HMRC Office Closures

Sharon Hodgson Excerpts

Tuesday 24th November 2015 Commons Chamber

[Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)]

Will the Minister give way?

[Mr Gauke]

I will not. I have listened to Mr Speaker and I take his words very seriously. I will make progress.

I say to the hon. Member for Livingston that the changes that HMRC is talking about, such as trying to find efficiencies through centralisation, are not unique to HMRC or the UK Government. The Scottish Government have also brought forward proposals to rationalise their estates. They brought forward proposals to close up to seven of Police Scotland’s 10 control rooms, and we hear of plans to close regional fire stations, following the consolidation of local fire authorities into one national body. There have been cuts to the number of court buildings across Scotland, and the number of incorporated colleges was cut by almost half. I am sure that the Scottish Government had good reasons for doing that, but so do we, and it is right that we take such steps.

In conclusion, if we want HMRC to do its job effectively, we must ensure that it is fit for the challenge. We must be willing to modernise, find efficiencies, target resources, and make long-term strategic decisions. That is precisely what HMRC is doing by transforming itself into a smaller, more highly-skilled organisation, with modern, digital services, and a data-driven compliance operation that will deliver more for the taxpayer at lower cost. What would the opponents of change prefer? Do they want to rely on a structure that in many respects dates from before the internet era, or to pump in more money without examining where it is going? It is surely right that HMRC carries out efficiencies, targets its resources, and concentrates on delivering for the British taxpayer. That is the policy it has embarked on, and it is already increasing revenue yield and closing the tax gap. That is the policy that the changes will help achieve, and I urge the House to reject the motion.

--- Later in debate ---

[Damian Hinds]

As the Financial Secretary to the Treasury said, this is about moving into more efficient and more effective regional centres in which, in those places, jobs will be created. The great majority of people are within travel time of those centres and will be able to move.

[Mrs Hodgson]

Will the Exchequer Secretary give way?

[Damian Hinds]

I will not for the moment. I want to see how things go and to try to cover as many as possible of the points that have been raised during the debate.

The consolidation has been ongoing since the formation of HMRC in 2005, when it had more than 570 offices. Most recently, in 2014, it announced the closure of 135 older-style walk-in centres, to which vulnerable customers had to make the effort to travel. HMRC replaced them with a dedicated “needs extra support” service, whereby officials go to meet the customers in their own home or at a convenient location. I have met and spoken to HMRC staff who have made the change from the old service model to the new one, and have heard about how much more effective it is in supporting those who need most help.