Oral Answers to Questions

Vicky Ford Excerpts

Monday 4th September 2023 Commons Chamber

[Guy Opperman]

The hon. Lady’s constituency is a long way from Essex, Mr Speaker! She will, however, be aware that over 1 million more disabled people are in work and that the WCA will continue on an ongoing basis until there is reform.

[Vicky Ford (Chelmsford) (Con)]

8. What steps his Department is taking to increase the number of eligible people claiming pension credit.

[The Parliamentary Under-Secretary of State for Work and Pensions (Laura Trott)]

The DWP has conducted an extensive campaign across TV, radio and social media, and with partner organisations, to boost pension credit take-up, with a number of pushes being made before cost of living payment deadlines. I am pleased to tell the House that that is working; applications were up by 75% in the year to May.

[Vicky Ford (Chelmsford) (Con)]

One of my Chelmsford constituents sent me a message that has been circulating recently. It suggests that asylum seekers are entitled to receive more in benefits than pensioners; I believe that is not accurate. For the record, will the Minister confirm what support is available for pensioners, compared with that for asylum seekers?

[Laura Trott]

Let me reassure my right hon. Friend and her constituents that asylum seekers are given no recourse to public funds. They are given payment for their food and shelter, but they are unable to claim benefits. Pensioners in her constituency will receive a state pension, if they qualify, which for the first time is worth on average more than £200 per week or over £10,000 a year. Pensioners who have not built up sufficient contributions may be eligible for pension credits, worth on average £3,500 per year, to top up their income. They are also eligible to receive the cost of living payment, if they ever receive pension credit, and the pensioner cost of living payment.

Oral Answers to Questions

Vicky Ford Excerpts

Monday 23rd January 2023 Commons Chamber

[Vicky Ford (Chelmsford) (Con)]

11. What steps he is taking to support people in receipt of universal credit with increasing (a) their level of pay and (b) access to one-on-one appointments with a work coach.

[The Minister for Employment (Guy Opperman)]

We want people to work more, and ideally come off benefits—as we all know, UC progression means that work always pays more. To enable that, we have created in-work progression support that provides over 1.6 million more claimants with access to work support.

[Vicky Ford]

In Chelmsford and across Essex, job coaches have been running a new initiative to support working people on universal credit to gain more income, which is proving highly successful. Many people have been supported to increase their skills and therefore their hourly pay rate; other people who were working part time have increased their hours. May I urge the Government to first, provide more out-of-hours training for those in work; secondly, offer more discretionary spending to enable those in work to attend those training courses; and thirdly, help to roll out the lessons learned from Essex across the country?

[Guy Opperman]

It is true that Essex is a pioneer of our in-work progression offer; I spoke to one of the job coaches doing that in Essex only this morning. We are recruiting senior district progression leads who will work with local skills providers to ensure that there is appropriate training for in-work claimants. Bluntly, the Essex profile, along with the other volunteer organisations, will be going out to the entire country by the end of March 2023.

Oral Answers to Questions

Vicky Ford Excerpts

Monday 5th December 2022 Commons Chamber

[Laura Trott]

As the hon. Lady knows, the investigation is ongoing, so it would not be appropriate to take any further steps at this stage.

[Vicky Ford (Chelmsford) (Con)]

15. What steps his Department is taking to reduce benefit fraud.

[The Secretary of State for Work and Pensions (Mel Stride)]

Dealing with fraud is, of course, a key mission for the Department. We have recently announced two tranches of additional investment totalling £900 million to prevent more than £1 billion-worth of fraud by 2024-25.

[Vicky Ford]

At difficult economic times like this it is particularly important for us to protect taxpayers’ money, so I welcome the Government’s further investment to tackle fraud, but what efforts are they making to address organised crime in the benefits system?

[Mel Stride]

My right hon. Friend has raised an extremely important matter. Unfortunately, fraud does not happen just at the level of the individual, but involves organised crime as well. Since July 2019, the Department has secured the removal of 1,500 social media accounts, many of which were related to organised crime, and since May 2020 it has suspended 170,000 claims.

Universal Credit Fraud

Vicky Ford Excerpts

Wednesday 10th July 2019 Commons Chamber

[Justin Tomlinson]

Thank you, Madam Deputy Speaker. We treat every case seriously and we encourage claimants who feel they may be a victim of fraud to report it immediately either directly to jobcentre staff or to Action Fraud, with which we work very closely. I will write to the right hon. Gentleman with a full response.

[Vicky Ford (Chelmsford) (Con)]

It is obviously really important that people who need benefits should not have to wait for long periods with no money in their pocket. Will my hon. Friend confirm that any new measures to prevent fraud will not prevent our constituents receiving the advance payments they desperately need?

