(7 months ago)
Public Bill CommitteesI congratulate the hon. Member on his commendable Bill and thank him for inviting me to be part of his Committee today. Please forgive me, for I should know this, but I cannot find it in the notes: which medical professional would be responsible for assessing the life expectancy term? Would that be confined to one or two medical professionals?
I am grateful to the hon. Lady for raising that point. My understanding is that it is one medical professional. I cannot give her a specific answer, but I understand that it is the person who is in charge of that case for that particular person. I do not know exactly how senior they are. I understand that it is not subject to second opinions or anything like that.
(7 months ago)
Westminster HallWestminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
I beg to move,
That this House has considered e-petition 640062 relating to Carer’s Allowance.
It is always a pleasure to serve under your chair-personship, Ms Elliott. The petition was started by Alasdair Adam and has 13,914 signatures. It asks the Government to increase carer’s allowance to 35 hours a week at the minimum wage, and specifically to increase the amount of carer’s allowance to match pay for a full-time job. Unpaid carers eligible for carer’s allowance receive £76.75 a week to provide at least 35 hours of care to people in receipt of certain benefits, which is almost £300 less than what someone earning the national living wage would be entitled to. Many unpaid carers must give up work to provide care, and being a carer can also have a significant impact on wellbeing and lifestyle.
The Government responded:
“Carer’s Allowance is a benefit that provides some financial recognition that a carer may not be able to work full-time. It is part of a range of support based on individual needs, rather than a wage. The Government fully recognises the invaluable contribution that unpaid and family carers make in providing significant care and continuity of support to their loved ones. Unpaid carers play a vital role in the lives of their family and friends—and since 2010 we have increased Carer’s Allowance by almost £1200 a year.”
It is my honour to present this petition to highlight a grave concern that weighs heavily on the hearts of many across our nation. The inadequacy of carer’s allowance in the UK is a concern that affects the very fabric of our society. In a society that prides itself on compassion and support for those in need, it is disheartening to witness the struggles endured by countless caregivers who selflessly dedicate their lives to caring for loved ones. The carer’s allowance, intended to provide financial assistance to those unsung heroes, falls drastically short of meeting their needs.
First and foremost, let us acknowledge the monumental contributions of caregivers. They are the backbone of our communities, often sacrificing their livelihoods and personal aspirations to ensure the wellbeing of others. Their existence saves the taxpayer billions of pounds every year, yet despite their invaluable role, many caregivers find themselves living on the brink of poverty due to the inadequacy of carer’s allowance. One would be forgiven for thinking that carer’s allowance is some extra money for someone who pops in to check on an elderly neighbour. In the vast majority of cases, it is paid to someone who cares round the clock for a close relative.
During my research for this speech, I heard testimony from the petitioner Alasdair, as well as from carers Jacky and Katy from the We Care Campaign, which specifically advocates for unpaid carers. All three cared for close relatives—parents, a child and a partner respectively.
Alasdair spoke about the challenges of making ends meet in circumstances that are far from black and white. His carer’s allowance often needed to go on household items and supporting his father. Living month to month means that there is no money for unexpected outgoings.
Jacky told me about caring for her 28-year-old daughter. The role is 24/7. Although she is reluctant to use external carers, she is also prevented from drawing down direct payments to top up her carer’s allowance. Jacky’s money does not match that of her daughter’s personal independence payment, so she is often left without enough money for both of them to do things such as social activities and hobbies.
Katy cares for her husband who has motor neurone disease, plus her mother and mother-in-law who both have caring needs. Katy spoke of the challenge of making ends meet, surviving only because of her husband’s PIP and a small ill health-related pension. Despite caring for three people, Katy is allowed only one carer’s allowance payment as per the rules. The current allowance barely covers the basic cost of living, let alone the additional expenses incurred during the unpredictable challenges of caring for someone with disabilities or chronic illnesses.
From medical bills to specialised equipment and everyday essentials, the financial burden on caregivers is overwhelming. Many are forced to make impossible choices between putting food on the table and accessing services. Furthermore, the eligibility criteria for carer’s allowance are unduly restrictive, leaving out a significant proportion of caregivers who are equally deserving of support. The requirement for caregivers to provide at least 35 hours of care a week effectively excludes those who juggle caregiving responsibilities with part-time employment or other commitments. That arbitrary threshold denies assistance to individuals who are in dire need of financial relief. Perhaps the Minister will explain how the 35 hours of care criteria was arrived at.
