Autumn Statement Resolutions

Giles Watling Excerpts
Monday 27th November 2023

(1 year ago)

Commons Chamber
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Giles Watling Portrait Giles Watling (Clacton) (Con)
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First, I applaud the Ministers in His Majesty’s Treasury. Sticking to electorally hard positions goes against the natural political grain, but doing so has halved inflation. The autumn statement has done a great deal for every man, woman and child in Clacton and the wider nation. Despite this all-consuming effort to tame the tiger of inflation, which is working, we have still managed to protect the £78 million that is being invested in Clacton. I thank the Government for listening to my repeated pleas to look after coastal communities. That is levelling up.

I welcome a number of the measures, but I do so in a cautious manner. First, I welcome the fact that we have protected and fulfilled our manifesto pledge to keep the pension triple lock in place. I have fought for the past three months to keep our commitment to pensioners, and I am thrilled that the effort has won out in the end.

The tax reliefs for the English freeports are being extended from five to 10 years, with an additional £150 million investment opportunity fund. That potentially is great news for the Harwich freeport, but serious connectivity issues need to be dealt with in Clacton. If the people from Jaywick in Clacton do not see the benefit of this economic expansion, I will regard the whole freeport thing as a failure. Economic growth, particularly when backed by the state, cannot come without societal good.

I would also like to have a word regarding the banks. I thought our central bank was painfully slow to respond to the blatantly obvious inflationary bubble post-covid. Our current rate of 5.25% is a result of the backdrop of being too low for too long, and the subsequent climb was far too incremental, starting in December 2021. Our high levels of interest at a time of falling inflation could well represent the banking sector profiting out of the Bank of England’s tardiness, and that cannot be right. The Bank of England needs to respond in a reasonable way or risk the ire of the business community and of this House. We need to lower interest rates as soon as possible, to save some of the businesses in my constituency that are on the brink.

The bulk of my comments, however, come directly from and relate to our wonderful sunshine coast in Clacton. I reached out to a number of businesses and promised to be their voice, fulfilling my pledge to be Clacton’s man in this place. Here is what they had to say. Gavin Smith of Hedingham and Chambers buses—a firm doing amazing work, and I want to help it do better—wanted me to tell the Treasury that the £2 billion for development of zero-emission buses technology is great news, and it wants to work with that.

Of course, employees will welcome the 2% NI cut, but the massive 25% corporation tax rate hits business hard. The Cameron-Osborne years, which were just referred to, proved that lower and competitive taxes yield more for the Treasury due to the stimulus that gives to investment in the private sector. We must return to that fact of life that we as Conservatives all know.

There is one clear voice of concern from the sunshine coast, and it is one that I support. The minimum wage increase to £11.44 is excellent for so many, but for more than two decades Governments have been using a disingenuous term. They say, “We are increasing pay”, but let us be clear that they are not increasing pay but telling others to increase pay. What does that mean in real terms? For Amazon, a firm that saw profits explode thanks to covid spurring online sales and which had $513 billion of global revenue in 2022, it means little. For leisure businesses such as the Lifehouse in Weeley, it is devastating. Peter Murphy, its chief executive officer, told me that it expected its fixed costs to increase by £500,000. The company is a model business—it employs locally, gives to charity, has regenerated historic grounds, and even its restaurant menus show where produce has been sourced from in the immediate area—but it faces extinction unless something is done.

Hospitality and social care are the mainstay of our economy in Clacton, and they are not like Amazon, which measures profits in tens and hundreds of millions or billions and can pay more without a second thought. These businesses have high human resource headcounts and have to live with very tight margins. We need to protect them from increasing costs.

In this day and age, to treat all private entities as if they have the same capacity is madness. The mandates should be like tax on profit—they should fall heavier on the broadest shoulders. I am fine with the idea of special taxation on certain giants to retire the covid debt, the interest on which is a millstone around the national neck, but we cannot pretend that wages are Government money. They are businesses’ money, and that is not inexhaustible.

With falling inflation and key investments, we are well on the way to recovery. However, the message from Clacton is that that recovery is led by businesses, not by Whitehall. That means we need get the costs off their backs and let them do what they do and know best.

