to Questions

Stewart Malcolm McDonald Excerpts

Monday 24th April 2023 Commons Chamber

[Madam Deputy Speaker (Dame Eleanor Laing)]

For the final topical question, I call Stewart Malcolm McDonald.

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

I am grateful to you, Madam Deputy Speaker. The use and abuse of unpaid work trials continues to grow, despite the Government’s guidance published a couple of years ago urging employers not to use them. Given that the guidance clearly is not cutting through, will the Minister agree to meet me to discuss what legislation might look like?

[Guy Opperman]

I am not sure I totally accept the premise of the hon. Member’s argument, but if he writes to me with the details of what he is asserting, I will certainly consider it.

Inequality and Social Mobility

Stewart Malcolm McDonald Excerpts

Wednesday 12th June 2019 Commons Chamber

[Justine Greening (Putney) (Con)]

The debate seems to pose a false choice to the House. We do not have to choose between a Britain with social justice and a Britain with social mobility, and the Leader of the Opposition is fundamentally wrong-headed to suggest that we do. It is disgraceful that a modern Labour party has sought to ditch the objective of our country achieving social mobility. Yes, people absolutely want a route out of poverty, but they also want a route up. There is no point in getting them out of poverty if, when they find the ladder to an improved life, they cannot climb up it.

I want to talk a little about how we can bring real system change to our country and how we can have more thoughtful solutions, instead of the politicisation of opportunity that I fear the Labour party is about to attempt. Social mobility has characterised my life. It is absolutely vital that this country makes the best use of its most important resource—its people. I care about that so much that I walked away from the Cabinet to focus, in my time as an MP, on my community and on driving and campaigning on this issue more broadly across our country.

The Opposition are patently wrong to attempt to portray social mobility as a narrow term that is about a gifted few making it to the top. That simply misunderstands any well-known or conventional definition of social mobility. Social mobility is about achieving equality for all and the system change—in our Government, politics and communities, and in corporate Britain—to facilitate that, with the underlying view that we will only do our best as a country when we unlock the talents of all our people, not just some.

I understand that Labour might want to criticise some policies, which is of course the practice of politics, but it is fundamentally wrong—I absolutely object to this—that in doing so the Opposition seek to ditch the entire objective of tackling weak social mobility in our country. That is plain wrong and fundamentally anti-aspiration. The Labour party led by the right hon. Member for Islington North (Jeremy Corbyn) is simply engaged in prioritising class warfare over aspiration. That is absolutely wrong.

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

When the right hon. Lady was a Minister in the Conservative Government—a Cabinet Minister no less—why did they seek to close half the jobcentres in Glasgow, which would have reduced social mobility? The only one that we were able to save, by the way, was in my constituency, in Castlemilk, and that was four miles from the alternative jobcentre. How did that help aspiration at that point?

[Justine Greening]

The hon. Gentleman falls into the trap that many of us in this Chamber do: he focuses on inputs, but I want to focus on outcomes. The employment outcome for people is that unemployment has fallen dramatically. When we came into government, youth unemployment had risen by nearly 50%. Having the dignity of work and the opportunity to live a productive life are surely at the heart of how we have a socially just as well as a socially mobile Britain.

We need an evidence-driven systemic approach to get long-term change, and we need to shift away from this incessant debate about day-to-day policies. Yes, we need a welfare system that protects the vulnerable—of course we need a welfare system to provide a ladder out—but the challenges that Britain faces are manifold times more complex than that and need to be addressed in the round.

This House needs to understand that the solutions to unlocking social mobility do not lie only in this House or happen only through Whitehall. If throwing money at the problem had been the way to tackle it, when we came into office in 2010 unemployment would not have already risen dramatically, and schools would have already closed the attainment gap. In reality, however, the attainment gap has started to close since 2010, not before.

Labour needs to walk the talk, but its student fees proposal—scrapping tuition fees—is one of the most regressive redistributions of taxpayers’ money that I have seen proposed by any party in a long time. It would directly channel money to some of the young people in our country who have the best prospects ahead of them and are likely to have had the best starts. I find it bewildering that a Labour party that talks about social justice can think that that is somehow a step in the right direction.

This Government took crucial steps to improve technical education, after years and years of a lack of strategy—frankly, from any previous Government. People want real change on the ground—system change. That is why the Social Mobility Pledge, which I set up, now works with hundreds of companies to improve, I hope, opportunity for millions of young people over time. Communities therefore need to be more involved in opportunity areas—again, that is system change genuinely to improve lives on the ground. I had the privilege of meeting the Bradford Opportunity Area team last week. They were quite keen, of course, to see this Government support the work that is going on there beyond 2020.

It is important that our politics changes. If this House cannot work together on long-term policy change and focus on what it has consensus on—if it is simply arguing about where the divisions lie—we should not be surprised if we have not collectively managed to deliver social mobility for this country.

Universal Credit

Stewart Malcolm McDonald Excerpts

Tuesday 16th October 2018 Commons Chamber

[Alok Sharma]

Sanctions are implemented only once there has been a detailed process, and there is an opportunity for individuals who are facing a potential referral to explain to decision makers why there are mitigating circumstances.

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

Universal credit comes to Castlemilk jobcentre in December. The Minister will know that one, because he tried and failed to close it down. Can he guarantee that there will be no more closures or changes to jobcentre provision in the city of Glasgow?

[Alok Sharma]

We have reconfigured the jobcentre estate, as the hon. Gentleman knows. He will also know that part of the reason was that we were paying for 20% of space that we were not using. We now have a jobcentre estate that is fit for the 21st century.

Oral Answers to Questions

Stewart Malcolm McDonald Excerpts

Monday 26th March 2018 Commons Chamber

[Kit Malthouse]

This Government have moved heaven and earth to help those on lower incomes: with the introduction of the national living wage, they have had the fastest pay rise in 20 years; we have taken millions out of paying tax altogether with the rise in the personal allowance; and we have given parents up to £5,000 of assistance by increasing their access to free childcare up to 30 hours a week. There is an enormous amount done, but an awful lot still to do. As I say, we have yet to see any concrete proposals from the SNP on its much-vaunted plans to deal with poverty in its own patch, and we look forward to seeing them.

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

5. What plans her Department has for the future of jobcentres in Glasgow.

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

There are no current plans to revisit the announced jobcentre provision in Glasgow. Doubtless the hon. Gentleman will welcome the 1,000 jobs a day created in this country since 2010 and the fact that the claimant count in his constituency has gone down by 50% since then.

