Passenger Railway Services (Public Ownership) Bill

Committee stage
Wednesday 23rd October 2024 Lords Chamber

Committee (2nd Day)

16:41

Relevant document: 2nd Report from the Delegated Powers Committee

Clause 2: Future provision of services

Amendment 12

Moved by

[Lord Moylan]

12: Clause 2, page 2, line 21, at end insert—
“(1D) The relevant franchising authority must consult the Council of the Nations and Regions before making a direct award of a public sector contract to a public sector company for a rail service that serves destinations in two or more of England, Scotland and Wales.”Member's explanatory statement
This amendment requires the relevant franchising authority to consult the Council of the Nations and Regions before making a direct award of a public sector contract to a public sector company for a rail service that serves destinations in two or more of England, Scotland and Wales.

[Lord Moylan (Con)]

My Lords, we come now to one of the most important debates in our consideration of this Bill in Committee: a group of amendments on devolution and the powers of local authorities, devolved authorities and combined mayoral authorities in relation to the vision of passenger railway services. At this stage in the debate, I intend to speak only to the amendments in my name—Amendments 12, 13 and 50—although I will offer general support to the others in this group, many of which I have added my name to. I may have more particular comments about them later in the debate when their movers have had a chance to speak to them.

I shall dispose briefly of Amendments 12 and 13, which were intended to be helpful. Indeed, Amendment 12 is still intended to be helpful. It would require the relevant franchising authority to consult the newly established Council of the Nations and Regions, which the Prime Minister has set up, before awarding contracts to a public sector company. We on this side of the House thought that it might be useful for the new council to have something practical to do; I would have thought that considering the provision of railway services is something that would take up a considerable amount of its time and generate a great deal of interesting debate. I shall say no more about this amendment because I imagine that it will be happily accepted by the Minister.

16:45

Amendment 13, coupled with Amendment 12, seeks that the relevant franchising authority must also consult the Prime Minister’s envoy for the nations and regions. Of course, when the amendment was drafted, that post not only existed but was, as far as we understood, filled. The less I say about it at the moment, the better, since I believe that the post has not been filled; perhaps the Minister could bring us up to date on that exciting and fast-moving story. Indeed, I am not entirely sure whether the post still exists, having been created with such fanfare in a moment of crisis. I shall leave Amendments 12 and 13 to one side for the moment and see what the Minister has to say later.

I turn to my Amendment 50, which is at the end of the Marshalled List. It proposes that the Bill should not commence until

“regional partnership boards have been established between Shadow Great British Railways”,

or, as I have added for the sake of safety,

“the Secretary of State acting temporarily in its place”.

At this stage, I am not sure of the legal status of shadow Great British Railways. Does it exist as a legal entity? Does it have the powers to establish boards and participate in them? That in itself as a technical matter would be an interesting thing for the Minister to comment on when he comes to speak. I think we would all like to know exactly what its status is.

These partnership boards are to be set up between shadow Great British Railways and

“local and regional authorities in England to give local leaders a greater say in how the railways are run in their area”.

That wording has some root. It was not simply invented by me; it was taken from the Williams review of the railways, where, on page 41, the Minister and other noble Lords will find the declaration that:

“New partnerships between Great British Railways and local and regional government will be established to give local leaders a greater say in how the railways are run in their area”.

That is exactly the wording found in the amendment that I have tabled.

When I tabled that amendment, I had been working on the assumption that the Williams report, having been the product of an independent review—the conclusions of which had largely gathered support from all parties—was one that the Government saw as a basis for their plan for the future of the railways. However, in the course of Committee on Monday afternoon, I learned that the text of the Williams review could be altered by a phone call between the Minister and the author of the review, and that the results of such discussion could be delivered to the House without any preparation and would be binding on how we are to interpret the text.

In fact, the Minister went a little further. He said that he thought I should discard the text of the Williams review altogether because it had been replaced by a document called Getting Britain Moving, produced by the Labour Party shortly before the election. I have used the intervening period to go out and acquire a copy of Getting Britain Moving, published by the Labour Party—available in all good bookshops and downloadable from the internet, though as with all manifesto-related documents one wonders how long that will persist.

What do I find in it? It says that

“there must also be a statutory role for devolved leaders in governing, managing, planning and developing the rail network, to bring decision making as close as possible to local communities. For the first time, therefore, devolved leaders in Scotland, Wales, and in Mayoral Combined Authorities”—

which are what I will focus on today—

“will have a statutory role in the rail network”.

On that basis, it will be very difficult. Neither document promises partnership boards as such. It is said that there will be partnerships, but a partnership board would be a natural way to articulate that partnership and for it to be put into effect. So I would have thought that in principle this amendment would be welcome to the Government and that they would say, “Yes, we have this policy; it is stated in Getting Britain Moving”. Is it possible that this document could be rewritten by some ethereal intervention in the course of debate, as the last one was? I hope not. I hope that it has some stability, at least until the end of our debate on this group of amendments. Will the Government sign up for this? Would this not be a sensible way of putting their own policy into effect?

I turn to a letter very kindly sent by the Minister to all noble Lords who participated at Second Reading. What do I find in that letter? It says:

“The Government has no current plan to devolve responsibility for operating further national railway services to local authorities”.

That seems to be going back in large measure on the wide and generous commitment to devolution that was made in both the Williams review and Getting Britain Moving. Can the Minister explain where we are on this? He is likely to say that this is all for the future and not to do with this Bill. He will fall back on the argument that this is a tiny and technical Bill with no significance whatever and that we should just vote it through without question because all these matters will be dealt with in the great rail reform Bill, due to arrive on a platform near us in 12 or 18 months—but as I and other noble Lords said earlier in Committee, the transitional arrangements set up by this Bill are likely to be in effect, even if the Government’s timetable goes well, for four or five years as that legislation is devised, brought forward, amended, debated, passed and then of course implemented, which is likely to take several years.

These large changes do not happen overnight. During all that time, the commitment to devolution, made in such glowing words in Getting Britain Moving, will be not in suspension but totally absent. Insisting at this stage that the Government do not commence this Bill until these partnership boards have been established is intended to meet a significant deficiency, while remaining wholly in line with government policy.

I hope I do not need to say how important devolution is and how many noble Lords on all sides of this House are committed to devolution, at least among the regions in England, to which I am confining myself. The reasons I shall not explain, but Scotland and Wales make it all a bit more complicated than is necessary to deal with in this debate. The principles are what are important. I think that noble Lords on all sides are committed to devolution. It is worth saying what exists at the moment. On Merseyside we have devolved management of the railways. The Minister has pointed out to me, in conversations that we had with officials before the Bill, that the Merseyside network is sufficiently distinct from the national network, and that leaving it to manage itself can make a great deal of sense. I accept that.

Then we come to London—the most congested and complicated part of the network—where the services on the Network Rail tracks are, of course, run partly by Network Rail and partly by the Mayor of London. The effect of what the Minister says in his statement is that the steady progress of transferring responsibility for local lines from Network Rail to the Mayor of London that has taken place over the last 10 or 15 years —irrespective of the party colour of the mayoralty—is now to be stopped. It is to be set in aspic. The current arrangement is to be left as it is, whether there is a rational basis for it or not.

I do not need to remind the Minister—because he had executive responsibility for it at the time—how much has been achieved by that devolution in London, and how much the lines that were largely abandoned, if not by the railways then certainly by passengers, have been brought back into busy and active service. They have been branded under the London Overground logo, and even modest interventions—painting the stations, lighting them properly and making them feel safe—have encouraged passengers to use them, especially women who previously would never have dared go into the station. The passenger numbers have flourished and burgeoned as a result.

I do not say that every commuter line in London should be transferred to the Mayor of London. I do not have the evidence to make that case—it should be looked at line by line—but what we now have here from the Government is the complete and irrational estoppel. It brings us to the contradiction at the heart of the Government’s legislation and their thinking, which is that they are committed to what I have referred to as the single controlling brain—the words I should be using are “single controlling mind”, because those are the words used by the Labour Party, but it comes to the same thing—running the entire system. That is simply inconsistent with any serious form of devolution at all.

The Mayor of Greater Manchester, who would like to have similar services running at his disposal as the Mayor of London does, is now to be turned away, irrespective of argument. The Government will not countenance his views. Similarly, the Mayor of the West Midlands and others who are in such a position are to be closed down. What, then, is the future of services in London? What is the coherence in the Government’s position? How can they have a single controlling brain and devolution—devolved operation of services—at the same time? Is not the whole principle of the Bill fundamentally a mess?

[Lord Snape (Lab)]

My Lords, I find myself in a somewhat embarrassing position, so far as this amendment is concerned, in that I agree with a lot of what the noble Lord opposite has said. In fact, had he put his name to Amendment 43—which I will speak to—my embarrassment would have been doubled, because he raises a very relevant point, as far as devolution is concerned, about railway services.

I anticipate—my noble friend will tell me if I am wrong —that Great British Railways will assume responsibility for most of the railway stations in England and Wales in future. Actually, I suspect it is only in England because of devolution in Wales. However, when we look at the present situation, most of them—as I have indicated—are owned by Network Rail, but many are run and owned by train operating companies.

Avanti has come under some criticism in your Lordships’ House over the years, not least from me. Avanti runs and is responsible for stations—not small country stations, but fairly large ones such as Birmingham International, a station that I have used frequently over the years. It is a major station with about a dozen different destinations, as far as trains through that station are concerned, yet it is virtually unstaffed after 10 pm. There is a train dispatcher on the platform, as I understand it, but there are no staff at all either in the booking office or on the concourse. I put it to my noble friend: if the major legislation he refers to goes through next year, what will be the position for stations such as Birmingham International? Will Great British Railways assume responsibility for staffing? If so, we can only hope for an improvement in railway staffing.

17:00

The noble Lord who speaks for the Opposition rightly pointed out that devolution has made a difference for railway lines on Merseyside and here in London. My noble friend indicated during the debate on previous amendments that although those arrangements will not be altered, those powers and privileges will not be granted to the mayors of other conurbations in the United Kingdom. Again, I can express only disappointment if that is the case, because when one compares the lack of staff on many stations owned and maintained by Network Rail with the situation in London or on Merseyside, the passenger does not fare particularly well outside those two cities.

It is many years since one-person operation of trains was introduced. The combination in the early 1980s, following the electrification of the line from St Pancras to Bedford, indicated that all was not well with this habit of destaffing stations and having only a driver locked in a cab on the train. Groups of young men went through the train, robbing passengers with impunity because there were no other members of staff around. The situation had to be changed because of that.

As I have indicated, that was 40 years ago, but in some cases we are no better off in various parts of the country. I mentioned Birmingham International, but noble Lords on both sides will be aware that travelling by train, particularly late at night, is often a pretty solitary experience. I am a proud father of two daughters and two stepdaughters. All four of them have said to me that travelling after, say, 8 pm or 9 pm from local stations in and around, in the case of two of them, the Birmingham area and, in the case of the other two, the London area is not a particularly pleasant experience, but at least in London there are members of staff around to ensure people feel safer. Outside London, of course, there is no such provision, and over the years staff have been withdrawn from various stations throughout the United Kingdom, in my view to the detriment of the travelling public.

To come back to the two regions I just mentioned, London and Merseyside, there are many benefits of devolution, not least democracy, as far as the railway industry is concerned, but there are also many benefits for the passenger. On Merseyrail, for example, every train has a train manager and all but five stations are fully staffed. The noble Lord opposite mentioned the London Overground, where every station is staffed from 15 minutes before the first train to 15 minutes after the departure of the last one. Why can those privileges not be extended to the rest of us? I am not one who tries to foment discontent between those of us who live in, work in or previously represented areas in the provinces, and those in London, but areas outside those two major conurbations come off rather badly when it comes to expenditure, investment and the quality of the rail service.

I put it to my noble friend that the purpose of Great British Railways should surely be to raise standards rather than lower them. The rest of the country deserves the same excellent service provided by mayors Khan and Steve Rotheram in London and Merseyside respectively. I hope my noble friend will refer to the Labour manifesto. With some surprise, I heard the main Opposition spokesperson refer to it in the context of democracy. True democracy will surely mean that a proper standard of service is provided outside London and Merseyside, of the same quality and to the same extent.

I am grateful that the noble Lord opposite did not put his name to my amendment, but I confess that it is not dissimilar to the one to which he spoke. I hope my noble friends who added their name to it will contribute along similar lines.

[Baroness Pidgeon (LD)]

My Lords, I am delighted to speak to Amendment 16, on devolution of the railway, an issue dear to the hearts of the Liberal Democrat Benches. It is clearly an issue of concern to noble Lords on all sides, given the large number of similar amendments before us today and the debate we are having.

