Pet Identification

Ann Clwyd Excerpts

Monday 17th June 2019 Westminster Hall

[Martyn Day]

I am very grateful to the hon. Member for Bury North (James Frith) for his intervention—he made some fantastic points with which I agree entirely. I join him in praising his constituent Helena Abrahams for the absolutely fantastic work she does.

As part of sharing so many lost and found cats on social media, Helena set up the first deceased cat group on Facebook, “Deceased Cats UK and Ireland”, after she lost her beloved cat Gizmo, who was chipped but was not scanned and was disposed of in the most horrific way. Through that group, it came to light that so many cats throughout the UK were being disposed of like trash, without councils scanning them for microchips. The general public witnessed councils throwing cats in the back of refuse trucks and caged vans. Helena realised that for the sake of her other cats and all cats nationwide, she needed to take action, so she set up the Gizmo’s Legacy petition. Within six months, it had over 107,000 signatures, which is a tremendous effort.

Helena joined forces with It’s All About The Animals, Pet Theft Awareness, Stolen and Missing Pets Alliance, Animals Lost and Found in Kent, Vets Get Scanning, Harvey’s Army, DogLost, and Cats Protection. These organisations all recognise that no unified procedure is in place for when dead pets are recovered under council jurisdiction. Gizmo’s Legacy has been campaigning since 2016. The founding members include Wendy Andrew, Angela Hoy, Beryl Beckwith, Geoff Sharp, June Jeffrey, and Valerie Peachey. They have tirelessly raised awareness about the issue and the devastating impact on owners and their families. The mental health implications for owners who never get the closure of knowing what happened to their beloved pet cannot be overestimated.

We already scan dead pets found on the motorway and on the strategic road network—a positive move following the work of Harvey’s Army, which secured Harvey’s Law. Harvey was a miniature poodle who went missing in November 2013; he was microchipped and wore a collar and tag. Just 21 minutes after he went missing, his body was recovered; it was stored and then cremated, yet no contact was made with his owners, who, with friends, searched for 13 weeks before discovering what happened to him. Harvey’s Army is a registered charity and has grown to include more than 300 volunteers across England, Scotland and Wales, who are active in trying to identify and connect families with their lost pets.

Following a parliamentary debate in 2015, the Government committed to requiring Highways England to scan all pets found and, if a microchip is found, to inform the owners. Similarly, Transport Scotland has been mandated to scan pets collected on its strategic road network. However, most cats are killed on minor roads, and what to do remains at the discretion of local authorities. Gizmo’s Legacy calls for the same model to be implemented on council roads, paths and all locations that councils collect from, to ensure the same empathy and respect for cats and dogs wherever they are found.

Some councils already have a procedure in place, but it varies from council to council; “best practice” is followed very loosely and often ignored, or it relies on animal-loving council staff with an understanding of how they would feel if their own pet were found dead. Some councils, such as Leeds Council, do not even scan.

[Ann Clwyd (Cynon Valley) (Lab)]

I congratulate the hon. Gentleman on having secured this debate. I am an owner of several cats. My first cat was killed before my eyes when I was aged about six; he jumped in front of a lorry, and I knew what had happened to him.

In the past two years, we have lost three cats. The only way that we could discover what had happened to them was by producing posters and the children in my family going door to door, asking people in the area if they knew what had happened to those cats. We discovered that each of them had been knocked down by a car. The council in the area in which we live has a policy of reporting cats that are chipped to the owner when their cat is killed, but the council did not report on any of those three occasions. I congratulate those who are attempting to get a firm policy throughout the country that is not dependent on someone’s postal code, because the loss of a cat is almost the same for a family as the loss of a human being.

[Martyn Day]

I thank the hon. Lady for that wonderful personal example, which highlights the problem exactly: councils have policies but may not follow them. The distress caused by people having to search—going to great lengths and incurring expense—amounts to an inhuman way of treating our own citizens.

