Royal Mail: Performance

Peter Prinsley Excerpts

Wednesday 18th March 2026 Westminster Hall

[Peter Prinsley (Bury St Edmunds and Stowmarket) (Lab)]

It is a pleasure to serve under your chairship, Mr Twigg. I thank the hon. Member for Exmouth and Exeter East (David Reed) for introducing the debate. I also thank the hon. Member for Sutton and Cheam (Luke Taylor), who has turned private investigator. I was very impressed by his efforts.

There is no doubt that there is a real crisis in the postal service. I have just read “Precipice” by Robert Harris; it tells the story of a love affair between Prime Minister Asquith and a young socialite. It is recorded in the many, many letters delivered between them each day. The book is about the letters between them, half of which survive. The letters to the Prime Minister, I believe, were destroyed, but the letters to the socialite survive and form the basis of the book. Mr Harris invented the other letters—love letters to the Prime Minister: imagine that. Now we have email and texts, and no doubt future writers will look at political emails.

Times have changed, and we must acknowledge that. In Denmark, the letter post has, unbelievably, completely stopped. Here, the universal service remains an obligation, not an option. Our people expect that. I urge the Government to get a grip on this. If the solution is indeed public ownership, let us simply do that.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Business and Trade (Blair McDougall)]

It is a pleasure to serve under your chairmanship, Mr Twigg. I thank the hon. Member for Exmouth and Exeter East (David Reed) for securing today’s important debate. He spoke about falling confidence in Royal Mail. I think the debate has shown that there is growing anger about failures of service. My hon. Friends the Members for Worcester (Tom Collins), for Hartlepool (Mr Brash) and for Sheffield Central (Abtisam Mohamed) and others spoke about how, when raising those concerns on behalf of constituents, they heard a completely different version of events in response. That has added to the sense of the frustration, particularly when hon. Members are so connected to their local posties, who understand what is happening on the ground.

I join others in paying tribute to our hard-working posties across the country. The hon. Members for Yeovil (Adam Dance) and for Keighley and Ilkley (Robbie Moore), my hon. Friend the Member for Leeds East (Richard Burgon) and others rightly said that any criticism of Royal Mail service is not a criticism of the posties themselves.

The Government remain absolutely committed to the universal postal service, which is an essential part of our economic infrastructure. It can and should be delivered. Hon. Members have raised concerns about the impact of service failures on the work of democracy. They have talked about bank cards not arriving and the isolation that causes. The hon. Member for Bromley and Biggin Hill (Peter Fortune) spoke about the human impact of missed hospital appointments, and there are also consequences for legal hearings and business deals.

I confirm to my hon. Friend the Member for Bury St Edmunds and Stowmarket (Peter Prinsley) that I am also not getting love letters through the post—

[Peter Prinsley]

Give it time.

[Blair McDougall]

Seriously, though, it is galling that Royal Mail is increasing the price of its services but is not meeting delivery targets. Our constituents rightly expect that, if they are paying more, they should get the service and deliveries on time. It is simply not good enough.

Product Regulation and Metrology Bill [Lords]

Peter Prinsley Excerpts

2nd reading
Tuesday 1st April 2025 Commons Chamber

[Peter Prinsley (Bury St Edmunds and Stowmarket) (Lab)]

I welcome this Bill, which will address the alarming proliferation of unsafe products in online marketplaces. I would like to talk particularly about the hazards of unsafe toys, which are increasingly being sold online.

As a very recently retired ear, nose and throat surgeon—yesterday actually—I know the very real harm that these dangerous toys cause. I have operated on young children who inhaled small components from unsafe toys, detachable parts or parts that were unsafely secured and were a choking hazard, and ribbon or string that exceeded the legal limits, creating strangulation hazards. These are frightening life-threatening situations that no family should have to put up with.

Those are not isolated incidents. A Which? investigation found that over 90% of toys purchased from some online marketplaces were unfit for sale in the UK. Shockingly, these toys falsely displayed UK and European safety marks, misleading parents into believing that they were buying something safe for their children. The tragedy is that in many of these cases the sellers simply disappear, vanishing from the platform, and the families are left with no way to seek redress from the harm caused.

That is why we must act. I am glad that the Bill will give the Government the opportunity to address this issue. It will give them the power to regulate new and emerging business models and marketplaces, which previous laws did not allow.

[Helen Maguire (Epsom and Ewell) (LD)]

Lithium-ion batteries are essential for achieving our net zero goals, but as demand grows for products containing such batteries we need to do more to protect consumers against dangerous lithium-ion batteries. Since 2020, e-bike and e-scooter fires have—

[Helen Maguire]

Does the hon. Member agree that there should be a mechanism to recognise and regulate high-risk products so that we can protect consumers?

[Peter Prinsley]

I thank the hon. Member for her intervention. I would point out the particular danger of button batteries—something that is well known to ENT surgeons—which cause perforation of the oesophagus and the trachea by a chemical reaction.

In the last two years, 95% of consumers have purchased from online platforms, with approximately 23 million monthly transactions in UK. We certainly need strong accountability for these marketplaces. Without that, dangerous items will continue to resurface, putting children at risk. I urge the House to ensure that the Bill puts more pressure on the sellers of unsafe toys, forcing them to take responsibility for their actions.

[Madam Deputy Speaker]

You are an honourable man.

Closure of High Street Services: Rural Areas

Peter Prinsley Excerpts

Wednesday 5th February 2025 Westminster Hall

[Peter Prinsley (Bury St Edmunds and Stowmarket) (Lab)]

I thank my hon. Friend the Member for Scarborough and Whitby (Alison Hume) for that. It is a pleasure to serve under your chairmanship, Ms Furniss.

Stowmarket’s high street is called Ipswich Street. It is the central artery of the town, running through Stowmarket from the historic marketplace. Only a few years ago, it was a busy street, bustling with commercial activity. People came to Stowmarket from nearby villages to go shopping. Many of them went on to visit other attractions, such as the amazing Food Museum—which I recently visited—and the John Peel Centre for Creative Arts. However, stores started to close, one after another, and six shopfronts now lie completely empty. It is a familiar scene up and down the country: high streets disfigured, with vacant shops sticking out like missing teeth. That has a terrible effect on local communities. As the stores close, the town centre becomes trapped in a vicious circle: few people want to go shopping, the high street is full of boarded-up shops, footfall declines and more stores close. We have heard about that in this debate. My colleagues will be familiar with the problem of banks vacating the high streets—indeed, we now have more food banks than actual banks in this country. Other shops follow the banks in shutting their doors. The town centre loses the café and the pub that both performed a vital service as focal points for the community.

The Government must find a way to mitigate the effect of these stores closing. Times change, commercial life and society have changed, but let us preserve the high street.