The narrative surrounding carer’s allowance is often toxic, with carers being treated as undeserving at best and criminals at worst. The recent news coverage of people being fined or charged with benefit fraud because of accidental overpayments or honest mistakes, sometimes concerning as little as a few hundred pounds, throws a spotlight on it. Such action is neither fair nor proportional. Carer’s allowance is the lowest paid benefit of its kind. Those examples say something about the value put on carers and speak of a society and its Government that simply do not value care.
Support for carers should go well beyond carer’s allowance. Stakeholders such as care charities and think-tanks have told me of diminishing support for carers during recent years, citing the lack of availability of respite care and training opportunities as examples of a crumbling support network. It is suggested that any reform should centre on providing support for carers to remain in work where possible. That would involve financial support and flexibility in how carer’s allowance is paid to avoid a threshold cliff edge. In addition, the threshold needs to be raised and tied to the periodic uprating of any minimum or living wage.
Across the UK, 600 carers a day give up work without having a choice. In December 2022, Carers UK highlighted that the earnings limit for carer’s allowance is not keeping pace with the national living wage. It stated:
“Over the last four years, the number of hours carers have been able to work alongside receiving Carer’s Allowance has shrunk from just under 15 hours a week in 2019 to roughly 13 hours and 20 minutes from…April 2023. This represents a loss of 1 hour 40 minutes a week. Over a year this amounts to a loss of 12 days of paid work.”
I congratulate my Petitions Committee colleague on presenting the petition so clearly. She talked about the carer’s allowance not meeting the costs. Is she aware, as I am from my constituents, that the cost of living crisis and things such as food prices going up are actually making that acutely difficult, perhaps more difficult now than it was a few years ago?
My hon. Friend makes an important point, with which I completely agree. This debate can only highlight the plight of unpaid carers.
Although carers can work any amount of hours, they must not exceed the earnings limit, which effectively limits the hours that they can work. It is important to understand that the problem of in-work support is one of implementation, not legislation. Laws exist that provide the framework for support for carers in employment, but all too often we see examples where that support is simply not implemented properly at an employer level. That said, the policy for carer’s allowance needs to be far more inclusive; caring is not just about older people. The 21-hour rule on study is arbitrary and discriminatory. Financial support should be stronger, clearer and less at the discretion of grant decision makers. There is also no clarity on who is responsible for any policy failure at a civil service or a ministerial level; it is everyone and no one.
Work must be done to end the postcode lottery and level up the services available in poorer areas. There are stark inequalities across the different regions in how the carer’s assessment for young carers is delivered. There are huge disparities in whether or not a GP surgery provides information on support for carers, and there is a significant gap between the number of people who identify as carers and those registered as a carer with their GP.
We need to answer the question: what is carer’s allowance for? A recent survey reported that 48% of those in receipt of it say that it does not make the difference that it should. Any reforms must examine the level of carer’s allowance so that it better reflects the level of financial impact of caring responsibilities, increase the earnings limit and tie it to national living wage increases, and review the 21-hour study rule. We need to aggregate the total number of caring hours if someone is caring for more than one person, so that their allowance reflects accurately their caring responsibilities, and explore the option of a sliding scale of payments depending on the level of caring responsibilities, supporting those who wish to stay in work. The reforms must also modernise carer’s allowance processes to guard against accidental overpayments and treat honest mistakes compassionately, fairly and proportionately, and provide an additional payment for carers of state pension age. Such reforms would help to bridge the gap between the current state of things and how we might wish them to be.
Carer’s allowance fails to adequately address the long-term implications of caregiving for the mental and physical wellbeing of caregivers. The emotional toll of caring for a loved one can be profound, leading to increased stress, anxiety and burnout. Without sufficient support, caregivers risk their own health and wellbeing, perpetuating a cycle of hardship and suffering. We cannot turn a blind eye to the injustices faced by caregivers across our nation. It is incumbent on us as a society to rectify those inadequacies and provide meaningful support to those who dedicate their lives to caring for others.