[Stewart Malcolm McDonald]

Let me bring the Minister back to the nature of the question by asking whether he can answer something else. On 5 February, I asked the Minister for Employment for all the impact assessments done on the closure programme. I did so through a freedom of information request, as he suggested on 12 February. On 23 February, he told me that it would take too much time and cost too much money to provide me with all those things. So will today’s Minister drop the diplomatic and bureaucratic flannel, publish every impact assessment and get them in the post to Glasgow Members of Parliament?

[Guy Opperman]

I thank the hon. Gentleman for his question, and I will take it up with him after this debate; I will be delighted to sit down with him and be clear on that matter. The Minister for Employment is at the G7 in Canada, so he cannot answer that point, but we will take it up.

Social Security

Stewart Malcolm McDonald Excerpts

Monday 5th February 2018 Commons Chamber

[Stephen Kerr]

I am grateful to the hon. Gentleman for giving way unbidden. Let me ask him the same question. I do not dispute the sincerity or passion that SNP Members have on this issue, but since 2016 the Scottish Government have had powers to top up reserved benefits. So if SNP Members feel as passionately as they seem to, what are the SNP Government in Scotland going to do in practical terms—

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

It is happening now—

[David Linden]

On a point of order, Madam Deputy Speaker.

Jobcentre Closures

Stewart Malcolm McDonald Excerpts

Monday 5th February 2018 Commons Chamber

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

I am pleased to have one hour and 23 minutes for this debate, having arrived in the House earlier today to be told by the Whips Office that I would do well to have the debate today, as opposed to early tomorrow morning. I take that as an early Valentine’s gift from the Government, and perhaps they will go further by addressing the series of asks that I and other hon. Members have for them.

The Minister will have briefed himself on the folly of the jobcentre closure programme, particularly in the city of Glasgow, where the Government wished to reduce the provision of jobcentres across the city from 16 to eight. Although I am immensely grateful, immensely proud and pleased that the one jobcentre the Government removed from the programme is the Castlemilk jobcentre in my constituency, for which I pay tribute to the trade unions, local campaigners and anybody who signed a petition on the various campaign days we had to save the two jobcentres in my constituency—I pay tribute to everybody who took part in that campaign—the Government, however, continued with the closure of Langside jobcentre, to which I will return later in my remarks.

I will remind the House how this all began. It began with a story in the Daily Record, which is how Members of Parliament representing Glasgow constituencies found out that the Government wished to slash the city’s jobcentre provision in half. That was followed the next day with a letter from the then Minister—now the Education Secretary—to Members of Parliament representing constituencies in which jobcentres were set to be closed.

It is worth remembering that, where Ministers were keen to send jobcentre users to alternative jobcentres, they relied on Google Maps to tell them which bus services people could use to move around the city to get to those jobcentres, despite the fact that Google Maps tells people to use bus routes that no longer exist and have not done for some time. Even after that was pointed out to senior managers at the Department for Work and Pensions and even after it was raised by myself and a number of colleagues in this Chamber, in Westminster Hall and in written questions—even after all that—still no effective transport study was carried out. I believe that it was my hon. Friend the Member for Glasgow Central (Alison Thewliss) who said that if a school or a nursery were to close, the local authority would be duty-bound to carry out some form of transport analysis to determine how people would use the service they then had to use instead of the original service they relied on. Government by Google cannot be the way this is done.

We pressed Ministers on several occasions to contact directly every person who would be affected by the closures, but they did not do so. Of course, Ministers know all the people who would be affected, because, as you will know in your role as a constituency Member of Parliament, Mr Deputy Speaker, when someone goes to the jobcentre to sign up for whatever support they are seeking, they do not get to leave that jobcentre until they have given the Government every single detail of their life. So I cannot understand why the Government did not take it upon themselves to contact people directly, instead relying on a couple of posters thrown up in the jobcentre, which many people would pass by.

[Alison Thewliss (Glasgow Central) (SNP)]

My hon. Friend will have had the same experiences I have had. Many people I contacted to let them know that this was happening did not know and had not been told about it. Unless they were going into the jobcentre regularly, they just would not find out, so they would go along when they needed the service only to find that it had gone.

[Stewart Malcolm McDonald]

My hon. Friend is absolutely correct. As hon. Members can imagine, this was a big election issue in the city of Glasgow in June last year. During the campaign in my constituency, I told people that I was campaigning to save the jobcentre, and I met folk who used the jobcentre and it was the first time they found out about its potential closure; there can be no excuse for that, because there was no reason the Government could not have let those people know—they had every detail necessary.

[Jim Shannon (Strangford) (DUP)]

I thank the hon. Gentleman for bringing this issue before the House. A positive campaign to retain the Ballynahinch social security office in my constituency was successful due to extensive lobbying, cross-party and cross-community support and the realisation that rural communities need a local office to make attendance possible and to encourage people to seek work. May I encourage him to continue to campaign, as there are clearly occasions when right wins and wrong decisions are defeated?

[Stewart Malcolm McDonald]

It would not be an Adjournment debate without an intervention from the hon. Gentleman, so this one now almost feels complete. I commend him for the work he has done to save a jobcentre in his constituency—of course I understand that the powers over that are devolved to the Northern Ireland Assembly. I welcome his words of encouragement for myself and other colleagues to continue our campaign, but gently point out to him that he has more sway over Ministers here than we do, so any effort he can swing in behind us on this issue will be most welcome.

I wish to discuss another hugely important issue in this whole topic: equality impact assessments. Undoubtedly, Ministers will have carried out such assessments, as they have come to the Chamber and said repeatedly that they abide by all the requirements that they must follow under the Equality Act 2010, and they could come to that conclusion only having carried out an equality impact assessment, so where are they? Why have we never seen them? Why have the trade unions and Members of Parliament never seen them? They are not anywhere in the public domain. When the Minister responds, will he tell us why they have not been published and whether they will be published? If he does not intend to publish them for wider public viewing, will he at least endeavour to share that information with MPs?

[Mr Paul Sweeney (Glasgow North East) (Lab/Co-op)]

We are seeing a scythe tearing through the poorest communities in Glasgow, with the closure of Maryhill and Possilpark, Easterhouse, Parkhead and Bridgeton jobcentres. The idea that a quarter of a million people will be reliant on Springburn and Shettleston to sustain these critical services is absolutely appalling. The equality impact assessments have been identified through freedom of information requests, which have shown that the closure of these jobcentres would disproportionately affect people from ethnic minorities, women and people on low incomes. That is clear already. What is the Minister doing to mitigate that effect? Does the hon. Gentleman agree that it is essential that that justification is presented tonight?

[Stewart Malcolm McDonald]

The hon. Gentleman is absolutely correct. Indeed, the issues he raises were the very motivations for our demanding that equality impact assessments be carried out before a decision was taken. It was obvious, though, that a decision was taken before the sham consultation that the Government had to be dragged kicking and screaming to hold.

