Oral Answers to Questions

Lord Field of Birkenhead Excerpts

Monday 9th March 2015 Commons Chamber

[Mr Duncan Smith]

I am happy to speak to anybody the hon. Lady wants me to speak to about this matter. I believe that the benefits system in the UK helps those in the greatest difficulty—there is plenty of access to things such as hardship funds if that lady is having difficulty temporarily after breaking her leg—but if it is the hon. Lady’s belief that a Labour Government would increase spending on welfare, perhaps she could encourage those on her Front Bench to be honest about it and say so.

[Mr Frank Field (Birkenhead) (Lab)]

4. What the average monthly value has been of benefit sanctions imposed since May 2010.

[Esther McVey]

The Department does not make an estimate of the amount of benefit withheld as a result of sanctions. The sanctions system is in place to ensure claimants comply with reasonable requirements in order to move off benefits and into work.

[Mr Field]

Although the Department might not make estimates, outside experts do, and they now calculate that the amount of sanctions applied is greater than all the fines that magistrates courts in this country impose, but a fine in a magistrates court is imposed only after someone has been able to put their case. Might not the Government consider something like a yellow card system so that before a fine is exercised, people have the chance to bring in outside advisers to help them put their case more effectively?

[Esther McVey]

The Government do not make estimates because they would be wildly inaccurate, like the figures that the right hon. Gentleman has given. That is because only a maximum figure could be given that did not take into account hardship payments, which could be 80%, or that people already had a job, and there would be so many inconsistencies. The last Government—he was a Minister in the Department—did not make such estimates either.

Oral Answers to Questions

Lord Field of Birkenhead Excerpts

Monday 3rd November 2014 Commons Chamber

[Steve Webb]

My hon. Friend is quite right. We know that the risk of a child, for example, being in poverty is three times as great if they are in a workless household rather than a working household. We have almost become blasé about new record falls in unemployment month after month. That is the key to our drive to tackle poverty.

[Mr Frank Field (Birkenhead) (Lab)]

I ask the Minister this week to support the living wage campaign in his own Department. Can he tell the House how many contracted-out workers outside London in his Department have yet to receive the living wage?

[Steve Webb]

The right hon. Gentleman deserves great credit for his promotion of the living wage. My right hon. Friend the Secretary of State inherited a situation in which some of the Department’s employees were not receiving the living wage. Our Department has committed to it, and we have had that dialogue with our subcontractors as well.

Oral Answers to Questions

Lord Field of Birkenhead Excerpts

Monday 1st September 2014 Commons Chamber

[Mr Harper]

I am grateful to my hon. Friend for raising that point. Certainly as far as the WCA for the employment and support allowance is concerned, GPs are contractually required to provide a fit note and to provide the ESA113 form, so perhaps if he and I speak afterwards I can get further details of the specific case he mentions, because it may raise some issues that need to be drawn to my attention.

[Mr Frank Field (Birkenhead) (Lab)]

Might the Minister extend that invitation to other Members of the House who are equally concerned about the charges made on our poorer constituents so that they can make benefits appeals? I am talking about ESA. Can he justify a group who are among the top 1% of salary earners in this country charging our constituents these extraordinary rates, in order that our constituents may try to establish their right, for example, to ESA?

[Mr Harper]

As I said in answer to my hon. Friend the Member for Burton (Andrew Griffiths), when people are applying for ESA in the first place the Department obviously asks them to provide any medical information they think will be helpful, and as part of that process GPs are required contractually to fill in a specific form. Constituents should not be charged for extra information provided on top of that as part of their application. If the right hon. Gentleman wants to give me the information, I will be very happy to look into the specific case he mentions.

Jobcentre Plus

Lord Field of Birkenhead Excerpts

Thursday 10th July 2014 Westminster Hall

[Esther McVey]

If the right hon. Gentleman looks into all the footnotes, everything associated and all the figures about what is expected by the end of the programme, he will find the numbers I cited. I can get the report out and go through it—I know that he has been flicking quickly to various points on his iPad, but I can give the full report because I went through it in quite some detail.

We are here to look at what Jobcentre Plus has been doing. It has carried out more than 25 million adviser interviews to help to prepare people for work. We talk about the scale; it is huge. Jobcentre Plus advertises 4 million job vacancies for around 390,000 employers. More than 97% of our JSA claims were processed within 16 days—an improvement of 10% from last year. The process of continual improvement that we talk about is happening.

