Universal Credit Project Assessment Reviews

Lord Field of Birkenhead Excerpts

Tuesday 5th December 2017 Commons Chamber

[Mr Gauke]

I very much agree about the importance of a culture in which problems can be identified and passed up the command chain, with that system understood across the board. Clearly, when that does not happen, something needs to be addressed. When I entered this House in 2005—the right hon. Gentleman was a Minister at the time—we were wrestling with the problems of the tax credit fiasco, which was causing misery for vast numbers of people. If Members want an example of a project that failed because there was not a willingness to identify problems early, that is it.

The Infrastructure and Projects Authority’s policy that review reports remain confidential is founded on the position that an effective and trusted system of assurance in government is in the public interest, and that the premature disclosure of review reports undermines that public interest. Those considerations must be balanced with the desire for transparency and parliamentary scrutiny. In exceptional cases, sharing information with a Select Committee, in confidence, can be appropriate.

The motion refers to a number of reports, many of which date back some years, as my hon. Friend the Member for South Cambridgeshire (Heidi Allen) pointed out. To disclose those papers without subsequent reports showing how well universal credit has progressed would give a partial picture. In line with the motion, I will provide, by the time the House rises for the Christmas recess, the reports directly to the Work and Pensions Committee. Let me point out to the shadow Secretary of State that her motion does not require us to publish these reports or to lay them before the House. Specifically, it says that those reports should be provided to the Committee. In those circumstances, it is acceptable for us to do so. As is customary, I will need to consider redacting any appropriate material, such as the names of junior officials and information that is commercially sensitive. I wish to emphasise that it is the Government’s view that this is an exceptional request that will be agreed to on an exceptional basis, and does not set any precedent for future action. Against that background, I shall provide the reports to the Select Committee on a confidential basis. In those circumstances, I hope and expect that the documents will not be disclosed further.

[Frank Field (Birkenhead) (Lab)]

The Secretary of State has hit on a very important distinction between the motion that we are debating today and the one about Brexit documents. That motion said that the documents should be made available to the Brexit Committee and then laid before the House. Today’s motion does not say that; it says that the reports should be given to the Work and Pension Committee. We are not a Committee of Privy Counsellors. We have never been in a position like this before so, if I catch your eye, Madam Deputy Speaker, I would like to develop this theme, because we are in totally new constitutional waters. The motion, which has now been accepted—we can all go home in a minute, or bring on the next business—is different, and puts us in a different constitutional position than the one that was outlined for the Brexit Committee.

[Mr Gauke]

The right hon. Gentleman is absolutely right. I can only assume that those who tabled the motion worded it carefully. They chose its wording on the basis that it was about providing information to the Work and Pensions Committee. As I have said, I do believe that, in these circumstances and for the reasons that I have set out, the Select Committee will treat this matter confidentially, but he is absolutely right to draw attention to that distinction.

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[Frank Field (Birkenhead) (Lab)]

I want to make three points. First, universal credit is not being introduced in isolation; it follows so-called welfare reforms that were made under the Labour Government, the coalition Government and this Government. The cumulative impact for many of my constituents has been destitution. We have made decisions in this House to pay for pensioner households rather than ordinary families.

I have being running constituency surgeries for 38 years. At the most recent surgery, just last Friday, for the first time ever a gentleman rose after we had spoken and I had to try to persuade him not to commit suicide. Such was his desperation at the future he saw for himself. I realised that the hand that shook my hand was wet, because he had been crying. The hand that shook my hand was the hand that had wiped away those tears.

On Friday, Feeding Birkenhead—a brilliant organisation, but one that ought to be unnecessary—reported a family coming in, a husband and wife and their young child. The child was crying with hunger. The family was fed. The father said that it had been a lucky week for him, because neighbours had taken pity and invited them to a funeral, so that they could finish off the food after the other guests had been fed. When their little boy was shown the shelf where the toys and lunch packs were kept, he chose the lunch pack. That is the background of growing destitution that I see in my constituency, and against which we have to judge universal credit and the debate we are having today.

