Shared Rural Network Implementation

Maria Miller Excerpts

Wednesday 24th January 2024 Westminster Hall

[Several hon. Members rose—]

[Dame Maria Miller (in the Chair)]

Order. This is a 60-minute debate. I need to move to the Front-Bench contributions at 5.8 pm, and I have about six Members rising to speak—do the maths. Please bob if you want to speak. If we are to get everyone in, I suggest a limit of three or four minutes for every speech. If Members adhered to that, it would be amazing.

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[Carol Monaghan]

There is a problem in this building as well, of course.

The hon. Member for Buckingham (Greg Smith) told stories about his children; I think many of us can relate to those. The hon. Member for Somerton and Frome (Sarah Dyke) is unfortunately still struggling with 3G, never mind 4G. The hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) talked about Jean’s folly. Jean is the name of my dog—a different Jean. I gently point out to the hon. Member that this is a reserved issue, so it is incumbent on the UK Government, not the Scottish Government, to sort it out.

It was only last month that a number of us—the same characters—were here in Westminster Hall debating the difficulties arising from the switch from copper wire to internet fibre signals for phone lines. Today’s debate is important because, with the removal of the copper wire network, if an internet signal drops out, as has happened to many households this week with Storms Isha and Jocelyn, people rely on the 4G network, as the hon. Member for North Shropshire said. If the 4G network is not reliable, people are left without the resilience to deal with emergency situations, as we have heard. The hon. Member also raised concerns about the speed of the 4G roll-out. That is rather ironic: at the same time as the roll-out is happening too slowly, the switch from copper wire to fibre is happening too quickly. There seems to be a real—pardon the pun—disconnect between those two issues.

The shared rural network is a joint venture between the UK Government and the big four mobile providers. It should provide 4G coverage to 95% of the UK, and enable rural communities and businesses to gain greater connectivity. In Scotland, the roll-out must be done with an awareness of the importance of the natural environment. Although the issue is reserved, as I said, the Scottish Government have done some work in this area to bring together different groups and ensure that the roll-out is done in a sympathetic way. The Scottish Government have organised and participated in discussions with national parks and NatureScot to ensure that we get mutually acceptable outcomes.

We have heard about some difficulties regarding planning. The hon. Member for North Norfolk (Duncan Baker), who is no longer in his place, raised concerns about ugly infrastructure. If we do the roll-out in conjunction with local communities, we can look at creativity of placement and the use of existing structures.

I have a couple of questions for the Minister. EE has recently announced that it has met its coverage targets for the first phase of the rural network programme. We need to know whether that statement matches reality. How is EE checking that? Is it actually going round with a mobile phone and ensuring that there is coverage everywhere that there should be coverage, or is it saying that the mast should provide coverage in that area? Those are two very different things. How are the Government checking what the mobile providers are saying? What further incentives are the Government providing to ensure proper coverage?

[Dame Maria Miller (in the Chair)]

Order. I am sure that the hon. Lady is coming to a close.

[Carol Monaghan]

I am just finishing. It would be useful to hear about specific interventions that the Government are taking in tricky rural areas.

Online Safety Bill

Maria Miller Excerpts

Report stage
Monday 5th December 2022 Commons Chamber

[Paul Scully]

I will make a bit of progress, because I am testing Mr Speaker’s patience.

We are making a number of technical amendments to ensure that the new communications offences are targeted and effective. New clause 52 seeks to narrow the exemptions for broadcast and wireless telegraphy licence holders and providers of on-demand programme services, so that the licence holder is exempt only to the extent that communication is within the course of a licensed activity. A separate group of technical amendments ensure that the definition of sending false and threatening communications will capture all circumstances—that is far wider than we have at the moment.

We propose a number of consequential amendments to relevant existing legislation to ensure that new offences operate consistently with the existing criminal law. We are also making a number of wider technical changes to strengthen the enforcement provisions and ensure consistency with other regulatory frameworks. New clause 42 ensures that Ofcom has the power to issue an enforcement notice to a former service provider, guarding against service providers simply shutting down their business and reappearing in a slightly different guise to avoid regulatory sanction. A package of Government amendments will set out how the existing video-sharing platform regime will be repealed and the transitional provisions that will apply to those providers as they transition to the online safety framework.

Finally, new clause 40 will enable the CMA to share information with Ofcom for the purpose of facilitating Ofcom’s online safety functions. That will help to ensure effective co-operation between Ofcom and the CMA.

[Dame Maria Miller (Basingstoke) (Con)]

I thank my hon. Friend for giving way. In the past 40 minutes or so, he has demonstrated the complexity of the changes that are being proposed for the Bill, and he has done a very good job in setting that out. However, will he join me and many other right hon. and hon. Members who feel strongly that a Standing Committee should look at the Bill’s implementation, because of the complexities that he has so clearly demonstrated? I know that is a matter for the House rather than our consideration of the Bill, but I hope that other right hon. and hon. Members will join me in looking for ways to put that right. We need to be able to scrutinise the measures on an ongoing basis.

[Paul Scully]

Indeed, there will be, and are, review points in the Bill. I have no doubt that my right hon. Friend will raise that on other occasions as well.

I want to ensure that there is plenty of time for Members to debate the Bill at this important stage, and I have spoken for long enough. I appreciate the constructive and collaborative approach that colleagues have taken throughout the Bill’s passage.

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[Julian Knight]

My right hon. Friend is correct. We spoke privately before this debate, and he said this is almost five Bills in one. There will be a patchwork of legislation, and there is a time limit. This is a carry-over Bill, and we have to get it on the statute book.

This Bill is not perfect by any stretch of the imagination, and I take the Opposition’s genuine concerns about legal but harmful material. The shadow Minister mentioned the tragic case of Molly Russell. I heard her father being interviewed on the “Today” programme, and he spoke about how at least three quarters of the content he had seen that had prompted that young person to take her life had been legal but harmful. We have to stand up, think and try our best to ensure there is a safer space for young people. This Bill does part of that work, but only part. The work will be done in the execution of the Bill, through the wording on age verification and age assurance.

[Dame Maria Miller]

Given the complexities of the Bill, and given the Digital, Culture, Media and Sport Committee’s other responsibilities, will my hon. Friend join me in saying there should be a special Committee, potentially of both Houses, to keep this area under constant review? That review, as he says, is so badly needed.

[Julian Knight]

I thank my right hon. Friend for her question, which I have previously addressed. The problem is the precedent it would set. Any special Committee set up by a Bill would be appointed by the Whips, so we might as well forget about the Select Committee system. This is not a huge concern for the Digital, Culture, Media and Sport Committee, because the advent of any such special Committee would probably be beyond the next general election, and I am not thinking to that timeframe. I am concerned about the integrity of Parliament. The problem is that if we do that in this Bill, the next Government will come along and do it with another Bill and then another Bill. Before we know it, we will have a Select Committee system that is Whips-appointed and narrow in definition, and that cuts across something we all vote for.

There are means by which we can have legislative scrutiny—that is the point I am making in my speech. I would very much welcome a Committee being set up after a year, temporarily, to carry out post-legislative scrutiny. My Committee has a Sub-Committee on disinformation and fake news, which could also look at this Bill going forward. So I do not accept my right hon. Friend’s point, but I appreciate completely the concerns about our needing proper scrutiny in this area. We must also not forget that any changes to Ofcom’s parameters can be put in a statutory instrument, which can by prayed against by the Opposition and thus we would have the scrutiny of the whole House in debate, which is preferable to having a Whips-appointed Committee.

I have gone into quite a bit of my speech there, so I am grateful for that intervention in many respects. I am not going to touch on every aspect of this issue, but I urge right hon. and hon. Members in all parts of the House to think about the fact that although this is far from perfect legislation and it is a shame that we have not found a way to work through the legal but harmful material issue, we have to understand the parameters we are working in, in the real world, with these companies. We need to see that there is a patchwork of legislation, and the biggest way in which we can effectively let the social media companies know they have skin in the game in society—a liberal society that created them—is through competition legislation, across other countries and other jurisdictions. I am talking about our friends in the European Union and in the United States. We are working together closely now to come up with a suite of competition legislation. That is how we will be able to cover off some of this going forward. I will be supporting this Bill tonight and I urge everyone to do so, because, frankly, after five years I have had enough.

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I am not on my pity pot here; this is not about me. It is happening all over Scotland. Women in work are being forced out of employment. If Governments north and south of the border are to tackle online harms, we must follow through with responsible legislation. Only last week, the First Minister of Scotland, who denied any validity to the concerns I raised in 2019, eventually admitted they were true. But her response must be to halt her premature and misguided legislation, which is without any protection for the trans community, women or girls. We must make the connection from online harms all the way through to meaningful legislation at every stage.

[Dame Maria Miller]

I rise to speak to the seven new clauses in my name and those of right hon. and hon. Members from across the House. The Government have kindly said publicly that they are minded to listen to six of the seven amendments that I have tabled on Report. I hope they will listen to the seventh, too, once they have heard my compelling arguments.

First, I believe it is important that we discuss these amendments, because the Government have not yet tabled amendments. It is important that we in this place understand the Government’s true intention on implementing the Law Commission review in full before the Bill completes its consideration.

Secondly, the law simply does not properly recognise as a criminal offence the posting online of intimate images—whether real or fake—without consent. Victims say that having a sexual image of them posted online without their consent is akin to a sexual assault. Indeed, Clare McGlynn went even further by saying that there is a big difference between a physical sexual assault and one committed online: victims are always rediscovering the online images and waiting for them to be redistributed, and cannot see when the abuse will be over. In many ways, it is even more acute.

Just in case anybody in the Chamber is unaware of the scale of the problem after the various contributions that have been made, in the past five years more than 12,000 people reported to the revenge porn helpline almost 200,000 pieces of content that fall into that category. Indeed, since 2014 there have been 28,000 reports to the police of intimate images being distributed without consent.

