(10 months, 1 week ago)
Commons ChamberI congratulate my hon. Friend the Member for Stafford (Theo Clarke) on securing this important debate. It gives me the opportunity —I have done this many times before in this Chamber and at the Transport Committee—to continue to detail the plight faced by landowners and small business owners alike who, through no fault of their own, have been swept up in the seemingly endless and needless disruption caused by HS2 Ltd and its contractors in my constituency.
People face losses and hefty legal bills that have left many unprofitable, some facing near bankruptcy and all without the means to recoup their losses in any equitable way. Time and again, I have heard about the inescapable, infinite loop of bureaucracy that surrounds what meagre compensation HS2 Ltd is willing to cough up, which in itself increases and prolongs my constituents’ legal costs. One landowner told me that her land agent is increasingly reluctant to take on more work as more and more of his bills, which under the Act are meant to be compensated by HS2’s own agents Carter Jonas, go unpaid.
A couple in my constituency have been caught up in this legal quagmire, with HS2’s insistence that their septic tank be replaced before the project purchases the property at a predetermined rate. What was supposed to be a relatively straightforward job turned into a multi-month process, preventing my constituents from selling their property at that agreed price, effectively leaving them short-changed, despite them simply following due process. They have yet to be compensated for the difference between the agreed value and the actual value of their property.
In the village Quainton, which in one way or another has been continuously impacted by HS2’s road closures, yet another road closure is about to come into effect, this time for two years. That will devastate my constituents at Doddershall House, whose business will suffer from reduced access to and from the estate, and require a lengthy diversion both for them and their clients. HS2 has not even attempted to offer them compensation.
For our farmers, cattle loss has blighted numerous farms as a result of poor soil treatment and management by HS2’s contractors, often operating right next door. One farm has quoted a total loss of £37,000 as a direct result of HS2’s shoddy practices. How can this possibly be morally justifiable for the project? How can a hardworking family be left with such heavy losses?
Then there is blackleg, a disease in cattle that is caused by bacteria released from disturbed soil. I am aware of at least one case that the farmer has attributed to HS2’s malpractice. It is noteworthy that farmers in this area have never seen a blackleg case before in Buckinghamshire. No prizes, Mr Deputy Speaker, for guessing how much compensation has been offered—for the avoidance of all doubt, it is zero.
It is not just farmers and landowners who suffer from being left out in the cold by HS2. Hundreds of road users across my constituency are forced to sit in endless congestion wherever HS2 decides to cut down a tree, closing whole roads in the process, and there are endless utility diversions. Commuters, buses taking children to school and ambulances responding to life-or-death situations have all had their journeys repeatedly disrupted by HS2, with no recourse to any form of compensation.
Whether it is the A41 through Waddesdon and Fleet Marston, or the villages near Wendover, such as Ellesborough and Butlers Cross, these endless, endless diversions are costing real people real money and real time and, in some cases, lives on a daily basis, and there is no compensation. That is before we even get to the state of Buckinghamshire’s roads, destroyed by thousands of HGV movements linked to HS2 construction, causing endless damage to cars, from tyres to suspension systems. Again, HS2, with its fingers in its ears, does not take any responsibility for what it has broken in Buckinghamshire.
Briefly, I come to businesses, with the example of the Prince of Wales pub in Steeple Claydon, which sits at the heart of HS2 disruption and destruction and is also very near the building of East West Rail. Roads in and out of the village are constantly closed—Addison Road, for example, was closed for many, many months recently. It is costing the pub nigh on £1,000 a month in lost revenue. At one point, the landlord told me that he was £65,000 down. There is no scheme—nothing at all—to compensate businesses affected in this way. Real livelihoods and the real viability of businesses are being challenged. I put that to a former chief executive of HS2 Ltd, Mark Thurston, when he actually bothered to visit my constituency in May, and the language he used about the pub is unrepeatable in this Chamber. There was no sympathy; he just said that it was just a—expletive— “little pub that nobody would want to drink in anyway.” That is not the attitude that we expect from anyone paid by the state.
Just next door in Steeple Claydon is Langston & Tasker, which stands out among the businesses affected by HS2 construction because, as a bus and coach operator, it is hit hard by any road closure. It operates school runs, taking Buckinghamshire children to school daily, yet the constant road closures, the state of the roads and the damage to their vehicles are costing the company considerable amounts of money every single day, which ultimately gets passed on to Buckinghamshire Council and local council tax payers. Does HS2 pay a penny towards it? No, of course not, but it absolutely should.