We have reduced the average time taken to answer calls at our call centres from 4.55 minutes in 2012-13 to 1.07 minutes in 2013-14. According to our last survey, nine out of 10 employers were satisfied and a quarter were extremely satisfied with what we are doing. More than eight in 10 claimants on disability, carer or unemployment benefits report that they are satisfied with the DWP’s service. All that shows—

[Mr Frank Field (Birkenhead) (Lab)]

Will the Minister give way?

[Esther McVey]

I am afraid that, because the right hon. Gentleman has just walked into the debate as I am giving my closing speech and has not heard from other Members, I cannot give way. There is only a limited amount of time, and since it is a three-hour debate, I have many questions to answer.

We have seen the complete modernisation of the Jobcentre Plus system. The system has been personalised and adapted to new technology. We have seen greater employer engagement—how do we get a tailor-made service so that a jobseeker really is ready to go into work? That is what we have tried to do.

When we talk about personalising the service and getting as many people as possible into jobs, one key thing that has come out is the claimant commitment. The claimant feels that they are in charge of the journey they are on and that the adviser can help them. I am pleased to say that more than 26,000 of our staff have received the required training and now all 714 jobcentres offer the service. That is helping 600,000 claimants who have signed the new agreement.

--- Later in debate ---

[Esther McVey]

The right hon. Gentleman quotes an anonymous whistleblower, but I am the Minister replying and I am not anonymous. We do know what good cause is. For example, if there were confusion about someone going to a job interview who thought they should have been at Jobcentre Plus, that would be good cause, and if somebody had to go to a funeral of an immediate family member, that would be good cause, too. There is a list of various good causes. If it makes common sense, that has to be right and those people have to be looked after.

Of course, we are far from complacent and continue to look for ways to improve the system and ensure that sanctions are applied appropriately. Some improvements have already been made, including introducing a telephone line for providers to check whether a sanction is appropriate, and we have introduced a new quality assurance framework, to improve standards and consistency in decision making—that has to be key.

The Matthew Oakley review will make a significant contribution to our drive to improve the system. The scope of this review was JSA sanctions for claimants on mandatory back-to-work schemes, focusing on clarity of information and claimant understanding. He has been generally positive about the sanctions system and we welcome his recommendations, which we accept and which will, as I said, be with us before the end of this month.

We need to know where we are going and we are now focusing our attention on the hardest-to-help claimants. Record numbers of people are now in work—[Interruption.] I am glad the right hon. Member for Birkenhead is listening rather than laughing, because many extra people are in work in his constituency, too, and right across Wirral. However, we must concentrate our efforts.

[Mr Frank Field]

Will the Minister not answer my question, since she has now named me? Will she give way?

[Esther McVey]

I am afraid that I will not. I will continue with what we are doing.

[Mr Field]

We share a jobcentre, after all.

[Esther McVey]

We do, indeed.

We are concentrating on the hardest to help and focusing our efforts on them. As I have said, the Work programme is part of that and we have seen the results from the 1.5 million people who have gone on it: 550,000 have had a job start and 300,000 of those are in sustained jobs. Equally, our Help to Work programme is helping another 200,000 people, whom our coaches will be working with to assess their needs and refer them to further intensive support, whether daily signing or community work placement, to find out what limiting factors are not helping them into work. Is greater support needed? Is it about employability skills? Do they need more work skills? Those are the things that we are really trying to get to grips with, understand and reach out further on. Early trailblazing of this approach shows that continuing this support has a long-term positive impact on claimants. Participants spent less time on benefit and more time in work over a 21-month period.

Many questions have been asked. I shall answer some of those asked by the right hon. Member for East Ham. We have talked about good cause and personalisation, the claimant commitment and extra support, and about the whistleblowers. Yes, the Prime Minister met the Trussell Trust, as did I. I have also been to my local food bank. We will all agree—there is no doubt—that those organisations are doing a good job, supporting people, but we have to look at the bigger implications for society as a whole, which is why it was right that the Prime Minister met the Trussell Trust. We know that it was set up in what was regarded as a boom time, when things were going well, before 2007. That was back in 2002 and the organisation increased tenfold, just as it was setting up, up to 2010. It went to the then Labour Secretary of State for Work and Pensions, asking, “Would you signpost?”, but the Labour Secretary of State said, “We will not”, because the Government did not want it growing even bigger and did not want to help people out, because it was growing on the ground. However, when it approached the Secretary of State in this Government, he said, “I will signpost people to those, if need be, because you need to help people as best you can.”