In my maiden speech at Second Reading, I said that there is no one model internationally—public, private or both—that is the perfect way to fund and run a railway, but I did refer to the huge success of devolved rail in London, be it the Overground or the Elizabeth line, and of Merseyrail. One of the greatest concerns I have about the Bill is that we are debating it without seeing the more substantial plan legislation and that we are, in effect, closing off options. I do not want to see devolution taken off the table as a result of this legislation, but that is what it will do. There is no room here for further devolution.

Devolution is not simply a duty to consult in order to allow locally and regionally elected members to make a few comments on the service they would like for their residents: box ticked, job done. It is about being able to run services in a way that serves the needs of local areas and communities and integrates them with other public transport, such as buses and trams. It is about empowering our devolved institutions to have some ownership and a genuine stake in delivering quality transport services locally. It is about that local accountability. That is what is so disappointing about this legislation. Instead of enabling greater local service delivery and accountability, it takes everything back to the department—a “Whitehall knows best” approach.

As a new Member of this House, I was concerned that I was missing something. Surely this Bill would not prevent further devolution supporting local and regional authorities, yet it does. The letter sent to Members by the Minister states that

“this single-purpose Bill does not affect the existing arrangements which allow Transport for London and Merseytravel to procure passenger rail services in their area. It will remain for these bodies to decide how best to deliver those services. Nor does this Bill change the existing role of other local authorities”.

The trouble is that the existing role, the status quo, is not good enough, and that is why this amendment has been tabled.

We want genuine consultation as each franchise comes up, to allow proactively for devolved bodies to come forward and say which lines they would like to run locally, and to support this. Further lines were planned to be devolved in London, such as the Great Northern line out of Moorgate, but with a change in Secretary of State, they were blocked. There are many metro rail services that run in London, such as those by South Western Railway or Southern Railway, that could easily be run by TfL and be part of that comprehensive transport offering in London, properly co-ordinated and branded as one coherent service.

In London, devolution has enabled that joined-up thinking not only on wider transport strategies but on housing and economic regeneration, alongside an additional level of accountability and increased responsiveness. In the first four years of the Overground alone, there was an 80% jump in ridership to 190 million passengers; fare evasion fell from 13% to 2%; the number of delayed trains fell by 11%; and the frequency of service increased on some lines. As we know only too well, the London Overground and the Elizabeth line are always at the top end of performance, according to the Office of Rail and Road.

Let us look outside London. Fellow noble Lords have mentioned Manchester today. Greater Manchester is set to play a key role in delivering the Government’s ambitions for economic growth. In recent years, the city region has had the highest rate of productivity growth in any part of the UK. Despite this success, there is potential to deliver more. Having a modern, fit-for-purpose rail network, integrated with other transport modes, is crucial to delivering economic growth, prosperity and opportunities.

By integrating and embedding rail into Manchester’s Bee Network, the Greater Manchester public transport system will be transformed, delivering a step change for the region. Transport for Greater Manchester and the Greater Manchester Combined Authority want to integrate eight core rail lines into the Bee Network by 2028. This is just the start of their plans: enhancing the current customer rail offer, the greater modal integration, accessibility and enhancements in performance. While this will significantly improve Greater Manchester’s transport offer, their longer-term plans for full local rail integration will require significant change. This legislation will remove full devolution of metro lines as an option. This cannot be the Government’s intention.

It is our belief that all devolved institutions should have a statutory role in specifying and directing rail outcomes and outputs, both services and infrastructure, including being able to run local services as they wish. This needs to be set out clearly in the legislation, and ensuring this strength locally and in our regions will counteract the risk of a centrally controlled service, isolated in Whitehall, not responsive or reactive to local need. We really want the Government to think again on this point. I hope the Minister can assure us in his response today.

[Baroness Jones of Moulsecoomb (GP)]

These are my first amendments in this new Parliament. It is a real pleasure to be speaking on transport, which is something I have always enjoyed. I am absolutely thrilled because this is the first time ever in 11 years that the opposition spokesman has signed an amendment of mine. I have four amendments signed, and I am just over the moon about that. I am so pleased that now the Conservatives are in opposition, they see the good sense in what I am saying.

The Green Party has long supported the public ownership of rail, along with other natural monopolies such as the NHS and water. We therefore support the Bill.

I have been told to say that the purpose of my amendments is to probe the Government’s plans on devolving control of the railways, but I do not really want to probe. I would just like the Minister to tell me whether or not he is going to accept my amendments. If he possibly could, I would be so pleased. It would be a highlight of my already very exciting day.

Greens are very keen on subsidiarity: making sure that ownership and power are devolved to the lowest possible and most practical level. This point seems especially important given the emerging devolution agenda. Can the Minister tell me whether rail will be involved in the devolution plans or remain the property of the UK Government, as the Bill currently sets out? My light-touch amendments would at least keep the door open to councils and combined authorities working together to run or oversee the railways within their areas.

There is hope for a public transport revolution under this Government, but the only way we will get people out of their cars and on to public transport is if it is integrated and easy for them to get from where they are to where they want to go—and then back again, perhaps much later at night.

Can the Minister please reassure me that the publicly owned rail companies will work in tandem with transport authorities all over the system to make sure that bus timetables are integrated into train timetables? How is the system being designed to ensure co-operation between different parts of the network; for example, so that buses and trains can run on linked timetables? In a conversation we had some time ago, the Minister said to me that the train line I use on a weekly basis, South Western Railway, is the worst in Britain. Could he expand on that, please? I would be interested to know how it is going to be improved.

As a Green, I would be thrilled to work with the Government on this exciting public transport agenda, and my honourable friend Siân Berry MP raised these points in the other place. I look forward to this particular Minister taking an incredibly practical view of the whole thing and making sure that he is not corralled by the Labour Government into doing things that he knows are wrong.

17:15

[Lord Young of Cookham (Con)]

My Lords, I shall speak to Amendment 34 in my name, which would allow franchises to be led by local authorities. It goes a little further than one of the amendments proposed by my noble friend Lord Moylan, who wanted partnership boards, and is more in line with what the noble Lord, Lord Snape, wants to do with his Amendment 43.

We need to be clear about what new Section 30C does. Basically, it says that the only people who can run a railway in future are a public sector company owned by a Secretary of State. Unless the Minister is going to repeal that in the forthcoming Bill, it means that for ever and a day, as we have heard, we are going to have a central monopoly for all franchised rails.

My noble friend went to the Labour Party document on transport to inspire his speech. I looked at the document published in March this year, Power and Partnership: Labour’s Plan to Power Up Britain, which pledged to devolve new powers over transport, employment support and energy out of Whitehall. That was followed up by the manifesto promising “landmark devolution legislation” to transfer power out of Westminster and into communities across the UK. So we could have expected the first pieces of legislation in the new Parliament to fulfil that ambition of devolving power out of Westminster, particularly in the field of transport, where there has been significant devolution of powers in rail, as we heard in earlier speeches. Like my noble friend, I was surprised to read in the letter from the Minister—and I got a slightly different wording—that:

“The Government has no current plan to devolve responsibility for further services to local authorities”.


As we have heard, Transport for London has taken over services that used to be run by British Rail, and then by South Western Railway and the other TOCs, and it now runs the Overground. I think that has worked well, and it has enabled TfL to integrate the Overground with the Underground and provide a better service to Londoners.

Outside London, many local authorities have successfully introduced light rail lines. There are 11 light rail systems in the UK. Manchester Metrolink is probably the best known, with 99 stops and 64 miles of track, run by Transport for Greater Manchester. We have also heard about the smaller West Midlands Metro, run by Transport for West Midlands. So local authorities are perfectly capable of building, maintaining and running serious rail systems.

The Minister’s statement seems to preclude the sort of arrangement that works well in London from happening anywhere else. All that local authorities are promised in the letter is a statutory role governing, managing, planning and developing the rail network, but not taking it over and integrating it with the system that they already have.

I think the Minister is in some trouble on this issue. We have had a powerful speech from his noble friend Lord Snape, and there is a feeling in the Committee as a whole that the commitment to devolution is simply inconsistent with new Section 30C as it stands. I do not think this is the landmark legislation that we were promised, so I hope the Minister thinks again about the implications of new Section 30C.

[Lord Lansley (Con)]

My Lords, I have Amendment 36 in this group, which has exactly the same purpose as the amendments from my noble friend on the Front Bench and my noble friend Lord Young of Cookham, who has just spoken. All their points and those made by the noble Baroness, Lady Pidgeon, demonstrate the potential value and benefit of having the legislative opportunity for publicly owned companies responsible to devolved authorities to be able to run rail services. If we do not have this, it can be only a public sector company owned by the Secretary of State. I was going to instance examples, but I think we have had so many that it is very clear.

The only difference between my amendment and others is the kind of authority appropriate to own a company which runs rail services. I fixed on mayoral combined authorities simply because of the relative capacity and their importance in the Government’s devolution agenda, and because it might commend that thought to the Government.

From my own experience, not least from being a Member of Parliament in a mayoral combined authority, I think it is increasingly important for the Government to recognise—which clearly they have put at the front of their argument—that the co-ordination of the railways is of the first importance, including ticketing, timetabling, provision of services and so on. In many of these places, as was amply demonstrated by earlier speeches, the co-ordination of transport services and of transport with planning and spatial development is equally important. If the Government go down the path of central control by the Secretary of State for every aspect of rail services, I am afraid that they will severely impede, in many significant areas of the country, transport and spatial development being conducted in the way that we would prefer it to be.

[Lord Berkeley (Lab)]

My Lords, I support my noble friend Lord Snape’s Amendment 43 and will speak to many of the other amendments in this group. I support most of the statements that have been made from all parts of the Committee in this debate.

We have been talking about devolution for years. It started off as levelling up—and we can debate whether it was levelling up or levelling down—with the last Government. But the Labour Party has been very keen on what I would call devolution for a long time and has supported the mayors of Manchester, Leeds and the West Midlands in trying to get control of their transport services, as the noble Lord just said. It is equally important to be able to decide what services are provided and who pays for them.

One of the key things which we have been debating for some time is these so-called regional authorities being given a lump sum, if one likes, and told that they can spend it on transport and then be allowed to get on with it—let them decide, on the basis of local elections and local politics, what they want to provide. Everybody’s objective would probably be to see in the north and the Midlands a general quality of service compatible with and just as good as that provided in the south-east, around London. It is not all provided by TfL—although much of it is—and I think most noble Lords would say that it is very good. I do not understand why the Government do not go the whole hog and say that they will give these regions a lump sum, to be negotiated, and let them get on with it.

The noble Baroness, Lady Pidgeon, asked whether Manchester could deliver. The answer is that it cannot deliver if Whitehall is in control. We have quite a serious problem here and I do not know what the answer is, except to say that I am convinced that some of the clauses we are debating tonight are counterproductive to what I thought the Government were trying to achieve.

What is the point of taking certain rail franchises into the public sector and turning them into something else if, next year, a Bill will give them a new franchise or concession? The noble Lord, Lord Moylan, has not mentioned the word “concession” yet today, but I expect he will. Concessions are very good in some places, but the key is this: what is the point in making this massive change now and then coming back in a year or two to say that we will let the West Midlands run all local services—it can put them out to tender, and have the money to provide the service with the frequency and fares that it wants—and ditto in the north west and north-east?

We really need to know the final outcome planned by the Government before we can know whether the Bill will be helpful or not. If we make a change now and then another change in two years, the people who will be damaged are the passengers on the railway.

[Lord Gascoigne (Con)]

My Lords, I support my noble friend Lord Moylan on Amendments 12 and 13 and I echo some of the great speeches in this group. As my noble friend said, it is right to ensure that, through some mechanism, the nations and regions are consulted, and, crucially, engaged, to ensure that they are brought into the decision-making process so that the service which eventually emerges is as effective as possible.

I am sure some will hark, yet again, that we are calling for more consultation and bureaucracy, but let us be clear: we on this side have always believed in devolution and power to the people. As my noble friend Lord Moylan said, the Government themselves have committed to the concept of devolution when it comes to transport. Therefore, is it not right that we utilise the opportunity to bring the Council of the Nations and Regions into discussions to ensure that we have the best services possible where there is overlap between the nations? Everyone is citing different quotes, but the PM said when the council was created that “we work as one team” and a “partnership”. If it is the view that that is too onerous, as I am sure the Minister will say, then we could at least try to engage the much- trailed but lesser-spotted envoy to the regions.

I support the noble Lord, Lord Snape, as I always do, in his Amendment 43. It calls for the Secretary of State to produce a report on whether a service could be devolved when it awards it to a public operator or renews a private franchise. That is wise and right, and I assume the case for doing so would be to assess the pros and cons for commuters, which we on this side of the Committee believe should be the focus of the reforms.

Supporting this amendment takes me back to what was said on day one of Committee on my amendments, when it was deemed that:

“Amendment A1, to which the noble Lord, Lord Gascoigne, spoke earlier, would create another bureaucracy”.


