Service Accommodation

Helen Morgan Excerpts

Tuesday 19th December 2023 Westminster Hall

[Helen Morgan (North Shropshire) (LD)]

It is a pleasure to serve with you in the Chair, Dame Angela. I congratulate the hon. Member for Mid Bedfordshire (Alistair Strathern) not only on his election, but on his first Westminster Hall debate. This is a really important topic and he has outlined the issues in an enormous amount of detail and very eloquently, and we are all grateful to him for that.

I have been campaigning on the issue of military accommodation since this time last year. North Shropshire is proud to be home to RAF Shawbury and the Clive barracks at Tern Hill. It came to light last year that there were two issues, which I will deal with in turn. The first is around the service maintenance contract—the way in which problems reported by families and individuals living in the accommodation are dealt with. The second is about the overall quality of the stock and how that can be addressed, because I think I am right in saying that we are struggling to maintain adequately a poor and deteriorating stock of housing.

I will start with the service maintenance contract. This time last year, it became evident that there was a huge problem with the recently renegotiated and reimplemented service maintenance contract. Initially, when a family had a problem with their accommodation, they contacted a single contractor—I think at the time that was Amey—which was responsible for handling that call and sending out a contractor to fix the problem, whether that was crows falling down the chimney, a broken boiler or whatever the problem might have been.

The renegotiated contract introduced two steps into that process. First, the service family contracted a company called Pinnacle, which then handed off that work to either Amey, in my area, or—I am afraid that, off the top of my head, I do not recall the other company that was involved in other parts of the country. Clearly, when data has to be handed off between two companies, it introduces a level of risk. Although there is no reason why that should not be done, it caused problems in that instance.

I thank the former Minister, the right hon. and learned Member for Cheltenham (Alex Chalk), who dealt with all our queries quickly and effectively. However, it was symptomatic of how badly the contract was operating that we had to hand off hundreds of pieces of casework directly to the Minister to get them resolved.

To give hon. Members some examples, we had families without hot water for weeks on end and broken pipes that were not dealt with. I mentioned crows falling down the chimney, because that was one of the instances that we dealt with, as well a number of cases of severe damp and mould and gas certificates not being completed on time. There are a number of issues around the maintenance of the housing.

We have not had a similar cold snap this year, so we have not had the same types of issues that we saw this time last year with frozen pipes, broken boilers and mould, but I am interested to hear from the Minister how the contract is performing and whether the remediation that we were promised over the summer has taken place. The compensation bill to the families involved was huge, and I wonder whether he can enlighten us on how much having an inefficient contract in place cost the taxpayer.

On top of the maintenance issues, there are all the empty properties around and about and the way in which they are not maintained once they are empty. As an add-on to the problem with the service contract, we had empty properties at Shawbury where the pipes froze, and there was a burst pipe. No one there reported that because no one was living there, and the person next door, who reported it, did not have the right authority to get a contractor out. There are issues with collapsed ceilings and a general worsening of the housing stock, which is already in short supply.

It is really important to think about service families, their peripatetic lives, and the fact that they may not have a community around them, unless they are living in a service family community. When housing stock falls into disrepair and their alternative is to rent in the private rented sector, not only might that be inconvenient due to the new accommodation’s distance from their location, but they will no longer be in that community of people who experience the same challenges in lifestyle. Service family accommodation is really important not just in terms of location and its convenience for the base, but for those families to be part of a community that understands what they go through daily.

Well before our time, in 1996, the Government sold military housing stock of 57,400 homes to Annington Homes. That contract did not cover maintenance, so the Government remain responsible for maintaining that housing. I believe that costs the taxpayer about £180 million a year in rent and £140 million a year in maintenance and upgrades. The National Audit Office has concluded that that deal was really poor value. We cannot revisit what happened in 1996, but I would be grateful if the Minister outlined what steps the Government are taking to improve that situation. We have read speculation in the press that they might be considering buying back some of those houses. Will he give us a general update on how that situation might be improved?

I also want to talk about maintenance issues—perhaps not the urgent ones that caused us so many difficulties this time last year, but the ongoing issues of damp, mould and generally poor-quality housing. The hon. Member for Mid Bedfordshire gave some statistics showing how that has worsened over the course of the year. Earlier this year, the Government committed to deal with 60% of the properties that had damp and mould, but that begs the question: what about the other 40%? This is genuinely serious, because families are reporting health concerns as a result of living in mouldy properties. A constituent contacted me recently from Clive Barracks at Ternhill to say that their health has been worsening, but they do not seem to be able to meet the threshold to get what must be severe mould in their property dealt with. That is not acceptable.

We have talked a little bit about families, but obviously there are servicemen and women who go off on tours of duty and come back to service single accommodation. I raised a question about Ternhill at oral questions a couple of weeks ago. A constituent had reported rat-infested, crowded accommodation that was mouldy, as well as kit becoming mouldy and unfit for use, and the generally despicable situation there, which is being addressed by temporary accommodation pods popped into the car park. They are an improvement, and we should acknowledge that they are an attempt to resolve an urgent problem, but it is not okay for servicemen and women to be living in a temporary pod in a car park with no privacy, no rest and recuperation area, and just a bed and a bathroom. Will the Minister give us an update on that as well?

I echo the comments made by the hon. Member for Mid Bedfordshire. Servicemen and women make a huge sacrifice for us. They are prepared to put their lives on the line. They often have to move their families around to an extent that many people would not feel comfortable with. We have enormous respect for them, regardless of our background or political leaning. A warm and safe home to return to at the end of the day is the minimum that they should expect. It is not acceptable for us to stand here asking, “Well, can we fix the mould in the hundreds of affected properties?” We need a plan to resolve the issue not just of the maintenance contract but of the genuinely poor-quality stock that we expect people to live in. I will be grateful if the Minister updates us today on what that plan is and how quickly it will be executed.