Many DWP staff do not share the Secretary of State’s confidence in this benefit. Feeding Birkenhead is putting considerable food through schools, which get it home where it is needed. On Saturday we will be filling thousands upon thousands of Christmas hampers, and among the volunteers will be 146 DWP staff. They know where this benefit is going and they are unhappy. [Interruption.] The Secretary of State is mumbling. Their inability to show their normal compassion by having discretion is an issue of such importance that we will return to it soon.

Against that background, we come to the request for papers. The Secretary of State and I have noticed that this motion is different from the motion on the Committee on Exiting the European Union. That Committee was to receive the papers and lay them before the House. This motion does not ask for that. I love being a member of the Work and Pensions Committee, but I can assure the House that we are not a group of Trappist monks and monkesses; people will naturally want to talk. Therefore, before any documents come to us, I will be asking for the Speaker’s interpretation of this motion, and what sense of secrecy or honour will bind the Committee when we receive the documents. Even if we only read them, that will surely affect how we pose questions. If they are all so good, surely we would have received them long ago.

[Neil Gray]

The right hon. Gentleman is making an incredibly powerful and emotive speech, and I commend him for it. Does he agree that the partial publication, and giving the redacted copies to the Select Committee, leaves its members in an invidious position? As the Committee Chair, does he think that it would be far better for the Government to publish the reports in full and publicly, as the Information Commissioner recommended?

[Frank Field]

That is why I will seek the Speaker’s advice. It may partly be why Members on the Treasury Bench have accepted the motion: because it now shifts all the pressure from them to the Select Committee. As I said, we are thankfully not made up of Trappist monks and monkesses. We are all very active members of the Committee.

I will make my last and perhaps most important point. The Government and Government Back Benchers —a rather rude one to my hon. Friend the Member for Great Grimsby (Melanie Onn) earlier—keep making assertions about the wonder of the benefit, for which there are no figures in the public domain. We do not know how the benefit affects work records, apart from those of the simplest claimants. We do not know from the Government the effect on rent arrears or on the use of food banks. We do not fully know the numbers of people who are waiting in our constituencies for more than six weeks—soon, thank God, five weeks, on which I congratulate the Secretary of State.

In the great spirit of openness, with which the Secretary of State has landed the Select Committee, I hope that we will shortly put before Parliament the data on the working of the new benefit, which will tell us whether the grand assertions that the Secretary of State and Ministers continue to make are true. I hope that they are true, but none of us has the data to back them up.

Before we do not vote on the motion tonight, I want to recall that the benefit is being rolled out for families of working age who have suffered multiple and cumulative benefit cuts. I described some of the effects. How does an MP give someone hope, when I do not have hope for them, that things will radically improve, and persuade them not to top themselves? What do we do to a family, who last year gave toys for our Christmas hampers, but have been so reduced in circumstances that this year, their little boy cries with hunger? That is the message that I want to go out from the debate.

We will receive the documents and advice on what we are to do with them, but I hope that the Secretary of State does not believe that releasing them—some of historical value—will prevent the Committee’s insistence on a proper publication of data, which allows us to hold the Government to account for the hunger in our constituencies.

[Heidi Allen (South Cambridgeshire) (Con)]

I do not know where to start after that. I am humbled by the words of my good friend the right hon. Member for Birkenhead (Frank Field). No Governments are perfect, no benefit system is perfect and no debate or motion is perfect, but by God we will work together and make this better.

Select Committees are cross-party and they play an important role in scrutiny. Our Work and Pensions Committee is no different. I am sure that our focus on universal credit—I am sorry; I am not very good at this job, am I Mr Deputy Speaker?

[Frank Field]

I am amazed because, for the first time, I have been able to report publicly the events I described without weeping. I am so affected by them—I am as affected as my hon. Friend. That is the debate that we are really having: how do we represent here the desperation of many of our constituents when many of us feel that we cannot offer them hope? I fear that that may not have helped my hon. Friend, but it was meant to.