So many things come into play, as the people who run food banks say: understanding how to cook; prioritisation of bills; debt; and debt cards. So many things are tangled up with this issue that we have to educate and support people, as well as doing things right in an emergency. However, this Government and Jobcentre Plus are getting it right on taking the first step to get people out of poverty, by any standard and according to all parties in the House, because we are seeing record rates of people getting into work.

DWP: Performance

Lord Field of Birkenhead Excerpts

Monday 30th June 2014 Commons Chamber

[Mr Frank Field (Birkenhead) (Lab)]

May I make one point in this debate and seek one undertaking?

The issues that we are debating are immensely important, particularly for large numbers of our constituents. One advantage of being in this place for 35 years is that one notices the changes. I notice that two of the Government Members who are present are part of a parliamentary inquiry into hunger and food poverty. They have therefore had the opportunity to look at what is happening elsewhere in the country and not only in their backyard.

The Secretary of State used one phrase that stung me into action. I wish to address that rather than say what I was going to say. He said that one problem with the Labour Government was that we just paid out money too easily.

[Mr Duncan Smith]

Did I?

[Mr Field]

I have the quotation here, although perhaps I did not get it right. The Secretary of State said that Labour “wasn’t delivering the money”. It is the delivery of the money that I would like to take him up on and on which I would like to seek the undertaking.

Many of our constituents—not just those of Opposition Members, but those of Government Members—become dependent only and totally on benefit for part of their life. How effectively, efficiently and quickly that benefit is delivered is of immense importance. For many of our constituents, although not all, claiming benefit is not a pleasant thing to do. They do not do it lightly or think that they gain out of it, other than gaining the hope that they will have money with which to put food on the table. It is quite clear not only from my constituency, but from going around the country, that there is a growing difficulty for people in gaining benefit in an adequate space of time. It is undignified not to have money. It is appalling to have to grovel across the counter for money. The alternative of attending food banks is, for many people, a very last resort.

The Department has rules. It makes judgments about who is out of money, and money is paid to people in those circumstances. I ask the Secretary of State to ensure that an undertaking is given in the concluding remarks that he will look at how well—or not well—those rules are working. Although some people are without money because sanctions have been applied against them, others are seeking benefit genuinely but are not gaining it. When I asked the Minister of State, Department for Work and Pensions, the hon. Member for Thornbury and Yate (Steve Webb) how many people had been without benefit for one month, two months and three months, he said that the Department did not know. Just imagine what it is like having no money and waiting one day, let alone months, for benefit to come through. I therefore ask the Secretary of State to give the undertaking that the safety measures that the Department has in place will be reviewed and new rules brought in quickly, so that people are not left dangling at the end of a string, destitute, waiting for decisions that do not come.

Oral Answers to Questions

Lord Field of Birkenhead Excerpts

Monday 23rd June 2014 Commons Chamber

[Mr Frank Field (Birkenhead) (Lab)]

What is the Government’s target for how long people will have to wait for these benefits by the time of the next general election? As the Minister tries to restore order from this chaos, will he be in a position soon to tell those in the queue how much longer they will have to wait?

[Mike Penning]

One of the things we are trying to do is communicate much better with people who are waiting, which is the most important thing we can do. What we do not want to do is build up promises, so that people think they will be assessed quicker than they will be. On PIP in particular, we will make sure that the providers are doing the job we are asking them to do, and that we are acting as fast as we can and taking the correct decisions. On the first point, I cannot give a time scale at this time, and it would be wrong for any Minister to stand before the House and do so.

Universal Jobmatch Programme (Fraud)

Lord Field of Birkenhead Excerpts

Tuesday 6th May 2014 Westminster Hall

[Mr Frank Field (Birkenhead) (Lab)]

It is the first time that I have had the privilege of speaking under your chairmanship, Mrs Riordan, and I welcome it. You will realise from your own constituency work that the debate is immensely serious. It originated with a constituent who was ripped off, to put it in delicate language, through using the Universal Jobmatch that the Government, rightly, provide. I want to say at the outset, to avoid any doubt, that while I have been a Member of the House I have always been in favour of conditionality. The Government’s latest move on conditionality—

[Mrs Linda Riordan (in the Chair)]

Order. Will hon. Members who attended the previous debate leave quietly? I should be grateful.

