Service Accommodation

Tanmanjeet Singh Dhesi Excerpts

Thursday 19th December 2024 Commons Chamber

[Mr Tanmanjeet Singh Dhesi (Slough) (Lab)]

It is an honour to present the Defence Committee’s first report of this Parliament, which is on service accommodation.

As we approach Christmas, we would all hope that the brave servicepeople who put their lives on the line for our country would all have decent housing, where they could celebrate in the warmth, without fear that their living conditions would put their health or their families’ health at risk. However, that is not always true, as our report and other reports have found. What is more, there is not yet a robust funded plan to put the situation right.

Before I say more about the Committee’s findings, I want to put on record my immense gratitude to my fellow Committee members in reaching strong recommendations on a cross-party basis. I thank members of the Defence Committee in the previous Parliament, including the now shadow Defence Minister, the right hon. Member for Rayleigh and Wickford (Mr Francois), who took the evidence that informed this hard-hitting report. In particular, I thank Robert Courts, the former Member for Witney, who originally proposed and led the inquiry. I put on record my gratitude to the House of Commons staff whose hard work made the inquiry possible, especially Sarah Williams, who managed the inquiry with curiosity and care, from conception to report.

Our armed forces personnel dedicate their lives to protecting this nation, often at great personal sacrifice. Ensuring they have access to safe, comfortable and well-maintained accommodation is not just a matter of duty—it is a moral obligation. The Committee’s investigation has revealed a deeply concerning situation that has developed over many years. The condition of both service family accommodation and single living accommodation falls far below the standard our servicemen and women deserve.

We have found instances of dilapidated housing, inadequate maintenance and unacceptable living conditions, including some truly appalling persistent problems with damp and mould; cases of total loss of heating, hot water and cooking facilities for months in winter; flooding; and rodent infestations. Such substandard living conditions directly affect the morale and operational readiness of our armed forces. They are also a significant challenge to recruitment and retention.

Our report highlights systemic failures in the management and maintenance of service accommodation. The current system is plagued by lack of clear accountability and has reached a point of crisis, following insufficient funding over decades. Satisfaction with service accommodation is very low. That is hardly surprising given that a third of single living accommodation and two thirds of service family accommodation are in such poor condition that they are essentially no longer fit for purpose.

The Committee has put forward several key recommendations to start to address this situation. We call for detailed funded investment plans for service accommodation, which are crucial to address the backlog of repairs and to bring the housing stock up to acceptable modern standards. Such plans are also crucial to enable effective planning for how best to manage the interim situation in which so much defence housing remains substandard.

For all accommodation maintained under contract, we call for the Ministry of Defence to review the assurance processes and performance measures for those contracts as part of a plan to improve the management of accommodation. There needs to be much more focus on the satisfaction of servicepeople and their families. That must include making sure that complaints processes are accessible and fit for purpose. Better communication with servicepeople and their families is absolutely key, alongside better delivery of real improvements that people value.

The Committee also examined recent developments relating to the allocation of family accommodation—namely, the botched mismanaged nature of it. Both the proposed changes and the subsequent pause in their implementation have caused significant uncertainty for service personnel and their families. The situation underscores the need for clear, consistent communication and highlights the importance of thorough consultation with those affected by such changes.

I want to emphasise that this is not about apportioning blame but about recognising a shared responsibility across Governments, over many years, to do better for those who serve our country. However, it is now for the current Government to put things right. The challenges are considerable and require a meaningful plan of investment and effective delivery and communication.

I warmly welcome the announcement on Tuesday that the Government are buying back the service family accommodation portfolio. The decision back in 1996 to sell the portfolio was a major mistake and was compounded by the terms of the deal, which has been described by the Public Accounts Committee as “disastrous”. It left the public purse billions of pounds worse off and the Government responsible for maintaining and upgrading an estate that was, in effect, owned by somebody else. That is why the situation was a nettle that needed to be grasped.

Buying back the portfolio is the right decision and has the potential to be a real game changer. However, essential though that is, the buy-back will not, in itself, directly improve things for servicepeople and their families right now. Along with my colleagues on the Defence Committee, I will be looking closely at the plan that follows and how it is funded and delivered. I commend the report to the House.

