Performance of Royal Mail
Andrew Ranger Excerpts(2 weeks, 6 days ago)
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Andrew Ranger (Wrexham) (Lab)
Like colleagues from across the House, my constituents have been telling me for months and months now—in casework emails, in surgeries, on street stalls and everywhere else you can think of—that the service they rely on is no longer the one they used to have. As has been mentioned many times, residents report important letters arriving weeks late, hospital appointments being missed, financial documents turning up long after they were needed, and businesses struggling with uncertainty over deliveries.
For communities such as Wrexham, this is not simply an inconvenience; it is a matter of fairness, connectivity and trust in a public service. While many people have embraced digital communication, not everyone can. Elderly residents, vulnerable individuals, rural households and those without reliable digital access continue to depend on the arrival of letters through the door.
Kirsty Blackman
On missed deliveries, and I suppose their emotional cost, the Chair of the Treasury Committee, the hon. Member for Hackney South and Shoreditch (Dame Meg Hillier), asked the right hon. Member for Bristol North West (Darren Jones) about the resource cost for Royal Mail. Does the hon. Member for Wrexham (Andrew Ranger) agree that the potential cost to the economy of Royal Mail not delivering these letters—the cost to public services, with NHS appointments being missed—could be rediverted in order to fund some of Royal Mail, were it to be renationalised?
Andrew Ranger
The hon. Member makes a really good point. That is definitely something we need to investigate, because it is probably a very valid point.
Postal services remain a lifeline for those who do not have digital connectivity, and any failures disproportionately affect the most vulnerable. As has been acknowledged across the House, Royal Mail is facing difficult circumstances. Letter volumes have fallen dramatically over many years and parcel volumes have grown significantly. That reflects changes across the world. Royal Mail is operating at a loss and faces significant structural challenges.
All that being said, understanding those challenges cannot mean accepting poor service. One of the most concerning issues raised with MPs by postal workers and their representatives is the widespread perception that parcels are increasingly prioritised over letters, and constituents say the same. That is despite assurances to the contrary. I have constituents who see parcels arriving promptly, on time, delivered by Royal Mail when they were supposed to be, but not letters.
Serious workforce concerns are also being reported. As we have heard, there have been retention problems due to changing terms and conditions, reports of 400 postal workers leaving the organisation each week, a culture of intense monitoring and an increasingly difficult working environment. It is clear that Royal Mail cannot provide a high-quality service without a motivated and stable workforce. At the same time, serious questions remain about the long-term sustainability of the current model, in terms of the universal service obligation, the delivery of letters, and the regulatory model.
My constituents and everyone else’s want three simple things: they want their letters delivered on time, they want transparency when things go wrong, and they want accountability from both Royal Mail and the regulator. Too often, MPs are told that performance is improving while residents continue to experience delays. Too often, complaints disappear into automated systems without satisfactory answers, and too often, local concerns are met with generic responses rather than meaningful action.
As has been said, Royal Mail occupies a unique position in our national life. It is not just another company; it is a vital part of the UK’s social and economic infrastructure, and it remains a public service even though it is a privately owned company. That is why this matters. I urge the Minister to continue engaging with Royal Mail, Ofcom, workforce representatives and consumer groups to develop a long-term vision for postal services. Any future reforms must protect the universal service obligation, while recognising the needs of communities, supporting a sustainable workforce, and ensuring that no part of the country is left with a substandard service. I wholeheartedly agree with my right hon. Friend the Member for Bristol North West (Darren Jones) on some of the options that he presented about a possible future for Royal Mail.
Our constituents do not expect perfection—they understand that times change and markets evolve—but they do expect that when a letter is posted, it arrives when it should. That is not an unreasonable expectation; it is the foundation of trust in a service that has connected communities for generations.
Madam Deputy Speaker (Ms Nusrat Ghani)
I call the Liberal Democrat spokesperson.
Oral Answers to Questions
Andrew Ranger Excerpts(11 months ago)
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Mr Speaker
That is not what we have been told by your department, but I am sure we can make arrangements accordingly.