[Mr Field]

I should have hoped for more order at Jobcentre Plus than some hon. Members have been displaying, Mrs Riordan.

It must be at least 25 years ago that I suggested that help should be given to those who had difficulty finding a job. There may be fraud, and we should ask people from that group to come in at different times each day to sign on. I am pleased that after about 25 years a Government have got round to that idea. I approach the debate not in an attempt to wreck what Jobcentre Plus does, but in an attempt to improve it. As a start, Andrew Forsey of my office, who has done all the work on this, checked the Jobmatch scheme for Birkenhead today, as I am sure the Minister did. I know that many of her constituents use the same facilities. In the Birkenhead constituency there are 2,647 people claiming jobseekers’ allowance and, an hour or so ago, 24 jobs were advertised as available within 20 miles of Birkenhead. Fifteen of those were duplicate agency jobs, and two were stand-alone agency jobs. Despite the fact that the search was for jobs within 20 miles, one of those advertised was in Milton Keynes, two were in London, and one was for an overseas worker. There was a grand total of three actual vacancies. The Monster jobsite, run separately from the work that Monster does with the Department for Work and Pensions, had one job listed today, which was a teaching job.

To focus the debate, I thought it would be worth while considering the letter that the Minister wrote to the Chairman of the Select Committee, and the annex to that. The Clerk to the Select Committee kindly sent me a copy of both, and I have 12 questions for the Minister. Five are about the letter, and the others are about the annex. First, the Minister says in her letter:

“We have well established procedures to minimise the risks of this”—

bogus jobs—

“occurring within Universal Jobmatch.”

What are those checks and what are the results of using them? Secondly, she says:

“We have closed the fraudulent account and will compensate all jobseekers that have been affected in this case.”

I refer to constituents who were taken for a ride by a fraudster advertising on the Department for Work and Pensions site. The Minister says that they will be compensated. They lost at least £65 each—the money that they were asked to provide for a Home Office check—and have been offered £25. What does the Minister mean by compensation in those circumstances?

Thirdly, the Minister’s letter states:

“If the employer is in breach of our Terms and Conditions we will remove their right to advertise on Universal Jobmatch.”

What trawling of the site does she carry out, and how many removals occur? My constituent received a letter from the Department, which said:

“Currently there are 179 accounts advertising 352,569 jobs which potentially breach the Terms and Conditions”

that the Department has laid down. If the Department is telling one of my constituents that well over 350,000 jobs advertised may be in breach of the terms it lays down, how are the removals carried out? Fourthly, the letter states that that Department has

“removed…400 non-compliant accounts since…November 2012.”

May we have some idea of the reasons for the removals? How were the accounts breaking the contracts? Will the Minister explain more about the cleansing undertaken to get to that total?

My fifth and last question about the Minister’s letter arises from her saying that

“we have now concluded our investigations into 183 distributor accounts, resulting in the removal of the accounts and the associated vacancies.”

What are those distributor accounts? What sorts of vacancies were removed, and how many jobs were involved? Answers to those questions arising from the letter will enable us to understand more fully the action that the Department takes to ensure that people who use Universal Jobmatch will not be ripped off.

The first question arising from the annex is about its slightly boastful statement that DWP and Monster

“have already made major improvements”.

May I ask what those are? Secondly, it says:

“Sadly, the existence of ‘rogue’ employers is nothing new”.

If they are nothing new, what does the Department learn from finding out about those bogus employers and acting against them? After all, the Department offered facilities to someone who was known, certainly in some circles, as a fraudulent individual. People skilled in fraud do not normally turn up using their correct names, and nor did the person in question, but he was ushered into DWP to conduct his fraud. What action does the Department take in that respect? Thirdly, the annex mentions “well-established procedures to minimise” fraud. What are those procedures?

The fourth question arising from the annex to the letter is about the assertion that

“like all internet job sites, we manage the issue of duplicate or inappropriate vacancies.”

