Crime and Policing Bill (Fifth sitting)

Debate between Jo Platt and Anna Sabine

Committee stage
Thursday 3rd April 2025 Public Bill Committees

[Anna Sabine (Frome and East Somerset) (LD)]

I will make a slightly shorter speech. [Hon. Members: “Hear, Hear!”] I welcome the Government’s measures to protect retail workers against assault. I have seen the evidence of this challenge at first hand in my constituency. In Frome, we have an amazing small independent shop and art gallery that has been repeatedly targeted by groups of young people who are spray painting graffiti on the windows and shouting abuse at retail workers and shoppers. This is part of a wider picture of antisocial behaviour that is happening on our high streets, and that neighbourhood police are working so hard to tackle. As we said in previous discussions, we need to support neighbourhood police and resource them to do so.

Retail workers are on the frontline of the much wider antisocial behaviour we see in our towns and cities. As we know, high street businesses are critical not only to our economic success, but to the wellbeing of the places we live and work in. It is vital that they can recruit and retain staff who can come to work without fear of being threatened or assaulted. However, the Minister should consider that it is not only retail workers who are victims of assaults; bank branch workers in customer-facing roles should have the same level of protection.

At a recent constituency breakfast, I spoke with a representative from Barclays bank. He told me that there were more than 3,500 incidents of inappropriate customer behaviour against Barclays staff in 2024, with more than 90% involving verbal abuse, as well as many other incidents of smashed windows and graffiti. Bank branch staff across the UK would be grateful if the Minister could extend to them the protections being provided to retail workers.

[Jo Platt (Leigh and Atherton) (Lab/Co-op)]

It is an honour to serve under your chairship, Dr Allin-Khan. I rise to speak briefly to clauses 14 and 15. I draw the Committee’s attention to the fact that I am a Co-operative member and a Labour and Co-operative MP who has long campaigned for stronger protection for retail workers.

Retail crime is not just a statistic; it has real and lasting consequences for workers, businesses and our communities. In Leigh and Atherton I have seen at first hand the toll that it takes. This month I visited one of our anchor stores in Leigh town centre and spoke to a security guard who had been threatened with assault while simply doing his job protecting staff, stock and the business. He told me it is not just about one incident, but the daily reality of intimidation, threats and the fear that one day those threats will turn into something worse. And he is not alone.

With my office based on the high street, I see the challenges up close. Local businesses have told me they face verbal abuse, harassment and physical threats daily. Many have even stopped reporting incidents because they feel they are not being heard.