[The Minister for the Armed Forces (Luke Pollard)]

I put on record this Government’s support for the report that my hon. Friend has just published. The state of military housing is not good enough. Too many of our military families are living in poor-quality accommodation, and that is precisely why the Government seek to renew the contract between the nation and those who serve. That is why we are bringing Annington homes back into public ownership. That will save the taxpayer £600,000 a day, which is money that can be used to better support our service families. I am grateful to hon. Members from both sides of the House, including the shadow Minister, the right hon. Member for Rayleigh and Wickford (Mr Francois) for his work in support of the deal.

Does my hon. Friend agree that this decisive break from a failed past is just our first chance to renew the contract between the nation and those who serve? I hope he will keep the Government honest on our commitments to improve service life and accommodation. Through the work we are legislating for with the Armed Forces Commissioner, I hope his Committee will be able to support and provide ongoing scrutiny of service family accommodation, because decent housing is the least that all our armed forces and their families deserve. This Government are intent on delivering on that.

[Mr Dhesi]

I welcome the Minister’s comments and, indeed, we will be supporting and scrutinising the work of Government. We look forward to working with the Armed Forces Commissioner as and when they are appointed. As I intimated earlier, Tuesday’s announcement is very welcome, but there is a great deal of work for the Minister and his colleagues to do. The proof will be in the planning and the delivery.

[Madam Deputy Speaker]

I call the Liberal Democrat spokesperson.

[James MacCleary (Lewes) (LD)]

The Liberal Democrats fully support the findings of the report and we hope it will mark the beginning of a much better and fairer deal for armed forces personnel. For too long, they have been failed by successive Governments. Does the Chair agree that this is a long-overdue change, welcomed by our party and across the House? Our service personnel, who at times put their lives on the line for this country, should at the very least expect to have a warm, safe and secure place to call home. Does he also agree that the backlog and repairs to the basic services he has highlighted are unacceptable and should not be allowed to recur in future?

[Mr Dhesi]

I could not agree more with the Liberal Democrat spokesman. It is completely unacceptable that we expect our brave servicemen and women, and their families, to be housed in such substandard conditions. We have instances of damp, mould, rat infestation— I could rattle off so many other things that are completely unacceptable. I completely concur with the hon. Gentleman and look forward to the Government taking immediate and urgent action to remediate things.

[Mr Calvin Bailey (Leyton and Wanstead) (Lab)]

I warmly welcome the report and I am proud to be part of my hon. Friend the Chair’s team, who have so well encapsulated the witness testimonies and the work that was done by the previous Committee. I join him in warmly welcoming the announcement from earlier in the week and the forthcoming work to bring about a service commissioner to oversee the process and ensure such injustices do not befall our service personnel in future. Does he agree that service housing is the foundation upon which our service personnel serve and commit to our country, and that this is the start of a journey of repairing a very damaged contract that this country has with its service personnel?

[Mr Dhesi]

I concur fully with my fellow member of the Defence Committee. Given his vast experience of having served in our armed forces, his contribution as a member of the Committee will be substantial, and I know he will bring that experience to bear as we look forward to remediating things. He is correct that service accommodation is the foundation on which we must ensure that our servicepeople have the very best facilities that we as a nation can offer.

[Madam Deputy Speaker]

I call the shadow Minister.

[Mr Mark Francois (Rayleigh and Wickford) (Con)]

For the record, I declare an interest: I participated in the inquiry while serving on the Committee in the previous Parliament. I thank the Committee Chairman for kindly pointing that out. Also for the record, we welcome the Annington decision, partly because we had done a lot of work on that prior to the election. I thank the Minister for playing fair on that.

Now that we have hopefully resolved the issue of the ownership of the estate, there is still the question of its management. Changing the ownership does not fix the boiler. Will the Chairman of the Committee be pleased to hear that, in the same bipartisan spirit, we are happy to work with the Department and Ministers to see if we can provide proposals for improving the management of the estate now that, hopefully, we have resolved the ownership question?

[Mr Dhesi]

The right hon. Gentleman is indeed right, not only in his considerable contribution to the deliberations relating to the service accommodation report, but in preceding years, when he served in such a distinguished manner on the Defence Committee, which, by the way, works on a cross-party basis and the report was agreed unanimously. He is also right to highlight that the management of the contracts will be essential. The Committee’s report has identified the serious problems and now the ball is in the Government’s court as to how they manage that. However, it is great to see the cross-party working and I hope that will help to address the issues in a more timely manner.