Although I appreciate the difficulties and dangers of paying carers a minimum wage, we must demand a carer’s allowance that reflects the true value of caregiving. We need a fair and dignified allowance that alleviates financial hardship and recognises the invaluable contributions of caregivers to our society. Let us stand in solidarity with caregivers and advocate for meaningful change. I urge the Government and policymakers to reform carer’s allowance and reinvigorate all support to ensure that it serves its intended purpose of providing genuine help for those who need it most. Together we can build a more compassionate and inclusive society where caregivers are valued, respected and adequately supported.
It is nice to see you in the Chair, Mrs Cummins. There is agreement among all speakers in this debate, including the Chair of the Work and Pensions Committee, my right hon. Friend the Member for East Ham (Sir Stephen Timms); the Opposition spokesperson, my hon. Friend the Member for Lewisham, Deptford (Vicky Foxcroft); and the SNP spokesperson, the hon. Member for Motherwell and Wishaw (Marion Fellows). I thank them all for their valuable contributions.
I hope that the Minister, who is very magnanimous, will urge her Government to review and reform all aspects of carer’s allowance, as has been called for by the petitioner, Alasdair, and all speakers today. I say again how much I admire and respect all unpaid carers in the UK, and I thank them all from the bottom of my heart for what they do. I also thank the charities that support them. Carers are truly wonderful people and they deserve to be recognised, valued and better supported by this Government. I hope that this Government have listened today.
Question put and agreed to.
Resolved,
That this House has considered e-petition 640062 relating to Carer’s Allowance.
(1 year, 8 months ago)
Westminster HallWestminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
It is a pleasure to see you in the Chair, Ms Elliott. I congratulate the hon. Member for Arfon (Hywel Williams) on securing this very important debate.
Wales is facing a housing crisis because there is a shortage of affordable properties that people can purchase or rent. That shortage forces many low-income households to move into a property that they cannot afford, risking financial hardship, or into a property that is in poor condition, risking ill health, or to seek assistance from local authority homelessness services. The local housing allowance, introduced in 2008, is the amount of housing benefit, or the housing element of universal credit, available to those who are renting from private landlords. The amount of support provided is based on the area in which the individual lives and the number of bedrooms they require. There are a number of LHA determining factors, including allowing a tenant to rent in the cheapest third, 30th percentile, of properties within a market area, which depends on the location of the property—Wales is divided into 23 broad rental market areas—and on the number of bedrooms to which a household is entitled.
However, despite the good intentions behind the LHA, the scheme has been the subject of much criticism and controversy. In many areas, the LHA does not cover the full cost of renting a property, leaving individuals and families in a precarious financial situation. The issues have recently been exacerbated, as LHA rates have been frozen since 2020 at the level of 2018-19 private rental rates. Research by the Bevan Foundation found that in my Neath constituency, 51 properties were advertised for rent in February 2023, but not one property was covered by the LHA rate. Furthermore, the gap between market rents and the LHA rate in my constituency is £95.93 for a one-bedroom property, £113.33 for a two-bedroom property, £146.24 for a three-bedroom property and £251.45 for a four-bedroom property. That means that many people in Neath face the prospect of homelessness, with some being forced to choose between paying their rent and putting food on the table. That is an unacceptable situation that needs to be addressed urgently.
One solution to the problem is to increase the LHA rate for the area. That would provide much-needed relief to those who are struggling to pay their rent and would help to prevent homelessness. The Welsh Government have already taken steps to address this issue with the introduction of the Welsh housing quality standard and the Housing (Wales) Act 2014. However, more needs to be done. The UK Government must recognise the unique challenges facing areas such as Neath and take action to ensure that the LHA rates are sufficient to cover the cost of renting a property. That not only would help those who are struggling to make ends meet but would have wider economic benefits by reducing the number of people who are at risk of homelessness and supporting the local rental market.
However, low-income tenants may face more barriers when looking for properties in the private rental sector, and many may find them difficult or impossible to overcome. Examples are requirements for deposits of more than one month’s rent, guarantors, credit checks, minimum income checks, and professional-only tenants. The Bevan Foundation found only 32 properties in Wales at or below the LHA rate. Twenty-three also had one or more of the barriers that I just mentioned. To put it another way, only nine properties fully covered by the LHA did not require one or more of the additional qualifications. Seven were in Cardiff, one in Ceredigion and one in Rhondda Cynon Taf; there was none in my constituency of Neath.
