Armed Forces Commissioner Bill

Helen Maguire Excerpts

2nd reading
Monday 18th November 2024 Commons Chamber

[Helen Maguire (Epsom and Ewell) (LD)]

Today, I speak for my party in

support of the legislation before us. It is clear that the armed forces community has been let down, not least under the previous Conservative Government. The findings of recent reports and surveys are testament to that. In 2023, the Haythornthwaite report found that the most common reason for leaving the armed forces was the impact on family and personal life. Overall satisfaction with service life was at just 45%. Only just over a third of personnel reported that they felt valued by the service. The Atherton report found that

“the MoD and the Services are failing to protect female personnel and to help servicewomen achieve their full potential”.

It is unacceptable that the experience of women in the armed forces, and the challenges that many female personnel face, such as sexual harassment and discrimination, have not been properly addressed.

Armed forces families are also too frequently being let down. In the armed forces continuous attitude survey, one third of spouses said that they would be happier if their partner chose to leave the service. Service families are too frequently unable to get basic support, such as access to information, except through the member of the family who serves. The complaints system is not working. In her most recent annual report to Parliament, the Service Complaints Ombudsman, Mariette Hughes, was scathing about it; she remains

“unable to say that the Service Complaints system is efficient, effective or fair”.

That is the eighth consecutive year that she has reached that assessment. Women remain disproportionately represented in the complaints system.

Those who serve in the armed forces, and their families, are putting their life on the line for our country. It is profoundly disappointing that report after report makes it clear that they have been, and continue to be, neglected, ignored and taken for granted. They deserve better. Delivering a fair deal for the armed forces community is not just the right thing to do; it is crucial for our national security. The conditions that service personnel and their families endure contribute directly to the crisis in recruitment and retention that our armed forces are experiencing. In an increasingly insecure world, with Putin’s troops waging their illegal war in Ukraine and Trump about to return to the White House, we cannot afford to not take this issue seriously.

The Liberal Democrats very much welcome the Bill. We welcome the fact that the commissioner will be a much-needed point of contact for armed forces families; will be a public champion for families, having been tasked in law with raising awareness of the welfare issues faced by the armed forces community; and will be properly empowered to independently investigate complaints—for example, they can arrive on sites without notice. We are pleased that the legislation has been introduced to Parliament less than six months after the election. We will support the Bill, and we will work with Members on all sides of the House to strengthen it during its passage through this House.

I thank the Service Complaints Ombudsman and her office for the work that they have done since 2015, offering independent insight into processes and highlighting the failings of the complaints system. It is right for the work of the office to be subsumed into this stronger role, but as the ombudsman made clear, further work needs to be done to bring the service complaints system up to standard. I would have liked this legislation to be used to set that in motion.

We must ensure that the Bill delivers for armed forces families. Families are at the heart of the Bill, and will clearly be of significant importance to the work of the new commissioner, but clause 4 leaves the definition of “family member” up to the Secretary of State. We hope that during the passage of the Bill, the Government will commit to a definition in the Bill, so that there is certainty for armed forces families. It is important that we ensure that families made up of kinship carers—there are often aunts and uncles who care for nieces or nephews—are in scope of the definition. We must also think of divorced partners who are still affected. It is vital, too, that bereaved families come in scope of the definition, and accordingly the work of the commissioner. I hope that Members from across the House agree that bereaved families need the advocacy of the new commissioner as much as, if not more than, anyone else in the armed forces community. We also need to ensure that reservists and recruits have equal access to the commissioner. As for female, black and minority ethic, non-UK and LGBTQ+ personnel, the Government must ensure that the commissioner’s office is equipped with up-to-date evidence and community connections to identify issues and be able to reach into those communities.

It is to that advocacy role that I now turn. Clause 1 makes clear that the role of the commissioner will be not just to promote the welfare of service personnel and their families, but to improve the public’s awareness of welfare issues experienced by armed forces families. I hope that the Minister will be able to shed some light on how the Government envisage the interaction of those two separate functions in practice. The crucial issue is resource—we need to ensure that both those ambitions can be met, as well as the existing responsibilities of the ombudsman role which is being subsumed into the commissioner’s remit—and I urge the Government to offer assurances on that front. I also hope that the Minister will be able to offer further clarification of the appointment process, as well as subsequent timescales for getting the commissioner’s office up and running. The Government have committed to pre-appointment scrutiny of the preferred candidate by the Defence Committee, but what happens if the Select Committee disagrees?

Clearly, whoever is appointed to this role must be truly independent of Government. Under the previous Conservative Government we saw the limitations of the existing public appointments process, even when Select Committees were involved. Giving relevant Committees a confirmatory vote would greatly strengthen the safeguards in the appointments process, and would ensure that the best person for the job was put forward, rather than the best person for the Government. Can the Minister also clarify how the commissioner will interact with the existing Veterans Commissioners for Wales, Scotland and Northern Ireland, and the proposed national veterans’ commissioner for England?

The Armed Forces Commissioner must prioritise accessibility to the communities that he or she aims to represent and support. We must ensure that if access is digital only, that does not create a barrier if, for example, people are deployed or have a low reading age. It is vital that our armed forces know who they can turn to for support when they need it. Military personnel are trained to be resilient and endure tough conditions, and the culture does not make it easy for people to reach out; I have personal experience of that. If we are to introduce an Armed Forces Commissioner, the Government must include an effort for culture change as well, and I would welcome a greater understanding of how they will achieve that. I understand that people who have served in the armed forces may be considered for this position. Such people could bring valuable knowledge and insight, but how will the Government ensure that they are sufficiently removed from the current culture to bring an independent perspective?

It is also vital that, while welcoming the creation of this new role, we acknowledge that it will in no way be a silver bullet to address the many problems facing the armed forces community, which I have mentioned and which have been touched on by other Members. To deal with serious complaints, for instance, we need to strengthen rules to help support whistleblowers across Government, and the Liberal Democrats continue to support the creation of an office of the whistleblower for that purpose. We urge the Government to go further and fully implement the Atherton report, to ensure that women in the armed forces, who have been let down far too frequently, receive the fundamental protections that they deserve. We should also look at strengthening the armed forces covenant. Will the commissioner’s role include giving due regard to the covenant, and will the Minister agree to strengthen the covenant by placing a legal duty on all Departments to give due regard to it?

We will continue to present proposals to improve the quality of life for service personnel and their families. There are basic steps that we can and should take, such as establishing a one-stop shop for families of service personnel so they can easily gain access to information, including the publication of a guide and an accessible helpline. Housing is also hugely important: service personnel and their families should be able to live in a decent home. I pay tribute to the work of my hon. Friend the Member for North Shropshire (Helen Morgan), who has campaigned for a decent homes standard for military housing, and I hope that when the Renters’ Rights Bill comes back to the House for its remaining stages, the Government will listen to Liberal Democrat representations on the need to enshrine that in law.

The armed forces community deserves a fair deal. The Liberal Democrats support these measures as a step in the right direction, but we will continue to call on the Government to do more to ensure that service personnel and their families are no longer taken for granted.

Armed Forces Commissioner Bill (First sitting)

Helen Maguire Excerpts

Committee stage
Tuesday 10th December 2024 Public Bill Committees

[Graeme Downie]

Q As I mentioned the ombudsman, can I ask how you think the Bill will work with the existing veterans commissioners, especially in Scotland, and how can we make sure this is applied equally across different parts of the United Kingdom?

Ted Arnold: To build on the RBL’s point in its briefing, it is vital that the commissioner is seen as independent. There is certainly a lot they can draw on from the experience of those independent veterans commissioners throughout Scotland, Wales and Northern Ireland—and, it is hoped, soon in England too. They bring valuable knowledge and insight and act as a voice for veterans in the entire armed forces community throughout the UK.

We would certainly encourage that co-ordination between the two agencies, particularly around data and evidence sharing—not just with the veterans commissioners, but other agencies such as the Office for Veterans’ Affairs, the defence transition services and organisations in the charitable sector. It is important that the work of commissioners is communicated and integrated as clearly as possible with other veterans agencies. That builds on the ombudsman’s point that those key relationships should be built and the right thematic reviews carried out.

[Helen Maguire (Epsom and Ewell) (LD)]

Q We briefly touched on family. It would be really interesting for the Committee to understand what you class as family, given that nowadays families come in all different shapes and sizes. Could you help us understand what your thoughts are on that?

Angela Kitching: Obviously, there are family members—and, from our point of view as a charity, we have a definition of beneficiary that would mean that there was a degree of dependency between the family member and the person who had served, or the serving person, or somebody who is bereaved of somebody who was in service.

In the real world, though, there is often a much wider group of people who feel most relevant to the person who was serving. That could well be the household that they came into service from; it could be the family that they left behind when they came from another country to serve on our behalf; it could be their grown-up children; or it could be the group of people who immediately surround them and offer them support.

