Service Accommodation

Luke Pollard Excerpts

Thursday 19th December 2024 Commons Chamber

[Mr Tanmanjeet Singh Dhesi (Slough) (Lab)]

It is an honour to present the Defence Committee’s first report of this Parliament, which is on service accommodation.

As we approach Christmas, we would all hope that the brave servicepeople who put their lives on the line for our country would all have decent housing, where they could celebrate in the warmth, without fear that their living conditions would put their health or their families’ health at risk. However, that is not always true, as our report and other reports have found. What is more, there is not yet a robust funded plan to put the situation right.

Before I say more about the Committee’s findings, I want to put on record my immense gratitude to my fellow Committee members in reaching strong recommendations on a cross-party basis. I thank members of the Defence Committee in the previous Parliament, including the now shadow Defence Minister, the right hon. Member for Rayleigh and Wickford (Mr Francois), who took the evidence that informed this hard-hitting report. In particular, I thank Robert Courts, the former Member for Witney, who originally proposed and led the inquiry. I put on record my gratitude to the House of Commons staff whose hard work made the inquiry possible, especially Sarah Williams, who managed the inquiry with curiosity and care, from conception to report.

Our armed forces personnel dedicate their lives to protecting this nation, often at great personal sacrifice. Ensuring they have access to safe, comfortable and well-maintained accommodation is not just a matter of duty—it is a moral obligation. The Committee’s investigation has revealed a deeply concerning situation that has developed over many years. The condition of both service family accommodation and single living accommodation falls far below the standard our servicemen and women deserve.

We have found instances of dilapidated housing, inadequate maintenance and unacceptable living conditions, including some truly appalling persistent problems with damp and mould; cases of total loss of heating, hot water and cooking facilities for months in winter; flooding; and rodent infestations. Such substandard living conditions directly affect the morale and operational readiness of our armed forces. They are also a significant challenge to recruitment and retention.

Our report highlights systemic failures in the management and maintenance of service accommodation. The current system is plagued by lack of clear accountability and has reached a point of crisis, following insufficient funding over decades. Satisfaction with service accommodation is very low. That is hardly surprising given that a third of single living accommodation and two thirds of service family accommodation are in such poor condition that they are essentially no longer fit for purpose.

The Committee has put forward several key recommendations to start to address this situation. We call for detailed funded investment plans for service accommodation, which are crucial to address the backlog of repairs and to bring the housing stock up to acceptable modern standards. Such plans are also crucial to enable effective planning for how best to manage the interim situation in which so much defence housing remains substandard.

For all accommodation maintained under contract, we call for the Ministry of Defence to review the assurance processes and performance measures for those contracts as part of a plan to improve the management of accommodation. There needs to be much more focus on the satisfaction of servicepeople and their families. That must include making sure that complaints processes are accessible and fit for purpose. Better communication with servicepeople and their families is absolutely key, alongside better delivery of real improvements that people value.

The Committee also examined recent developments relating to the allocation of family accommodation—namely, the botched mismanaged nature of it. Both the proposed changes and the subsequent pause in their implementation have caused significant uncertainty for service personnel and their families. The situation underscores the need for clear, consistent communication and highlights the importance of thorough consultation with those affected by such changes.

I want to emphasise that this is not about apportioning blame but about recognising a shared responsibility across Governments, over many years, to do better for those who serve our country. However, it is now for the current Government to put things right. The challenges are considerable and require a meaningful plan of investment and effective delivery and communication.

I warmly welcome the announcement on Tuesday that the Government are buying back the service family accommodation portfolio. The decision back in 1996 to sell the portfolio was a major mistake and was compounded by the terms of the deal, which has been described by the Public Accounts Committee as “disastrous”. It left the public purse billions of pounds worse off and the Government responsible for maintaining and upgrading an estate that was, in effect, owned by somebody else. That is why the situation was a nettle that needed to be grasped.

Buying back the portfolio is the right decision and has the potential to be a real game changer. However, essential though that is, the buy-back will not, in itself, directly improve things for servicepeople and their families right now. Along with my colleagues on the Defence Committee, I will be looking closely at the plan that follows and how it is funded and delivered. I commend the report to the House.

[The Minister for the Armed Forces (Luke Pollard)]

I put on record this Government’s support for the report that my hon. Friend has just published. The state of military housing is not good enough. Too many of our military families are living in poor-quality accommodation, and that is precisely why the Government seek to renew the contract between the nation and those who serve. That is why we are bringing Annington homes back into public ownership. That will save the taxpayer £600,000 a day, which is money that can be used to better support our service families. I am grateful to hon. Members from both sides of the House, including the shadow Minister, the right hon. Member for Rayleigh and Wickford (Mr Francois) for his work in support of the deal.

Does my hon. Friend agree that this decisive break from a failed past is just our first chance to renew the contract between the nation and those who serve? I hope he will keep the Government honest on our commitments to improve service life and accommodation. Through the work we are legislating for with the Armed Forces Commissioner, I hope his Committee will be able to support and provide ongoing scrutiny of service family accommodation, because decent housing is the least that all our armed forces and their families deserve. This Government are intent on delivering on that.

[Mr Dhesi]

I welcome the Minister’s comments and, indeed, we will be supporting and scrutinising the work of Government. We look forward to working with the Armed Forces Commissioner as and when they are appointed. As I intimated earlier, Tuesday’s announcement is very welcome, but there is a great deal of work for the Minister and his colleagues to do. The proof will be in the planning and the delivery.