High Street Bank Closures

Ian Lavery Excerpts

Wednesday 26th February 2025 Westminster Hall

[Ian Lavery (Blyth and Ashington) (Lab)]

I beg to move,

That this House has considered high street bank closures and banking hubs.

It is always a pleasure to serve under your chairmanship, Mr Stringer. I want to bring to the Chamber a really important issue: high street banking, which in my view, has been in absolute crisis with the precipitous decline in branches operating in communities up and down this country for the past four decades. Data from the British Banking Association shows that the number of branches in 1986 was more than 21,000; at the beginning of 2025, there were fewer than 5,000. Many smaller communities no longer have a high street bank.

Banking habits have clearly changed, with many people now using internet banking, but the loss of high street banks is a bitter blow to many people, particularly vulnerable groups in our communities, such as the aged, the frail and people with disabilities, all of whom are at serious risk of financial exclusion. For example, according to the Royal National Institute of Blind People, in my Blyth and Ashington constituency there are 3,420 people living with sight loss. That is extraordinary. For blind and partially sighted people who struggle with online access, bank closures are—at the least—devastating, and that is just one prime example of the groups of people affected by the disappearance of banks from the high street.

[Jim Shannon (Strangford) (DUP)]

This is a very important subject for the hon. Gentleman and for me as well. We have lost 11 banks in my constituency. They put forward the idea of banking hubs; well, we have got one, and there is a second one on the way, but the fact is, it takes ages for them to arrive. Does he agree that what we need is urgency on the substitutions, whether they are banking hubs or alternatives, such as in post offices? If we do not have that for rural communities, then we do not have anything at all.

[Ian Lavery]

I agree. I have already mentioned the number of closures; I am not sure whether a post office can act as a back-up, because we have seen closure after closure of post offices, until eventually a number of the constituencies up and down the country have no facilities whatever.

[Gareth Snell (Stoke-on-Trent Central) (Lab/Co-op)]

The towns of Stoke, Longton and Fenton in my constituency will soon have no banking facilities at all. Link’s assessment of a banking hub is that it considers an hour’s bus journey, and a return cost of almost £5, to be acceptable parameters to say that my constituents can access banks in Hanley. Does my hon. Friend agree that, further to what the hon. Member for Strangford (Jim Shannon) said, we need not only to roll out banking hubs more quickly, but have the criteria change so that every town in every community can access a banking hub or high street banking facility?

[Ian Lavery]

That was the whole idea of bringing the debate to this Chamber. The issue is the inflexibility of Link and of the Financial Conduct Authority regulations, which means that even the smallest, most minute detail can mean that people are not going to have a banking hub. That really needs changing, for the sake of our communities. It impacts local businesses, which are also at risk of adverse effects as a result of bank closures, with reduced ability to manage their cash flows and, of course, reduced productivity due to time spent away while accessing banking services.

In my constituency, the coastal village of Newbiggin-by-the-Sea was left without a bank in 1999, meaning that for more than 25 years, local people have been forced to travel in order to access banking facilities. That is the point I make to the hon. Member for Strangford (Jim Shannon). I want to use Bedlington as an example in my contribution, too. It is Northumberland’s fourth-largest town, and in May this year, it will be left without a bank, following TSB’s decision to close its branch on Front Street West. In recent years, bank branches in Blyth and Ashington, the two largest towns in my constituency, have also closed. While they are both currently served by banking providers, I can only wonder how long that will last.

The case of Bedlington is particularly worrying. It is a proud community with a rich and in many ways unique history. During the flight northwards from William the Conqueror’s army, the body of St Cuthbert is said to have been rested at what is now St Cuthbert’s church. The town and its surrounding areas were once an exclave of County Durham, then it developed into an industrial centre, with its ironworks and multiple coal mines. The loss of heavy industry has left a huge legacy, similar to that in many other post-industrial communities. When passing through that lovely place, Bedlington, people might not understand that unique history, with its traditions and cultures, because it has got a picturesque high street. The town contains pockets of significant deprivation, and the erosion of services in Bedlington makes the lives of those who are struggling ever more difficult.