The issue is about trying to make sure that, as you are peeling back the layers of the onion, it is the people who are closest to the person who are serving, but not just their immediate household. If you think about the person who they live with, it might be much more relevant to also think about their parents. At the moment, a large number of non-ranking people in service are typically passing through service between the ages of 18 and 30, so they often do not have other immediate spousal relationships. It is their parents or grandparents, whose household they have come out of, who are closest to them.

[Helen Maguire]

Q Would you rather see a broader principle of inclusion rather than exclusion when we are defining family members, so that people do not feel excluded from the process?

Angela Kitching: Yes; and it is about where somebody can offer relevant information to the matter under consideration. It is about how much relevant information they could have. However, it is worth thinking about how to challenge the commissioner’s outreach into countries that a person has come from—where that information might be held, for example. Unless there is an active outreach into those immediate relationships, I think people naturally think, “Well, I am not in country and therefore I won’t be able to offer my views on this process.”

[Helen Maguire]

Q What do you think the commissioner could do in advance to support personnel as they are serving, to help prevent some of the issues that we then see in veterans? Is there anything in the Bill that will help with that?

Angela Kitching: Some of the issues that Ted has raised about discharge are massively important throughout somebody’s career. How somebody leaves the armed forces is crucial to their ongoing experience in life.

In terms of what people raised during our focus group sessions, housing issues are key. Good transition around housing makes a huge difference. Healthcare and education access for family members is a hugely important issue. If you look at the families continuous attitudes survey and the armed forces continuous attitudes survey, the two main opinion-based surveys, issues around family and the extent to which family have access to outside services are key concerns of serving personnel. I understand that those issues will not directly be in the purview of the commissioner but, as part of building relationships, decent healthcare access at discharge, support for family members in accessing local services, and housing are the three things that I would really focus on.

[Helen Maguire]

Q You touched briefly on trust; it is really important that armed forces personnel should be able to have trust. How do you think the commissioner can be presented in such a way as to gain the trust of military personnel?

Angela Kitching: Independence is really key. It is really important for personnel to able to see that the chain of command are listening and taking action as a result of the commissioner’s report. To be honest, the key thing is that the reports are seen to have impact—they should be reporting not just on the flow of cases and the themes that have come out but on what has happened as a result. That is really the issue at the moment, I feel: people can see that their individual complaints have got so far but cannot see whether there was a wider impact on the system or whether anything was changed as a result. I am hoping that the parliamentary element will add that additional layer of transparency and trust.

One other thing: people talked about being able to raise concerns anonymously, understanding that that meant they would not then personally get feedback on what had happened. But they were very keen on a system that would allow them to raise those concerns, in the manner of Crimestoppers—when you can give information in detail but that does not come directly come back to you as the person who raised it.

[Helen Maguire]

Q One final question. The Bill makes no reference to the armed forces covenant. Do you think it should?

Angela Kitching: I have not considered that directly. I understand that there is consideration of the extension of the covenant in law. It is really important that we do not tie ourselves to the current legal definition, which is much more limited in the policy areas that it looks at. But anything that demonstrates that the covenant is the promise that the nation makes would be really useful. Among employers, in the healthcare system and in local authorities, it is beginning to be the golden thread that runs through the promise that is made. Anything we can do to strengthen that will be helpful, but I would not want it to be too limited by the current narrow definition of the covenant in law.

[David Reed]

I thank Angela and Ted for being here today. The title of the role is changing from “ombudsman” to “commissioner”. We previously heard that different perceptions come with those different titles. Do you think that moving to “commissioner” is a good change? If not, where are the limitations?

Angela Kitching: I think it is helpful because it indicates a move from a system that reviews the administration of an appropriate action in relation to individual complaints into a wider and more thematic system. For me, that signals that we are not in a situation where the system is only going to be following through individual complaints and that wider representations can be made. It sounds more like the action of the Children’s Commissioner, for example.

I completely understand concerns that the ombudsman groups would have about the fact that, outside the courts, “ombudsman” is the highest way of considering individual complaints. But as long as it is well communicated within the community that the new role and office are capable of doing both, I do not have particular concerns about the change in title.

Ted Arnold: To build on that, the change is to set expectations and make very clear to the community what the new role is and the new powers will be. Angela spoke about trying to influence a cultural shift to make people feel comfortable about going to the new commissioner and take forward not just grievances but other issues up and down the chain of command—best practice, for example.

--- Later in debate ---

[Amanda Martin]

Q You touched on this, Sir Andrew, when you talked about the size of the job and the role. Do you think that the proposals for resourcing the commissioner’s office are adequate to fulfil those functions? You talked a lot about trust and transparency, and others have spoken about impact. To either of you, is there anything else we need to think about to make sure that the interaction between chain of command and the commissioner is coherent and successful?

Lt General Sir Andrew Gregory: In terms of resources, the honest answer is, how long is a piece of string? Would one always like more? Possibly. Assuming the Bill is approved by Parliament, the Government will want to see the first commissioner given a fair chance to succeed. Once that person is in situ and has looked at the scale of the job, they will challenge the Secretary of State for Defence in particular. Given the ability of the commissioner to go back to Parliament, he or she could then say, “I can’t do my job.” I think there will be an appropriate balance struck.

In terms of this business of gaining trust, once again— I agree with the earlier answers from Mariette and others—it is down to the person to really project themselves, to get out, to be seen on the ground and to talk to the various parts of the community. That is how it is going to work. So in the first year, this person will spend an awful lot of time doing that.

Lt General Sir Nicholas Pope: I would add that I think the figures in the paper are based on analysis from compatriots in Germany and build on the current SCOAF function, so there is a logic to them. Whether we in the Department choose to expand or contract is probably an issue for three or four years hence.

I really buy the idea of trust. The word I would use is “culture”. I will be interested to see how the commissioner starts to pick at some of the issues we have regularly seen through the Wigston report, the Lyons report, the Atherton report and so on, to start to get at the cultural issues and move towards a more inclusive armed forces.

Lt General Sir Andrew Gregory: If I could come back for a second bite at the cherry, the other challenge is seeing through recommendations, which does worry me. I have been part of the armed forces covenant reference group almost since it was established in 2010. As part of that, the Secretary of State is tasked to put a report before Parliament each year. Some of the themes are consistent in all those reports—I think that is the polite way of putting it.

How do we make sure that recommendations made by the commissioner are either addressed or properly answered? It goes back to the question of resources for service family accommodation and single living accommodation. We cannot do it at the moment, but we will go on a journey to improve life for families in that way. That is one of the things that worries me, because these things have their moment in court—their moment in Parliament—and then we move on and forget them.

[Helen Maguire]

Q Thank you for coming. General Gregory, the armed forces are a tri-service, and there are slightly different cultures within that, and the Gurkhas as well. Do you feel that the role of the commissioner needs to be adapted slightly, in order to be trusted by service personnel?

Lt General Sir Andrew Gregory: You are absolutely right. We are all part of the armed forces but we are quite different as tribes, and then within the Army we have sub-tribes called regiments, and they are pretty different too, each with its own traditions and culture, and things like that. Then you have the Brigade of Gurkhas, with which Nick has served very closely, and which has a wonderful tradition and history. How do you capture all that? We do it within SSAFA. We support the whole community. How do we do it? We take the case of each person and each family on its merits. We support 2,000 Gurkha families each year. The support we provide to them is quite different from the support we provide to some of our other beneficiaries.

I am flannelling a bit but, to answer your question, I think the commissioner will need to be sufficiently knowledgeable about the armed forces so that he or she understands the various components of how they live their lives. As I am sure many of you know, Navy personnel have traditionally lived their lives—this is a generalisation—in different ways from the Army. The Navy serviceperson goes to sea and their family stays static, perhaps around Portsmouth, Faslane, Devonport or near their own family. The Army has traditionally had more camp followers, and families have moved as the regiment has moved. That means it is very different, and it puts different pressures on both the serviceperson and their family. The commissioner will have to get his or her head around that.

[Helen Maguire]

Q Given that SSAFA is such an old charity, you will have seen that the needs of military personnel have changed over the years. What do you think that will mean for the role of the commissioner?

Lt General Sir Andrew Gregory: The needs of people who come to us are absolutely changing. I have been the chief exec of SSAFA for eight-and-a-bit years, and we have seen a significant change even during that time. The people coming to us are younger, and not just because the world war two and national service generation are slowly passing on, sadly. More working-age veterans are coming to us, and there are more complicated, multifaceted issues. I say that one or more of the d’s has gone wrong in their lives: drink, debt, drugs, divorce, depression, domestic violence, a dependency culture, digs or housing, disease, death, or disability. It will not be all of them—I will test you on them later—but it will be more than one.

To take it back to your first question, our people are taking each case on its merits and looking at it. The commissioner will need to understand that, in terms of service families and service personnel, the cases will be different, and he or she will have to pick that up.

[Helen Maguire]

Q General, from your past experience with the ombudsman service, what would be your biggest ask of the commissioner in their new role?