Later, this noble Lord hoped that the Minister would

“not get too bogged down in the bureaucratic desires of the party opposite”.—[Official Report, 21/10/24; cols. 433, 435.]

Who was so opposed to putting in a mere purpose clause, lest it be too bureaucratic? Lo and behold it was the one and only noble Lord, Lord Snape, who is now calling for an amendment to include a report when a rail service is awarded to a new operator. I welcome this Damascene conversion from the Labour Benches; I say yes to the noble Lord’s amendment but yes to Amendments A1 and 48A.

[Lord Snape (Lab)]

Before the noble Lord ruins entirely my career, such as it is, with his praise, I must tell him that he is comparing lemons with oranges. More accurately, what I said last time had nothing to with the devolution of railway passenger services to our great conurbations. I am rather against bureaucracy; it is the party opposite, as far as this legislation is concerned, that seems to be obsessed with it.

[Lord Gascoigne (Con)]

I do not know what the protocol is but I find it novel, if I may say so, that the noble Lord opposes bureaucracy when this side proposes it and yet supports it when it is convenient to himself.

17:30

[Lord Ranger of Northwood (Con)]

My Lords, I too welcome the Minister and the whole debate on the Bill, including notably those Members who have had a previous role in London’s transport. There is obviously the Minister but also the noble Baroness, Lady Pidgeon, and—

[Baroness Jones of Moulsecoomb (GP)]

Me?

[Lord Ranger of Northwood (Con)]

Yes, there was the noble Baroness, Lady Jones, my noble friend Lord Moylan and myself, in the role of adviser to the Mayor of London on transport. Although we have spoken much about how London’s model has improved and can be looked at, I have to highlight that I support my noble friend Lord Moylan’s amendments, and particularly Amendment 34 in the name of my noble friend Lord Young with regard to the Secretary of State’s power to award—and potentially their power only to do so.

I recall that in the almost four years that I was the mayoral adviser for London, between 2008 and 2011, there were at least five and a half Secretaries of State for Transport. Sometimes the rotation of Secretaries of State through that important office can be quite hasty. If we are looking to award such authority, power and control to that office, the speed in the potential change of roles can lead to a certain amount of confusion and hesitation, and not even the progress that we would want to see. For that reason, as many others have probably mentioned, I support Amendment 34.

I also support my noble friend Lord Lansley’s Amendment 36 on planning. This was a point that I wanted to make. One of the major changes that we made when we came into City Hall in 2008 was to look at developing the London Plan and the Mayor’s transport strategy in conjunction, so that we could understand the potential for investment in transport infrastructure and where we would look for housing and the development that would generate jobs and growth. That is obviously critical to where investment in transport is then made, and there can be an issue if we do not align that strategy with planning; therefore, we have the amendment that my noble friend Lord Lansley mentioned.

There are a number of challenges when we start to centralise thinking about transport planning. It worked better when we worked very closely at a city and regional level, and closely with boroughs as well. Local authorities know very well their requirements and demands. That feeds into the overall stitching together of planning for what transport is required. During my career, I was fortunate to work in organisations such as Transport for London, Network Rail, the Rail Safety and Standards Board and even the Department for Transport. That approach, though it felt fragmented, brought together the complex requirements for transport. Yet whenever the Government—not the previous Government but the one before them—tried to centralise through organisations such as Railtrack, the Strategic Rail Authority and Network Rail, as it seems they will do now with Great British Railways, there seemed to be a disconnect between what was required and what the large, centralised bureaucracy was trying to deliver. On that basis, I also support the amendments tabled by my noble friend Lord Moylan around ensuring that there is enough authority and devolution in the Bill.

[Baroness Randerson (LD)]

My Lords, I support the intention of the amendments in this group. There is one amendment in the name of my noble friend Lady Pidgeon, Amendment 16, which the noble Lord, Lord Moylan, has signed, as I have signed his Amendment 12. Unlike him, I want to talk about devolution in Wales and Scotland, because that issue is very important. Railways cross borders; that point is addressed by the noble Lord’s amendment. I agree with his idea that there should be proper formal consultation with the devolved Governments—by the way, I can assure him that the new Council of the Nations and Regions should have a crowded agenda, because many devolved issues have been building up over a long period.

Let us look at the case of Wales. If, for example, you travel from Cardiff to Wrexham, you find yourself crossing between Wales and England; your start and end points are in Wales, but the middle of the journey is in England. That complexity needs to be built in. Devolution of rail powers to Scotland is pretty clear, but in Wales it is—I hope—a work in progress. I will explain to noble Lords why I say, “I hope”. The Welsh Government do not have powers over rail infrastructure. The operation of the railway in Wales is the responsibility of the Welsh Government, but infrastructure planning and funding remain with Network Rail. This is a cause of considerable frustration; the Minister answered a question about it earlier today.

This frustration is largely because Wales gets under 2% of total infrastructure spend in the UK, while having 5% of the population and more than 5% of the land mass. Our rail systems in Wales are in such a poor state, so there is a good argument that we should be getting more than 5%. The failure to allow Wales the Barnett consequentials of HS2 just rubs salt into the wound, and it is a lot of salt—£4 billion of it. I urge the Government to rethink the situation and the tendency set out in the Minister’s letter, because surely there is no hard and fast rule on this. Back in 2007, the Labour Government of the UK made noises which suggested they were willing to offer Wales control of infrastructure. Unfortunately, at that point, the Welsh Government were not keen to take it on, but I think they would be very keen now.

I am keen that this Bill does not in any way prevent further devolution. Transport for Wales, which is owned by the Welsh Government, is investing widely. Despite problems in mid-Wales, services are improving, and passenger numbers were up 27% in the last three months alone. That is a sign of progress. Can the Minister explain why the Welsh Government might not be considered capable of doing the rest of the job?

As my noble friend Lady Pidgeon has said, Transport for Greater Manchester, which I recently met representatives of as well, is enthusiastic about its success and devolution plans. They spoke to me about the Bee Network, which has lower costs than what went before, higher levels of punctuality and higher numbers of passengers. It is a real success story. They have firm plans to devolve eight rail lines within the next four years. I gather that they may be looking at some form of public/private partnership. That is the sort of thing referred to in the amendment tabled by the noble Lord, Lord Liddle, in Monday’s debate.

Can the Minister specifically reassure us that the aims of the declaration of intent that Greater Manchester signed with the previous Government still hold good? Can he specifically reassure us that there is nothing in this Bill that will prevent Greater Manchester’s ambitions being implemented? We on these Benches want to go further. Where Greater Manchester leads, why should not Birmingham, Liverpool or several other places follow? Shutting off the devolution of rail is at odds with the Government’s plans to give local authorities more powers over buses, for instance. It does not sit comfortably together.

I have two pleas for the Government. First, as I said on Monday, I ask them please to leave their options open. Do not close off avenues in the Bill: allow for unexpected events in the future. Secondly, it is illogical to allow open access operators to pick off rail routes, and it is illogical to encourage local authorities to have more control over buses but not to encourage them to fully integrate their local transport services by having control over trains and railways as well.

[The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)]

My Lords, I remind noble Lords that the Bill is, in my view at least, narrowly focused on allowing the further public operation of existing franchised railway operations currently in the private sector. Many in this House will know that I was the commissioner of Transport for London when the original Overground was proposed and established. Some of the details of its success are extremely familiar to me and give me a glow of pride and satisfaction whenever anybody mentions them. I was also there when the Overground was expanded—in fact, some Members of this House could have allowed it to expand further but chose to oppose it on the grounds that, for a mayor of a different political colour, that might not suit the then-Government’s aims. I say all that because devolution is really important. I have no intention of closing it off, and neither does the Bill—but it has to be subject to the effective operation of the railway network as a whole. I will come back to that in a moment.

I will speak first to Amendments 31 to 33 and 37 of the noble Baroness, Lady Jones of Moulsecoomb, Amendment 34 of the noble Lords, Lord Young of Cookham and Lord Moylan, and Amendment 36 of the noble Lord, Lord Lansley. These amendments would empower the Secretary of State and the Scottish and Welsh Ministers to award contracts to companies owned by various local authorities. Amendment 16 of the noble Baronesses, Lady Pidgeon and Lady Randerson, and the noble Lord, Lord Moylan, aims to provide opportunities for local authorities to take responsibility for services in their areas before contracts are awarded to public sector operators.

Amendment 46 of the noble Lord, Lord Moylan, would require another report, this time on whether public ownership makes it more or less likely that further services will be devolved by means of exemptions granted under Section 24 of the Railways Act 1993.

Amendment 50, also of the noble Lord, Lord Moylan, is another attempt to delay transfers to public ownership, as it makes the establishment of new regional partnership boards the trigger for the provisions of the Bill to come into force. The noble Lord, Lord Moylan, mentioned shadow Great British Railways. This is not a statutory entity but a preparation for Great British Railways; it is not a mechanism to do its job in advance of the creation of the body itself.

In line with the spirit of all these amendments, the Government are absolutely committed to strengthening the role for local communities in shaping the design and delivery of passenger rail services in their areas. Our plans for reform will make this a great deal easier for them, because they will need to engage with only one organisation—Great British Railways—instead of having to deal separately with Network Rail and multiple train operating companies.

The noble Lord, Lord Moylan, reminded us of the manifesto. We have already made it clear that our railways Bill will include a statutory role for the devolved Governments and mayoral combined authorities in governing, managing, planning and developing the rail network, and there is absolutely no intention to enact rail reform without that statutory role. We are committed to a full and open discussion on that role, and how it will work, as we refine our plans for the railways Bill in the coming weeks, and that will be included in the published consultation.

17:45

The Government and I expect close working with mayors and other local authorities to provide services that meet local needs. We are already having materially useful discussions with combined authority mayors, particularly in Manchester and the West Midlands. The proposals by the Mayor of Greater Manchester, which were referred to, are progressing very satisfactorily. These would allow the mayor to specify the characteristics of eight services within the Greater Manchester Combined Authority area, including services, fares and other characteristics, without owning and operating the service. He is not seeking ownership of the services but, quite reasonably, an influence on their provision for the economic benefit of the combined authority area. Nothing in the Bill will prevent that happening, either in Manchester or elsewhere, and I hope that gives the noble Baroness, Lady Randerson, some assurance that, first, I know the detail, and, secondly, it will continue to be available, both there and elsewhere.

It is clear that the railway network as a whole will not work if local authorities do not have influence over their areas, but I wish to distinguish between influence—the sort of influence that we are discussing with Greater Manchester—and the actual operation of the services. Ownership and operation are not necessary for services to address local and regional demands for services and facilities.

We want to reduce, rather than increase, the fragmentation of the railway network. The large number of different players in this industry is at the heart of the problem we need to solve. The noble Baroness, Lady Randerson, is right that, sadly, the railway geography of this country means very few railway services are wholly within one local authority area, a mayoral or combined authority area, or even, as she observes, in one country—you cross between England and Wales if you go from Chester to Newport; I think you cross the boundary 12 times, and it is a lovely journey.

We do not want passengers to interact with more operators than they need to. Many noble Lords, on all sides of this House, will know how much passengers resent the different characteristics of ticketing, information and other things, which the railway network currently suffers from. While the Bill does not disrupt existing arrangements in London and the Liverpool City Region, it is not our intention to devolve operating responsibility for more services to local authorities at this stage. It does not mean that, in future, Great British Railways cannot integrate in a way that brings better services generally and addresses the needs of local communities.

If local leaders wish to bring forward specific proposals for further devolution of operation, then they will be considered carefully. I am aware of the aspirations of the London Assembly transport committee, which has, this morning, published its letter to me on this subject. I am, of course, also aware of the aspirations of the current Mayor of London, as I was of those of the two previous mayors. I will evaluate in detail what they have to say and look carefully at their proposals.

I should make it clear to your Lordships and others that, before we agree to further devolution of operation, we would need to be certain that doing so would not undermine the Government’s efforts to bring greater coherence, clarity and simplicity to the railway, and thus reduce costs, increase revenue and improve performance. We only want to make changes that benefit passengers and promote greater efficiency, a position I am sure that everyone in this Committee will support.

The noble Lord, Lord Young, and the noble Baronesses, Lady Pidgeon and Lady Randerson, will note, I hope, that we are not closing off further devolution of the operation of services. If the Government decide to do so, there are existing mechanisms in legislation to enable this to happen. Section 24 of the Railways Act 1993 allows the Secretary of State and Scottish and Welsh Ministers to exempt certain services from the surrounding provisions of that Act, and this Bill does not change that. That is the basis on which services in Greater London and the Liverpool City Region can be operated by the relevant local authorities. Amendments to the Bill are not necessary to provide a statutory basis for further devolution to local leaders in our larger metropolitan areas, nor are they needed if those authorities wish to operate those services directly rather than contract them or have them as a concession.

