Endometriosis Workplace Support
Hannah Bardell Excerpts(5 years ago)
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Alec Shelbrooke
I entirely agree with those sentiments. As I said, I hope this debate will go beyond the Department for Work and Pensions. I thank the hon. Lady for that contribution; it is spot on.
Endometriosis affects 1.5 million women in the UK. It takes an average of eight years to diagnose and there is not really a cure.
I will share a few examples from women who have spoken out through the digital platform. One said:
“I have suffered with endometriosis since the age of 15 and I was diagnosed aged 22. The worst thing about endometriosis is the lack of awareness. Even some doctors haven’t even heard of it which is very frustrating! I’ve had 4 surgeries to try to alleviate the symptoms. Unfortunately, this hasn’t worked. I want to try to basically create more awareness of endometriosis, especially online, as much as I can.”
Another woman said:
“I was diagnosed with endometriosis in May 2016. I would say 2 years was spent actively pursuing a diagnosis. But the previous 9 years I often went to the doctors, complained of pain and heavy flow and I was told ‘it’s just a bad period, it’s normal’. The hardest part of endometriosis for me would be the mental health side of things, coming to terms with the fact my body has limits and my life probably isn’t going to take the direction I thought it would.”
Someone else said:
“I was 17 when I was diagnosed with endometriosis. I’ve had 6 surgeries since. The thing I hate most about endometriosis is not being able to plan ahead because you don’t know how your pain is going to be that day. You could be absolutely fine, or you could be crippled.”
A young woman said:
“I was diagnosed with endometriosis on the 14 February last year, I was only 15. It took me 3 years to get diagnosed. For those 3 years, I was told I had unexplainable abdominal pain.”
Another story comes from a woman who said:
“I was diagnosed when I was 25 when I had a miscarriage. I had been struggling since I was a teenager with all the common signs of endometriosis. It just wasn’t picked up until I had my first surgery. What I hate most about endometriosis is that it takes time away from my children. Especially when I have to just go and rest in bed. I would love to be able to make it more aware for children, especially young girls and in schools, to be able to support them through this and see the early signs and educate GPs on the signs and symptoms.”
Hannah Bardell (Livingston) (SNP)
I thank the right. hon Gentleman for giving way and congratulate him on securing this hugely important debate. Does he agree that local groups, such as Endo Warriors in my constituency, which do such important work to educate young people in schools and to ensure that early signs of endometriosis can be picked up by doctors and health professionals, are absolutely vital and have such an important place in our communities and constituencies?
Alec Shelbrooke
I am grateful to the hon. Lady, who raises a very important point; there are many support groups out there. I will come to the workplace impact, for which the Minister is responsible, but one of the things that I want this debate to achieve is to highlight to women far and wide that there are lots of support groups in different areas of the country. More importantly, I hope that the debate will be heard by the Department for Education. To strengthen our point, we may have to come back to debate the issue with each separate Department, and we should ensure that we do so.
Another sufferer said to me:
“I have suffered with endometriosis since being 19. I had always had heavy periods and then my symptoms escalated to constant bleeding, pain on intercourse, really bad pain in the lower tummy and lower back. I was backwards and forwards from anywhere between 6 months plus, who constantly checked me for STDs. They’d do swabs, send me on my way and they’d come back clear, and I was in that cycle. I was in work one day when I was given an awareness form for endometriosis. Every symptom listed, I ticked. I’m now 36 and I’ve had 22 laparoscopies. At 29, I had a hysterectomy. When they removed my cervix, they found the endometriosis in there.”
A young woman who has given me a huge amount of help in preparing for this debate told me:
“My journey with endometriosis began when I was 11 years old, when I had my first period. From a young age I was going back and forth to the doctors for leaking through my clothes at school, just after being to the toilet. I have always been active in football and dancing but found myself struggling with the disease due to the pain, lack of energy and continued leaking through my clothes.”
We are talking about an 11-year-old girl. She continued:
“Initially I was told they thought I had endometriosis but was too young for the surgery required for diagnosis. I ended up going through surgery for a womb polyp and ovarian cysts. To date, I have now had 10 surgeries, all with general gynaecologists. Finally, I have been able to see an endometriosis specialist after 10 years of suffering. I had surgery on the 8th of April 2019 which was the diagnostic surgery I had been waiting for. The specialist surgeon found years of missed endometriosis due to untrained surgeons. Unfortunately, a shortage of worldwide endometriosis specialists means this is not uncommon for women suffering.
This disease has had a huge impact on my mental health. Alongside other personal family issues, the daily pain I have been going through has made tackling day to day life harder. Whilst I have had friends and family support me, I have also lost friends because they don’t understand this disease. I have tried to take my life multiple times because of it. The problems have also extended to my fertility. I have had miscarriages and a medically advised abortion. Not only was this a devastating and horrific experience for me but had a dramatic impact on my work life as well as personal.”
Another lady said to me:
“As soon as my periods started when I was just 12 years old, the problems began. I suffered extreme pain and heavy bleeding, to the point where I passed out several times. On speaking to my GP, I was told ‘every girl has this, it’s normal’. The doctor prescribed me oral morphine for the pain, but most of the time it barely touched it. Finally, I was offered a laparoscopy in February 2016. The surgeon told me I had endometriosis, but that they had treated it and I wouldn’t have any further problems. I was so happy and relieved, little did I know the fight was far from over. By October the symptoms had returned. On speaking to my doctor, I was told it couldn’t have come back after surgery, it was part of being a woman and I simply needed to be more positive. Eventually, I got referred to an endometriosis specialist hospital where an MRI scan showed my left ovary and bowel were stuck to my cervix and I had 100% got endometriosis back. This means more surgery.”
I am so grateful to the members of the public who engaged with the digital engagement platform. A woman from Newcastle shared her workplace experience. She said:
“I have been disciplined for being off sick. I am terrified to go off sick again, so I have to force myself to work even when the pain makes me vomit. If I go off sick again, I know they will sack me, this has been made very clear. I work for HMRC and I know this is a massive issue for other members of staff as well.”