[Heidi Allen]

We have a job to do. I am sure the Select Committee’s evidence-gathering helped the Government to identify improvements and make universal credit better. We will continue that work.

No one should underestimate the poverty-fighting potential of universal credit. I believe that and mean that most sincerely. There is a reason why work coaches are so motivated by it. There is a reason why, when claimants are fully up and running on it, they move into work faster and stay in work for longer. That does happen. The old system of multiple individual benefits was no better than a game of roulette. What kind of reward was it when a determined claimant successfully gained more hours of work only to lose their benefits? On their way up, they were stopped in their tracks by a benefit trap set at an arbitrary and life-limiting 16 hours. No one should be proud of that and no one should want to sustain that.

Universal credit is totally different. It offers a wraparound support service to claimants. I am the first to admit that the roll-out has had more issues than it should have had. There are aspects of the system I wish had been fixed before we pushed the button to roll it out further. I understand, however, why the Government were reluctant to pause it. They were eager to offer that transformative support and its potential for a better future to more claimants. That is what the Government wish to do. I was pleased, therefore, when the Chancellor announced in the Budget a package of reforms worth £1.5 billion. Reducing the six-week wait, specifically asked for by the Work and Pensions Committee, was critical. I understand that banking system limitations meant that reducing the wait even further beyond five weeks was technically impossible, but the Prime Minister, the Secretary of State and the Minister for Employment listened to our concerns regarding the risk of rent arrears and debt, which were real, and then made further—I believe arguably greater—concessions than taking an additional one-week delay away. They increased availability and doubled to 100% the size of advance payments, so that emergency funds would be available to claimants on day one. The payback period was also doubled to 12 months. This means that no claimant will be without money if they need it. No ifs, no buts—fact. If someone needs an advance today, they get it.

The most welcome addition, for me at least, was the automatic additional payment of two more weeks of housing benefit for all claimants currently in receipt. That is huge! That is an additional two weeks of housing money on top of universal credit monthly payment. This is the good that the Government can do. These are the actions of the Government I envisaged when I first heard Theresa May on the steps of No. 10.

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[Douglas Ross]

I am grateful to the hon. Gentleman for bringing me on to what is going to be published. The Government have agreed to exactly what is requested in this Opposition day motion, and I was pleased to hear the Secretary of State confirm at the Dispatch Box that he will ensure that everything that has been asked for will be delivered.

I listened most intently to the emotive speech of the right hon. Member for Birkenhead (Frank Field), but he went on to say that he was not particularly happy with the Government agreeing to everything in the motion and, indeed, that he will be raising the contents of the motion with Mr Speaker. I politely suggest that it may have been more useful for him to raise that concern with the Opposition Front-Bench team, because this is a Labour motion that the Government have accepted. The papers will be published, and any differences of opinion that the right hon. Gentleman now wants to raise with Mr Speaker should have been raised more promptly with his own Front-Bench team, because what they have asked for will be delivered.

[Frank Field]

Whatever has happened has happened. I welcome this motion, and I will seek Mr Speaker’s advice, because I shall keep the story going in doing so.

[Douglas Ross]

But stories start somewhere, and the right hon. Gentleman could have started his story with the Opposition Front-Bench team, because he seems to be most critical of them for not asking more of the Government.

I accept the useful point made by my hon. Friend the Member for North East Derbyshire (Lee Rowley), who suggested that Labour now wants more given that the Government have accepted what was requested in the motion. However, the information is extremely dated, so we have to question its merit and benefit given that the system has developed considerably. We have had four debates in the Chamber, and the policy has been developed since the Chancellor gave his Budget and will continue to be developed as we go forward.

Speaking of the Chancellor and his Budget, I welcome the £1.5 billion to address concerns around universal credit. [Interruption.] I hear the hon. Member for Airdrie and Shotts (Neil Gray) say, “That is not enough.” I listened carefully to his speech, in which he could not accept that the Government have done anything good, saying that this Government must be bad when they talk about universal credit and that he was not happy with the proposals in the Budget. I would therefore like to know what he thinks about Citizens Advice Scotland, which welcomed the changes to universal credit in the Budget, saying:

“Taken together, these measures will make a real difference to those claimants who are currently experiencing hardship.”

