Oral Answers to Questions

Guy Opperman Excerpts

Monday 8th November 2021 Commons Chamber

[Alison Thewliss (Glasgow Central) (SNP)]

2. What steps her Department is taking to tackle delays in payment of the state pension.

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

I am advised that all delayed claims have been processed, except for those that require further customer information. Some 70% to 80% of claims are now made digitally by Get your State Pension, with over 50% being cleared the same day. We are, however, introducing a new tele-claims service that will supplement the paper applications, which we accept have been lengthy and have incurred delays.

[Alison Thewliss]

I thank the Minister for that answer. Two of my constituents should have started receiving their state pensions at the start of August and were on the verge of destitution when I was contacted in October by the welfare rights officer at Glasgow West housing association. Following the intervention from my office, both have now received what they were due from the Department for Work and Pensions, but they are by no means the only people to be hit by this latest DWP shambles. I am really concerned for people who do not have anybody like a housing association or an MP to advocate for them, so will the Minister tell me how many people he estimates have been affected by this altogether? What more can he do to put it right and make sure that those who do not have somebody advocating for them do not get left behind?

[Guy Opperman]

We accept that there have been delays, and we have taken significant action in the form of the redeployment of 700 staff to address those. I am pleased that the cases of the two constituents that the hon. Member outlined have now been addressed. The particular problem has been in respect of the receipt of further information from particular applicants, and those matters are being addressed on an ongoing basis.

[Matt Rodda (Reading East) (Lab)]

People work hard all their lives and pay in to save for their retirement; they deserve to be paid their state pension on time. Colleagues across the House, as we have heard, are reporting more and more cases of delays in payment, some of which are as long as three months. This is a basic service provided by the Government, which we all rely on. How on earth did these delays come about? When will the Government take this seriously, and when will pensions finally be paid on time?

[Guy Opperman]

Obviously, the hon. Gentleman did not listen to my earlier answer. This matter was addressed by the end of October. The reality of the situation is that the pandemic has caused delays to state pensions, with issues relating to illness, self-isolation, caring, training, location, staffing, equipment, recruiting. I could go on, but these matters are being addressed.

[Mr Speaker]

We now come to the SNP spokesperson.

[David Linden (Glasgow East) (SNP)]

There are not just delays to the state pension, but underpayments. The British Government are also set to hammer pensioners’ incomes, with a cut of £2,600 on average over the next five years as a result of their plan to break the pensions triple lock, which the House of Lords rejected last week with a majority of 102—led, indeed, by a Conservative. Will the Minister do the right thing and U-turn on his plans to scrap the triple lock on pensions? If not, is it not the case that the British Government just cannot be trusted with pensions, and that the only way to ensure dignity and fairness in retirement for Scots is with independence?

[Guy Opperman]

I have heard it all. How on earth the Scottish Government, were they in any event to get independence, would be able to pay ongoing state pensions is a mystery that no Scottish politician has ever been able to answer. The factual reality is that the state pension, by reason of the triple lock, is up £2,000 per person, something that would never happen under an independent Scotland—that is for sure.

[Sarah Olney (Richmond Park) (LD)]

3. What steps she is taking to support families affected by the end of the uplift to the standard allowance of universal credit.

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[David Rutley]

We are going to see many people—

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

Hundreds.

[David Rutley]

More than hundreds—millions of people are going to benefit, because not only will they see the financial benefit but, as they start to get involved with their work coaches and understand what is available to them through the plan for jobs and in-work progression, they will see massive improvements in their financial situation and gain confidence in the workplace.

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[Mr Philip Hollobone (Kettering) (Con)]

10. How many people (a) receive the state pension and (b) claim pension credit in Kettering constituency.

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

The most recent statistics show that 17,942 people receive the state pension and 1,888 receive pension credit in the Kettering constituency.

[Mr Hollobone]

Pension credit is a tax-free, means-tested benefit aimed at retired people on low incomes. It can be worth up to £3,000 a year and trigger extra help with heating bills, council tax, free dental care and free TV licences for the over-75s, yet, at a time when many pensioners are struggling with household bills, up to 1 million pensioners are not claiming £1.8 billion in pension credit. What can the Minister do to encourage take-up in Kettering and across the country?

[Guy Opperman]

I am grateful to my hon. Friend for raising that point. We continue to make the case with the BBC, which I have met on two occasions, with the pension credit taskforce, which we specifically set up to address this matter, and with the Local Government Association and energy companies. We have put great efforts into increasing the stats. The stats on valuation and take-up are going up, but clearly more needs to be done, and I welcome his efforts in Kettering and beyond.

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[Ian Byrne (Liverpool, West Derby) (Lab)]

15. What recent assessment she has made of the effectiveness of the state pension in tackling levels of poverty among pensioners; and if she will make a statement.

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

Since 2010, the full yearly amount of the basic state pension has risen by more than £2,050. Latest figures show that 200,000 fewer pensioners are in absolute poverty after housing costs compared with 2009-10.