The final reason why I believe it is important that we discuss the new clauses is that Ofcom will be regulating online platforms based on their adherence to the criminal law, among other things. It is so important that the criminal law actually recognises where criminal harm is done, but at the moment, when it comes to intimate image abuse, it does not. Throughout all the stages of the Bill’s passage, successive Ministers have said very positive things to me about the need to address this issue in the criminal law, but we still have not seen pen being put to paper, so I hope the Minister will forgive me for raising this yet again so that he can respond.

New clauses 45 to 50 simply seek to take the Law Commission’s recommendations on intimate image abuse and put them into law as far as the scope of the Bill will allow. New clause 45 would create a base offence for posting explicit images online without consent. Basing the offence on consent, or the lack of it, makes it comparable with three out of four offences already recognised in the Sexual Offences Act 2003. Subsection (10) of the new clause recognises that it is a criminal offence to distribute fake images, deepfakes or images using nudification software, which are currently not covered in law at all.

New clauses 46 and 47 recognise cases where there is a higher level of culpability for the perpetrator, where they intend to cause alarm, distress or humiliation. Two in three victims report that they know the perpetrators, as a current or former partner. In evidence to the Public Bill Committee, on which I was very pleased to serve, we heard from the Anjelou Centre and Imkaan that some survivors of this dreadful form of abuse are also at risk of honour-based violence. There are yet more layers of abuse.

New clause 48 would make it a crime to threaten to share an intimate image—this can be just as psychologically destructive as actually sharing it—and using the image to coerce, control or manipulate the victim. I pay real tribute to the team from the Law Commission, under the leadership of Penney Lewis, who did an amazing job of work over three years on their enquiry to collect this information. In the responses to the enquiry there were four mentions of suicide or contemplated suicide as a result of threats to share these sorts of images online without consent. Around one in seven young women and one in nine young men have experienced a threat to share an intimate or sexual image. One in four calls to the Revenge Porn Helpline relate to threats to share. The list of issues goes on. In 2020 almost 3,000 people, mostly men, received demands for money related to sexual images—“sextorsion”, as it is called. This new clause would make it clear that such threats are criminal, the police need to take action and there will be proper protection for victims in law.

New clauses 49 and 50 would go further. The Law Commission is clear that intimate image abuse is a type of sexual offending. Therefore, victims should have the same protection afforded to those of other sexual offences. That is backed up by the legal committee of the Council of His Majesty’s District Judges, which argues that it is appropriate to extend automatic lifetime anonymity protections to victims, just as they would be extended to victims of offences under the Modern Slavery Act 2015. Women’s Aid underlined that point, recognising that black and minoritised women are also at risk of being disowned, ostracised or even killed if they cannot remain anonymous. The special measures in these new clauses provide for victims in the same way as the Domestic Abuse Act 2021.

I hope that my hon. Friend the Minister can confirm that the Government intend to introduce the Law Commission’s full recommendations into the Bill, and that those in scope will be included before the Bill reaches its next stage in the other place. I also hope that he will outline how those measures not in scope of the Bill—specifically on the taking and making of sexual images without consent, which formed part of the Law Commission’s recommendations—will be addressed in legislation swiftly. I will be happy to withdraw my new clauses if those undertakings are made today.

Finally, new clause 23, which also stands in my name, is separate from the Law Commission’s recommendations. It would require a proportion of the fines secured by Ofcom to be used to fund victims’ services. I am sure that the Treasury thinks that it is an innovative way of handling things, although one could argue that it did something similar only a few days ago with regard to the pollution of waterways by water companies. I am sure that the Minister might want to refer to that.

The Bill identifies that many thousands more offences are committed as crimes than are currently recognised within law. I hope that the Minister can outline how appropriate measures will be put in place to ensure support for victims, who will now, possibly for the first time, have some measures in place to assist them. I raised earlier the importance of keeping the Bill and its effectiveness under review. I hope that the House will think about how we do that materially, so we do not end up having another five or 10 years without such a Bill and having to play catch-up in such a complex area.

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[Paul Scully]

All that I can confirm is that we will work with my hon. Friend and with colleagues in the Home Office to make sure that this legislation works in the way that she intends.

We share with my right hon. Friend the Member for Basingstoke (Dame Maria Miller) the concern about the abuse of deep fake images and the need to tackle the sharing of intimate images where the intent is wider than that covered by current offences. We have committed to bring forward Government amendments in the Lords to do just that, and I look forward to working with her to ensure that, again, we get that part of the legislation exactly right.

We also recognise the intent behind my right hon. Friend’s amendment to provide funding for victim support groups via the penalties paid by entities for failing to comply with the regulatory requirements. Victim and survivor support organisations play a critical role in providing support and tools to help people rebuild their lives. That is why the Government continue to make record investments in this area, increasing the funding for victim and witness support services to £192 million a year by 2024-25. We want to allow the victim support service to provide consistency for victims requiring support.

[Dame Maria Miller]

I thank my hon. Friend for giving way and for his commitment to look at this matter before the Bill reaches the House of Lords. Can he just clarify to me that it is his intention to implement the Law Commission’s recommendations that are within the scope of the Bill prior to the Bill reaching the House of Lords? If that is the case, I am happy to withdraw my amendments.

[Paul Scully]

I cannot confirm today at what stage we will legislate. We will continue to work with my right hon. Friend and the Treasury to ensure that we get this exactly right. We will, of course, give due consideration to the Law Commission’s recommendations.

[Dame Maria Miller]

Unless I am mistaken, no other stages of the Bill will come before the House where this can be discussed. Either it will be done or it will not. I had hoped that the Minister would answer in the affirmative.

[Paul Scully]

I understand. We are ahead of the Lords on publication, so yes is the answer.

I have two very quick points for my right hon. and learned Friend the Member for Kenilworth and Southam (Sir Jeremy Wright). He was right to speak about acting with humility. We will bring forward amendments for recommittal to amend the approach for category 1 designation—not just the smaller companies that he was talking about, but companies that are pushing that barrier to get to category 1. I very much get his view that the process could be delayed unduly, and we want to make sure that we do not get the unintended consequences that he describes. I look forward to working with him to get the changes to the Bill to work exactly as he describes.

Finally, let me go back to the point that my right hon. Friend the Member for Haltemprice and Howden made about encrypted communications. We are not talking about banning end-to-end encryption or about breaking encryption—for the reasons set out about open banking and other areas. The amendment would leave Ofcom powerless to protect thousands of children and could leave unregulated spaces online for offenders to act, and we cannot therefore accept that.

Disability and Gender Inclusivity in the Media

Maria Miller Excerpts

Wednesday 20th July 2022 Westminster Hall

[Dr Lisa Cameron (East Kilbride, Strathaven and Lesmahagow) (SNP)]

I beg to move,

That this House has considered disability and gender inclusivity in the media.

It is an absolute pleasure to serve under your chairmanship, Dame Angela, in a debate on disability and gender inclusivity in the media, which is such an important issue. In this short debate, I plan first to look back at where we have come from. Then I shall look forward and refer to some of the progress that has been highlighted to me since I secured the debate. That progress comes from a number of media companies that are trying their best to strive and go forward.

To start, it is important to remind ourselves that the #MeToo and Time’s Up movements have empowered women around the world to speak out against sexual harassment and discrimination in the workplace. That has given hope to a new generation who are marching on a path towards equality. However, we must be cognisant of the fact that the report “Gender Inequality and Screenwriters”, supported by the Authors Licensing and Collecting Society, has revealed an alarming set of statistics, such as the fact that only 16% of film writers in the UK are female. It has also been uncovered that only 14% of prime-time TV is female written. That consistent imbalance was observed over 10 years, and the evidence indeed demonstrated that those figures had flatlined during that period, with no signs of recent improvement in gender representation. We can see from the figures presented in the report that the glass ceiling is still firmly in place and the problem remains locked for so many women—so many talented people who should be contributing to industry.

For an example, we can look way back to the roots of patriarchal society and the ’50s and ’60s, when Sylvia Anderson was a female pioneer in television. As most of us will know, she co-created many groundbreaking children’s shows and characters, from “Fireball XL5” and “Stingray” to “Thunderbirds” and the iconic Lady Penelope. Sylvia Anderson was described in the publicity material of their own production company, AP Films, as the driving force behind the puppet kingdom, and she devised the characters, co-wrote the scripts and the storylines, and often directed the filming herself at a time when there were so few women in such pivotal roles.

During Sylvia’s lifetime, as a result of a patriarchal system, she found herself often omitted from the work and creations that she produced alongside her husband. To this day, those productions are still often referred to with no mention of co-creator Sylvia.

Gender inequality is not limited to writers, as many main creative roles in film production are held predominantly by men. Worldwide, women are still being denied their voice and their due recognition, so why, in 2022, are we still having this debate? Why should this argument exist at all? It seems that, like Sylvia, women are still suffering the effects of gender inequality in respect of which intolerance of women’s place is still a huge factor.

We are pleased to have Dee Anderson, Sylvia’s daughter, with us here today. Dee is supporting the Time’s Up campaign in order to promote gender inclusivity in the media and take forward a more inclusive and gender-balanced industry for the future. I congratulate her on all the work she is doing in that regard.

I want to look briefly at some progress that is being made. I have heard from a number of organisations, such as the BBC, which contacted me to let me know that it is driving forward a campaign called 50:20:12, which has as its targets 50% women, at least 20% people from an ethnic minority background and 12% disabled employees. The BBC is using the campaign to drive a senior leader index for each of its departments. This is so important. As chair of the all-party parliamentary group for disability, I have heard from so many people who have told me that they have no role models within the industries who are from their area and background, and have their characteristics. That can be extremely disheartening.

To see industry trying to drive forward inclusion and equality on our screens is like osmosis. We take this in every day of our lives, when we are watching television, live-streaming or looking at media. Those are the images we see, the people we hear from, the presenters who face the world on our behalf. It is so important that young people from every background and sector of society have those role models to aspire to and know that they can achieve their full potential.

[Dame Maria Miller (Basingstoke) (Con)]

I thank the hon. Lady for giving way and congratulate her on securing this debate. Does she agree that public service broadcasters have an important role to play when it comes to inclusivity, whether disability or gender? Will she join me in applauding the work of Channel 4, particularly ensuring that the Paralympics coverage in 2012 not only gave opportunities for people to reappraise or rethink their views on disability in front of the camera, but gave many people behind the camera the opportunity to establish careers, when they might have found that difficult before because of their disability?