Andrew Ranger (Wrexham) (Lab)
Alan Gemmell (Central Ayrshire) (Lab)
The Minister of State, Department for Business and Trade (Chris Bryant)
We are championing investment across every nation and region. At the recent regional investment summit and Wales investment summit, we showcased the strengths of our world-leading sectors and secured billions in private investment and commitments. We are making the UK the best place to start, scale and invest, while cutting unnecessary regulation so that businesses can innovate, create jobs and help rebuild our economy.
Andrew Ranger
As someone with a long and proud career in the hospitality industry before being elected to this place, I know—as we all do—that the sector plays a vital role for our high streets and communities. It brings people together, provides crucial local jobs and boosts economies. In Wrexham alone, over 1,200 people are employed in the sector. Alongside measures announced in the Budget and already this morning, will the Minister set out what the Government are doing to support the beer and pubs sector as part of their plans to revitalise our high streets, strengthen local economies and safeguard hospitality jobs in Wrexham and beyond?
Chris Bryant
My hon. Friend refers to his long and proud career in the industry. It can’t have been that long, because he is so young—[Interruption.] I am being nice.
One thing I have felt very strongly about for a long time is that the hospitality industry in the UK needs to consider a job in the industry as a proper, honourable career. All too often they are seen as jobs that are only done by a few people for a couple of months before they go on to university or whatever. We need to completely change that. That is why as a Minister in the Department for Culture, Media and Sport I tried to ensure that we have proper centres of excellence for hospitality in the UK so that it is a career that is available for people for the whole of their lifetime.
My hon. Friend will know of the work that is being done in Wales via Pub is the Hub to help rural pubs diversify. I think that is really important, and we are committed to ensuring that it continues.
Oral Answers to Questions
Andrew Ranger Excerpts(1 year, 3 months ago)
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Justin Madders
We are not turning our back on parents or children. We are actually having the biggest expansion in workers’ rights and family-friendly policies that we have seen in a generation. Clearly, we will not be able to satisfy every issue in this area, but that is the point of the review. We are looking at the system in the round. It needs improving and modernising and that is what we intend to do.
Andrew Ranger (Wrexham) (Lab)
The Secretary of State for Business and Trade (Jonathan Reynolds)
I am delighted by the hugely positive response that the industrial strategy has received. It is a plan to lift every part of the country, making it easier and quicker to do business and to invest. For north Wales, with its formidable prowess in advanced manufacturing, it is a very significant set of proposals. The same is true for Wales as a whole, as I demonstrated on Monday at Port Talbot at the groundbreaking of the new electric arc furnace, which will get the enhanced supercharger discounted energy price.
Andrew Ranger
I totally agree with my right hon. Friend; this Government’s industrial strategy backs businesses in Wales not just with words, but with action and billions of pounds of investment over the next decade. In Wrexham, we are fortunate to have fantastic businesses, such as Kellogg’s and Hydro Aluminium among others, which have exciting ambitions for high-tech expansion. One barrier that needs to be overcome is sufficient power supply to the industrial and trading estates where they are based. Will the Secretary of State please update me on how the strategic sites accelerator will support them in doing so and the proposed timeline for its implementation?
Jonathan Reynolds
I thank my hon. Friend warmly for his question. I am excited about this. The strategic sites accelerator will prepare and accelerate sites for development by using Government tools, such as land acquisition, planning certainty and infrastructure support, to overcome existing barriers to investment on sites. It is designed to create jobs, to attract investment and to support our industrial and net zero priorities. It will work alongside other initiatives such as the connections accelerator service, which will streamline grid connections for major investment projects. It is about going faster, being bigger and being more ambitious for new investments, such as those that could come to my hon. Friend’s area. I can tell him that the Office for Investment is working jointly with the Ministry of Housing, Communities and Local Government and Ofgem to take this vital work forward. I expect capital to be deployed initially under this programme in 2026-27.