Mr Deputy Speaker, I could go on with examples like this all afternoon, but I am very aware of the time and the fact that others wish to speak. My message to the Minister, who I know does listen, has visited my constituency and does want to get this right, is that we must do better. HS2 Ltd must do better. The attitude needs to change. The practices need to change. HS2 needs to understand the real lives that it is devastating on a daily basis, be that people who own property or people who are just trying to go about their daily lives—going to work, getting the kids to school, and perhaps having some fun. The people from HS2 need to understand the impact that, as unwelcome aliens in Buckinghamshire, they are having daily as they build this railway. My challenge to the Minister is this: let us get the compensation that real people—my constituents and so many more—deserve.
Like Napoleon out of Moscow, it is routed through the poisoned-earth strategy with the lifting of the safeguarding today. We have to be responsible. We will have to see what the books tell us if we are to enter Government in the weeks or months to come.
We have seen 14 years of promises to the north and the midlands broken. In the Prime Minister’s desperate, failing attempt to rebrand himself as the change candidate at the next election, he decided to rush through an alternative plan at the party conference—a plan that mentions places such as Crewe, which, as the hon. Member for Crewe and Nantwich rightly said, would have greatly benefited, but a plan that the Prime Minister admitted was only “illustrative”. Illustrative? The Network North plan announced fantastic news for my Wythenshawe and Sale East constituency—a new Metrolink line to Manchester airport. It opened in 2016. That illustrates the chaos and the confusion of that announcement.
The now Foreign Secretary was not alone on the Conservative side in criticising the decision. Two former Chancellors warned the Prime Minister that his actions were “huge economic self-harm”, while the Tory Mayor of the West Midlands described it as “cancelling the future”—a great line, if I may say so to the hon. Member for Lichfield. In what is a consistent theme for this Government, this whole mess has been created by not consulting the communities affected, not speaking to our Metro Mayors and not listening to the businesses across the country that were depending on the project.
After 14 years, communities have had enough of the broken promises from this broken Government. Labour will not repeat those mistakes—mismanaging major projects, turning people’s lives upside down, taking their trust for granted, impacting their businesses and livelihoods and failing to deliver.
I am listening carefully to the shadow Minister, who is telling us that a mythical future Labour Government would not disrupt people’s lives. Does he understand that building HS2 does devastate people’s lives? Big infrastructure devastates people’s lives and there is no way to do it without doing that.
I am due to meet the hon. Member. He said that I had declined to meet him after two requests; actually, I had a meeting in his diary yesterday, but according to his office he was unable to make that meeting. We have set another date for 31 January. I will talk to the hon. Member about the matters he raises; the Department and the HS2 team have looked at them before and do not agree with the conclusions he has mentioned, but we will discuss those matters when we meet on the 31st.
As has been set out by my hon. Friends and other Members who have spoken, property owners who have found themselves obliged to deal with HS2 Ltd and its contractors have had varied and, at times, inconsistent experiences. Those property owners are understandably less interested in what HS2 can or cannot deliver for transport and the wider economy: their focus has instead been on seeking the compensation they are entitled to, and navigating what must at times have seemed like an unequal relationship with HS2 Ltd.
I readily acknowledge how important it is that those owed compensation, such as money for the purchase of their property or expenses or costs associated with such transactions, are paid in as timely a manner as is possible. I have always sought to impress on the company and its agents that it is unacceptable that cases should drag on. That is of no benefit to anyone—certainly not the property owner, and certainly not the taxpayer.
When it comes to paying owners for title to properties that they have, in many cases, sold unwillingly, it is only right that those owners should receive recompense in full and as fast as is practicable. That said, each property transaction is unique, so presents its own set of circumstances. As many in this House will be aware, when negotiating and settling compensation claims, HS2 Ltd follows the principles set out in the compensation code. There are also a number of discretionary schemes that offer further help to those not eligible under the statutory framework—in effect, they go above and beyond that framework.
HS2 Ltd must achieve a careful balance between meeting the needs of the claimant and delivering value for money to the taxpayer. The compensation code requires claimants to provide robust evidence for their claims. It is often when claimants are struggling to provide sufficient suitable evidence for their claims that negotiations become frustrated, leading to delays. I will be frank: the extent to which claimants’ agents provide suitable evidence, or are willing to negotiate from a realistic standpoint, varies considerably—I have found myself in the middle of some discussions of that type in constituents’ homes. It is important to understand that background, as it helps to explain why, in some instances, property owners consider that they are having payments withheld. When late payments do occur, they are never acceptable, but our data shows that they are the exception rather than the rule.