[Patricia Gibson]

With women born in the 1950s having their pension age increased with little or no notice, with state pension payments delayed, causing real financial distress, with more than 2 million older people living in poverty, and with the triple lock abandoned with many pensioners set to be £520 worse off next year, to what extent is the Minister proud of this Government’s record of standing up for pensioners?

[Guy Opperman]

The hon. Lady will be aware that the triple lock has raised the state pension and that this year’s decision is a temporary one, for one year only. In respect of her campaign for 1950s-born women, that matter was decided in both the High Court and the Court of Appeal. If Scotland wishes to take action on this, there are various sections of the Scotland 2016 that she could address herself to.

[Ian Byrne]

Figures show that one in five pensioners in the UK are living in poverty; 1.3 million retirees are under-nourished; and 25,000 die each year due to the cold weather. With bills rising and in the teeth of a pandemic, the Government want to break a manifesto promise and scrap the triple lock on what is already one of the least supportive state pensions by international comparison. What impact assessment has the Department for Work and Pensions made of scrapping the triple lock, and how many more pensioners in Liverpool, West Derby will be living in poverty and unable to afford food as a result?

[Guy Opperman]

As you will be aware, Mr Speaker, the reality of the situation is that we have taken the state pension—which was languishing under the previous Labour Government and had not been increased in any real way whatever—and massively increased it to £105 billion, with £24 billion on top of that. It has never been higher—never, ever. There has been a £2,000 increase compared with 2010 thanks to the triple lock and the actions of this Conservative Government.

[Jeff Smith (Manchester, Withington) (Lab)]

14. What steps her Department is taking to help support benefit claimants with increased costs of living.

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[Chris Stephens (Glasgow South West) (SNP)]

T2. I refer to my entry in the Register of Members’ Financial Interests. DWP staff report that Serco telephony services are causing excessive call times because the private sector staff are poorly trained. How much is this outsourcing obsession costing the taxpayer, and is it fair on claimants who face hours hanging on the phone only to receive often questionable advice?

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

If the hon. Gentleman wants to write to me I will try to get a more detailed answer, but the bottom line is this: he will be aware that there is a regular review of all contracts put out by the DWP, and in respect of Serco the latest data was published on 24 September 2021 and is available on the gov.uk website.

[Paul Holmes (Eastleigh) (Con)]

T5. Will the Minister update me on the In-Work Progression Commission’s report and explain how this will help my constituents to earn more and progress in their careers?

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[Rob Roberts (Delyn) (Ind)]

T6. Almost exactly a year ago, I had the privilege of serving on the Bill Committee for the Pension Schemes Act 2021, which was widely appreciated by the industry as being an outstanding piece of legislation. One of the best parts of that Bill was pensions dashboards, which enable people to better understand and impact on their pension savings. Can my hon. Friend in a short time give an update on the implementation of pensions dashboards and undertake to write to members of the Committee with a more detailed response?

[Guy Opperman]

I can do that. It is a herculean IT project with 43,000 pension providers, 22 million private pensions and state pensions all coming to your mobile phone, your laptop or your device at home. It will be groundbreaking and will be ready in 2023.

[Rachael Maskell (York Central) (Lab/Co-op)]

T3. In breaking the pensioners’ promise by unlocking the triple lock, many pensioners in my constituency, where there is an extremely high cost of living, will struggle this winter with heating and food. What steps will the Minister take to ensure that they receive the money they rightly deserve and that he promised the electorate to get through this winter?

[Guy Opperman]

The hon. Member will be aware that the pension has gone up by more than £2,000 in cash terms since 2010. There will be a double lock this coming year, subject to the will of Parliament, and there is also the enhanced take-up of pension credit, which I urge her to ensure her constituents apply for.

[Stephen Metcalfe (South Basildon and East Thurrock) (Con)]

T7. Many sectors, as we have heard, are struggling to get the staff they need, such as social care, hospitality, janitorial services, haulage and logistics. Can my right hon. Friend tell the House what further steps she is taking to enable jobseekers to find jobs, and businesses to find the staff they depend on to remain prosperous in my constituency?

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[Andrew Gwynne (Denton and Reddish) (Lab)]

In answering an earlier question about 1950s women, the Under-Secretary of State for Work and Pensions, the hon. Member for Hexham (Guy Opperman), referred to the High Court but not the Parliamentary and Health Service Ombudsman’s report. Given that the report explicitly urged the Government not to drag their feet and to proactively co-operate with the next stages of the investigation, will he assure me that he will break the habit of a lifetime and do just that?

[Guy Opperman]

The hon. Gentleman seems to have forgotten that the PHSO was set up under a Labour Government. It has a three-stage process. We are observing the process that his Blair-Brown Government, which he obviously now disowns, set up and insisted that we take.

[Peter Aldous (Waveney) (Con)]

Motor neurone disease is a cruel and relentless condition. Too many people with MND and other terminal illnesses are struggling to access the benefits that they need. The Northern Ireland Executive have committed to introducing legislation this month to reform the unfair six-month rule. Will the Government follow their lead?