Following the announcement that the final high street bank would close, my office triggered a review with Link into access to cash. Immediately after that, Link contacted my office to apologise about the fact that a review had not been automatically triggered, as would be the normal process. We were told that the review had been fast-tracked through the initial stages and a visit was arranged by one of the Link community assessment managers.

I met with the community assessment manager in Bedlington prior to the general election, following his assessment, and I could not have felt more positive about his reflections. He was an excellent ambassador for Link and, indeed, a good, intelligent man. He had been up Bedlington’s main street and spoken to the people there long before I arrived. He was gushing in his praise for Bedlington high street, describing it as a handsome high street that was well frequented, with a mixture of local businesses. He was unable, at that stage, to confirm that a banking hub would 100% be recommended, but it was heavily suggested that that would be the preferred solution.

I was absolutely delighted at that because, as I think everybody will agree, there is a great place for banking hubs. They are a good, progressive move forward. It is inflexibility that is the huge problem.

[Esther McVey (Tatton) (Con)]

The hon. Gentleman is making a powerful speech. We all understand that when a business is struggling, it has to cut costs, but these banks are closing branches despite making billions of pounds of profit. By pulling out of towns and the high street, those banks no longer provide a service for their customers—for the elderly, the disabled and local businesses. Knowing that banks need a licence to operate, does he agree that, to solve this growing problem, there needs to be a condition that, to get that licence, banks need to serve all of their customers and actually remain on the high streets?

[Ian Lavery]

That is absolutely reasonable, is it not?

The decision by Link or the Financial Conduct Authority is basically transactional. It does not really look at the community factors—it looks at a lot of different factors, but those do not count as points toward the overall result or announcement that there will be the go-ahead for additional services. That must change. It must embrace everything that is happening; it cannot be because the banks are leaving, which they have been on pace because of the profit margins. We have to start looking after communities and vulnerable people—the frail, the elderly and the disabled—in places like that and we need to change the regulations.

[Jas Athwal (Ilford South) (Lab)]

I commend my hon. Friend on securing such an important debate and for his powerful points. On the point that the right hon. Member for Tatton (Esther McVey) just made, in recent years my constituency has become a banking desert—literally deprived of banks on high streets. For my neighbours living in Chadwell Heath, the nearest branch is some 40 minutes away and that is probably how long it takes to go from one end of my constituency to the other. Banks are not just profit-making organisations; they also offer a valuable service, and that has to be recognised. Does my hon. Friend agree that local banks as well as post offices and bank hubs have to be left on our high streets because of the service they provide, particularly to deprived communities?

[Ian Lavery]

Absolutely. It is essential and that is the whole reason behind this debate. I will get back to that.

I was more or less guaranteed, unofficially, that we had qualified in Bedlington. I was dumbfounded to see, when Link’s assessment was published some months later, that it suggested no additional services—no action to support the elderly woman from Bedlington station who banked in person on a weekly basis on Front Street, used the opportunity to speak with trusted members of staff without worrying about falling prey to scammers, met her friend for a coffee on Bedlington Front Street and took the opportunity to visit some local shops and spend a few pounds in the process.

There was no assessment of the impact on that woman, on other residents or on local businesses of allowing high street banking to be lost with no banking hub provided; no assessment of the impact on people like her who are now travelling to a neighbouring town and spending their money there instead. On inspection, it appeared that we had been turned down because there was a bank in Cramlington located 0.1 km closer to Bedlington Front Street, as the crow flies, than the regulations suggested were appropriate. That is why we were declined—because of 0.1 km—and it is time that that sort of thing was addressed.

We need to look at issues in the community such as deprivation, elderly people and those who, as the hon. Member for Strangford mentioned, are in desperate need of facilities on the high street. I immediately applied to Link and, as advised by its parliamentary liaison officer, I submitted an appeal, which was summarily dismissed without much discussion. I emphasised that Bedlington, as the fourth-largest town in Northumberland, should not need to use facilities in other towns.