Many will know that I have a cat called Porridge who is very much part of my family in West Lothian where, I am delighted to say, the council recently reviewed its practice and will implement a revised policy from July. It will ensure that pets killed on roads are collected, checked for identification chips and reported to Petsearch, which will contact the owners. The council will store pets in a freezer for up to seven days to allow for notification and collection, with unclaimed pets then being cremated. That is a good example of best practice, and I am glad it is coming in. We should encourage more such practice around the country.

Let me read an account in Helena Abrahams’s own words:

“I was asked to go and retrieve a deceased cat in Bolton. When I arrived unfortunately I witnessed the council cage van already attending. The council worker proceeded to throw the dead cat in the back with the rubbish while laughing quite openly with the driver of the van.

I was absolutely infuriated by what I witnessed and was determined to somehow rescue the body of the cat from them. When I composed myself I followed the van to where they were now emptying the street bins and approached the men never mentioning what I had witnessed but asking if they had collected a cat recently as I believed I knew the owner.

He proceeded to get the cat’s body for me and I quickly left the area and scanned it for a chip. He was not chipped but I left him with a local vet and used his photos to locate his owner on Facebook. Bolton council failed on more than one occasion and definitely don’t scan.”

That backs up the story we just heard from the right hon. Member for Cynon Valley (Ann Clwyd) about her council. It also illustrates the fact that council staff do not have a set policy to follow. The cat’s body could so easily have been placed into a separate bag, labelled up and handed to a designated staff member trained to use the simple scanner. That is another sign that not all councils take the collection of dead pets seriously. Bear in mind that all councils are required to scan dogs, so they have the equipment. There is absolutely no excuse for scanning not to happen.

Another message sent to Gizmo’s Legacy reveals more evidence that council staff are failing pet owners. This incident happened to Wendy Andrew in Oldham:

“A while back I went to pick up a deceased cat that had been reported via our Facebook group ‘Deceased cats UK and Ireland’, on Shaw road, Oldham. As I arrived at the location I saw a small road sweeper driving up and down the road and I parked my car and was looking for the cat. As the sweeper passed me he made conversation and asked me was I ok. I said, ‘I’m looking for a deceased cat reported in this area.’ and he then said, ‘Oh the big road sweeper just came and swept it up. That is what we are told to do.’ He then said there would be ‘nothing left of the cat now as the sweeper just sucks them up and annihilates them.’

I said, ‘Do you not pick them up and check them for chips?’ He said, ‘No they just go back to the depot and empty their loads on to the local tip.’ I did say, ‘That’s disgraceful. That was someone’s much loved baby,’ but he replied, ‘That’s what we are told to do.’”

All too often, that is what many council refuse people are told to do. From an operational point of view, I can understand it, but it is not humane and there is better practice that they could follow for very little extra effort.

In that incident we again see a lack of council policy, of respect and of empathy. All of that results in an owner still searching, knocking on doors, spending money on unnecessary posters and leaflets, and searching the internet for a cat they will never find. Perhaps a distressed family is not able to sleep at night with the worry that their cat is trapped, has been stolen or is being cruelly mistreated. We all know that pet owners never give up searching. The owner of that cat would surely rather know the truth.

I ask everyone to think for a moment how they would feel if they found out that their pet had been thrown into the back of a wagon and tipped into a landfill site like rubbish. To those who signed the petition, the idea of their family member becoming rubbish is simply abhorrent. A pet’s body cannot be brought back to life but the body is the owner’s property, and the owner deserves the right to choose what happens to it. Many councils are ignoring that.

The Gizmo’s Legacy team have had several high-profile names and organisations supporting them or helping to achieve the target that triggered this debate. Special thanks must go to “Emmerdale” actress Samantha Giles, BBC News, “North West Tonight”, “Granada Reports”, Eamonn Holmes, Ruth Langsford, the lost and found groups on Facebook, Dr Daniel Allen, Richard Jordan, Debbie Matthews, Deborah Meaden, the hon. Member for Bury North, Dermot O’Leary, Rachel Riley, the actress who plays Harriet Finch, Peter Egan, TV vet and campaigner Marc Abraham, DogLost, the Stolen and Missing Pets Alliance, Cats Protection and Harvey’s Army.

