Scunthorpe Station Ticket Office

Martin Vickers Excerpts

Thursday 20th July 2023 Commons Chamber

[Holly Mumby-Croft]

My hon. Friend is spot on in his observation. I am also concerned about the impact that the closures could have on disabled people, and that issue has been raised with me by disabled members of my community in Scunthorpe.

According to the UK consumer digital index from Lloyds bank, people with a disability are 35% less likely to have digital skills for life, meaning that in the absence of a ticket office they may be left at a disadvantage. It is just not acceptable that we would make it harder for disabled people to travel around the country.

On top of the difficulty in accessing tickets, the reduction in staffing time is of huge concern. In relation to disabled members of the community and passengers who need extra help, customers with hearing impairments, for example, may find it difficult to obtain information if staffing hours are reduced, particularly if they rely on lip reading. The screens that have the information up for the trains do not always work.

[Martin Vickers (Cleethorpes) (Con)]

I can give my hon. Friend a practical example. I used Scunthorpe station last Thursday after attending an event just outside the town. The ticket office was closed. I checked train times before, and everything was running. I got on to the platform, the information board was not working and no train turned up at the due time. People were left scratching their heads, trying to find out the information from their phones. The information has to be readily available for all people, including blind people and the disabled, and I fully support my hon. Friend in her efforts to keep the ticket office open.

[Holly Mumby-Croft]

I thank my hon. Friend for that intervention, which we did not even set up.

Ticket machines are, of course, not infallible. They can break, and can take a while to be replaced or repaired. It will simply be more difficult for some passengers to get the best deal possible without having a person there to speak to. I am also concerned about having waiting rooms open without staff supervision, which may make them a magnet for antisocial behaviour—something that we work really hard in Scunthorpe to tackle. We do not want to invite that.

I am not alone in making these objections; they are shared widely by residents in Scunthorpe. Ahead of the debate, and immediately after the proposals were announced, I reached out to my constituents on this issue. We are not backward in coming forward in Scunthorpe, and my constituents have been very clear what their views are. Of the respondents to the survey, an overwhelming 95%—these are broadly people who use the station; we have recorded that information—did not support the closure of the ticket office and the changes to staffing hours.

One of the key issues that respondents highlighted was the importance of recognising the impact that the sole use of ticket machines or online purchase would have on elderly or disabled people. Respondents pointed out that some people might not be able to use the ticket machines or purchase online without assistance, with 37% highlighting customer service. Many stated quite simply that they prefer a face-to-face service and the ability to ask for advice on the quickest routes and make other general inquiries, regardless of what time they are at the station.

--- Later in debate ---

[Huw Merriman]

My hon. Friend has made some good points today, including about the design process. I encourage hon. Members to continue to come up with the examples of where things need to work better. Ninety-nine per cent of all tickets are available from ticket machines or online, but that means that 1% are not. I am working at pace to increase that number. My hon. Friend is right about the whereabouts and location of staff; they need to be there so that passengers can buy the ticket and then access the barriers. We will follow that through, and I encourage him also to continue to come up with examples.

Some operators are proposing changes to staffed hours at stations, such as TransPennine’s proposal for Scunthorpe station, as mentioned by my hon. Friends the Members for Scunthorpe and for Hyndburn (Sara Britcliffe). TransPennine has told me that it is clear in its consultation that all currently staffed stations will remain staffed, but I take the point about the hours. I reiterate to my hon. Friend the Member for Scunthorpe the point about the consultation process and the appeals process, should an appeal need to be made.

[Martin Vickers]

rose—

[Huw Merriman]

I have stirred my hon. Friend the Member for Cleethorpes from his place.

[Martin Vickers]

If we take at face value what the train companies are saying—that this is an effort to save money—and they are moving staff out of the ticket office on to the platform, is the Minister reassured by them that there will be a saving?

[Huw Merriman]

There will of course be some members of staff who will not wish to make that journey, as their job changes to being multi-skilled and multifaceted within the station as opposed to solely working behind the ticket office. In such cases, where there are a number of ticket office staff available, perhaps one may come out and do that multifaceted role, but the other two may not wish to go on that journey. That may be an issue for them and the station. I recognise, though, that Members have highlighted the challenge of situations in which only one staff member is present and perhaps the hours are not exactly the same. I refer again to the live consultation: that should be fed back. People will be aware of the appeals process because I have just detailed it, and we will of course see what occurs at the end of the process.

I hope I am not repeating myself when I say that passengers will remain able to secure staff assistance and will continue to have access to station facilities such as waiting rooms and toilets as currently provided.