Another lady said:
“I have been fired from all my jobs, my last workplace bullied me and mocked my illness, nothing was done via HR and I was made to leave instead. I have never had support from any workplace.”
Hannah Bardell (Livingston) (SNP)
I congratulate the right hon. Member for Elmet and Rothwell (Alec Shelbrooke) on securing the debate. I put a shout out on social media yesterday and was overwhelmed by the responses I got from women across my constituency and beyond. When I posted something about the debate, asking people to watch it, a post came in from a woman who said, “It nearly killed me.” That goes to the heart of the issue and conveys the severity of endometriosis symptoms.
A statistic that I was not aware of, which came up early in the right hon. Gentleman’s speech, is the 62% increase in the rate of heart attacks among those who suffer from endometriosis. One of my staff members had a hysterectomy because of endometriosis, and she suffers from a number of other health issues, which we have done our very best to accommodate and support her through. I have seen the pain that she went through. A number of my friends suffer in this way; one of them, Sabrina, got in touch with me. I remember working with her in Aberdeen, and recall the pain and suffering that she went through—and, sadly, the lack of support that she often received from employers, was significant.
The right hon. Gentleman mentioned an anonymous person who had got in touch with him and who worked at HMRC. Another woman from HMRC—she does not want to be named—got in touch with me, and said that she feels unable to miss work appointments, and that the condition has had a deep emotional impact and caused her huge anxiety. She said:
“I work in a male dominated civil service department and have had my concerns ignored, and a previous manager even refused to document the condition as it made him feel uncomfortable.”
The fact that so many men are speaking up about this issue today—the husband of my hon. Friend the Member for North Ayrshire and Arran (Patricia Gibson) has also raised it in the Scottish Parliament a number of times—goes to show that there are men out there who care. We must ensure that every employer does, and we can make a significant dent in that by getting the UK Government to commit to ensuring that HMRC, and all other Departments, are sensitive and prepared for something that is clearly an issue in their own house.
This has been a hugely consensual debate. I do not want to be overly critical, but we cannot have consensus just in Westminster Hall today and nowhere else. We can do something about this issue if we work together. We heard what the hon. Member for Dewsbury (Paula Sherriff) has had to endure, and the hon. Member for Sheffield, Heeley (Louise Haigh) spoke powerfully about her experiences and the work she has done. There is huge expertise in this room, but I also wish to give a voice to some of the women who have got in touch with me. One said:
“I was lucky to have a good employer and eventually they sent me home with the promise that I go to the doctor, as the pain was so bad one day.”
She said that her doctor had no clue what the problem was, and she had to go to hospital many times after suffering for 10 years. Another women, Ailsa, said that the condition
“completely impacted my work and social life due to the pain, anxiety and isolation”.
Rebecca said that endometriosis had a life-changing impact on her mental health. She has been trying to reduce her working hours, but that has not yet been implemented, and she has been off sick since August.
A number of women got in touch to say that their employers have been sensitive to this issue, but so many are not. Raising awareness of endometriosis is our duty, but doing something about it is even more of a duty. One woman said that she was constantly being called to see HR, and then being called a liar and threatened with dismissal. Another woman said that her employer had refused to provide a sanitary bin because it was “too expensive”, and he did not want to add it to the costs of the business. It is incredible that although 1.5 million women are affected by this condition across the UK, we still have employers who think such behaviour is acceptable. Let us be clear: they are breaking the law.
Legislation alone will not solve the problem. Earlier I spoke about Endo Warriors West Lothian, which was founded in 2017 by Candice McKenzie and Claire Beattie, and I pay tribute to them. They recently walked, as did I, on the Kiltwalk in Edinburgh to raise money for the EXPPECT centre, which is a specialist clinic for endometriosis. We must also recognise the challenges in rural areas in Scotland and across the UK. Women in rural areas have to travel further to reach services, and good practice is particularly important.
Another constituent, Rachel, said that she lobbied her employer, and they now have an understanding. She has been able to get better support, whereas previously she lost pay or had to take holidays to attend operations or hospital appointments. She was unable to get sick pay, which added to her stress and financial worry, and those poor experiences resulted in her taking more time off. One woman told me that she is fighting her employer to get reduced working hours, just so she can work at a desk. We are all employers, and it is our duty to support our staff.
Emma got in touch with me to say:
“25 years blessed with a curse…finally diagnosed 15 years ago after 10 years of being palmed off.”
She was told that she suffered from hypochondria—that old chestnut—and that periods were “meant to be painful”; that was said by a man. Someone said, “I’m sure your pain is very real to you,” as she crawled to A&E, crying her eyes out and vomiting in pain. She was told that periods cannot cause leg pain—she uses crutches some of the time—and she often passes out from pain when going to the toilet. She was told, however, that she looked “fine”. She wrote:
“Through the years I’ve passed out so much that my bathroom floor has had more hits than Take That”.
That goes to the heart of the issue.
Shirley said that she
“worked full time and had NO support from bosses and management…even after my specialist wrote to them I still got no support…in fact they stressed me out that much I had a heart attack”.
Such experiences are outrageous, and wherever we find them, we must call them out. Not every woman can get in touch with her employer, or ask a specialist to write a letter. We must do everything we can as Members of Parliament and legislators to change the narrative, change the law if necessary, and work holistically across Departments and the UK to ensure that women who suffer from endometriosis get a proper diagnosis at the proper time and the right support. When women are at work, they should not be persecuted for something over which they have no control.
Justin Tomlinson
Yes, absolutely. HMRC has been named and shamed in this debate; we will make sure it is made aware of that. I hope and expect that it will act to improve on that.
Hannah Bardell
Will the Minister guarantee that no employee of HMRC. or any other Government Department. who has spoken out or contacted their MP will be persecuted or disadvantaged in any way in their place of employment? Because of the treatment she had experienced at HMRC, the constituent who contacted me was concerned that she would be putting herself at further risk if she were to be named. That is why I have not named her. Can he give me that guarantee?