Oral Answers to Questions

Giles Watling Excerpts
Monday 8th November 2021

(3 years, 1 month ago)

Commons Chamber
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Chloe Smith Portrait Chloe Smith
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Again, the hon. Lady raises a common-sense point, on something that I will want to make sure is working well in our system. As I said in response to a previous point, we have indicated that we are keen to look at how the assessments in general can be improved. We have that commitment to this House in our Green Paper, published in July, which I will be looking forward to developing further. I can let the House know that we have received more than 4,500 consultation responses to that Green Paper, which gives us a very sound basis for hearing the voices of disabled people and acting on what is needed.

Giles Watling Portrait Giles Watling (Clacton) (Con)
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7. What support her Department is providing to young jobseekers.

Tim Loughton Portrait Tim Loughton (East Worthing and Shoreham) (Con)
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12. What support her Department is providing to young jobseekers.

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Mims Davies Portrait The Parliamentary Under-Secretary of State for Work and Pensions (Mims Davies)
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A year since the first placements began, almost 100,000 young people have started a kickstart role. I am delighted that kickstart will now continue through to March next year, offering exciting opportunities and crucial experience to even more young people through this extension. We are also extending our enhanced Department for Work and Pensions youth offer, expanding eligibility to 16 and 17-year-olds, so that all under-25s claiming universal credit or searching for work can benefit from more targeted support, through our youth hubs, mentoring circles and tailored support from youth employability work coaches.

Giles Watling Portrait Giles Watling
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I thank my hon. Friend for her answer. She will know, however, that we have a persistent problem with youth unemployment in Clacton, because I have raised this issue frequently. As we level up and build back better, can she assure me that we will not overlook areas of deprivation in the coastal regions of the south, so that we level up not only up and down, but sideways?

Mims Davies Portrait Mims Davies
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We are absolutely determined that no region is left behind, and we have invested in and strengthened our support offer, as I have outlined. My hon. Friend will be pleased to know that on 18 November we are hosting a kickstart employer day at Clacton Jobcentre Plus, matching employers directly with those young people in need to find them suitable roles.

Oral Answers to Questions

Giles Watling Excerpts
Monday 28th June 2021

(3 years, 5 months ago)

Commons Chamber
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Ben Bradley Portrait Ben Bradley (Mansfield) (Con)
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What steps she is taking to help people back into work through the provision of jobcentre services.

Giles Watling Portrait Giles Watling (Clacton) (Con)
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What steps she is taking to help people back into work through the provision of jobcentre services.

Mims Davies Portrait The Parliamentary Under-Secretary of State for Work and Pensions (Mims Davies)
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We have recruited thousands of new work coaches and expanded our jobcentre network through our plan for jobs. That, alongside our successful vaccine roll-out, means that we are seeing more claimants face-to-face in a covid-secure way. We are also delivering additional provision, including job-finding support, job entry targeted support, our £2 billion kickstart scheme and our restart scheme. We have also opened new Department for Work and Pensions youth hubs, expanded the sector-based work academy programme and increased our flexible support fund. Thanks to our work coaches and the plan for jobs, they now have more tools than ever to support claimants back into work.

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Mims Davies Portrait Mims Davies
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I am proud that our plan for jobs supports people, at any age and at any career stage, who are looking for new opportunities through, for example, our sector-based work academy programmes, our enhanced “50 PLUS: Choices” offer, and the new DWP “Train and Progress”, through which people can train for longer into a growing sector using the flexibilities built in within universal credit.

Giles Watling Portrait Giles Watling [V]
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I thank my hon. Friend for her earlier answers. Before this terrible pandemic hit, I had the opportunity to visit my local jobcentre in Clacton. Its staff are enthusiastic and devoted to their work, but that workload has increased dramatically as our hospitality and tourism sectors have been hit. These sectors are vital to the Clacton economy. Is the Minister taking account of our often overlooked and deprived coastal areas as the Government continue their important work of helping people affected by this terrible pandemic back into work?

Mims Davies Portrait Mims Davies
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Understanding the needs of every community is key—[Interruption.] I hear the Secretary of State mention Suffolk Coastal. The success of our jobcentres in understanding the local economy and getting local people back into work is key. Our JCPs change lives every day. One recent success story in Clacton was a customer who recently started a kickstart job in wildlife conservation—I am not sure whether my hon. Friend is joining him there at the moment—as a result of the five-week pre-employment course at the DWP.