[Justin Tomlinson]

My hon. Friend makes a really important point. We must not forget the need to balance making advances available quickly to claimants with ensuring that payments are paid based on current circumstances. We must not lose sight of that.

Inequality and Social Mobility

Vicky Ford Excerpts

Wednesday 12th June 2019 Commons Chamber

[Neil Gray]

I absolutely agree, and that is clearly impossible. Policies such as the two-child limit, on which my hon. Friend has been a doughty campaigner—she has led the campaign against that pernicious policy—affect the life chances of all members of the family. For the parents, it may mean increased focus only on finding the bare essentials, which for the children means less money and less time for sports, travelling, holidays, extracurricular activities and other factors that play an often unacknowledged or underplayed role in equipping children with the skills and experiences that will prove useful later in life. Often, the focus in these debates is solely on the income side of the equation, and less attention is given to those extracurricular activities and the often-ignored life-chances elements, but it is worth noting that the Child Poverty Action Group’s most recent report said that the removal of the two-child limit or the benefit freeze would be the best way to stop any increased rises in child poverty.

Housing costs have become the biggest worry for many up and down these isles, which is why the Scottish Government have embarked on an ambitious programme of council house building. Since 2007, some 86,000 affordable homes have been built and 59,000 homes have been built for social rent, and they are on course to reach their target of 50,000 in the lifetime of this Holyrood Parliament. The Scottish Government have also ensured that discretionary housing payments are available for those impacted by the bedroom tax and that the housing element of universal credit can be paid direct to the landlord. Although that is beneficial for those who choose that option, one problem I have been made aware of from recent casework is that when the landlord is the local authority, the Department for Work and Pensions takes no cognisance of when the rent is due to the council, meaning that housing payments are often made after the rent was due, leading to constituents being threatened with eviction proceedings by the landlord. I have raised that issue previously and hope that Ministers will look into it.

If we look at those approaching retirement age, or who are already there, we see that the Government’s recent announcement of changes to pension credit entitlement mean that some couples could lose out on up to £7,000 a year, because if one partner is under 65 they will have to claim universal credit instead. The longest running issue in this policy area, and on which the Government have shown little sign of wishing to help, is that of women born in the 1950s and the delays and changes, with little or no notice, to their pension entitlement. The issue has been debated many times in the Chamber already, and I do not wish to go over that ground in any great detail, but such policies mean that inequality is being exacerbated for people at a time of their life when they are least able or likely to be able to rely on work or education to assist them. I hope that we will have a chance to discuss Mr Alston’s report in more detail, but it would have been remiss of me not to highlight some of the aspects I have raised today.

[Vicky Ford (Chelmsford) (Con)]

On the Alston report, the UN special rapporteur spent exactly 11 days in the UK. Is that enough to get a clear picture of our country?

--- Later in debate ---

[Vicky Ford (Chelmsford) (Con)]

I was not going to speak in today’s debate, but I thought I should because I am getting frustrated by some of the rewriting of history and the pretence that somehow there was a world of milk and honey under the last Labour Government. I will make a few brief points and tell a few brief stories.

In 2005, I was taking a break from work. I had three small children and I chaired the community pre-school, which was a lifeline for many working families in my local community. One day, one of the best members of staff came to see me in tears. Her partner had left her and she had to give up her job, which she loved, because she could not afford to work anymore—she was better off on benefits. The Labour Government did not give people opportunities, but trapped them on benefits. I also remember, during the 2005 general election campaign, mums coming to see me, again in tears, because they had been massively overpaid working tax credits by an incompetent Government that could not manage a benefits system. They were asked for that money back, which drove them into debt and desperation.

I remember the last Labour Government’s legacy. We were left with a crash. When an economy crashes, it is young people who suffer. A million 18 to 25-year-olds were not in employment, education or training. That was the Labour legacy for young people: a million of them left on the dust heap without opportunity.

Look at the position now. Unemployment among young people has halved. More women are in work than ever before. Real wages are rising and there is more money in people’s pockets because we have taken more people out of paying tax and given more people the ability to drive their cars and get to work without extra petrol taxes. People have £6,000 more in their pockets, and Labour voted against that.

Yes, there is more to do. I want to do more about the gender pay gap, but thank goodness—and thanks to my right hon. Friend the Member for Putney (Justine Greening)—we have gender pay reporting so we know how big the gap is.

I also want to do more for people with disabilities. Please, Secretary of State, may we have video recordings of PIP assessments? I am really concerned about that—we must have those recordings.