The local housing allowance is a vital scheme that provides much-needed financial assistance to those who are struggling to pay their rent, but current rates of LHA are inadequate in many areas, including my constituency of Neath. It is time for the UK Government to take action to address the issue, and to ensure that LHA rates are sufficient to cover the cost of renting a property. The Chancellor could have used his Budget today to uplift LHA rates to the contemporary 30th percentile, providing housing security and decreasing mental and physical illness among those struggling to pay their rent. By not taking action, the Chancellor has increased pressure on local authorities, which will drive up the use of temporary accommodation. He has not prevented homelessness, not supported the local rental market and not provided a brighter future for the people of Neath, Wales and the UK in their home.
(1 year, 8 months ago)
Commons ChamberI know that my hon. Friend takes great interest in supporting women in work, and working with employers is crucial to ensuring that they can both retain and recruit women and that there is no stigma in the workplace for those experiencing the impact of the menopause. I am delighted to announce the appointment of Helen Tomlinson as the DWP menopause employment champion. She will have a key role in driving awareness and promoting the benefits of a fully inclusive workplace to both business and the economy, and I will be sharing further details of her appointment later today.
Research conducted by the Bevan Foundation has established that local housing allowance is not a solution to the cost of living and housing crises for families on low incomes and for the most vulnerable because it is too low, and has been frozen since 2020 while private rental costs have soared. Will the UK Government help those in need and uprate the allowance?
We recognise that rents are increasing, and that a challenging fiscal environment means we need to support people effectively. We have therefore announced a support package for the most vulnerable households, which includes help through the household support fund. Those who are entitled to housing benefit or the housing element of universal credit and who have a shortfall can reach out for discretionary housing payments from local authorities.
(2 years, 8 months ago)
Westminster HallWestminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Order. The debate is well subscribed, so I am putting in place a formal time limit of four minutes. I call Peter Gibson.
(3 years, 8 months ago)
Commons ChamberMy hon. Friend raises an important point. One lesson we can take from these unprecedented times is to look to extend the principle of the severe conditions criteria and, where possible, use clear evidence to remove unnecessary assessments. We will explore that further, working with disabled people and health and disability charities, in the upcoming health and disability Green Paper.
The Department is committed to delivering an improved benefit system for claimants nearing the end of their lives, and we are working across government to bring forward changes.
Will the Minister urgently correct the anomaly whereby someone with a severe condition eligible for an ongoing award under the normal rules has a light-touch review after 10 years, but someone with a terminal illness such as motor neurone disease has to reapply after three years under the special rules or risk having their benefits stopped?
I thank the hon. Member for raising that important point, referring to someone who qualifies under special rules for terminal illness normally having an award for three years. The point was raised during the review of changing the rules around special rules; we are considering it and I welcome its having been raised.
(7 years, 10 months ago)
Commons ChamberI refer the hon. Lady to three things: the Secretary of State’s reform speech in which he announced that his focus was on the particular issue of sanctions for people with mental health conditions; obviously, the Prime Minister’s statement today; and the Green Paper, a major tenet of which is that we are consulting on the work capability assessment—a Labour policy that is not delivering. I am very pleased that enormous numbers of Labour MPs came to our drop-in on this and will be helping us with the consultation. This is an important issue, and we should get it right.
Over 93.5% of assessments for personal independence payment and over 90% of work capability assessments for ESA are deemed of acceptable quality through independent audit. Those that are not deemed acceptable are returned to the provider to be reworked. The Department closely monitors all elements of providers’ performance and holds those providers to account through their contracts.
Will the Minister consider introducing and funding the mandatory use of body-worn cameras by all contracted-out assessment providers, which will improve the accuracy and efficiency of the much-disputed health assessment reports and safeguard claimants and assessors, and which is proving to be very successful when used by emergency services across the UK?
There are detailed improvement plans for both PIP and ESA. Another thing that is being considered is how assessments are recorded. If the hon. Lady wants to write to me with any specific suggestions, I will be very happy to look at them.
(8 years ago)
Commons ChamberIt is a privilege to speak in this timely debate about a very serious and concerning matter, and I congratulate the hon. Member for Airdrie and Shotts (Neil Gray) on securing the debate.