Oral Answers to Questions

Giles Watling Excerpts
Monday 17th May 2021

(3 years, 7 months ago)

Commons Chamber
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Thérèse Coffey Portrait Dr Coffey
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No; we took a sensible approach in having a differential rate for universal credit. Of course, if any of the hon. Lady’s constituents would like support to secure extra income via the child’s other parent, the Child Maintenance Service is there to help parents in such situations.

Giles Watling Portrait Giles Watling (Clacton) (Con) [V]
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We have heard a lot about youth unemployment this afternoon. The House of Commons Library tells me that it has increased by 10%, with a 110% increase in the number of young people claiming unemployment benefits. Those statistics are concerning, especially for the Clacton constituency, where historically we have struggled with youth unemployment. We must get these young people back to work. The new lifetime skills guarantee will help, but what discussions has the Secretary of State had with the Treasury about the introduction of national insurance contribution relief for employers who hire young people, as we have done for those that hire veterans? If discussions have not taken place, will they soon?

Mims Davies Portrait The Parliamentary Under-Secretary of State for Work and Pensions (Mims Davies)
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I have regular discussions with a range of Ministers across the Government about how best to get young people into work and thriving. We are already incentivising employers to hire young people through the kickstart scheme, through which we pay wages and the associated national insurance contributions for six months. It is a job creation scheme for the young people who are most at risk of long-term unemployment, building vital experience throughout the pandemic and giving them the confidence and skills needed to thrive in their future workplace.

Oral Answers to Questions

Giles Watling Excerpts
Monday 9th March 2020

(4 years, 9 months ago)

Commons Chamber
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Guy Opperman Portrait Guy Opperman
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The statistics are actually getting better by the minute. In 2012, only 35% of young people aged between 22 and 29 saved into a workplace pension. Now 85% of 22 to 29-year-olds save, but there is more we can do, including for the self-employed. The 8% that is being saved has made a transformational difference, and the opt-out rate among the young is the lowest of all the cohorts.

Giles Watling Portrait Giles Watling (Clacton) (Con)
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2. What steps she is taking to provide support for people who require additional help transitioning to universal credit.

Sara Britcliffe Portrait Sara Britcliffe (Hyndburn) (Con)
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6. What steps she is taking to provide support for people who require additional help transitioning to universal credit.

Will Quince Portrait The Parliamentary Under-Secretary of State for Work and Pensions (Will Quince)
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The Department is working with a range of organisations to support claimants who are transitioning to universal credit. Help to Claim, which is being delivered by Citizens Advice, is working effectively for claimants, and we are in the concluding stages of detailed discussions for a second year of delivery.

Giles Watling Portrait Giles Watling
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On a recent visit to my local jobcentre, it was clear that we have excellent staff and that they support universal credit. Will the Minister outline what plans are in place for outreach services for those who might be intimidated by a visit to the jobcentre or, indeed, who want to access support online?

Will Quince Portrait Will Quince
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I thank my hon. Friend for his question and for visiting his local jobcentre. All jobcentres have wi-fi and computers available for claimants to access the internet. For those who are still unable to access or use digital services, or who are not able to travel, assistance to make and maintain their claim is available via the freephone UC helpline. As I mentioned, Help to Claim offers tailored practical support to help people make a UC claim.

Oral Answers to Questions

Giles Watling Excerpts
Monday 13th May 2019

(5 years, 7 months ago)

Commons Chamber
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Will Quince Portrait Will Quince
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I thank the hon. Lady for her question, but I gently point out that youth unemployment has halved under this Government.

Giles Watling Portrait Giles Watling (Clacton) (Con)
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6. What steps her Department is taking to increase financial support for vulnerable universal credit claimants compared with the legacy system.

Bob Blackman Portrait Bob Blackman (Harrow East) (Con)
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9. What steps her Department is taking to increase financial support for vulnerable universal credit claimants compared with the legacy system.

Amber Rudd Portrait The Secretary of State for Work and Pensions (Amber Rudd)
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Universal credit makes sure that payments reach those who need them most. Around 1 million disabled households will receive, on average, £100 more per month on universal credit than on the system it replaces. As a single system that integrates six legacy benefits, universal credit will enable 700,000 households to access approximately £2.4 billion of welfare that was previously unclaimed.