I would like to do more for women in their 50s and 60s. Secretary of State, just a personal story: on my way into work this morning I had, for the first time, the experience of a hot flush. Men—thank goodness you do not menopause. We need to do more for women in their 50s and 60s, because the skills we need today are not going to be the skills we need tomorrow. We are living in a digital revolution. We are living in the fourth industrial revolution. The lives our children will be facing will be very different from the ones we have experienced. The jobs that people are doing right now will not be the same jobs that they will be doing in five and 10 years’ time. So let us not hark back to a history that did not actually exist, but look forward to the future.

Supporting Disabled People to Work

Vicky Ford Excerpts

Thursday 28th March 2019 Commons Chamber

[Justin Tomlinson]

To be fair, I think the figures speak for themselves: 930,000 people in the last five years have gained—[Interruption.] However, I accept the thrust of the point about looking at local solutions and empowering local communities, because they know their job market and where the skills gaps are. I accept that principle. We are moving in that direction through the personalised support package so that work coaches can look at local initiatives. There is a lot more work in that area. I very much welcome that question.

[Vicky Ford (Chelmsford) (Con)]

One of my constituents who is disabled has written to me, suggesting that this Government are putting less into disability benefits than previous Governments, and my constituent is very concerned that there could be an impact from Brexit. Will my hon. Friend confirm that there is more money going into disability benefits and that the Government will continue to support those with disabilities, no matter what happens regarding Brexit?

[Justin Tomlinson]

Our support for people with disability benefits is now at £55 billion, up £10 billion in real terms since 2010. That is a record high. The amount that we are spending on employment support for those with disabilities is showing a real-terms increase following the spending review and will continue to do so.

Oral Answers to Questions

Vicky Ford Excerpts

Monday 18th March 2019 Commons Chamber

[Guy Opperman]

I am happy to assure the hon. Lady that her concerns will be taken up by the Department; a Minister will meet her to go through her complaint.

[Vicky Ford (Chelmsford) (Con)]

I was recently visited by a constituent who was very distressed during his personal independence payment assessment because he felt that the assessor had not understood his case or his records and did not have the full facts. When will we introduce video recordings, so that our assessors can be held to account?

[Guy Opperman]

My hon. Friend raises a legitimate point. Video recording is an important step forward introduced by this Government. The pilot from last November appears successful, and we are looking to do a full roll-out later this year.

Disability Assessment Services

Vicky Ford Excerpts

Wednesday 13th March 2019 Westminster Hall

[Gillian Keegan]

Yes, that is absolutely vital. One of the learnings from the system is that it needs to make sure that those assessments are available in time. I will go on to talk about that.

In a bid to tackle this problem, the Department stopped requiring people with the most severe and lifelong conditions to undertake assessments from September 2017. However, some of my constituents told me that that is not their experience, and that they are still being asked to go for assessments. The Minister kindly clarified that for those receiving ESA and universal credit before 29 September 2017, the severe conditions criteria will take effect at their next work capability assessment, so it could be that my constituents had one after that date, but will not have another.

I welcome the move, which is being encouraged, to enable decisions to be made without face-to-face assessments, through health questionnaires and evidence collected from GPs and specialist health professionals. On a similar note, I am pleased that people receiving the highest level of PIP will receive an ongoing award, with only a light-touch review after 10 years. That is another progressive step to ensure that those who most need support receive it hassle-free.

[Vicky Ford (Chelmsford) (Con)]

Some of my constituents have found the PIP assessment process and the work capability assessment deeply traumatic and very flustering, and they often get confused. Does my hon. Friend agree that allowing assessments to be recorded—especially video-recorded—will give people confidence that they are getting a fair assessment, and that the assessors are being monitored and must come up to a high standard?

[Gillian Keegan]

Yes, I do. Technology in general is enabling us to put better processes in place. Recording will not be appropriate for some people, but it is important to use technology in the right circumstances.

--- Later in debate ---

[Derek Thomas (St Ives) (Con)]

I am grateful for the opportunity to speak in this debate, Sir Christopher, and I congratulate my hon. Friend the Member for Chichester (Gillian Keegan) on securing it. I know that the Minister, who is almost a constituency neighbour, is fully engaged in the issue, and we should be in no doubt about how committed she is to finding a way through.

[Vicky Ford]

Would my hon. Friend like to take this opportunity to put firmly on the record what a brilliant Minister and champion for disabled people she is?

[Derek Thomas]

I am sorry that I did not make it quite as plain as my hon. Friend did, but that was the point that I was trying to make.

I am fortunate that in my office I have a member of staff who used to work in the DWP, before I pinched him. He has taken this issue seriously, and we work hard and often successfully to support people who find themselves challenging, and struggling because of, PIP decisions. My office has seen numerous cases of the DWP accepting a poor medical report containing obvious errors and incorrect recommendations from medical services. If those reports had been returned at an earlier stage, decisions would have been overturned immediately.

