Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many requests for special payments were received by his Department for decisions relating to the award of a (a) personal independence payment, (b) employment and support allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many special payments were considered by his Department for decisions relating to the award of a (a) personal independence payment, (b) employment and support allowance work capability assessment and (c) Universal Credit work capability assessment in the latest 12 month period for which data is available.
Answered by Tom Pursglove - Minister of State (Minister for Legal Migration and Delivery)
The department aims to provide a good level of service to our customers, which includes robust decision making. Whilst we strive to provide the best possible service to our customers, we don’t always get it right and, when this happens, the Special Payments scheme is there to acknowledge any impacts caused as a result of DWP maladministration. If a benefit decision is over-turned, it does not mean that the original decision was caused by maladministration.
In 2021-22, we authorised 9,585 ex-gratia payments (against our customer base of 22 million) totalling £1.20 million for maladministration. We do not hold a breakdown by benefit type for special payments issued.
The department publishes special payment data annually in their DWP Annual Report and Accounts on GOV.UK. See page 86 of the following link: DWP annual report and accounts 2021 to 2022 - GOV.UK (www.gov.uk). Special Payment data for 2022/23 will be available later in the year.
The DWP’s Policy and Guiding Principles guide: ‘Financial Redress for Maladministration’ explains each category of special payment (para 5 to 5.14). The guide can be found on: Compensation for poor service: staff guide - GOV.UK (www.gov.uk).
Found: rate of loss (12.8% of Universal Credit expenditure).
Jul. 06 2023
Source Page: DWP annual report and accounts 2022 to 2023Found: rate of loss (12.8% of Universal Credit expenditure).
Jul. 06 2023
Source Page: DWP annual report and accounts 2022 to 2023Found: rate of loss (12.8% of Universal Credit expenditure).
Oral Evidence Jun. 28 2023
Inquiry: Benefit levels in the UKFound: We can just use that mechanism for universal credit.
Mentions:
1: Baroness Tyler of Enfield (LDEM - Life peer) or are paying more for credit due to their credit rating or, frankly, because they cannot benefit from - Speech Link
2: Baroness Penn (CON - Life peer) negotiated a range of high-quality, low-cost broadband and mobile social tariffs for those in receipt of universal - Speech Link
3: Lord Moylan (CON - Life peer) Lords have quibbled about the detail of particular proposals in the amendments, but I think there was universal - Speech Link
4: None The Bank of Credit and Commerce International was forcibly closed in July 1991. - Speech Link
Aug. 03 2023
Source Page: Department for Communities Annual Report and Accounts 2022-2023Found: All Welfare Reforms are now live in Northern Ireland, including Universal Credit (UC) which has been
Jan. 20 2009
Source Page: Government review of regulation and redress in the UK housing market: final report to the Department for Communities and Local Government and the Department for Business Enterprise and Regulatory Reform, by Professor Colin Jones. 106 p.Found: R6 There is a strong case for consumer redress schemes in the housing market to be available on a universal
Mentions:
1: Andrew Gwynne (LAB - Denton and Reddish) These women are not going away.The Leader of the House knows that the ombudsman has already found maladministration - Speech Link
2: Kenny MacAskill (Alba - East Lothian) Initially, it was supplementary benefit and now, whether in work or on benefits, it is universal credit - Speech Link
3: Penny Mordaunt (CON - Portsmouth North) Universal credit, I think, is a huge and positive transformation of that. - Speech Link