Property cases should be concluded as soon as is practicable, within the constraints imposed by the balance of the property owner’s interests and those of the taxpayer. The evidence shows—I will happily write to every right hon. and hon. Member who has taken part in this debate—that HS2 Ltd is succeeding in closing down claims, despite the considerable complexities that those claims involve. However, I acknowledge that there are a number of impacted parties with whom HS2 Ltd has not yet been able to reach agreement and negotiations have become challenging, and we have heard about many of them this afternoon. As I mentioned, I have got myself involved in many of those cases to move them further along and challenge HS2 as to the position taken.
My hon. Friend the Member for Stafford is a tireless advocate for the cases that have arisen in her constituency, some of which she and I have previously discussed, as she mentioned. She has cited some particular cases during the debate; I will write back to her with my latest understanding of where matters sit regarding her constituents Mr and Mrs Tabernor and Mr Collier. The same applies to other constituent cases named in this debate by my right hon. Friend the Member for South Staffordshire and others.
With regard to the point about intimidation—I say this as someone who chaired the Transport Select Committee—I believe that everyone should be able to give clear, frank, open and transparent evidence without fear or favour. If there is any evidence of intimidation, I will of course look at it and make sure that it is eradicated. I give everyone in the House that assurance. As my hon. Friend the Member for Buckingham (Greg Smith) has demanded, I am determined that HS2 Ltd should continue to up its game in dealing with difficult and disputed cases, such as the ones that have been mentioned today and others that I am aware of.
Let me touch on a few matters raised by other hon. Members we have heard from but I have not mentioned. The hon. Member for Chesham and Amersham (Sarah Green) referenced a number of cases. I am very happy to meet her, as I have previously. She is a tireless advocate on her constituents’ behalf and I will meet her again to discuss some of those cases. I have touched on the points made by the hon. Member for North West Leicestershire (Andrew Bridgen) and look forward to meeting him and going through the points he made in the debate.
My hon. Friend the Member for Crewe and Nantwich (Dr Mullan) has been a tireless advocate of the benefits that HS2 could deliver to his constituency, and it is the one part of the country that I believe needs particular mention. I spent a morning with him and local Cheshire East councillors looking at the potential and at what the team had brought. It will not have escaped his attention that the local government Minister—the Under-Secretary of State for Levelling Up, Housing and Communities, my hon. Friend the Member for North Dorset (Simon Hoare)—has entered the Chamber. The two of us spoke earlier this week about the needs of Crewe, and we also spoke to other colleagues. He has been a tireless champion of the council, with the predicament that it finds itself in, and when I and the local government Minister meet the team from Cheshire East, my hon. Friend is certainly welcome to join us. We have made such points to other colleagues, and we are determined to help and to work together. I know that the local government Minister cares about these matters and will work with us to do so.
I say gently to the hon. Member for Wythenshawe and Sale East (Mike Kane)—he is a fellow football player with me, as well as a good friend—that the Labour position appears to keep changing. Just last week, the Leader of the Opposition went to Manchester to say that HS2 would no longer continue, which was slightly inconsistent with what we heard this afternoon. It may well be the case that many dispute the plan we have in place, but the plan is not to go ahead with HS2 north of Handsacre, and instead to spend that money—the £36 billion—on projects across the country, particularly to benefit all cities across the north and the midlands. That is the plan, but I think we would all like to know what Labour’s plan is. Is it going to deliver HS2? If it is not going to deliver HS2 beyond the midlands, is it going to commit to the £36 billion that this Government are committing to levelling up? I think we would all like that clarity, not least the constituents represented by all those sitting behind me.
I cannot because of the time—by the look on your face, Mr Deputy Speaker.
Let me end with three final points. First, I thank my hon. Friend the Member for Stafford and all the other Members present for tirelessly working on behalf of those affected by HS2 and for the manner in which they have engaged with me. I am at their service. Secondly, I welcome and accept my hon. Friend’s kind invitation to visit Stafford. I will do so, and before the spring is out. Thirdly, and in conclusion, I commit to do the best that I can for property owners impacted by HS2, which includes ensuring the timely payment of compensation, the urgency of which has been laid bare in this debate.