To address head-on the questions posed by the amendment of the noble Lord, Lord Moylan, it will not surprise him to learn that the Government have no intention of delaying public ownership until our longer-term reform plans have hit the statute books and been fully implemented. I have explained in response to other amendments why we need to get on with that as soon as possible. Given that we intend to give local leaders and their communities a stronger say in how their local railways are run in the future, I would expect there to be less appetite for services to be devolved than there was before.

On engagement, it is also worth noting that local authorities have broadly welcomed our proposal for their greater influence over and specification of their local services, but very few are interested in taking on the operation of services. As I have said, noble Lords will be aware that local leaders do not need to run their own services to have a really significant influence on the way the future railway network serves them.

The most important focus for debate, then, is how we provide the fullest possible opportunity for local authorities to influence the provision of services in their areas and to fund local improvements if they wish, while also maintaining Great British Railways’ ability to balance local, regional and national needs and to provide the right level of consistency across the whole system. That will, of course, be an important issue when we come to debate the substantive wider railways Bill in your Lordships’ House.

Amendment 43, in the name of my noble friends—

[Lord Berkeley (Lab)]

I would be grateful if the Minister answered a couple of questions arising from the statement he has made, for which I am very grateful. He said that passengers do not want to be confused by different types of services and operators, but from talking to people who have been involved in TfL and Merseyrail, I get the impression that they think they are rather good. I am not sure they would agree that they would be better if they were run from London by some centralised organisation telling the people of Liverpool or Manchester how many trains they can run.

It all comes back to who actually gets the revenue from the train fares and who pays for the trains, which will probably affect what the local mayors can ask for. They might want to see more trains, but if they are going to have to ask central government for an extra train, that will get quite difficult. I do not think the Minister has answered the question of the money that will be saved through this amendment and the new structure. We have not seen how much money it is going to save or how much extra revenue it might generate. I look forward to his comments.

[Lord Hendy of Richmond Hill (Lab)]

I thank my noble friend for his intervention. I do not disagree with him at all: those railway services are rather good. I did say that I was rather proud of the Overground, and from a distance I still am; it is a rather good service. However, there is a difference. Those services operate very largely within the Mayor of London’s geographical area, and the fares at the extremes do not differ. In Liverpool, I believe, they are wholly within the Liverpool City Region, but if not, the same applies. Consideration has to be given to consistency when the services stretch beyond those boundaries. That has been, and is capable of being, managed well.

The points my noble friend makes about who pays for enhancements—both the revenue costs of enhancements, and of extra trains if they are needed—and who gets the revenue from that are all subjects on which we are in harmonious discussion with the Mayor of Greater Manchester and Transport for Greater Manchester. It is possible to enhance railway passenger services in conurbations and elsewhere without having ownership of them, in circumstances where the proliferation of ownership may well create other costs. In the previous debate in Committee, I referred to the number of train crew depots in Newcastle. My recollection is that there are currently four, all of which have managers, supervisors and clerical staff. That is not the sort of proliferation of basic on-costs that we want to see in the rest of the system.

We are having a very practical discussion in Manchester about the eight lines that the mayor wants to specify. I suspect that, at the end of the day, when we reach an agreement, as I believe we will, the services the mayor wants will be presented as part of the Bee Network. I expect them to look consistent across Manchester, in the different modes that Transport for Greater Manchester controls. That is exactly the same effect as we had with London Overground and Merseyrail. We will have to bridge those gaps without creating further cost and confusing passengers.

Amendment 43, in the name of my noble friends Lords Snape, Liddle and Berkeley, requires the Secretary of State to produce an assessment of whether passenger services could be run by devolved authorities before any contract is awarded to a public sector company or any private sector franchise is extended temporarily by the Secretary of State. As I have said already, it is not our intention to devolve the operation of further services to local government as part of this process. Our intention is to end the failing franchise system and move to a public ownership model, which will then allow us more easily to reduce fragmentation and create a culture focused on delivering for passengers and taxpayers, not private shareholders.

It is deeply important that local leaders have greater influence over what services are run in their areas. That is why we are engaging with them to develop a statutory role for mayoral combined authorities in the rail network, which will become part of the wider Bill. As I have said, further devolution of services risks including fragmentation, but as I have also said, it is not ruled out by the Bill.

I turn to Amendments 12 and 13 from the noble Lord, Lord Moylan, which require the Government to consult with the Council of the Nations and Regions and the Prime Minister’s newly appointed envoy before transferring cross-border services to the public sector. This amendment is not necessary. The Government regularly engage devolved Governments on cross-border services. Both the Scottish and Welsh Governments are in favour of transferring rail services into the public sector, and we have worked collaboratively with Scottish and Welsh Ministers on the proposals in the Bill. Consultation will continue to take place as further services are transferred into public sector operation.

In addition, the Council of the Nations and Regions has been set up by the Prime Minister to foster positive collaboration with the devolved Governments. Clearly, we do not require a legislative amendment to encourage collaboration when the council exists to do just that, and I am sure that the newly appointed envoy will further facilitate that.

The noble Baroness, Lady Jones, referred to South Western Railway and in particular to the line between Salisbury and Exeter. I am confident that it will get better when South Western Railway comes into public ownership and we can get much closer liaison between infrastructure and operations and their management.

The noble Baroness, Lady Randerson, referred to Welsh ownership of infrastructure. I am not sure that she is right, bearing in mind our experience with the valley lines, in saying that they aspire to own the infra- structure, but the Bill would not prevent that.

Finally, the noble Lord, Lord Moylan, might want to note that Keith Williams, who he mentioned and who I mentioned on Monday, publicly endorsed the rail manifesto published by the Labour Party before the election. I will say no more about that.

With thanks to all noble Lords for this debate, I urge them not to press their amendments to this relatively narrow Bill, but I will reflect further on everything I have heard about devolution today.

18:00

[Lord Moylan (Con)]

My Lords, I start with a brief apology to the noble Lord, Lord Snape, for not having signed his amendment and assure him that if he wishes to approach me in the corridors between now and Report, some sort of grubby deal can probably be done between us in that regard. My signature is readily available for the many wise things that he has said in this debate.

[Lord Snape (Lab)]

If we are going to meet to discuss these future amendments, grubby deals or otherwise, better in one of the bars where the noble Lord can put his hand in his pocket.

[Lord Moylan (Con)]

There is the basis of a grubby deal, I suppose, but I am sure it will be done on an equal, Dutch, shared basis.

The Minister has heard what the Committee has had to say from every corner, and he will know that his response will have left noble Lords on all sides bitterly disappointed. He has promised to combined mayoral authorities, to local authorities and to regional authorities every conceivable aspect of devolution except the right and the possibility to run their own trains, which has been done so successfully in London and, I understand although I have no personal experience of it, on Merseyside. That is now suspended; it is off the table, for a number of years at the very least, on no rational grounds at all. As the noble Lord, Lord Berkeley, so rightly said, we need to know the final outcome now.

For all the Minister’s talk of this being a narrow and technical Bill, its effect, in combination with his letter, is to put an end to the further devolution of rail services to local and regional authorities for the foreseeable future, and that is something the Committee is clearly not willing to accept. There is a fundamental difficulty at the heart of this Bill, and that is the commitment made so fulsomely to devolution, endorsed or otherwise by Mr Williams, whose views seem to be plastic and developing and to respond differently to every telephone call he gets from the noble Lord—it is possibly getting to the point of rent-a-quote from Mr Williams. Despite all the commitments made by Mr Williams and by the Labour Party in its pre-manifesto document on rail services, there is not going to be any meaningful devolution. Those commitments are not consistent with the Government’s other commitment to the single controlling brain. It is a contradiction at the heart of the legislation.

As for the ability of local authorities to commission services, as the noble Lord, Lord Berkeley, so rightly said, it is all a question of money. We promise it for buses, but as we said when we discussed the Statement made on buses—on that occasion too the noble Lord, Lord Snape, was very helpful in supporting what I said —it is all very well telling local authorities they can commission new bus services, but they do not have a bean to do so. It is all very well telling regional authorities they can commission more rail services, but unless we understand, as the noble Lord, Lord Berkeley, said, who is going to pay for it and who is going to get the fares revenue, it is all pretty meaningless.

It seems to me that the great single brain is already suffering a serious headache and that the paracetamol of devolution may be what it needs to dilute the effects and to take the pressure off that brain. I think this is a point on which the Government are going to have to give some ground, and I certainly think it is one we will debate again when we return to the Bill on Report. With that, I beg leave to withdraw my amendment.

Amendment 12 withdrawn.

Amendments 13 and 14 not moved.

Amendment 14A

Moved by

[Lord Hamilton of Epsom]

14A: Clause 2, page 2, line 21, at end insert—
“(1D) The relevant franchising authority must make an assessment of the steps any public sector company is taking to prepare for driverless trains before making a direct award of a public sector contract to that public sector company under subsection (1A).”

[Lord Hamilton of Epsom (Con)]

My Lords, I must first apologise to the Committee: I was not here for the Second Reading, because transport has never been my top priority in terms of matters that come before your Lordships’ House. Technology has been much more important to me, and it struck me that technology, which is advancing at an incredible pace—its capacity is doubling every two years—affects transport systems almost more than anywhere else.

We think here of the driverless cars that are being trialled at the moment, mainly in the United States, with a certain amount of success. The amount of money that the big tech companies in the United States can put into this means that we are going to get driverless cars within the foreseeable future, and that is going to completely revolutionise the whole business of how our cities operate. The price of taking taxis from A to B is going to come right down, which will affect car ownership. It will mean that people give up owning cars, which are getting more and more expensive, and will rent them for long journeys. At the same time our streets will be much emptier and it may well be, with the introduction of electric cars at the same time, that we reduce the pollution in our cities as well. This is coming whether we like it or not, and we must accept that technology is moving very fast and is going to have an enormous effect.

Driverless cars are tomorrow’s technology. Driverless trains are yesterday’s technology; we already have driverless trains. The Docklands Light Railway, which operates over 24 miles in the East End of London, was introduced in 1987. That is the sort of technology that our new train operators should be thinking of when they start running trains and taking up new contracts. If they do this, it will mean that we can start lowering the costs of operating trains.

I have to say that the history of this is not very encouraging because trains were introduced on new lines on the London Underground, and such was the trade unions’ opposition that those proposals were dropped and they are still driven by operators. This is not encouraging, but we have to look at the whole situation. There will be a lot of opposition to introducing new technology, and the result will of course be that passengers pay much more for travelling by public transport systems operated by people who need not be there.

We have to think now about where technology is taking us in the future. How are the Government going to resolve the conflict with the trade unions, with which to date they have decided on enormous pay increases for driving operators, when in the near future we are possibly not going to need those people at all? Do the Government stand up for the passengers and lower fares, or will they stand up for the wages of train operators who are not actually needed because technology has taken over their jobs?

The same also applies to passenger aircraft—in most airports around the world, ground control can now take off and land virtually any large passenger aircraft. Of course, people feel much more reassured by having a pilot in the seat. On the other hand, I can see the low-cost airlines coming along quite soon and saying, “Well, if you travel in a pilotless aircraft, we will actually lower your fare”. People will then have to decide whether they are prepared to trust the technology.

The basic story still applies: the amount spent on research and development by the big-tech companies is so great that it makes anything that the Government can spend look like chicken feed. At the end of the day, they will iron out the technological problems, and the safety issues will be resolved. At that stage, we will want to see the dividend that comes with that: the cost of travel coming down. The Government will have to decide whether they back the trade unions or whether they want to see cheaper travel for customers.

[Baroness Brinton (LD)]

I will briefly respond to the proposals from the noble Lord, Lord Hamilton, and ask both him and the Minister some questions. I will not say that the recent BBC drama “Nightsleeper” should give us cause for alarm—the issues are very different—but the noble Baroness, Lady Randerson, possibly the noble Lord, Lord Ranger, and I were heavily involved in the then Automated Vehicles Bill during its passage through your Lordships’ House earlier this year. Some of the questions I will ask now I asked in the debates on that Bill, too.

First, this is not just a question of having no driver, because there has been a push to remove from trains staff other than the driver, whether it is an old-fashioned-style conductor or a train manager. I wonder how on earth the emergencies that cannot be predicted, either by software or by people driving the train remotely, can be resolved. Should those emergencies on the line happen at very short notice and the train has to stop, how are people to get off? This is the point at which I start to talk about those who need assistance. If you do not have any staff on the train, how do you get people off who cannot clamber down and follow the side of the track? The reassurance of having staff on the train in that situation makes me feel confident that, if there were an emergency, I would be able to get off.