Giles Watling Portrait Giles Watling
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I recently wrote to the Secretary of State about one of my constituents in Clacton and the severe disability premium. I set out in the letter how my constituent was moved on to universal credit in October but now says that she is £185 a month worse off. I know the draft Universal Credit (Managed Migration Pilot and Miscellaneous Amendments) Regulations 2019 will rectify her situation and provide a lump sum to cover the missed payments since she moved. This is welcome, but when does the Secretary of State expect the regulations to be voted on so they can become law, especially given the real need of some claimants now?

Amber Rudd Portrait Amber Rudd
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I thank my hon. Friend for raising this important matter on behalf of his constituent. As he will be aware, there has recently been a court judgment on the Universal Credit (Transitional Provisions) (SDP Gateway) Amendment Regulations 2019, and we will have to wait to consider it before I will be able to give him an update. I will come back to him on the earliest possible occasion, because I understand the concern his constituent must have on this matter.

Pensions Dashboard

Giles Watling Excerpts
Wednesday 6th February 2019

(5 years, 10 months ago)

Westminster Hall
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Westminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.

Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.

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Giles Watling Portrait Giles Watling (Clacton) (Con)
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I am grateful to my hon. Friend the Member for Hendon (Dr Offord) for securing the debate. Speaking as one who probably had many thousands of jobs over my career, I think it is terribly important that we make clear how the pensions system works. This dashboard does just that.

As the Government announced when launching the consultation on the dashboard last December, the platform will put individuals in control of their data. I have to be absolutely honest: I was never clear about the data on my pensions at any given moment, and I used to have to sit down for some time to sort it all out, so this change makes sense.

I have no doubt that the dashboard will be a positive development for Clacton, where, like most places across the country, we have an aging population. In fact, we have the third-highest percentage of retirees in the country. There are 27,485 pensioners in Clacton—a number that now includes me—and by 2030 that is expected to increase by more than 20%, to 32,982. That means that at least 5,497 individuals out there working hard for their retirement will end up living, by sheer good fortune or whatever, on the glorious sunshine coast of Clacton in my wonderful constituency.

I want every one of those people to have a comfortable retirement, just as I want those who are already retired and living in my constituency to be comfortable; they are, after all, 40% of my electorate. As a matter of fact, I will be holding an older people’s fair in June, to ensure that they have all the support that they need. However, I also recognise the range of steps that the Government have taken to help older people during their retirement. Most important is the triple lock, which we are very sensibly retaining, and which means, as we well know, that the basic state pension will rise in line with inflation or earnings, or by 2.5%, whichever is highest. There are many beneficial policies for older people.

However, while I welcome these changes, I am worried about the prospects of future retirees. Even with more people saving, the workers of today are just not saving enough, despite their continuing hard work and the fastest wage growth for 10 years. In the future, when the savers of today retire, they are likely to come under greater pressure from a combination of factors, including reduced wealth and higher expenditure on social care and housing. We must mitigate those pressures, and I believe that the pensions dashboard gives us the opportunity to do just that.

The Pensions and Lifetime Savings Association recommended in its “Hitting The Target” report that

“the UK should develop and implement a series of targets”

on retirement income

“which build on the current analysis of what people need in retirement.”

According to the report, only 23% of people are unlike me and know how much they need to save to achieve an adequate retirement income. Workers of today must be encouraged to save more, and 70% of those workers say that targets would help them to do just that.

Unsurprisingly, I therefore argue that those targets must be incorporated into the Government’s version of the dashboard, and I ask that the industry does the same when developing its offering. In fact, that should be the minimum of our ambitions for this potentially transformative platform.

I ask the Government to approach the development of the dashboard platform with one aim in mind: ensuring that everyone saves more, but especially the young. The ease of access to data that the dashboard will provide should encourage that. Only 40% of millennials are likely to achieve an adequate retirement income. We are exposing ourselves to huge potential pressures on the welfare and social care systems—issues that we are already struggling to grapple with today—if current savers move into retirement without adequate income. Make no mistake: I do not believe that the dashboard is a silver bullet. However, it is at least a start. A well crafted and ambitious pensions dashboard is central to what I have described.

Oral Answers to Questions

Giles Watling Excerpts
Monday 7th January 2019

(5 years, 11 months ago)

Commons Chamber
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Justin Tomlinson Portrait Justin Tomlinson
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I know that my right hon. Friend worked tirelessly on this when he was a Minister in the Department for Education. We have 900 single points of contact who are supporting care leavers across the country. We are also working with a lot of businesses so that they can realise the huge potential that care leavers offer. I had two fantastic visits, to the Big House in London and PGL, which I saw at first hand were benefiting from giving care leavers work opportunities.