I remind the House that there are 15 duplicate jobs in the 54 advertised today on the DWP site. How well is that managing the issue? Fifthly, it is claimed that

“whenever we have a doubt”

action is taken. Who registers those doubts, and what is the doubt test that could lead to action? Sixthly—there are only two more questions—the annex states:

“If an employer breaches our terms and conditions we remove their right to advertise.”

Yet, as I said, the letter to my constituent said that there might be more than 350,000 jobs in breach of the terms and conditions. What action is the Department taking?

Lastly, the annex says that

“there has been inaccurate speculation about the relationship of the DWP and Monster.”

Will the Minister tell us something about that relationship, so we can be clear what it is? It is totally proper for them to have a relationship and for the DWP to ask Monster to carry out its functions; but it is not proper to expose constituents to fraud. That is the main point of the debate.

Today, even if we took the Department’s website at face value, only 24 jobs are advertised within 20 miles of Birkenhead, with more than 2,500 people claiming JSA. Large numbers of people are dead serious about trying to get a job, quite rightly, using that service, and they are being let down badly. What actions will the Government take to improve the service? Again, if people do not use the Jobmatch website actively, might they face sanctions, given the numbers of sanctions being employed at present? It is totally proper that the Department should have a website on which to advertise jobs, and totally proper that Beveridge’s idea of labour exchanges should be brought into the IT age, where people can easily advertise and where—we hope—claimants can as easily find jobs. However, the Department has totally failed not only to ensure that there are serious jobs on the site but, even more important, to take action to combat fraud.

I welcome the opportunity for the debate and to face my neighbour in Wirral West. Some of our constituents use the same jobcentre and the same site. I look forward to her replies, although I quite understand that she may need to write to me afterwards with some of them. I am grateful for the debate, Mrs Riordan.

[The Minister of State, Department for Work and Pensions (Esther McVey)]

It is a pleasure to serve under your chairmanship, Mrs Riordan. I thank the right hon. Member for Birkenhead (Mr Field) for securing this debate, so we can have clarity over Universal Jobmatch and about the many positive things that it is doing at the moment. If we look at the latest statistics and numbers of people getting into work, we see that this year annual employment has gone up to the highest level in 25 years, and this month we have had the biggest annual fall in long-term unemployment since 1998. The number of vacancies at any one time in the market has also gone up significantly, with 600,000 job vacancies at any one time.

I will try to answer as many of the right hon. Gentleman’s questions as I can here today. If I do not get to all of them, I will write to him with further answers, as he suggested. I thoroughly understand why he secured the debate. Although fraud in Universal Jobmatch is less than 0.1%, the one instance took place in his constituency.

I can confirm that the fraudulent account was closed and all the people affected were compensated. The right hon. Gentleman asked about the amount that was given; it was significant. Of course, there was the repayment of money for the Criminal Records Bureau check—£65—and yes, he mentioned £25 on top of that. Significantly, some of those people got up to £1,200, because it is about actual money lost as well as compensation—he will be pleased to hear that. I have the full list of people, what they have got and how we have recompensed them.

[Mr Field]

I welcome that information. As the Minister knows, in this case, Jobcentre Plus invited the fraudster in to have an office in the DWP, so one of my questions was what steps the Department takes to ensure that when it offers people office space in the Department, they are bona fide, as one would have thought they would be. What actions does the Department take to weed out fraudsters, who clearly do operate in the system?

[Esther McVey]

I will come to that. We have more than half a million businesses and 6.1 million claimants on the site, and nearly 5 million job searches a day. We know that there will be instances—it is less than 0.1%, as I said—where something goes wrong. What matters is how we deal with it, sort it out and compensate those people, as we did in this instance.

Things have changed considerably over the past 16 years. The right hon. Gentleman was a Minister in the Department, so he will know that. Every Jobcentre Plus, everybody who works there, and every adviser wants the best for their claimant. We have seen how things have changed significantly, from being paper-based to having job points—a quite clunky solution introduced by the previous Labour Government. Job points frequently did not work, were offline, and things could go wrong. I looked for the statistics for fraud during the Labour Government’s tenure, but it seems that they did not wish to keep those figures. Although we have anecdotal evidence that fraudulent and bad behaviour was common, and we know that that was regional, it seems that it may have been brushed under the carpet. I am not sure what was going on then, whereas we have full transparency of what goes on now, significantly so and obviously, because it is online, which is key.