(11 months, 2 weeks ago)
Commons ChamberThis Government recognise that most journeys in this country are made by car, and that is why we are providing comprehensive support for motorists through our plan for drivers, which includes a package of measures to improve traffic flow, and also through the £8.3 billion investment in road resurfacing. That historic investment in road condition will benefit all road users, as we have set out in earlier answers.
My right hon. Friend is right: we are pro-driver, but also pro- public transport and pro-active travel, and those things are about giving people better choices and making sure that councils do not deliver anti-driver traffic management measures. The network management duty requires local authorities to manage their roads as efficiently as possible for the benefit of all road users, including drivers, which some of them forget from time to time. We have also announced new funding totalling £40 million specifically for improvements to traffic lights to keep local roads moving, including deploying machine learning and artificial intelligence to optimise traffic flow to get cars moving.
The plan for drivers clearly shows that this Government are on the side of Britain’s motorists, but there is one missing link, which is rural roads. When a rural road is closed by a utility company or others, the diversion is not just a quick five minutes, but often half an hour or 40 minutes. Buckinghamshire Council tells me that the current fines system is just too low and the utility companies shrug it off. Can my right hon. Friend take real action to ensure that councils can properly fine utility companies when they disrupt rural communities?
My hon. Friend makes a good point that I am well aware of, representing a rural constituency myself. Some of the benefits of investment in infrastructure such as broadband do bring with them traffic disruption. One of the things we have put in place, as I mentioned in an earlier answer, is the change to make sure that good utility companies will have much less inspection and much less cost involved in delivery. Those utility companies that leave behind a mess, and therefore cause that disruption over and over again, will face more inspections and more costs, incentivising them to do a better job for his and my constituents.
I am grateful to my hon. Friend and neighbour for that question. I am very familiar with the investment and work that is currently being undertaken at Gloucester Station, as it is the one that I use on a regular basis when getting the train to London. The Rail Minister will be delighted to meet with him to see whether there is more that we can do to take those matters forward.
Inevitably, concerns about overcrowding will come up this afternoon at a Chiltern Railways drop-in at Marylebone with Buckinghamshire MPs, so can the Rail Minister assure me that the Government are doing everything possible to push Chiltern to improve?
I can assure my hon. Friend that the Department is working closely with Chiltern as it looks to get more rolling stock to replace some of its ageing diesel stock. There are capacity issues, as he notes, because more people are using the railways, which is a great success, but we will work with the operator to ensure that it gets the rolling stock it needs.
(11 months, 3 weeks ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
As I have mentioned, we have written to ask rolling stock owners what more action they can take. Just on Monday, I was up in Yorkshire for the announcement of an extra £3.9 billion in funding for the TransPennine route upgrade. That also starts the tendering process for new rolling stock—29 new trains, with an option for another 26—and as I mentioned, we are looking for the tendering process for Southeastern, Chiltern and Northern to go forward as well, so orders are being put into the pipeline for train manufacturers.
From the generous time he has given me on this subject, my hon. Friend will know that overcrowding on the Chiltern line persists to a very serious degree, because the age of the rolling stock regularly leads to Chiltern having to run very short trains on the main line—trains that some people cannot even get on in the first place. As he looks at this important subject, will my hon. Friend do all he can to ensure that Chiltern can get trains refurbished and get new trains into the pipeline as soon as possible?
My hon. Friend is a champion for the Chiltern line, and he does indeed bend my ear on that subject—he is right to do so, because that line is getting busier now, which is a positive. That tendering process will be brought into being next year: we want to see Chiltern trains, and that process should allow them to be delivered.
(1 year ago)
Ministerial CorrectionsThere have been transformational changes in childcare, skills, training and support for future employers, as announced at the spring Budget. It is absolutely the case that from April 2024, eligible working parents of two-year-olds will be able to access 15 hours of free childcare per week from the term after the second birthday, plus there will be the delivery of more support for working parents of children over the age of nine months with 30 free hours of childcare. There is nowhere in the world that compares with our childcare offer on an ongoing basis. We have virtually Scandinavian levels.
[Official Report, 13 November 2023, Vol. 740, c. 371.]
Letter of correction from the then Minister for Employment, the hon. Member for Hexham (Guy Opperman):
An error has been identified in my response to my hon. Friend the Member for Buckingham (Greg Smith) during Work and Pensions questions. The response should have been:
(1 year ago)
Commons ChamberI always take onboard the advice of the Transport Committee, because it does a great job and always has done. On ticket offices, these are industry proposals, which, pursuant to the process set out in the ticketing and settlement agreement, are currently being consulted on between the train operators and the passenger bodies. We expect that consultation stage to conclude shortly. I have made it clear at this Dispatch Box, and the Secretary of State has also been clear, that this should be a redeployment and multi-skilling of staff exercise to enhance the passenger experience.