Those organisations and individuals recognise the importance of pets in our lives and all share posts from the Gizmo’s Legacy Twitter and Facebook accounts calling for Gizmo’s law. In addition, the team thank the many radio stations that did interviews, all the newspapers that published articles and, of course, members of the public who worked tirelessly distributing posters to help get the signatures. All those people are animal lovers and understand that pets are valued companions to many folk—their pet is more than a family member and is often their best friend.

The way in which the country supported this petition has been heartfelt. It shows the passion people feel for the need for Gizmo’s law. Obviously, the general public were unaware of the practice of many councils, but are grateful to have had it brought to their attention and to have the opportunity to press the Government to amend it. Cats as well as dogs are part of the family. They are not a commodity to be disposed of on rubbish heaps.

For people to lose their cat or dog to a road traffic accident and never have the opportunity to say goodbye rips the heart out of families and wrecks lives. Why have their beloved pet chipped just to be disregarded and thrown away as trash? It takes seconds to scan a microchip, to get the details and to inform the owner. Given that we encourage microchipping as best practice, we need to follow up to make it worth while for people to do it.

--- Later in debate ---

[Luke Pollard]

I agree entirely. That is why it is important that the rules are applied similarly by every council.

As we heard from my right hon. Friend the Member for Cynon Valley (Ann Clwyd), there is no statutory obligation to scan microchipped cats when they are found. However, I am proud that Plymouth City Council follows best practice and scans both cats and dogs that are found on roads. If, sadly, the animal did not survive the accident, it is kept for a further two weeks, so there is plenty of time for the owner to be notified and for the pet to be returned to its owner for a proper goodbye.

The law is only paper if it is not enforced, so we need to ensure that the regulatory framework is in place, that councils understand it, and that the people who work on the frontline, who sometimes get a tough time—those who collect the bins and clean our streets, for example—receive training and understand how important that framework is. Because of the level of cuts, we are asking them to clean more streets, or collect more bins, more quickly. Pausing to collect a cat adds extra work to their day, but it is important that they recognise the value of doing so; that empathy and connection—the thought that it could be their cat—is so important.

[Ann Clwyd]

I referred to Cardiff City Council, a large city council that is also run by Labour. In theory it reports cat deaths, but in practice it does not.

[Luke Pollard]

I thank my right hon. Friend for making that point. That is why it is really important not only that the regulatory framework is tightened but that training is provided so everyone who works on the frontline in our public services, from local councils upwards, understands the value of enforcing that framework and giving proper care to those cats.

Almost one in five households in Britain has a cat, making cats the second most popular pet after dogs. Many people assume that if their pet is microchipped, they will be alerted if something happens. However, we know from the stories we heard earlier and from our own communities that that does not happen in every situation. Under the Road Traffic Act 1988, road users are required to stop and report an accident involving horses, cattle, mules, sheep, pigs, goats or dogs. I think that list partly reflects the very different role of animals in society. The social contract for how animals are used changes every day—we see that in greater demands for protection of animals—so we must ensure that that list is updated to reflect our changing views.

Animals

Ann Clwyd Excerpts

Wednesday 5th June 2019 Commons Chamber

[David Rutley]

I thank my hon. Friend, who makes another really good point. Absolutely—this will help in that dimension, but there is also more that we need to do to make people more aware of where they are sourcing their puppies. We need to do more to tackle puppy theft and dog theft. We will be working on that with various campaigners in the months ahead.

[Ann Clwyd (Cynon Valley) (Lab)]

Everyone involved in the tough grassroots campaigning that took over 10 years to reach this point should be congratulated. I would particularly like to congratulate people in my constituency who worked very hard to get to this point. Will the hon. Gentleman confirm that at the moment Wales is not included in this measure? Does he expect the Welsh Government to follow suit very quickly in doing a similar thing?