Justin Tomlinson
That is absolutely understood. It is underpinned by the Equality Act 2010, which protects workers in the workplace.
Unfortunately, as highlighted, there remains stigma and taboo attached to discussing health issues that affect women. I think my hon. Friend the Member for Thurrock (Jackie Doyle-Price) said that she was pleased to see so many men contributing or responding in this debate. I recognise that that is important. I also welcome the recent media focus on endometriosis, which has begun to break down some stigma and taboo. There is still a long way to go. This debate alone highlights the need to do more. Women, particularly young women, must know that they do not need to suffer in silence. This is one of the few issues that unites us across parties; those who have campaigned on this issue should take credit for helping to secure that cross-party support.
I find cause for optimism in parallels with work supporting other hidden disabilities, such as mental health issues, where we have been able to raise awareness. There has been a desire in all parts of society to improve what we can do. We need to replicate that with this condition in light of the concerns that have been raised.
The Government’s main role is to create conditions in which employers can do the right thing. In mid-July we published a consultation on proposals to reduce ill-health-related job loss, called “Health is everyone’s business”. The consultation closed on 7 October, but I will try to make sure that everything that has been raised today is fed into that. There were some helpful insights.
The proposals covered a range of areas, such as changes to the legal framework to encourage employers to intervene early during sickness absences and provide workplace modifications; the reform to statutory sick pay, which many Members have highlighted as an area of particular interest; and better provision of information and advice to employers on health issues in the workplace, which is important to me.
We often think about big businesses that have HR and personnel departments. As long as the key decision makers at the top can be convinced about what their organisation should be doing, there are professionals who are comfortable making sure that that is embedded in the culture of the organisation. As an example, I pay tribute to John Lewis & Partners; I spoke at an event in Parliament last week about its provision of good in-work health support for its staff.
However, over 50% of private sector jobs are in small or medium-sized businesses. With the best will in the world, they do not have HR or personnel departments, so we must do far more to ensure that they have information and to signpost them to organisations and groups that can provide the next level of support. I want to see that delivered through the Health and Safety Commission. We are brilliant at supporting safety in the workplace; we have to have the same approach on health and on improvements to the quality and accessibility of occupational health services. These proposals do not name and target specific conditions, but they will reduce ill-health-related job loss across the board, which will benefit those suffering with endometriosis.
I again thank my right hon. Friend the Member for Elmet and Rothwell for highlighting the powerful words of many of the people who contacted him. I know that, with over 2,000 responses, he had a lot to choose from. One response that articulated the value of flexibility particularly well said:
“You don’t know how your pain is going to be that day. You could be absolutely fine, or you could be crippled.”
Being able to adjust workload on a given day, or to choose to work from home, will enable women who experience fluctuating symptoms like that to stay in work.
The Government are committed to showing employers the business case for this flexibility, and to showing that a more productive and engaged workforce, with better retention, will be the end result. I say that with genuine passion. I have employed many people with health conditions and disabilities, and I have benefited from that.
I have been grateful for the opportunity to address the issues raised. Endometriosis is a condition that we all need to take seriously, and those with the condition need all the support they can get. I trust I have been able to offer reassurances to hon. Members about the support and protection available, and about the measures that this Government are taking to support and encourage employers to support their employees with health conditions and create workplaces where everyone can thrive. We have much more to do. The all-party parliamentary group on endometriosis allows Members who have a real interest, passion and knowledge of this area to contribute. All Departments must take that seriously.
Finally, I pay tribute to all the volunteers who are providing support groups across the country, among our local communities. They are making a real difference, ensuring that people realise they are not suffering alone.
Invisible Disabilities and Accessibility Challenges
Hannah Bardell Excerpts(5 years, 5 months ago)
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Mary Robinson
I thank the hon. Gentleman for that intervention. I agree that we need to make sure that we have the right safety measures in place on all our trains, but my point is about the accessibility when people arrive at stations and the issues that they may have if a lift is not working. Clearly, we would not want a person to have to carry their disabled child up and down stairs.
Seven thousand people in the UK rely on an assistance dog to help with practical tasks and to go about their daily lives. For many people, the first and only visible sign of their invisible illness is their dog. I recently discussed this issue with Lynne from my constituency and I was distressed to hear the effect it has had on her. She was refused access to a taxi because the driver did not want the dog in her car. She suffers from regular epileptic seizures. She looks no different from any other person, but she is accompanied by her assistance dog, who can detect when she is about to have a seizure. I was amazed to hear that humans emit a specific odour that some dogs can recognise, which means they can warn their owner of an oncoming seizure, sometimes a significant period in advance, to allow them to find a safe place and get the assistance they need. My constituent was left waiting in the pouring rain for 30 minutes for another taxi after being refused passage. The taxi would not accept her assistance dog as a passenger. She reports that sometimes taxis arrive, see her dog and move on or refuse to pick her up.
Businesses such as private hire taxi firms are a vital transport service for people suffering with physical or mental conditions—they enable them to get about—and they need to be made aware of the legislation protecting people with assistance dogs. It is a concern that not enough licensing authorities require drivers to complete disability awareness and equality training, and this should include people who have disabilities that are visible and those that are not.
I am encouraged that in response to the task and finish group report, which investigated the issue, Ministers have stated that they intend to include new guidance for licensing authorities. Under the Equality Act 2010, taxi and minicab drivers cannot refuse a booking on the grounds that someone has an assistance dog accompanying them. I appreciate that in some circumstances they may not be able to have dogs as passengers in their cars—for example, if they are allergic—but that is why the legislation allows for drivers to carry certificates of exemption.
Customers must be aware of this, however, when booking a taxi so that they are not left literally out in the cold. I would like all taxi drivers to complete disability awareness and equality training so that they know they should report discrimination. We also need to take action against drivers who discriminate against disabled passengers so that experiences such as those of my constituent do not continue. This is not about forcing new regulations on business; it is about reinforcing current legislation to protect disabled people.
