State Pension Age: Women

Chris Stephens Excerpts

Thursday 31st January 2019 Commons Chamber

[Tonia Antoniazzi]

I thank the hon. Gentleman for his contribution and for the massive amount of work that he has been doing on the APPG with my hon. Friend the Member for Swansea East. It is imperative that the Government look after those women who are hardest hit, and do so as soon as possible.

Ageism remains a significant problem and is affecting people’s ability to continue working into later life, despite long-standing laws against age discrimination. Discrimination in recruitment is a significant problem and the public sector is not leading the way in the retention of its older workers when it really, really should be. With that in mind, what actions have the Government taken to minimise ageism in the recruitment process? Let us be honest: when I think of some of the women in Swansea who have to carry on working, they will, unless they are still in their job, be left having to claim universal credit although they have worked all their lives. That can be an overwhelming and humiliating experience for many. Does the Minister think that the fuller working lives strategy is working and what aspects of the Women and Equalities report have the Government implemented?

I also wish to know what the Government have done to measure the wellbeing of this particular group of women? I think I know what the answer will be. Will the Department undertake a study to analyse employment levels among women born in the 1950s, the type of work they undertake and the levels of poverty for this group of women?

[Chris Stephens (Glasgow South West) (SNP)]

Surely there is also an historic injustice here. If the women who were born in the 1950s were growing up in the 1970s, they would have been unable to go into a shop to get credit, or to rent a television, because those shop owners would have insisted that the male partner, or the father of that person, sign something to make sure that they could get those things. There really is an historic injustice in the way in which 1950s women have been treated by society.

[Tonia Antoniazzi]

That highlights the tragic state of our nation and how we have been treating women over the years. We have made great advances but, again, it is this group of women that has been hit the hardest.

There are different issues facing the women who are hit by these changes, and there are a number of movements that represent them. WASPI is the most recognised campaign, but all of them are directing their complaints about maladministration to the parliamentary ombudsman, rather than following the route of a judicial review like the BackTo60 women.

--- Later in debate ---

[Tonia Antoniazzi]

We all know that not all aspects of state pension inequality are the same, which is why I was shocked by a letter from the Minister published yesterday by the Work and Pensions Committee. The letter states that the Department has concluded that the issue in the judicial review does have an impact on the ongoing complaints. But when so many of these complaints are different, will the Government tell us what aspect of the complaints make them incompatible with the judicial review? Do the Government intend to clarify what part of the grievances can be taken forward or is this just another classic exercise of kicking the issue into the long grass, hoping that the women will go away once they have their state pension, and vanish into thin air?

[Chris Stephens]

I am a member of the Work and Pensions Committee, and insisted that a letter went to the Minister to ask about the number of cases. Does it shock the hon. Lady that 2,505 cases were closed automatically as a result of the High Court decision? That is a real concern because a lot of people will not know the issues around the judicial review, and, as she says, this might very well be separate from the complaints about maladministration that were reported to the Independent Case Examiner.

--- Later in debate ---

[Guy Opperman]

I accept those points. That was specifically reviewed by John Cridland on an independent basis, as ordered by Parliament, in 2017. His report, a copy of which is in the Library, addresses those points.

I will make a couple of points on Cridland’s report before I come to the issue of period life expectancy. Cridland sets out the figures on the first page of his report. In 1917 only 24 people reached their 100th birthday. In 2016 6,000 did. The expectation is that by 2015 56,000 people will reach this milestone. He estimates that by approximately 2047 life expectancy could be 98 for women and 95 for men. Given that when the state pension was introduced in 1908 it had a retirement age of 70, only one in four people were expected to reach that age and life expectancy thereafter was nine years, there has been a dramatic improvement in life expectancy.

[Chris Stephens]

Will the Minister give way?

[Guy Opperman]

I will move on to the particular point about healthy life expectancy.