I have asked Ministers about the impact of the closures on disabled people, minority ethnic communities and women. For example, in a recent written question, I asked the Government how many disabled people used Langside jobcentre, which they closed two weeks ago. They told me that they do not hold those figures. If that is true for one jobcentre in my constituency, what is the answer for all the jobcentres across Glasgow? What is the answer for all the jobcentres that they are closing throughout the United Kingdom? This is a ham-fisted decision that has been handled in a ham-fisted way. The Government have relied on Google and do not know how the closures will affect huge numbers of people because they do not hold the data. I suspect that they do hold the data. I have to be honest: when I read that answer, I did not quite believe it. We would like to see the data and I can see no reason why the Government cannot give us the answers.

The other issue is that the Government have not actually thought through what they want jobcentres to do. I would have loved to have had a debate, when the Government announced the closures in December 2016, about how jobcentres can properly serve the people who use them and the communities in which they are based. The problem is that we were not offered that debate. We were offered a straight up choice: closure or non-closure. Rather than have a discussion about how jobcentres can, for example, better work with citizens advice bureaux and other employment agencies, perhaps under the auspices of local or devolved Government, all we were offered was a straight up closure programme. The Government did not even want to consult the very people who would be affected.

[Neil Gray (Airdrie and Shotts) (SNP)]

I pay tribute to my hon. Friend for securing this debate and for the tenancy that he and my other colleagues from Glasgow have shown in their campaign against the closures. Does he share my concern that, in such debates or when we talk about social security issues at Question Time, Ministers increasingly turn around and direct claimants to seek advice from jobcentres—the very same jobcentres that the Government are closing?

[Stewart Malcolm McDonald]

My hon. Friend is absolutely right. Consistency never was the Conservative party’s strongest suit, but there is a glaring hypocrisy in the fact that the Government are signposting people to jobcentres as they slash services up and down the United Kingdom.

[Douglas Ross (Moray) (Con)]

The hon. Gentleman has just spoken about consistency. Does he agree that, when the Government announced these closures, they said that the changes would offer a more efficient service and deliver good value for the taxpayer? If we are being consistent, does he agree that that is the exact same argument that the SNP Scottish Government and the Scottish Police Authority are using for their plans to close 58 police stations across Scotland?

[Stewart Malcolm McDonald]

Funnily enough, no, I do not. On consistency—I am not sure whether there are any jobcentres closing in the hon. Gentleman’s constituency, but I know that none is closing in the Minister’s constituency—where the closures are going to happen, we need evidence of whether they will truly deliver better value for money and a better service, both of which we would all be in favour of. We need to see the evidence that will lead us to that conclusion, including the quality impact assessments and the number of disabled people using each and every service. This service is not comparable with police stations, which are not there to serve the public in the same way. I am happy to have a debate any time on police stations in Scotland, Mr Deputy Speaker, but I am sure that you would not want me to deviate too far from the jobcentre closure title that we see on the annunciator.

Let me draw my remarks to a close. The Government managed an incredible achievement when they announced the closure plans. They managed to unite—not just in Glasgow, but right across Scotland—the Scottish National party, the Scottish Labour party, the Church of Scotland, the Catholic Church in Scotland, all the trade unions and people of other parties and of no party against this very plan. We could see that it was ill-thought out, that decisions had been taken not because of the evidence that was before the Government but in spite of the evidence, and they went to great pains not to share much of that or include people in the decisions that were being made about them. I do not know how well versed the Minister is in Scottish politics, but to cause that level of unity is some feat.

When the Minister gets to his feet, I want him to tell us a bit more about the thinking behind this plan. I want to hear about the evidence and the equality impact assessments. I want to hear how the Government intend to review each closure over the next 12 months, as they start to happen right now, to make sure that people are well served and, as the hon. Member for Moray (Douglas Ross) points out, that value for money is served. There must be value for money not just for the taxpayer, but for the people using the service. In some cases, people are doing round trips of up to 8 miles just to get to their local jobcentre. What about value for money for them and the impact that it has on them? When they go to claim their benefits, more and more of that money is used just to get to the jobcentre, when they used to be able to use a local service.

Will the Minister guarantee that when people are late for appointments, as a result of the closures, they will not be sanctioned? I am sure that he agrees that that would be completely wrong, though, like other Members, I have my doubts about that. I want to hear what the Minister intends to do to measure the impact particularly on disabled people as the closure programme gets into full swing. I want to hear about the options for reviewing the system should it be found that the evidence tells us that, in fact, the decision that has been taken has proven to be the wrong one. I understand that this comes on the back of the whole Telereal Trillium contract and the option to get out after 20 years and all the rest of it, but this has to be about more than spreadsheets and contracts. There are some desperately vulnerable people who rely on these services, some desperately vulnerable people who are let down by these decisions and some desperately vulnerable people who need to be better served by this Government.

--- Later in debate ---

[David Linden]

I thank the hon. Gentleman for that very powerful intervention. That is reaffirmed by the fact that I do a surgery in Baillieston library and Parkhead library, and as soon as I arrive at 10 o’clock there is already a queue of people waiting to use the computers. What the Government will do by removing the computer access at jobcentres will be deeply damaging.

The Minister will be aware, no doubt, of his predecessor answering a slew of written questions from me about the number of wi-fi connections and computer log-ons at Easterhouse jobcentre—the very jobcentre he wants to close.

[Stewart Malcolm McDonald]

My researcher counted my hon. Friend’s written questions and there were over 100. He mentions the invitation to the Minister to come to Glasgow. So far, no Minister has bothered to come to any of the jobcentres they want to close or to meet any of the people affected. Could I add to what my hon. Friend has said and implore the Minister to find time in his diary soon to come to Glasgow for such a meeting?

[David Linden]

I am very grateful to my hon. Friend, who refers to the number of written questions that I have tabled. I am rivalled only by the hon. Member for Strangford (Jim Shannon) in my love for written questions.

My hon. Friend makes a powerful point about the fact that Ministers from the Department for Work and Pensions have not bothered to visit the city of Glasgow. In fact, one of the other written questions that I asked of the UK Government was, when was the last time that a Minister visited the city of Glasgow. I was rather shocked when in response to one of those written questions I was informed that a Minister had indeed visited a jobcentre—in Midlothian. I do not know what the geographical knowledge of Her Majesty’s Government is like, but can I impart a bit of wisdom to them? Midlothian is not exactly Easterhouse. It is not Castlemilk; it is not even Moray. If the Minister is serious about being someone who is focused on the entire United Kingdom, then he ought to come to visit the city.

--- Later in debate ---

[The Minister for Employment (Alok Sharma)]

I congratulate the hon. Member for Glasgow South (Stewart Malcolm McDonald) on securing this important debate, and I thank all Members for the kindness that they have shown by inviting me to their constituencies. I have never felt quite so loved by Opposition Members as I have this evening.

