Oral Answers to Questions Debate
Full Debate: Read Full DebateTom Pursglove
Main Page: Tom Pursglove (Conservative - Corby)Department Debates - View all Tom Pursglove's debates with the Department for Work and Pensions
(1 year, 2 months ago)
Commons ChamberThe Department is required to pay the correct amount of benefit to the customer at the correct time. We do not have a statutory duty of care or a safeguarding duty, but that does not mean that we do not care. The Department is continually looking at ways to support vulnerable customers, as we often need to consider a customer’s particular circumstances to provide the right service or ensure appropriate support.
The woeful inadequacy of the DWP’s safeguarding policy has been revealed time and again, with five prevention of future deaths notices issued by coroners to successive Secretaries of State since 2012, the section 23 notice from the Equality and Human Rights Commission because of fears of discrimination against disabled claimants, and 140 more claimant deaths investigated by this Department between July 2019 and June 2022, while the reality is that the figure is probably much higher. What does it say about this Government that successive Secretaries of State have failed to safeguard vulnerable claimants?
I say to the hon. Lady, who of course raises the most serious and important of issues, that we had a good debate on this the week before last, when I was able to place on record the significant work that officials have been undertaking with Ministers to address these matters. We continue to be open to proper engagement around these processes, to ensure that they are the best they can be and are fit for purpose. What we want to do is to support claimants on the basis of an individual, tailored approach to make sure that their needs are properly met and safeguarding support is provided from a whole host of relevant agencies.
We are planning to consult on the disability action plan this summer. The consultation will be published in accessible formats, and we will publish the final plan once we have fully considered the consultation responses.
The Conservatives have consistently failed disabled people throughout the past 13 years. They promised a national disability strategy, which was ruled unlawful, and now they have promised a disability action plan. The European Accessibility Act will improve access to digital products and services, and reduce barriers to accessing transport, education and the labour market for disabled people throughout Europe. When do the Government plan to consult and publish their action plan, and will they follow the lead of our friends in the European Union by removing those accessibility barriers?
I am grateful to the hon. Lady for the opportunity to set out our ongoing commitment to have this disability action plan, and I am disappointed by the tone that she takes on that. There is a real opportunity for the House and our country to come together in welcoming this, and to shape it, get it right, and ensure that it addresses many of the issues that disabled people tell us are important, with the right answers to those questions. I hope she will engage with that in such a spirit.
On a recent visit to the Waitrose Belgravia branch, the Minister and I saw how the Government’s Access to Work programme is working, with the branch employing five deaf people. Does he agree that Waitrose is showing the way, and that other retailers can embrace the Access to Work programme, not just for their businesses but for disabled people across the country?
I am hugely appreciative that my hon. Friend extended that invitation for me to come along and visit the Belgravia Waitrose branch. It was incredibly inspiring to see that dedicated team, who are part of the wider customer service family within that business, achieving so much and providing brilliant service to their customers. It demonstrates that not only is it right for businesses to engage in disability employment, but it has had a great impact on those employees and on the community as a whole. That demonstrates what can be achieved with the right Government support, working with businesses to increase those opportunities and support people.
Let us be absolutely clear: the 2019 Conservative manifesto promised a radical strategy for disabled people before the end of 2020. It finally emerged in summer 2021 but was found to be illegal. It was quietly replaced by the disability action plan in December 2022, but six months on we still have very few details. We do not know whether it will be co-produced, and ultimately it is unlikely to result in any changes before the next election. How many years does the Conservative party need to take meaningful action? I will tell the Minister who is disappointed: disabled people after 13 years of this Conservative Government.
We might need an Adjournment debate to correct the number of inaccuracies entailed within the hon. Lady’s question. This Government are committed to a disability action plan that I am confident will respond to the many issues that are raised with us by disabled people. We will have full consultation on those plans to ensure we get it right, and that will of course involve disabled people. This is an opportunity to get on and deliver in those areas over the next 12 to 18 months. I think that is a good thing that we should all be able to welcome.
The Department recognises that wait times for the PIP and ESA inquiry line have been too long. To reduce waiting times, we are recruiting more staff and, in the short term, are diverting staff to support better performance. PIP recruitment is expected to reduce waits by the end of summer, while ESA waiting times have improved significantly in recent weeks.
I am glad to hear that action is being taken, although it sounds like it will be quite a long time before it starts to have an effect. I have a constituent, Shani, who has been trying to get a copy of her PIP award letter so she can reapply for a disabled person’s bus pass. She says she has tried to call the PIP hotline on many occasions, but that, “The phone just continually rings out. I’ve tried for hours and it doesn’t matter what time of day I call, it just rings.” I know other MPs’ offices are experiencing the same. May I urge the Minister to act sooner and try to bring recruitment forward so constituents such as mine do not have to wait?
I would be very grateful if the hon. Lady could share the details of that specific case with me, so I can take them away to look at. What I can say, hopefully to reassure the House, is that we are seeing 600 additional agents recruited for PIP from April and for ESA 160 additional agents will be put on telephony through both recruitment and redeployment.
The hon. Gentleman is right to raise the challenges that disabled people face with the cost of living, but it is important to recognise that many disabled people receive various aspects of the wider package of support. That is materially relevant in answering this question. We have had some good debates on this issue in recent weeks, and I refer him to those.
Is the disability action plan in addition to the national disability strategy?
The plan is in addition to the national disability strategy. We as a Government disagree with the position that the Court has taken regarding consultation. We have been given permission to appeal, and we are appealing. The disability action plan is about short-term measures that we can get on and deliver.
Why is statutory sick pay in this country so much lower than European comparators?
I would be happy to meet the hon. Lady to discuss the issue of statutory sick pay, and, of course, we always keep these matters under review.