[Dr Cameron]

Absolutely. I entirely commend the fantastic work that the right hon. Lady does on equality, right across Parliament. It is second to none; she is a force for good in showing leadership in those roles. She is absolutely right. I spoke to Channel 4 a number of years ago in my role as chair of the all-party parliamentary group on disability. They told me that, at the start, it was seen as a big risk to have so many hours of livestreaming of the Paralympic games. They were not sure how that would go with regard to audience participation and numbers. It has actually been overwhelmingly positive. People are so engaged and inspired by the Paralympians. They see first hand on their screens the achievements of so many people who have overcome adversity and challenged their disabilities, turning them to ability and potential. I congratulate Channel 4, who sent me information about the work they are doing, which I can mention alongside that which the right hon. Lady highlighted. That was a pivotal moment in disability representation.

Disability Rights UK contacted me with the following information:

“Disabled people make up a fifth of the population. There are disabled professionals in all walks of life—politicians, lawyers, academics, sports people, doctors, business owners—and disabled people working in every part of public life. But when we watch the news or read the media—social, print or digital—it is rare to see disabled people, and when we do, we are almost always speaking about individual disabilities or personal horror stories. A huge lack of representation means our stories are going unreported, talent is unrecognised…and negative attitudes towards disability are going unchallenged. We do not have enough of a percentage of a voice. A fifth of us are disabled but we are not a fifth of the news. Media often represents us as heroes or scroungers.”

Even when representation does happen, it can be stereotypical and quite depressing for the audience. It is important that people are engaged in employment in every sector, particularly in the media. We have to change the mindset, the attitudes, the representation, behind the scenes as well as in front, in order to make a long-term difference. Newsrooms rarely include disabled staff. Newspapers have columnists, but how many are disabled? How many programmes currently harness that talent? Those issues need to be collectively worked on and taken forward by Government policy, agencies, organisations and the whole sector in order to make sure that we can turn the situation around for those who feel unrepresented at the current time.

I understand that the Daily Mirror ran a week of features called “Disabled Britain: Doing It For Ourselves”, which was the first time that Disability Rights UK recalled a national paper allowing disabled people to tell their own stories in their own way. Most importantly, rather than focusing on individual impairments, it spoke strongly about a social model of disability, which posits that people are impaired by the lack of access in society and the inability to engage, rather than by their impairments alone, and that the public do not understand the social model of disability. There is still an “us and them” mindset when it comes to disability, but the truth is that—we can be quite candid about this—with our populations living much longer, many people who have not previously had disabilities will develop them in the future. Having a normalised representation in the media supports everybody, takes us all forward together, and reflects the society in which we live.

I will speak a bit about the work that the BBC is doing on the workforce, because one of the issues is the disability employment gap, which was mentioned specifically by Disability Rights UK. I know that the BBC has been very committed, and I have met its representatives to discuss the projects that it is working on and the launch of its disability passports. The BBC is trying to enable the movement of disabled talent right across the industry, alongside being a Disability Confident employer at leader level 3. Throughout my time in Parliament, I have been encouraging MPs to walk the talk in this regard and to make sure that we are signed up to being Disability Confident employers, in line with the Government’s programme. The BBC is really trying to change things behind the scenes and on screen, and it has formed a partnership with Netflix to develop and fund new, ambitious dramas featuring disabled creatives, with two productions already in development. We are keen to see them in the near future.

I turn now to Channel 4. As has been mentioned, it is the home of the Paralympics, “Born to Be Different”, “The Undateables” and “The Last Leg”, and it champions talent such as Rosie Jones, Billy Monger, Briony Williams, Ed Jackson and Ruben Reuter. The station has also cast people with disabilities in major formats, including “Big Brother”, “First Dates” and “The Great British Bake Off”, which we all love to watch, but which I could never emulate, because my cakes are always total flops—I have no chance of ever participating.

Channel 4 also makes “Hollyoaks” and “Googlebox”, and it is driving change. As the right hon. Member for Basingstoke (Dame Maria Miller) mentioned, the 2020 Paralympic games reached 20 million viewers—a third of the UK population. The “Super. Human” marketing campaign reached 81% of the population. I have to say that I am not the most up to date with technology, but there was also a bespoke Paralympics hub on TikTok, which generated 4.1 million views. With the Beijing 2021 winter Paralympics, Channel 4 built further on its work, proudly announcing a 100% disabled line-up of world-class presenters. Progress is definitely being made.

I want to turn briefly to ITV, which was in contact with me, before asking the Minister for an update on how the Government can collectively work with the sector to harness disabled talent and move things forward in a positive way. ITV got in touch and spoke to me about its diversity acceleration plan, which commits to increasing representation of disabled people in senior editorial positions, ensuring that ITV better reflects the lives of disabled people on screen, improving diversity and career progression in TV production and improving opportunities for working on programmes or behind the scenes. ITV has 9.6% of disabled talent on screen to date, which it says is the highest proportion of all broadcasters in the report “The Fifth Cut: Diamond at 5”.

Progress is being made across the board. ITV also spoke to me about improvements it has made. Of course, we have heard some more historical examples, but ITV says it has 49.6% women representation on screen and off screen in production teams, and that, in the workforce, 52.6% of all colleagues and 49.2% of managers are women. It has also launched a menopause policy. It will support colleagues who are going through the menopause, ensure that they have adequate time, reduce stigma and ensure that the menopause does not adversely impact careers. ITV says that 48 women are in its 100 top earning roles, and it is committed to achieving a 50:50 gender balance.

This debate is important because we seek to represent those who have perhaps not had that representation in the past, and we want to make changes. As drivers of change in Parliament, we must work together across parties. Certainly, as chair of the APPG for disability, I am very keen to take this agenda forward with the industry—print, media and more modern types of screening—but also, as parliamentarians, we need to keep the momentum towards equality going.

I thank the right hon. Member for Basingstoke for coming to the debate and taking time out of her busy schedule. She is a champion in this field. I look forward to the Minister’s response.

Online Safety Bill

Maria Miller Excerpts

Report stage
Tuesday 12th July 2022 Commons Chamber

[Dame Maria Miller (Basingstoke) (Con)]

My hon. Friend did not have the joy of being on the Bill Committee, as I did with my hon. Friend the Member for Croydon South (Chris Philp), who was the Minister at that point. The point that my hon. Friend has just made about free speech is so important for women and girls who are not able to go online because of the violent abuse that they receive, and that has to be taken into account by those who seek to criticise the Bill. We have to make sure that people who currently feel silenced do not feel silenced in future and can participate online in the way that they should be able to do. My hon. Friend is making an excellent point and I welcome him to his position.

[Damian Collins]

My right hon. Friend is entirely right on that point. The structure of the Bill is very simple. There is a legal priority of harms, and things that are illegal offline will be regulated online at the level of the criminal threshold. There are protections for freedom of speech and there is proper transparency about harmful content, which I will come on to address.

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[Alex Davies-Jones]

I thank the hon. Gentleman, who is absolutely right. In Committee, we debated at length the impact search engines have, and they should be included in the Bill’s categorisation of difficult issues. In one recent example on a search engine, the imagery that comes up when we search for desk ornaments is utterly appalling and needs to be challenged and changed. If we are to truly tackle antisemitism, racism and extremist content online, then the provisions need to be included in the Bill, and journalistic exemptions should not apply to this type of content. Often, they operate more discretely and are less likely to attract sanctions. Furthermore, any amendment will provide no answer to the many extremist publishers who seek to exploit the terms of the exemption. For those reasons, we need to go further.

The amendments are not a perfect or complete solution. Deficiencies remain, and the amendments do not address the fact that the exemption continues to exclude dozens of independent local newspapers around the country on the arbitrary basis that they have no fixed address. The Independent Media Association, which represents news publishers, describes the news publisher criteria as

“punishing quality journalism with high standards”.

I hope the Minister will reflect further on that point. As a priority, we need to ensure that the exemption cannot be exploited by bad actors. We must not give a free pass to those propagating racist, misogynistic or antisemitic harm and abuse. By requiring some standards of accountability for news providers, however modest, the amendments are an improvement on the Bill as drafted. In the interests of national security and the welfare of the public, we must support the amendments.

Finally, I come to a topic that I have spoken about passionately in this place on a number of occasions and that is extremely close to my heart: violence against women and girls. Put simply, in their approach to the Bill the Government are completely failing and falling short in their responsibilities to keep women and girls safe online. Labour has been calling for better protections for some time now, yet still the Government are failing to see the extent of the problem. They have only just published an initial indicative list of priority harms to adults, in a written statement that many colleagues may have missed. While it is claimed that this will add to scrutiny and debate, the final list of harms will not be on the face of the Bill but will included in secondary legislation after the Bill has received Royal Assent. Non-designated content that is harmful will not require action on the part of service providers, even though by definition it is still extremely harmful. How can that be acceptable?

Many campaigners have made the case that protections for women and girls are not included in the draft Bill at all, a concern supported by the Petitions Committee in its report on online abuse. Schedule 7 includes a list of sexual offences and aggravated offences, but the Government have so far made no concessions here and the wider context of violence against women and girls has not been addressed. That is why I urge the Minister to carefully consider our new clause 3, which seeks to finally name violence against women and girls as a priority harm. The Minister’s predecessor said in Committee that women and girls receive “disproportionate” levels of abuse online. The Minister in his new role will likely be well briefed on the evidence, and I know this is an issue he cares passionately about. The case has been put forward strongly by hon. Members on all sides of the House, and the message is crystal clear: women and girls must be protected online, and we see this important new clause as the first step.

Later on, we hope to see the Government move further and acknowledge that there must be a code of practice on tackling violence against women and girls content online.

[Dame Maria Miller]

The hon. Lady raises the issue of codes of practice. She will recall that in Committee we talked about that specifically and pressed the then Minister on that point. It became very clear that Ofcom would be able to issue a code of practice on violence against women and girls, which she talked about. Should we not be seeking an assurance that Ofcom will do that? That would negate the need to amend the Bill further.