Like epilepsy, bowel disease is also an invisible illness. While someone may appear to look okay on the outside, they might suffer from an invisible illness such as Crohn’s or colitis and might urgently need to use a toilet when out and about.
Hannah Bardell (Livingston) (SNP)
I know I have just arrived in the debate, but I would like to pick up the hon. Lady’s point about Crohn’s and colitis. A close member of my family was diagnosed a few years ago with colitis, and their struggle to find public toilets and amenities and have it recognised has been a huge challenge. Does she agree that we need to raise awareness of those invisible diseases?
Mary Robinson
The hon. Lady knows from her own family experience how important this is and how seriously we need to address it. People who suffer from illnesses such as Crohn’s and colitis might urgently need to use the toilet when out and about, and we need to ensure they can and that they are accessible. It is a major anxiety for people that stops them or prevents them from going out and about. Sometimes people have to think long and hard about their journey because of the impact it might have if they need to use a toilet urgently. That is why the roll-out of accessibility signage is so important. It needs to be addressed and people need to be made aware of it. I would like this to be a bigger issue that is taken on board by more and more shops, retailers and restaurants.
A “Can’t Wait!” card is available to people with hidden illnesses—bowel disease, and so on—that they can show to staff at restaurants and shops without having to give a long explanation about their condition. In many cases, people find this embarrassing to talk about to strangers. That is the whole point of doing something about it. Some retailers are part of the “Can’t Wait!” card scheme and recognise it, but a lot of independent businesses do not, and the wider knowledge and encouragement of such schemes is needed, alongside the roll-out of more accessible signage. I would be grateful if the Minister informed the House in his closing remarks what more the Department can do to encourage businesses to recognise these schemes. Whether or not someone is disabled, their ability to go about their daily life without hindrance is a right, and one that we must ensure is respected.
Oral Answers to Questions
Hannah Bardell Excerpts(5 years, 8 months ago)
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Hannah Bardell (Livingston) (SNP)
My constituent Christine Paris is a vulnerable 60-year-old women, who has a rare birth defect causing severe learning disability. She has never been able to work and she cannot even travel alone, yet she is being placed in the work-related activity group and forced to face yet another humiliating fit for work assessment. Will the Minister look into her case personally? Does he agree with the Centre for Health and Disability Assessments, which says that the assessment process is unfit for people with learning difficulties, and will he conduct an urgent review?
Guy Opperman
If the hon. Lady sends that case to the Department, I and the Minister concerned will look into it specifically.
Universal Credit and Child Tax Credit: Two-child Limit
Hannah Bardell Excerpts(5 years, 12 months ago)
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Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)
It is a pleasure to serve under your chairmanship, Mr Streeter. I congratulate the hon. Member for Glasgow Central (Alison Thewliss) on an interesting speech that combined elegance and passion.
I am a father of three: they enrich my life, and my wife’s life. A point was made in the debate about twins, which struck home with me, because I am the father of twins. I can see what a big difference the order of their birth could make. I have a certain reputation in this place for talking about universal credit, and I have so far concentrated on the rural issue of lack of IT access and perhaps of people trained to use it. I make no apology for always stressing the issue of remoteness, given the constituency that I represent.
Hannah Bardell (Livingston) (SNP)
Does the hon. Gentleman agree that, given that in rural areas across the UK employment can be a challenge, and that 30% of benefit claimants are in work, the policy will disproportionately affect families in rural areas, where depopulation is a huge challenge?
Jamie Stone
That is an entirely fair intervention, and I accept it for what it is.
Let me give the example of a family, perhaps living in a remote strath in Caithness, Sutherland or Easter Ross, and consider the problems they would have. The cash, as we know, is limited after the birth of two children. The mum would almost certainly face increased costs for transport—to school or to use the NHS—and for food, because sadly prices get higher the further a place is from Edinburgh and Glasgow. There would be higher costs for heating and delivery. I want to raise with the Minister this afternoon the fact that we pay an extra charge for having some basic things delivered to our homes in the remotest areas. There would be higher costs for the children’s clothes or—let me put it this way—for getting to the charity shop, which is the challenge for many families. Even harsher still is the cost of getting to the food bank—not that I approve in any way of the fact that we have to have food banks in this day and age. It is a concept that was unheard of in my parents’ time in Scotland.
In fairness to the Scottish Government, I am aware of the good work that has been done on the bedroom tax, and I know there is a limit in absolute terms to what the Scottish Government can do. Having been a Member of the Scottish Parliament for some years I recognise that, and it is best to be absolutely straight about it.
I had a happy childhood, and am extremely fortunate to have done so. It was free from anxiety. There is no doubt that anxiety can scar today’s children for the rest of their lives. To quote the hon. Member for Glasgow Central—I hope I do so correctly—the social security safety net should be for everyone. That includes people in my constituency in the remotest parts of the UK, as well as those who live in more central areas. I hope and trust that the Minister will take my points on board. I mean them sincerely, for the sake of the people I represent.
Mike Amesbury
I agree entirely with my hon. Friend and neighbour. Children are children.
From April 2017, low-income families lost entitlement to additional support through child tax credits or the child element of universal credit for a third or subsequent child born after that date. If the family was already claiming support for three or more children before that date, in principle they continue to receive support. However, to demonstrate the absurdity of the policy, if a third or subsequent child born after April 2017 is disabled, the family will receive child tax credits or the child element of universal credit for that child, but one of the other two children will lose out. As was rightly pointed out by hon. Friends across the Chamber, that is an attack on some of the most vulnerable in society: children. The policy also discredits the claim of this Conservative Government that they are the party of the family and of religious freedom. It is yet another example of why the roll-out of universal credit needs to be stopped.
The Government must end the delays in payment, and it must also end one of the most shocking consequences of the legislation: the rape clause. Another former Secretary of State for Work and Pensions, the right hon. Member for Tatton (Ms McVey), made the extraordinary claim that the policy potentially offered rape victims double support: social security and “an opportunity to talk” about the assault. That was insensitive to say the least. As hon. Friends have pointed out, it was absolutely appalling.