Lt General Sir Nicholas Pope: If the commissioner is going to be shining a light on the current welfare conditions of the armed forces community, in a way that enables Parliament to have the evidence for a sensible discussion about the way in which the Ministry conducts its business and makes its choices—about resource allocation, policy formulation and service delivery—then, to have proper teeth, I would want to see, within three, four or five years, some tangible changes in either resource allocations or the metrics that are coming back through the commissioner to Parliament. Unless we see that, there will be no real impact or effect out of creating the post. To get real teeth, we have to have the feedback loop that Andrew talked about, in a way that matters.

[Graeme Downie]

Q First, I thank SSAFA for the work it does in Fife. The work it has done, when I was a councillor and on an ongoing basis, has been incredible.

To pick up on something you mentioned earlier, SSAFA has been around for a very long time, so what do you see as some of the thematic issues that have existed with forces personnel over the years? Where do you think the commissioner should be looking first? Are there two or three things from those thematic areas that they could look at?

Lt General Sir Andrew Gregory: I will come to your question. There is an interesting discussion going on. The Minister for Veterans and People, Al Carns, has commissioned Operation Valour, which is great—both Nick and I have engaged with that—to look at how better we can support veterans. I do worry that we have bits looking at veterans and bits looking at servicepeople and their families, working slightly in isolation. I come back to the point about the continuum: for veterans, setting the conditions in service for success outside is absolutely critical.

In terms of themes and areas that the commissioner might wish to focus on, there are some obvious ones, such as the issue of service accommodation. In defence, during my time, we started off with something called the future accommodation model, which then became the new accommodation model. What is the current term?

Lt General Sir Nicholas Pope: Accommodation offer.

Lt General Sir Andrew Gregory: Trying to get something that meets the aspirations of modern servicemen and women and their families has proven quite difficult. So I think that will be an area.

I am very proud of my service. People say, “What would have made you leave early?” I would answer, “Had the services ever compromised on their values and standards.” But I do think there are some cultural areas of shame in the armed forces, and how better we can tackle some of those issues would be another area that the commissioner would certainly wish to look at relatively early in their tenure.

Lt General Sir Nicholas Pope: I will go back to Haythornthwaite to answer the question. One of the pieces of evidence that we put in the report was about how over time the role of the family has changed, and how family conditions drive individual aspects. I was struck when I took Rick down to visit some of the Blades in Poole. We had a table like this one, with 25 members of the Special Boat Service sitting around it, and the question I posed to them was, “Who is going to be here in five years?” Not one hand went up, so I said, “That’s shocking. Why?” The reasons were family-based: time away from Christmases, accommodation standards and the inability to get spousal employment. The issues that matter are focused on spouses. If we have a commissioner who focuses on one area to make a difference, that should be spousal employment.

I remember, about 10 years ago, taking the decision to bring the Army out of Germany, and selling it to the then Secretary of State, Phil Hammond, as a savings measure, because it was a lot cheaper to have the UK Army based in the UK—for the first time in 300 years. The reason we took the decision as an army was predominantly around the lack of spousal employment opportunities in Germany, to be brutally frank. Yes, there was a change in the geostrategic landscape, but we could not get enough young men—particularly men—to want to serve in Germany because it was going to impact on dual-income families. Spousal employment and opportunities and looking at family conditions would be an area I hope we could unpack in a big way.

Armed Forces Commissioner Bill (Second sitting)

Helen Maguire Excerpts

Committee stage
Tuesday 10th December 2024 Public Bill Committees

[Graeme Downie (Dunfermline and Dollar) (Lab)]

Q You mentioned the issues you sometimes have with this highly mobile population. Do you see the commissioner helping or playing a role in some of those issues? In Scotland, we have recently seen how the moving of forces personnel has caused issues with healthcare and education. Is that something where you could imagine the commissioner playing a role?

Abby Dryden: I would hope so. The arrangements in the devolved nations, particularly in my experience of healthcare, are different, and it is about being conversant and fully aware of how it works in Scotland, Wales and Northern Ireland. There is a call for a nuanced and different understanding that supports some of the issues that present when personnel move to another devolved nation or another area of the United Kingdom.

[Helen Maguire (Epsom and Ewell) (LD)]

Q I want to understand how you view the overall welfare services offered by the military? How do you see the commissioner working to improve areas where you might feel that improvement is required?

Abby Dryden: I can only speak about my organisation’s experience of working with the pre-existing welfare structures. The vast majority of the time those structures work very well, and they work well because of the people who are involved; they care about personnel. In my experience, I have only ever encountered a positive approach from military processes, structures and the chain of command side of things in terms of addressing the issues that we present to them. They are very much interested in the quality of life that personnel enjoy.

In terms of how I see the commissioner supporting that, how it could be different and where there might be gaps, there is always room for improvement. For example, younger people joining the military may have a different expectation of what that structure should represent to them, how they should be able to access services and the proximity that that institution has to their quality of life and the quality of their family’s life. I would say that the commissioner should focus on the changing expectation of new recruits and young people. That might be a positive addition.

[The Minister for the Armed Forces (Luke Pollard)]

Q I suspect I am about to be interrupted by the Division bell. However, thank you for joining us today. I understand that your organisation works not only with service personnel and veterans but with families. A key part of this legislation is enabling armed forces families to access the commissioner. Could you give us a sense of how the needs of families differ from those of armed forces personnel, who the commissioner provides for at the moment? How might the commissioner take a different perspective depending on which cohort they are looking at?

Abby Dryden: Lots of services are very much centred around the serving person. That is not a failing of those services, but I think families can sometimes, but not always, feel peripheral to proceedings. I think—[Interruption.]

--- Later in debate ---

[Terry Jermy (South West Norfolk) (Lab)]

Q My question follows nicely on from that. Colonel Doherty, I was reading your CV in the paperwork and I was struck by the range of experience and the number of different locations that you have served in. I join colleagues in thanking you for that service; I was pleased to read that report. Given your experience of active service, and now your new role—your experience on both sides—do you feel that the commissioner would be seen as sufficiently strong and independent to encourage people to come forward?

Col. Darren Doherty: The legislation is certainly strong enough to put them in that position. Again, it goes back to the type of individual selected for the role and the trust and the confidence that they build with the community. I can speak only on behalf of the Army.

It will take a period of time to educate people on what the role is. That is why it is absolutely critical that the Bill is fit for purpose and, more importantly, that the policy and framework that sit beyond it, in terms of implementation, are right as well, and that we are absolutely clear where the boundaries and responsibilities for the office lie, and also the gearing between it and other offices.

That goes back to one of the issues raised a few times in the debate, which is the scope of the role—looking predominantly at the community subject to service law and how that relates to the wider military community, going back to that continuum of service. How that all interlocks with what is currently provided by the Minister for Veterans and People and veterans commissioners, where they exist, is all very important in the messaging and communicating with the community.

It is a wide remit. It is summed up in a few small sentences, but dealing with welfare issues could be incredibly complex and wide-ranging. There are very few welfare issues that do not straddle the serving family and go into the veteran space in a sort of time continuum. Those are all important parts of the messaging of what the role is going to be about.

[Helen Maguire]

Q I have a few questions. Colonel Doherty, you have travelled throughout the world during your career. You have been to Yemen, Kuwait, Afghanistan and various other places. How do you see the commissioner reaching military personnel serving in other parts of the world?

Col. Darren Doherty: The legislation is clear where access is permitted and enabled. It will be a challenge where matters of operational security come into it, but I think all those are manageable. Again, it is about the framework of how the office will operate—it will need to be right where it is needed.

My experience of operations, going back to my previous experience, but close to my heart, is that welfare is a chain-of-command business. It is what officers, senior non-commissioned officers and junior non-commissioned officers get paid to do. I am always minded that they often do that best on operations. I would hope that the commissioner’s role would be less needed in operations, but that is yet to be proved by evidence or experience. I would hope that we get on with that better there than perhaps we do in some of the quieter, peacetime locations.

[Helen Maguire]

Q Mandy, are there any particular challenges you see that naval communities face in contrast with the other services?

Mandy Harding: It is difficult to know how distinct our challenges are, because I do not know the challenges that the communities of my colleagues face. Somebody told me that the Army tend to work within family groupings and units, whereas the Navy take a village to sea. I thought that was an interesting analogy of the difference. That brings different issues. Lengths of deployment are different. Beyond that, I am not sure I can offer you more because I am not sighted on my colleagues’ areas of expertise.

[Helen Maguire]

Q Let me ask Air Commodore Harper the same question about the RAF. Do you see any particular challenges not seen in the other services?

Air Commodore Simon Harper: I would make two points. There is a community and a family around a particular RAF station, of which there are 24 or 26 in the UK and others elsewhere, but there is increasingly a diaspora of families who live elsewhere, separated from that base. You have individuals who are weekend commuting to a different location where there is not the localised support for a family. It varies.

Generally speaking, historically, the support has always been focused around a serving base for the Royal Air Force. Increasingly, we need to reach out into other areas of the UK, where families have now settled for other reasons. That diaspora is UK-wide, in the UK context. It is a different challenge and there are different needs associated with both.