The other key role of staff on a train, whether a driver or train manager, is to help when things go wrong. That could include trying to handle people who are behaving very badly, sometimes breaking the law, by alerting British Transport Police. It might include times when assistance goes wrong, such as trains not stopping at volunteer stops. We still have those; there are some between Salisbury and Bristol, where you have to give advance notification if you want to stop at a particular station. As someone in a wheelchair, I would be in real trouble if the train did not stop—and there would be nobody I could notify. Also, if you arrive at a station where there is a planned stop and you were expecting to get assistance, but nobody is there, other passengers would not know how to get the ramp out of the train, and they would not have the keys to do it. I am very concerned about those circumstances. If there are thoughts about having automated trains, the practical side of how passengers interact, particularly vulnerable passengers, concerns me.

Secondly, the Docklands Light Railway is an interesting example, and we see similar driverless trains in many airports around the world. That is fine, but I have some concerns about the concept at this stage. If our railways—the actual rails and their surrounds—are built before the plans for automation, there will be consequences for driverless trains when trees fall down at the last moment and children run across the line. You cannot manage those circumstances without a driver who can pick up an alert, respond, tell passengers to brace themselves and let them know where they need to go for support. For me, this is not about unions; it is about passenger safety. My particular interest is making sure that those passengers—not just disabled passengers but many elderly passengers; look at the demographics—get support from a member of staff on the train.

18:15

[Lord Snape (Lab)]

My Lords, it is a pleasure to follow the noble Baroness, and I agree with every word she said. I will be very brief.

The dystopian world that the noble Lord, Lord Hamilton, outlined is not one that I would have thought would appeal to most people. He mentioned driverless motor cars, but so far San Francisco is the only city, I think, where driverless taxis—confined to a fairly small part of the city—actually work. As we all know, San Francisco is the sort of place that experiments with all sorts of things. Those driverless cars have not really appealed to most other countries, and whether they will do in the future remains to be seen.

The noble Lord says that with driverless cars, the road network will be much less congested. If they are going to be the only way to get around, it is hard to imagine that the road network will be less congested. The roads will be even more crowded than they are at the present.

Returning to the railway network, we have about 12,000 miles of railway, much of which was built by the Victorians. Will we tear up all those tracks to install the necessary equipment to enable trains to be driven without a driver? That is undesirable, as the noble Baroness correctly pointed out. Even trains on a modern stretch of railway line—for example, HS1 has a continental signalling system, which has been introduced on the East Coast Main Line—need a driver, for the very reasons outlined by the noble Baroness.

As for aircraft, I am not sure about the thought of taking off and landing in a pilotless aircraft. If it is ever introduced, the noble Lord, Lord Hamilton, might find himself sitting in splendid isolation. After all, the crash of two 737 MAX airliners due to computer failure—and one near accident, which was prevented by the pilot in charge—ought to be lessons to us all.

I am afraid of the dystopian world that the noble Lord envisages. A train driver with responsibility for 500 lives behind him—and, in some cases, travelling at over 150 mph, as on HS1—deserves every penny of the £60,000 or thereabouts that the noble Lord and the Daily Mail complain about non-stop.

[Lord Ranger of Northwood (Con)]

My Lords, I will briefly offer my support for my noble friend Lord Hamilton of Epsom’s Amendment 14A and echo the comments of the noble Baroness, Lady Brinton, about what services we are looking to deliver when we talk about driverless vehicles, trains, et cetera.

In referring to my register of interests, I recognise that I have spent my entire career with one foot in technology and the other in transport. The two have overlapped, and we have seen great innovation in technology in transport. This takes me back to what we achieved in London Underground and Transport for London: we looked at how bringing in gate-line technology and new systems such as the Oyster card would enable us to rely less heavily on ticket offices. Eventually we removed a lot of them. That was not just because we wanted to get the people out from behind those ticket office windows; we wanted those people, freed from sitting behind that thick piece of glass, to support passengers on the Underground system by providing assistance, information and other services. This is about innovation evolving the service and removing the need for one sedentary type of activity, enabling something else to happen.

When we think about our trains—again, I note the observations of the noble Baroness, Lady Brinton, on the kind of support that can be required on a train, especially for long-distance journeys—safety and security are primary. It would also be good if we could have more services, if the food and beverage shop stayed open a bit longer because people are there, and even if somebody is there to help you connect to the wifi, which is always eternally promised but sometimes hard to achieve. Having a greater sense of the passenger experience, focusing on developing the passenger experience by freeing people from the role of sitting in the ticket office and allowing them to do other things, will be of great value.

The main point is that we need to leave space for the design of innovation. It is always hard to tell at the early stages what we will be able to do later with that innovation, but as long as we leave space in the Bill to consider it, we can, I hope, achieve our aim of really improving the passenger experience.

[Lord Moylan (Con)]

My Lords, I am not accustomed to making speeches on technological matters but, on this occasion, I feel I have some modest qualifications for doing so—although I must say in advance that I do so with a degree of trepidation, because nearly everything I know about driverless trains I have been taught by the Minister. I therefore sit in the uncomfortable position of being subject to not only his correction but his immediate correction the moment I sit down and he comes to respond.

It is possible to get oneself into a tizz about these things called driverless trains when what one is in fact discussing is signalling. When I first got involved in railways, I thought that signalling was a system where arms went up and down and red and green lights flashed, but that is all in the past. Modern signalling is, in effect, a huge computer brain that fundamentally drives the trains. It tells the trains when to go, when to stop and how fast to go in between. Its purpose is to maintain a safe distance between trains as they travel, taking account of the speed and the track’s condition and nature. It is specific to the track.

Although the noble Lord, Lord Snape, will find counterexamples—I am sure that he is right to do so—broadly speaking, it is safer to have the train driven by this great controlling brain than it is to have it driven by a human being. A large number of historical train accidents have been caused by driver inattentiveness. Indeed, in Committee on Monday, it was the noble Lord, Lord Snape, I think—it may have been another noble Lord—who drew attention to one cause of such accidents, driver tiredness, whereas the machine does not get tired. It knows what it is doing. It knows where every train is going and where it is in relation to every other.

The noble Baroness, Lady Brinton, spoke of the person who remotely drives the train. There is not a person remotely driving the train; it is the great computer brain.

[Baroness Brinton (LD)]

From my experience on the then Automated Vehicles Bill, there is a person who watches various vehicles driving. If there is an issue, they will intervene. That is how reassurance was given, so it is not left only to the computer.

[Lord Moylan (Con)]

My Lords, I was going to come to a point relating to that. I am sure that what the noble Baroness said is absolutely correct in relation to automated vehicles but, like automated planes, automated vehicles are very different from automated trains. An automated plane—indeed, any plane—must be 110% safe and known to be safe before it takes off, because if it develops a problem when it is in the air there is nothing you can do about it.

With an automated train, the approach to safety is totally different. Safety is based on fail-safe devices. If the computer brain sees that something is wrong—for example, if it loses a train on the system and does not know where it is—everything is brought to a stop. That is the solution. That is how you guarantee the safety of not only that train but the trains close to it. The trains further down the line are brought to a stop, which is of course not remotely possible when you try to apply a different technology to the air and to automated vehicles. That is the sort of system we are talking about. The level of automation that can be achieved is graded. Level 3 automation, as it is known, requires a driver to be present, although the driver is not actually driving the train.

My noble friend Lord Hamilton of Epsom referred to the Docklands Light Railway coming into operation in the 1990s. I think I am correct—here, I very much worry that I might have got this wrong and that the Minister will correct me—in saying that the Victoria line, which was introduced in the 1960s, was introduced with automated signalling at level 4. There was a driver in the cab, but they would arrive in stations reading the newspapers. This so disconcerted passengers that a stop had to be put to it and they were told that they could not read the newspaper while they were sitting in the cab, at least not while they were in or coming into a station.

So we know perfectly well that this can be done safely. We know that we can run trains much closer together and provide greater capacity if we have an automated system, because it is safer. That is why, if you go down to the Victoria line today—it benefits not from a 1960s signalling system but from a brand-new signalling system installed in the last few years—you will see the trains coming into the station so fast that the previous one hardly has time to get out before the next one arrives. If you had a driver driving that train, the headways between them would have to be much greater. By comparison, on the Piccadilly line, which, as I have mentioned on several occasions, has a signalling system so decrepit that it is hardly a signalling system at all, you can see how slowly the trains come into the stations. The driver has to conduct himself with great caution whereas, with automated signalling, they will come in faster and stop in exactly the right place. They do not have to make the human judgment that the driver has to make about stopping exactly on his mark; that is what he is meant to do, but it takes time.

I think that everybody who is involved in railways wants to head towards that; it is the direction we want to go in. The question then arises: if you have driverless trains with literally no driver in the cab, how are you going to handle the customers? First, as some people have said, there will be trepidation on the part of customers. I think that will be overcome. Even I have a degree of trepidation; I took some flights over the summer. Not many people realise that the pilot is already pretty redundant in most of the aeroplanes they are flying in. Conscious of this, I was thinking about it when I took off the other day, so trepidation is a factor.

The noble Baroness, Lady Brinton, makes a much more serious point perhaps, which is that services are required for passengers in the train and in the event of an emergency. As I said, an emergency is likely to result in the train being stopped in the middle of nowhere, and possibly stopped long enough that passengers have to be disembarked. Who is going to do all that? Of course the train has to have people on it; it has to have staff on it. Although the Docklands Light Railway has no driver—which, as noble Lords probably know, allows children to sit up front and even adults to fulfil their childhood fantasies by sitting up front—even it has a member of staff on it to deal with the sort of eventualities referred to by the noble Baroness.

There is a sort of fantasy here. I depart slightly from remarks made by some of my Conservative colleagues—not here in your Lordships’ House but in other fora—that this will somehow free the railways from dependency on staff and, therefore, on the unions. It will not, of course, because those staff will have to be present even if they are not in the cab. They will probably be members of the RMT, too, which is not exactly freeing yourself from the trammels of the trades unions.

The general intention behind my noble friend Lord Hamilton’s amendment is an extremely good one. We should be moving, as far as we can, from level 3 to level 4. Over time, it is an inevitability, and the costs involved in doing so will have to be found. The increase in both capacity and safety that will arise from doing so will probably be worth 10 HS2s or HS3s or whatever we provide on the existing lines.

Knowing the Government’s intentions on this will be extremely helpful. Knowing how it will be afforded and prioritised in an entirely nationalised system is something that we would all like to know. I suspect, as on previous occasions, that the answer from the Minister will be that we will have to wait, that he is not going to tell us, that this is a very narrow, technical Bill, that all the goodies are coming down the track in 18 months’ time, and everything else. I hope he is taking account of the fact that the Committee is very concerned about this—that technological change has to be at the heart of the modernisation of the railways and that the Government are going to find the investment capacity to do so. It is a matter of priority and money. Can he tell us about it, please, when he stands up?

18:30

[Lord Hendy of Richmond Hill (Lab)]

My Lords, I thank the noble Lord, Lord Hamilton of Epsom, for this amendment, which would require the Secretary of State and the Scottish and Welsh Ministers to consider each public sector operator’s progress in preparing for driverless trains before awarding a contract to that operator. The amendment appears to be of limited practical impact, as it would not require the franchising authority to do anything in light of the outcome of the assessment. That said, I understand from the noble Lord’s explanation that it was intended as a probing amendment, and I take it in that spirit.

I thank the noble Lord, Lord Moylan, for his acknowledgement of my small amount of knowledge of railway operation, and that part of it that I appear to have transferred seamlessly to him. I have tried to educate him in that manner and, clearly, he has been a good pupil. I did not try to extend that to his political beliefs because at the time, when I was educating him in the operation of transport, I had no reason to do so. I will have a go at that some other time.

I also know about the operation of the Docklands Light Railway, referred to by the noble Lord, Lord Hamilton of Epsom, because I was responsible for its operation for nearly 10 years. As the noble Lord, Lord Moylan, said, every train has an attendant on it. They do not sit at the front. People who enjoy sitting at the front—including me—do so instead. More seriously, the attendant closes the doors, to ensure that they are safely closed, and can drive the train if they need to.

The Government have no plans for the rollout of driverless trains on the national railway network. Considerable technological development work would need to be undertaken to make this a viable proposition. There is some practical experience of automatic train operation in the United Kingdom—on several Tube lines and some on the national railway network too, such as on the core Thameslink route running through central London, where this system is vital in enabling the high frequency of service. There is also some limited semi-automatic operation on the Elizabeth line. However, in both cases, it is not truly a driverless system as the operation of these trains still requires a driver to be present while the train is in passenger service, to operate doors and initiate dispatch.

As a practical operator, and a passenger, I am very sympathetic to the view of the noble Baroness, Lady Brinton, concerning staff on trains. From my experience at Transport for London, I can say that Tube trains which are automatically driven have a driver because somebody has to close the doors, somebody has to be able to stop the train in an emergency and somebody has to at least attempt to fix it if it goes wrong. On a train with up to 1,000 people on it, it makes sense for that person to have some space to work in and even more sense for them to sit at the front of the train, where they can see where it is going. That is the philosophy which we adopted.