Williams-Shapps Plan for Rail

Martin Vickers Excerpts

Wednesday 14th June 2023 Westminster Hall

[Martin Vickers (Cleethorpes) (Con)]

I beg to move,

That this House has considered progress on delivering the Williams-Shapps Plan for Rail.

It is a pleasure to see you in the Chair, Ms Fovargue. Reform of our railways has long been a contentious issue. There are countless opinions on the best way to run the rail system—from 100% nationalisation to 100% privatisation, with a plethora of views in between—but one thing the House can agree on is that rail is a good thing. Passenger rail can unlock economic growth across Britain’s regions; it connects communities, and is the greenest form of public transport. There is an ambitious growth target to treble rail freight by 2050, which will deliver huge economic and environmental benefits to Britain. The rail sector is a force for good. It ought to be obvious to anyone that we need more of it, not less.

We can also agree that the status quo is not working. We have an unhappy halfway house between privatisation and nationalisation, which clearly is not working as intended. Across much of our rail network, fares are high, services are poor and passengers are unhappy.

Some elements do work well. One example is open access: on the east coast main line, a public sector operator is competing with private sector open access operators on full revenue risk, which are able to make the best offering to the customer. That has boosted competition, lowered fares, increased the quality of services and created greater innovation. Operators on the east coast main line have recovered beyond pre-pandemic levels, proving that competition, not over-centralisation, is in the customer’s best interests. If we had open access across the network, I am confident that we would be in a much stronger position.

However, open access alone is not a silver bullet that will solve all the problems. Unfortunately, as the Secretary of State for Transport illustrated in his Bradshaw address in February, Britain’s railways operate on

“a broken model…unable to adapt to customer needs and financially unsustainable.”

That is sadly true. The modelling produced during the pandemic was appropriate in a crisis, but is now stalling recovery and pleasing no one. The key to creating a successful railway is correctly diagnosing the problems that the industry currently faces, and prescribing the right solution.

Opposition Members would attribute the woes that the railway faces to the fact that it is not entirely in public ownership. However, that is simply not the case. A perfect storm of factors has converged to create the levels of turbulence that we have become used to. The pandemic disrupted long-established travel patterns, causing passenger numbers to drop as low as 4% at one time. In 2023, they have recovered to around 90% of pre-pandemic levels. However, revenue levels are at around 85% of pre-pandemic levels, with costs fixed at 100%. That is financially unsustainable and needs to be changed.

The temporary contracts introduced during the pandemic are blunting operators’ abilities to attract passengers back, with such contracts making the railway effectively quasi-nationalised, with operators’ hands tied. The Department for Transport has never been so involved in the running of the railways, not even in the British Rail days. The operator of last resort now commands four former franchises, as well as a rolling stock company. Those services are afforded significant freedoms in comparison with normal franchises, and they compete with open-access operators on full revenue risk.

Then there are the Department for Transport-contracted operators, which are on a quasi-nationalised contract with their hands tied and must look to DFT officials to get the most basic things approved. There is also an unacceptable lack of transparency around OLR funding, which ensures that organisations are not operating on a level playing field. The OLR has stated that it

“maintains constant readiness to take responsibility for other train companies…as required”,

but we must implement the reforms required to ensure that that is not necessary. The last thing we need is nationalisation by stealth.

I reiterate that we have a broken rail model with unsustainable finances and restrictive contracts. Further to that, we have industrial action on certain routes, with the public left feeling frustrated and rightly demanding improvement. What is to be done? The nationalised models are supposedly a panacea, where high-quality trains run at cost price for the greater good, never cancelled or delayed, and tying together communities that would otherwise rely on gas-guzzling cars to keep connected.

So we are told, but the reality is the opposite. Bean counters at the Treasury keep a hawkish eye on operations. Their chief concern is the revenue produced by the network. At the first sign of difficulty, revenue has flatlined at around 85% of pre-pandemic levels. Remember: they order the Department for Transport to make savings. They, in turn, have little option but to cut services, staff and customer benefits. This further reduces revenue, compounding the problem, which then spirals out of control. If hon. Members do not believe me, they need only look at a real-world example, not from some far-flung socialist country but from here in the UK. What was the result of British Rail’s reign over our railways? Huge operating deficits, lines starved of investment, and dire need of modernisation, culminating in the Beeching cuts of the 1960s. I fully accept that privatisation is not entirely perfect, but I will not take lectures from the Opposition about the fairy tale of nationalisation.