[The Minister for the Armed Forces (Luke Pollard)]

Q Thank you all for all the work that you and your organisations do. One of the bits about this Bill that is a development of where we are currently is the ability for the commissioner to undertake thematic investigations into issues affecting the welfare of our people and their families.

Could you give us a flavour of the issues coming forward in the cohort that we are talking about in the Bill to your organisations and how you think shining a spotlight on some of those structural issues might be able to address some of the underlying causes? The purpose of the commissioner is, ideally, to assist in removing some of the barriers, obstacles and challenges that our service people and their families face. I would be interested to get your sense as to whether those structural issues have always been here or whether you have seen changes in recent years that need to be addressed by the commissioner.

Col. Darren Doherty: I would start by saying that much of our work is currently done and our support is currently provided to the veteran and family community. Only about 12% of our grants go to the serving community. That is because we base them on need and, thankfully, many in the serving community do not feel that need until they have left. Of that 12%, much is made up of family support in terms of bereavement and those sorts of things.

I think the situation is changing. In the future, I think we are going to look much more towards causation and prevention, which will be more within the serving community. I would highlight a project that we have recently become involved with, which is funding a training and education mechanism that will look at domestic abuse. That is not just treating or helping to support the victims of domestic abuse through a helpline, although that is part of it. The main part, through a charity called SafeLives, is looking at training and education. Much of that is aimed towards our serving community, through their own welfare officers. That initiative was prompted by the work of our trustees identifying that they thought this might be an issue. We cross-checked that with the Army and they believed it was.

That is an example where a thematic study carried out, or a report by the commissioner, could help identify other areas of need in the serving community where the third sector and in the Army’s case, the Army Benevolent Fund, could intervene and try to get at some of the root causes of these issues. That is where we intend to go in the future, while still providing the same degree of support to meet the need that we do now.

Mandy Harding: We are a commissioning charity in the sense that our grant-making uses commissioning principles based on need. We commission through grants to partners to deliver the outcomes. We do that by identifying need. We are very interested in needs, and any identified needs, because where we can identify the need, that is where we can appropriate the right resources and the right investment. From our point of view, anything that helps with that is very useful.

In terms of what is coming up, we have just commissioned some new work around mental health and wellbeing because of the changes we are seeing. Deployments now are to hostile areas, families have less information and the anxiety is harder for them. You cannot shield children so easily from social media and the news. Families have explained to us that they have tried to shield their children from the news in the home, but that changes the moment they go to school—I think HMS Diamond was probably a very good example of what happened, and the distress that those families felt at seeing that on the news and trying to shield their children from what was going on. There is a change and a shift.

From our charity’s position, we are currently looking at need again. We did a piece of need research of our own in 2019. Professor Walker’s work came in, which was incredibly helpful. With colleagues at Greenwich Hospital and at the Armed Forces Covenant Fund Trust, we are all looking at need. We are working with the RAF and with the RAND research project to try to see what need is there. If a commissioner came in, it follows that we would be supportive of a commissioner who might be able to pull themes together for us, and then we can make the appropriate investments.

The only thought that I would offer from our experience of working with beneficiaries and organisations—particularly when I have done research into need and talked with beneficiaries—is to manage expectations. I think managing families’ expectations of this will be a challenge.

Air Commodore Simon Harper: I just have a few points to add. From a Royal Air Force Benevolent Fund perspective, we augment what the service already provides. Much of what we see in the serving community in particular is what the air force has asked us to provide or, indeed, where we have found a specific need that is not being provided for either by the Royal Air Force locally on station or by partner charities.

I would pick up two areas in which we have seen an increase or growth over the last couple of years. The first is in emotional wellbeing support and sub-clinical mental wellbeing. We have a listening and counselling service that is accessed by over 2,000 people a year, of whom 80% are from the serving community. It was originally set up as a veterans’ programme, and it is now dominated by the serving community.

The second area is around children and young people. Increasingly, we have picked up a requirement to support children and young people, not just through after-school clubs or our youth club provision on stations, but through holiday provision as well. Increasingly, we are seeing the need to support serving children. Particularly where both parents are serving—that is increasing—we have picked that up as a requirement, and colleagues from the Royal Air Force Families Federation will be able to help with that.

As far as addressing underlying causes and needs goes, if the commissioner can be part of that solution, as I mentioned earlier, that would be fantastic. Already, it is a multifaceted response, but if the commissioner can come and say, “Here is an issue. This is what we have picked up. Is it being picked up by any other organisations?”—that includes, by the way, local authorities, the NHS and local education authorities—I think that would be of huge benefit.

--- Later in debate ---

[Mr Francois]

The pressure on family life, as we have already heard today, is the single biggest reason why people leave, but when we went round a number of military bases, we found it was often an amalgam of reasons. Sometimes there would be a pressure cooker effect over several years, and then one thing might become, in colloquial English, the straw that broke the camel’s back. Sometimes it is that cocktail that just becomes a bit too much. Is that a fair characterisation? [Interruption.] I can see some heads nodding, so that still holds good five years on. Thank you very much. You have been generous with your time, Mr Efford—thank you.

[Helen Maguire]

Q I will start from the left and go to the Army first. It is nice to meet you, Collette, and thank you for coming. I want to understand what challenges you see with families getting the support they need, and how you think the commissioner will help to address those challenges in their role.

Collette Musgrave: The challenges that we see with families getting the support they need can be articulated as both internal and external. Internal services and processes are the ones that Defence offers to families in order to maintain service family life, and then there are those provided by what one might characterise as external agencies—whether that is local authorities, the NHS, educational provision or whatever. The nature of the challenge can be different depending on with whom families are seeking to engage.

The challenges within the internal system can be largely about not being able to access the right information, not being given the right information when asking for it, consistency of the information and guidance that is given, and consistency of the provision. As we have spoken about, Army families in particular are very mobile, and what they are provided with in one location might be very different to what they are provided with in another, both in extent and quality of provision. We would really like to see the Armed Forces Commissioner do something on that in their role.

As the Army Families Federation, we absolutely welcome the introduction of an Armed Forces Commissioner with, as the Secretary of State said, a laser-like focus on the serving experience, which is often lost when talking about the armed forces community—those who are actually serving at the moment. We believe the Armed Forces Commissioner can play a key role in looking at the consistency of provision of both policy and processes within defence. Many of the concerns that come to us are a result of mixed information and mixed messages, and families not being able to access the provision that is there because they simply do not know how to access it or are being blocked in some way.

Externally, the issue is subtly different. There is not an unwillingness from the general UK population to support service personnel and their families. What there is sometimes is a lack of knowledge and understanding. In many of the large organisations that they are interfacing with, whether that is the NHS, a local authority or the Department for Work and Pensions, there is often a lack of understanding of the unique circumstances of service personnel and their families. It is difficult sometimes for those families in particular, who are to an extent slightly outside society—I am not articulating that well, because that is not what I want to say, particularly as a former service family and veteran myself. Often with housing, as well as sometimes healthcare and education—particularly if they are overseas or move back from overseas—their interfaces with external statutory authorities are not always straightforward and can vary hugely as they move around the country. Your experience in Scotland might be very different to your experience in England. Their ability to interface effectively with those services can sometimes be compromised.

Many of these organisations have signed up to the armed forces covenant. The people at the top are very happy to sign up to the armed forces covenant and say, “Yes, we made a great commitment.” The people on the frontline, who are actually dealing with our service personnel and their families, are often not so well-informed and do not necessarily fully understand some of the additional or different provision that has been made under the terms of the armed forces covenant. Those are the big handfuls, and to finally answer your question, those two key areas are where the Armed Forces Commissioner could help.

[Helen Maguire]

Q Sarah, a very similar question, because I know that you mentioned enabling families to thrive in communities of their choice. How do you feel the commissioner could work to support families to achieve that?

Sarah Clewes: It is about just being mindful that not all naval families live around the base port areas. You would expect that some do, and that is absolutely fine, but others choose to live wherever their support network or employment is. Actually, dispersed families are much more common than you would perhaps think, because there is that assumption that everyone lives in service family accommodation around a base port area, but they absolutely do not.

It is about trying to reach those people who are very happy and thriving in their community of choice, who may not need any support from the Navy. Actually, when they do, hopefully they have a life-changing event or do not know about the free swimming and sailing that is available to them. It is about spreading the net really wide and saying, “If you ever need that support, we are here for you, in whatever guise that may be.” Welfare is absolutely not our part of ship, but it is about actually giving that little nugget of information to take away a little bit of pain. They may be juggling a very successful career and childcare while their partner or spouse is at sea or—worse still—under the water for six months, with absolutely no contact or very limited contact.

When appreciating service life, it is all very well to think that we know what it means, but we really have to understand what it means across a huge range of issues, and family dynamics are huge. We really need to be mindful of who we are talking about when we talk about families, and let’s not just pigeonhole folk and think we know.