Hannah Bardell
The hon. Gentleman is making a very powerful point. Does he agree that it is a very special kind of grim hypocrisy for a Government who have scrapped the child poverty targets and are heading towards a Brexit disaster that will see tens if not hundreds of thousands of jobs lost to then target the most vulnerable in society? They will no doubt be losing jobs as a result of Brexit, but the Government have brought in a policy that marginalises and breaches the human rights of so many vulnerable members of our society.
Universal Credit
Hannah Bardell Excerpts(6 years, 1 month ago)
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Mr Harper
No, I have made that point and want now to move on to the design of the system.
For me, the biggest advantage of the universal credit system is that it gets rid of the hours caps on what people can earn and the reduction in the withdrawal of benefit. The hon. Member for Airdrie and Shotts (Neil Gray), who speaks for the Scottish National party, talked about taper rates and the reduction of benefit as people earn money. He is right about that, but what he forgets to say is that under the legacy benefit system that withdrawal of benefit could be up to 90%. It meant that it was not worth people—[Interruption.]
Mr Harper
We do not have very much time to speak. I am afraid the SNP Front Bencher took up a huge amount of time, so I am not going to take any more interventions from the SNP. He spoke for longer than the official Opposition.
We have reduced the effective tax rate for people on benefits from up to 90% to 63%. It was 65% to start off with and we were able to reduce that.
The second important point is that for many people on benefits who had hours caps, jobs had to be designed not around the needs of businesses or individuals, but around the needs of the benefit system. My experience when I was a Minister in the Department for Work and Pensions was of meeting businesses that designed jobs around the needs of their business. However, when they took on a fantastic employee who did a great job and then wanted to increase their hours and offer that person increased opportunities to earn a living, that person had to say, “I’m terribly sorry. I can’t take that promotion or those hours because it will put at risk my benefits and I will not be able to guarantee a roof over our head for my children.” That has changed and that is a radical improvement.
Oral Answers to Questions
Hannah Bardell Excerpts(6 years, 8 months ago)
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Mr Speaker
I wish the hon. Member for Tewkesbury (Mr Robertson) a happy birthday on Thursday, which will be an important day in the life of the hon. Gentleman and I am sure of the people of Tewkesbury.
Hannah Bardell (Livingston) (SNP)
Kit Malthouse
The hon. Lady raises an important point. She will know—I was asked this question in a Westminster Hall debate last week—that we have attempted to deal with this issue with some sensitivity. The undertaking I have given to her hon. Friend the Member for Glasgow Central is that if she believes there are particular issues with the system in place for dealing with this, we are more than happy to look at them. I would be more than happy to meet the hon. Lady as well to discuss it.
Work Capability Assessments
Hannah Bardell Excerpts(6 years, 11 months ago)
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Alex Burghart
I absolutely accept what the hon. Gentleman says, but I think he would accept that some people do not appeal because they are pleased with the outcome. That is why my hon. Friend the Member for North Swindon (Justin Tomlinson) mentioned that the Government and the previous Government have always been in a process of ongoing review—we have had annual reviews and a Green Paper. I am sure everyone has read “Improving Lives”, published last month, which sets out the Government’s future commitment to reform, and that we all welcome it.
As a member of the Work and Pensions Committee, I have been fortunate enough to come across a great many cases and a great amount of submitted evidence. It is becoming clear to me that there are four key areas in which we should seek to improve the system. The first, which resonates with a lot of what has been said, is the accuracy of the assessments. I have had people through my surgery in my constituency who have presented me with information that is clearly wrong and clearly relates to somebody else. Basic errors creep in before we even get to the validity of the assessment process. That makes me think that the accountability system for the accuracy of the reports should also be revised. If an assessment company sees its assessments overturned, there should be consequences. I would certainly like, at the very least, the cost of the assessment process to be charged to that assessment company, and I would certainly be open to the idea of compensation for people who had been wrongfully denied benefits because assessments had been mishandled.
The matter is bound up with the question of expertise. The Work and Pensions Committee questioned witnesses from the major companies the other day about the level of expertise that they employed.
Hannah Bardell (Livingston) (SNP)
The hon. Gentleman talks about compensation, but how does he think people can be compensated for damage to their mental health? A constituent who contacted me has been on Valium since her last ESA assessment because it was so devastating. Another constituent, who is affected by the issues covered by the Women Against State Pension Inequality Campaign and is therefore already missing out, has multiple sclerosis. She was so damaged and upset by the assessment that she and her husband cannot bear to go through the experience again.
Alex Burghart
The hon. Lady gives powerful examples. As I have said, the most important thing that we can do is improve the accuracy and quality of the assessments to prevent such cases.
Schizophrenia is a complex condition that can manifest in many different ways from case to case. Consequently, it will vary in its impact on the ability to work, depending on the individual case. To my mind, it would be difficult for an individual assessor without expertise in schizophrenia to make an accurate judgment about whether someone with schizophrenia would be capable of working, whether on a daily or temporary basis. I urge the Government to consider how we can encourage or oblige assessment companies to employ people with the requisite expertise.
There is a substantial point to be made about simplicity. I have been through all the application papers. I do not like filling in forms at the best of times, but those things are the stuff of nightmares. They have a huge number of pages and fields, and contain requests for information that the Government must hold. I find it strange that that peculiar bureaucracy is asking for information that other bits of our state system must have.
Universal Credit Sanctions
Hannah Bardell Excerpts(6 years, 11 months ago)
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Jim McMahon
That is important, because concerns have been raised about when people are underemployed and do not have enough hours for a full-time week and the Government require them to actively pursue work to make up the additional hours. They may be only one or two hours under the threshold, but they are still required to attend an interview. If they work for an employer that has no flexibility and would be happy for them to walk out the door, because there is a queue of 10 people who are willing to take the 35-hour-a-week job, perhaps they cannot get to the appointment or perhaps the employer will not give them the additional hours required to satisfy the jobcentre. That is a real example of what people are going through today.