That is the sort of response that we should be getting from the Opposition parties.

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[Luke Graham (Ochil and South Perthshire) (Con)]

Our welfare system has historically been the victim of criticism from both sides of the House. Colleagues, their views often stoked by the media, take opposing rhetorical positions that rarely lead to improvements in the system and certainly do not help individual constituents. I thank the Secretary of State for making exceptions and publishing the extra information for the Work and Pensions Committee. I hope that it will help with the Committee’s work. In the future, I hope that we will have more up-to-date analysis that will help to guide that work in a more meaningful way.

In previous debates on universal credit—we have had a few—Members of all political stripes in this House have accepted that universal credit is a positive and transformational reform, and that it is a real attempt to change the culture and improve results for those hoping to get into work. Everyone will recognise that the roll-out has encountered challenges, but I hope that most Members would accept that, with a nine-year roll-out, the Department for Work and Pensions has reacted to concerns raised. It should not be forgotten that most major Government welfare programmes encounter difficulties, as the last Labour Government did when they made £2 billion of erroneous payments of tax credits, forcing working families and single parents to pay back money that they had already spent. This is not party political; it is about the difficulties of being a responsible Government.

In my constituency, there is one jobcentre, which is in Alloa, where universal credit went live with full service in June 2017. The jobcentre in Perth, which is just outside my constituency but also serves my constituents, will have full service in 2018. I have been into those jobcentres. I have worked for a day in the Alloa jobcentre, sitting in with the new cohort who were transitioning on to universal credit, and even with individual claimants who were coming in for the first time to apply for universal credit. I saw how beneficial and transformational universal credit can be when properly applied.

I want to pick up on some of the comments made by the Opposition, particularly by Members on the Labour Benches, and to look at the reasons why people are having more difficulties and going to food banks. I asked my office to analyse all the people who have come to my office with universal credit concerns. Two of the key issues were waiting times and limited information such as not knowing how to access advances. I have fortunately been able—through this place, thanks to the Minister—to push for extra training in jobcentres in Scotland to ensure that advances are now proactively offered to claimants across Scotland. Thanks to the dedication of my constituency team, 80% of our universal credit cases have been satisfactorily resolved in a very short period of time. They were fixed because this is a new system, and I pay tribute to my team for all their work.

I must mention some of the rhetoric on the Opposition Benches, specifically from the hon. Member for Reading East (Matt Rodda), who referred to people having a Dickensian Christmas. With the greatest respect to the hon. Gentleman, I have lived in developing countries such as China and Thailand, where I really saw harrowing inequality. People with no limbs had to beg on the street because there was no welfare system and they had no protections whatever. It is completely unfair of him to cast the same aspersions on this Government and our country.

One of the reasons I gave for why my constituents are struggling to access universal credit was limited information. Many of them have come to me because they are nervous about what they see in the media, and they believe they cannot access universal credit and advances.

I welcome criticism. To be fair, SNP Members have criticised universal credit and, as I will explain in a moment, many points have been addressed as a result of that criticism from them and from the Conservative side too. However, we have to be careful about the rhetoric we use, because it has real implications for people in our constituencies.

[Frank Field]

I disagree with my hon. Friend the Member for Reading East (Matt Rodda) because the Christmas story written by Dickens had a happy ending.

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[The Minister for Employment (Damian Hinds)]

Universal credit is being introduced at a time when record numbers of people are in work and unemployment is at its lowest for 40 years. It is a vital reform, replacing the outdated and complex benefits system of the past, which too often stifled people’s potential, as my hon. Friends the Members for Rochester and Strood (Kelly Tolhurst) and for Middlesbrough South and East Cleveland (Mr Clarke) outlined. Six benefits are replaced with one simple monthly universal credit payment, designed to support people whether they are in or out of work.

