Crime and Policing Bill (Fifth sitting)

Harriet Cross Excerpts

Committee stage
Thursday 3rd April 2025 Public Bill Committees

[The Minister for Policing, Fire and Crime Prevention (Dame Diana Johnson)]

It is good to see you in the Chair, Dr Allin-Khan. Clause 14 provides for a new criminal offence of assaulting a retail worker. This will send a clear message to retailers and perpetrators alike that we take any form of violence in a retail setting extremely seriously, and it fulfils our manifesto commitment.

I know that all Members will have experiences and information from their constituencies on the unacceptable rise in assaults on retail workers. I visited a shopkeeper on Beverley Road in my constituency who had been assaulted by a customer who was buying some alcohol and disputed its price. The customer hit the shopkeeper around the head around 50 times in an unprovoked assault, which was recorded on CCTV, so I was able to see it. It was really shocking to see. Many shop workers go to work every day with the fear of that happening. I pay tribute to Navin Sharda, that shopkeeper who was so badly assaulted.

Police recorded crime figures show that shoplifting offences increased by 23% in the 12 months to September 2024, and the British Retail Consortium’s 2025 crime report showed that there were around 737,000 incidents of violence and abuse—about 2,000 a day—in 2023-24. Figures published by the Union of Shop, Distributive and Allied Workers in March 2025 show that 77% of workers said that they had been verbally abused in the 12 months to December 2024, 53% had received threats of violence, and 10% were physically assaulted during the year. Those statistics demonstrate that there are unacceptably high levels of retail crime across the country, and more and more offenders are using violence and abuse against shop workers to commit those crimes.

As well as carrying out their role of selling goods, retail workers are in some cases asked by us to restrict the sale of dozens of age-restricted items. That is an act of public service. In carrying it out, they are putting themselves at risk, as a declined sale may, sadly, cause someone to become violent and abusive.

[Harriet Cross (Gordon and Buchan) (Con)]

It is obviously the case that retail workers have to stop the sale of certain products at times, whether it is because the customer is under age or for other reasons. Of course, delivery drivers have to do exactly the same thing if they get to a house and, for example, an under-18-year-old would be in receipt of alcohol or a knife, even if it is for legitimate purposes. Does the Minister therefore agree that delivery drivers face the same risks as retail workers?

[Dame Diana Johnson]

What we do know, from the statistics that I have just read out, is that there is a wide body of evidence to confirm what is happening to retail workers on retail premises. We know that, because that information and evidence has been collated for some time. I accept that there are questions and concerns about delivery drivers, but I do not think we are in the position to know the extent of assaults on delivery drivers. I am not disputing that they take place—they do—but we have been very clear, and it was our manifesto commitment, that we will deal with assaults on retail workers by legislating for that. The clause is about that.

Everyone has the right to feel safe at work. The new offence, which is for retail workers and premises, sends a strong message that violence and abuse towards retail workers will not be tolerated. In a later debate, perhaps, I will come on to some of the other protections that all workers have, and how they can be used. This new offence will carry a maximum prison sentence of six months and/or an unlimited fine.

Reflecting on the need to take a tough stance with meaningful criminal justice consequences, clause 15 provides that the new offence will come with a presumption for a court to make a criminal behaviour order. Such an order may prohibit the offender doing anything described in it, which might include a condition preventing specific acts that cause harassment, alarm or distress, or preventing an offender from visiting specific premises. Breach of a criminal behaviour order is in itself a criminal offence, attracting a maximum penalty of five years’ imprisonment.

Clauses 14 and 15, taken together, will significantly help better protect retail workers. On that basis, I am sure that they will be welcomed across the Committee. The hon. Member for Stockton West, who leads for the Opposition, has tabled amendment 29 and new clause 26 in this group. I plan to respond to those when winding up the debate.

--- Later in debate ---

The then Government also ramped up the use of facial recognition technology to help catch perpetrators and prevent shoplifting and abuse in the first place, which was to be backed by a £55.5 million investment over four years. The police then could have rolled out this new, state-of-the-art technology further. The investment included £4 million for bespoke public mobile units that can be deployed to high streets across the country, with live facial recognition that can be used in crowded areas to identify people wanted by the police, including repeat shoplifters and those who would do our retail workers harm. The mobile units can take live footage of crowds in towns and on high streets and compare the images to those of specific people wanted by the police or banned from the location. Police in the area can then be alerted so that they can track down offenders.

[Harriet Cross]

Does my hon. Friend agree that that sort of approach is important in tackling repeat offenders with whom retail workers will be very familiar? They know who the offenders are in their area, because they see them every day. That sort of approach would help tackle those offenders and give reassurance to retail workers that they will not see these people back time and again.

[Matt Vickers]

The use of facial recognition in this setting is incredible. Anybody who has been out with the police force in their area and looked at it will know that the benefits are huge. It delivers great efficiency to the police, who can check thousands of people in minutes. The ability to take a face and work out who the person is and what they have done or have not done is game-changing in this and many other settings.