Therefore, it is important that the commissioner does what we do on a daily basis. They have to ask, “What does that look like for naval families? VAT on school fees, what does that look like for naval families? Have you given them the information they need to make those informed choices or will they have to half-guess and hope that a hardship fund will become available so that they can get through Christmas?” It could be really impactful, and like Colette, I am absolutely interested to see how this could develop.

[Helen Maguire]

Q Maria, the same question to you. You understand the difficulties and challenges that RAF families face. How can the commissioner help support that?

Maria Lyle: I will not replay what my colleagues have said. Collette articulated a lot of the challenges that RAF families would also face in terms of their mobility. We very much see that. The thing that sums it up for me is the line that says that part of the role is improving public awareness of the welfare issues that serving families and personnel face, which I would wholeheartedly support. My only slight qualm about that is that it works two ways. Having a role that coalesces that understanding and helps us amplify people’s voices could be really powerful.

I would like to put on the record that I think it would be helpful if it is done in a way that supports the role in general, rather than put people off joining our military. Part of the challenge the military has at the moment is the impact of gapping and poor retention. This needs to be a part of bolstering the offer and talking about some of the benefits and challenges of military life. Otherwise we run the risk of making life worse for people because retention falls even lower. I recognise that is straying into a different area, but I would not want an opportunity to become a threat.

[Luke Pollard]

Q Thank you all for coming to provide us with evidence today. As Devonport’s MP I get lots of copies of Homeport from the Naval Families Federation for my constituency office, so thank you for all those that come through the post. For me the extension to families is a key part of the legislation, because it is the first time that we have had the acknowledgement of families in the Armed Forces Act with a real focus on their welfare needs.

I am interested to get your perspective on how you think an Armed Forces Commissioner’s office would deal with and seek to build trust with the families, because it is much easier for the commissioner to visit a base. If there is accommodation on site, that might be the case. But we know that not everyone who serves and their families live on bases. We explicitly exclude the commissioner from having a right to inspect someone’s home without notice, for very good and obvious reasons. But how do you think the commissioner should access and seek to get views from and be responsive to the needs of families? I know that will change depending on service and location and the barriers to get there. It is important that we have an understanding about what they are so we can seek to overcome them. Can you expand on that kind of challenge? Shall we go to the Navy first?

Sarah Clewes: That will be the tricky bit—building the trust and giving prompt responses. Doing what the commissioner says he or she is going to do will be really important to build that trust. We know from the covenant, for example, that has been around for 12 years, that if you ask serving personnel and their families, a large percentage of them still do not know what the covenant is, what it does, or how it changes their lives, and that has been around for a long time.

That is just an example of how education is absolutely key, as is building trust and rapport and having really slick processes so that if somebody has been invited to ask a question they get a swift response in plain language. Again, that will be really important when you respond to a serving personnel. You might send them a link to a joint service publication or whatever, but that will not wash with families who probably cannot access the JSP because of the firewall. What good is that? So having those tailored responses and being mindful of the audience that will be new will be absolutely key, and that will be the tricky bit.

Collette Musgrave: I would echo Sarah’s comments. Something that we have grappled with for a long time is how you engage with families. It is really important to understand, as Sarah says, how important trust in the system is. If expectations are not met fairly swiftly, families, on past experience, will simply not engage. But there is a more practical element, which Sarah touched on: access, accessibility and understandability. Too many of the responses that come out of Defence and too much of the communication is in language that is simply not accessible to people who are not wearing uniform. As somebody who used to wear uniform and was an MOD civil servant, I would argue that at times it is not even accessible to me, so it is about making it clear and really easy to access and offering a range of access.

Yes, we are all shifting to digital, and yes, we have seen in our organisations a distinct switch to people wanting to engage with us via email or other digital means, but there is still a large section of families who are not really able or willing to engage with that process. They will need to be able to pick up the phone and speak to somebody, and to have somebody at the other end who understands what they are saying. If I may refer back to the housing issue, the roll-out of the new housing contract and the Pinnacle help desk, one of the biggest issues with that was not having somebody who picked up the phone. When someone did, they had no empathy or sympathy with the issues being raised, let alone an understanding of them. In terms of the physical process of access, that will be absolutely key in ensuring that that works for families, is consistent and delivers what they expect.

Maria Lyle: The only thing I would add is that there is an opportunity to get it right at the beginning. Yes, no one gets everything nailed on the first time—the person in that role needs to develop it—but if the offer is clear at the beginning, it makes it a lot easier. By that, I mean: is this office more strategic or tactical? That is part of the process that we are working out now. By that, I mean that if people are making a series of phone calls to that office, it will have to be staffed to deal with multiple thousands of calls a year. If that is not what the office is set up to do, and if it is more about dealing with and amplifying strategic messaging about what is going wrong, the communications could be based on that. But if families are led to believe, “This is somewhere I can ring and they will get my house sorted,” it is about managing those expectations and nailing those comms.

Therefore, upstream of that, it is about being very clear and coherent about what the office is setting out to do. Is it individual case management for any family who rings up with a problem? That is very different from an office that views the evidence and goes, “The key issues for military families are these three. Here is what my team is going to do about them.” In terms of what you communicate to families, those are quite different beasts. It is really important to get that right.

--- Later in debate ---

[Pam Cox]

Q I have one brief follow-up. I note your comments about refreshing the contract between the nation and those who serve. Given that, why have you not included a duty for the MOD to respond to the commissioner’s reports?

Luke Pollard: I think I picked that up in my answer to my hon. Friend the Member for Dunfermline and Dollar. I am happy to have a look at what that could be like. It is not normal for it to be in every piece of legislation that we would respond to reports. The normal process within Government is that there would be a response. But I am happy to include my hon. Friend in the conversations I am having to try to work out whether it is a requirement to add that to primary legislation, or whether a commitment to respond, as would normally be the case, would be sufficient to address those concerns. I am happy to have a conversation.

[Helen Maguire]

Q We would all like to see a strong and independent commissioner—a real champion for the armed forces. What certainty can we gain that the Secretary of State’s powers, as set out in the Bill, will not undermine the commissioner’s independence?

Luke Pollard: We have deliberately drawn the powers to be quite limited. The Secretary of State can restrict access only on national security grounds or where there would be a danger to a person. The example that might work there is visiting the frontline during combat operations. There would clearly be a danger to our people if there were to be a formal visit, and there would probably be a danger to the commissioner in that situation. That gives a prudent safeguard power.

We have deliberately tried to separate the powers that might normally exist for the Secretary of State from this role so that there is more independence for the commissioner. By establishing a novel route to Parliament, we have also provided Parliament with greater ability to raise any concerns. If the commissioner encounters any difficulties with interactions with the Ministry of Defence or other providers of services for our people, they are able to raise that in their reports. Those are then given to Parliament to be able to independently scrutinise, separate from the MOD.

What we have tried to do is to separate those functions out. I think we have succeeded in doing that in the Bill. The style of how that will happen in practice will depend on the person appointed to the office and how that office is established. However the principle of impartiality and independence from the Ministry of Defence—and, importantly, from the single services—is at the heart of this legislation. The legislation is designed to build trust, so that people can go to the commissioner if they want to raise a concern.

[Helen Maguire]

Q We would all like the Bill’s provisions to be accessible to all service personnel. How can the Secretary of State ensure that it will be accessible to everyone, including reservists, female personnel, the LGBTQ+ community, and non-UK, black and minority ethnic personnel?

Luke Pollard: The hon. Lady is a relatively new Member in this House. If she had been here over the last seven years, she would have seen this massive gay over here—me—speaking loudly about equality matters. I feel incredibly strongly about this. From an armed forces point of view, we should value all our people. That is the intent of this Bill: to provide an opportunity for all our service people and their families—a cohort of people absolutely essential for the delivery of our national security who have often been forgotten in legislative and some MOD approaches in the past.

There is already a public sector equality duty under the Equality Act 2010 that would apply to the commissioner. When the commissioner was undertaking their reports, they would be bound by that duty to have due regard to the different minority groups that form the armed forces and families. I would expect that to be present. If looking at some of the equivalent reports we have seen, there would be an opportunity for the commissioner to look at the experience not only of the whole armed forces but groups within it—however those may be defined. There would be an opportunity for the commissioner to make that distinction in experience, not just in determining what issue to raise but also how they investigate it. I would expect that to be front and centre. If it is not included, I would expect Parliament to be able to scrutinise and ask questions of the commissioner in due course.

[Helen Maguire]

Q One final question, if I may. The chain of command has been raised quite a few times by different individuals and in questioning. How do you see the commissioner interacting with the chain of command in practice, to ensure that it is successful?

[The Chair]

Briefly, please.

Luke Pollard: I would expect them to have regular meetings with the chain of command—senior officers, base commanders, and people who form the rank and file of all our services. I think it is important the commissioner has the ability to decide who to interact with, and the ability to not only have interactions but—as set out in the legislation—to request information from the Ministry of Defence. It is not only about the ability to hold conversations, dialogue and engagement but to actually get the information required to inform their recommendations.