[David Rutley]

I thank the right hon. Lady for her point. I will come on to what happens in the devolved Administrations. It is fair to say, however, that the Welsh Government are now considering their response to the three-month consultation. I praise her local campaigners for their hard work. It does take time to get these changes through, but I am pleased to say that in the space of a couple of days we are taking really tough action, on a cross-party basis, to move the agenda forward on animal welfare.

This statutory instrument implements Lucy’s law by making an amendment to the parent regulations—the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018. The commercial sale of pets is already a licensable activity. The amendment means that licensed pet sellers, including pet shops and dealers, will no longer be able to sell puppies or kittens under the age of six months unless they themselves have bred the animals. Alongside the public consultation, a draft regulatory triage assessment was published. This legislation does not require a full impact assessment as the net estimated impact falls significantly below the necessary threshold of £5 million.

The ban will enter into force on 6 April 2020. The additional time before the ban coming into force will allow the sector to prepare. If the ban is rushed, it may encourage abandonment of puppies or their breeding mothers, or other unscrupulous activity. This approach is being supported by welfare groups and campaigners. Once it is enforced, the best place to buy or adopt a puppy or kitten will be directly with the responsible breeder or through one of the country’s many animal rehoming centres.

This Government have shown that we take animal welfare very seriously.

--- Later in debate ---

[Dr David Drew (Stroud) (Lab/Co-op)]

I am delighted to be able to take part in this short debate. The Minister will be relieved that we will not divide the House; in fact, we are very supportive of this measure, and we think its time has come. It has taken a long time to get to this stage, but that does not mean we should in any way undermine how important this bit of legislation is.

I will ask the Minister some questions, because this is one of a number of pieces of legislation that DEFRA is obliged to bring forward, and we are clearly still looking for improvements to sentencing. Dare I say we need a definition of sentience? It is also clear that even rehoming and rescue centres need to be properly defined. I will come on to some of the concerns about that a bit later. As I say, this is only partial legislation, and it has to be made part of much fuller animal welfare legislation.

Today, we will pass this legislation, which is lovingly referred to as Lucy’s law, after the King Charles spaniel that the Minister mentioned. I think it is rather nice that we have given it such a title because that animal was dreadfully abused. It was forced to breed many more times than she should have been and, even worse, the puppies were taken away in the most draconian manner. The petition gained 150,000 signatures, which proves that the British are a nation of animal lovers.

[Ann Clwyd]

It is worth reminding people that when Lucy was rescued from a Welsh puppy farm five years ago, she was suffering. The Cavalier King Charles spaniel’s hips had fused together, and she had a curved spine, bald patches and epilepsy after years of mistreatment. She had been kept in a cage for most of her life, and was no longer able to have puppies. Although she was rehomed, sadly, she died. In memory of Lucy, I would be grateful to my hon. Friend if he mentioned her and the many people who have campaigned in her name.

[Dr Drew]

I thank my right hon. Friend for that. Clearly, it is a dreadful story, and she has filled in the back details.

As I have said, I know the British are a nation of animal lovers, but it is wonderful that 150,000 people put their signature where their heart was. The petition was launched by Beverley Cuddy, editor of Dogs Today magazine. She made the rather rash statement that if the Government accepted it, she would wear an “I love Michael Gove” T-shirt. She may like to give that to the President of the United States when she has finished with it, so he can be completely clear about who that is. She subsequently said that she would wear such a T-shirt about my hon. Friend the Member for Workington (Sue Hayman), the shadow Secretary of State, but we will leave that there.