If we think of the changes and transformations over the past 16 years, of course we have to be online. Google did not even exist 13 years ago. The technological advances are significant and not having people online would be wrong, given that 25% of all jobs are online only. We have to get the best service we can. However, by opening up those opportunities—by having more than 227% more vacancies online and 1,316 more employers online—we open up the possibility of fraud, and we have to clamp down on that significantly.

The timeline of what went on may help to explain some of the procedures and things that happened. The vacancy posted by Options 4 Families for a trainee child counsellor went up online on 9 December 2013. On 18 December, the DWP was notified by Monster, which asked whether it was right that we were asking for CRB checks. It was not a constituent coming in to say, “I have a problem here,” as they do through letters, e-mails, and by coming into surgeries. It was our own checks that came across the problem. Ten thousand manual checks are going on per month, and Monster does checks too, so things were looked at then. It was decided that that was fine and the vacancy went back up online, but it was brought back down again and closed on 20 December. It was probably online for about nine days. Only a month or so after that, it seems, the right hon. Gentleman came to us to discuss the matter. We had, however, already seen it, and we were dealing with it and getting in touch with those constituents. That goes to show the checks that are going on constantly, the support that is available and how we deal with things.

That is what is key. Why did Universal Jobmatch come into being? What did we have to do in 2012 to give us the best opportunities to help people into work in this day and age? How were we going to have an online system that actually helped people to look for work, matchmaking them 24/7 and not only during opening hours of 8 to 6, Monday to Friday? How could we have a system enabling people to upload a CV, to find more jobs and to know what is going on? Universal Jobmatch is the best possible solution: it is the largest website in the UK, with 5 million job searches every day on average, bringing employers and employees together and with a significant increase in the number of employers using it. That is key, too. We have to reach out to claimants, and we have to reach out to businesses and employers to ensure that they want to engage and play a part. We also have to help Jobcentre Plus staff, who want to know that they have the best possible equipment.

As we have seen, it is important that we close down any fraudulent behaviour. It is also important that we deal with other inappropriate vacancies. It is worth noting that there frequently seems to be confusion between fraudulent vacancies, which are entirely unacceptable, and the duplicate vacancies that we sometimes see and can arise for a variety of reasons. Often, if a vacancy appears more than once on the site, it is a result of an employer using multiple agencies or posting the opportunity by themselves in addition to using other avenues. That is an unavoidable feature of the open-access model that the service provides, and it must be seen in that context. There are significant opportunities but, equally, if such duplication should not have occurred—if people are posting a vacancy where they have no direct relationship with the employer, for example—the vacancy will be taken down.

We have to consider what Universal Jobmatch has brought to the arena. There is Monster and various other services, but Universal Jobmatch allows job advisers to help people find a job and to check that they are looking for work, which is also key. Equally, we can work with claimants through their claimant commitment and help them to use the service. We can also advise claimants. We take things such as data security very seriously and we give advice to our jobseekers on how to stay safe online when conducting a job search. That advice is published on the UJ website, and it is given to people in jobcentres in a leaflet, “Safety and Security when looking for work.” Claimants are also advised not to pay any fees up front for help with job searches, and they are advised not to reveal personal details such as their bank account number, national insurance number or date of birth. Such information should also not be included on their CV. We are giving such advice on a daily basis.

People can access extra support through the “contact us” button. They are asked whether the site is working adequately, and there is a most frequently asked questions page. There is also additional support. Jobcentre staff are able to help people as much as they can. All of that is key, but it is always evolving and changing. We have to ensure that we have the best service, and wherever anything goes wrong we have to clamp down and ensure that it does not happen again. Equally, when a local Member of Parliament brings the activities of a company to this House, it highlights exactly what we do to close down companies and see what has happened. It also shows how we have supported claimants to recoup their money, which is right. The system is constantly monitored, and we constantly survey what is and is not acceptable.

We have made considerable improvements to Universal Jobmatch. When it was first introduced, we ensured that it was easy to use, that people were getting used to it and that employers had confidence in it. Confidence is key, too: we have to ensure that people have confidence in the system. Of course, all those businesses have confidence and think that Universal Jobmatch is a great way to reach out and find employees. It is significant that 90% of businesses that use Universal Jobmatch are small and medium-sized enterprises. For them, it is a cheaper and more reliable way of finding somebody close to their business. People underestimate the service. More than ever before, the Government are reaching out to business and asking, “How can we support you? How can we get somebody employed? What training do they need? Do they need work experience? Do they need any extra support?” That is what we are doing, and Universal Jobmatch is part of that greater relationship. All I can say is that, with the significant increases in getting people into work, all of these things are working.