[Stewart Malcolm McDonald]

Wait till you come.

[Alok Sharma]

That is what worries me.

Employment in the United Kingdom is at a record level. In the hon. Gentleman’s constituency, the claimant count has dropped by 50% since 2010. That drop has been replicated across Glasgow city, where there has been a fall of 11,000 in the number of claimants since 2010 to just 13,500 today. In Scotland as a whole, unemployment has fallen by 107,000 since 2010, and I know that all hon. Members will welcome those figures.

[Alok Sharma]

Because of the timing of the debate, I have plenty of time to respond to a whole range of issues that have been raised, and I will try to do so throughout my speech.

As I was saying, as the unemployment rate has fallen, the use of jobcentres has also dropped. Right now, across the whole country, there is a 30% under-utilisation of the Jobcentre Plus estate. It is therefore absolutely right that we reconfigure the estate after a 20-year period and make jobcentres fit for the 21st century as not just places where people go to “sign on”, but places they regard as somewhere that will genuinely help them on the road to employment.

Hon. Members have made this point, but let me repeat it. In March 2018, the contract covering the majority of the DWP’s current estate of more than 900 sites comes to an end. This presents a significant opportunity to re-evaluate what we need from our estate. The estate that we required at the start of the contract 20 years ago is different from what we need now. We want an estate that enables us to create more modern, digitally enabled and engaging environments that fit the ethos of universal credit and reflect the falling claimant count.

[Stewart Malcolm McDonald]

It is not really modernising it if it is no longer there, so why were we not offered a debate that could have been constructive, reflecting what the hon. Member for Glasgow North East (Mr Sweeney) said about co-locating with other services that are provided, instead of a high-handed closure programme on which the public would not even be consulted?

[Alok Sharma]

I was coming to co-location. Our proposals seek to reduce the floor space we occupy in Glasgow while retaining sites and locations that are accessible to all residents. Of course, we explored options for co-location in sites that we are retaining, but we were not able to identify suitable locations in Glasgow.

--- Later in debate ---

[Alok Sharma]

In Glasgow, where this is particularly relevant, we started with 16 jobcentres that, on average, were only 40% utilised—small, half-empty offices that made it challenging to create a welcoming and positive environment. Back in 2010, with nearly 25,000 claimants, this may have been suitable, but it clearly no longer is. This dated estate across the country comes at a significant cost. Our changes will lead to savings to the taxpayer in the order of £135 million a year over the next 10 years. This money can be reinvested in delivering services for claimants, which I am sure hon. Members agree is a good thing.

Colleagues have mentioned the consultation and what methods were used. We did contact claimants, and jobcentre staff did speak to claimants throughout the process, informing them of the change and supporting them through it. Additionally, there was a discussion about what method was used to work out travel priorities. We got input from local DWP colleagues, who know the local transport available, so the idea that we did not speak to anyone on the ground is unfair.

[Stewart Malcolm McDonald]

I do not doubt the Minister spoke to DWP people on the ground; I spoke to them—they told me they googled the transport options. That is how they worked this stuff out. On co-location, he did not bother to inform Members of Parliament of the decision; we had to read about it in the press. I understand that there was no dialogue with the city council about co-location at the time either, and the Scottish Government were not even consulted—they, too, had to read about it in the press. I am afraid that that does not stack up.

[Alok Sharma]

I think I have made the point about co-location. We are having an estate that is fit for the 21st century. Where a new jobcentre was over 3 miles and 20 minutes away by public transport, online public consultation was held, as hon. Members will know, and we operated on evidence, and we listened and took action as a result. For example, we are introducing a new employability suite at Atlantic Quay and, as hon. Members know, we decided to retain the jobcentre in Castlemilk because of the feedback we received. I hope that hon. Members will therefore feel that we have listened on that point.

As we deliver these changes, this local approach is continuing with stakeholders and through partnership events, and we are working with claimants to find the best solutions for them. So far, we have moved out of 70 sites across the country with success, and these moves are being well received both by claimants and staff, as well as our partners. There was a discussion about how staff and claimants were reacting to the move. The feedback from claimants on the move from Maryhill to Springburn is that the move has been extremely positive, and they welcome access to more facilities. One claimant said:

“I never expected it to be as good as this”.

Furthermore, 23 claimants have transferred to Partick because it is easier for their own journey.

I agree it is vital that staff are looked after, but staff have told us that they are happier being part of a bigger team and office, that it allows them to provide an evolving and improved service based on customer needs, that the teams have come together seamlessly and that the team culture, which is incredibly important in any organisation, is developing to maximise benefits to claimants. The idea that this is having a detrimental effect on claimants and staff does not hold true.

Universal Credit Project Assessment Reviews

Stewart Malcolm McDonald Excerpts

Tuesday 5th December 2017 Commons Chamber

[Neil Gray]

Absolutely, and I will be coming to the cost to the taxpayer later in my speech.

It is also worth noting that the ICO gave the DWP a rap over the knuckles for not replying to Mr Slater

“within such time as is reasonable”.

However, for me, paragraph 38 of the ICO ruling is the most important and sums up why the UK Government must publish the reports in full. It says:

“The Commissioner’s decision is that the balance of the public interest favours disclosure of all of the PAR reports. The age of the reports show that the need to protect free and frank advice is lessened…the reports provide a much greater insight than any information already available about the UCP…there are strong arguments for transparency and accountability for a programme which may affect 11 million UK citizens and process billions of pounds, which has had numerous reported failings in its governance. These arguments outweigh the need to protect advice provided in the now historic PAR reports.”

Essentially, the UK Government said these reports should be kept confidential to protect those who wrote them, but the ICO disagreed and said not only that the UK Government should publish, but that the names of the senior civil servants involved should not be redacted.

The ICO gave the DWP 35 calendar days from its judgment, which was on 30 August, or the Department would face being taken to court. The Secretary of State has essentially confirmed to me just now that it is his intention to take this matter to the High Court. Therefore, the position we are now in is that the UK Government are happy to see taxpayers’ money being spent to have this issue heard at the High Court. A Tory Government who say there is no money to properly fix universal credit find the money to go to court to stop the publication of reports on universal credit. It really makes me wonder what they are so desperate to hide.

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

Does my hon. Friend share my concern that there is a worrying pattern? During a campaign led by myself and other hon. Members from Glasgow to save city jobcentres, the same Department refused to publish equality impact assessments on those closures.

[Neil Gray]

Absolutely. The Department does not have a very good record in this regard.