Under UC, claimants are better off when they move into work and they are better off when they progress in work. People’s UC is gradually reduced as earnings increase, so claimants will not lose all their benefits at once if they are on a low income. My hon. Friend the Member for Moray (Douglas Ross) reminded us of features of the previous system that called out for reform. With UC, there is no 16-hour ceiling, no 16-hour floor, no such thing as “permitted work”—or, rather, non-permitted work—and there is no upheaval and risk in terms of people’s benefit as they move into a job, as my hon. Friend the Member for Wealden (Ms Ghani) mentioned. This means that the more people work, the more money they get in their pocket. So UC supports those who can work and cares for those who cannot, while being fair to the taxpayer as the Government continue to spend around £90 billion a year supporting people of working age.

My hon. Friends the Members for Stirling (Stephen Kerr) and for Aldridge-Brownhills (Wendy Morton), the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone), who spoke about Wick, and others spoke of the dedication of Jobcentre Plus staff and of staff at housing associations and elsewhere, and the great deal of preparation going into readying for universal credit, and I echo those words of appreciation. I also say to any Members who have not recently visited their local jobcentre: please do so.

My hon. Friend the Member for North East Derbyshire (Lee Rowley) spoke of the phased roll-out approach and how that allows the Government to learn from frontline feedback and evolve the system, making the changes to improve as we go along, and making sure that people who need help can get it.

The Budget package that the Chancellor set out will put more money into claimants’ hands earlier, ensuring extra support for those who most need it. This is a £1.5 billion package and it addresses concerns that have been expressed about the delivery of the benefit, as my hon. Friend the Member for South Cambridgeshire (Heidi Allen) rightly said.

This month, new guidance will be issued to staff to ensure that claimants in the private rented sector who have their housing benefit paid directly to landlords are also offered that option when they join universal credit. From January, we will make two changes to advances, and my hon. Friend the Member for Ochil and South Perthshire (Luke Graham) reminded us of the new guidance given in jobcentres to make sure that advances are entirely known about. The changes are increasing the maximum recovery time from six months to a year and the maximum amount from 50% to 100%.

I should mention to the hon. Member for Reading East (Matt Rodda) that in practice this also means that new claimants in December can receive an advance of up to 50% of their overall entitlement, and may receive a second advance to take it up to 100% in the new year. So no one who needs immediate financial assistance will need to wait until the end of the first assessment period.

It has been said a few times that advances are a loan. An advance brings forward a payment, but it is not an advance like a normal loan, as there is no interest to be paid. It is also not like a normal wage advance in the sense that it does not just come out of people’s first payment. In addition, from February we will remove the seven-day waiting period, benefiting about 750,000 new universal credit claimants a year by an average of £160 per household. My hon. Friend the Member for Mid Dorset and North Poole (Michael Tomlinson) asked me to confirm that that is a net improvement in the cash position. Waiting days were a long-standing feature of the benefits system, so he is exactly right.

From April, as claimants with housing support transfer to universal credit, an additional two weeks of housing benefit will continue to be paid. That change will provide an average of £233 pounds in additional financial support per household for 2.3 million claimants over the roll-out. From February, the initial wait for payment will comprise an assessment period of one calendar month, during which evidence of earnings and so on will be gathered, and up to a further week of payment generation and administration via Bacs. A claimant’s first UC pay date will be up to seven calendar days after the end of their initial assessment period, and subsequent pay due days will be on the same date each month. As my hon. Friend the Member for West Aberdeenshire and Kincardine (Andrew Bowie) said, most people are paid monthly, and that is the case for universal credit, too.

I want to try to respond to as many of the points made in the debate as I can, but I fear I will not get to all of them. The hon. Members for Eastbourne (Stephen Lloyd) and for Central Ayrshire (Dr Whitford) talked about different payment patterns. It is a reality of devolution that they are possible under the devolved Administrations, and we will engage with them to make that work. However, we think that monthly is the better payment pattern. It is not that it is impossible to use other patterns, and an argument for why payment should be weekly could be constructed, but few things are paid fortnightly. Monthly is the more sensible pattern, and it is only way by which the assessment period can take account of all the different patterns of how people in work are paid.