[John Penrose (Weston-super-Mare) (Con)]

The other thing everybody hated about British Rail was that it was monumentally disliked by its staff. Staff morale was at rock bottom and industrial relations were not great. It was not a worker’s paradise either, even while it was awful for customers.

[Martin Vickers]

I entirely agree.

I concede that even under the current system, the separation of cost and revenue across two departments creates perverse incentives. No business that wanted to grow would structure itself in that way. Only with major reform can we break a cycle of decline.

I hope we can agree that the solution will utilise a public-private partnership to bring train and track back together and provide strategic leadership of the railways. The Conservatives, the Labour party and the Liberal Democrats have all identified the need for a body to oversee track and train, and the rail industry has long called for a guiding mind to co-ordinate the network. That is why the Government are creating Great British Railways, which will be responsible for both track and train, as well as revenue and cost.

[Stephen Hammond (Wimbledon) (Con)]

My hon. Friend’s analysis of what the Government are creating is correct, in that it would be very good if Great British Railways were to be the guiding mind. The trouble is that it looks as though there will be centralised control of the system, driving out private sector initiative, driving out investment and underpinning the underperformance of Network Rail, to which at least 78% of the current delays on our railways are directly attributable.

[Martin Vickers]

My hon. Friend the former Minister identifies some of the downsides, although, as I mentioned earlier, there is no perfect solution. My next sentence was going to be that creating a big, monolithic public body will not solve all the problems unless there is a mix of public and private working together. The private sector has more than doubled passenger numbers in the past two decades, has increased services by more than a third since 1997, and has increased jobs by 27% since 2011. The private sector must have a role.

I recognise that the private sector has not got it all right. There are significant concerns today around particular services linked to industrial action and rest-day working agreements. I was a keen advocate for TransPennine Express to lose its franchise and for the service to be taken under the wing of the OLR until a new private operator could be found. But colleagues across the House must look to pragmatic solutions to fix the railways, with the private and public sector working together. We need to create a market in which the private sector can deliver for customers. We need to let customer-facing operators act in the interests of the customer, not constantly seek permission from the centre. That is not an ideological argument, but one based on reality: command and control from the centre is not helping the sector to bounce back after the pandemic. If we get the balance right, a public-private partnership will enable operators to deliver for customers.

As chair of the all-party parliamentary group for rail, I hear from all manner of stakeholders in the rail sector, including operators, trade associations, those involved in the supply chains, community action groups, industry journalists and, of course, passengers. It is clear that the vast majority agree that legislation is required to make the public body a legal entity and give it the powers necessary to be truly effective. In November 2019, the all-party group published a report, “Rail Reform: A Guiding Mind”, which called for a similar body. The report was presented to the then Rail Minister. I recognise that the next parliamentary Session will be tight, but a Bill to establish GBR would be relatively thin and ought not to be controversial. I urge the Minister to lobby within his Department to ensure that a Bill appears in the King’s Speech.

Having said that, and without wanting to give the Minister the impression that anything other than a Bill is the preferable way of underpinning the long-term success of the railways, some important reforms can be done in the meantime without legislation. The national rail contracts are one of the last vestiges of the pandemic. They were right in a crisis, but now they need to evolve to provide operators with more flexibility to use their commercial nous and attract customers back. That would restore some financial sustainability and allow the Government to spend more on other priorities.

The independent economic expert body Oxera estimates that the Treasury is missing out on as much as £1.6 billion over two years because of restrictive contracts for operators. That reduces operators’ ability to drive the recovery of passenger numbers. Money is also being lost through the lack of ticket checks on board. Many commuters will be aware of journeys on which their tickets are checked once in a blue moon. That means they could travel for free, knowing that if they did happen to be caught, the savings they would have built up would vastly outweigh any fines they might have to pay. However, at present there is no incentive for rail operators to ensure the collection of fares.

Beyond reforms to the current National Rail contracts, we must look ahead to the end state, as envisioned by Keith Williams, and the passenger service contract, which must be flexible enough to reflect the varying rail market. The public instinctively understand that when they book a flight earlier, the ticket should be cheaper than if they were buying it closer to when they travel. That approach needs to apply to longer-distance rail journeys.

For shorter commuter journeys, we need to introduce more turn-up-and-go services with tap-in, tap-out technology and some degree of flexibility for operators to entice customers on quieter days. I was delighted that in the George Bradshaw address, the Secretary of State signalled that this anti-one-size-fits-all approach is being adopted for future contracts. As a key principle, the future passenger service contracts should be developed to reflect the geography and markets that they serve. They should incentivise operators to use all their creativity and capability to deliver the best possible outcomes for taxpayers by growing revenues and reducing costs.