I had prepared specifically for the south Wales example. I do not have the north-east examples, but they are broadly analogous. I may be able to provide the north-east examples before I sit down. The Office for National Statistics releases period life expectancy by local area of the United Kingdom, but not by parliamentary constituency, as I explained earlier to the hon. Member for Gower. Life expectancy at birth in Swansea is 77 for men and 82 for women, but it has increased for both men and women in that area since 2001 and 2003 by two years. It has increased in every local area of the UK over the same period. In the hon. Lady’s region, life expectancy is 17 years for men at 65 and 20 years for women, and this has increased again since 2001 and 2003.

--- Later in debate ---

[Guy Opperman]

I can only refer the hon. Lady to the specifics that I have given: the Department for Work and Pensions’ assessment, “Economic labour market status of individuals aged 50 and over”, which contains the official statistics that we use for the fuller working lives programme, and the survey by the Office for National Statistics. I do not have a specific answer to her specific question, but I expect a consideration of that point to be within the ambit of the work that those two organisations have done.

[Chris Stephens]

Will the Minister give way?

[Guy Opperman]

May I finish this point? Then I will, perfectly properly, allow the hon. Gentleman, who is a member of the Select Committee, to intervene. I am keen to deal with the issue of the judicial review, which I have not yet addressed.

We have appointed Andy Briggs as the business champion for older workers. Along with the Business in the Community Age at Work leadership team, he spearheads the Government’s work in helping employers to retain, retrain and recruit older workers, actively promoting their benefits to employers throughout England, both strategically and by means of practical advice.

I will now give way to the hon. Member for Glasgow South West (Chris Stephens).

[Chris Stephens]

I am grateful to the Minister. I will be brief, because I want to hear what he has to say about the judicial review. Is he saying that it is Government policy, as well as his view, that there is a difference between an individual’s working life expectancy and an individual’s life expectancy?

[Guy Opperman]

I shall try to respond to the hon. Gentleman’s question in writing in order to be specific, but my understanding is as per the Cridland report, which was fundamentally adopted by the Government. As the hon. Gentleman will know, the reviewers assessed the position on an individual, independent basis, having heard copious evidence, travelling all over the country taking representations from trade unions and devolved Administrations and producing in the fullness of time, a very comprehensive report.

Let me now turn to the complex issue of the judicial review. Members will be aware that the High Court has ruled that a judicial review on these matters will go to a full hearing. The case is listed to be heard in the Divisional Court on 5 and 6 June. It would clearly be inappropriate for me, or any other Minister, to comment further on live litigation.

Members will also be aware that complaints of maladministration have been made about the Department’s handling of the communications relating to the state pension age changes. The Parliamentary and Health Service Ombudsman has decided to suspend consideration of those cases until a final decision has been made in the judicial review. Separately, the Department for Work and Pensions has suspended work on the complaints until a final decision has been reached by the courts. We have sent—and are sending—letters explaining that to individuals who have sent complaints to the Department in order to ensure that they are properly informed of the suspensions, and information has been added to the gov.uk website.

We have also undertaken to follow up individuals who already had active complaints in the DWP system, and to give them further information on next steps following the reaching of a final decision in the courts. It is right of course that we communicate those next steps as and when they are clear.

Matters outside the scope of the judicial review will continue to follow the normal DWP complaints procedure. Separately, the independent case examiner closed all the live maladministration complaints when they became subject to legal proceedings, as is required under its governance contract. When the legal proceedings are concluded, the independent case examiner could consider reopening the cases at the request of the Department.

The actions taken by the Department in respect of the maladministration complaints is consistent with the approach of the Parliamentary and Health Service Ombudsman’s office. As I pointed out in my letter to the Chair of the Work and Pensions Select Committee on 15 January, this approach is fundamentally consistent with any situation where the Government are subject to a judicial review, as in this case, whether in relation to their actions or the actions of another Government—I stand here defending the actions not just of this Government but of the coalition Government, the Labour Government of 1997-2010 and the preceding Government, all of whose actions are effectively the subject matter of the judicial review.