[Alex Davies-Jones]

I welcome the right hon. Lady’s comments. We did discuss this at great length in Committee, and I know she cares deeply and passionately about this issue, as do I. It is welcome that Ofcom can issue a code of practice on violence against women and girls, and we should absolutely be urging it to do that, but we also need to make it a fundamental aim of the Bill. If the Bill is to be truly world leading, if it is truly to make us all safe online, and if we are finally to begin to tackle the scourge of violence against women and girls in all its elements—not just online but offline—then violence against women and girls needs to be named as a priority harm in the Bill. We need to take the brave new step of saying that enough is enough. Words are not enough. We need actions, and this is an action the Minister could take.

Online Safety Bill (Fifteenth sitting)

Maria Miller Excerpts

Committee stage
Thursday 23rd June 2022 Public Bill Committees

[Barbara Keeley]

I very much agree with my hon. Friend. She is quite right: we have to remember that we do not see these things as children and young people do.

The user advocacy body that my hon. Friend has just spoken in support of could also shine a light on the practices that are most harmful to children by using data, evidence and specialist expertise to point to new and emerging areas of harm. That would enable the regulator to ensure its risk profiles and regulatory approach remain valid and up to date. In his evidence, Andy Burrows of the NSPCC highlighted the importance of an advocacy body acting as an early warning system:

“Given the very welcome systemic approach of the regime, that early warning function is particularly important, because there is the potential that if harms cannot be identified quickly, we will see a lag where whole regulatory cycles are missed. User advocacy can help to plug that gap, meaning that harms are identified at an earlier stage, and then the positive design of the process, with the risk profiles and company risk assessments, means that those harms can be built into that particular cycle.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 16, Q22.]

The provision in the new clause is comparable to those that already exist in many other sectors. For example, Citizens Advice is the statutory user advocate for consumers of energy and the postal services, and there are similar arrangements representing users of public transport. Establishing a children’s user advocacy body would ensure that the most vulnerable online users of all—children at risk of online sexual abuse—receive equivalent protections to customers of post offices or passengers on a bus.

[Dame Maria Miller (Basingstoke) (Con)]

The hon. Lady will recall the issue that I raised earlier in the Committee’s deliberations, regarding the importance of victim support that gives people somewhere to go other than the platforms. I think that is what she is now alluding to. Does she not believe that the organisations that are already in place, with the right funding—perhaps from the fines coming from the platforms themselves—would be in a position to do this almost immediately, and that we should not have to set up yet another body, or have I misunderstood what she has said?

[Barbara Keeley]

I do not think that the right hon. Lady has misunderstood what I said. I said that the new clause would allow the Secretary of State to appoint a new or existing body as the statutory user advocate, so it could very much be either.

New clause 3 would also rebalance the interests of children against the vocal and well-resourced regulated companies. I think that is a key argument for having an advocacy body. Without such a counterbalance, large tech companies could attempt to capture independent expert voices, fund highly selective research with the intent to skew the evidence base, and then challenge regulatory decisions with the evidence base they have created.

Those tactics are not new; similar tactics are used in other regulated sectors, such as the tobacco industry. In line with other sectors, the user advocacy body should be funded by a levy on regulated companies. That would be in line with the “polluter pays” principle in part 6 and would be neutral to the Exchequer—another reason to accept it. Compared with the significant benefits and improved outcomes it would create, the levy would represent only a minimal additional burden on companies.

There is strong support for the creation of a user advocate. Research by the NSPCC shows that 88% of UK adults who responded to a YouGov survey think that it is necessary for the Bill to introduce a requirement for an independent body that can protect the interests of children at risk of online harms, including grooming and child sexual abuse.

It is also a popular option among children. YoungMinds has said that young people do not feel they are being included enough in the drafting of the Bill. It evidenced that with research it undertook that found that almost 80% of young people aged 11 to 25 surveyed had never even heard of the Bill.

A young woman told the NSPCC why she felt a children’s advocacy body is needed. She is a survivor of online grooming, and it is worth sharing what she said in full, because it is powerful and we have not shared the voices of young people enough. She said:

“When I was 13, a man in his 30s contacted me on Facebook. I added him because you just used to add anyone on Facebook. He started messaging me and I liked the attention. We’d speak every day, usually late at night for hours at a time…He started asking for photos, so I sent some. Then he asked for some explicit photos, so I did that too, and he reciprocated…In my eyes, telling anyone in my life about this man was not an option. We need to stop putting the responsibility on a vulnerable child to prevent crime and start living in a world which puts keeping children safe first. That means putting child safety at the heart of policy. I want a statutory child user advocacy body funded by the industry levy. This would play a vital role in advocating for children’s rights in regulatory debates. Being groomed made me feel incredibly vulnerable, isolated, and weak. I felt I had no one who was on my side. Having a body stand up for the rights of children in such a vulnerable position is invaluable…it is so rare that voices like mine have a chance to be heard by policy makers. Watching pre legislative debates I’ve been struck by how detached from my lived experience they can be”—

that is very much the point that my hon. Friend the Member for Batley and Spen made—

“and indeed the lived experiences of thousands of others. If we want to protect children, we need to understand and represent what they need.”

I hope that the Committee will recognise the bravery of that young woman in speaking about her experiences as a survivor of online grooming. I hope that the Minister will respect the insights she offers and consider the merits of having a user advocacy body to support children and young people experiencing harms online.

--- Later in debate ---

[Kirsty Blackman]

I absolutely agree. I had not thought about it in those terms, but the hon. Member is right that the new clause gives greater importance to those protected characteristics and lays that out in the Bill.

I appreciate that, under the risk assessment duties set out in the Bill, organisations have to look at protected characteristics in groups and at individuals with those protected characteristics, which I welcome, but I also welcome the inclusion of protected characteristics in the new clause in relation to the duties of the advocacy body. I think that is really important, especially, as the hon. Member for Batley and Spen just said, in relation to the positive aspects of the internet. It is about protecting free speech for children and young people and enabling them to find community and enjoy life online and offline.

Will the Minister give serious consideration to the possibility of a user advocacy body? Third sector organisations are calling for that, and I do not think Ofcom could possibly have the expertise to match such a body.

[Dame Maria Miller]

I want briefly to interject to underline the point I made in my intervention on the hon. Member for Worsley and Eccles South. I welcome the discussion about victims’ support, which picks up on what we discussed on clause 110. At that point I mentioned the NSPCC evidence that talked about the importance of third party advocacy services, due to the lack of trust in the platforms, as well as for some of the other reasons that the hon. Members for Worsley and Eccles South, for Batley and Spen, and for Aberdeen North have raised.

When we discussed clause 110, the Minister undertook to think about the issue seriously and to talk to the Treasury about whether funding could be taken directly from fines rather than those all going into the Treasury coffers. I hope the debate on new clause 3 will serve to strengthen his resolve, given the strength of support for such a measure, whether that is through a formal user advocacy service or by using existing organisations. I hope he uses the debate to strengthen his arguments about such a measure with the Treasury.

I will not support the new clause tabled by the hon. Member for Worsley and Eccles South, because I think the Minister has already undertaken to look at this issue. As I say, I hope this discussion strengthens his resolve to do so.

--- Later in debate ---

[Barbara Keeley]

I wholeheartedly agree with what the hon. Member for Aberdeen North just said, but I wish to emphasise some elements because it seems to me that the Minister was not listening, although he has listened to much that has been said. I made some specific points, used quotes and brought forward some evidence. He feels that children have been consulted in the drafting of the Bill; I cited a YoungMinds survey that showed that that was very much not what young people feel. YoungMinds surveyed a large group of young people and a very large proportion of them had not even heard of the Bill.

The evidence of the young survivor of online grooming was very powerful. She very much wanted a user-advocacy body and spoke strongly about that. The Minister is getting it wrong if he thinks that somebody in that situation, who has been groomed, would go to a parent. The quote that I cited earlier was:

“Being groomed made me feel incredibly vulnerable, isolated, and weak. I felt I had no one who was on my side.”

There were clearly adults in her life she could have gone to, but she did not because she was in that vulnerable position—a position of weakness. That is why some kind of independent advocacy body for children is so important.

I do not think children and young people do feel consulted about the Bill because the organisations and charities are telling us that. I join all Opposition Members in supporting and paying tribute to the remarkable job that the Children’s Commissioner does. I quoted her setting out her worries about the Bill. I quoted her saying that

“the Bill does not do enough to respond to individual cases of abuse and that it needs to do more to understand issues and concerns directly from children.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 16, Q22.]

That is what she said. She did not say, “I’m the person charged with doing this. I’m the person who has the resource and my office has the resource.”

[Dame Maria Miller]

I hope that I did not in any way confuse the debate earlier, because these two things are very separate. The idea of a user-advocacy service and individual victim support are two separate issues. The Minister has already taken up the issue of victim support, which is what the Children’s Commissioner was talking about, but that is separate from advocacy, which is much broader and not necessarily related to an individual problem.

[Barbara Keeley]

Indeed, but the Children’s Commissioner was very clear about certain elements being missing in the Bill, as is the NSPCC and other organisations. It is just not right for the Minister to land it back with the Children’s Commissioner as part of her role, because she has to do so many other things. The provisions in the Bill in respect of a parent or adult assisting a young people in a grooming situation are a very big concern. The Children’s Commissioner cited her own survey of 2,000 children, a large proportion of whom had not succeeded in getting content about themselves removed. From that, we see that she understands that the problem exists. We will push the new clause to a Division.

Question put, That the clause be read a Second time.

Online Safety Bill (Thirteenth sitting)

Maria Miller Excerpts

Committee stage & Committee Debate - 13th sitting
Tuesday 21st June 2022 Public Bill Committees

[Alex Davies-Jones]

We support clause 132, which ensures that Ofcom is required to understand and measure public opinion concerning providers of regulated services, as well as the experiences and interests of those using the regulated services in question. The Bill in its entirety is very much a learning curve for us all, and I am sure we all agree that, as previously maintained, the world really is watching as we seek to develop and implement the legislation. That is why it is vital that Ofcom is compelled to conduct and arrange its own research to ensure that we are getting an accurate picture of how our regulatory framework is affecting people. I stress to the Minister that it is imperative that Ofcom consults all service providers—big and small—which the CBI stressed to me in recent meetings.