The Government also need to drive forward fares reform, which the public rightly and understandably care greatly about. Why has it been 18 months since the Government announced the tender for the consolidated online retail solution to deliver radical and long-awaited fares reform? Can we get on and start the tender process? As the Minister knows, it does not need legislation. The prior information notice for CORS was published in December 2021.

The Government have announced one measure relating to fares: a single-leg pricing trial extension on LNER. That is something that should be rolled out more widely to private sector operators. The use of single-leg pricing removes the anomaly of some single tickets being almost as expensive as a return ticket. It means passengers can more easily choose when to travel in the knowledge that the fare offers value for money. For example, if someone commutes in at peak-time in the morning, but then attends an event after work and comes back off-peak, why should they pay for a peak-time return? This is a good step forward that ought to be utilised more widely.

Moving on to freight, I had the pleasure of hosting a cross-party parliamentary reception on this issue in March. Freight makes sense for the environment and the economy. The longest freight trains can ease road congestion by removing up to 129 heavy goods vehicles from the road. If the Government set an ambitious target to treble rail freight by 2050, the sector would deliver nearly £5.2 billion in economic benefits as a minimum. The freight sector would flourish by setting a supportive policy environment and also by opening the east-west freight corridor, which, as I have pointed out on numerous occasions, would be beneficial to industry and the development of the Humber freeport, and would take a significant number of HGVs off the M62.

I want to highlight the Luxembourg rail protocol, which is making progress internationally and is expected to come into force towards the end of the year. However, the UK is yet to ratify it. There has been extensive engagement with the DFT and the Great British Railways transition team, with the DFT including it as part of a consultation last year. Will the Minister confirm today the Government’s position on the protocol? Is he still supportive in principle, and when will the Department issue a response to the consultation? Is there a particular legislative vehicle envisaged to see it implemented? Those involved in the protocol from the UK perspective would appreciate clarification.

The rail model is broken, and both legislative and non-legislative reform is crucial. Misdiagnosing the problem will not make it any better; it will make it worse. Over-centralisation is not in the interests of passengers, the economy or the environment. All parties have identified the need for a public body, but it is important to get the design right and ensure that the private sector is allowed to do what it does best with the package of reform I have outlined today. Along with much-needed changes to ticketing and fares, the Government can deliver rapid and much-needed improvements for passengers, trade customers and the taxpayer.

I know the Minister would be disappointed if I did not raise a couple of local issues, which I have spoken to him about on many occasions. One such issue is the return of the direct train service from Cleethorpes to London King’s Cross. Perhaps he could update us on that. Another issue, which I have not raised with him previously, but perhaps he could look into for me, is that for the past 30 years there has been a Saturday-only train from Sheffield via Gainsborough and Brigg to Cleethorpes, with three trains each way. A few weeks ago, Northern announced that it would make that a daily service, which on the face of it is welcome, but it appears to be more for the convenience of the operator than the passengers, because the one train to Cleethorpes arrives at 11.14 am and the return train is at 1.20 pm. An hour and a half in Cleethorpes is simply not good enough; people need at least a week there to enjoy all the facilities. More seriously, one train arriving mid-morning with a return train at, say, 6 pm would be sensible, but allowing people 90 minutes in Cleethorpes or Grimsby is not ideal if they want to do some shopping.

[Yvonne Fovargue (in the Chair)]

I will move to the wind-ups at 5.9 pm.

--- Later in debate ---

[Martin Vickers]

I think it is fair to say that it has been a lively debate, with contributions from many colleagues. That shows how rail issues always arouse the passions of hon. Members. In contributing, they highlight the interests of their constituents. It has been a helpful debate. I thank the Minister for his response, which I think continues the debate. I hope that as we move forward, the guiding mind, which of course is the Minister, will produce some results.

Question put and agreed to.

Resolved,

That this House has considered progress on delivering the Williams-Shapps Plan for Rail.

Oral Answers to Questions

Martin Vickers Excerpts

Thursday 8th June 2023 Commons Chamber

[Huw Merriman]

I do not agree at all. The Secretary of State was quite clear in his Bradshaw talk that Great British Railways would be put forward. It is being put forward, and that Bradshaw address was endorsed by the Treasury and all parts of Government. We are absolutely committed. Later today I will have a discussion with all the team involved in rail reform, as I do on a weekly basis, as we look to transition this project from the Department to Great British Railways. Legislation delivers certain parts of it, but it does not deliver the project. We are delivering the project, and we will look to deliver the legislation when time allows it.