Mental Health: Assessment

Chris Stephens Excerpts

Tuesday 22nd January 2019 Westminster Hall

[Chris Stephens (Glasgow South West) (SNP)]

It is a pleasure to see you in the Chair, Ms Ryan, and I join others in paying tribute to the tour de force that we heard at the beginning of the debate from my hon. Friend the Member for Lanark and Hamilton East (Angela Crawley). She was right to start by mentioning staff members, because one of her staff members—Mary Jane Douglas—is also one of mine, and she contacted me to make sure that I mentioned her name. I also wish to mention other members of the casework team: Dominique Ucbas, Tony McCue and my office manager, the great Roza Salih. They all deal with the benefits and assessment system and have delivered some success. Interestingly, when I interviewed recently for a caseworker, one of the successful candidates I mentioned today, and other candidates, explained how they had helped family members, and others acting on behalf of relatives, who were trying to navigate their way through the benefits process.

The UK Government’s tick-box exercises for disability assessment are woefully inadequate when it comes to mental health conditions. The Work and Pensions Committee, on which I sit, considered a report from last year that contained a damning indictment of the Government’s assessments for the personal independence payment and employment and support allowance. It highlighted that assessments can be emotionally draining for people, and that is doubly awful for those who have mental health conditions. Indeed, such conditions can sometimes be exacerbated by the process and the stress of undergoing an assessment, or by a feeling that the health professional making the assessment is not accurately recording the impact of a condition.

The Government’s follow-up on the report’s criticisms were described by the Committee as “regrettably slow”. One example of their attitude was the contempt that they showed towards people with psychological conditions who require additional support under PIP. As has been said, in 2016 the Government introduced regulations that specifically excluded people with psychological conditions from receiving higher points in their disability assessment for PIP, until the Department was defeated in the courts for what was described as “blatantly discriminatory” legislation. That shows that the Government have absolutely no regard for the impact of psychological conditions, and it completely flies in the face of the commitment made by the Prime Minister on the steps of No.10 to create parity between physical and mental health conditions. We urgently need a complete overhaul of the PIP and ESA assessment process, to ensure that individuals with mental health conditions are treated with respect and dignity.

A huge amount of evidence from both claimants and stakeholder groups suggests that the system of disability assessment is failing people with mental health conditions. The Committee pointed out that there was an “unprecedented response” from claimants to its inquiry into PIP and ESA assessments. Rethink Mental Illness has said that many assessors do not have the necessary expertise in mental health conditions to carry out assessments, and that is exacerbated by the fact that ESA and PIP assessments are not designed to take account of the full impact of someone’s condition on their day-to-day life.

Mencap is

“concerned that assessors often do not have a full understanding of learning disability as exemplified in the stories we hear from individuals and their families.”

Mind and the Scottish Association for Mental Health have said that they hear

“frequently from people with mental health problems who have been assessed by healthcare professionals who lack a basic understanding of mental health. Often in these cases the problem is not that assessors lack specific clinical knowledge, but that they do not have good understanding of what it’s like to have a mental health problem or do not ask sensitive questions about how someone’s mental health affects them.”

That point came across clearly in the inquiry. We asked the contractors Atos and Capita how many qualified doctors they had in their organisations to carry out assessments. Atos said that it had two, as did Capita, and they described the rest of their assessors as “occupational health practitioners”.

I remember specifically asking a senior figure from Atos—this became one of those videos that are widely shared within minutes on social media—who someone with multiple sclerosis and depression would see in their organisation, and I was advised that they would see an occupational health practitioner. When I asked that senior figure whether he understood why people are cynical about the process, he nodded his head.

One recommendation in the Committee’s report was for audio and visual recording, because around 80% of successful appeals are based on verbal information that was provided at the original assessment. Will the Minister update Members on that recommendation?

[David Linden]

My hon. Friend is spot on. Does he, like me, believe that this issue is such a problem partly because it has been contracted out to private companies that cut corners in all ways, meaning that our constituents get such a bad service? It comes down to the issue of privatisation; that is why the service is so poor.

[Chris Stephens]

My hon. Friend makes an excellent point. My next question to the Minister is about acceptable reports. The contractors have never hit Government targets for acceptable reports. If any other contractor were to conduct its business in such a way and failed to meet Government targets, it would no longer have its contract. How are the contractors now performing with regards to acceptable reports?