We also welcome the provisions outlined in subsection (2) that confirm that Ofcom must include a statement of its research in its annual report to the Secretary of State and the devolved Administrations. It is important that Ofcom, as a regulator, takes a research-led approach, and Labour is pleased to see these provisions included in the Bill.

We welcome the inclusion of clause 133, which extends the communication panel’s remit to include online safety. This will mean that the panel is able to give advice on matters relating to different types of online content under the Bill, and on the impacts of online content on UK users of regulated services. It is a welcome step forward, so we have not sought to amend the clause.

[Dame Maria Miller (Basingstoke) (Con)]

I want to make one short comment about clauses 132 and 133, which are really important. There is no intention to interfere with or fetter the way that Ofcom operates, but there is an obligation on this Committee, and on Parliament, to indicate what we would expect to see from Ofcom by way of the clauses, because they are an essential part of the transparency that we are trying to inject into the sector.

Research about users’ experiences is hugely important, and such reports contain important insights into how platforms are used, and the levels of misinformation and disinformation that people are exposed to. Ofcom already produces highly authoritative reports on various aspects of the online world, including the fact that three in four adults do not think about whether the online information that they see is truthful. Indeed, one in three adults believes that all or most information that they find online is truthful. We know that there is a significant gap between consumers perception and reality, so it is important to ensure that research has good exposure among those using the internet.

We do not often hear about the problems of how the online world works, and the level of disinformation and inaccuracy is not well known, so will the Minister elaborate on how he expects Ofcom to ensure that people are aware of the reality of the online world? Platforms will presumably be required to have regard to the content of Ofcom reports, but will Ofcom be required to publicise its reports? It is not clear that such a duty is in the Bill at the moment, so does the Minister expect Ofcom to have a role in educating people, especially children, about the problem of inaccurate data or other aspects of the online world?

We know that a number of platforms spend a great deal of money on going into schools and talking about their products, which may or may not entail accurate information. Does Ofcom not have an important role to play in this area? Educating users about the changes in the Bill would be another potential role for Ofcom in order to recalibrate users’ expectations as to what they might reasonably expect platforms to offer as a result of the legislation. It is important that we have robust regulatory frameworks in place, and this Bill clearly does that. However, it also requires users to be aware of the changes that have been made so that they can report the problems they experience in a timely manner.

Online Safety Bill (Eleventh sitting)

Maria Miller Excerpts

Committee stage
Thursday 16th June 2022 Public Bill Committees

[Barbara Keeley (Worsley and Eccles South) (Lab)]

It is a pleasure to serve with you in the Chair again, Sir Roger. I add my tribute to our former colleague, Jo Cox, on this sad anniversary. Our thoughts are with her family today, including our colleague and my hon. Friend, the Member for Batley and Spen.

We welcome the “polluter pays” principle on which this and the following clauses are founded. Clause 70 establishes a duty for providers to notify Ofcom if their revenue is at or above the specified threshold designated by Ofcom and approved by the Secretary of State. It also creates duties on providers to provide timely notice and evidence of meeting the threshold. The Opposition do not oppose those duties. However, I would be grateful if the Minister could clarify what might lead to a provider or groups of providers being exempt from paying the fee. Subsection (6) establishes that

“OFCOM may provide that particular descriptions of providers of regulated services are exempt”,

subject to the Secretary of State’s approval. Our question is what kinds of services the Minister has in mind for that exemption.

Turning to clauses 71 to 76, as I mentioned, it is appropriate that the cost to Ofcom of exercising its online safety functions is paid through an annual industry fee, charged to the biggest companies with the highest revenues, and that smaller companies are exempt but still regulated. It is also welcome that under clause 71, Ofcom can make reference to factors beyond the provider’s qualifying worldwide revenue when determining the fee that a company must pay. Acknowledging the importance of other factors when computing that fee can allow for a greater burden of the fees to fall on companies whose activities may disproportionately increase Ofcom’s work on improving safety.

My hon. Friend the Member for Pontypridd has already raised our concerns about the level of funding needed for Ofcom to carry out its duties under the Bill. She asked about the creation of a new role: that of an adviser on funding for the online safety regulator. The impact assessment states that the industry fee will need to average around £35 million a year for the next 10 years to pay for operating expenditure. Last week, the Minister referred to a figure of around £88 million that has been announced to cover the first two years of the regime while the industry levy is implemented, and the same figure was used on Second Reading by the Secretary of State. Last October’s autumn Budget and spending review refers on page 115 to

“over £110 million over the SR21 period for the government’s new online safety regime through the passage and implementation of the Online Safety Bill, delivering on the government’s commitment to make the UK the safest place to be online.”

There is no reference to the £88 million figure or to Ofcom in the spending review document. Could the Minister tell us a bit more about that £88 million and the rest of the £110 million announced in the spending review, as it is relevant to how Ofcom is going to be resourced and the industry levy that is introduced by these clauses?

The Opposition feel it is critical that when the Bill comes into force, there is no gap in funding that would prevent Ofcom from carrying out its duties. The most obvious problem is that the level of funding set out in the spending review was determined when the Bill was in draft form, before more harms were brought into scope. The Department for Digital, Culture, Media and Sport has also confirmed that the figure of £34.9 million a year that is needed for Ofcom to carry out its online safety duties was based on the draft Bill.

We welcome many of the additional duties included in the Bill since its drafting, such as on fraudulent advertising, but does the Minister think the same level of funding will be adequate as when the calculation was made, when the Bill was in draft form? Will he reconsider the calculations his Department has made of the level of funding that Ofcom will need for this regime to be effective in the light of the increased workload that this latest version of the Bill introduces?

In March 2021, Ofcom put out a press release stating that 150 people would be employed in the new digital and technology hub in Manchester, but that that number would be reached in 2025. Therefore, as well as the level of resource being based on an old version of the Bill, the timeframe reveals a gap of three years until all the staff are in place. Does the Minister believe that Ofcom will have everything that is needed from the start, and in subsequent years as the levy gets up and going, in order to carry out its duties?

Of course, this will depend on how long the levy might need to be in place. My understanding of the timeframe is that first, the Secretary of State must issue guidance to Ofcom about the principles to be included in the statement of principles that Ofcom will use to determine the fees payable under clause 71. Ofcom must consult with those affected by the threshold amount to inform the final figure it recommends to the Secretary of State, and must produce a statement about what amounts comprise the provider’s qualifying world revenue and the qualifying period. That figure and Ofcom’s guidance must be agreed by the Secretary of State and laid before Parliament. Based on those checks and processes, how quickly does the Minister envisage the levy coming into force?

The Minister said last week that Ofcom is resourced for this work until 2023-24. Will the levy be in place by then to fund Ofcom’s safety work into 2024-25? If not, can the Minister confirm that the Government will cover any gaps in funding? I am sure he will agree, as we all do, that the duties in the Bill must be implemented as quickly as possible, but the necessary funding must also be in place so that Ofcom as a regulator can enforce the safety duty.

[Dame Maria Miller (Basingstoke) (Con)]

I have just a short comment on these clauses. I very much applaud the Government’s approach to the funding of Ofcom through this mechanism. Clause 75 sets out clearly that the fees payable to Ofcom under section 71 should only be

“sufficient to meet, but…not exceed the annual cost to OFCOM”.

That is important when we start to think about victim support. While clearly Ofcom will have a duty to monitor the efficacy of the mechanisms in place on social media platforms, it is not entirely clear to me from the evidence or conversations with Ofcom whether it will see it as part of its duty to ensure that other areas of victim support are financed through those fees.

It may well be that the Minister thinks it more applicable to look at this issue when we consider the clauses on fines, and I plan to come to it at that point, but it would be helpful to understand whether he sees any role for Ofcom in ensuring that there is third-party specialist support for victims of all sorts of crime, including fraud or sexual abuse.

[Chris Philp]

Let me start by associating myself with the remarks by the hon. Member for Worsley and Eccles South. We are in complete concurrence with the concept that the polluter should pay. Where there are regulatory costs caused by the behaviour of the social media firms that necessitates the Bill, it is absolutely right that those costs should fall on them and not on the general taxpayer. I absolutely agree with the principles that she outlined.

The hon. Lady raised a question about clause 70(6) and the potential exemption from the obligation to pay fees. That is a broadly drawn power, and the phrasing used is where

“OFCOM consider that an exemption…is appropriate”

and where the Secretary of State agrees. The Bill is not being prescriptive; it is intentionally providing flexibility in case there are circumstances where levying the fees might be inappropriate or, indeed, unjust. It is possible to conceive of an organisation that somehow exceeds the size threshold, but so manifestly does not need regulation that it would be unfair or unjust to levy the fees. For example, if a charity were, by some accident of chance, to fall into scope, it might qualify. But we expect social media firms to pay these bills, and I would not by any means expect the exemption to be applied routinely or regularly.

On the £88 million and the £110 million that have been referenced, the latter amount is to cover the three-year spending review period, which is the current financial year—2022-23—2023-24 and 2024-25. Of that £110 million, £88 million is allocated to Ofcom in the first two financial years; the remainder is allocated to DCMS for its work over the three-year period of the spending review. The £88 million for Ofcom runs out at the end of 2023-24.

The hon. Lady then asked whether the statutory fees in these clauses will kick in when the £88 million runs out—whether they will be available in time. The answer is yes. We expect and intend that the fees we are debating will become effective in 2024-25, so they will pick up where the £88 million finishes.

Ofcom will set the fees at a level that recoups its costs, so if the Bill becomes larger in scope, for example through amendments in the Commons or the Lords—not that I wish to encourage amendments—and the duties on Ofcom expand, we would expect the fees to be increased commensurately to cover any increased cost that our legislation imposes.