I pay tribute to the hon. Member for East Kilbride, Strathaven and Lesmahagow (Dr Cameron)—I never get the constituency quite right, but I will keep trying—who is a doyenne of the all-party group on dog advisory welfare. Of course, a lot of other Members have supported this. Behind the scenes, there has been tireless campaigning by Pup Aid, CARIAD or Care and Respect Includes All Dogs, Canine Action UK, the RSPCA, the Dogs Trust, Battersea Dogs and Cats, and Cats Protection, as well as others I have not mentioned. We can be justly proud of how they have managed to get the law through to this stage. That was not difficult in terms of the complication of the legislation, but the sheer effort of trying to get things through this place does take time and effort.

--- Later in debate ---

[Neil Parish]

My hon. Friend raises an interesting point. It is quite expensive, but I am not convinced that where many of these puppies come from the expense is so great. We must also remember that people are probably making £1,200, £1,500 or even £2,000 per puppy with some breeds. They are not smuggling in mongrels or cross-breeds; they are bringing in pure-bred dogs, although they are probably not as pure as they think they are and probably have the potential for disease, which is another issue to deal with—we could be bringing in dangerous diseases at the same time.

I have gone on a bit—you have allowed me to digress, Madam Deputy Speaker—but all these things are closely linked, as I am sure the Minister is aware. I welcome the regulations. There is another issue in respect of banning third-party sales. Let us imagine an establishment that is perhaps not the best breeder in the world. There is a problem there. If someone has to go to the premises to buy the puppies, they will, I hope, see the mother and what is happening in that breeding establishment, so to some degree it will be self-policing. If people go there and think there is something wrong, they are likely to report it and action will likely be taken—either the puppy establishment will be closed down or its operation will be tightened up and things will get better, since sometimes people breed badly out of inadequacy, rather than meaning to do it. So there is a combination of things. One only has to talk to the RSPCA to understand the problem.

Those are the key issues. The other issue, of course, which is more difficult for any Government to deal with, is that of backstreet breeding where people breed dangerous dogs. That is where microchipping comes in and all those other things that can hopefully go with it. By linking microchipping with the ban on third-party puppy sales, we should be able to tighten up on the backstreet breeding as well, however difficult it might be. The Metropolitan police and others are very good at the process because they have the specialists, although that is not the case all over the country.

I will not go any wider than that, Madam Deputy Speaker, because you have been very lenient on me. Suffice it to say that I am delighted to support the regulations.

[Ann Clwyd]

The hon. Gentleman is making an interesting speech. As the owner of the Westminster cat of the year 2019, I think my cat will be concerned that we have not emphasised that the regulations cover cats as well as dogs.

[Neil Parish]

The right hon. Lady is, of course, right. It is also true that there are still a lot of feral cats, and if a feral cat gives birth to kittens, unless someone gets hold of them within a few days they will be feral as well.

The right hon. Lady need not worry: we will not forget cats. Cats are lovely. Dogs are lovely too, but sometimes they are given, shall I say, too big a bite of the bone.

Let me finally end my speech by asking the Minister not only to introduce this legislation, but, please, to increase the sentence for cruelty to animals to five years as soon as possible.

Spring Statement

Ann Clwyd Excerpts

Wednesday 13th March 2019 Commons Chamber

[Mr Speaker]

Order. We need to speed up, because I want to accommodate colleagues. Can we have a one-sentence question?

[Ann Clwyd (Cynon Valley) (Lab)]

I, too, want clarity from the Chancellor. When he talked about environmental spending in England, did he mean only England, or England and Wales? Will a certain amount of money be given to Wales? When I was first elected, 35 years ago, my constituency had one of the worst industrial polluters in the whole UK. It has left us with 27 acres of derelict land at the bottom of a valley, and a lot of wasted investment. Will he please help us to get that toxic waste cleared up and taken away so that the land can be made suitable for people to use?

[Mr Hammond]

The environmental reviews that I have announced today do not involve the distribution of further money. Of course, under the devolution settlement, where matters are devolved, any money announced will be for England only; where they are reserved, money will be made available more widely.