Will the Minister explain the mandatory reconsideration process, and confirm the rule that eight out of 10 mandatory reconsiderations—80% of them—should result in failure? That instruction was given to staff. I think the Government said it was guidance, but some of us believe it was an instruction. Will the Minister say whether it has been rescinded, so that mandatory reconsiderations can be dealt with in a fairer way? Will she provide statistics on the number of successful appeals made by those with mental health conditions? I recently wrote to her about people who are blind or have a visual impairment, as that issue has had some press scrutiny in Scotland, but can she provide similar figures for individuals with mental health conditions?

The removal of implied consent under universal credit will have a particularly detrimental impact on those with psychological disorders or learning difficulties. Under the legacy system, implied consent allowed family members, support services and benefits advisers easily to represent claimants when making claims to the DWP. That seems to be changing under universal credit, because a claimant now has to give explicit consent for such representation. For claimants who are severely sick or disabled, and especially those with mental health conditions or learning difficulties, the ability to rely on implied consent was important. The stress and pressure of having to interact with the benefits system and provide explicit consent is a real concern, as it may force claimants to jump through new hoops to get support in making their claim or resolving any problems with it.

I will conclude with the Scottish Government’s approach to the social security system. The Scottish Government will have some devolved power over the PIP process, and they are building the necessary infrastructure to deliver that. Disability benefit assessments will be carried out not by the private sector, but by Scotland’s public sector healthcare professionals. The approach taken by the Scottish Government will mean that the system is evidence-based and uses healthcare professionals, and that important step has been welcomed by many third-sector organisations in Scotland. It is vital to put the needs of the individual at the centre of the social security system by providing choice, flexibility and control. I thank you, Ms Ryan, and I look forward to the Minister’s response.

Draft Occupational and Personal Pension Schemes (Amendment Etc.) (EU Exit) Regulations 2018 Draft Occupational and Personal Pension Schemes (Amendment etc.) (Northern Ireland) (EU Exit) Regulations 2018

Chris Stephens Excerpts

Wednesday 16th January 2019 General Committees

[Chris Stephens (Glasgow South West) (SNP)]

I associate myself very much with the remarks made by the shadow Minister. I have one question for the Minister: as he will know, I am a member of the Work and Pensions Committee. Will he assure us that the Select Committee will be kept in touch with any changes required in relation to cross-border activity, and that those discussions will be ongoing?

Universal Credit

Chris Stephens Excerpts

Monday 14th January 2019 Commons Chamber

[Alok Sharma]

My hon. Friend is right to say that there will be more money in the system. I should point out that, under the legacy benefits system, there is £2.4 billion of unclaimed benefits. That will change under universal credit, supporting an estimated 700,000 households who will get paid their full entitlement.

[Chris Stephens (Glasgow South West) (SNP)]

Many Opposition Members take representations from trade unions. They are the voice of the DWP workforce, but it often falls on deaf ears in the Government. Is not the reality that the final year of the benefit freeze absolutely undermines any changes that Ministers are trying to make to the benefit system? Will he tell us what representations he and his Department are making to the Treasury to scrap the final year of the benefit freeze?

[Alok Sharma]

I am not going to apologise for repeating that the reason we made so many difficult decisions when we first came into office and in subsequent years was the record deficit left by Labour—[Interruption.] There is no getting away from that. I have already made it clear that when it comes to issues around uprating, these will be announced in the appropriate way to Parliament.

Universal Credit: Managed Migration

Chris Stephens Excerpts

Tuesday 8th January 2019 Commons Chamber

[Alok Sharma]

My hon. Friend is absolutely right. There will be that extra money. As I have said, this is about making sure that we target funds at those who need it most. That is why we introduced changes in work allowances in the Budget, which will make a difference to people with children and, of course, those with disabilities as well.

[Chris Stephens (Glasgow South West) (SNP)]

Will the pilot just move 10,000 people on to the existing system, or will there be meaningful changes before it begins, as requested by the Select Committee and by stakeholders? Will the Minister look at the position of individuals who turn down jobs involving zero-hours contracts, who are liable to be sanctioned under universal credit but would not be sanctioned under legacy benefits?