Online Safety Bill (Twelfth sitting)

Maria Miller Excerpts

Committee stage
Thursday 16th June 2022 Public Bill Committees

[Alex Davies-Jones]

I will be brief. Labour welcomes clause 110, which addresses the process of starting enforcement. We support the process, particularly the point that ensures that Ofcom must first issue a “provisional notice of contravention” to an entity before it reaches its final decision.

The clause ultimately ensures that the process for Ofcom issuing a provisional notice of contravention can take place only after a full explanation and deadline has been provided for those involved. Thankfully, this process means that Ofcom can reach a decision only after allowing the recipient a fair opportunity to make relevant representations too. The process must be fair for all involved and that is why we welcome the provisions outlined in the clause.

[Dame Maria Miller (Basingstoke) (Con)]

I hope that I am speaking at the right stage of the Bill, and I promise not to intervene at any further stages where this argument could be put forward.

Much of the meat of the Bill is within chapter 6. It establishes what many have called the “polluter pays” principle, where an organisation that contravenes can then be fined—a very important part of the Bill. We are talking about how Ofcom is going to be able to make the provisions that we have set out work in practice. A regulated organisation that fails to stop harm contravenes and will be fined, and fined heavily.

I speak at this point in the debate with slight trepidation, because these issues are also covered in clause 117 and schedule 12, but it is just as relevant to debate the point at this stage. It is difficult to understand where in the Bill the Government set out how the penalties that they can levy as a result of the powers under this clause will be used. Yes, they will be a huge deterrent, and that is good in its own right and important, but surely the real opportunity is to make the person who does the harm pay for righting the wrong that they have created.

That is not a new concept. Indeed, it is one of the objectives that the Government set out in the intentions behind their approach to the draft victims Bill. It is a concept used in the Investigatory Powers Act 2016. It is the concept behind the victims surcharge. So how does this Bill make those who cause harm take greater responsibility for the cost of supporting victims to recover from what they have suffered? That is exactly what the Justice Ministers set out as being so important in their approach to victims. In the Bill, that is not clear to me.

At clause 70, the Minister helpfully set out that there was absolutely no intention for Ofcom to have a role in supporting victims individually. In reply to the point that I made at that stage, he said that the victims Bill would address some of the issues—I am sure that he did not say all the issues, but some of them at least. I do not believe that it will. The victims Bill establishes a code and a duty to provide victim support, but it makes absolutely no reference to how financial penalties on those who cause harm—as set out so clearly in this Bill—will be used to support victims. How will they support victims’ organisations, which do so much to help in particular those who do not end up in court, before a judge, because what they have suffered does not warrant that sort of intervention?

I believe that there is a gap. We heard that in our evidence session, including from Ofcom itself, which identified the need for law enforcement, victim-support organisations and platforms themselves to find what the witnesses described as an effective way for the new “ecosystem” to work. Victim-support organisations went further and argued strongly for the need for victims’ voices to be heard independently. The NSPCC in particular made a very powerful argument for children’s voices needing to be heard and for having independent advocacy. There would be a significant issue with trust levels if we were to rely solely on the platforms themselves to provide such victim support.

There are a couple of other reasons why we need the Government to tease the issue out. We are talking about the most significant culture change imaginable for the online platforms to go through. There will be a lot of good will, I am sure, to achieve that culture change, but there will also be problems along the way. Again referring back to our evidence sessions, the charity Refuge said that reporting systems are “not up to scratch” currently. There is a lot of room for change. We know that Revenge Porn Helpline has seen a continual increase in demand for its services in support of victims, in particular following the pandemic. It also finds revenue and funding a little hand to mouth.

Victim support organisations will have a crucial role in assisting Ofcom with the elements outlined in chapter 6, of which clause 110 is the start, in terms of monitoring the reality for users of how the platforms are performing. The “polluter pays” principle is not working quite as the Government might want it to in the Bill. My solution is for the Minister to consider talking to his colleagues in the Treasury about whether this circle could be squared—whether we could complete the circle—by having some sort of hypothecation of the financial penalties, so that some of the huge amount that will be levied in penalties can be put into a fund that can be used directly to support victims’ organisations. I know that that requires the Department for Digital, Culture, Media and Sport and the Ministry of Justice to work together, but my hon. Friend is incredibly good at collaborative working, and I am sure he will be able to achieve that.

This is not an easy thing. I know that the Treasury would not welcome Committees such as this deciding how financial penalties are to be used, but this is not typical legislation. We are talking about enormous amounts of money and enormous numbers of victims, as the Minister himself has set out when we have tried to debate some of these issues. He could perhaps undertake to raise this issue directly with the Treasury, and perhaps get it to look at how much money is currently going to organisations to support victims of online abuse and online fraud—the list goes on—and to see whether we will have to take a different approach to ensure that the victims we are now recognising get the support he and his ministerial colleagues want to see.

[Chris Philp]

First, on the substance of the clause, as the shadow Minister said, the process of providing a provisional notice of contravention gives the subject company a fair chance to respond and put its case, before the full enforcement powers are brought down on its head, and that is of course only reasonable, given how strong and severe these powers are. I am glad there is once again agreement between the two parties.

I would like to turn now to the points raised by my right hon. Friend the Member for Basingstoke, who, as ever, has made a very thoughtful contribution to our proceedings. Let me start by answering her question as to what the Bill says about where fines that are levied will go. We can discover the answer to that question in paragraph 8 of schedule 12, which appears at the bottom of page 206 and the top of page 207—in the unlikely event that Members had not memorised that. If they look at that provision, they will see that the Bill as drafted provides that fines that are levied under the powers provided in it and that are paid to Ofcom get paid over to the Consolidated Fund, which is essentially general Treasury resources. That is where the money goes under the Bill as drafted.

My right hon. Friend asks whether some of the funds could be, essentially, hypothecated and diverted directly to pay victims. At the moment, the Government are dealing with victims, or pay for services supporting victims, not just via legislation—the victims Bill—but via expenditure that, I think, is managed by the Ministry of Justice to support victims and organisations working with victims in a number of ways. I believe that the amount earmarked for this financial year is in excess of £300 million, which is funded just via the general spending review. That is the situation as it is today.

I am happy to ask colleagues in Government the question that my right hon. Friend raises. It is really a matter for the Treasury, so I am happy to pass her idea on to it. But I anticipate a couple of responses coming from the Treasury in return. I would anticipate it first saying that allocating money to a particular purpose, including victims, is something that it likes to do via spending reviews, where it can balance all the demands on Government revenue, viewed in the round.

Secondly, it might say that the fine income is very uncertain; we do not know what it will be. One year it could be nothing; the next year it could be billions and billions of pounds. It depends on the behaviour of these social media firms. In fact, if the Bill does its job and they comply with the duties as we want and expect them to, the fines could be zero, because the firms do what they are supposed to. Conversely, if they misbehave, as they have been doing until now, the fines could be enormous. If we rely on hypothecation of these fines as a source for funding victim services, it might be that, in a particular year, we discover that there is no income, because no fines have been levied.

Online Safety Bill (Ninth sitting)

Maria Miller Excerpts

Committee stage
Tuesday 14th June 2022 Public Bill Committees

[Chris Philp]

I am afraid it was not me that cited new information. It was my hon. Friend the Member for Watford who said he had had further discussions with Ministers. I am delighted to hear that he found those discussions enlightening, as I am sure they—I want to say they always are, but let us say they often are.

[Dame Maria Miller (Basingstoke) (Con)]

Before my hon. Friend moves on, can I ask a point of clarification? The hon. Member for Ochil and South Perthshire is right that this is an important point, so we need to understand it thoroughly. I think he makes a compelling argument about the exceptional circumstances. If Ofcom did not agree that a change that was being requested was in line with what my hon. Friend the Minister has said, how would it be able to discuss or, indeed, challenge that?

[Chris Philp]

My right hon. Friend raises a good question. In fact, I was about to come on to the safeguards that exist to address some of the concerns that have been raised this morning. Let me jump to the fourth of the safeguards, which in many ways is the most powerful and directly addresses my right hon. Friend’s question.

In fact, a change has been made. The hon. Member for Ochil and South Perthshire asked what changes had been made, and one important change—perhaps the change that my hon. Friend the Member for Watford found convincing—was the insertion of a requirement for the codes, following a direction, to go before Parliament and be voted on using the affirmative procedure. That is a change. The Bill previously did not have that in it. We inserted the use of the affirmative procedure to vote on a modified code in order to introduce extra protections that did not exist in the draft of the Bill that the Joint Committee commented on.

I hope my right hon. Friend the Member for Basingstoke will agree that if Ofcom had a concern and made it publicly known, Parliament would be aware of that concern before voting on the revised code using the affirmative procedure. The change to the affirmative procedures gives Parliament extra control. It gives parliamentarians the opportunity to respond if they have concerns, if third parties raise concerns, or if Ofcom itself raises concerns.

--- Later in debate ---

[Chris Philp]

I thank the hon. Lady for her rapid description of that amendment. We will come to clause 189 in due course. The definition of “content” in that clause is,

“anything communicated by means of an internet service”,

which sounds like it is quite widely drafted. However, we will obviously debate this issue properly when we consider clause 189.

The remaining question—

[Dame Maria Miller]

I intervene rather than making a subsequent substantive contribution because I am making a very simple point. My hon. Friend the Minister is making a really compelling case about the need for freedom of speech and the need to protect it within the context of newspapers online. However, could he help those who might be listening to this debate today to understand who is responsible if illegal comments are made on newspaper websites? I know that my constituents would be concerned about that, not particularly if illegal comments were made about a Member of Parliament or somebody else in the public eye, but about another individual not in the public eye.

What redress would that individual have? Would it be to ask the newspaper to take down that comment, or would it be that they could find out the identity of the individual who made the comment, or would it be that they could take legal action? If he could provide some clarity on that, it might help Committee members to understand even further why he is taking the position that he is taking.

[Chris Philp]

I thank my right hon. Friend for that intervention. First, clearly if something illegal is said online about someone, they would have the normal redress to go to the police and the police could seek to exercise their powers to investigate the offence, including requesting the company that hosts the comments—in this case, it would be a newspaper’s or broadcaster’s website—to provide any relevant information that might help to identify the person involved; they might have an account, and if they do not they might have a log-on or IP address. So, the normal criminal investigatory procedures would obviously apply.