If the reports were as glowing about universal credit as Ministers have been—indeed, just now—surely Ministers would have released them publicly. Perhaps we will find that, actually, the UK Government know just how bad UC is in its current stripped-back and cut-to-ribbons form. Perhaps the reports will confirm what all the expert charities and MPs from all corners of this House have been saying. Perhaps they will confirm the need for the UK Government to finally invest in universal credit and properly fix it.

The SNP is not opposed to the idea of universal credit—we have said that for a number of years. We gave universal credit a cautious welcome when it was first mooted: a welcome because the idea of simplifying the social security system was good, and cautious because it is a Tory Government in charge of social reform.

The “cautious” element has proven to be canny. The universal credit we see before us now is unrecognisable from that first presented in the early days of the coalition Government. Work allowances have been decimated, housing benefit stripped and child tax credits cut and given a disgusting two-child limit. The rape clause is surely the ultimate low of any social reform in these isles since the poll tax. The resulting campaign by my hon. Friend the Member for Glasgow Central (Alison Thewliss) deservedly saw her named as the best Scot at Westminster at the recent Herald politician of the year awards. Unison and some Labour MPs are now looking to pick up that campaign, in support of the work my hon. Friend has been leading for 18 months, and that is welcome.

All these cuts to aspects of universal credit have been compounded by the welfare cap and, of course, the benefits freeze. From expert charity after expert charity and think-tank after think-tank, every time we see a public report on universal credit, it is damning. Even now, the Government accept that universal credit is failing in its current form. The Chancellor accepted that when he made his Budget announcements on minor changes to universal credit—minor but welcome first steps to fix it.

The Government have taken pelters on this for months. The SNP Scottish Government, SNP MPs, Labour MPs and even Tory MPs have been calling for a pause and fix—and it is the “fix” part that is so important. Sadly, the well-trailed intervention from the Chancellor does not go far enough or fast enough. It does not address the main issues with universal credit, which are not just about payment delays but payment cuts. Universal credit was vaunted as the benefit to make work pay, and it could have gone some way towards doing that. However, work allowances—the money recipients can keep as they return to work—have been cut to ribbons. Coupled with this decade being the worst for 210 years in terms of wage growth, we clearly see that the UK Government’s narrative is a faint hope rather than any policy-driven ambition.

Universal credit is about making recipients pay—pay for the economic failure of this Government and pay for the failure of austerity. Making work pay is important. The stagnation of wages was cited by former Social Mobility Commission chair Alan Milburn as he resigned from it. He also said that the UK Government have been so preoccupied with Brexit that they do

“not seem to have the necessary bandwidth to ensure the rhetoric of healing social division is matched with the reality”.

Recipients of universal credit are being let down by this Government as they seek expert advice and support. Citizens Advice Scotland is concerned about the removal of implicit consent for it to act on clients behalf on UC.

--- Later in debate ---

[Chris Stephens]

I asked a number of my hon. Friends before I rose to speak whether the hon. Gentleman seemed to suggest some sort of corporal punishment, and I have to say that they thought that he did.

I want to talk about the Information Commissioner, because what has happened is quite strange. The DWP appealed to the Information Commissioner over the publication of a 2011 report and then went to the first-tier tribunal, but the appeal was not upheld. Having been told that it had to publish that report, why is the Department now blocking further such reports—from May 2012, February 2013, June 2013, March 2014 and March 2015? I hope that the Minister will explain why the Department, having previously lost decisions at tribunal and been forced to respond to freedom of information requests, is choosing to appeal now.

The report from the Information Commissioner is particularly devastating for the Government. It even quotes a National Audit Office report, saying that it stated that a project assessment review report from February 2013

“raised serious concerns about the UCP which lead ‘to a reset of the programme between February and May 2013.’”

I think the Work and Pensions Committee, of which I am a member, has the right to review these reports, and also to look quite specifically at what recommendations have been brought forward and which of them the Department has not acted on. Could the issues covered include telephone calls and telephone charges—something I have been campaigning about since I came to this place two and a half years ago? Has a previous report suggested that calls to the Department for Work and Pensions should be free? Have recommendations been made, for example, regarding the difficulty faced by those who have to rely on a text relay operator or to use Minicom services—another issue I have raised recently? The Select Committee heard rather disturbing evidence of people having to use the text relay operator service who waited 45 to 50 minutes to contact someone, but found that they were hung up on. That is something the Department should urgently address, and the same applies to Minicom services. Did these project assessment reviews look at the closure of jobcentres? We have seen the Department’s proposals for the closure of hundreds of jobcentres across the UK.

[Stewart Malcolm McDonald]

While I share my hon. Friend’s outrage, he surely cannot be surprised. When it came to the closure of half of Glasgow’s jobcentres, not a single equality impact assessment was published, despite calls for the Department to do so.

[Chris Stephens]

I agree entirely. There is a significant problem of equality impact assessments not being published, not only by the Department for Work and Pensions but across the board. Last year, I tabled parliamentary questions to each and every UK Government Department and found that not one equality impact assessment had been carried out under their change and reform programmes.

Universal credit potentially affects 11 million UK citizens. That is why I look forward to the Select Committee receiving these reports and checking whether the Government acted on the recommendations that we had provided to them. I agree with my hon. Friend the Member for Airdrie and Shotts (Neil Gray) that the reports should not just be going to the Select Committee, because the general public have a right to review them to find out whether the Government have been acting on their recommendations.

There has been a lot of heat in the debate on universal credit. We have heard some suggestions that food banks are a good thing, but food banks are not part of the social security system of this country. In 2010, 61,400 food parcels were delivered to citizens across the UK. The figure for this year, so far, is 1,182,594. If there can be any suggestion at all that austerity is working, it certainly does not seem to be working for the poorest and most vulnerable in our society.

Jobcentres and the DWP Estate

Stewart Malcolm McDonald Excerpts

Thursday 20th July 2017 Westminster Hall

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

God must be smiling on us given that you, Mr Evans, are in the Chair for another debate on Glasgow jobcentres. Just before the House rose at Christmas time, I think we had the last Westminster Hall debate then as well. I can see a pattern forming, but I am sure you are not at the centre of it.

I want to pick up on what my hon. Friend the Member for Glasgow South West (Chris Stephens) said, and I congratulate him most sincerely on securing the debate. I will begin with the Castlemilk jobcentre, which the Minister wished to close. I am very thankful that he has now removed that jobcentre from his list of closures. When anyone picks a fight with Castlemilk, Castlemilk fights back, and it has a tendency to win. Let that be a lesson to the Government for future battles. That did not happen by accident; it happened because a community was united in fighting off a vicious attack on it. People came together from every part of the G45 postcode to fight the cut, and in the end they won.