[Alok Sharma]

I am always happy to have a detailed discussion with the hon. Gentleman on any issues, but let me commend to him our response to the Social Security Advisory Committee’s recommendations. As he will see, we have taken on the vast majority of those recommendations—and, of course, we have committed ourselves to working with stakeholders, which we are already doing.

State Pension: Women born in the 1950s

Chris Stephens Excerpts

Thursday 22nd November 2018 Westminster Hall

[Patricia Gibson]

I will make some progress.

The WASPI women’s situation is doubly unjust because they are a group who have faced pay discrimination throughout their working lives. They have been paid less, acknowledged less and valued less. Now, when they should be enjoying retirement, they are expected to sit quietly and simply accept the loss of their well-deserved and much-needed state pension. This is not pin money; it is money to pay the rent, buy food, do the shopping and pay the bills. How is that decent, by any measure? It is an absolute disgrace.

The Minister really must have a brass neck if he thinks he can talk his way out of this. The UK Government’s lack of engagement on the issue has been breathtaking in its arrogance. These women know that many of the hardest hit among their number have been driven to self-harm and suicide. Of 873 respondents to research undertaken for the BackTo60 campaign group by the charity SOS Silence of Suicide, almost half had self-harmed because of the stress and hardship caused by this pension reform, while 46% reported having suicidal thoughts as a direct result, and 70 women had attempted to take their own lives. All the while, the UK Government wring their hands and stutter about people living longer.

Such is the Government’s intransigence that these women have been forced to go to court. BackTo60 has launched a judicial review to force the Government to reverse their decision. The argument will be made by Michael Mansfield QC that the pension policy implemented by successive Governments is a gross injustice and is discriminatory, even though the delay in paying out the pensions is in the name of equality—there’s a wee irony for you. Law professor Jackie Jones has argued that the UK is in breach of its international treaty obligations. The demand for what is right—fair transitional arrangements for these women—will not be silenced.

Inconveniently for the Government, the former Pensions Minister, Steven Webb, has conceded that not enough was done to inform and prepare these women for the changes. The Select Committee on Work and Pensions concluded that

“more could and should have been done”

to communicate the changes. It seems that a mess was made of the acceleration of the changes in the Pensions Act 2011, but the only people to pay the price for that mess are the women involved.

[Chris Stephens (Glasgow South West) (SNP)]

Many women, including constituents of mine at the Blackfriars pub in Glasgow, are watching this debate and listening to my hon. Friend’s excellent speech. Does she agree that the mythical letters that the Department for Work and Pensions was supposed to send to so many women to tell them that their pensions were changing were so elusive that there was a better chance of finding a golden ticket in a Wonka bar than of getting one?

[Patricia Gibson]

Indeed. I am sure that the WASPI women are gratified to hear the support in this Chamber for their cause and their quest for justice.

Let me turn, before the Minister does, to the well-worn phrases and half-hearted justifications that may well form part of his reply. Let me be clear: this debate is not about the age at which people should retire, nor is it about how we are all living longer. It is about successive UK Governments not communicating significant changes in the women’s pension age, and about the political choice not to address that in order to save money. It is about how expendable women born in the 1950s are to this Government. The fact is that pension equalisation was not supposed to begin until 2020, as set out in the Pensions Act 1995, but that was accelerated in 2011 with no communication of or care for the effect on women. That had the added bonus—accidental, I am sure—of saving the Treasury about £5 billion a year by equalising the state pension age at 65.

In an interesting development, Baroness Altmann, who was formerly a great champion of older people but was neutralised in this debate by being elevated to the Lords and given a ministerial portfolio on pensions, has now told us that she was informed that the 1950s women

“would go away sooner or later.”

Well, guess what: they are still here. They are watching today in this Chamber and in towns and villages across the UK, willing this cruel and heartless Government to listen and do the right thing.

We continue to hear from this Government—I am sure the Minister is planning to mention it—that concessions of £1.1 billion have already been made. That figure is trotted out as though the Government have targeted money at the women affected. That is, at best, disingenuous. The £1.1 billion did not go solely to women and the concessions were limited to 500,000 men and women who were born within a short timeframe—between January and October 1954. The concession took the form of limiting the delay with the change in annually managed expenditure, estimated at £1.1 billion. I want to be clear: £1.1 billion of cash was not doled out to people in envelopes; in fact, it was not a monetary exchange for those involved.