[Joe Morris (Hexham) (Lab)]

My hon. Friend is making a powerful speech about a corner of the county that we share, and I am interested to hear his reflections on the communities that lose out on access to banking services. Does he agree that, with the shameful decision to close three branches in my constituency, there is a real risk that businesses in the Tyne valley, as well as elderly and vulnerable people, will lose access to those face-to-face services? Does he also agree that we need to consider the rural hinterland that is served by these larger towns when making these decisions so that rural businesses are not crippled by bank closures.

[Ian Lavery]

I fully agree with my hon. Friend from the neighbouring constituency to mine. Urban and rural areas face the same issues; we are being abandoned on the high street by these large banks. That is why we need to get the criteria changed to make sure that we allow Link—

[Ellie Chowns (North Herefordshire) (Green)]

Will the hon. Gentleman give way?

[Ian Lavery]

It will have to be very brief.

[Ellie Chowns]

On the specific point of the criteria, I could not agree with him more. It is really problematic. In my constituency of North Herefordshire, we have a banking hub opening in Leominster, now that Lloyds bank has left. However, in Kington, which does not have a bus service to Leominster, there is a fantastic post office that could be a banking hub, but it has been told that it does not fit the criteria. I do not understand why. Does the hon. Member agree that we need to ask the Government to make sure that these criteria are reassessed, because banking, especially in remote areas, is such an important function for businesses and individuals. We cannot continue with the system as is.

[Ian Lavery]

I agree totally about the transport hubs. We cannot say to an elderly, frail or disabled person, “Get that bus to the next town. It’s only three mile.” As my hon. Friend the Member for Stoke-on-Trent Central (Gareth Snell) mentioned, is it reasonable to say to somebody, “If you can get there within an hour, that means you don’t need a facility.”? The criteria need to be changed.

I will ask the Minister a number of questions that I hope he will consider. I am fully aware that 100 Link hubs have been set up already, 200 are in the system, and it is hoped that there will be 350. That is really positive, but it would still leave behind and abandon lots of communities such as mine in Bedlington. The dealings I have had with Link and the FCA have been perfectly cordial, but wholly and utterly transactional. It is, basically, “Computer says no”. The legislation cannot simply focus on access to cash and ignore the loss of banking services.

I hope the Minister will agree that the current rules leave Northumberland’s fourth-largest town with no bank and no banking hub, and that they are too inflexible. It is within the power of the Government to change the regulations. Will the Minister consider asking Link to look at other community factors when assessing the suitability of a banking hub? Does he agree that all areas are unique, and should not be shoehorned into a rigid process that does not fit them? Does he agree that measuring the distance as the crow flies from the doors of the last bank to close is not reasonable, and takes no account of the distance vulnerable people already have to travel?

[Alison Hume (Scarborough and Whitby) (Lab)]

My hon. Friend is making a powerful speech. On the subject of vulnerable people, I want to say that the last two branches in Whitby have announced that they will close, and an adult gaming centre is already looking at the Halifax site. We are getting a temporary banking hub, but does my hon. Friend agree that vulnerable residents rely on having a branch, and that, somewhere along the line, the words “providing a service”, seems to have been lost to banks?

[Ian Lavery]

Unfortunately, my understanding is that high street banks want to centralise in much bigger places and make much higher profits, and do not consider the communities that the two of us serve. Does the Minister agree that the demographics of an area should be of paramount importance when assessing the need for a banking hub, and will he take steps to include that in the criteria? Does he agree that banks should commit to a local service before putting profits before communities? Does he agree that the Government should have the means to intervene in decisions such as the one I described in Bedlington and other Members described in their constituencies? If Northumberland’s fourth-largest town is being failed, something is sadly wrong. The current criteria are simply not fit for purpose. They abandon many of our most vulnerable constituents. A wholesale, root-and-branch review is required, to make life easier, not more difficult, for those we proudly represent.