The welfare state has been the jewel in the crown of British politics for over 70 years. The concept was brought to life by a number of Liberal reforms during the first two decades of the 20th century and has been improved upon and matured by successive Labour Governments, starting with Clement Attlee’s Administration following the 1945 general election. The central principle that led to those Acts of Parliament was the delivery of social security—a safety net of the state, there to catch people who are down on their luck and who have experienced trauma in their lives, whether that be illness, accident or unemployment. This right to social security was then enshrined in article 22 of the universal declaration of human rights in 1948. The notion of social security and welfare is not one that the Labour party wishes to monopolise, and we must recognise the symbolic importance of the fact that many aspects of the welfare state have been retained during the tenure of every Government since 1945.
This Conservative Government seem determined to do everything they can to undermine this social contract and undo 70 years of work. Under the guise of austerity, the Tories have taken through the biggest cuts to welfare for 100 years, and since 2010 we have seen an assault on benefits for disabled people, working people and single parents, among others.
The proposed cuts to ESA and universal credit are yet another act to deliberately hurt the working class. The Resolution Foundation has undertaken research that suggests that cuts to universal credit will leave 2.5 million working families, on average, £2,100 worse off. It also estimates that by 2021 the poorest 50% of households will be £375 worse off on average. How can such cuts stand up to the scrutiny of an impact assessment or distributional analysis? They simply cannot, and I urge the Government to honour their word and reintroduce an adequate distributional analysis of their economic approach.
The Institute for Fiscal Studies identifies that the effect of the changes to tax and welfare proposed in the 2015 autumn statement would mean losses 25 times greater for those in the bottom decile than those in the top decile. It also claims that almost 500,000 children will be plunged into absolute poverty by 2020 as a direct result of planned tax and benefit reforms. The Office for Budget Responsibility has confirmed that keeping cuts to the work allowance of universal credit means a £9.6 billion reduction in support for working families over the next five years. That is not quite the
“country that works for everyone”
that the Prime Minister aspires to.
We have already seen the Government backtrack on their cuts to PIP, and we are still to find out how they propose to fill the £4.8 billion black hole of committed spending that it left. The opposition to these cuts is not limited to the Opposition Benches, and we have seen a number of the Government’s own Members voice their concerns, the most important of which was the resignation of the former Secretary of State for Work and Pensions, the right hon. Member for Chingford and Woodford Green (Mr Duncan Smith)—whose idea universal credit was—because he felt the cuts were going too far. He has most recently called on the Chancellor to cancel the planned tax cuts and to reverse cuts to universal credit.
The concept of an employment and support allowance was based on assessing the difference between those with the hope of recovery and those with a chronic illness. For those people with the aim of becoming well again and returning to work, an amount has been paid on top of what they would have received if they had been on jobseeker’s allowance. This additional amount supports them to undertake work-related activity as a means of transition back to the workplace. There are currently 492,180 disabled people nationally in the employment and support allowance work-related activity group. Should the cuts be implemented, those people will be £30 a week worse off, and equivalent cuts to universal credit will come on top of the £24 billion of support that has already been taken away from disabled people by this Government.
Universal credit was originally designed to ensure work that pays, but cuts to the work allowance will completely undermine that. While I can commend the aim of making work pay, I doubt the ability of universal credit to deliver that. The concept has been flawed from the start, and the Government have been forced to extend its roll-out seven times since March 2013. Cutting the work allowance of universal credit and abolishing the ESA work-related activity benefit will clearly be counterproductive. It is likely to increase the number of long-term unemployed people and penalise sick or disabled people who are trying their best to return to work.
Parkinson’s UK says that,
“the Work Related Activity Group is not comprised of people who are fit and healthy to work. It is made up of people who the Government has found to be currently unable to work due to illness or disability. It is illogical and medically impossible to incentivise a group of people to recover their health by reducing the amount they have to live on”.
I fully support the notion of full employment, but we must recognise that some people need support and time to return to the workplace following illness or disability. Others will not work at all.