We have also seen numerous cases in which the mandatory reconsideration has rubber-stamped the original decision, failing to reflect in any detail what the constituent has said or to refer to any new evidence provided, and in which the DWP has failed to send new medical evidence for a medical opinion—I mentioned that earlier—to contact the constituent to find out more, or to consider further evidence when it is provided. Therefore, once a mandatory reconsideration is done, it must go to appeal. I know that is often very much the responsibility of work coaches and individual jobcentres, but there is a need for leadership in addressing the problem.

Resolving any disputes without the need for an appeal will help to ensure that people receive the right decision earlier in the process. Avoiding a tribunal saves money and time for everyone concerned. I am reluctant to mention the Minister’s constituency and county, but the tribunal statistics for the Truro tribunal centre in this financial year show that 351 PIP appeals have been cleared, with the DWP’s decision upheld on only 32 occasions. We have heard other tribunal statistics this afternoon, but in Cornwall 90% of tribunal appeals are won. That must be addressed; we need to look at what is going on in Cornwall.

A constituent of mine was awarded no PIP at all, but on appeal was awarded higher mobility and daily living components within minutes of attending the tribunal. I dropped off my member of staff as I went to another meeting on the way up to London, and he texted me within 15 minutes to say we had won—it was almost immediate, because the minute the tribunal started my constituent was awarded the higher allowance.

Oral Answers to Questions

Vicky Ford Excerpts

Monday 7th January 2019 Commons Chamber

[Amber Rudd]

I am sorry to hear of the particular situation the hon. Gentleman raises. He must write to me, and of course I will take a careful look at it. However, I would just say also that I visited a number of jobcentres last Friday and was shown the work that a particular work coach had done to get three different people advances on the day of their universal credit application—the Friday before Christmas. We must not underestimate the good work that so many work coaches do to help claimants, which is in their interest and in ours.

[Vicky Ford (Chelmsford) (Con)]

The Labour party often talks about benefit cuts, but can my right hon. Friend confirm that when universal credit is fully rolled out, there will be £2 billion more going into the benefits system than there would have been under legacy benefits, thanks to the changes in the last Budget?

[Amber Rudd]

I thank my hon. Friend for giving me the opportunity to clarify that. It is such an important point that by 2020 the total system will cost approximately £62 billion, which is £2 billion more than the £60 billion that would have been anticipated under the previous benefits, so we are investing in our benefits.

Oral Answers to Questions

Vicky Ford Excerpts

Monday 19th November 2018 Commons Chamber

[Sarah Newton]

I am sure that I will have the support of the Secretary of State in continuing our comprehensive plan for improving PIP. However, I hope that the hon. Gentleman will welcome the fact that, according to the most recent data from the Ministry of Justice, there has been a 15% decline in the number of appeals, and the customer satisfaction rating for PIP has risen from 76% to 87%. I have always said that one person’s poor experience is one too many, but we will continue to do everything that we can to get it right first time.

[Vicky Ford (Chelmsford) (Con)]

If 9% of PIP decisions are being appealed against, does that mean that more than nine out of 10 people do not appeal against theirs because they do not wish to challenge them? Will the introduction of video recording improve that rate so that there is even more confidence that the decisions are right?

[Sarah Newton]

My hon. Friend makes a very good point. As I have said, the customer satisfaction ratings are high, and the assessments themselves consistently meet our quality target, which is over 90%. I am pleased to say, however, that our plans for the video recording of the assessments are going very well, and the live testing trial will start later this month.

--- Later in debate ---

[Amber Rudd]

Of course, tackling all poverty is a priority for the Department for Work and Pensions, and we know that the best way out of poverty is to make sure people get into work. But more than that, we know that a strong economy will deliver the higher paid jobs, and that is what this Government are going to focus on, and we will listen and engage with non-governmental organisations and others to make sure we can deliver that.

[Vicky Ford (Chelmsford) (Con)]

T6. May I also say how nice it is to see the Secretary of State back on the Front Bench? Will she look at improving access to universal credit for those leaving prison, so that those who have left prison will not face delays in getting money in their pocket and thus be driven back into a cycle of crime?

[The Parliamentary Under-Secretary of State for Work and Pensions (Justin Tomlinson)]

My hon. Friend is being very active in this area, and it is a key priority for us that access to support is available from day one. We have 137 work coaches in prisons to help prepare for UC claims, and we now have three pilots—in Norwich, Wayland and Belmarsh prisons—to make sure we can test the difference that completing UC claims will make. This is a real priority.