[Amanda Martin (Portsmouth North) (Lab)]

I welcome the Committee’s “Service Accommodation” report and recommendations, but I am not surprised by its findings. I also welcome the Government’s move to purchase back housing stock that should never have been sold off and the hundreds of houses that will bring back to Portsmouth. However, the issue of Ministry of Defence housing is huge, because of the years of managed decline under the previous Government. There has been no real investment, just sticking plasters.

Portsmouth in particular has been underfunded, and those in naval properties miss out more than most, because they can be in their homes for longer than those in other services as they are based at the port. There is a cap on void works, which means that, if a family moves out, the house needs renovating and it will be withdrawn. This causes undue stress to families who have already selected schools, sorted out their removals and left jobs. There is not always a guarantee of a house in the same area.

There is so much to say on behalf of Portsmouth service personnel, but, lifting words from the pages of the report, I invite the Committee and the Ministers to meet me, the contractors and service personnel in Portsmouth to see the reality of the situation.

[Mr Dhesi]

My hon. Friend is 100% right. She is also speaking with considerable experience, because of the importance of Portsmouth to our nation’s defence, and the sheer scale of its service accommodation. Indeed, I look forward to visiting Portsmouth. The Defence Committee, along with its staff, will be visiting the city very soon. And, yes, every instance of substandard accommodation is unacceptable, and we must collectively work to rectify matters.

[Alison Bennett (Mid Sussex) (LD)]

Some 40 years ago, I was growing up in army accommodation, because my dad was serving in the Royal Signals. Even then, I remember my parents talking about the problems that they were having with their accommodation. It is extraordinary that all this time later, things have probably got worse, rather than better. I want to put on record that this is about not only service personnel but their spouses and children who live in the accommodation. When service personnel are serving away from home, often for months at a time, the family’s health and mental health is impacted by the quality of their accommodation. Does the Chair of the Committee agree that the impact on mental health is important?

[Mr Dhesi]

I could not agree more with the hon. Member. She has got to the nub of it. If our brave servicemen and women are anxious about what is going on with their families when they are serving around the world, that affects their mental health. It also affects the mental health of the families themselves—the partners and the children. It is extremely important that we rectify matters, otherwise armed services personnel will vote with their feet and walk away.

[Matt Rodda (Reading Central) (Lab)]

I wholeheartedly support this excellent report of my hon. Friend and his Select Committee. May I also ask them to look at the issue of housing for veterans, which is a very important matter? Many veterans in Reading live in poor-quality, rented accommodation, despite the fact that Reading borough council has prioritised their needs in the council house waiting lists. There are simply not enough council houses to go around. We have particular problems with our British Gurkha community who are struggling in poor accommodation. Will the Select Committee look into that matter?

[Mr Dhesi]

My hon. Friend has been a champion of veterans, particularly Gurkha veterans. I know that he recently visited Aldershot and many other places, including Westminster Hall, to champion their cause. He is right that veterans’ issues need to be resolved. I think that he, along with his constituents, will have been happy with the Government’s recent announcement of homes for veterans, but we must keep pushing to ensure the best possible outcome for our veterans.

[Alex Sobel (Leeds Central and Headingley) (Lab/Co-op)]

I wish you a merry Yorkshire Christmas, Madam Deputy Speaker. I thank my hon. Friend for the Committee’s report. As we are admitting things, let me say that, in the 1980s, I, too, lived in armed services accommodation for a brief period. It is important for us to remember how many children live in armed services accommodation. I have been raising this issue since 2018, at the time of the CarillionAmey contract. Catterick garrison in Yorkshire has one of the largest stocks of armed forces housing, and I know that my hon. Friend knows how poor much of the maintenance work has been. He has already mentioned mould, rats, and conditions that are unfit for children, or anybody, to live in. Does he think that service families who suffered the most egregious examples of poor maintenance should be able to receive compensation from those private companies?

[Mr Dhesi]

My hon. Friend, along with other hon. Members, speaks with a great deal of experience having lived in service accommodation. When I had the honour recently to visit Catterick, I was able to see for myself some of the service accommodation. We do need to ensure that people are held to account. I have no doubt that the Government will put pressure on those management companies to ensure that compensation commensurate with what people have suffered should be forthcoming.

[Madam Deputy Speaker (Judith Cummins)]

That concludes the Select Committee statement.