We have the ability to disable and delete non-essential cookies, and we have taken the ability to close down accounts. We are enabling jobseekers to re-access their Universal Jobmatch account securely when locked out. We have revised access groups to control the web admin for DWP. We are also listening to what claimants would like. They are saying that they would like to search by a keyword or skill; they would like to find work within a specific distance, postcode or ward; they would like to choose how many hours they have to travel; and they want to filter out vacancies already reviewed within the list of results. We are doing all of those things—constant monitoring, constant upkeep and constant development.

The system has revolutionised the way people look for work. It is enabling people to get into work, and it is allowing advisers to work more closely with claimants, but where things go wrong, it is right that that is brought to this House. In this case, the matter was sorted back in December before the right hon. Gentleman brought it to the House, but it is right that the matter is discussed openly so that we get the best possible result for claimants.

[Mr Frank Field]

If one was a Prime Minister looking for a totally trustworthy Minister to be in charge of our security service and to ensure that nothing of any comprehension could be learned about the service, today’s debate shows that we have a candidate to fill that role. I am as confused as I was when I came in about what actually goes on.

In the few minutes remaining, I have three very simple questions for the Minister. First, she said that 10,000 checks are undertaken. Why 10,000? What is the time span, and what are the results? Secondly, she said that the Government will hunt duplicates and take them down. Of the 24 jobs advertised as relevant for Birkenhead, 15 were duplicates. Who is responsible for taking down those jobs?

Thirdly, the Minister talked in general terms about having to clamp down. Who clamps down, and who is responsible for that? How many people? How often do they do it, given the number of people who put up jobs and depend on the results? I would be grateful for answers to those three questions.

[Esther McVey]

By way of example, I was showing how, before the right hon. Gentleman even knew about the incident in his constituency, we had found it, dealt with it and closed down the site, which shows that we have our own team working on it within the DWP. Monster’s team is working on it, and it was streets ahead of his good self, even though it is correct that he brought the matter to the House. Of course we have said that anyone who was put to any inconvenience, who paid out or who suffered any loss was paid, and the compensation on top of their loss was significant. For example, where a loss in actual terms was £750, there was £500 of compensation on top. I have the full list of all those who received payments, but trust me that we have worked closely with them. We did not want to be in that situation, and as I said less than 0.1% of people are in that position, but we have dealt with it. Equally, there are 1,002 full-time vacancies within a 20-mile radius of Birkenhead posted on Universal Jobmatch today.

As I said, where things go wrong, we correct them and sort them out, but I hope everyone can see that we have done that in this instance. When we look at the number of people, 11 came forward and wanted compensation, which we have resolved. When we see that 5 million people a day are doing a job search on the site, we can see how, for the overwhelming majority of people, it is a very good addition to the other things that they might be doing to search for work both by themselves and with their adviser.

Question put and agreed to.

Oral Answers to Questions

Lord Field of Birkenhead Excerpts

Monday 31st March 2014 Commons Chamber

[Mr Frank Field (Birkenhead) (Lab)]

As somebody who supports Jobmatch, may I ask the Minister whether she shares my concern that some of our constituents have been ripped off by those who are acting fraudulently? What steps has she taken to safeguard this scheme, which most of us support?

[Esther McVey]

The right hon. Gentleman, my constituency neighbour, is right in saying that 14 job- seekers —out of the millions a month who are looking for jobs through the scheme—were asked to pay for a Criminal Records Bureau check. The DWP is now working with them. Ten have put in for a compensation claim, and we are helping them to sort that out. If there is a bogus job or one that does not adhere to the terms and conditions on Universal Jobmatch, it is removed immediately. However, despite that one company, more than half a million companies are putting jobs up on the scheme to help people into work. I think we can all say that this is a resounding success.