Secondly, if the content was defamatory, then—I realise that only people like Arron Banks can sue for libel, but there is obviously civil recourse for libel. And I think there are powers in the civil procedure rules that allow for court orders to be made that require organisations, such as news media websites, to disclose information that would help to identify somebody who is a respondent in a civil case.

Thirdly, there are obviously the voluntary steps that the news publisher might take to remove content. News publishers say that they do that; obviously, their implementation, as we know, is patchy. Nevertheless, there is that voluntary route.

Regarding any legal obligation that may fall on the shoulders of the news publisher itself, I am not sure that I have sufficient legal expertise to comment on that. However, I hope that those first three areas of redress that I have set out give my right hon. Friend some assurance on this point.

Finally, I turn to a question asked by the hon. Member for Aberdeen North. She asked whether the exemption for “one-to-one live aural communications”, as set out in clause 49(2)(d), could inadvertently allow grooming or child sexual exploitation to occur via voice messages that accompany games, for example. The exemption is designed to cover what are essentially phone calls such as Skype conversations—one-to-one conversations that are essentially low-risk.

We believe that the Bill contains other duties to ensure that services are designed to reduce the risk of grooming and to address risks to children, if those risks exist, such as on gaming sites. I would be happy to come back to the hon. Lady with a better analysis and explanation of where those duties sit in the Bill, but there are very strong duties elsewhere in the Bill that impose those obligations to conduct risk assessments and to keep children safe in general. Indeed, the very strongest provisions in the Bill are around stopping child sexual exploitation and abuse, as set out in schedule 6.

Finally, there is a power in clause 174(1) that allows us, as parliamentarians and the Government, to repeal this exemption using secondary legislation. So, if we found in the future that this exemption caused a problem, we could remove it by passing secondary legislation.

--- Later in debate ---

[Alex Davies-Jones]

I am grateful for the hon. Member’s contribution, and for her support for the amendment and our comments on the clause.

The Bill should be made clearer, and I would appreciate an update on the Minister’s assessment of the provisions in the Bill. Platforms and service providers need clarity if they are to take effective action against illegal content. Gaps in the Bill give rise to serious questions about the overwhelming practical challenges of the Bill. None of us wants a two-tier internet, in which user experience and platforms’ responsibilities in the UK differ significantly from those in the rest of the world. Clarifying the definition of illegal content and acknowledging the complexity of the situation when content originates abroad are vital if this legislation is to tackle wide-ranging, damaging content online. That is a concern I raised on Second Reading, and a number of witnesses reiterated it during the oral evidence sessions. I remind the Committee of the comments of Kevin Bakhurst from Ofcom, who said:

“We feel it is really important—hopefully this is something the Committee can contribute to—that the definition of ‘illegal content’ is really clear for platforms, and particularly the area of intent of illegality, which at the moment might be quite tricky for the platforms to pick up on.”––[Official Report, Online Safety Public Bill Committee, 24 May 2022; c. 8, Q7.]

That has been reiterated by myriad other stakeholders, so I would be grateful for the Minister’s comments.

[Dame Maria Miller]

I rise to speak on clause 52 stand part, particularly —the Minister will not be surprised—the element in subsection (4)(c) around the offences specified in schedule 7. The debate has been very wide ranging throughout our sittings. It is extraordinary that we need a clause defining what is illegal. Presumably, most people who provide goods and services in this country would soon go out of business if they were not knowledgeable about what is illegal. The Minister is helping the debate very much by setting out clearly what is illegal, so that people who participate in the social media world are under no illusion as to what the Government are trying to achieve through this legislation.

The truth is that the online world has unfolded without a regulatory framework. New offences have emerged, and some of them are tackled in the Bill, particularly cyber-flashing. Existing offences have taken on a new level of harm for their victims, particularly when it comes to taking, making and sharing intimate images without consent. As the Government have already widely acknowledged, because the laws on that are such a patchwork, it is difficult for the enforcement agencies in this country to adequately protect the victims of that heinous crime, who are, as the Minister knows, predominately women.

--- Later in debate ---

[Chris Philp]

I thank right hon. and hon. Members who have participated in the debate on this extremely important clause. It is extremely important because the Bill’s strongest provisions relate to illegal content, and the definition of illegal content set out in the clause is the starting point for those duties.

A number of important questions have been asked, and I would like to reply to them in turn. First, I want to speak directly about amendment 61, which was moved by the shadow Minister and which very reasonably and quite rightly asked the question about physically where in the world a criminal offence takes place. She rightly said that in the case of violence against some children, for example, that may happen somewhere else in the world but be transmitted on the internet here in the United Kingdom. On that, I can point to an existing provision in the Bill that does exactly what she wants. Clause 52(9), which appears about two thirds of the way down page 49 of the Bill, states:

“For the purposes of determining whether content amounts to an offence, no account is to be taken of whether or not anything done in relation to the content takes place in any part of the United Kingdom.”

What that is saying is that it does not matter whether the act of concern takes place physically in the United Kingdom or somewhere else, on the other side of the world. That does not matter in looking at whether something amounts to an offence. If it is criminal under UK law but it happens on the other side of the world, it is still in scope. Clause 52(9) makes that very clear, so I think that that provision is already doing what the shadow Minister’s amendment 61 seeks to do.

The shadow Minister asked a second question about the definition of illegal content, whether it involves a specific act and how it interacts with the “systems and processes” approach that the Bill takes. She is right to say that the definition of illegal content applies item by item. However, the legally binding duties in the Bill, which we have already debated in relation to previous clauses, apply to categories of content and to putting in place “proportionate systems and processes”—I think that that is the phrase used. Therefore, although the definition is particular, the duty is more general, and has to be met by putting in place systems and processes. I hope that my explanation provides clarification on that point.

The shadow Minister asked another question about the precise definitions of how the platforms are supposed to decide whether content meets the definition set out. She asked, in particular, questions about how to determine intent—the mens rea element of the offence. She mentioned that Ofcom had had some comments in that regard. Of course, the Government are discussing all this closely with Ofcom, as people would expect. I will say to the Committee that we are listening very carefully to the points that are being made. I hope that that gives the shadow Minister some assurance that the Government’s ears are open on this point.

The next and final point that I would like to come to was raised by all speakers in the debate, but particularly by my right hon. Friend the Member for Basingstoke, and is about violence against women and girls—an important point that we have quite rightly debated previously and come to again now. The first general point to make is that clause 52(4)(d) makes it clear that relevant offences include offences where the intended victim is an individual, so any violence towards and abuse of women and girls is obviously included in that.

As my right hon. Friend the Member for Basingstoke and others have pointed out, women suffer disproportionate abuse and are disproportionately the victims of criminal offences online. The hon. Member for Aberdeen North pointed out how a combination of protected characteristics can make the abuse particularly impactful—for example, if someone is a woman and a member of a minority. Those are important and valid points. I can reconfirm, as I did in our previous debate, that when Ofcom drafts the codes of practice on how platforms can meet their duties, it is at liberty to include such considerations. I echo the words spoken a few minutes ago by my right hon. Friend the Member for Basingstoke: the strong expectation across the House—among all parties here—is that those issues will be addressed in the codes of practice to ensure that those particular vulnerabilities and those compounded vulnerabilities are properly looked at by social media firms in discharging those duties.

My right hon. Friend also made points about intimate image abuse when the intimate images are made without the consent of the subject—the victim, I should say. I would make two points about that. The first relates to the Bill and the second looks to the future and the work of the Law Commission. On the Bill, we will come in due course to clause 150, which relates to the new harmful communications offence, and which will criminalise a communication—the sending of a message—when there is a real and substantial risk of it causing harm to the likely audience and there is intention to cause harm. The definition of “harm” in this case is psychological harm amounting to at least serious distress.

Clearly, if somebody is sending an intimate image without the consent of the subject, it is likely that that will cause harm to the likely audience. Obviously, if someone sends a naked image of somebody without their consent, that is very likely to cause serious distress, and I can think of few reasons why somebody would do that unless it was their intention, meaning that the offence would be made out under clause 150.

My right hon. Friend has strong feelings, which I entirely understand, that to make the measure even stronger the test should not involve intent at all, but should simply be a question of consent. Was there consent or not? If there was no consent, an offence would have been committed, without needing to go on to establish intention as clause 150 provides. As my right hon. Friend has said, Law Commission proposals are being developed. My understanding is that the Ministry of Justice, which is the Department responsible for this offence, is expecting to receive a final report, I am told, over the summer. It would then clearly be open to Parliament to legislate to put the offence into law, I hope as quickly as possible.

Once that happens, through whichever legislative vehicle, it will have two implications. First, the offence will automatically and immediately be picked up by clause 52(4)(d) and brought within the scope of the Bill because it is an offence where the intended victim is an individual. Secondly, there will be a power for the Secretary of State and for Parliament, through clause 176, I think—I am speaking from memory; yes, it is clause 176, not that I have memorised every clause in the Bill—via statutory instrument not only to bring the offence into the regular illegal safety duties, but to add it to schedule 7, which contains the priority offences.

Once that intimate image abuse offence is in law, via whichever legislative vehicle, that will have that immediate effect with respect to the Bill, and by statutory instrument it could be made a priority offence. I hope that gives my right hon. Friend a clear sense of the process by which this is moving forward.

[Dame Maria Miller]

I thank the Minister for such a clear explanation of his plan. Can he confirm that the Bill is a suitable legislative vehicle? I cannot see why it would not be. I welcome his agreement about the need for additional legislation over and above the communications offence. In the light of the way that nudification software and deepfake are advancing, and the challenges that our law enforcement agencies have in interpreting those quite complex notions, a straightforward law making it clear that publishing such images is a criminal offence would not only help law enforcement agencies, but would help the perpetrators to understand that what they are doing is a crime and they should stop.

Online Safety Bill (Seventh sitting)

Maria Miller Excerpts

Committee stage
Thursday 9th June 2022 Public Bill Committees

[Barbara Keeley]

I will speak to new clause 1. Although duties about complaints procedures are welcome, it has been pointed out that service providers’ user complaints processes are often obscure and difficult to navigate—that is the world we are in at the moment. The lack of any external complaints option for individuals who seek redress is worrying.