Armed Forces Commissioner Bill (Third sitting)

Helen Maguire Excerpts

Committee stage
Thursday 12th December 2024 Public Bill Committees

[The Chair]

Before we begin, I have a few preliminary announcements. Members should send their speaking notes by email to [e-mail]. Please switch all electronic devices to silent. Tea and coffee are not allowed during sittings.

Today we begin line-by-line consideration of the Bill. The selection and grouping list for today’s sitting is available in the room. It shows the clauses and selected amendments that have been grouped together for debate. Amendments grouped together are generally on the same or a similar issue. Please note that decisions on amendments take place not in the order they are debated, but in the order they appear on the amendment paper.

The selection and grouping list shows the order of debates. Decisions on each amendment, and on whether each clause should stand part of the Bill, are taken when we come to the relevant clause. A Member who has put their name to a leading amendment in a group is called first; other Members are then free to catch my eye to speak on all or any of the amendments in the group. A Member may speak more than once in a single debate.

At the end of a debate on a group of amendments, I shall call the Member who moved the leading amendment again. Before they sit down, they must indicate whether they wish to withdraw the amendment or seek a decision. If any Member wishes to press any other amendment in the group to a vote, they will need to let me know in advance.

Clause 1

Armed Forces Commissioner

[Helen Maguire (Epsom and Ewell) (LD)]

I beg to move amendment 7, in clause 1, page 2, line 2, at end insert—

“(5A) The Commissioner must—

(a) uphold and give due regard to the principles and commitments of the Armed Forces Covenant when carrying out their functions;

(b) monitor and report on compliance with the principles and commitments of the Armed Forces Covenant in all areas of their responsibility.”

This amendment would require the Commissioner to uphold and abide by the principles of the Armed Forces Covenant when carrying out their functions.

The armed forces covenant is

“a promise that together we acknowledge and understand that those who serve or have served in the Armed Forces, and their families, including the bereaved, should be treated with fairness and respect in the communities, economy, and society they serve with their lives.”

I feel that it is important for the covenant to be incorporated into the Bill, and so far I do not see any reference to it. It is a binding commitment between the armed forces and the Government, and I would like to see it included in the Bill.

[Mr Mark Francois (Rayleigh and Wickford) (Con)]

It is a pleasure to serve under your chairmanship this morning, Mr Efford. I will make a brief contribution to say that we take it as axiomatic that the Armed Forces Commissioner will be mindful of the principles of the armed forces covenant throughout the performance of his or her duties. There may be an occasion later in the debate when there is some conflict between those principles and what the Government are currently proposing, but we will highlight that when we get to it, to remain in order.

In essence, it seems to us entirely logical that the commissioner should be mindful of the principles of the covenant, as they are important. The two key principles, for the record, are that armed forces personnel and their families should suffer no disadvantage relative to the civilian population by virtue of their service and that there should be special consideration for armed forces personnel and their families, especially the wounded and the bereaved, in certain circumstances. Having placed those on the record, I am sure the Minister will not demur; hopefully, we can deal with this amendment fairly promptly.

--- Later in debate ---

[Luke Pollard]

I am very happy to stray out of the lane of the legislation we are considering today towards legislation that we are not yet considering, if the right hon. Gentleman so wishes. As he will know, only part of the armed forces covenant is in law, with a special grip on local government. In our manifesto, we committed to put it fully into law. The Minister for Veterans and People is undertaking a cross-Government piece of work to identify precisely which clauses would need to be inserted into the Armed Forces Act to make that work.

Insertion into an Armed Forces Act is also relevant to the amendment of the hon. Member for Epsom and Ewell. As she will know, this Bill not a stand-alone piece of legislation: it seeks to amend parts of the Armed Forces Act 2006. Can I direct her attention to part 16A of the Armed Forces Act 2006? That is the part that deals with the armed forces covenant. She is right in the respect that the covenant is not explicitly mentioned in this Bill; that is because this Bill, when passed, will be inserted into that Armed Forces Act, which includes part 16A relating to the armed forces covenant. I hope that, on the basis of those reassurances, she will be able to withdraw the amendment.

[Helen Maguire]

I beg to ask leave to withdraw the amendment.

Amendment, by leave, withdrawn.

[Mr Francois]

I beg to move amendment 8, in clause 1, page 2, line 2, at end insert—

“(5A) The Commissioner shall operate independently from –

(a) the Ministry of Defence;

(b) the armed forces; and

(c) any other government bodies

and shall be free from any influence or interference in the exercise of the Commissioner’s functions.”

This amendment would require the Commissioner to be independent from the Government and the armed forces and from any interference in the carrying out of their duties.

Amendment 8 has been tabled to facilitate a debate on how truly independent the proposed Armed Forces Commissioner will be from the Ministry of Defence. The Committee may recall that this topic cropped up a number of times during our public evidence sessions on Tuesday. A number of Committee members asked witnesses about the extent to which the new Armed Forces Commissioner, as envisaged in the Bill, would be at arm’s length from the Department and therefore able to exercise truly independent judgment.

The two generals, as opposed to the three tenors—Lieutenant General Sir Nick Pope, the chair of Cobseo, the Confederation of Service Charities, and Lieutenant General Sir Andrew Gregory, the controller of SSAFA, the Armed Forces Charity; I had the privilege of serving with both at the Ministry of Defence—both commented on this point. General Gregory in particular stressed that whoever takes up the commissioner’s job would have to work hard to earn the trust of members of the wider armed forces community. He suggested that one good way of doing that would be to get out and about—make visits to garrisons, naval bases and air fields to meet service personnel and their families and to hear their concerns face to face. There is an old infantry saying: “Time spent in reconnaissance is rarely wasted.” This would perhaps be another good example of that principle in action.

One reason for the concern is that the Armed Forces Commissioner and their office, including their staff, will be funded by the Ministry of Defence rather than by Parliament. I am mindful of the old saying: “He who pays the piper calls the tune.” To draw an analogy, members of the House of Commons Defence Committee, who are elected by this House to hold the Department to account, are paid for by the Independent Parliamentary Standards Authority on behalf of the taxpayer and not directly by the Government. I would also draw an analogy with what has happened to the Office for Veterans’ Affairs.

Under the previous Government, the OVA was deliberately set up as an entity outside of the Ministry of Defence, having its home in the Cabinet Office and with a very proactive Minister in the Cabinet in Johnny Mercer. He was able to not only hold the Ministry of Defence to account in Government but liaise with other Government Departments that had an important influence on veterans’ affairs. As an example, the Department of Health and Social Care is obviously very important to veterans. Once they leave the armed forces they are no longer reliant on the Defence Medical Services for their medical needs, and they transition to the NHS. The decision by the incoming Government to take that office and roll it back into the Ministry of Defence has led to some criticism, including from the veterans community themselves. If I am lucky enough to catch your eye, Mr Efford, I might return to that in more detail under new clause 2.

For now, I remind the Committee that on multiple occasions on Tuesday the word “trust” was used, both by witnesses and members of the Committee questioning them. I ask the Minister what he can do this morning to reassure the Committee that the Armed Forces Commissioner, who, we understand from Tuesday’s session, is not likely to be up and running until early 2026, is going to be able to win the trust of service personnel and their families. Will the commissioner truly be in a position to act independently on their behalf and in their best interests? I hope the Minister can understand the context in which these questions are being asked. I eagerly look forward to what he has to say.

--- Later in debate ---

[Mr Francois]

I welcome the Minister’s welcome for the amendment. I hope the Committee is doing the right thing here. We tabled it because the issue cropped up a lot in the public evidence session. By the way, I thought it was extremely useful to be able to have that. When I first came to the House, we did not have such sessions before our consideration of Bills. Perhaps this is teaching an old dog new tricks, but now, having seen that procedure in action, I can understand why it was introduced.

Trust and independence cropped up so often on Tuesday, so we thought it was important to table the amendment to get some of that on the record. I am grateful for the assurances that the Minister has given and for the spirit in which he has given them. I know that the hon. Member for Colchester is quite an expert in this subject, so I take the point about the drafting; however, it was a probing amendment from the outset and we thank the Minister for putting those assurances on the record. As he says, if ever the commissioner were challenged on the point of independence, he or she would be able to refer back to this debate in the Committee Hansard. With that, I beg to ask leave to withdraw the amendment.

Amendment, by leave, withdrawn.

[Helen Maguire]

I beg to move amendment 6, in clause 1, page 2, line 10, at end insert—

“(5) The Secretary of State will, within 6 months of the passing of this Act, publish an intended timeframe for—

(a) the appointment of the Commissioner;

(b) the abolishing of the office of the Service Complaints Ombudsman;

(c) the commencement of operations of the office of the Commissioner.”

This amendment would require the Secretary of State to state when they intend to appoint a Commissioner and get the office of the Commissioner operational.