NHS Complaints System: Wales

Ann Clwyd Excerpts

Wednesday 4th July 2018 Commons Chamber

[Ann Clwyd (Cynon Valley) (Lab)]

I am pleased to have the opportunity to talk about something that has been on my mind for a long time.

It is nearly six years since the death of my husband. Some Members will know that he spent his last two weeks on the respiratory ward at the University Hospital of Wales in Cardiff. He was admitted on Tuesday 9 October 2012 to what should have been a caring and safe place. Instead, what we found was the opposite. I left Owen in what I thought was a place of safety, thinking that the hospital could care for him better than we could at home. How wrong I was. Owen went into the hospital mobile, yet spent two weeks crammed in a bed, on a cold, uncaring ward.

Despite the poor care that Owen received, his condition initially settled. In fact, there were provisional plans for him to come home towards the middle of the second week. Sadly, his condition took a turn for the worse. In the early hours of Monday 22 October, I was advised that there was no reasonable chance of his surviving. He lost his final battle the next day. It was then that my battle began: the battle to find out what had happened to him and why.

Many Members will have heard of my concerns regarding the 27 hours he spent on a trolley in the A&E department. A later inquiry identified a number of nursing deficiencies. Sadly, my efforts to obtain information regarding his medical care have been met with considerable obstruction from the board of UHW.

Some time ago, I received help from an experienced NHS consultant, someone who has prepared numerous cases over a period of 30 years when there are allegations relating to clinical negligence. He said—we normally converse in Welsh:

“Ann, roedd gofal Owen yn esgeulus. Hyd yn oed pe fyddai wedi goroesi ei salwch y tro hwn, byddem yn dal I deimlo fod ei ofal yn esgeulus. Yn esgeulus nid yn unig yn ôl safon 2012 ond yn ôl safon 1948, amser dechrau’r Gwasanaeth lechyd.”

That is, in his opinion, Owen’s care during his hospital stay was negligent. In fact, he said that even if Owen had survived his in-patient stay, his level of care would be considered unacceptable, not only by the standards in place in 2012 but by the standards in place at the inception of the NHS in 1948.

My medical friend has pointed out his concerns. He was astonished to find that no doctor saw Owen on either weekend, no consultant saw him and no junior doctor saw him. I should point out that he was on a respiratory ward in Wales’s flagship teaching hospital. He was not in a convalescent ward; he was not recuperating from an acute illness. My late husband was an unwell man with MS, whose long-term disabilities had been made worse by what turned out to be pneumonia that he acquired at that hospital.

Most concerning, according to my medical friend, was the failure of the medical department to have any kind of effective handover arrangement, whereby the doctor going off duty would hand over all the clinical information to the doctor coming on duty. Formal handovers are far more important these days, as the shift systems of junior doctors means reduced hours. This means that over a weekend a patient may be seen by half a dozen different doctors, all working for the same firm.

Since continuing my inquiries about Owen’s care, I have learned a number of medical terms. I now know about a “low grade temperature” and that this may indicate that there is an infection somewhere, without the doctors being able to find out exactly where. I have also become familiar with the term “inflammatory markers”. Inflammatory markers are blood tests that indicate the presence of infection. When the clinical markers change, and in particular when they increase, it suggests that there is an infection somewhere that is not under control. I will refer to just two.

One is known as the CRP—the C-reactive protein. The normal CRP is less than 10; Owen’s CRP was 22 on admission. Now, 22 is not particularly high, but it suggests that there may be an infection somewhere. Eight days later Owen’s CRP had crept up to 41. The fact that it was increasing—“going the wrong way” as the medics would put it—indicated that he could have an infection that could be going out of control. Owen’s neutrophil count—the type of white blood cell that increases during an infection—was also “going the wrong way”. The normal is less than six. It was 8.7 on his admission—[Interruption.] Excuse me, Mr Speaker; I am sorry, but that is my phone.

