Oral Answers to Questions

Satvir Kaur Excerpts

Thursday 25th June 2026 Commons Chamber

[Gregory Stafford (Farnham and Bordon) (Con)]

1. What recent discussions he has had with Capita on the performance of civil service pension scheme administration.

[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

I met Capita’s senior leadership last Wednesday, and told them directly that their operational failures, missed targets and escalating backlog are completely unacceptable. The Cabinet Office continues to monitor performance daily to hold Capita to account robustly. Capita has until the end of June to restore the service to contractual levels.

[Gregory Stafford]

As the Minister will know, behind every statistic and delayed case is a pensioner who is not receiving their pension after years of public service. I have constituents whose cases have been outstanding for months, including one from Farnham whose case took nine months to resolve. The end-of-June deadline is now effectively upon us. Does the Minister genuinely believe that Capita will make that deadline? If not, what sanctions or remedial action will she pursue to resolve the issue?

[Satvir Kaur]

The hon. Gentleman is completely right: those who have given a lifetime of service expect and deserve better. The Cabinet Office has held Capita to account robustly, using all commercial levers. Capita has a strict end-of-June deadline. If it fails to meet that deadline, we will consider all options. With your agreement, Mr Speaker, the Paymaster General intends to make a statement to the House about this issue at the end of the month.

[Dame Chi Onwurah (Newcastle upon Tyne Central and West) (Lab)]

My constituent’s father, who worked all his life in public service, died tragically a year ago. Capita is withholding from his family the provision that he thought would make them secure. Another constituent was having his pension paid until Capita took over, and now he is receiving nothing. It is a tragic shambles, but the problem is not rocket science; it is the IT system. If Capita cannot make this work in the time that it has already had, it should surely not be given the chance to do it any longer, and perhaps its other Government contracts should be reconsidered.

[Satvir Kaur]

My hon. Friend is absolutely right that the situation is unacceptable. If she contacts me about her constituents’ cases, I will be more than happy to take them up. As I have said, Capita has a strict deadline at the end of June. The Government have been robust in holding it to account. We will use all our commercial levers, and all options will be considered. After June, and with Mr Speaker’s permission, my colleague the Paymaster General intends make a statement to the House. As with the Royal Mail contract, we will not hesitate to hold Capita to account and let it feel the consequences of its actions.

[Martin Rhodes (Glasgow North) (Lab)]

3. What steps he is taking to improve relations with the EU.

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[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

I thank my hon. Friend for his engagement on this issue, which we have spoken about several times; he is a powerful advocate for his constituents. He will understand that we are currently prioritising and focusing on immediate service recovery. If Capita fails to restore core pension functions to contractual levels by the end of June, we will consider all available options to rectify the situation. We are preparing and planning for all eventualities.

[Euan Stainbank]

Capita has been fined millions for a multitude of past failures and has now failed to handle civil service pensions on a contract that the Tories signed off in November 2023, replacing MyCSP, which faced similar challenges. That has been to the significant detriment of many of my constituents, who are still waiting for payment—one is retired after receiving lifesaving surgery last year, and another is still waiting for payment 11 months on from being bereaved after the death of his wife. Will the Minister—I hope that the Government can answer this closer to the end of June—directly address Capita’s failure, end the contract and insource the civil service pension scheme?

[Satvir Kaur]

My hon. Friend is right to highlight that outsourcing by default does not work, and I agree with his assessment of Capita’s unacceptable failures. Our priority remains supporting those impacted and achieving full service recovery. As I mentioned, if Capita fails to deliver on that by the end of June, all options will be considered. Subject to your agreement, Mr Speaker, my right hon. Friend the Paymaster General intends to make a statement to the House on the Government’s next steps.

[Harpreet Uppal (Huddersfield) (Lab)]

7. What steps he is taking to help support small and medium-sized businesses through reforms to public procurement.

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[Munira Wilson]

I have heard from a number of constituents who worked for the civil service and have faced delays in getting their pension scheme payments, including a single mum who was forced to take early retirement due to a terminal cancer diagnosis. She told me that she just wanted to get her affairs in order for her children before she died. I have recently heard that her payments have started again, but that is not the case for many other constituents. Will the Minister tell my constituents what he is doing to help them, especially those facing hardship?

[The Parliamentary Secretary, Cabinet Office (Satvir Kaur)]

The hon. Lady is absolutely right that the situation is completely unacceptable. I offer my support to her and her constituents in any way that I can. When I met representatives from Capita last week, they said that they want to under-promise and over-deliver. Clearly Capita has failed badly at that, but it has until the end of June to ensure that its services are delivered at an acceptable level. If it fails at that, we will use all options available. We are holding it robustly to account. Capita initially promised that all death in service and ill health cases were resolved, but that is not the case, and I am happy to take up the cases the hon. Lady mentions.

[Joe Powell (Kensington and Bayswater) (Lab)]

T4. I thank the Chief Secretary to the Prime Minister for asking the Ethics and Integrity Commission to review lobbying, disclosure and access to Government. Does he agree that given that The Guardian has reported that the hon. Member for Clacton (Nigel Farage) lobbied for changes in cryptocurrency policy that would massively benefit Reform’s biggest donor and, in fact, his £5 million personal benefactor, any look at strengthening the rules should include a look at lobbying cases involving the Bank of England?

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[Janet Daby (Lewisham East) (Lab)]

I know the Minister is committed to supporting civil servants during relocation. I also know she is aware that there are employment inequalities in the civil service, in particular around promotion and pay. Will she say what more she is doing about this issue, and will she agree to meet me?

[Satvir Kaur]

of course I would be happy to meet my hon. Friend to discuss that matter. We will be launching the national school of government, which will ensure that we have a civil service fit for purpose, not only for the current challenges but for the challenges of the future.

[Mr Speaker]

I call the Liberal Democrat spokesperson.