The Minister has just talked about the super-complaints mechanism—which we will come to later in proceedings—to allow eligible entities to make complaints to Ofcom about a single regulated service if that complaint is of particular importance or affects a particularly large number of service users or members of the public. Those conditions are constraints on the super-complaints process, however.

An individual who felt that they had been failed by a service’s complaints system would have no source of redress. Without redress for individual complaints once internal mechanisms have been exhausted, victims of online abuse could be left with no further options, consumer protections could be compromised, and freedom of expression could be impinged upon for people who felt that their content had been unfairly removed.

Various solutions have been proposed. The Joint Committee recommended the introduction of an online safety ombudsman to consider complaints for which recourse to internal routes of redress had not resulted in resolution and the failure to address risk had led to significant and demonstrable harm. Such a mechanism would give people an additional body through which to appeal decisions after they had come to the end of a service provider’s internal process. Of course, we as hon. Members are all familiar with the ombudsman services that we already have.

Concerns have been raised about the level of complaints such an ombudsman could receive. However, as the Joint Committee noted, complaints would be received only once the service’s internal complaints procedure had been exhausted, as is the case for complaints to Ofcom about the BBC. The new clause seeks to ensure that we find the best possible solution to the problem. There needs to be a last resort for users who have suffered serious harm on services. It is only through the introduction of an external redress mechanism that service providers can truly be held to account for their decisions as they impact on individuals.

[Dame Maria Miller (Basingstoke) (Con)]

I rise to contribute to the stand part debate on clauses 18 and 28. It was interesting, though, to hear the debate on clause 17, because it is right to ask how the complaints services will be judged. Will they work in practice? When we start to look at how to ensure that the legislation works in all eventualities, we need to ensure that we have some backstops for when the system does not work as it should.

It is welcome that there will be clear duties on providers to have operational complaints procedures—complaints procedures that work in practice. As we all know, many of them do not at the moment. As a result, we have a loss of faith in the system, and that is not going to be changed overnight by a piece of legislation. For years, people have been reporting things—in some cases, very serious criminal activity—that have not been acted on. Consumers—people who use these platforms—are not going to change their mind overnight and suddenly start trusting these organisations to take their complaints seriously. With that in mind, I hope that the Minister listened to the points I made on Second Reading about how to give extra support to victims of crimes or people who have experienced things that should not have happened online, and will look at putting in place the right level of support.

The hon. Member for Worsley and Eccles South talked about the idea of an ombudsman; it may well be that one should be in place to deal with situations where complaints are not dealt with through the normal processes. I am also quite taken by some of the evidence we received about third-party complaints processes by other organisations. We heard a bit about the revenge porn helpline, which was set up a few years ago when we first recognised in law that revenge pornography was a crime. The Bill creates a lot more victims of crime and recognises them as victims, but we are not yet hearing clearly how the support systems will adequately help that massively increased number of victims to get the help they need.

I will probably talk in more detail about this issue when we reach clause 70, which provides an opportunity to look at the—unfortunately—probably vast fines that Ofcom will be imposing on organisations and how we might earmark some of that money specifically for victim support, whether by funding an ombudsman or helping amazing organisations such as the revenge porn helpline to expand their services.

We must address this issue now, in this Bill. If we do not, all those fines will go immediately into the coffers of the Treasury without passing “Go”, and we will not be able to take some of that money to help those victims directly. I am sure the Government absolutely intend to use some of the money to help victims, but that decision would be at the mercy of the Treasury. Perhaps we do not want that; perhaps we want to make it cleaner and easier and have the money put straight into a fund that can be used directly for people who have been victims of crime or injustice or things that fall foul of the Bill.

I hope that the Minister will listen to that and use this opportunity, as we do in other areas, to directly passport fines for specific victim support. He will know that there are other examples of that that he can look at.

[Kirsty Blackman]

As the right hon. Member for Basingstoke has mentioned the revenge porn helpline, I will mention the NSPCC’s Report Remove tool for children. It does exactly the same thing, but for younger people—the revenge porn helpline is specifically only for adults. Both those tools together cover the whole gamut, which is massively helpful.

The right hon. Lady’s suggestion about the hypothecation of fines is a very good one. I was speaking to the NSPCC yesterday, and one of the issues that we were discussing was super-complaints. Although super-complaints are great and I am very glad that they are included in the Bill, the reality is that some of the third-sector organisations that are likely to be undertaking super-complaints are charitable organisations that are not particularly well funded. Given how few people work for some of those organisations and the amazing amount of work they do, if some of the money from fines could support not just victims but the initial procedure for those organisations to make super-complaints, it would be very helpful. That is, of course, if the Minister does not agree with the suggestion of creating a user advocacy panel, which would fulfil some of that role and make that support for the charitable organisations less necessary—although I am never going to argue against support for charities: if the Minister wants to hypothecate it in that way, that would be fantastic.

I tabled amendments 78 and 79, but the statement the Minister made about the definition of users gives me a significant level of comfort about the way that people will be able to access a complaints procedure. I am terribly disappointed that the Minister is not a regular Reddit user. I am not, either, but I am well aware of what Reddit entails. I have no desire to sign up to Reddit, but knowing that even browsing the site I would be considered a user and therefore able to report any illegal content I saw, is massively helpful. On that basis, I am comfortable not moving amendments 78 and 79.

On the suggestion of an ombudsman—I am looking at new clause 1—it feels like there is a significant gap here. There are ombudsman services in place for many other areas, where people can put in a complaint and then go to an ombudsman should they feel that it has not been appropriately addressed. As a parliamentarian, I find that a significant number of my constituents come to me seeking support to go to the ombudsman for whatever area it is in which they feel their complaint has not been appropriately dealt with. We see a significant number of issues caused by social media companies, in particular, not taking complaints seriously, not dealing with complaints and, in some cases, leaving illegal content up. Particularly in the initial stages of implementation—in the first few years, before companies catch up and are able to follow the rules put in place by the Bill and Ofcom—a second-tier complaints system that is removed from the social media companies would make things so much better than they are now. It would provide an additional layer of support to people who are looking to make complaints.

[Dame Maria Miller]

I am sure the hon. Lady will agree with me that it is not either/or—it is probably both. Ultimately, she is right that an ombudsman would be there to help deal with what I think will be a lag in implementation, but if someone is a victim of online intimate image abuse, in particular, they want the material taken down immediately, so we need to have organisations such as those that we have both mentioned there to help on the spot. It has to be both, has it not?

[Kirsty Blackman]

I completely agree. Both those helplines do very good work, and they are absolutely necessary. I would strongly support their continuation in addition to an ombudsman-type service. Although I am saying that the need for an ombudsman would likely be higher in the initial bedding-in years, it will not go away—we will still need one. With NHS complaints, the system has been in place for a long time, and it works pretty well in the majority of cases, but there are still cases it gets wrong. Even if the social media companies behave in a good way and have proper complaints procedures, there will still be instances of them getting it wrong. There will still be a need for a higher level. I therefore urge the Minister to consider including new clause 1 in the Bill.

--- Later in debate ---

[Chris Philp]

As I said explicitly a few moments ago, the hon. Lady is right to point out the fact that the super-complaints process is to address systemic issues. She is right to say that, and I think I made it clear a moment or two ago.

Whether there should be an external ombudsman to enforce individual complaints, rather than just Ofcom enforcing against systemic complaints, is a question worth addressing. In some parts of our economy, we have ombudsmen who deal with individual complaints, financial services being an obvious example. The Committee has asked the question, why no ombudsman here? The answer, in essence, is a matter of scale and of how we can best fix the issue. The volume of individual complaints generated about social media platforms is just vast. Facebook in the UK alone has tens of millions of users—I might get this number wrong, but I think it is 30 million or 40 million users.

[Dame Maria Miller]

Will the Minister give way?

[Kim Leadbeater (Batley and Spen) (Lab)]

Will the Minister give way?

--- Later in debate ---

[Chris Philp]

I can see that there is substantial demand to comment, so I shall start by giving way to my right hon. Friend the Member for Basingstoke.

[Dame Maria Miller]

The Minister is doing an excellent job explaining the complex nature of the Bill. Ultimately, however, as he and I know, it is not a good argument to say that this is such an enormous problem that we cannot have a process in place to deal with it. If my hon. Friend looks back at his comments, he will see that that is exactly the point he was making. Although it is possibly not necessary with this clause, I think he needs to give some assurances that later in the Bill he will look at hypothecating some of the money to be generated from fines to address the issues of individual constituents, who on a daily basis are suffering at the hands of the social media companies. I apologise for the length of my intervention.

[Chris Philp]

It is categorically not the Government’s position that this problem is too big to fix. In fact, the whole purpose of this piece of groundbreaking and world-leading legislation is to fix a problem of such magnitude. The point my right hon. Friend was making about the hypothecation of fines to support user advocacy is a somewhat different one, which we will come to in due course, but there is nothing in the Bill to prevent individual groups from assisting individuals with making specific complaints to individual companies, as they are now entitled to do in law under clauses 17 and 18.

The point about an ombudsman is a slightly different one—if an individual complaint is made to a company and the individual complainant is dissatisfied with the outcome of their individual, particular and personal complaint, what should happen? In the case of financial services, if, for example, someone has been mis-sold a mortgage and they have suffered a huge loss, they can go to an ombudsman who will bindingly adjudicate that individual, single, personal case. The point that I am making is that having hundreds of thousands or potentially millions of cases being bindingly adjudicated on a case-by- case basis is not the right way to tackle a problem of this scale. The right way to tackle the problem is to force the social media companies, by law, to systemically deal with all of the problem, not just individual problems that may end up on an ombudsman’s desk.

That is the power in the Bill. It deals at a systems and processes level, it deals on an industry-wide level, and it gives Ofcom incredibly strong enforcement powers to make sure this actually happens. The hon. Member for Pontypridd has repeatedly called for a systems and processes approach. This is the embodiment of such an approach and the only way to fix a problem of such magnitude.