The noble Lord, Lord Moylan, is correct. The real reason for that signalling system is to enable more trains to run more closely. My erstwhile colleagues on the national railway network still look disconcerted at the thought of one Victoria line train leaving a platform and before the last carriage has departed into the tunnel, the cab of the next one arrives, and the slower that they do it, the closer they get together. That is why you want signalling systems of this sort. That is the reason for the application—not the proposed application but the actual application—of the European train control system on the east coast main line that is currently being implemented. It has been funded by government. It involves several contractors and many UK jobs, and it is done precisely for the purpose of increasing the capacity of the line, enabling the trains to run closer together, and is a very effective business model. As locomotives and trains are fitted with that equipment in the UK, it will become progressively cheaper to equip new lines and it will improve train capacity on all of them.

I suggest that, realistically, the deployment of genuinely driverless trains on the national railway network is a long-term proposition for which passenger safety, practical feasibility and a business case are far from proven. However, there is a range of on-train systems short of driverless operation that can be deployed to improve train service performance and the overall efficiency of the system. These include relatively tried and tested systems such as forward-facing CCTV, which can be used to monitor trackside risks such as excessive vegetation growth; systems to monitor the condition of track and overhead wires; driver advisory systems, which help improve fuel efficiency and punctuality; and more cutting-edge technologies such as the automatic train operation that I mentioned.

Sadly, as a result of the fragmented system that we have, even relatively tried and tested systems have not been deployed systematically across the network. Instead, they have been implemented piecemeal according to the whim of individual operators as they have procured and specified their requirements for new or upgraded train fleets. A clear benefit of public ownership and the future consolidation of track and train within Great British Railways will be the chance to take a consistent approach to the deployment of existing technologies and the development and testing of new innovations right across the system. GBR can set a clear long-term direction for future rolling-stock innovation across the system, with consequential beneficial effects on reliability and the costs of the entire railway.

I will not make specific statements in favour of particular innovations or technologies as part of the debate on this Bill. However, I acknowledge the usefulness of technological development that the noble Lord, Lord Hamilton of Epsom, referred to, and agree with the noble Lord, Lord Ranger, that innovation and technological development have a significant part to play in delivering the best possible services for passengers at the least possible cost to taxpayers and farepayers. I emphasise that our future plans for the railway are aimed at creating the conditions in which innovation can flourish, within both GBR and the much wider private sector supply chain upon which GBR will depend. On that basis, I urge the noble Lord to withdraw his amendment.

[Lord Hamilton of Epsom (Con)]

My Lords, I am most grateful to everybody who has contributed to this debate. I point out that my amendment asks for driverless trains, not “staffless” trains. I was not necessarily suggesting that there should be nobody on the train at all. As was pointed out, on the Docklands Light Railway there is always someone on the train.

My noble friend Lord Snape—he is not really my noble friend, but I regard him as a good chum—seems to be a bit reactionary about all this. I would not describe him as a Luddite because that would be rather tasteless, but the technology is coming down the road. It is doubling every two years and will overtake all of us. We might as well prepare for it. I beg leave to withdraw my amendment.

Amendment 14A withdrawn.

Amendments 15 and 16 not moved.

Amendment 17

Moved by

[Baroness Brinton]

17: Clause 2, page 2, line 23, at end insert—
“30ZA Statement of accessibility standards(1) When making a direct award under section 30(1A) the Secretary of State must lay before Parliament a statement to the effect that they are of the view that such an award will comply with the accessibility standards.(2) The Secretary of State must prepare a statement of the standards that they propose to apply in assessing, for the purposes of subsection (1), that a public sector company meets the required level of accessibility.(3) The principles must in particular make provision for the accessibility of—(a) the service;(b) accommodation for individual journeys;(c) booking platforms and other interactive digital services and systems used in connections with journeys on the relevant franchise. (4) In preparing the statement under subsection (2) the Secretary of State must consult such persons as they consider appropriate, in particular disabled people.”Member’s explanatory statement
This amendment places a duty on the Secretary of State to make a statement to Parliament confirming they are of the view that making an award to a public sector company will meet certain accessibility standards.

[Baroness Brinton (LD)]

My Lords, I declare my interests as a vice-president of the Local Government Association and of the Accessible Transport Policy Commission. The first amendment in this group, Amendment 17, continues the debate that was started at Second Reading on the concerns over the provision of assistance services and trains for disabled passengers.

Also in this group are Amendments 27A, 38 and 39. On Amendment 38, which I support, I just want to point out that the disabled passenger card is very important to disabled people. Scope tells us that the average disabled household faces £975 a month in extra costs and that, after housing costs, the proportion of working-age disabled people living in poverty is 27%. That is higher than the proportion of working-age non-disabled people, which is under 20%.

Travel is a luxury for many, but if they want to buy a ticket in person, and there is no ticket office available at their station, they cannot use their disabled passenger pass with a ticket machine. This amendment talks about other key ticketing issues that we need to address. Amendment 27A in the name of the noble Lord, Lord Moylan, is an amendment on ticketing but does not highlight these specific details that I find inconsistent and confusing. My view is that it may be helpful to have this detail in the Bill for the annual report, because the annual report is also a helpful route to transparency and accountability.

Amendment 39 would require the Secretary of State to establish an independent body to monitor the impact of the Act on passenger standards, and I welcome that too. I hope the Minister does as well.

Amendment 17 in my name—I thank the noble Baronesses, Lady Randerson and Lady Grey-Thompson, and the noble Lord, Lord Moylan, for adding their names to it—puts in the Bill a requirement for the Secretary of State to abide by the law in issuing a statement of accessibility standards and confirmation that a public sector company meets the required levels of accessibility. This is about not just the accommodation for individual journeys but the entire service, including booking platforms and any other digital service or system used.

It also includes toilets, which I know appear later on, but let me just say on this subject that I spend my life sitting opposite open toilets because wheelchair spaces are always by the toilets. When they are not very clean, it makes journeys every single day extremely unpleasant, but another effect is that if you are sitting in a wheelchair you become the toilet monitor when either there are people inside it or it is not working. The passengers look at you crossly as if it is your fault that they cannot get in. I see that the noble Baroness, Lady Grey-Thompson, understands what I am talking about.

Why is this amendment necessary? At Second Reading the noble Baroness, Lady Blake, when she introduced the Bill, spoke about services only in the context of cancellations and disruptions, and there was nothing about the actual experience of the passenger. In the context of Amendment 17, the passengers requiring assistance are not always disabled, by the way. As I said in the debate on the previous group, we have to recognise the demographic change in this country, and a lot of passengers will require assistance in the future because they are getting elderly.

I am grateful to the noble Baroness, Lady Blake, who, following my speech, in her winding speech said that

“there has been some improvement over the last few years—for example, the new two-hour booking window for assistance and the Passenger Assistance app”.—[Official Report, 7/10/24; col. 1894.]

Neither of those two things is an actual improvement for disabled passengers. Yes, very large amounts of money were spent on developing two apps, and the first is for passengers. When that was being consulted on, all the disability groups and individuals asked for the capacity to be able to buy their tickets at the same time, but it does not permit that.

Why is that important? For some journeys you have to book a seat—a literal seat—when you buy your ticket, for example from Trainline or from a train operating company that you start your journey with. I quite often do journeys from Watford to Euston, Euston to York or Euston to Edinburgh. If I do not go on to the LNER app, I have to get a ticket reserved via the West Midlands app. It is a seat that I cannot use. Anyone who travels on LNER regularly will know that, at peak hours, there are no seats available, yet there is one with a sign above it saying “reserved” that I cannot use. If I have time, I will find the train manager before I board the train and say, “By the way, I have G16 reserved. I am not going to be sitting there”. This is a software problem but, perhaps more importantly, it is a problem of Network Rail and others not listening to the needs of disabled people.

You then have to ring or email the train operating company for that leg of the journey and book your assistance separately. LNER tells me that I should use all the different apps for each leg of my journey, but the whole point of the app was that the passenger should have to enter only one thing. The total irony of this is that behind each of the train operating company apps is one single app. It is an absolute nonsense, and it is all because disabled people were ignored. The noble Baroness, Lady Campbell of Surbiton, were she in here place today, would remind us that she and many other disability people have championed “Nothing about us without us” for many years, but the rail industry has not yet understood it.

18:45

There is a second app that the public never see, and that is the assistance app used by the assistance staff. It is fairly new and it is true to say, from my conversations with staff at a number of different stations, that it works reasonably well at the big stations and terminuses. However, for individual staff members at smaller stations, who may be performing 10 different roles, the app is not helpful, especially if the journey that the passenger is taking is a short one. They may have competing assistances at different stations at the same time.

At Second Reading I spoke about going on Southern Railway and having to get off the train at Hither Green and find somebody to come with me to Lewisham East to get me off there. When returning to Lewisham East, I had to ring Hither Green to get somebody to come from Hither Green, and this is the problem. The app for staff does not take into account the current staffing levels, where there are no staff at the station and there is nobody on the train who can get the passenger on or off. That was why I made the comments earlier, in response to the amendment in the previous group from the noble Lord, Lord Hamilton, because at the moment there is total chaos. Passengers do not understand what is happening at each station.

The standards of service for disabled passengers are also affected by the accommodation. There are a couple of good new rolling-stock trains—the LNER new train is good and there is one on the line I use —but most of the train stock that is under 30 years old is likely to be around for the next 30 years. That is not good or comfortable. One of my bugbears is that you cannot travel as a family in a wheelchair space. There just is not enough room. Heaven help you if you are a couple who both use wheelchairs. You do not sit together; it is just not possible.

The noble Baroness, Lady Blake, also referred to the two-hour window prior to travel for booking, but that is also utterly meaningless if there are no staff on the train or at the station. Turn up and go, which is a legal right, is becoming more and more irrelevant. This is not because of the staff or what the staff are doing. Once again, it is the lack of staff and the increase in elderly people needing assistance because of demographics. I have absolutely no doubt that the Minister wants assistance services to actually provide the assistance that passengers—especially those who are disabled—need. It must be a vital part of this Government’s strategy to get disabled people back to work. At the moment too many disabled people cannot rely on the assistance they need on a train, before we even look at reliability and overcrowding, which is why jobs can become too difficult to get.

Finally, the noble Baroness, Lady Blake, offered a meeting with me and the noble Baroness, Lady Grey-Thompson. I am sure we look forward to that invitation coming shortly, whether it is from her or from the noble Lord, Lord Hendy. Please can we have that meeting prior to commencing Report? I beg to move.

[Baroness Grey-Thompson (CB)]

My Lords, I apologise for not being able to be in the Chamber at the start of proceedings at Second Reading. I had a long-standing commitment in my diary that meant I was not able to be here. I also draw noble Lords’ attention to my entry in the register of interests. I chair the commission for accessible transport and I attend some of the Avanti accessibility panel meetings as an observer.

I thank the noble Lord, Lord Hendy, for meeting me prior to the start of this Bill to discuss some of my frustrations about how disabled people are able to use the railway network. I broadly welcome this Bill, and anything we can do to make it better for disabled people is worth exploring. I have lots of aspirations for the various Bills we will see on the railway industry in this Parliament, but my aspiration for the next phase, when I am asked what I want as a disabled person, is just the same miserable experience of commuting as everyone else. I am not asking for any more than that, but it sometimes feels that the way the network is set up makes it incredibly difficult for disabled people.

As much as I used to hate travelling in the guard’s van, at least when I did that as a wheelchair user I was not left on a train. I would like to thank many in your Lordships’ Chamber who came up to me and expressed their disappointment, anger and all sorts of various emotions when I was left on a train just before I went out to Paris for the Paralympics. It was not the first time that it happened and it was not the last: since returning from Paris I have been left on another two trains, but I did not have the energy to post about it on social media. In both cases, the two people who helped me very quickly to get off the train did not have the authority to do so and could have faced penalties within their jobs or even potentially been fired for not being in the position to do so. What has come out of that experience is that a number of disabled people have written to me to explain the issues they face. My feeling is that the failure rate is way too high, and many disabled people do not even try to travel because of the fear of what they expect. Getting on and off a train should be relatively simple, but it is not.

The noble Baroness, Lady Brinton, talked about the booking apps. It is better that it is down to two hours from six, because when it was six hours disabled people needed to know each train company’s operating procedure, and whether it was six hours during the opening times of the call centre or six hours before the train they wanted to catch. I imagine that some of the failures have dropped. I do not think it is realistic to expect disabled people to know every single train company’s process before they book a train. The promises of not just the best priced ticket but the in-person comms would have made a real difference to disabled people being able to travel. Personally, I use five different apps to buy tickets. Prices are hugely variable and, bizarrely, it is sometimes cheaper to use one train company’s app to buy a ticket when you are travelling with a completely different train company and then book it a different way.