My hon. and learned Friend the Member for South East Cambridgeshire (Lucy Frazer) noted the use of Opposition days in respect of matters relating to the release of documents and discussed other urgent matters that have not been covered in the meantime. My hon. Friend the Member for Brentwood and Ongar (Alex Burghart) talked about the positive role that the Work and Pensions Committee can play in the process. My hon. Friend the Member for Bolton West (Chris Green) reminded us of the need for care and responsibility in interpreting reports. The hon. Member for High Peak (Ruth George) asked about the post-implementation review, and that will come in 2022. My hon. Friend the Member for South Suffolk (James Cartlidge) mentioned the importance of fiscal responsibility, and universal credit will save substantially on fraud and error.

[Frank Field]

Will the Minister give way?

[Damian Hinds]

I cannot. My hon. Friend the Member for Stirling (Stephen Kerr) asked about home visits, and I can confirm that the DWP makes around 300,000 home visits a year, most of which are completed within 10 days.

I want to turn specifically to the comments of the right hon. Member for Birkenhead (Frank Field), who made a passionate, powerful, emotive speech. Nobody here could fail to have been affected by the moving stories that he related. I know that that is what brought him into politics, and I would never question his motivation, sincerity or determination. However, on the behalf of everybody on this side of the House—I can say this with no fear of contradiction—that is what brought us into politics, too. When we talk about extending free childcare, school results, the national living wage, the creation of 3 million jobs, the reduction in income inequality and record-high household incomes, they are not just statistics; they are steps towards tackling injustice and spreading opportunity, and universal credit is at the heart of that list.

Universal credit helps to prepare people for work through personalised support and help with IT skills and budgeting, by paying people monthly like most jobs and by paying money to people, not landlords. It helps people into work by removing the risk to their benefit claim by making it visibly clear that work will pay and by covering childcare costs in the run-up to work, so that children can settle and people can get set and ready for the first day at work. Once people are there, it helps them to get on in work, because it pays out based on earnings, not hours, because it covers more of their childcare costs, and because there are no hours rules and no restrictions on progression. We are in the middle of a fundamental structural reform that is already improving lives. We will continue to work with claimants, partners and right hon. and hon. Members from across the house to resolve issues and improve universal credit as it rolls out across the country.

Question put and agreed to.

Resolved,

That an humble Address be presented to Her Majesty, That she will be graciously pleased to give directions that the five project assessment reviews, carried out into universal credit between 2012 and 2015 by the Government’s Major Projects Authority now known as the Infrastructure and Projects Authority, and any subsequent project assessment reviews carried out into universal credit by the Infrastructure and Projects Authority between 1 January 2016 and 30 November 2017 that have been provided to Her Majesty’s Ministers at the Department for Work and Pensions, be provided by the Secretary of State for Work and Pensions to the Work and Pensions Committee.

[Frank Field]

On a point of order, Mr Speaker. I have never doubted the motives of people on the other side of the House. As the Government have accepted the motion, will the Select Committee have the papers tomorrow?

[Mr Speaker]

My understanding is that the Minister indicated the papers would be delivered before Christmas.

[Frank Field]

This Christmas, we hope.

[Mr Speaker]

Well, certainly this Christmas. I certainly was not thinking of 2018. There is probably a default presumption that it means this Christmas—[Interruption] —but it is always better to be explicit. I grant that to the right hon. Member for Birkenhead (Frank Field), who is chuntering from a sedentary position in evident dissatisfaction at the inadequate clarification thus far provided, but help may be at hand, because the Secretary of State is perched like a panther—[Laughter]—if you can perch like a panther. He is poised like a panther, ready to pounce.

[Mr Speaker]

I am inclined to leave it there for now. If the right hon. Member for Birkenhead has further points that he wishes to raise, he can, but I am not sure it will greatly profit him to do so now.

[Frank Field]

Mr Speaker, I will, if I may, come to talk to you about how soon we can get the documents. We have been promised the papers, not redacted papers.