Crime and Policing Bill (Fifth sitting)

Jo Platt Excerpts

Committee stage
Thursday 3rd April 2025 Public Bill Committees

[Anna Sabine (Frome and East Somerset) (LD)]

I will make a slightly shorter speech. [Hon. Members: “Hear, Hear!”] I welcome the Government’s measures to protect retail workers against assault. I have seen the evidence of this challenge at first hand in my constituency. In Frome, we have an amazing small independent shop and art gallery that has been repeatedly targeted by groups of young people who are spray painting graffiti on the windows and shouting abuse at retail workers and shoppers. This is part of a wider picture of antisocial behaviour that is happening on our high streets, and that neighbourhood police are working so hard to tackle. As we said in previous discussions, we need to support neighbourhood police and resource them to do so.

Retail workers are on the frontline of the much wider antisocial behaviour we see in our towns and cities. As we know, high street businesses are critical not only to our economic success, but to the wellbeing of the places we live and work in. It is vital that they can recruit and retain staff who can come to work without fear of being threatened or assaulted. However, the Minister should consider that it is not only retail workers who are victims of assaults; bank branch workers in customer-facing roles should have the same level of protection.

At a recent constituency breakfast, I spoke with a representative from Barclays bank. He told me that there were more than 3,500 incidents of inappropriate customer behaviour against Barclays staff in 2024, with more than 90% involving verbal abuse, as well as many other incidents of smashed windows and graffiti. Bank branch staff across the UK would be grateful if the Minister could extend to them the protections being provided to retail workers.

[Jo Platt (Leigh and Atherton) (Lab/Co-op)]

It is an honour to serve under your chairship, Dr Allin-Khan. I rise to speak briefly to clauses 14 and 15. I draw the Committee’s attention to the fact that I am a Co-operative member and a Labour and Co-operative MP who has long campaigned for stronger protection for retail workers.

Retail crime is not just a statistic; it has real and lasting consequences for workers, businesses and our communities. In Leigh and Atherton I have seen at first hand the toll that it takes. This month I visited one of our anchor stores in Leigh town centre and spoke to a security guard who had been threatened with assault while simply doing his job protecting staff, stock and the business. He told me it is not just about one incident, but the daily reality of intimidation, threats and the fear that one day those threats will turn into something worse. And he is not alone.

With my office based on the high street, I see the challenges up close. Local businesses have told me they face verbal abuse, harassment and physical threats daily. Many have even stopped reporting incidents because they feel they are not being heard.

[Dr Lauren Sullivan (Gravesham) (Lab)]

Building on what my hon. Friend was just saying about the town centre, I had an incident in a village convenience store in my area. The member of staff often works on their own and they were assaulted fairly recently when over £1,000 was taken. Those workers are cornerstones in our communities and drive people to hospital if necessary. Violence is seen too often in our communities, and we need to send a strong message to those who seek to cause harm and those who need protecting.

[Jo Platt]

I absolutely agree with my hon. Friend. Threats, abuse and violence should never be accepted as part of the job. Nationally, the scale of the problem is alarming. USDAW’s latest survey found that 69% of retail workers had been verbally abused in the past year, 45% had been threatened and 17% had been assaulted. Some have been hit with trolleys and baskets, and female staff have reported appalling levels of harassment, which cannot go on. That is why clauses 14 and 15 are so important. They will provide retail workers with the legal protections they deserve and ensure that those who abuse, threaten or assault face real consequences.

Crucially, the Bill also extends the protections to volunteers, many of whom play a vital role in the Leigh and Atherton charity sector. No one who gives their time to help others should have to fear for their safety. The campaign started on the shop floor and now it has reached the Floor of Parliament. As a Co-operative member, I welcome the provisions as the result of years of determined campaigning. With this Bill we take an essential step towards making our town centres safer and showing shop workers that they are respected, protected and valued. Tackling retail crime is a vital step in rebuilding pride and belonging in all our communities.

[Joe Robertson]

It is a pleasure to serve on the Committee under your chairship, Dr Allin-Khan. There is agreement in this room about the problem that the Bill seeks to address. I commend my hon. Friend the Member for Stockton West for his excellent but all too brief speech a few moments ago. If I may, I will start by citing Matthew Barber, the police and crime commissioner for Thames Valley police. Referring to the legislation that already exists, he rightly states:

“It is an offence to assault a retail worker. In the same way that it is an offence to assault any member of the public. Indeed current legislation already allows for someone’s role as a retail worker to be considered as an aggravating factor”.

There are four areas of law whereby a retail worker who has been assaulted might currently have protection. There is assault, unlawful wounding or grievous bodily harm under the common law or the Offences against the Person Act 1861—notice how old that law is; I do not think this room has changed much since then—harassment or putting people in fear of violence under the Protection from Harassment Act 1997; affray or threatening or abusive behaviour under the Public Order Act 1986; and robbery under the Theft Act 1968.

The point that retail workers are in a particularly vulnerable situation has been clearly articulated. That is why these laws, which are good at achieving the aims that they were originally passed for, can leave defects when it comes to ensuring the protection of retail workers.

--- Later in debate ---

[Luke Taylor (Sutton and Cheam) (LD)]

As I am interested in moving on, because I was sent by my residents to get on with business, I will not be eking this out because we did not do our homework or table our amendments in time.

I agree with the hon. Member for Gordon and Buchan about delivery workers and retail workers, in the broader sense of the word. There is an opportunity here to reflect the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021, which covers retail workers when they are in people’s homes. We heard evidence from Christopher Morris and Graham Wynn that there is a really good chance to do that here. I understand the Minister’s explanation that there is a lot in the Bill, and that we need to ensure that it is neat and firm and delivers what it is supposed to deliver, but I again urge us to take this opportunity if we can.

I will now mention something that is very important to my residents, and that we have been looking at—tool theft, and how we can stretch the definition of retail workers and place of work. Again, I understand the Minister’s reluctance. I am sure that it is not because she has any lack of desire to solve issues in that space; the question is just about the Bill’s ability to do so. I understand that, but given the campaigning that a number of her colleagues have done in that space, I think there is a real opportunity here to do what we can to include the protection of hard-working tradespeople, and not only when they are in people’s homes.

The example that I gave in the evidence session was of retail workers delivering a dishwasher and installing it in somebody’s home. The question was whether, in somebody’s home, they would be classed as a retail worker under the measures in the Bill. There is a real opportunity to include those people and, if possible, to extend the provision to tradespeople who are doing work in people’s homes and then have tools and equipment necessary for their jobs subject to theft. They are also, as we are hearing, quite often subject to assault while defending their tools, and there is a real risk that they are criminalised for acting to protect their livelihood, because obviously this is not just theft—I mean “just” in the broadest possible terms. It is not having one’s phone stolen or, as heartbreaking as it is—I have suffered it myself—having one’s bike stolen. This is someone’s livelihood—their ability to support their family; so whatever we can do to extend the scope of the measure to protect those incredibly hard-working tradespeople and workers, we should do.

[Jo Platt]

The hon. Gentleman is making some good points, especially on tool theft. My hon. Friend the Member for Portsmouth North (Amanda Martin) is leading a campaign on tool theft; it would be great if he got involved.

[Luke Taylor]

Absolutely, and I congratulate the hon. Member for Portsmouth North on that. I was at the reception that she held on the Terrace last week, and it was good to see the backing of industry for that campaign.