I felt the noble Baroness’s pain when she talked about the wheelchair space. It became clear through Covid that the wheelchair space does not appear to be on the booking system as a seat, so when I tried to travel at the back end of Covid, when we were able to, I was not able to count it as a seat. You would turn up at a train station and, even though you booked the wheelchair space, they would refuse to sell you a ticket. Even now, I feel terribly guilty, when I buy a ticket from various different apps, that I am allocated a seat that I have no intention of ever being able to use. It just does not make sense that this is still the case, especially on busy trains and when we are trying to make it easier for everybody to travel.

I am also really worried that the train operating companies and the Rail Delivery Group are forgetting that people have a legal right to turn up and go. When we see posts online or articles written, they are always about booking. If there is an assistance failure, the first question the disabled person is asked is: “Did you book?” If I am on a train and I am not helped off it, booking is completely irrelevant. It is quite annoying that I am asked the question, because I did not magic my way on to the train without anyone else being involved in the process: somebody helped me on and somebody knew that I was on the train. The failure is communication somewhere along the line: people did not look at the app or nobody picked up the phone. I am really worried about the victim-blaming of disabled people. This, again, discourages people from travelling.

We really do need accurate data on failure and how the app is used needs to be properly recorded. I have been told that people who turn up and go are put into the app and the assumption is made that they booked, so although the booking numbers look like they are going up it is not fair to lump the two sets of people in together. We have to be able to accurately measure the number of people who do not know what time they will be able to travel because of work, or because they just do not know. Not everybody can set out their schedules according to what the rail companies would like to happen; I am sure they would like everybody to book two hours before they travel.

What happens when assistance fails? Disabled people are actually just quite tired of complaining. They are constantly fobbed off and told it will never happen again. The train companies are always very sorry, but nothing really seems to happen to bring about change. The Office of Rail and Road following up a couple of months later, asking whether you had a good journey, does not seem the most accurate way to track some of these issues. Quite frankly, I really dislike having to book, but I cannot face having to turn up at a train station and almost feel like I am begging to be allowed on the train. I also have to feel very apologetic: “Do you mind if I get on? Is it possible?” I never expect to get on a train that is leaving within the next 15 or 20 minutes, although I have had some fantastic experiences at Waterloo—and I have had some not so great experiences there. It comes back to how disabled people are made to feel welcome, or not, when they want to travel.

Too often, failures are described as an inconvenience rather than something that can affect people at quite a devastating level. South Western Railway recently posted that if someone books assistance and did not get it, they might be entitled to their fare back. This is inaccurate for a number of reasons. First of all, it ignores our legal right to turn up and go, but just saying you can get your fare back seems a bit weak when, if somebody successfully sued that company, it would be a minimum of £1,200 on the Vento scale for a single failure. Again, disabled people are meant to feel grateful just because they get a few pounds back for what they experienced. There are a number of disabled people who are not particularly liked by the railway industry because they very successfully sue, but they are able to do that because they constantly experience really appalling treatment.

I have always recognised the huge privilege I have, either of being an athlete or from being in your Lordships’ Chamber. I experience way better treatment than any other disabled person I know. Since the failure I had a couple of weeks ago, I now have two or three people meet me off the train. I feel like a member of the Royal Family; it is absolutely wonderful. People ask me if I am okay. I am now shown the app and that I am on the app. I am given the name of the person who is there to meet me. That is lovely: I can welcome them by name when they come to meet me. But this is not real; this is not the experience that disabled people are having.

There is still too much inaccurate information out there about whether lifts are working. The noble Baroness, Lady Brinton, raised toilets. We are meant to be told whether they are working on trains; we are not, so it is always a mystery, when you get on a train, whether you can use the bathroom. I already control what I drink before I get on a train to make sure I do not have to use it. These are the things that disabled people just do not complain about because it is too confusing.

The accessible transport policy rules are way too confusing. On the impact of derogations, I have a friend who cannot travel on Northern Trains because he has a mobility scooter. They are banned from travelling on trains in the north-east, as the class 158s have no entrance vestibule and they restrict manoeuvrability into the wheelchair area. ScotRail has a different set of policies about what mobility device you can use on trains. This all has to join up, because you could end up going to Scotland as a scooter user and not being able to leave because you use a different way of getting back.

We need reliable data on assistance fails. I am at the point of believing that we now need significant financial operator penalties for failures. The D50 tickets need to be available online, in vending machines and onboard. Actually, we need more training, because people at some stations do not even know what a D50 ticket is. The failure data then needs to be analysed for failure hotspots, which I know has been done at Euston and has had a positive impact.

The staff app needs to be sorted out. At the moment, as I understand it, not all TOCs use it and there still needs to be union agreement involving the technology payment.

There is loads that we need to do to make things better for disabled people, and I look forward to working with the Minister as we progress the Bill.

19:00

[Baroness Scott of Needham Market (LD)]

My Lords, I would like to say that it is a pleasure to follow the two noble Baronesses but actually it is not. It makes me so angry that, week after week, they come to this House and tell us about the problems they have. When they do that they are telling us about not just their problems but the problems being encountered by tens of thousands of people, day in, day out. My Amendment 39 is about the passenger standards authority. If anything demonstrates why we need a passenger standards authority, it is the experience that has just been outlined.

The passenger standards authority is part of a package that will come later and is not part of the Bill, but I want to raise it here because passenger standards are the reason for the Bill and why we are here. As we have been hearing over the past week or so, a combination of fragmentation within the industry, poor tendering and inadequate enforcement has led us to the situation that we are in now, but it seems to me that there is something about an organisational culture that is the complete reverse of being passenger-focused.

One of the problems we are facing is that the way that we measure the performance of train operating companies is legalistic and algorithmic; so on one side of it, you are all right and no action will be taken, but step a little further and action will be taken. For passengers, that feels arbitrary. I would like to hear from the Minister how the passenger standards authority is going to work. How will it hold the operator to account in a way that so demonstrably has not been done in the past? Will it be taking a similar, very measured approach, or can it really get into the nitty-gritty of what makes passenger journeys work?

Of course, that includes punctuality, reliability, ticketing and accessibility, but there is a bunch of other things, as we have heard from noble Lords, such as the provision of consistent, understandable information; trains that are clean and properly staffed and on which people feel safe; some sort of functioning wifi; and the ability to get a cup of tea on a long journey. These things are all part of the passenger experience and should not be that difficult.

Is the passenger standards authority going to have the ability to represent passengers right across the piece? Will it be genuinely about driving improvement, not just constantly having niggles with train operators about whether they are not quite good enough or not quite bad enough? I look forward to the Minister’s reply.

[Lord Moynihan (Con)]

My Lords, I declare my interests as set out in the register.

I support Amendment 17, in the names of four eminent Members of your Lordships’ House. I hope that I will be forgiven if I also say that I declare the interest of having worked with the noble Baroness, Lady Grey-Thompson, on these issues and duty of care and accessibility for many decades. In fact, we go back to the point when, as Minister for Sport, I approached the International Olympic Committee to ask it to consider ensuring that all the facilities used by a host city for the Olympic Games should immediately be used thereafter for the Paralympians. That was not just so that we could look at athletes and focus on their abilities rather than their disabilities, but to change the mindset of the population. A lot of what we have been talking about this evening is about changing that mindset. It is about changing attitudes: we cannot simply put in a statement of standards and allow it to gather dust; we must make sure that that statement of standards changes attitudes.

The Government have a great opportunity to include a statement of standards in this legislation. No party has a greater interest in accessibility than any other party. We all passionately agree across the Chamber about the importance of responding to the proposers of the amendment we are debating. This Bill is an opportunity to recognise that and move forward to a new level of recognition and understanding about what should be in a statement of standards.

All train operating companies should be committed to providing infrastructure and rail services to the highest standard of accessibility—that is the starting position—and customer service for all customers and stakeholders. There should be accessible travel policies outlining their approach to providing assistance to customers with restricted mobility or who require assistance, including those with visual or auditory impairments, learning disabilities and non-visible disabilities. This policy should be placed in a statement of standards and should be aligned to other legislation, such as the Equality Act and the Rail Vehicle Accessibility Regulations 1998.

Passenger Assist is a national system supported by all train operating companies at the moment. I hope it will be supported in future, because it is vital that we arrange passenger assistance for disabled customers and those with restricted mobility. At present, national technical specifications for interoperability define technical and operational standards to ensure the interoperability of trains, not least into the European railway system, and must include accessibility standards for new stations or major work on existing stations. Let us embed that into a statement of standards. The Public Service Vehicle Accessibility Regulations ensure that vehicles used as rail replacement services are accessible. All involved should implement these standards for all new infrastructure, in addition to adopting innovation and best practice.

Level boarding is an incredibly important issue. All new train fleets being introduced should have a slightly lowered floor height compared with typical trains in the UK and should be provided with a retractable step to close the gap between the train and the platform. This would mean that all passengers should be able to board and alight without assistance, at all platforms, once the long-running transformation in this country is complete and all platforms have been brought into alignment. Let us embed that into a statement of standards.

I shall touch on two other things. The first is persons with reduced mobility national technical specification notices. At present, NTSNs define the regulatory requirements for infrastructure and trains, to ensure accessibility for people with reduced mobility. They include standards for the design, construction and maintenance of railway systems to make them accessible. Braille and prismatic signage at our major stations should be an essential feature and should comply with the PRM NTSNs.

On braille signs, let us take the situation in Wales. Braille signs should be in both languages; they should be in Welsh as well as English, aligning, in that case, with the Welsh Language Act’s commitment to preserving the language. This initiative not only supports the ethos of that Act but enhances accessibility for individuals with impaired vision. I hope that the noble Baroness, Lady Randerson, will agree with that.

Finally, there should be station design toolkits specialising in wayfinding requirements and colour schemes, to ensure consistency and accessibility. That includes principles for signage, fonts and colours, to create a high-quality station wayfinding system.

This Bill provides a unique opportunity to include a comprehensive suite of accessibility reforms and to introduce a standardised and consistent approach to accessibility standards across the railway network. All of us across the Chamber agree on the importance of the subject. Here we have a real opportunity to have a statement of standards of the highest possible quality enshrined in legislation. I look to the Minister and the Government to at least take that away and think about it as an important step forward that would gather support across the Chamber and respond to the worrying concerns that have been expressed by the noble Baronesses in Committee tonight.

[Lord Berkeley (Lab)]

My Lords, this has been a very depressing debate—listening to the terrible problems that many noble Lords have had in using the rail network. It is wonderful that they have been able to expose them so widely. We have heard about them before, but it is depressing that we are in 2024 and they have not been solved already. All this could have been done years ago, without legislation and without any change. It just needs somebody to do it and to take responsibility for it. So the list of the noble Baroness, Lady Randerson, is very good—all the lists are good. There are three things that I hope my noble friend will take forward.

There are three different elements to the GBR responsibility. One is the infrastructure—platforms. One is the trains—level boarding. The other is services—what people do or do not get at the stations. Most important is that the passenger standards authority, mentioned by the noble Baroness, Lady Scott, must be not only comprehensive, strong and fast but independent.

We have to think about how you can be independent of the Government and the railways, and still have credibility. I hope everybody can, but the Government will have to accept something that is independent, rather than something which takes backdoor instructions from Ministers who say, “Don’t get too strong on this, because it’s too expensive”.

We will have to watch this for a long time, but I congratulate other noble Lords who have spoken in this debate and exposed this, which should have been exposed a very long time ago.

[Baroness Randerson (LD)]

My Lords, I believe this is the most important group of amendments today because it has passengers at the core. I have added my name to three amendments because I am so convinced that the comment made earlier about the lack of focus on passengers in the current fragmented rail system has done so much damage to the rail industry.

When things go wrong—and things go wrong all the time—the train operators spend their time deciding whether it is their fault or Network Rail’s fault, instead of concentrating on putting it right for the passengers. To my mind, this is the obvious way ahead. I remind noble Lords that we live in an ageing society and the railway has to operate for all.

Not all disabled people are in wheelchairs. When I get on trains, I watch people who are capable of walking being helped by staff, or by other passengers, to get on the train because it is difficult. It must be made easier. Once it is made easier, you give people confidence; once you give them confidence, they become train passengers much more willingly.

I broaden it even further. The noble Lord, Lord Moynihan, referred to people who have a visual impairment—quite rightly. I wish to raise the issue of people with hearing impairment. I have 30% hearing. I wear hearing aids, which improve that considerably, but they do not bring me anything like up to normal standard. Unfortunately, one recent Saturday evening I was at Paddington station for over four hours, while no trains ran. Announcements were constantly given only over the loudspeakers. Every time a loudspeaker announcement was made, I had to go up to someone and say, “Can you just tell me what he said?” Of course, people were basically in a panic and they were not doing it clearly. Eventually they gave up and said that no trains would run to Wales at all that evening. But the point I am making is that, over four hours, that situation took no account at all of people who could not hear clearly.