I pay particular tribute to one constituent. Many people were involved, but they will forgive me for singling out one—my constituent Jean Devlin, who was like a terrier. When I was down here in Westminster, picking fights on their behalf, she was running off photocopies of petitions and standing outside the jobcentre, catching every passing person and every person going in and out, along with various other people, so I pay tribute to the role that she has played in the campaign.

However, I am left with some regret, because the Minister still wishes to close the Langside jobcentre. As my hon. Friend the Member for Glasgow South West mentioned, it is not just near a college, but across the road from it. You could probably throw a golf ball and hit the college if you were to stand at the door—not that I would ever suggest that you would do such a thing, Mr Evans. The jobcentre serves the second most densely populated council ward in Scotland. There is a clear need for a jobcentre in a place such as Langside.

The third jobcentre, which was supposed to absorb all the closures, is the Newlands jobcentre. I still do not understand why it is called the Newlands jobcentre—it is actually in Pollokshaws, which is further away again. That jobcentre was supposed to absorb all the cuts that the Government were going to make elsewhere. I will have a particular focus on how they plan for that to happen.

I wish to press the Minister on one thing. I will be charitable—he knows I am a charitable man—and say that perhaps he could not answer the question that I asked him yesterday because of time constraints. I suspect that that will not be an issue this afternoon. He intends to close a multitude of jobcentres across the city of Glasgow. That slack has to be picked up by somebody, because anybody who has been to Glasgow knows that it will be very difficult for the remaining jobcentres to pick up the slack. I think I am still right in saying that to this day, no Minister has even bothered to visit one jobcentre in Glasgow that the Government wish to close. If the remaining jobcentres cannot pick up the slack, who will?

I have had discussions with Susan Aitken, who is the new Scottish National party leader of Glasgow City Council and a councillor for Langside, the ward that hosts the jobcentre that the Minister still wishes to close. The council is extremely concerned. I do not say that to be party political: councillors across the chamber in Glasgow are concerned that the work will be left to the Prince’s Trust, the Scottish Association for Mental Health, Jobs & Business Glasgow and various other council and third sector organisations. Where will the money come from? I want to know about the discussions that the Minister has had, or will be having between now and when the House comes back after the summer recess, with the leader of Glasgow City Council, Jobs & Business Glasgow, SAMH and the Prince’s Trust in Glasgow, to find out what support he can give them in transition and in money, because supporting people, particularly vulnerable people, into work costs money, and it is money that should be well spent.

[Martin Whitfield (East Lothian) (Lab)]

This is a very important debate. Does the hon. Gentleman agree that a substantial proportion of the people who work in these centres have alternative working patterns to facilitate childcare and other things? In this cry for objective evidence for the closures, I wonder whether the Minister can disclose whether that was addressed. I am talking about how the individual members of staff with alternative working patterns will be affected by the closures.

[Stewart Malcolm McDonald]

The hon. Gentleman makes an extremely important point, which has been adumbrated by other colleagues, particularly my hon. Friend the Member for Glasgow South West and the former Member for Rutherglen and Hamilton West, Margaret Ferrier, who was also like a terrier in this campaign. We rightly pay tribute to the work that she did to save jobcentres in her constituency.

This has been the most cack-handed project I have seen since I became a Member of the House. Given all that has happened, and given all that you and I have observed, Mr Evans, that is quite a statement to make. The information was leaked to the press. Members of Parliament were finding out through social media. We had to drag the Government kicking and screaming to have a consultation. They say that they have met their legal obligations under the Equality Act 2010, but they have still never bothered to publish an equality impact assessment, and I plead with the Minister to do so.

[Marsha De Cordova (Battersea) (Lab)]

On the lack of an equality impact assessment, more than a quarter of the jobcentres that are set to close are in London, and we know that a significant number of black and Asian and disabled people will potentially be disproportionately impacted by the choice to close jobcentres, so can the Minister please confirm when a full equality impact assessment will be carried out? Is the lack of one due to the fact that, as we know, the closures will have a disproportionate impact on those protected groups?

[Stewart Malcolm McDonald]

The hon. Lady makes an extremely important point. While the scale in London will obviously be bigger, we face the exact same issues in Glasgow in terms of who will be disproportionately affected by the cuts. I plead with the Minister to publish the equality impact assessment, because I would hate to see the Government taken to court over it, and frankly that is where things are headed.

The Minister can pull this back. He needs to engage constructively with Glasgow City Council—I am sure colleagues will ask for similar engagement in their local authority areas. He needs to start showing people that there is a proper plan to mitigate the impact of the closures, particularly on ethnic minority people, as the hon. Member for Battersea (Marsha De Cordova) said, on people for whom English is not their first language and on those who have childcare and other caring responsibilities, as the new hon. Member for East Lothian (Martin Whitfield) said. I give the Minister the opportunity to show us that he is up for serious dialogue, because since December last year it has certainly not looked like it.

--- Later in debate ---

[Stewart Malcolm McDonald]

When Members representing Glasgow constituencies during the last Parliament visited senior DWP officials at the jobcentre in Laurieston, I jokingly asked, “Did you use Google Maps to work this out?”, to which they said, “Yes.” Does the hon. Gentleman share my dismay that they based their decision on Google Maps?

[Mr Sweeney]

I think it is highly likely that they did. It would be utterly bizarre for anyone with any knowledge of Glasgow geography to conclude that it is a practical proposition for people who live in Maryhill catchment to attend services in Springburn. The bus system in Glasgow radiates from the centre; capacity to move across the north of the city is highly limited. The nature of the public transport system in Glasgow is another issue.

--- Later in debate ---

[Bill Grant (Ayr, Carrick and Cumnock) (Con)]

It is a pleasure to serve under your chairmanship, Mr Evans. I feel enticed to say a few words, because other hon. Members have painted a rather gloomy picture of certain elements of Glasgow. I am an Ayrshire chappie and I do not know Glasgow that well. In Ayrshire, there are some disappointing aspects of the modernisation of the DWP estate and some things that I am not entirely happy with. However, some elements of the rather gloomy and dull picture that has been painted lie with the nationalist Scottish Government and with the poverty and inequalities that they should be addressing. [Interruption.] I am sure they do lie there—I am sure they are devolved issues, as SNP Members would be quick to tell us.

There is pain along with the change. Any change brings pain, but this is a modernisation of the estate.

[Stewart Malcolm McDonald]

The hon. Gentleman talks about modernisation—I cannot believe what I am hearing. This is a closure. We were never asked about modernisation, collocation or anything else—that has all come from us. The Government are proposing closures, nothing else.

[Bill Grant]

I beg to differ. We see the same thing in different ways. It is modernisation. Things change; we cannot stand still. There will be pain—there is always pain when there is change. I am absolutely certain of that, and I concede to some of the concerns the hon. Gentleman raised, but I am sure that the Minister will bring something forward.