We have tabled amendment 6 because currently no time frame is set out in the Bill. We believe it is important for a time frame to be set out and we feel that the Government should be held to account on that. Otherwise, the process could continue for several years. We feel it is important for both the armed forces and the MOD to know exactly when the Service Complaints Ombudsman will be abolished and the commissioner appointed, and when the powers of the commissioner will take effect. At least setting out a time frame would have some strength.

[Mr Francois]

I think the amendment speaks for itself. I seem to recall that on Tuesday the Minister laid out a timeframe for the establishment of the commissioner and their office; from memory, I think he said that the intention was to have it up and running in early 2026. Perhaps, in the spirit of the hon. Lady’s amendment, he could say a bit more in his reply about the timing, and particularly about the interview process. I have a particular reason for asking that question, which I will come back to later.

[Luke Pollard]

I thank the hon. Member for Epsom and Ewell for moving her amendment. This legislation is a priority for the Government. We want to do this prominently, to provide a clear signal to our people and their families that their welfare matters are important and should receive a greater focus from the Government and the Ministry of Defence and therefore from the single services. At the same time, it needs to be done correctly.

I share the hon. Lady’s eagerness to make sure that the commissioner’s role is properly established and brought forward. We have not detailed the implementation timetable in the Bill; that would not normally be necessary in primary legislation. As the Committee will be aware, there are several factors affecting the commissioner’s appointment. Notwithstanding the role of the Defence Committee in pre-appointment scrutiny, the commissioner will be appointed following the passage of the Bill. Their role will be subject to a full public appointments process regulated and overseen by the Office of the Commissioner for Public Appointments. In addition, the intended timeframe will need to factor in the passing of the necessary secondary legislation.

We expect this process to continue in 2025. In parallel, we will be undertaking the necessary implementation to ensure a smooth set-up and transition from the current Service Complaints Ombudsman to the new commissioner’s office. It is important to stress that the team in SCOAF are doing a good job, and we should ensure a smooth transition into the new function for all the people working hard to support our armed forces.

I can therefore confirm that we anticipate that the commissioner’s office will be stood up in 2026, but I would expect Opposition and perhaps Government Members to table parliamentary questions throughout to investigate the process that we are undertaking.

It is worth saying that the full public appointments process will also undertake the necessary vetting and security clearances required for this role. That will further build the trust among armed forces personnel not only that the person appointed to the role is experienced, necessary and appropriate, but that they have the necessary vetting and security clearance to undertake a role on military bases in particular. I hope that the hon. Lady will take that reassurance and withdraw her amendment.

[Helen Maguire]

I thank the Minister for his reassurances. I beg to ask leave to withdraw the amendment.

Amendment, by leave, withdrawn.

Question proposed, That the clause stand part of the Bill.

[Luke Pollard]

Last year, service morale fell to its lowest level on record, with only four in 10 of our armed forces personnel reporting being satisfied with service life. They reported that the impact on families and on personal life was the leading factor influencing the decision to leave our armed forces. This Bill is a deliberate and major step to strengthen support for our armed forces and the families who stand alongside them.

Clause 1 will establish and set out the functions of the Armed Forces Commissioner by inserting proposed new section 365AA into the Armed Forces Act 2006. It will also abolish the office of the Service Complaints Ombudsman. That is legislative language; the intent is to move it into the Armed Forces Commissioner’s office, but in parliamentary drafting terms the office is abolished. Other provisions of the Bill, which we will come to later, transfer the ombudsman’s functions to the new commissioner.

Subsection (2) of proposed new section 365AA will provide the commissioner with new functions to promote the welfare of service personnel and their families and to improve the public’s understanding of the welfare issues that they face; It will also provide the commissioner with the functions set out elsewhere in the Bill. Subsections (3) to (5) of proposed new section 365AA will give the commissioner the necessary freedoms to carry out their functions and meet their objectives, along with reference to any related restrictions. Subsection (6) introduces new schedule 14ZA, which sets out further detail on the establishment of the commissioner’s office.

Clause 1(2) will abolish the office of the Service Complaints Ombudsman. Clause 1(3) will repeal section 365B of the Armed Forces Act, which established the Service Complaints Ombudsman. Clause 1(4) introduces schedule 1, which will insert new schedule 14ZA into the Armed Forces Act, for those who want to follow it up in their bedtime reading.

[Mr Francois]

The Minister has summarised the clause very well. We understand the intent of the Bill. We said on Second Reading that we would be a critical friend to it, and hopefully that will play out today. Nevertheless, we support the principle of what the Government are doing, so there is no need to divide the Committee on clause 1.

Question put and agreed to.

Clause 1 accordingly ordered to stand part of the Bill.

Schedule 1

Armed Forces Commissioner

[Helen Maguire]

I beg to move amendment 5, in schedule 1, page 8, leave out lines 15 and 16 and insert—

“3  A relevant Parliamentary select committee will hold a pre-appointment hearing with the Secretary of State’s preferred candidate for Commissioner.

3A The select committee may hold a confirmatory vote on the Secretary of State’s preferred candidate for Commissioner.

3B Where a select committee has expressed a negative opinion on the appointment of the Secretary of State’s preferred candidate for Commissioner, the Secretary of State may not proceed with the appointment of that candidate without appearing before the select committee to address the concerns raised by the committee.

3C If the select committee maintains its negative opinion following the further appearance of the Secretary of State, the Secretary of State may not proceed with the appointment of that candidate.

3D Where a select committee has expressed a positive opinion on the appointment of the Secretary of State’s preferred candidate for Commissioner, including after a further appearance before the committee of the Secretary of State, the Secretary of State may recommend the appointment of the candidate to His Majesty.

3E The Commissioner is to be appointed by His Majesty on the recommendation of the Secretary of State.”

This amendment would mean that the Commissioner can only be appointed after appearing before a relevant select committee and obtaining its approval.

As numerous hon. Members have outlined, it is incredibly important that the role of the commissioner be completely independent and be scrutinised across the parties. We feel it is important for a parliamentary Select Committee to play a role in the commissioning process. It would allow cross-party consensus and would ensure that the commissioner, whoever they may be, is truly independent and can make the right decisions and examinations as appropriate.

[Mr Francois]

I declare an interest: I served on the Defence Committee for about seven years. Over the years, there has been a debate about the extent to which the Defence Committee and other Select Committees should have power over appointments in the relevant Department.

If I can draw a quick analogy, the United States Congress has a slightly different constitutional settlement from ours, but its Committees tend to be much more powerful than ours. They and their Appropriations Committee counterparts have what the Americans call line-item power, so they can increase or decrease the spending on a particular defence programme. Would that for one moment the Defence Committee had had that power. I see the Minister grinning quizzically at that.

--- Later in debate ---

[Luke Pollard]

I am aware that there are other people in the room who table questions to us. I will choose some adjectives carefully in due course.

The point that my hon. Friend the Member for Dunfermline and Dollar made is a fair one. The senior appointments process is well established across Government. We enjoy good scrutiny of the process ourselves, as part of its oversight by the structures around the Cabinet Office. We and the previous Government have both focused on that to ensure that the process produces the right people.

I hope that the additional pre-appointment scrutiny by the House of Commons Defence Committee, as well as the seriousness with which the Government and the Committee take the matter, will provide even more robust scrutiny. I would be very happy, where appropriate, to respond to parliamentary questions throughout the process to reassure Members that it is being conducted in a manner that is not only timely but thorough, ahead of any pre-appointment scrutiny by the HCDC.

The spirit of the Bill is to engage Parliament more in the role of this commissioner and to ensure that parliamentarians can have just as much confidence in the role as I hope our armed forces can. The whole process is designed with that in mind. On that basis, I ask the hon. Member for Epsom and Ewell to withdraw her amendment.

[Helen Maguire]

I thank the Minister for providing the reassurances that I think the Committee needs in order to ensure that there is absolute scrutiny. It is good to hear that there will be pre-appointment scrutiny by the Defence Committee. We hope that that will ensure that the commissioner who is appointed is truly independent. I beg to ask leave to withdraw the amendment.

Amendment, by leave, withdrawn.

[Mr Francois]

I beg to move amendment 9, in schedule 1, page 9, line 34, at end insert—

“(1A) The Commissioner’s staff must include a King’s Counsel, with responsibility for providing the Commissioner with advice on legal issues arising in the course of the Commissioner’s work of promoting and investigating general service welfare.”

This amendment would require the Commissioner’s staff to include a KC to provide legal advice to the Commissioner on legal issues arising in the course of their work.

--- Later in debate ---

[Mr Francois]

The Minister is nodding. We have a problem: our armed forces are shrinking. That is not necessarily purely for budgetary reasons; we are not going to get into the 2.5% of GDP discussion—I would love to, but I do not think the Chair would thank me for it. More are leaving than are joining and there are a number of reasons why. As a former Armed Forces Minister, I was commissioned by a previous Prime Minister to write a report on why people leave. It was called “Stick or Twist?”, because that essentially encapsulated the dilemma that service personnel and their families face. By the way, the decision to leave is usually a family decision—it is a kind of kitchen table conversation.

