Service Accommodation

James Cartlidge Excerpts

Tuesday 19th December 2023 Westminster Hall

[The Minister for Defence Procurement (James Cartlidge)]

It is a pleasure to serve under your chairmanship, Dame Angela. I am shadowed by your twin and chaired by you: as a father of twins, it is a pleasure to experience.

I congratulate the hon. Member for Mid Bedfordshire (Alistair Strathern) on securing his maiden Westminster Hall debate. I recently had an oral question from him about accommodation, so it is a credit to him that he is persisting, and that is true of other colleagues in the Chamber. He raised some very important points, primarily about the two bases in his constituency. On the overall point, which many colleagues made but he did in particular, I absolutely accept that this is a retention issue. Of course it is. It says a lot about the importance we place on the duty of our personnel to serve their country and our efforts to ensure that they have the best. I was quite open during oral questions, in referring to the winter plan, that we did not do well enough last winter. We have been determined to make up for that this year, and I will talk about the detail of that.

Make no mistake, the provision of high-quality subsidised accommodation for service personnel is a key priority for us. Horror stories such as we have heard, with rats, dry rot and so on, are disturbing. I reassure colleagues that, appalling though such instances are, they are unrepresentative of the experience of the vast majority of service people. In the constituency of the hon. Member for Mid Bedfordshire, for example, 96% of service family accommodation meets or exceeds Government decent home standards, which is almost identical to the national figure.

In the time available, I want to set out some of the key measures we have taken to rectify the situation to ensure that we improve our armed forces accommodation. I will start with single living accommodation. The Department provides a total of around 171,000 permanent, temporary and training bed spaces worldwide. As of 16 October, 92,000 service personnel were living in SLA. There have been longstanding concerns, rightly, among frontline commands that SLA is not up to scratch, which is why we are now implementing plans across the Navy, Army and Air Force to eliminate the worst accommodation. A Defence minimum standard has been established, which all SLA is expected to meet. As of 13 November, some 84% of rooms met the standard. That means that 13,347 did not, which falls well short of where we need to be. However, the intent is that, by April 2024, a further 30% of those will be upgraded. In the longer term, the Department will invest around £5.3 billion in SLA over the next 10 years to get homes up to standard. That will see us deliver approximately 40,000 new or refurbished bed spaces.

As Minister for Defence Procurement, I am well aware that day-to-day maintenance issues are unavoidable. They are the cause of considerable correspondence that I receive from colleagues from all parties. So it has proved in the past year, with several thousand issues relating to heating and hot water being reported. Any reports of vermin in SLA or service family accommodation —which I will come on to shortly—should be made to the national service centre, which will arrange for appropriate action including pest control if required, although I was interested to hear from the hon. Member for Tiverton and Honiton (Richard Foord) about his experience with multiple contractors and so on.

Turning to SFA, the Government continue to invest significant sums to improve the quality of UK service family accommodation. Our Defence Infrastructure Organisation received an investment of £400 million over this financial year and the next as part of the defence Command Paper refresh. The £380.2 million forecast for this year is more than double last year’s investment in maintenance and improvements. As we have heard today, hon. Members are well aware of some of the issues, but it is investment that ultimately will lead to the change.

I want to set out some of the mitigations we have undertaken this year. We have established a dedicated hotline to address specific concerns with damp and mould, and we have improved the initial triage process to prioritise cases. That includes an onsite visit to apply initial treatment, to assess the need for follow-up and to decide whether a professional survey is required. We have also been working hard with our contractors to deliver around 4,000 standardised damp mitigation packages—I will come to the point about the remaining homes shortly—which include measures to increase insulation, replace guttering, upgrade extractor fans, replace radiators and reseal windows and doors. To date, more than 1,360 have been completed, and around 700 further packages are planned to be delivered early in the next financial year. The remaining homes with less severe instances of damp and mould are being dealt with through simple maintenance visits, so the vast majority of these tasks have already been completed.

Furthermore, our plan for this winter includes boiler and heating upgrades for about 1,500 homes. As the hon. Member for Plymouth, Sutton and Devonport (Luke Pollard) said, we are now entering wintertime, and I recognise colleagues’ concerns and how anxious they will be for reassurance that there will be no repeat of the slow response times during last year’s cold snap. The hon. Member for Mid Bedfordshire rightly spoke about telephone waiting times. We cannot have people left hanging on the phone in freezing homes waiting to speak to an engineer. On that front, it is worth pointing out that Pinnacle’s national service centre continues to maintain a strong performance. The average speed to answer rates in November were, for the ninth consecutive month, well within the 120 second average. The hon. Gentleman asked how many extra call handlers Pinnacle has taken on. The answer is 65, which means that most calls are now answered within 29 seconds—a very significant improvement.