--- Later in debate ---

[Richard Foord]

I am grateful to the right hon. Member for that clarification. As a member of the Defence Committee, he will be much closer to this matter than I am. What he says has not stopped us as constituency MPs from receiving correspondence on the subject. I received a letter in October from a regimental sergeant major—a warrant officer, first class, who has had a very long career in the armed forces. He is frankly at the end of their career—a top-of-the-tree, very senior soldier. He wrote on behalf of his son, who is serving and clearly did not feel able to write directly. The RSM writes:

“Briefly my son, who was on exercise in Germany at the time, had left his wife and two sons (aged 5 and 3 months at the time) at home presuming they would be safe. Unfortunately, one evening my daughter-in-law heard a noise from upstairs and went to investigate. Imagine her shock and horror to find an adult rat in the baby’s cot!”

There is a series of letters about what this former senior soldier regards as having developed over the past 15 or 20 years. He talks about the substantial subcontracting that goes on. While VIVO was perhaps initially responsible, it subcontracted to Pinnacle, and then when the rodent infestation was being dealt with, there was a further subcontracting to Vergo Pest Management. That pest management company sought to deal with the rats in that one house, but failed to notice that the entire street was infested. He says that Nos. 1, 4, 5, 6, 12, 14 and 15 were all suffering from rat infestations.

It is plain to me that some of the companies responsible for this issue these days have noticed that it is clearly something they are under the cosh for. Indeed, many of us will have had an email from a lobbyist from Amey earlier today to say that it

“recognised the challenges that families faced with their accommodation during the mobilisation period of the new contract”.

I resent the defensive language used by some of these companies. When it mentions the “mobilisation” of the new contract, it is hiding behind language that the armed forces tend to use, and it is obfuscation.

[Helen Morgan]

My hon. Friend is making an excellent speech. A mobilisation period under a contract is typically six to nine months. To my knowledge, it has been 18 months since that contract was implemented. We should not still be experiencing problems with it. That is why it is so important that we get clarification on whether steps are being taken to improve performance under it.

[Richard Foord]

My hon. Friend is absolutely right that excuses to do with a contract handover period are hard to bear in any case, but certainly when such a great length of time has elapsed.

To bring all that to a conclusion, we need to step back from the detail and ask what this means. The Army is being shrunk to just 73,000 regular soldiers. That is a substantial drop from 84,000 even a year ago, and certainly a large drop from 120,000 when I was serving. Partly, that is due to a failure to retain excellent people. Clearly, the armed forces continue to retain some truly excellent people, but some great people are being lost to the service because of experiences such as those I have described. In the armed forces continuous attitude survey this year, just 34% of service personnel said they felt valued. If we do not realise that service is not just about the service person, but the experience of their wider family, we will continue to have these sorts of problems.

--- Later in debate ---

[James Cartlidge]

I was referring specifically to the constituency of the hon. Member for Mid Bedfordshire, and I will write to him with the full details, as I said.

I turn to other colleagues’ contributions. The hon. Member for Strangford (Jim Shannon) referred to a discrepancy. To be completely frank, I was not aware of that so I implore him to write to me with the full details. He illustrated how important this issue is in every part of the Union, so I pay tribute to him for his contribution—and he was not called last, which was a great benefit to today’s debate.

I also pay tribute to the hon. Member for North Shropshire (Helen Morgan), who has raised this issue with me previously in oral questions and has been a doughty campaigner on it. I know she has had some significant issues in Clive, for example. On the current position, the figures on damp and mould represents 62% of the total outstanding that we believe need treatment, and 1,360 have been completed to date. She also spoke about the impact on health. I understand the importance of that, which is why we were so determined to get extra money in and why I announced the winter plan showing how damp and mould packages will be implemented for individual properties.

[Helen Morgan]

On the point about bases that is to be closed, Clive barracks is due to be closed in 2029. Is there is a risk that, because it has a finite lifespan, we are not putting in the investment we need and that we are accepting poor-quality accommodation for what is still a good number of years? What is the Minister’s plan to address that?

[James Cartlidge]

That is a fair question. I was talking about the minimum standards that we require, which apply to about 96% of our estate. To reassure the hon. Lady, they apply irrespective of whether the accommodation is not planned for disposal or otherwise.

The hon. Lady also asked about Annington. She will be aware that it has been subject to court action recently and therefore, although she made an excellent point, I am very restricted in what I can say publicly. Certainly, it is an issue to keep an eye on.

I pay tribute to the hon. Member for Tiverton and Honiton for his service in the Adjutant General’s Corps. He made a very good point about contracts, which of course are important. We should be wary of assuming that another arrangement would be necessarily cheaper or more efficient, but there is no doubt that there were major issues in the initial transition. We have now seen an improvement on some key performance indicators, but where performance has fallen short, we have, where appropriate, withheld profit.

The hon. Member for Angus (Dave Doogan) spoke about engagement with armed forces personnel. All I can say is that as Minister for Defence Procurement, I am responsible for the estate, and when I have been out visiting the estate I generally find that there is a way of having regular engagement on the condition of accommodation. I saw that recently when I visited Odiham with my right hon. Friend the Member for North East Hampshire (Mr Jayawardena). That meant a great deal to the service personnel that we met, so regular engagement does happen in respect of accommodation.