Giles Watling Portrait Giles Watling (Clacton) (Con)
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T1. If she will make a statement on her departmental responsibilities.

Amber Rudd Portrait The Secretary of State for Work and Pensions (Amber Rudd)
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Universal credit is a vital reform that overhauls a legacy system that trapped people out of work; with six different benefits and three different places, it was utterly confusing. All new claimants now receive universal credit. In the future, we will move claimants who have not changed circumstances from legacy benefits to universal credit in an approach known as managed migration. It is right that the Government eventually operate one system. The Department has long planned to support 10,000 people through this process before increasing the number of people migrated. That will provide an opportunity to learn how to provide the best support, while keeping Parliament fully informed of our approach.

Giles Watling Portrait Giles Watling
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The local jobcentre staff in Clacton do some excellent work and should be commended. However, the Secretary of State will know—I raised this case with her a little while ago—that for various reasons one constituent was unable to access some services at the jobcentre. In the end we were able to help this man, but what more can the Department do to ensure that outreach is available so that these vital services can reach even claimants who cannot make it to the jobcentre or who, like me, have difficulty dealing with IT stuff?

Amber Rudd Portrait Amber Rudd
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I thank my hon. Friend for drawing this case to my attention and for all the work he does with the jobcentre to ensure that his constituents have the right access to universal credit. Work coaches are trained to give additional support where it is needed, whether that is with IT or for people who require a home visit. We estimate that there have been nearly 300,000 home visits in the past year to ensure that people get the tailored support they need.

Disability Support

Giles Watling Excerpts
Wednesday 19th December 2018

(6 years ago)

Commons Chamber
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Giles Watling Portrait Giles Watling (Clacton) (Con)
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If I may, I will bring the debate back to the actual motion, which calls on the Government to commission an independent assessment of the cumulative impact of changes to the social security system. This is an important issue, and it is right that we should discuss it today. Let me add that it is an honour to follow the impassioned speech of the hon. Member for Bishop Auckland (Helen Goodman).

Of course we must ensure that the social security system works for everyone. It should be a safety net to help those who have fallen on hard times, but it should also help people to stand on their own two feet. When they cannot do that, it should be there to support them and enable them to lead decent lives.

If we are to consider the motion properly, we must recognise that, because of the Government’s actions, disability spending will be higher in every year to 2020, relative to both 2010 and today. Thanks to their reforms, the average weekly award of PIP is more than £13 higher than the old DLA award, and 87% of claimants say that they are satisfied with their claimant journeys. In this year alone, £50 billion will be spent to support people with disabilities and health conditions. There are further achievements that I could stand here and natter on about, but for the sake of brevity, I will merely say that the Government have a strong track record on disability support.

Moreover, the NHS, which has now been given a record level of funding thanks to this Government, will continue to offer unparalleled care to people with poor health. As for carers, their allowance has increased from £116 to £120 a week since 2010. There is more support for carers, and it has grown faster than wages. In the context of the motion—to which I return again—that is very good news. The changes will almost certainly have a positive impact within the wider social security system, and will benefit sick and disabled people and their families and carers. I do not think we need an independent assessment to tell us that.

Let me make a quick point about universal credit. I believe that the purpose of any social security system should be to help people into work and give them the satisfaction that work provides, rather than creating yet another culture of dependency that the country simply cannot afford. It is estimated that universal credit will help 200,000 more people into work when it is fully rolled out, and will empower people to work an extra 113 million hours a year. For disabled people specifically, they have boosted income of about £110 a month thanks to the increased support under UC. On a recent visit to my local jobcentre, my staff and I found that the majority of claimants in my constituency are happy with UC according to jobcentre staff. In fact, the staff there are very happy to be dealing with it; they prefer it to the old legacy benefits.

I had a recent case of a disabled gentleman who was struggling to find outreach support from the jobcentre. With the assistance of a local councillor we were able to help this gentleman. I raised this case with the Secretary of State this week, and I am pleased that she said that she would look at ways to promote that outreach so that people are aware of the services offered at our jobcentres.