19:15

Great Western Railway added insult to injury when I claimed for a refund by telling me I had been delayed by less than an hour—on an evening when no trains ran. But that is another story.

I emphasise that care of the passenger should be at the heart of the railway industry. There is no reason at all why our railways should not make a dramatic improvement in the way in which they care for passengers.

Of course, there is a basic and urgent requirement for improvement in ticketing. I was concerned to read in the Minister’s very useful letter that progress seems to await the establishment of Great British Railways. I would be grateful if he could clarify for us what, if anything, can be done before Great British Railways is formally set up to improve the ticketing system. Problems with ticketing include the fragmentation—the variation from one company to another—and surely there are massive improvements that can be sorted before we have wholesale nationalisation.

Let us remind ourselves that the public feel very strongly about this. I am sure that noble Lords remember the consultation last year when the previous Government persuaded the train operators to float the idea of closing ticket offices. There was a massive backlash and the idea had to be dropped. If only ticketing could be significantly improved, and if only there could be really simple but basic improvements to the way our trains cater for people with a variety of disabilities, our railways would be very much more popular and profitable. That would solve one of the Government’s problems.

The Government quite rightly want urgent improvement on the railways. There is no reason why a focus on passengers should not be a big step towards that improvement. I urge the Government to amend the Bill to specify legal obligations with respect to disability access. We on these Benches give notice that we may well return to this on Report.

[Lord Moylan (Con)]

My Lords, we have heard some very powerful and moving speeches, based on their own personal experience, from the noble Baronesses, Lady Brinton and Lady Grey-Thompson. I feel it would almost be impertinent of me to try to add to what they are saying, given how rich and deep their experience is of travelling on the railways as passengers who are confined to wheelchairs. They also spoke, as did the noble Baroness, Lady Randerson, and others, of those with other forms of disability, including those affected in their sight and their hearing.

However, if I were to add anything of any great substance, it would probably be along the lines of the excellent speech made by my noble friend Lord Moynihan, who clearly set out a programme—a challenging and demanding programme, admittedly, but one that should be embraced by the Government and by Great British Railways—for improving the experience of disabled passengers on the railway. It is very important for us to hear what the Minister will have to say in response to that. I know that he personally is very sympathetic to the experience of disabled passengers and the difficulties they have. However, although I do not make this as a personal remark, Network Rail as an organisation has been making similar noises for a long time, yet the difficulties continue—perhaps not always the same difficulties, and there are some improvements from time to time, but none the less the difficulties continue, and here we are today, hearing these speeches. I look forward to what the Minister has to say.

I was interested in the amendment proposed by the noble Baroness, Lady Scott of Needham Market, in relation to the passenger standards authority. We have heard too little in our Committee debates so far about the role and purpose of that authority. It is promised in the document Getting Britain Moving, but what scope it will have as a strong voice for passengers—that is how it is described—and how it will be much in advance of the existing passenger representative bodies, we have yet to learn. It would be helpful if the Minister could explain his vision for the passenger standards authority. I hope we do not have to have that deferred until we hear about the next Bill coming down the line at us, because I think it is what people want to hear.

I have an amendment of my own in this group. It will not take me a great time to speak to it. It relates to something else that we all want to know about: discount fares. Perhaps I should declare that I am the holder of a senior railcard—I hear a certain hum around the Chamber that suggests, to my surprise, that I may not be alone in that—but there is a multiplicity of other railcards too. If you click the button on the website that says, “Apply a railcard discount to this fare”, you will find a drop-down box containing a whole list of the various railcards that are available. I think passengers want to know that those railcards are going to continue to be available to them in the new system.

One of the difficulties that the Government have—indeed, that we all have—is that we are told, “We’ll pass this Bill and then everything is, so to speak, frozen until we get the next Bill”. As I have said repeatedly, and perhaps I have bored the House by saying it, simply getting the next Bill does not change anything. Change has to follow the Bill, and change is itself very time-consuming to implement. So, even on a good timetable for the Government, we are talking about four or five years before we see change, yet we are getting the impression of life being frozen in the meantime. Hence, we get pleas from the noble Baroness, Lady Randerson, for something to be done about ticketing in the meantime. We all want to know, not just on ticketing but on other matters, what is going to happen in the meantime when, in a sense, no one is in charge because shadow Great British Railways will have been set up but it will have no powers. We will be awaiting Great British Railways and things will not actually be happening.

To come back to my own amendment, that situation applies also to discounted fares. Are they to continue as they are? If they are to be changed—and there may be an argument for change; it may be that a new one has to be added or some have to be deleted, merged or changed in some other way—what would be the mechanism for doing that? I do not mean simply the legal mechanism, because that exists already and it is not being abolished, but who is the driving force behind that? What is the machine that is going to run that sort of thing and make the decisions? We would like to know about all those things. We want some assurance about their continuation but, more importantly, we would like an understanding about the change and the directing mind in this transition period, which could go on for several years.

[Lord Hendy of Richmond Hill (Lab)]

I thank the noble Lord, Lord Moylan, for the remarks that he has just made. He talks of delay and nothing happening. One of the reasons why I personally am here is that I have been waiting six years for rail reform and, in the end, when I was asked, I volunteered to see whether I could move it forward, because it has taken a very long time. Not much has happened since the timetable crisis of 2018 and the report that Keith Williams wrote.

I thank the noble Baronesses, Lady Brinton, Lady Grey-Thompson and Lady Randerson, for Amendment 17, which is supported also by the noble Lord, Lord Moylan. I absolutely recognise the need to address the passenger experience, and I know that my noble friend Lady Blake, who took the Second Reading, recognises it too. Improving accessibility on the railways is a key priority for the Government and something that the Secretary of State and I are personally committed to. We know that the assistance that passengers receive too often falls short of what they deserve and what they have every right to expect.

I was going to list a range of areas where things need to change, but I am embarrassed to do so because so many speakers in this debate have listed them themselves. All I can do is acknowledge that I have heard the list quite clearly. We know that we need to do better, and it hurts me that the public service that I care about fails so regularly to look after people in the way that it ought to. I personally—and the Secretary of State is in the same position—will do my best to do differently in future.

Many of these issues are, frankly, best solved under public ownership, as the problems that have arisen are a direct result of the current fragmented system. For example, on the specification of new trains, which the noble Baroness, Lady Brinton, and others referred to, a guiding mind will take an approach to a greater consistency of design and improve the outcomes for disabled passengers.

In addition, it has been explained, more eloquently than I can do, how many apps there are, how weak they are and how they fail to work. The noble Baroness, Lady Grey-Thompson, took me through, and showed me a huge litany of things that are wrong with, a variety of apps, all of which she needs to make quite simple journeys. I am terribly embarrassed by that. Why should we need so many different electronic devices to deliver such a relatively poor service and outcome in such circumstances? That is an obvious case where consistency is desirable. I referred earlier today to not having a proliferation of train operators, and this is one of the reasons not to do so. We do not want everyone inventing their own process; we want one consistent process, designed with the people who use it, not done for them and not delivered to them after it is done. I have heard the experiences of the noble Baroness, Lady Grey-Thompson, and others of getting something that they wanted but then discovering it did not do what they wanted.

I contend that one of the clearest reasons for the Bill, which seeks to take train operations back into public ownership progressively, is to make those sorts of improvements a great deal easier to deliver in future. Public ownership and control give us the best platform possible to do that. I appreciate the engagement that I have had to date, especially with the noble Baronesses, Lady Brinton and Lady Grey-Thompson. I believe I have offered a meeting to both of them— I hope I have, but that is done for me—and we will have that before Report. That is not an explanation; it is more of an apology, but I hope that for now it will allow them to withdraw their amendment.

19:30

I turn now to Amendment 38 from the noble Lord, Lord Bradshaw, and the noble Baroness, Lady Randerson, and Amendment 27A from the noble Lord, Lord Moylan, which require the Secretary of State to lay reports before Parliament. The first requires a report on progress on fares, ticketing and retail reform and the second requires a report on the impact of public ownership on discounted fares. I can confirm in relation to the amendment from the noble Lord, Lord Moylan, that there are no plans to remove any of the railcard discount schemes that he and others enjoy which are provided for by Section 28 of the Railways Act 1993, nor any of the other railcard discount schemes that passengers enjoy today. Public ownership of four train operators has not given rise to any erosion of the benefits offered to passengers by those schemes, and future transfer of services to public ownership will be no different in that regard.

More broadly in response to Amendment 38, the Government and I feel very strongly that we must see progress in reforming fares and ticketing. This Bill is essential to making real progress in this area. We are committed to reviewing and simplifying overcomplicated fares and introducing digital innovations. Change is being delivered, but we are looking to expand it further and more quickly in light of the, I hope, success of this Bill. This will avoid the challenges of the current fragmented franchising system where individual operators have worked for their own interests, rather than those of the whole system. For example, delivering improvements for passengers such as simpler fares or smart ticketing means negotiating with the franchisees to agree additional subsidy payments for every change. Public ownership puts an end to this cottage industry of negotiators, advisers and lawyers on commercial terms and will progressively enable us to put the focus where it belongs —on the needs of passengers.

Public ownership also removes the barriers to co-operation by putting paid to the arguments deployed by private sector operators that vital data on demand and revenue cannot be shared because it is commercially confidential, even while the revenue accrues to the Government rather than to the operators. It will take time, but I agree with the noble Baroness, Lady Randerson, that we should make progress now, and we can do that progressively as the train operators come into public ownership. We will set out more details in the forthcoming railways Bill but, given that we support the intention to drive forward progress on these reforms and that we are working on proposals in this area, I urge the noble Baroness not to press this amendment.

Last, but never least, I turn to Amendment 39 from the noble Baronesses, Lady Randerson and Lady Scott, which requires the Government to set up the passenger standards authority within three months of this Bill achieving Royal Assent. The Government are absolutely committed to setting up this authority as we set out in the manifesto and in Getting Britain Moving and have repeated in your Lordships’ House and in the other place. We will put passengers back at the heart of the railway, and that includes creating a watchdog that is robust enough to properly support their interests. The Secretary of State and I share the enthusiasm of the noble Baroness, Lady Scott. That is why we are bringing forward a wider railways Bill which will set up the authority.

While I share the desire for the authority to be set up as soon as possible, it is imperative that we get the detail right and have the opportunity to hear, especially from passengers, what the body should do. That is why I will defend the Government’s intention to use the time they have over the coming months to develop and consult on the PSA so that it can be a body that we can all be proud of. Rushing to set it up and not being properly prepared will not serve passengers in the way that we intend. Like the noble Baroness, Lady Scott, we want a body that covers the whole of the passenger experience now. We need a bit of time to create it, and we need it to champion the long list of passenger experience standards from the noble Lord, Lord Moynihan, that it is impossible to disagree with. I would expect the PSA, alongside GBR, to champion the whole range of improvements in standards that he listed. I reassure noble Lords that we are not simply waiting; we have a list of innovations that we are delivering now. I will not make the House suffer by reading out a list, but I would say that we know that we should do more and I think this Bill will enable us to do it. I urge the noble Baroness to withdraw her amendment.

[Baroness Brinton (LD)]

My Lords, I thank all noble Lords who have spoken to this group of amendments. I thank the noble Lord, Lord Hendy, for his very helpful comments and look forward to hearing from his office about a meeting. I will not go into details, but his comment about poor apps resonates with every disabled user.

I am grateful to the noble Baroness, Lady Grey-Thompson, for her comments, not just for further experiences of being left on trains but for her key point that nothing seems to change. My noble friend Lady Scott was right to say that this is all about the culture of the organisations in the TOCs. The issue is the culture at the top, not the culture of the staff whom we see face to face, and it is important to recognise that.

I am very grateful to the noble Lord, Lord Moynihan, for his excellent speech. He is right that all parties do agree on this issue, but why can we not get any change? A new station opened at Thanet Parkway in July last year. Not only do you need lifts to get up to it, but you do not have level boarding and it is not staffed all day. How, in 2023, was that allowed to happen? Pre-pandemic, there was a pilot for level boarding at Harrow & Wealdstone; it was abandoned because the train operating companies could not agree on an order of coaches to make sure that the level part was available.

My noble friend Lady Randerson was right that we have to focus on the needs of passengers, and my amendment in this group focuses on those who need assistance. We need this amendment. We have to be able to hold train companies to account. My problem is that my amendment is for the future; it is not for now. If there are any further delays, we will see yet again no further change. I ask the Minister: what change can we start having in the current poor standards of the train operating companies?

I remind the Committee that bus regulations were transformed in 2016 when a disabled passenger took a case to the Supreme Court. Perhaps we need the same thing to happen now; I hope not. We will return to this on Report but, in the meantime, I beg leave to withdraw my amendment.

Amendment 17 withdrawn.

Amendment 18 not moved.

House resumed. Committee to begin again not before 8.22 pm.