The overwhelming reason why they leave, as we have said, is the pressure of service life on family life. One reason why quite a few personnel are leaving now, however, is that they are worried about the legal implications of the work that they do and, bluntly, whether the Government have their back. That is becoming a bigger and bigger issue. If the commissioner is there to ensure the welfare of service personnel and their families, along the lines that the Minister articulated very well in the debate on clause 1 stand part, they are going to need some kind of legal capability to investigate those sorts of issues.

I take the points made by Government Members, but we are seeking to ensure that, whether it be full time or part time, the commissioner has the necessary legal firepower, for want of a better word. This comes back to the whole debate about trust; the service personnel need to be convinced that, if they have a worry or issue about lawfare, the commissioner is equipped to deal with it effectively. That is the spirit of amendment 10. I hope that the Minister will acknowledge that the issue is becoming an increasing worry for service personnel. Again, for the sake of brevity do not get me going on Northern Ireland veterans this morning. But this is a problem, and that is why the amendment was drafted.

I do not want to try the Committee’s patience, so, to summarise, we believe there is a broader issue here about the whole effect of lawfare on modern warfare—the effect it is having on both the recruitment and the retention of His Majesty’s armed forces. Having tabled the amendment to provoke a debate on that issue, and how the commissioner might help, I am very interested to hear the Minister’s response to a genuinely well-meaning suggestion.

[Helen Maguire]

On amendment 3, we feel that the financial and practical assistance of the commissioner must be absolutely appropriate. It is crucial that there is this resource, and that the commissioner can carry out the dual role of both promoting the welfare of service personnel and their families and improving public awareness of these issues. If those ambitions are to be met, alongside the existing responsibilities of the ombudsman role that are to be assumed into the commissioner’s remit, the commissioner needs to be properly resourced. That is why we feel that amendment 3 needs to be included in the Bill.

[Luke Pollard]

I am grateful for the amendments as they give me the chance to speak about a number of issues. I first turn to amendment 9, tabled by the right hon. Member for Rayleigh and Wickford. He said that the purpose of the amendment was to require the commissioner’s staff to include a King’s counsel to provide legal advice to the commissioner. I agree that the provision of quality legal advice to the commissioner is essential, and having the facility in house may well be something that a commissioner will want to specify when setting up their own office. I think it is right, however, that the commissioner should be able to make their own judgment about what type and what level of legal support they may require.

It is worth reminding the right hon. Gentleman that the commissioner looks at general service welfare matters and not the conduct of military operations, which I realise he is familiar with. I will come on to the other points that he raised subsequently, but it is worth saying that welfare matters are the commissioner’s main remit.

Armed Forces Commissioner Bill (Fourth sitting)

Helen Maguire Excerpts

Committee stage
Thursday 12th December 2024 Public Bill Committees

Brought up, and read the First time.

[Helen Maguire (Epsom and Ewell) (LD)]

I beg to move, That the clause be read a Second time.

I apologise for not being here at the start of the sitting; I was in the Etherton review debate in the main Chamber, contributing on important LGBTQ+ issues. I see that my amendments fell in my absence, and I hope that nothing detrimental was said about my absence, considering the importance of the Etherton review for LGBT veterans.

Moving on to recruits, it is essential that the commissioner can also investigate issues facing recruits, who sometimes have to stay on bases overnight. Upon reading the Bill, I saw that there is an absence of consideration of recruits, which is why I tabled the new clause—to make sure that they are also considered in the Bill.

--- Later in debate ---

[Luke Pollard]

I believe the right hon. Gentleman has not been on Capita’s Christmas card list for quite some time. Speaking as the Minister responsible for recruitment, we have set out some policies in relation to improving our recruitment process, in particular the time of flight issue that I mentioned to the hon. Member for Spelthorne. We will be making further announcements in the new year on how we seek to improve that, but there is work under way in all the single services and across the Ministry of Defence. The right hon. Gentleman invites me to say something now, but I ask him to hold his nerve; there will be further announcements in due course.

On the concern about recruits, potential civilian recruits are unlikely to have encountered general service welfare issues in the same way as those people who are in service, who will be the principal remit of the Armed Forces Commissioner. The experience of potential recruits is very important and we have set a new ambition for the armed forces to make a conditional offer in 10 days and provide a provisional start date in 30 days. On their first day of basic training, candidates complete an attestation that makes them a member of the armed forces, subject to service law and therefore within the scope of the commissioner from that first moment.

To reassure the Committee, the new Government’s work in improving retention and recruitment is part of a package of measures aiming to renew the contract between the nation and those who serve. We are modernising and refining our policies and processes to attract and retain the best possible talents, highlighting that Defence is a modern forward-facing employer that offers a valuable and rewarding career.

There will be further announcements about how we seek to build on recruitment in the new year, but let me put firmly on the record that there are a lot of people who want to join the armed forces, especially young people looking to establish a good career in our military. We and all those with responsibility for supporting our armed forces need to improve the recruitment process to enable them to join, and that will improve the warfighting capability—the lethality—of our armed forces and thus the deterrent effect.

The issues that the hon. Members for Epsom and Ewell and for Spelthorne raised are very important. We do not believe recruits should be within the scope of the commissioner because they are outside the scope of service law, but I entirely recognise that there may be issues that recruits may wish to raise with the Armed Forces Commissioner about the recruitment process subsequent to their joining the armed forces. The commissioner would therefore need to make a decision on whether to take up those issues, based on whether they fall within the definition of a general service welfare matter. On that basis, I hope the hon. Member for Epsom and Ewell will withdraw the new clause.

[Helen Maguire]

I beg to ask leave to withdraw the motion.

Clause, by leave, withdrawn.

New Clause 2

Commissioner’s interaction with Veterans Commissioners

“Within one year of the passing of this Act, the Secretary of State must publish details of –

(a) how the Commissioner will work with the National Veterans Commissioner, the Scottish Veterans Commissioner, the Veterans Commissioner for Wales and the Northern Ireland Veterans Commissioner;

(b) how the Commissioner and the Secretary of State will each ensure that veterans receive appropriate and necessary support.”—(Mr Francois.)

This new clause would require the Secretary of State to make clear how the Commissioner will work with the Veterans Commissioners.

Brought up, and read the First time.

[Mr Francois]

I beg to move, That the clause be read a Second time.

As we come round the final bend, hopefully the Committee will recall something that cropped up quite a lot in Tuesday’s public evidence session. A number of witnesses mentioned veterans, and there were quite a few questions, so we thought it appropriate to table a new clause to facilitate a debate on this subject, and specifically on how the Armed Forces Commissioner might, if at all, be able to engage on issues of veterans’ welfare, including with the existing veterans commissioners.

There is concern within the veterans’ community about the incoming Government’s decision, first, to remove the Veterans Minister from Cabinet and, secondly, to roll the Office for Veterans’ Affairs into the MOD, whereas previously it was at least independent from that Department, if not wholly independent from the Government, when the OVA lived in the Cabinet Office.

I am not imagining that this is a matter of concern. I have a letter here that was written to the Minister for Veterans and People, dated 30 July 2024, co-signed by the Scottish Veterans Commissioner, the Veterans Commissioner for Wales and the then Northern Ireland Veterans Commissioner. The letter highlights very well the issue of genuine independence from the MOD. For the avoidance of doubt, the letter’s tone is in no way personally critical of the Veterans Minister, whose military service we fully acknowledge and salute this afternoon; the nub of the issue is the fact that the OVA has been moved. The letter says:

“Firstly, as a junior minister you have no seat in Cabinet. We understand that SofS will represent veterans at this level but his responsibilities are broad and he is not focusing daily on veterans’ affairs; nor will you, with your entire MoD people portfolio… Secondly, the subordination of the OVA under your control”—

that is, the MOD’s control—

“whilst tidying-up the government wiring diagram, also concerns us. The major factors that impact on veterans, such as health, housing, employment, education and social care are not MoD controlled. As such, locating the OVA in the Cabinet Office made sense, to best coordinate and cajole other departments into taking veterans’ needs into account.”

I have now kept my word to the hon. Member for North Durham, who challenged me to talk about this—I have done my best.

The letter from the three veterans commissioners goes on to say:

“Veterans have little faith in the MoD leading on veteran policy and delivery. This attitude has been entrenched through the perception of adversity and neglect that many veterans have experienced in their dealings with the MoD. It is a tough message, but one that we are duty bound to deliver.”

The previous Government cannot be blamed for this one, because we created the Office for Veterans’ Affairs and deliberately gave birth to it, as it were, in the Cabinet Office and not the MOD. Much of today’s debate has been about the independence, or otherwise, of the Armed Forces Commissioner. Well, here are three veterans commissioners collectively expressing their “concern” about the Government’s decision to take the OVA and roll it back into the MOD, where the risk is that the Department will end up marking its own homework. Veterans clearly preferred it when the OVA was at least semi-independent under the Cabinet Office, and when Johnny Mercer was an extremely proactive member of the Cabinet pushing very hard on a range of these issues.