Today I and my party stand beside the WASPI women, who have been the victims of a great injustice. As I said earlier in my speech, it is no less of an injustice than the poll tax. We will continue to stand beside them. The issue has not been debated in the Commons for more than nine months, and I am sure the Government thought the storm had passed. It has not passed. It will not pass. These women are engulfed by the storm every single day they have to manage without their pensions. Up and down the country, in all parts of the UK, WASPI women are watching the debate, inside and outside the Chamber—including Cunninghame WASPI, to whom I pay tribute. All the WASPI women are waiting for justice, hoping against hope that this heartless Government will finally hear their pleas for what is rightfully theirs to be restored to them.

--- Later in debate ---

[Grahame Morris]

Absolutely. I applaud the campaigners; they have pressed their case and put pressure Members of Parliament to come up with solutions. I also salute my hon. Friend, who will be addressing a meeting in his constituency on this issue on Saturday.

[Chris Stephens]

Surely we should consider not just life expectancy but work life expectancy. I suggest that is different. In many cases, women do physically taxing work; there is a huge difference between what someone can be expected to do in their working life and their life as a whole.

[Grahame Morris]

That is a relevant point. I hope the Minister and his advisers are noting the contributions being made, because they should be all factored into the calculations.

Women are particularly affected by poverty. Reductions in social care services translate into increased burdens on primary care givers, and that burden falls on women disproportionately. Various reports have indicated that, not least a report last year by the Joseph Rowntree Foundation, which warned that half a million more people would live in poverty if the Government maintained their existing benefits freeze. The Government have room for manoeuvre and some flexibility. They could have used the windfall to end the benefits freeze a year earlier than planned. Instead, they chose to change income tax thresholds in a way that will help those who are better off and to do nothing to help those in greatest need and in poverty. The poor could easily have been spared from the worst effects of poverty, if the political will had existed.

There are things that the Minister and the Government can do immediately. We are unnecessarily making many women of the 1950s generation rely on food banks; some are being forced to sell their homes and rely on the benefits system. That is degrading for women who have worked all their lives, often in very demanding occupations. If the Minister is looking for suggestions to make an immediate start, he could announce that the winter fuel allowance, which can be worth up to £300, will be paid immediately. If the Government were to give the WASPI women that payment, they would be able to have some level of comfort during the cold winter weather. Many in my region in the north-east will have to choose between heating and eating.

We must recognise the injustice faced by these women, because there have been so many missed opportunities to put their position right. I have no doubt that the Pensions Act 2011 accelerated the changes—many Members mentioned that. The former Pensions Minister Steve Webb, who is quoted extensively, said that he wrote to the WASPI women on behalf of the coalition Government after those changes. He said that he not only informed them about the one-year change in pension age, set out in the 2011 Act, but informed them—many for the first time—about an earlier change that meant that some women’s state pension retirement age was being extended by six years.

I was incredibly disappointed that the Budget did not offer any form of help or relief for the WASPI women. I acknowledge that some Conservative Members made representations to the Chancellor in all sincerity, and I was disappointed that neither he nor the Prime Minister responded sympathetically to them. I understand the Prime Minister is a WASPI woman; I would be curious to know from the Minister whether she received notification from the Department for Work and Pensions about the changes in her pension.

The Government must understand that this is a time-sensitive issue. We are willing to work cross-party to find a solution. If the Government are unable to do that, they will let down a whole generation of women who are being denied a fair deal on their state pension. In my constituency, 4,500 women are affected. The campaign is looking for justice, not just warm words.

Universal Credit

Chris Stephens Excerpts

Monday 5th November 2018 Commons Chamber

[Ms McVey]

My hon. Friend, who has actually visited his jobcentre plus to find out what is happening on the ground, gives a truer reflection of what is happening on the ground. I have spent most of this year travelling from Brighton up to Angus in Scotland and meeting jobcentre coaches, and most of them are telling me that universal credit is working for the vast majority of people, but I wanted to make sure we got extra money from the Chancellor in the Budget to help the vulnerable people it maybe was not helping.