[Mr Speaker]

That is an extraordinary musical intervention on the right hon. Lady, but I am not sure it is up to her high intellectual standards—but the hon. Member for Strangford (Jim Shannon) has come to the rescue, being a selfless public servant as he is.

[Ann Clwyd]

The normal is less than six; it was 8.7 on Owen’s admission, and eight days later it was 10.6.

Doctors will tell us that they do not just look at the results of blood tests; they also look at the patient. In Owen’s case, they failed to look at the blood tests and they failed to look at the patient. Members will no doubt be surprised to hear that although Owen’s inflammatory markers had increased during his second week in hospital, this was not recorded in his clinical notes. The tests that noted the increase in CRP and the neutrophil count were done on the Friday. That was four days before his death from hospital-acquired pneumonia. No one saw the results. No one saw Owen. No doctor saw him on Saturday. No doctor saw him on Sunday. By Monday, it was too late. I think it is reasonable to assume that if Owen had received effective antibiotics when his inflammatory markers were increasing, he would have stood a fighting chance and would have survived that infection.

I continue to be shocked by the way the hospital board has dealt with my concerns. Members might have heard of so-called independent reports. There was nothing independent about this particular report. All the members were employees of the Cardiff and Vale University Health Board. The chair was the deputy nursing director, Mandy Rayani. The board’s investigation failed to comment on the medical deficiencies that I have mentioned, but it very quickly acknowledged my “adverse perception” of what happened.

Most of my claims of poor care were denied. Of the 31 concerns that I raised, 21 were rejected. This was despite the fact that a few weeks after my husband’s death, Health Inspectorate Wales, the body that inspects Welsh hospitals, visited the ward where my husband had been a patient. While it was inspecting the ward, it noticed that senior nurses went off for their lunch leaving patients who needed assistance to eat without any help, that some patients were found without buzzers to call for assistance, and that individual care plans were not in place for the patients, yet my concerns were dismissed as my “adverse perception” by the deputy director of nursing, Mandy Rayani, in UHW’s so-called independent report.

I remain unhappy with the attitude of the health board. When Owen died, the chief executive was Adam Cairns. He has now left the country and is working in the middle east. When he left, I took my complaint up with other executives and I have found—as I did when I was writing my report for the Government on hospital complaints—that the culture of deny, delay and defend has continued.

I wrote to Maria Battle, the chair of the health board. I wanted to know why no one had spotted the abnormal blood results. I wanted to know why Owen’s low grade temperature did not appear to be of concern to anyone. The first meeting was postponed. We eventually met on 2 August last year. Despite my PA telephoning the board to ask for a copy of its response a week earlier, my medical colleague and I were not allowed to see the report until we arrived in the building for our meeting. I was astonished to hear Ruth Walker, the senior nurse, saying that she had taken it upon herself not to release the report prior to the meeting. I would have expected such a decision to be made by Maria Battle as chair of the board, by Dr Graham Shortland, the medical director, given that the matters mainly related to medical care, or by Dr Sharon Hopkins, who at that time was the acting chief executive.

I believe that the decision of the board to refuse to release this document beforehand reflects its dismissive, insulting and gratuitous attitude to members of the public and to the families of loved ones. It reflects the overall cover-up mentality that is all-pervasive in this health board.

[Jim Shannon (Strangford) (DUP)]

I congratulate the right hon. Lady on securing this debate and on the very personal and poignant way in which she has told the story of her husband’s last few days in hospital. Has she at any stage considered referred this matter to the medical ombudsperson and asking them to investigate her complaint? Hopefully, they would come up with an answer that would satisfy her and perhaps give the Minister a way of taking this forward.

[Ann Clwyd]

I am grateful for that kind intervention, and I can assure the hon. Gentleman that I have been down all the official routes.