Serious overcrowding persists on Chiltern railway services serving my constituents, particularly at rush hours and weekends. The long-term solution is whole-fleet renewal, but there are some short-term fixes that Chiltern is asking for, such as being permitted to bring its extra set of Class 68s back into use. Can my hon. Friend assure me that he is doing everything possible at pace with Chiltern to improve rail services for my constituents?
My hon. Friend is another excellent member of the Transport Committee, and he always champions the need for more capacity on his busy railway lines. He is accurate: overcrowding is becoming an increasing concern for Chiltern, which is assessing options to mitigate the issue, such as further utilisation of the Class 68 units in and out of Marylebone to maximise capacity. There are issues with the diesel fleet, but we want to ensure that we can continue to provide the service for his Chiltern customers. In the longer term, I know that Chiltern is working with the rolling stock company providers to assess hybrid trains, with an aim to moving away from diesel.
(1 year, 1 month ago)
Commons ChamberI do not think the hon. Gentleman listened to what I said or read what we said in the document. We are going to reinvest every single penny that we are saving from cancelling phase 2 of HS2 in the parts of the country where the money was going to be spent. Just under £20 billion will be spent in the north of England, just under £10 billion will be spent in the midlands and £6.5 billion, which we are saving from the new way that we will deliver Euston station, will be spent in the rest of the country. That is reinvesting in transport projects that I think are closer to what people want to see, which is why they have welcomed the decision we have made.
After I have spent years arguing that HS2 was wasteful and too destructive and that we could not afford it, the Government have finally agreed with me and scrapped the line north of Birmingham. However, with the Government having previously cancelled the eastern leg and now having chopped its leg off, that leaves a legless stump through my constituency from London to Birmingham, which continues to bring daily misery to my constituents and is costing an amount of money that we cannot afford. I ask the Secretary of State—going for third time lucky—whether he will scrap the entirety of HS2, return the land that can be returned, do something better with the community’s consent with the land that cannot be returned, and then spend that money on the west coast main line and the Chiltern line instead.
Given my hon. Friend’s constituency interest, I completely understand why he takes the view that he does. He is a doughty champion for his constituents, and never loses an opportunity—in this place or, in fact, every time I see him—to make exactly those points.
However, given the progress we have made, the decision we have taken is to complete phase 1 from Euston to Birmingham, delivering that significant capacity upgrade. [Interruption.] I say to the hon. Member for Sheffield, Heeley, who just cannot help shouting from a sedentary position, that I had a very productive meeting with the Euston Partnership last week to discuss these details. The London Borough of Camden and the Mayor of London are very enthusiastic, and are working with us in partnership on those proposals. The new development corporation at Euston is a once-in-a-lifetime opportunity to transform that area. They welcome these proposals, and I look forward to working with them constructively on them.
Coming back to my hon. Friend’s point, we are going to complete phase 1 between Euston and Birmingham, which delivers the significant capacity upgrade that the Chairman of the Select Committee, my hon. Friend the Member for Milton Keynes South (Iain Stewart), referred to. Notwithstanding the inconvenience being suffered by the constituents of my hon. Friend the Member for Buckingham (Greg Smith), if there are any issues we can deal with—other than cancelling phase 1—I am always happy to meet him.
(1 year, 2 months ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
I thank the hon. Member for that brave shot. Let me just remind him that, far from being dragged to the House, the Government published a written ministerial statement and a press release this morning. Not only that, but to the extent that the Government were dragged to the House, it was by the Scottish National party. This is the second time in two days that the Labour party has been caught napping by another party in this House. As to the availability of the rail Minister, we try to pay total football in the Department for Transport. While Cruyff is haring down one wing, we expect Neeskens to be playing through the centre, and that is how we think about these things.
The hon. Gentleman is right to highlight the previous underperformance, but he is entirely wrong to predict that that will continue, because we see the evidence in front of us. As I have already said, cancellations have been as low as 1.1% in July, and over 90% of trains are now arriving within 15 minutes of their scheduled time. That is part of the basis on which the Secretary of State has decided to award this new contract. If the alternative that the Labour party is proposing is the nationalisation of our railways, I look forward to seeing the budgetary implications of that, let alone any justification that civil servants directed by Labour Ministers would do a better job than this new professional team at Avanti.