There have been changes in the way people do business. Footfall has probably reduced to some extent because of online facilities, modernisation and the way we conduct business through social media and the internet. Things change, and they do not always bring pleasure. I am sure there will be pain. There is pain in Ayrshire—we are losing an office there—so I am not immune to it either.

As for transport, I sat on the Strathclyde partnership for transport for many years. The transport system in Glasgow is quite good, including the underground with its inner and outer circle, and the buses. I concede to the expertise of Glasgow Members—they live there and I do not—but I have always found the transport system there to be very good.

--- Later in debate ---

[Bill Grant]

My point about modernisation was to do with the estate, and I said that there would be pain. To me, the estate means the physical structure of the buildings—the floors, the roof, the ceilings and so on. I did concede that there would be pain, and I accept what the hon. Gentleman says, but we cannot stand still. No one can, no matter what sphere of business they are in or what service they provide.

Yes, there will be pain. I do not gloat or take any pleasure in the idea of somebody having to catch two buses and then get the train or the underground. There are challenges. If people are not at work, I am sure they will have considerable time to make the journey to the jobcentre and back, but there may be people who are incapacitated who find difficulties. I accept that that is an extreme challenge.

[Stewart Malcolm McDonald]

Is the hon. Gentleman in favour of the closures or against them? I am unclear.

[Bill Grant]

I am not going to answer that directly.

[Stewart Malcolm McDonald]

Of course not!

[Bill Grant]

Of course not—I am being honest. I am in favour of modernisation, not standing still, and I am in favour of being progressive. There is a very good phrase used in the Scottish Parliament: “This is a progressive issue.” We are progressing with the DWP estate. I believe that that is happening throughout the United Kingdom—it is not confined to Glasgow—but there will be pain.

Jobcentre Plus: Closures

Stewart Malcolm McDonald Excerpts

Thursday 6th July 2017 Commons Chamber

[Mr Gauke]

The intention is to keep redundancies to a minimum but, as I made clear in my earlier remarks, the number of frontline staff in jobcentres in every nation and region of the country will be increasing, not reducing, over the course of the process.

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

Knowing me as you do, Mr Speaker, you will know that I have no ambition to be churlish on this matter, so I will say to the Secretary of State that I am grateful to see that Castlemilk jobcentre has been removed from his proposed closure plan. However, there is more than a hint of disappointment that Langside jobcentre remains on the list, as it serves the second most densely populated council population in Scotland, and there is a clear need for it to be there. Let me ask a very specific question: is there an equality impact assessment, and will he publish it?

[Mr Gauke]

First, let me express my gratitude for the absence of churlishness from the hon. Gentleman, who sets an example to us all. On the equality impact assessment, the Government have fulfilled their statutory duties, as they always do.

Backbench Business

Stewart Malcolm McDonald Excerpts

Thursday 16th March 2017 Westminster Hall

[Stewart Malcolm McDonald (Glasgow South) (SNP)]

It is always a pleasure to see you in the Chair, Mr Walker. I congratulate and thank my constituency neighbour and hon. Friend the Member for Glasgow South West (Chris Stephens) for securing this debate. After many—possibly more than 100—written questions, urgent questions, debates in Westminster Hall and points of order that are not really points of order, I salute his indefatigability in pursuing this issue.

I also thank the PCS Scotland union for the excellent job that it has done assisting Members of Parliament throughout the country, and particularly in Glasgow, where we heard the rather unwelcome news just before Christmas that the Government intend to reduce the jobcentre estate by half, from 16 jobcentres to eight, two of which—the Castlemilk and Langside jobcentres—are in my constituency.

I hate to say it, but having spoken in the two previous debates, met the Minister along with colleagues and taken part in the urgent questions, there is not much new for me to say. However, as you will know, Mr Walker, the Speaker reminds us that repetition is not a vice in this House, so I will repeat some of it. The Castlemilk jobcentre serves a community that was once more populous than the city of Perth and has some of the most deprived neighbourhoods anywhere in the United Kingdom. It sits in the Braes shopping centre in the centre of Castlemilk, and it is, I think, the only serious anchor tenant there. If the jobcentre goes, it will create big problems.

However, that should not be the only reason for it to stay. The other reason is that closure will have an impact on those who use the jobcentre. I hate to say it, but to return to the point made earlier by the hon. Member for Sheffield, Heeley (Louise Haigh), this plan has been designed by Google Maps. Like the hon. Member for Barrow and Furness (John Woodcock), I do not want to mention civil servants on the public record, but when we met senior civil servants from the Department for Work and Pensions in Glasgow before Christmas, I jokingly asked if they had worked it out using Google Maps, expecting the answer to be, “Don’t be so ridiculous, Mr McDonald; we would never do such a thing.” However, the response I got was, “Yes, we’ve used Google Maps,” which has bus services that no longer exist and does not take into account travel times as far as traffic goes.

Langside jobcentre serves the second most densely populated council ward anywhere in Scotland, and it serves a population of people who live in private lets and who often have quite precarious working conditions, in temporary jobs, on zero-hours contracts and with relatively low pay, and whose employment is in many cases anything but secure.

I would ask the Minister why, despite several genuine and friendly invitations, he has not taken any time at all to visit any of the jobcentres in Glasgow that he wishes to close. I do not know what he thinks will happen to him if he comes, but I can assure him that either I or one of my hon. Friends from the city of Glasgow will look after him. He will be okay. Even at this late stage, I implore him to visit a jobcentre in Glasgow to hear what the staff and the users have to say.

[Stephen Timms]

Will any of the hon. Gentleman’s constituents face what a number of my constituents in East Ham in London will face once our local jobcentre closes, which is a doubling of their public transport fares in order to get to the replacement jobcentre?

[Stewart Malcolm McDonald]

Absolutely. With the Castlemilk jobcentre, all the people who use it will effectively have to use what the Department calls the Newlands jobcentre—it is called that, but it is actually in Pollokshaws, which is even further away than Newlands. All the people from Castlemilk who have to use that jobcentre will have an 8-mile round trip to get there and back. At the minute, no matter where someone is in Castlemilk, they can walk to the jobcentre in, at the most, maybe seven minutes, and that is for a perfectly able-bodied person.

I do not see the need to put those kinds of barriers in people’s way for trying to access a service that has been in their community for a long, long time. The Department seems to think that people can get from Castlemilk to the jobcentre in Pollokshaws in under 30 minutes—I think that is what it has said. I say, “Well, good luck with that,” because, having gone around the constituency countless times over the years I have lived in Glasgow, which is my entire adult life, I certainly have never been able to make that journey in just over 20 minutes.