At the meeting, I soon discovered that it was impossible to get straight answers to my straightforward questions. Ruth Walker, for example, said that the problems of Owen’s care have been addressed by the introduction of the EWS—early warning signs—system. When my medical colleague pointed out to her that all the nursing notes were entered in the EWS format, she could not come up with an explanation. I was also astonished that Dr Shortland was unable to give a straight answer when asked about the arrangements for weekend medical cover. The board members were prepared to hide behind another independent report, but the report was incomplete, failing to comment on Owen’s continuing low grade fever, the rise in his white blood cells, the rise in his C-reactive protein count, the failure of an effective handover process between medical staff and why no doctor saw Owen during his two weekends in hospital.

I have always been a strong supporter of our national health service. I can be proud of representing Cynon Valley, a constituency that is both geographically and philosophically close to the community that bred Aneurin Bevan. It was the community that formed Bevans’ views on the need for an effective health service that is free at the point of need and where the quality of care is not influenced by one’s ability to pay.

Long before becoming a politician, I was on the Welsh Hospital Board from 1970 to 1974 with people such as Arianwen Bevan-Norris, who was Aneurin Bevan’s sister, and Archie Lush, his agent, and I know what they would be saying to me today: “Carry on. Keep on going.” They would not have accepted these kinds of answers. I was also the only Welsh member of the royal commission on the national health service, which met for three years from 1976 to 1979. We made many recommendations at the time, but they were unfortunately not acted upon. If they had been, I am sure that some of today’s problems would have been avoided.

The House will understand my sorrow at the loss of Owen. It is heartbreaking to find that the people whom we appoint to safeguard our services, and who benefit from a significant income and a highly respected position in our society, are unable to address the failings of their organisation, engaging instead in obfuscation and half-truths. The cover-up mentality has to stop. We all make mistakes, but we should be ready to admit them.

My case is not unusual. I have previously told the House of the thousands of letters I received from people from all over the country when I was producing a report for the Government on complaints in England. I knew that the NHS did not treat its complainants well, but I did not expect to be here still looking for answers nearly six years later. In the past, Mr Speaker has allowed me to read out letters that I have received, and more than 4,500 people have written to me about NHS complaints, 500 of which related to the University Hospital of Wales. I am sorry to say that two of my close friends have since died at the same hospital, and complaints have been made about their treatment as well.

In the introduction to the shocking report on Gosport War Memorial Hospital, which was published a few weeks ago, Bishop James Jones of Liverpool said that

“what has to be recognised by those who head up our public institutions is how difficult it is for ordinary people to challenge the closing of ranks of those who hold power. It is a lonely place, seeking answers to questions that others wish you were not asking.”

I will continue to ask those questions on behalf of my family and of the many others who are grieving and who have not had answers.

Article 50: Parliamentary Approval

Ann Clwyd Excerpts

Monday 11th July 2016 Commons Chamber

[John Penrose]

My hon. Friend asks an extremely pertinent question. That will be one of the matters that the incoming Prime Minister and her negotiating team will factor into their decisions about the timing and order of play of the negotiations. I am afraid that I cannot offer my hon. Friend much more than that now, but the point he raises must be an important case study that will be front and centre of people’s consideration as the decisions are made.

[Ann Clwyd (Cynon Valley) (Lab)]

The majority of my constituents still feel very angry. They feel that they were misinformed—that is putting it mildly—and therefore think that they need to know the facts. One of the facts pointed out to the Foreign Affairs Committee was that the Foreign Office will need to be doubled in size. Given that the autumn statement said that there would be drastic cuts in Whitehall, should we not have a new autumn statement to spell out the implications of Brexit to the British people?

[John Penrose]

It is clear that many things will change in the new world that we now face. The country’s trade orientation, foreign policy and so forth will all have to be readdressed and amended, just as many of our businesses will have to reassess how they do business. The right hon. Lady is absolutely right that some consequential changes might be needed, but I say again that I cannot prefigure anything that the incoming Prime Minister may be considering. Like me, the right hon. Lady will have to wait until announcements are made. I will take what she said as a potential submission to the new prime ministerial team, and perhaps it will consider her remarks in that light.