In a recent survey, Citizens Advice found that 39% of people had waited for more than six weeks and 11% had waited for more than 10 weeks. We have a heard a lot about the need for welfare to mirror work. It ought to provide a smooth transition between employment, changing contract terms and earnings, and significant changes in circumstances, but at its heart it is part of the welfare state. It is a safety net to catch people when they fall on difficult times that helps them to keep their head above water. It is meant to help people, not treat them as undeserving or with suspicion and resentment. For a safety net to work, it must be there when people fall. It should not let people hit the ground hard and then make them wait six or 10 weeks before help arrives. That is not the spirt of a welfare state that people pay into through national insurance. It is an insurance policy, but it fails to be there when people need it. That is fundamental.
There is a contract in place between citizens and the state. If we collectively, through our common endeavour, pay national insurance contributions, that fund ought to be there when we need it. The Government have failed to honour that contract, as far as I can see, and people who pay into that pot have the right to be disgruntled and to question whether it is really there. I would like to believe that that is not what the Government want, but some of the benefits debates in the media are corrosive. We hear the language that gets used by the Government. We are now in a position where the Government would be happy for public support for the welfare state to fall away completely to give them a reason to take the axe even further.
When the banking crisis really hit, people in Oldham did not blame the bankers or the Government; they blamed their neighbours. They looked at the neighbour who had a slightly nicer car than them and wondered why they could not have a nicer car. They saw the people with their suitcases full who were getting into a taxi to go on holiday and asked why they could not go holiday. That is the cruelty. People on low incomes were set against other people on low incomes, and the Government got away with it. When bankers have not been taken to task and corporation tax cuts have been handed out, the axe has been taken to the welfare state that was supposed to support people.
Thirty per cent. of people have reported making more than 10 calls to the universal credit helpline before their application was processed, with many waiting more than 30 minutes. Up until very recently, they were also charged a high premium. Some 57% had to borrow money while waiting for their first payment. So far, 101 job centres covering 14% of all job centres in Great Britain operate universal credit full service, and we fear for what the roll-out really means. But this is more fundamental than all the facts and figures. I talked about how we collectively pay into the pot that should be there to support people, and I could go into a lot of detail about the sanctioning regime and just how unfair and inflexible it is and how it does not take people’s lives into account.
Hannah Bardell (Livingston) (SNP)
I congratulate the hon. Gentleman on the passion and conviction with which he is speaking on this hugely important issue at such an early hour. Does he share my concern at the report released this morning by the Joseph Rowntree Foundation highlighting that pensioners, children and many families are, as a result of benefits sanctions, falling further into poverty despite much progress having been made? Does he also agree that, as Brexit starts to bite and as these sanctions come into place, we are approaching a catastrophe for those on low incomes?
Jim McMahon
That is absolutely the experience of people who have been affected, including people who are far away from the job market. The treatment of people who are in work on low wages and in insecure employment is wrong, but we should have a welfare state that supports people into employment, and it just does not do that in the way we want. Universal credit might force people into a job regardless of what the job is and regardless of its suitability, and it does not take into account people’s real desire to make an active contribution and to feel that their life is going somewhere. That is the real cruelty of the current system.
According to the DWP’s own data, Greater Manchester saw a staggering 34,000 sanctions in the 12 months to June 2017, with 3,420 of those sanctions in Oldham alone. Unsurprisingly, December 2016 saw sanction rates hit their peak at 4,200, which is hardly surprising given that the Christmas period knocks appointments out of sync, meaning that people might not be able to attend.
My plea, and it has been made a number of times, is that if we believe in the foundations of a fair society, we have to have rights and obligations, but we also have to have a state that recognises it has a role to play. The foundations cannot be taken for granted. When they were brought in, they were brought in because the country was in a state and we recognised that something dramatic had to happen to build the type of Britain we want. The idea that those brave decisions can be undone by a Government who seem completely indifferent to human suffering is worrying.
More than that, the challenge our country faces as we embark on leaving the European Union is one of the biggest in generations. It could cause economic shock and social shock, and we do not quite know yet what the consequences will be. A person might think that the Government would take this opportunity to re-establish their vision for the type of Britain that will exist after Brexit. Core to that has to be decent public services, a social security system that is there when people need it and an employment system in which we invest in industry and make sure that the next generation has the chance, which has unfortunately been taken away from too many, to do better, get on in life and have a decent life living in this country.
The Government need to step up. Time is ticking. Generations are passing by. I do not want the current system for my children, and nobody in this House should want it for their children or for their constituents, either.
Universal Credit Roll-out
Hannah Bardell Excerpts(7 years, 1 month ago)
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Damian Hinds
It is, of course, a reality of devolution that we will have different systems operating. There is a different approach in Northern Ireland and a different approach again in Scotland—they are not exactly the same. For clarity, the hon. Gentleman identifies three points: rent paid direct to landlords, which we have discussed; more frequent payments; and split payments, which came up a couple of times in the speech by the hon. Member for Oldham East and Saddleworth (Debbie Abrahams). They are all possible in England when appropriate for an individual claimant.
Mr Harper
I am going to make some progress. I have only a couple of minutes left.
The Minister has been very clear today, and, like the Secretary of State last week, he has listened carefully to the issues that have been raised and, I think, has dealt with them. If we just paused, we would not have the opportunity to deal with any of those issues.
Mr Harper
I have only a couple of minutes left.
The shadow Secretary of State had a number of asks, although I noticed that between last week and this week the list had become considerably longer. That is what happens when the asks are not included in the motion. In her speech last week, the hon. Lady specifically asked for waiting days to be removed completely. Waiting days have always been a factor in the welfare system. [Interruption.] I read the hon. Lady’s speech very carefully, and she said at the beginning that she wanted to get rid of the waiting period.
The reason for the waiting period is very simple. If someone falls out of work for a few days, for example, we do not want that person to submit a universal credit claim. There has always been a waiting period in the benefits system, and I think that that is sensible. The Minister has already dealt with the cases in which people need to be paid more frequently, and has accepted, as the Secretary of State did last week—
Mr Harper
I am not going to give way. I have only a minute left.