However, I will come to my final point, which is on the consultation. We had to drag the Government to publish their consultation on the Glasgow jobcentres online; they had no intention of doing that. [Interruption.] The Minister can shake his head or gesticulate in any way he wants, but they had no intention of putting that on the Department for Work and Pensions website. It was welcome that they did, and it was also welcome that they extended the consultation for around two weeks. I am not sure what the Minister is so flabbergasted by, but I look forward to hearing about it none the less.

It was quite remiss of the Government not to take the time to write to every single person who would have been affected by these closures. When someone goes to the jobcentre to register, there is not a bit of information that the staff do not get from them, so the Government could have made it easy for those for whom this closure would be a big issue to take part in the consultation. Rather than just having fliers and putting up a couple of posters in jobcentres, the Government could have sent a consultation response form directly to their houses, or by email, rather than relying on Members of Parliament or members of the public—I had several people willing to do this, even though they were not exactly happy about it—standing outside jobcentres and informing people that they were going to close, which was the first time they had heard about it. In my view, it was quite wrong of Ministers not to inform MPs about this matter and for us to have to read about it in the press, but that is nothing in comparison with members of the public who use the jobcentres finding out from a stranger in the street campaigning outside a jobcentre.

The Government have handled the consultation poorly; however, I would like to hear what the responses to the consultation contain. I would also like to hear how many responses there have been and to know when the announcement on closures will be made. My understanding is that we can expect an announcement towards the end of March—that is, around about the time that article 50 is in full-blown scale, so it will perhaps be a good time to bury bad news.

Nevertheless, I ask the Minister this quite sincerely: can he commit to making an oral statement on the Floor of the House and to not sneaking this news out in a written statement, a press release, or in some fashion that avoids proper parliamentary scrutiny? If he gives me nothing else today—U-turns are quite fashionable this week, but I am not sure he will do another—I ask him to commit at the very least to making a full oral statement on the Floor of the House, so that Members can scrutinise the decision further.

[Mr Charles Walker (in the Chair)]

I am going to call the Minister no later than 4.18 pm. If the Opposition Front Benchers want me to call him earlier than that—he has got lots of notes—that is entirely up to them.

--- Later in debate ---

[Damian Hinds]

I recognise, of course, the difficult position that staff in Barrow are in and I join the hon. Gentleman in the tribute that he paid to the immensely valuable work that they do. I fully recognise, as he does, the accumulated experience that that group of dedicated staff has. One-to-one conversations will be going on in Barrow and, indeed, in all other locations where there are affected staff. There will be some limited opportunities for staff in Barrow jobcentre, but I am not suggesting that that covers everybody.

The industrial injuries work rightly raised by the hon. Gentleman is moving to Barnsley, which is an existing centre with experience and expertise. Overall for that work, reducing volume demand is projected over the next five years, and we do not expect an impact on service to the customer.

The Department has already made a commitment to support anyone who chooses to relocate in the event of a site closure. That would include the payment of additional travel expenses for up to three years. However, the fact remains that the Department has significantly more capacity across its network than is needed to serve the needs of our customers, even allowing, of course, for a sensible margin. It is imperative that we strive towards more modern and dynamic delivery methods.

Although there is no statutory requirement for consultation on the estate changes to jobcentres, we are conducting consultation on all proposed closures of jobcentres that fall outside what are known as the ministerial criteria. It is not unreasonable to expect claimants to travel to an office that is within 3 miles, or 20 minutes by public transport, of their existing jobcentre. Where a proposed move is outside those criteria, we have chosen to consult publicly both stakeholders and claimants to ensure that the full implications of the closure are considered before we make a final decision. To enhance the profile of such consultations, we have written to local stakeholders and have distributed leaflets and put up posters at affected sites. We have undertaken public consultation where we think the proposals may have a significant effect on claimants. The objective is to ensure that the effects of our proposals are fully considered before any final decisions are made, and I welcome the engagement and responses that we have had from local stakeholders.

We have had a total of 290 responses from across the three sites in Glasgow. Those include responses from claimants, Members of Parliament, including some present here, interested third-party organisations and the wider public. Alongside taking into account the views of a range of stakeholders via consultation, I have met a number of fellow Members of Parliament to discuss how proposed changes to the estate will impact at local level. I will be considering the feedback to all the public consultations and I reiterate to hon. Members that these are genuinely proposals at this stage. When we make final decisions on the design of our estate, we will do so with all the feedback that we have had in mind. That may include considering additional options for outreach or indeed something wider—nothing is off the table at this stage.

[Stewart Malcolm McDonald]

Will the Minister give way?

[Damian Hinds]

To allow two minutes for the hon. Gentleman’s colleague, the hon. Member for Glasgow South West, I had better not.

When a jobcentre closes, the Department has a comprehensive set of outreach and support measures in place to support claimants in accessing the services they need. We embrace closer working with local organisations and support outreach activity at community and partner facilities, including local authorities across the country. That allows work coaches and partner organisations to support the shared needs of claimants. By working with a range of partners, including local authorities, we are able to expand the range and offer of our services.

We respond to personal circumstances. For claimants who are unable to attend a jobcentre due to their vulnerability or the complexity of the transaction required with the Department, we have robust procedures in place, including home visits and maintaining a claim by post. Travel expenses are refundable under certain circumstances, including where claimants are required to attend a jobcentre more frequently than fortnightly. Claimants can also choose to attend an alternative jobcentre to the one allocated to them if the jobcentre they have been allocated is not the closest or least costly for them.

I touched briefly on Lewisham. On Sheffield, there has been a consultation. The proposal is that Sheffield would better utilise space at Cavendish Court, which is currently only 45% utilised. Eastern Avenue is 74% utilised, but the move would not work in reverse because of the different configurations and sizes of the buildings, and Cavendish Court and Bailey Court are respectively 4.4 miles and 4.7 miles away.

The Scottish National party spokesman, the hon. Member for West Dunbartonshire (Martin Docherty-Hughes), spoke about partnership and outreach. I entirely agree about the need for partnership and for continuing to enhance it; the West Dunbartonshire employability hub is a particularly good example of that. As I mentioned, we are always keen to do more and to discover such opportunities, and that includes close working with Skills Development Scotland and others.

The proposed changes are the result of careful analysis and planning. While I appreciate hon. Members’ concerns about the proposed closures, and again thank the hon. Member for Glasgow South West for securing this debate, the rationale for the proposals is clear. We are working towards a more modern, dynamic estate. This will ensure that we continue to have sufficient flexible capacity to deliver the best services we can to our customers. It is important to stress again that all the specific changes to the estate that have been raised in this debate are still only a set of proposals, and we are continuing the consultation process with our staff to assess how each might be affected. I want to reiterate that in the event that co-location or closures are required, we expect that to have no impact on the excellent services we continue to provide to customers across the country.