HMRC Office Closures

Damian Hinds Excerpts

Tuesday 24th November 2015 Commons Chamber

[The Exchequer Secretary to the Treasury (Damian Hinds)]

I am not quite sure how to follow the hon. Member for Kirkcaldy and Cowdenbeath (Roger Mullin).

Protecting the country’s tax revenues is of course a vital part of our long-term economic plan. It is particularly important given the contributions that we expect the tax system to make to delivering an overall surplus in 2019-20. As an integral part of that, we strengthened HM Revenue and Customs’ ability to carry out its job as effectively and as efficiently as possible.

In 2009-10, the tax gap stood at 7.3%. By 2013-14, it had fallen to 6.4%, and that represents an additional £14.5 billion in cumulative tax collected. Over the past Parliament, HMRC has secured around £100 billion in additional compliance yield, including more than £38 billion from big businesses and £1.2 billion from the UK’s richest 6,000 people. Our investments, including £800 million in the summer Budget, helping HMRC to recover an additional £7.2 billion, have been vital to achieving that success. As well as that, it is clearly important that the structure and organisation of HMRC are fully fit for the 21st century, and that is what these changes are all about.

[Philip Davies]

Will my hon. Friend give way?

[Damian Hinds]

I will not just at the moment, if that is all right with my hon. Friend.

The primary objective is for HMRC to bring its workforce closer together in regional centres so that they can collaborate better, providing more opportunities for economies of scale and of scope and for individuals’ career progression. That will allow them to deliver higher quality public services at a lower cost to the taxpayer. It is simply not efficient to have HMRC’s 58,000 employees spread throughout 170 offices across the UK.

[Andy McDonald]

While the Minister is on the subject, does he want to tell the House what assessment he has made in socio-economic terms of the damage that will be caused by those tax offices and workers withdrawing from those very communities?

--- Later in debate ---

[Damian Hinds]

As the Financial Secretary to the Treasury said, this is about moving into more efficient and more effective regional centres in which, in those places, jobs will be created. The great majority of people are within travel time of those centres and will be able to move.

[Mrs Hodgson]

Will the Exchequer Secretary give way?

[Damian Hinds]

I will not for the moment. I want to see how things go and to try to cover as many as possible of the points that have been raised during the debate.

The consolidation has been ongoing since the formation of HMRC in 2005, when it had more than 570 offices. Most recently, in 2014, it announced the closure of 135 older-style walk-in centres, to which vulnerable customers had to make the effort to travel. HMRC replaced them with a dedicated “needs extra support” service, whereby officials go to meet the customers in their own home or at a convenient location. I have met and spoken to HMRC staff who have made the change from the old service model to the new one, and have heard about how much more effective it is in supporting those who need most help.

[Peter Dowd]

rose—

[Damian Hinds]

If the hon. Gentleman will forgive me, I will not give way.

Keeping HMRC’s valued employees fully engaged has been a central part of the transformation programme. The proposals were initially announced internally 18 months ago. Since then, HMRC has held about 2,000 events across the country, talking to and consulting colleagues on the changes.

[Philip Davies]

This is a really lazy reorganisation by HMRC, which appears to have picked either the biggest place in a region or the one that is easiest for the London staff to get to by train. Will the Exchequer Secretary consider what has been said in this debate and go away and look at the issues from a properly local perspective?

[Damian Hinds]

I assure my hon. Friend that that is not the way in which the process to identify the locations has been conducted. My hon. Friend the Financial Secretary mentioned earlier the combination of site and location-specific criteria. Critically, the process has also involved mapping out where HMRC staff live, in order to calculate reasonable travel distances and the locations to which those individuals can reasonably travel. In the case of HMRC staff employed in Leeds and Bradford, 130 live a more reasonable distance from Leeds than they do from Bradford.

[Peter Dowd]

What does the Exchequer Secretary have to say to my constituents who have been connected to the civil service for half a century? What does he have to say to the town that will be devastated when those 2,500 jobs move out?

[Damian Hinds]

There are a great number of job opportunities in Liverpool, near the hon. Gentleman’s constituency. This will be a different type of operation, with more disciplines co-located in the same building, so there will be more opportunities for collaborative and efficient working and for career progression and development. Everyone working for HMRC will have the opportunity to discuss their personal circumstances with their manager ahead of any office closures or moves, including any issues that need to be taken into account when making decisions.

[Andy McDonald]

Will the Exchequer Secretary give way?