Oral Answers to Questions

Lord Field of Birkenhead Excerpts

Monday 13th January 2014 Commons Chamber

[Mr Duncan Smith]

My hon. Friend is not alone, when 73% of the public support the cap as it stands, as did nine out of 10 Londoners in a recent poll. It appears that the only people who do not support the cap are Labour Members. We will keep the policy under review, but the one thing we should celebrate is that we are reforming welfare to ensure that those who need the money get it, and those who do not get back to work.

[Mr Frank Field (Birkenhead) (Lab)]

When previous Governments changed benefits, they commissioned research to find out about the consequences. Given that we are talking about a benefit cut, is the Secretary of State in a position to tell us who is doing the research?

[Mr Duncan Smith]

I am not sure from that whether the right hon. Gentleman supports the change or not. [Interruption.] He supports it—yet again a lone figure on his side, on which I congratulate him. We have carried out a whole load of revisions and changes, making sure that we watch implementation carefully. We carry out research constantly when it comes to the effects of all of our benefit changes. This one is an overall positive rather than a negative.

Food Banks

Lord Field of Birkenhead Excerpts

Wednesday 18th December 2013 Commons Chamber

[Mr Frank Field (Birkenhead) (Lab)]

Government Members have often cited the use of food banks on the continent, and in my short contribution I want to suggest two things. The first is that there are now movements in western economies that are disadvantaging the poor, and we need to think of solutions to that. Secondly, I want to suggest to the Government where their policies have made this position much, much worse. We may not yet understand the basic forces to which we may want to apply policies, but the Government could raise questions about their own policies and ask how they are impoverishing people. I hope the reason for the absence of the whole of the DWP ministerial team is that it is thinking about what sort of reply it is going to give to this debate, with these possible concessions in mind.

Fifteen months ago the Trussell Trust said that by the general election it would be feeding half a million of our constituents. I asked the Prime Minister at Prime Minister’s Question Time what he was going to do to prevent that prediction from coming true. I did not get a comprehensive answer, to put it mildly. We have learned from today’s debate that that point has already been passed a year and a quarter, or a year and a third, before that general election, and the number will continue to increase.

If we look at the data, we find that in our country the proportion of income the poor now have to spend on food, utilities and rent is rising. I think that gives us an answer to Lord Freud, who said that if we supply a free good, people will turn up and claim it. It might be that if people are worried about not being able to meet their rent or that their electricity will be cut off, and there is the possibility of people giving them food, they will take that opportunity so that they can meet other basic requirements from their budget.

[Mark Lazarowicz (Edinburgh North and Leith) (Lab/Co-op)]

The figures for food banks are only the tip of the iceberg, of course, as there are many other locations to which people go to get free food, such as soup kitchens. They have also seen a big increase in attendance over the last few years, and that is part of the picture as well.

[Mr Field]

I totally accept that point and I am going to come back to it by talking about how inaccurate our data are on this whole issue, but the House needs to take into account that something very important is going on in our economy which is disadvantaging the poor the most.

[Sir Gerald Kaufman]

Hear, hear!

[Mr Field]

I do not think my right hon. Friend actually knew Friedrich Engels, but Engels prophesied that as countries become richer, the proportion of income spent on food declines. That law has been reversed, so on that score something fundamental is happening. If we combine that with the changes resulting in a greater proportion of income now having to be spent on fuel and rent, we can see that that is difficult for many people, but it is a disaster for the poor.

[Robert Halfon]

Will the right hon. Gentleman give way?

[Mr Field]

I will not because so many Members want to participate in the debate.

These are the questions I would like to ask the Government. First, why are they so frit of having a serious inquiry into the causes of what is going on? Are food banks a passing fancy, or are they the outward visible sign of something very serious happening in our economy? We ought to get an answer to that. Secondly, if we listen to the food banks and the other bodies that are handsomely filling the ranks of those giving help in our society, they say the two things that are increasingly important in driving people to food banks are the sanctions regime and the sheer incompetence of the DWP in relaying benefits. Could the Minister—whoever it is and wherever they are—tell us how many of the exceptional payments the DWP is making are the result of benefit delays?

Also, will a twofold instruction go out from this Government? First, will they ensure that anybody who has waited for more than a week for their benefit gets an advance on the benefit they are entitled to? No one is disputing that it will be clawed back later. That would abate some of the demand for food banks. Secondly, given what is happening to those people who are being sanctioned, where the sanctions are later overturned, will the Government urgently review how just their sanctions policy is?