In a modern, progressive, compassionate society—which the United Kingdom claims to be—is it not okay to recognise that some people are unfortunately not in a position to work? Instead, we have a Tory Government with a perverse view that our country is made up of scroungers and shirkers who deliberately avoid work, and that the only way to encourage them back to work is to take away the little support they receive to help them on their road to recovery. I have never met anyone who deliberately chooses not to work and not to reap the benefits that work brings. It is for these reasons that I urge the Government to reconsider their irresponsible and pernicious strategy to make cuts to ESA and universal credit, and carefully to consider the impact this will have on sick and disabled people, whose efforts to deal with the trials of life and return to work should be applauded, not ridiculed.
It is a pleasure to speak in this important debate. I thank the hon. Member for Airdrie and Shotts (Neil Gray) for setting the scene so well. Right hon. and hon. Members across the Chamber have made marvellous contributions. I have the pleasure of speaking on behalf of the DUP and am happy to have the same attitude as others on the right way forward.
ESA is a complex, complicated benefit with many different aspects. Like many other MPs, I have a full-time member of staff dedicated to working with people to help to calculate their benefits and fill out the confusing, complicated forms. She works some 37.5 hours a week—sometime more in her own time—and always has a waiting list of people to see her. That is how it is in my office, and I suspect it is the same in others. On my constituency days, I also take on the benefits problems, while the admin staff in my office handle the day-to-day queries. A lot of our time is spent trying to help people, which is why today’s debate is so important to my constituents and to me. I watch the struggles that people go through and wonder how these vulnerable and ill people can go through more.
Further to the point about employing full-time caseworkers to deal with the issues that the hon. Gentleman has just mentioned, the caseworker I employ is passionate about helping my constituents in Neath, but the toll on him is great, and he is under strain. We are passionate about what we do, but the workers in our offices are passionate about what they do, too, and we must give credit to them.
The hon. Lady is right. Our staff are compassionate on behalf of our constituents—in many cases, they themselves are our constituents—and they understand the issues very well. When it comes to explaining ourselves, let us make sure that that point is highlighted.
(8 years ago)
Westminster HallWestminster Hall is an alternative Chamber for MPs to hold debates, named after the adjoining Westminster Hall.
Each debate is chaired by an MP from the Panel of Chairs, rather than the Speaker or Deputy Speaker. A Government Minister will give the final speech, and no votes may be called on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Absolutely. The hon. Gentleman makes a valid point. I will come later to the proposals that my party has made. We have been able to test the number of women who would be taken out of poverty as a consequence, and it is a very important point.
We should remind ourselves what a pension is. It is deferred income. Women and men have paid national insurance in the expectation of receiving a state pension. That is the deal, plain and simple: people pay in, and they get their entitlement. They do not expect the Government, without effective notice, to change the rules. What has been done to the WASPI women has undermined fairness and equity in this country.
The hon. Gentleman is certainly painting a picture. Does he agree that the impact of the changes to the state pension age cannot be seen in isolation from the impact of historical gender inequality?
Absolutely. The hon Lady makes a valid point, because women have faced inequality in pension entitlement, whether in the state pension or occupational pension schemes. In the past, they were even denied access to occupational pension schemes, and we are still battling for equal pay for women. It is simply not right that in addition to all the injustices that women have faced, they now face the injustice of having to wait much longer than they expected for their pension.
(8 years, 1 month ago)
Commons ChamberOur policy is developed by utilising service user panels. Provision is strictly monitored and measured by independent audit, and the provider is held to account through the contract that we have with them.
I hope that the hon. Gentleman will write to me with further details of that case. Under PIP, more people are entitled to use the Motability scheme, but clearly we want to make sure that any decision taken on a PIP assessment is the right one. A key part of that, as we know from looking at cases that have been overturned on appeal, is getting the evidence submitted earlier in the process.
Reports suggest that Capita rewards its assessors on the basis of how many assessments they complete every month, which leads to rushed assessments where applicants are not given enough time to describe how their condition affects them daily. What is the Minister doing to ensure that applicants are given enough time and that such a reward system is not operating?
I thank the hon. Lady for her question because it gets to the heart of what I have just described. If we do not have a good-quality assessment and good quality in all the evidence needed early in the process, we will end up causing distress to an individual who has to go to mandatory reconsideration or an appeal. We are doing work in the Department to address this, including giving a bit more flexibility for certain cases at that early stage, with the hope that the evidence we need will then be submitted at that stage. That is recent work, and we are rolling it out at the moment.