[Martin Vickers (Cleethorpes) (Con)]

I am sure the Chancellor of the Exchequer would be delighted if rail companies, some of which take a rather lax approach to ticket inspection, ensured that passengers had a valid ticket. I can give an example. I, along with seven other members of the High Speed Rail (Crewe – Manchester) Bill Select Committee, went to Manchester on Tuesday. We paid an extortionate amount for our tickets. On the outward journey, no one inspected the tickets, nor did we pass through any barriers. If the Chancellor had more money, he could use it to improve rail services.

Rail Services

Martin Vickers Excerpts

Thursday 11th May 2023 Commons Chamber

[Mr Harper]

The hon. Gentleman rightly speaks up for his constituents. I remember how, when we announced the levelling-up fund bid for the connection between Cardiff Central and Cardiff Bay, he welcomed that on behalf of his constituents and the city he represents. Either I or the rail Minister will be pleased to meet him to discuss what more we can do to deliver services. I am keen that we deliver improved rail services across the whole of the United Kingdom, and we will do what we can to help.

[Martin Vickers (Cleethorpes) (Con)]

I welcome my right hon. Friend’s decision. To have renewed the franchise would have been to reward failure. Over the last 18 months, the TransPennine service between Cleethorpes and Manchester could be said on a good day to be unreliable and, on a bad day, totally appalling. I very much agree with him that now is the time for the unions to step forward. Let us get round the table and reach agreement on rest-day working so that my constituents can have a proper hourly service between Cleethorpes and Manchester, which is what TransPennine should have been providing for the last 18 months.

[Mr Harper]

I thank my hon. Friend for that comment. Again, he is a colleague who has been raising these issues on a regular basis. It is important to recognise that this is an opportunity for people to respond accordingly. He referred to the opportunity for the unions to agree a new rest-day working contract. What is disappointing is the cynical way in which they behaved. ASLEF agreed that rest-day working contract and then immediately said it would take action short of a strike and withdrew any co-operation at all. I hope that they will respond to the decision in the right way. It is an opportunity to reset those relationships and do what we are all supposed to do, which is to deliver a better railway for the passengers who use it. I hope that they take that opportunity. If they do, they will find a willing partner in me.

Rail Services

Martin Vickers Excerpts

Monday 20th March 2023 Commons Chamber

[Mr Harper]

The hon. Lady is right about TPE; I made it clear in my statement that its current performance is unacceptable. The rail Minister and I met its senior leadership and made it clear that the current performance was unacceptable. As I said at this Dispatch Box, if there is not considerable improvement, all options are on the table.

[Martin Vickers (Cleethorpes) (Con)]

Staying with TPE, the Secretary of State will know that I have raised this issue on more occasions than I would wish to do so. The service out of Cleethorpes is supposed to be hourly through to Doncaster, Sheffield and Manchester, but today there was a six-hour gap between 8.20 and 14.20, and 10 days ago there was an eight-hour gap between trains. This is having a terrible effect on business and leisure facilities, and tourism to Cleethorpes, and it has been going on for 16 months, so it is not something new. When he comes to make a decision on TPE, will he please take an extremely robust position?

[Mr Harper]

I know that my hon. Friend has had a particularly difficult time on the route that serves his constituents. I was clear at the Dispatch Box that TPE’s service is not acceptable, to put it mildly, and it needs to improve. The one thing I would say is that it is overly dependent on rest-day working. When I met northern Mayors, who made this point to me clearly, I ensured that a refreshed, more generous offer on rest-day working was made to ASLEF, but again, it did not even put it to its members. That offer would have made a significant difference in the performance delivered to his constituents. I ask ASLEF to look again at the offer that has been made on rest-day working and take it up, so that we can do the most important thing: deliver improved services to passengers, rather than continue an unnecessary dispute.

Future of Rail Services

Martin Vickers Excerpts

Tuesday 20th December 2022 Westminster Hall

[Stephen Hammond]

Interestingly enough, in my first life in this place I was the Opposition spokesperson on railways for four years, and for two years I was the Minister for rail, so I know all about Okehampton station and what it might bring forward. That refers back to the point I made a moment ago that, with clear prioritisation of investment and the right incentives to operators, there is absolutely no reason why regional and local investment should not be seen to be just as important as national investment. Indeed, the point I made at the beginning, about rail being the key to regeneration and economic growth in a number of communities, underlines the point that the hon. Gentleman was making

.