Ruth George Portrait Ruth George
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The hon. Gentleman is painting an extremely rosy picture of circumstances in Clacton. Is he aware of the visit a month ago to Clacton of the UN special rapporteur on poverty, and his report on the serious poverty he found there and the lack of support for people, including those with disabilities?

Giles Watling Portrait Giles Watling
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Of course I am aware of the visit of the UN rapporteur, whom I met for two hours. He spent, I think, two hours in Jaywick, where there absolutely are problems; he arrived, spoke to the people of Jaywick and went away in two hours. That shows total disrespect for the staff and the officers of the local council who have been working so hard for so long to improve the situation in Jaywick. We are building 10 more houses there: five for council housing and five starter homes. We have bought 30 hectares of land and we are expanding our works in Jaywick, and things in Jaywick are improving. Moreover the rapporteur’s visit irritated the people of Jaywick greatly; it irritated them that somebody yet again has come to Jaywick, looked at it and said, “This is a bad place to live.” No, it is not; it is a wonderful place to live with a wonderful community who are on the up at the moment. I thank the hon. Lady for that intervention, as I enjoyed that hugely.

We were the party that introduced the Disability Discrimination Act 1995, a groundbreaking Act that was subsequently amended and replaced by the Equality Act 2010. On the specific point about an independent assessment, it is because of the chain of legislative changes that we started that all Departments and public bodies now have a responsibility for considering and monitoring the impact of policies on disabled people. This is the case for all policy, not just disability-related policies.

Finally—and this is the crucial point—if we commission this assessment, we must recognise that the DWP does not believe it is methodologically sound to publish a cumulative impact separately for disabled people. The main reasons are that the Department’s survey data are limited, particularly in terms of capturing the severity of disability, and because most people live in households with others, the Department does not know how incomes are shared. It is very hard to look at effects separately for the disabled. That will be the case for an independent body, too, so there is no point in commissioning a flawed and inaccurate assessment; that helps nobody.

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Stephen Lloyd Portrait Stephen Lloyd
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I was not aware of that, but it makes my case perfectly. As the hon. Lady knows, that is a good lobby group, from a different perspective—from the right of centre. What we have is left of centre, centre—an empty void these days, but that is by the by—and right of centre all telling the Government to have the impact assessment.

Giles Watling Portrait Giles Watling
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Does the hon. Gentleman not agree that if the impact assessment is based on faulty data, and therefore comes up with faulty answers, it is not worth having?

Stephen Lloyd Portrait Stephen Lloyd
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I have to say to the hon. Gentleman, with genuine respect, that I think the Department is spinning to him on that. I know a lot about disability statistics, including all the different Government and DWP statistics, and I do not believe that it would be beyond the wit of man to come up with the model that gets over the particular hurdle he has talked about. My view is that the hurdle is not as dramatic as the DWP is saying. We might have to agree to disagree, but I genuinely believe that, and I have worked a lot with the DWP over the years under different Governments.

I will now close, as I know others wish to speak. The request for an independent assessment is not unreasonable, and it would do the Government credit to accept it. On that basis, I hope the Minister is listening.

Oral Answers to Questions

Giles Watling Excerpts
Monday 2nd July 2018

(6 years, 5 months ago)

Commons Chamber
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Lord Sharma Portrait Alok Sharma
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We do not want anybody to be in distress. If colleagues on either side of the House have specific cases, they should bring them to Ministers. We hear a lot of general commentary, but we would like to help individuals, so please bring us those specific cases.

Giles Watling Portrait Giles Watling (Clacton) (Con)
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9. What assessment her Department has made of rates of universal credit claimant satisfaction.

Esther McVey Portrait The Secretary of State for Work and Pensions (Ms Esther McVey)
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Some 83% universal credit claimants are satisfied with the service. The claimant survey shows that the majority of people find interactions with their work coach, both online and in person, to be helpful and that the online journal is easy to use.

Giles Watling Portrait Giles Watling
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With universal credit due to be rolled out in Clacton later this month, will my right hon. Friend reassure me that, with recent changes to the system, my residents will get a better service?

Esther McVey Portrait Ms McVey
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I want to recognise all the hard work that my hon. Friend does in his constituency. Yes, his constituents will get a better service now that we have added those changes. However, he does not have to take my words for it. Chloe, a lone parent, said: “Universal credit is easier than the old system, and it has helped me to get a job. It is simpler, as I do not have to keep putting my wage slips in. I can actually vary my wages and get paid automatically.”