[Chris Stephens (Glasgow South West) (SNP)]

The Secretary of State will be aware that her Department has agreed with the Social Security Advisory Committee’s recommendations about telephone claims for universal credit, but we know that DWP contact centre staff are concerned that having to deal with such high call volumes might mean they cannot process claims. How many additional staff will be required in DWP contact centres to deal with telephone claims for universal credit?

[Ms McVey]

The hon. Gentleman raises a good point. That is another thing we will looking at during the managed migration, as we expand the system and more people come on to universal credit—how many more people do we need in call centres; how many more work coaches?—because we will need the right number to give a good service.

Universal Credit

Chris Stephens Excerpts

Wednesday 17th October 2018 Commons Chamber

[Mr Speaker]

The hon. Gentleman has made an important point of some power. It warrants a better response than I am confident I can give off the top of my head. If I may say so to the hon. Gentleman, I will reflect on his point and come back to him.

[Chris Stephens (Glasgow South West) (SNP)]

Further to that point of order, Mr Speaker. The Minister for Employment very kindly offered his services to every single Member of Parliament, to pick up their universal credit cases, which I guess would be a considerable number. Could you advise on not only the pressures faced by constituency staff, but how we can seek a statement on the pressures faced by the already beleaguered staff in the Department for Work and Pensions who are dealing with universal credit?

[Mr Speaker]

I was not here at the time, so I did not hear that exchange. The Minister was obviously in a very generous mood and wanted to offer satisfaction. As for how that is resourced, it is a matter for the Department. I can take some responsibility for the resourcing of the House of Commons—and I do take some responsibility for that, including by supporting and initiating projects, either capital or revenue-based, that have cost considerable sums of money—but although the hon. Gentleman is keen to invest me with additional powers, I am afraid that my powers do not extend to increasing or reducing the budget of the Department for Work and Pensions. That is well beyond the ambition and scope of Mr Speaker. The hon. Gentleman’s point has been heard. I think that to some extent he is drawing on his experience not only as a Member of Parliament, but as a trade union negotiator. I do not think that a trade union negotiation can be entirely conducted across the Floor of the House, and certainly not via the Speaker.

Universal Credit

Chris Stephens Excerpts

Tuesday 16th October 2018 Commons Chamber

[Alok Sharma]

As my hon. Friend knows, it is now possible for someone to get a 100% advance of their estimated first payment up front on the first day. Advances are interest-free and repayable over 12 months. As I said, I am not going to create policy at the Dispatch Box. Policy decisions will be put out in the appropriate manner as they are made.

[Chris Stephens (Glasgow South West) (SNP)]

What message does the Minister have for beleaguered DWP staff? A trade union briefing sent to MPs yesterday tells a sorry tale of staff having to deal with so many telephone calls that universal credit claims are not being maintained and payments are being delayed.

[Alok Sharma]

I wager that I have been to rather more jobcentres than the hon. Gentleman, and I invariably hear from jobcentre staff that things are working well. However, where we can improve, we do, and staff can feed back about improvements. That is what the “test and learn” process is all about.

Oral Answers to Questions

Chris Stephens Excerpts

Monday 15th October 2018 Commons Chamber

[Chris Stephens (Glasgow South West) (SNP)]

The Secretary of State will be aware that the TUC announced earlier this year that just under 4 million people were in insecure work. Can she tell us how many of the jobs that have been created are in agency work, zero-hours contracts or low-paid self-employment?

[Ms McVey]

The hon. Gentleman will be pleased to know that the number of people on zero-hours contracts this year has dropped by 100,000, and full-time and permanent work accounts for 75% of employment. We are creating real jobs and real growth in this economy.

--- Later in debate ---

[Mr Paul Sweeney (Glasgow North East) (Lab/Co-op)]

What assessment has the Minister made of the closure of six jobcentres across Glasgow—

[Chris Stephens (Glasgow South West) (SNP)]

Seven.

[Mr Sweeney]

Seven jobcentres in Glasgow. What assessment has he made of those closures as universal credit rolls out this month?