[Martin Vickers (Cleethorpes) (Con)]

I wish to make that very point about economic growth and investment in an area. As the Minister knows, I have been campaigning for the restoration of the three trains between Cleethorpes and King’s Cross for many years and they now appear in the London and North Eastern Railway draft timetable for next May. When the Minister sums up, will he comment on whether those services are likely to happen? As my hon. Friend said, economic growth and investment are crucial to the regeneration and levelling up of many of our more deprived areas.

[Stephen Hammond]

It is 20 December, but already many hon. Members wish my hon. Friend the Minister to become Father Christmas in his summing up. As it is Christmas, and given he is a great friend of mine and an acknowledged expert in this field, may I offer him a few Christmas cracker thoughts about how I would like to see him use this opportune moment by accepting the best from the Williams-Shapps plans but also looking at what could be done to make our rail system even better?

A moment ago I referred to “the staggeringly obese controller”. One of the first things that could happen is that the Fat Controller could go on a new year diet. Everybody agrees that a guiding mind is needed for this industry. It would be right for Great British Railways to be turned into that guiding mind, with the clear objectives of setting timetables in conjunction with the infrastructure provider and operating companies, and being the body to set safety standards, let current contracts, see an evolution of the system and potentially oversee slot auctions.

If that is what Great British Railways is to become, then it is implicit that the infrastructure operator and maintainer should be separate from the guiding mind. If both functions were under that one body, it would make that body partial to the interests of network engineers rather more than to ensuring the satisfaction of passengers, freight operators and ticket operators. It does not matter what that separate entity is called—we could call it national rail, network rail or whatever we like—but I suggest to the Minister that setting Great British Railways up as the guiding mind and distinctly separating the role of infrastructure operator would be an excellent way forward.

E-scooters: Antisocial Use

Martin Vickers Excerpts

Thursday 8th December 2022 Commons Chamber

[The Minister of State, Department for Transport (Jesse Norman)]

I thank the hon. Member for Newport East (Jessica Morden) for her speech, and for the resolute campaigning and interrogation that she has devoted to this issue for a considerable time. As she and the House will know, this country’s transport system is intrinsically a highly complex and evolving network. There is a constant stream of new vehicles and other technological transport innovations, and dealing with them is one of the continuing challenges for any Government, including this one. It is, however, clear—as the hon. Lady said—that the Government have a responsibility to ensure the safe use of new transport technologies, especially for the most vulnerable users. If those problems are not tackled head-on, and if antisocial and unsafe use is not addressed, the economic and social opportunities that everyone recognises derive from a properly functioning transport system may be lost.

It is also essential, for reasons of public consent, to bring the public along with the policy so they understand that they are being kept safe, as well as being supported, by transport, and to reassure them as the pace and scale of these transport changes, which amount to something of a revolution in electrification and miniaturisation, accelerate. We recognise that the current lack of regulation is at odds with the increasing use of e-scooters. It is essential to ensure that the right regulation, designed to create proper accountability and responsibility, is in place. Regulation, as well as ensuring safety, should minimise burdens on the development of new innovations and new technologies wherever possible.

There was a vivid demonstration of this when the pandemic struck, because there was a clear need to mitigate the impact of reduced shared public transport capacity and to provide a convenient, clean transport option that allows for social distancing. As a result, the Department for Transport accelerated and expanded plans for four e-scooter trials in 2021, in order to go further and faster in that direction. It fast-tracked the trials, launching them in July 2020, following a public consultation with more than 2,000 responses showing strong support for running trials to gather evidence. There were 17 trials in operation by October 2020, and today there are 27.

Alongside this, the Government introduced clear rules from the start, stating in part that e-scooters must not be ridden on pavements, that e-scooters must be speed restricted to 15.5 mph, or lower where the local authority requires, and that users must have a full or provisional driving licence, and therefore that a minimum age of 16 applies. These rules are required to be communicated to users through an app before they use an e-scooter.

From the start, it was also clear that discarded rental e-scooters would be a hazard to pedestrians, particularly those with visual impairments. The Department therefore empowered local authorities to encourage the responsible parking of rental e-scooters. It is fair to say that we have very successful working between operators and cities, which has helped to reduce the nuisance and obstruction that e-scooters can cause.

Like the hon. Member for Newport East, I am grateful to organisations such as Guide Dogs UK, the Royal National Institute of Blind People and Sight Loss Councils, among others, for collaborating with operators and local authorities, and for the insights they have shared with the Department for Transport.