The Minister has accepted, as the Secretary of State did last week, that the system was not paying people fast enough initially, but also pointed out that the more recent figures showed that the Department had speeded up the payments, and that it has refreshed the guidance to ensure that people can receive advance payments, which I think is very sensible. [Hon. Members: “Loans.”] They are not loans; they are advance payments. Anyone who earns a salary is familiar with the concept of an advance.
I have looked at all the issues that the hon. Member for Oldham East and Saddleworth raised last week. The Secretary of State dealt with each and every one of those issues thoroughly during the debate, but the motion, which called for a pause, did not give a single reason why the Government should pause roll-out. The Secretary of State, the Minister and the Leader of the House have made it clear that as we develop changes in the policy, they will be reported to the House. That is why I do not find it surprising that after only three sitting days—as was pointed out by my hon. Friend the Member for North Dorset (Simon Hoare)—Ministers had not come to the House.
I think that the Minister set out the position very clearly today and that the House has debated it very clearly, and I therefore think that people should have confidence in a policy that will get more people into work.
Carolyn Harris
I certainly do. Such is the Government’s arrogance.
Coastal Housing, one of the leading social housing providers in my constituency, tells me that 90% of its tenants who are already on the pilot scheme are behind with their rent. In total, those tenants are over £73,000 in arrears, which means that, on average, each of them owes approximately £830. Coastal Housing and its tenants have told me of a series of problems with the scheme. The initial seven-day waiting period does not cover housing costs; the month-long assessment period, followed by a wait of up to seven days for the money to be paid into their banks, is putting too many people in debt before they even start on the scheme; and people are being forced to rely on food banks for the first time ever while they wait for their money. However, despite all those issues with the pilot scheme, the Government think that the best way forward is to plough on regardless.
I anticipate mayhem for far too many vulnerable people on 13 December, when the scheme is rolled out in Swansea. It does not take a mathematician to work out that if they transfer 12 days before Christmas and the payments take between 35 and 42 days to appear in bank accounts, a lot of Swansea residents will be in dire straits at the worst possible time.
Hannah Bardell
The hon. Lady is making a powerful speech. Does she agree that if the Government had a heart, they would put that pause on the roll-out of universal credit—and, indeed, on other benefit sanctions—before Christmas, so nobody goes without over the Christmas period?
Carolyn Harris
I certainly do agree. No money and no support services open over the festive period means that my most vulnerable constituents are going to be desperate. Where is this Government’s compassion?
Jobcentres and the DWP Estate
Hannah Bardell Excerpts(7 years, 4 months ago)
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Chris Stephens (Glasgow South West) (SNP)
I beg to move,
That this House has considered job centres and the Department for Work and Pensions estate.
It is a pleasure to see you in the Chair, Mr Evans. This is a very serious issue, and I will be unashamedly referring to the effects that the jobcentre closures will have on claimants in every single constituency in the city of Glasgow, but before I do, I will make some general remarks.
The closures are, of course, part of a wider Government strategy to review their property estate, but it is my contention that very little strategic thinking is being done centrally. Government Departments’ offices are closing in towns and cities, with potential job losses, alongside the closure of jobcentres in the same towns and cities across the United Kingdom. I hope the Minister will be able to tell us if one Department is considering office closures across all Government Departments, and whether there is a strategic overview.
I hope the Minister will finally admit not only that the starting point of this process was the 2015 spending review, which identified a 20% cut in the Department for Work and Pensions estate, but that that target also decided the endgame, as everything since has been an exercise in delivering those savings no matter what. It has been a question of identifying an outcome and working back from that, with a fig leaf of consultation and a token change not by closing six jobcentres across the UK, but by pushing ahead with halving the number of jobcentres in Glasgow, with the solitary exception of Castlemilk jobcentre. As we all know, Castlemilk is noted for its excellent transport links—not! Along with my hon. Friend the Member for Glasgow South (Stewart Malcolm McDonald), I acknowledge the reprieve but condemn the closure of Langside, which is a resource close to a major further education college. Talk about an opportunity lost for positive outcomes.
The suggestion that the closures will usher in an improved service, with fewer public access points combined with swingeing back-office cuts, is an insult to our intelligence. Ministers have had to admit that they expect at least 750 DWP staff to lose their jobs and have refused to rule out compulsory redundancies, although I invite the Minister to do so today. The knock-on effect on vulnerable users and the wider community through the cumulative effect of closures hitting local economies and businesses is hard to quantify, but one thing we can be sure of is that the Government have made no assessment of the impact of these cuts.
Hannah Bardell (Livingston) (SNP)
I congratulate my hon. Friend on securing this debate. I am so sorry to hear of the impact that these closures will have in his constituency. In my constituency, the jobcentre in Broxburn is going to close. The constituency has already faced significant economic challenges, with the closure of Hall’s, and people now have to travel more than six miles to the jobcentre. Does he agree that a global view of communities that have had such losses is vital in this process?
Chris Stephens
I do agree. The Government really have to publish a map of office closures in every single UK Government Department. Not only has my hon. Friend’s constituency seen the closure of Hall’s, but Her Majesty’s Revenue and Customs wants to close its office in Livingston, while jobcentres are being closed in the very same constituency. That really does not add up.
This is a calculated, savings-driven, back-of-an-envelope, callous exercise in studied avoidance of the real issues at stake. The scale of job losses is severe because it is cumulative, coming as it does after years of erosion of DWP staff numbers. I note the careful use of semantics when any Minister replies to questions; they talk about no loss of frontline staff. However, the cuts programme includes large-scale back-office closures, with no clear commitment to no job losses, and as those of us with trade union experience know fine well, big budget savings are made on salaries rather than bricks and mortar, and not renewing a lease does not realise the savings that not paying wages and underwriting pensions does.
