Consumer Telephone Service Standards Bill 2022-23
provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.
Private Members' Bill (under the Ten Minute Rule)
The Consumer Telephone Service Standards Bill was a Ten Minute Rule Bill tabled by Robert Halfon.
Is this Bill currently before Parliament?No. This Bill is not under active consideration by Parliament, as it was introduced during the previous 2022-23 Session.
Whose idea is this Bill?As a Private Members' Bill, this Bill represents the individual initiative of an MP (Robert Halfon), not the Government.
What type of Bill is this?A Ten Minute Rule Bill is a process of tabling a bill, where an MP has 10 minutes to advocate for their legislation to the Commons and the Minister responsible.
So is this going to become a law?No. This Bill did not complete it's passage before the Session completed and is no longer before Parliament. However, it may have been re-introduced under a similar name in a subsequent Session.
Would you like to know more?See these Glossary articles for more information: Ten Minute Rule Bill, Private Members Bill, Process of a Bill
Official Bill Page All Bill Debates
Next Event: There is no future stage currently scheduled for this bill
Last Event: Wednesday 26th October 2022 - 1st reading (Commons)
Bill Progession through Parliament