The Government have extended the trials until May 2024 to ensure they can continue to gather evidence on what does and does not work, which is the reason for having such a wide range of trials and such a wide range of scope for regulatory and other innovations. The evidence and learning from these trials will be published shortly.

I am mindful that technology and incentives alone cannot tackle antisocial use. There will always be some antisocial use of any mode of transport, which comes with the turf. As the hon. Lady knows, Wales chose not to participate in the trials, and so by default any e-scooter ridden on public roads in her constituency is illegal. Most micro-mobility vehicles, including e-scooters, are currently classed as motor vehicles and must meet the wide range of requirements built into the current legislation.

The hon. Lady asked about the joining up of enforcement, and my Department is in regular contact with the National Police Chiefs’ Council and the Home Office to ensure a consistent approach to tackling this issue. We continue to support the police to ensure they have the tools they need. The House will recall that a full suite of offences can apply to e-scooters relating to speeding, dangerous driving and drink and drug driving, as well as to licensing and insurance. Users have been fined up to £300, had their vehicle impounded and had up to six points put on their driving licence, so a driver who recently passed their test could lose their licence if caught riding a private e-scooter.

[Martin Vickers (Cleethorpes) (Con)]

The Minister refers to the powers that the police have. Does he have any statistics available to show how many offences have been recorded and what punishment has been handed out? It is probably fair to say that that is rather limited.

[Jesse Norman]

As my hon. Friend will be aware, the police publish statistics on crimes and offences. It is important to say that this will differ by region and by the priorities for the police forces in question. We have devolved police forces and they are not accountable directly to Government; they set their own priorities. In Wales, they may choose to set priorities that decide that any e-scooter ridden on roads there is illegal and then fine people and take appropriate enforcement action on that basis. The same will be true in other parts of the country, depending on the specifics of the police force’s own priorities. The key point is that when they reach for those enforcement mechanisms, they will find one of most established and strictest regulatory suites of enforcement rules and requirements anywhere in the world.

There is not a great deal of time left in this debate, so let me say that our current regulatory regime on micro-mobility is a symptom of the rapid evolution of the market. It is important to recognise that UK retailers also have a duty to advise their customers of the law and to ensure that those customers do not unknowingly take the law into their own hands. The hon. Lady gave the example of one particular online retailer, but this week I have written to retailers reminding them of the Driver and Vehicle Standards Agency’s continuing market surveillance work in this area, specifically in relation to the marketing that the retailers have put online, and their duties on advertising and the accurate provision of information. That, too, is an important way of assisting a crackdown on illegal and irresponsible use.

Since setting up the trials, we have had 31 million journeys on e- scooters, with the vast majority being completed safely. It is important to see these in some form of context. Nevertheless, there have sadly been four deaths in the trials, the most recent of which was the tragic death in Birmingham on Tuesday morning. I am following the detail of that case closely and will be ensuring that we learn lessons from this terrible incident. I extend my condolences and those of the Department to the family of the person involved. I am sure that the House will understand that it would be inappropriate for me to comment further while the police investigation is under way.

We have also already implemented some early learning from the trials. In February, the Government set out further guidance for the rental trials on minimum training, further encouragement of helmet use, mandating unique identification numbers and reducing illegal behaviour. Following that, the private sector trial operators have risen to the challenge and started to provide innovative solutions. They include things such as credits for ‘helmet selfies’, app-based safety quizzes or compulsory reaction tests after 10pm in an attempt to cut down on drink-riding. Outside the trials, we know that there are safety concerns surrounding the illegal use of private e-scooters on our roads too. Between July 2021 and June 2022, there were 1,437 casualties recorded in collisions on the public highway involving both rental and illegal private e-scooters, with 12 killed. That goes to the point raised by my hon. Friend the Member for Cleethorpes (Martin Vickers). We also know that it is not just e-scooter riders getting hurt; of those 1,437 casualties, 342 were other road users, and of the 12 fatalities one was a pedestrian. So the clear need for enforcement activity is evident.

Let me wind up quickly. We need to find a balance between the conflicting requirements. No one wants an unregulated free-for-all, as that would be unsafe for our communities.

Industrial Action on the Railway

Martin Vickers Excerpts

Monday 20th June 2022 Commons Chamber

[Grant Shapps]

My hon. Friend makes an interesting point.

[Martin Vickers (Cleethorpes) (Con)]

In generations past, the railway industry played a major part in developing seaside resorts such as Cleethorpes. Does my right hon. Friend agree that, were these damaging strikes to continue, all they would succeed in doing is damaging many small businesses in communities such as mine? Will he do all that he can to ensure that working people can get to work on the trains?