Before the Minister repeats the mantra that we have heard and memorised about Glasgow having the most jobcentres per head of population, may I strongly suggest there is a reason for that? It is not a numbers game. It is because historically and currently, Glasgow has the highest levels of deprivation in the country. The highest proportion of indices of multiple deprivation data zones in Scotland are in the city. We are talking about intergenerational poverty, rooted in the Scottish Office plan to encourage skilled workers to leave the city in the 1960s, followed by the systematic and planned destruction of the industrial base of Scotland in the 1980s. That was combined with the explicitly political reorganisation of local government in 1996, which abolished Strathclyde region, so that the ability to fund social work and education services by a broader tax base was destroyed. We remember how the Tories have dealt with Glasgow over the years, and we now see once again how they wilfully fail to recognise the scale of deprivation and poverty that people in our communities struggle with daily.
Carntyne West and Haghill data zone, ranked No. 2 in the list of the most deprived areas in Scotland, is currently within walking distance—if you are healthy—of Parkhead jobcentre. North Barlanark and Easterhouse South, ranked No. 3, is just about within walking distance of Easterhouse jobcentre. Both are marked for closure. If we take the time to look at the location of the most deprived communities in Glasgow, which has the highest percentage of deprivation in Scotland, and then overlay the map of closures, a bleak picture emerges. The people who are the furthest from being job-ready and require intensive support are now being pushed even further to the margins. The notion that they can and will use online services instead can only come from those who have no grasp of the realities of lives where women struggle to afford sanitary products, never mind broadband and tablets. Is this digital by default, or exclusion by design?
The Scottish index of multiple deprivation indicators identifies the 10 most employment-deprived zones in Scotland. With Possilpark ranked fourth and Wyndford ranked eighth, the closure of Maryhill jobcentre will do little to alter those statistics. Possilpark tops the list of zones with the poorest health indicators, and with the recent publicity surrounding a claimant who was forced to get out of her wheelchair and crawl up the steps of the building where her assessment was taking place, we can only wonder what levels of indignity will follow from these closures.
To know Glasgow’s geography and transport links is to understand the problems people will experience in the communities with the highest levels of deprivation and the poorest transport links. Glasgow is like a wheel, with the circular subway and linear spokes of bus routes radiating from the city centre, but not across communities. The east, north and north-east of the city, where the majority of closures are planned, are not well served by public transport. The 2014 report commissioned by Glasgow City Council on in-work poverty, “Hard Work, Hard Times”, identified transport as a major barrier to finding and sustaining work. In the consultation response on some of Glasgow’s jobcentres, a staggering 92% of respondents expressed concerns about the increase in travel time to attend the new jobcentres, and 79% expressed concern about the potential increase in travel costs.
It is clear that the industrial level of denial about the impact of these closures is accompanied by an expectation that other agencies will pick up the pieces and that, as per usual, local councils and third sector bodies such as citizens advice bureaux will carry the burden of mitigating these cuts. At Scottish questions yesterday, in answer to pointed questions about jobcentre closures, there was a glancing reference to “new outreach facilities”—provided and funded by whom, exactly?
Not only in Glasgow, but across Scotland and the UK, the way this cuts exercise has been conducted is riding roughshod over any partnership approach. Local community planning partnerships heard about the closures via the media, when many have been trying to address employment issues as a key outcome in their plans. Jobcentre Plus has been described as a claimant employment service rather than a public service, as those not claiming benefits do not receive support, and that is writ large in the way DWP and HMRC closures have been announced—I am not going to say “planned”, because that would imply a holistic approach with a strategic overview of the estate, rather than an incoherent, budget-driven approach.
People are rightly concerned and angry about the closures, and with the roll-out of the fiasco that is universal credit, we can only conclude that unacceptable burdens are about to fall on the people who are most vulnerable, furthest from the job market and least digitally connected, and that despite the best efforts of local councils, the third sector and local elected Members and their staff, real suffering will follow as people are sanctioned for not attending a jobcentre miles away because a costly, complicated journey has replaced the access to support that they once had.
I look forward to other hon. Members explaining how the closures will affect their constituents and, of course, to the Minister’s reply.
Ronnie Cowan
The hon. Lady is absolutely correct. It is the classic double whammy that people are put into an impossible situation by the Government and then look for support from them and find that it has been taken away. As we all know, the apprenticeship scheme is just an aberration at the moment.
Unfortunately, all levels of poverty are rising. In-work poverty is on the rise, yet the Minister continues to argue that jobcentre mergers are needed to ensure that the welfare state
“works for those who need it and those who pay for it.”
That kind of irresponsible language detracts from the reality that those who need the service and those who pay for it are in fact the same people. Ultimately, the whole of society benefits if poverty and inequality are reduced. Jobcentres are supposed to be part of the solution.
Aside from the £1 billion deal with the Democratic Unionist party, the UK Government have made the case over the past seven years that drastic public spending cuts are a financial necessity. The plan to close jobcentres across the UK is part of a wider plan to sell £4.5 billion-worth of Government land and property by 2021. While it is easy to cut services and demonstrate savings made in the short term, it is not so easy to quantify and predict the long-term impact of those changes.
Hannah Bardell
On the matter of property and quantifying decisions, does my hon. Friend agree that the decision to close an HMRC office in my Livingston constituency and an area of West Lothian that is significantly cheaper, and to move it to Edinburgh city centre in a record long-term contract of 20 to 25 years, is just sheer stupidity on the Government’s part and clearly a waste of public money?
Ronnie Cowan
I absolutely agree, and could not have put it better myself.
The UK Government have simply not made a convincing case that the proposed closures will benefit clients or society as a whole. Jobcentre staff have contacted me to say that the impact of the closures on disabled people has not been properly assessed. The Scottish Government have indicated that the closures are likely to push many vulnerable people into crisis. Will the Minister meet me in Inverclyde and show that the UK Government are actually listening to those concerns? We are about to set off into recess. I assure the Minister that I will clear my diary and cancel my holidays, and will be there whatever day he wishes to come and visit Inverclyde.