While I appreciate the points that the rail replacement Minister makes about recent improvements in Avanti, does my right hon. Friend accept that the failures of Avanti in recent years have led to consumers voting with their feet and refusing to use Avanti services where they can? In the case of passengers traveling from Birmingham to London, they have been coming on to the Chiltern line instead, which is adding to the overcrowding on that line. What reassurance can he give that there are incentives in the new contract for Avanti to win back that trust, so that we are not maintaining overcrowding on other railways such as Chiltern?
With my hon. Friend’s minutiose attention to detail, he will recognise that yesterday we had the rail replacement bus Minister, but today we have another rail replacement Minister. That is thoroughly in order.
As regards the effect on customers, again, my hon. Friend is spot on. It is very noticeable how much the new team at Avanti recognise the commercial challenge of wooing back customers they have lost following the disastrous underperformance of last year, which they recognise, understand and accept. That is a vital commercial challenge. We judge that they are beginning to meet that and doing more than beginning to meet that as a matter of service. There is much further to go as regards the extension of the quality of the service. They recognise that, and that is all in the interest of customers and better customer experience.
(1 year, 2 months ago)
Commons ChamberThere is no question of this Government abandoning the north. We have put in huge amounts of funding, including on buses and new roads. I was in Preston a few weeks ago to open the new Preston Western Distributor road. The Government are hugely investing in the north of England—on rail, on roads, and indeed on our important bus network. As I said earlier, Ministers will continue to update the House regularly on HS2, as we have done throughout.
Even when this project had arms and legs and eyebrows going across the whole country, it was always accepted that the business case was very weak and that, as a nation, we cannot really afford it. I hope the Government do scrap HS2 north of Birmingham and save many more communities from the human misery that my constituents endure every day of the week from the construction. If they do scrap it, it would leave the quite literally legless stump from outside central London to outside central Birmingham. Will my hon. Friend take the message back to his colleagues and to the Treasury that we cannot afford it and that what is left of phase 1 should be scrapped as well.
I thank my hon. Friend for his question. Spades are already in the ground for HS2, with over 350 active construction sites, and with high-speed services between London and Birmingham Curzon Street due to start between 2029 and 2033. However, I will pass on his comments to Treasury colleagues, as always.
(1 year, 4 months ago)
Commons ChamberYesterday, I chaired a roundtable with the freight sector, looking at the growing problem of theft from lorries in overnight lorry parks and service stations, which is costing the economy hundreds of millions of pounds a year. What is my hon. Friend doing with the sector to ensure that for the extortionate fees freight companies are charged, they get secure parking overnight?
I thank my hon. Friend for his work in this area and across a number of areas in transport. We are looking in depth at driver welfare, including providing extra lorry parks and more secure facilities, and grants are due to be announced in the summer.
(1 year, 4 months ago)
Commons ChamberUrgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
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It is not the ticket office but the expert people in it who assist passengers. With these proposals, the train operators are looking to free up people from behind the glass, often in parts of the station that passengers do not access, to help them to use their skills to get tickets sold at ticket machines and to advise people on how to purchase online, so they can do that in future, and thereafter to help them with the entire passenger journey experience, giving them information and making them feel more reassured.
These roll-outs have occurred across other parts of the network. London Underground did this some years ago, and I do not believe the current Labour Mayor of London has any plans to turn it round because it actually works. It gives a better passenger experience. People can either live in the past or look towards the future. The way in which passengers transact across a whole range of services is exactly the same, and we are keen to see the railways modernise and thrive.
Many of my constituents write to me about overcrowding, on an almost daily basis, particularly on Chiltern Railways. No one has ever written to me about ticket office provision. Sympathetic as I am to the argument for ensuring staff come out from behind the counter to assist people directly on platforms and around the station, how will this solve the demands of passengers, which we are probably all seeing in our inboxes on a day-to-day basis, in relation to rush-hour capacity and weekend capacity?
Chiltern Railways, for example, is looking to expand coverage at High Wycombe. By redeploying staff, it can get more staff on to the platforms. This is an example of where my hon. Friend’s passengers will benefit because train operators can flex staff to provide more coverage, which makes people feel more reassured. Again, as hon. and right hon. Members look at the details and engage with the consultation, they may find their constituents are getting a wider range of services over a wider range of hours than they currently receive.