[Grant Shapps]

This is the great irony: the people whom the strike will hurt the most are not the white-collar workers who will sit behind their computers using Zoom and Microsoft Teams but the people trying to support tourist industries in places such as Cleethorpes—people trying to run bed and breakfasts—and people trying to get to work to do their jobs, and often they can least afford to lose a day’s work. However, they will lose not one day’s but at least three days’ work, and there will be chaos on the other days of this week. It is a disgrace, and the Opposition cannot find their way to condemning it, which is disgraceful, too.

Oral Answers to Questions

Martin Vickers Excerpts

Thursday 19th May 2022 Commons Chamber

[Andrew Stephenson]

At the spring statement, the Chancellor announced a temporary 12-month cut of 5p a litre in duty on petrol and diesel, to support motorists. The Secretary of State for Business, Energy and Industrial Strategy recently wrote to the fuel companies to ensure that that cut was being passed on. Treasury Ministers continue to keep the matter under review and Transport Ministers continue to have regular conversations with Treasury Ministers about the importance of ensuring that motoring remains affordable.

[Martin Vickers (Cleethorpes) (Con)]

The cost of rail travel could be reduced by maximising the income of the rail companies. On three of the four journeys that I took last week, there was no ticket inspection on the trains and none of the barriers were operational. Bearing in the mind the taxpayer support for the rail network, it is not only passengers who are being taken for a ride but the taxpayer. What will the Minister do to ensure that London North Eastern Railway, TransPennine and Grand Central—the guilty parties last week—maximise their income and reduce travel costs?

[Andrew Stephenson]

My hon. Friend makes a powerful point. Revenue protection is of course incredibly important for all train operating companies. Taxpayers have put more than £16 billion into our railways during the course of the pandemic, so we need to continue to ensure that all operators do everything they can to maximise their revenues. I am interested to hear more details about not only my hon. Friend’s experience but that of other Members, because the Rail Minister—my hon. Friend the Member for Aldridge-Brownhills (Wendy Morton)—and I are committed to ensuring that what my hon. Friend witnessed does not continue to happen.

--- Later in debate ---

[Wendy Morton]

It is always regrettable when we hear about disruption, because it is the passengers who really suffer from the distress and disruption caused. I just flag once again that it is this Government who have earmarked more than £16 billion of funding for passenger services since the start of the pandemic. That is equivalent to about £600 a household. This taxpayer-funded life support was the right thing to do, but it is important that we now get the right balance between what is right for passengers and what is right for the taxpayer.

[Martin Vickers (Cleethorpes) (Con)]

Heritage railways are vital to the tourist sector, but they are struggling at the moment with coal supplies. Can the Minister give an assurance that she will do all she can to ensure that these heritage railways have access to the necessary supplies?

[Wendy Morton]

There are some fantastic examples of heritage railways up and down the country. I appreciate the importance of adequate coal supplies, and we will obviously keep that under close review.

Oral Answers to Questions

Martin Vickers Excerpts

Thursday 3rd February 2022 Commons Chamber

[Robert Courts]

The Secretary of State and all members of the Government have been in constant contact with the aviation sector, and it is through that that we have been able to tailor our response. We have given £8 billion of support to the sector. The airport and ground operations support scheme is on top of that, and there is the aviation skills retention platform. The Government wholeheartedly support the aviation sector, particularly in getting it flying again.

[Martin Vickers (Cleethorpes) (Con)]

14. What recent assessment he has made of the effectiveness of ticket inspection by rail operating companies.

[The Parliamentary Under-Secretary of State for Transport (Wendy Morton)]

The Government have consulted on changes to penalty fares to ensure that deterrents against fare evasion are effective and fair. Fare evasion costs other rail passengers and taxpayers, who ultimately subsidise the journeys of those who deliberately travel by train without paying the correct fare.

[Martin Vickers]

I thank the Minister for her reply, but my experience is that ticket inspection falls very far short of 100%. As she says, the cost ultimately falls on other passengers and the taxpayer. What further steps can she take to ensure that the companies bear the burden of their inadequacies rather than the taxpayer?

[Wendy Morton]

My hon. Friend makes an important point, and he is right to take this seriously. I can assure him that the Department continues to encourage train operators to prioritise revenue protection and ensure that revenue is maximised and fraud is prevented. He is right to say that it is the responsibility of train operators to follow Government guidance in relation to this.