I have another very important point to make to the hon. Gentleman. Before I respond to some of the other contributions, I want to update him on the status of Chicksands military base in his constituency of Mid Bedfordshire. Like me, he will be aware that rumours have been flying around about its future. I can confirm that, from 2030 onwards, it will be disposed of, but that will happen only when everybody has been relocated as part of a significant commitment to defence intelligence. The schedule will be refined as construction gets under way, and we will keep him informed as it progresses. Of course, I will write to him with full details, because I know how important it is for him. That will enable him to engage with his constituents and the service personnel based there.

[Luke Pollard]

I am sure my hon. Friend the Member for Mid Bedfordshire will be grateful for the information about his local base. Is that a change just for that one base, or is it part of a wider changing of closure times that will affect other bases around the country and that the Minister may wish to update the House about?

--- Later in debate ---

[James Cartlidge]

I was referring specifically to the constituency of the hon. Member for Mid Bedfordshire, and I will write to him with the full details, as I said.

I turn to other colleagues’ contributions. The hon. Member for Strangford (Jim Shannon) referred to a discrepancy. To be completely frank, I was not aware of that so I implore him to write to me with the full details. He illustrated how important this issue is in every part of the Union, so I pay tribute to him for his contribution—and he was not called last, which was a great benefit to today’s debate.

I also pay tribute to the hon. Member for North Shropshire (Helen Morgan), who has raised this issue with me previously in oral questions and has been a doughty campaigner on it. I know she has had some significant issues in Clive, for example. On the current position, the figures on damp and mould represents 62% of the total outstanding that we believe need treatment, and 1,360 have been completed to date. She also spoke about the impact on health. I understand the importance of that, which is why we were so determined to get extra money in and why I announced the winter plan showing how damp and mould packages will be implemented for individual properties.

[Helen Morgan]

On the point about bases that is to be closed, Clive barracks is due to be closed in 2029. Is there is a risk that, because it has a finite lifespan, we are not putting in the investment we need and that we are accepting poor-quality accommodation for what is still a good number of years? What is the Minister’s plan to address that?

[James Cartlidge]

That is a fair question. I was talking about the minimum standards that we require, which apply to about 96% of our estate. To reassure the hon. Lady, they apply irrespective of whether the accommodation is not planned for disposal or otherwise.

The hon. Lady also asked about Annington. She will be aware that it has been subject to court action recently and therefore, although she made an excellent point, I am very restricted in what I can say publicly. Certainly, it is an issue to keep an eye on.

I pay tribute to the hon. Member for Tiverton and Honiton for his service in the Adjutant General’s Corps. He made a very good point about contracts, which of course are important. We should be wary of assuming that another arrangement would be necessarily cheaper or more efficient, but there is no doubt that there were major issues in the initial transition. We have now seen an improvement on some key performance indicators, but where performance has fallen short, we have, where appropriate, withheld profit.

The hon. Member for Angus (Dave Doogan) spoke about engagement with armed forces personnel. All I can say is that as Minister for Defence Procurement, I am responsible for the estate, and when I have been out visiting the estate I generally find that there is a way of having regular engagement on the condition of accommodation. I saw that recently when I visited Odiham with my right hon. Friend the Member for North East Hampshire (Mr Jayawardena). That meant a great deal to the service personnel that we met, so regular engagement does happen in respect of accommodation.

[Dave Doogan]

I recognise the dynamic that the Minister is talking about, although not from a ministerial point of view. When we speak to service personnel, they are frank. What he is detailing is an informal, ad hoc discussion. What I was requesting was clarity on why the UK objects to having a formalised defence service recognition body.

[James Cartlidge]

I am grateful to the hon. Gentleman but I think that is an important way to conduct that. We should not get carried away with the idea of formalising all these things. Of course, we want to have a good relationship with our armed forces personnel. The key to that is ensuring they have good quality accommodation.

I will conclude by joining colleagues in saying, as we head towards Christmas, that it is absolutely right that our thoughts are with our armed forces, particularly those deployed overseas. As chair of the Defence Nuclear Board, I particularly remember those who serve to support our continuous at-sea deterrent in our submarines. It is fair to say that I was clear at oral questions and today that last winter we did not do well enough. Too many families waited too long for solutions to the problems they faced.

That is why we have got the extra money in place, which is a significant increase in funding of £400 million. In the winter plan, we show the impact that that will have. We have a plan, we are investing and we are fixing problems, though we know more needs to be done. I congratulate the hon. Member for Mid Bedfordshire on calling this important debate.