Oral Answers to Questions

Chris Stephens Excerpts

Monday 8th November 2021 Commons Chamber

[The Parliamentary Under-Secretary of State for Work and Pensions (Mims Davies)]

Jobcentres work directly with local employers using programmes such as SWAPs to fill those vacancies and gaps. We are providing training and work experience, and a guaranteed interview. The Chancellor has announced £1.3 million investment in new technology to better match claimants and vacancies with a new job-matching tool. I can confirm that that is out to tender and we will update the House shortly.

[Chris Stephens (Glasgow South West) (SNP)]

T2. I refer to my entry in the Register of Members’ Financial Interests. DWP staff report that Serco telephony services are causing excessive call times because the private sector staff are poorly trained. How much is this outsourcing obsession costing the taxpayer, and is it fair on claimants who face hours hanging on the phone only to receive often questionable advice?

[The Parliamentary Under-Secretary of State for Work and Pensions (Guy Opperman)]

If the hon. Gentleman wants to write to me I will try to get a more detailed answer, but the bottom line is this: he will be aware that there is a regular review of all contracts put out by the DWP, and in respect of Serco the latest data was published on 24 September 2021 and is available on the gov.uk website.