[Damian Hinds]

Not at the moment. As I have said, HMRC has mapped the geographical location of all of its employees, to work out which locations work best for most people. We envisage that the new office structure will give more people more opportunities, which is good for them as well as for the organisations as a whole.

I have not given way as much as I might have done, because I wanted to respond to as many as possible of the points that have been raised during the debate. The questions were many and the minutes available are few, but I shall do my best. If I omit anything crucial that has been raised, I will write to the hon. Member concerned.

The official Opposition spokesman, the hon. Member for Wolverhampton South West (Rob Marris), rightly raised the question of the Mapeley leases. It is precisely because of the expiration date of those leases, which account for about two thirds of the estate, at the end of the private finance initiative contract in 2021 that this is a one-off opportunity to make this change to the estate footprint. If the opportunity is missed, there will not be another one like it for some 15 years.

I have been asked a number of times, quite rightly, about the number of compulsory redundancies. Of 58,000 staff in total, 4,000 are expected not to be in reasonable travel time of a regional centre, but that is not the same as saying that there will be 4,000 compulsory redundancies. Every year, many people retire or move away from organisations, including HMRC.

[Andy McDonald]

What counts as reasonable travel time?

[Damian Hinds]

I will in a moment come to the point that the hon. Gentleman is shouting out from his seat. The average age of employees in the organisation is late 40s or early 50s, and this is a 10-year plan, so compulsory redundancy should be a last resort.

What counts as reasonable travel time will depend on the circumstances of the individual and will include consideration of factors such as caring responsibilities, which is one reason for providing the opportunity of one-to-one discussions, quite rightly, with all employees. Typically, reasonable travel time is taken to mean around an hour, but that does not mean that that is correct for everybody in every circumstance in every location.

A number of hon. Members, including the hon. Members for Middlesbrough (Andy McDonald) and for Bootle (Peter Dowd), my hon. Friend the Member for Shipley (Philip Davies) and the hon. Member for Wrexham (Ian C. Lucas), complained about the manner in which the announcement came out. I make no apology for the fact that the staff were told first. On the day of the announcement, the entire HMRC senior team was out in the field at those office locations to carry out face-to-face discussions with staff. The direction of travel had been shared with staff 18 months earlier, and in the intervening time some 2,000 events had been held up and down the country to discuss the changes. In terms of contact with MPs, I can confirm that HMRC will be happy to discuss the situation with them.

[Ian C. Lucas]

Will the Minister give way?

[Damian Hinds]

If the hon. Gentleman will forgive me, I will not, because of the time.

I want to respond to the specific points that hon. Members have rightly raised about their constituencies. On Shipley and Bradford, my hon. Friend the Financial Secretary has agreed to meet Bradford MPs, as they know. The chief executives of HMRC and of Bradford’s local authority are also due to meet to discuss the issue. We have heard about Chatham and Chelmsford. I should explain that they are both two-stage programmes with a transitional arrangement in place for three or four years at Maidstone and Southend respectively. The hon. Member for Bootle raised the question of not knowing exactly where in Liverpool the regional centre would be. This programme stretches over a number of years, and it is right that as an organisation goes into a commercial negotiation over premises, it does not identify the exact location it has in mind because, as was mentioned in the debate, that would put up the price that was asked.

I want to reassure the hon. Member for Dwyfor Meirionnydd (Liz Saville Roberts) that HMRC is very conscious of the importance of the Welsh language service and intends there to be no denigration of service to Welsh speakers as a result of these changes. I want also to reassure colleagues from Northern Ireland that we expect the number of staff in Northern Ireland to go up at the end of this period, rather than down. HMRC absolutely recognises the unique issues in the Province.

The Scotland-specific proposals will see the opening of two regional centres, in Glasgow and Edinburgh. In addition, a specialist crime centre will be maintained in Gartcosh. Although discussions with individual employees are ongoing, HMRC’s presence in Scotland will remain consistent, at 12% of its total workforce as against only 8% of the UK’s population. To respond to the hon. Member for Dundee West (Chris Law), the 600 jobs at Sidlaw House will move to the Department for Work and Pensions, while we will do everything to find alternative options working one-to-one with those at Caledonian House who are outside reasonable travel times for the new regional centre.

[Owen Thompson (Midlothian) (SNP)]

claimed to move the closure (Standing Order No. 36).

Question put forthwith, That the Question be now put.

Question agreed to.

Main Question accordingly put.