Sarah Gibson

The Department for Energy Security and Net Zero (DESNZ) does not collect local-level data specifically on cold or energy-inefficient homes occupied by pensioners. The latest estimate of the fuel poverty rate in Wiltshire, based on the Low Income Low Energy Efficiency (LILEE) metric, was 9.5% of households in 2023 (Table 2 of the sub-regional fuel poverty statistics).

Statistics on fuel poverty in England in 2024 by age of the oldest person in the household can be found in Table 15 of the fuel poverty detailed tables.

The Boiler Upgrade Scheme does not currently support air-to-air heat pumps, as heat pump installations must provide both space heating and hot water heating, using liquid as a medium for delivering that heat. We want to target support at technologies that offer the greatest potential to decarbonise our buildings.

The Government is committed to incentivising moves to cleaner, more affordable heating, and will keep its position on alternative heating technologies under review and make further assessments as the supporting evidence base develops.

Government energy efficiency schemes such as the Energy Company Obligation, Great British Insulation Scheme, Warm Homes: Social Housing Fund and Warm Homes: Local Grant are targeted at low-income households to tackle fuel poverty.

The Boiler Upgrade Scheme grant provides capital support for property owners to install a low carbon heating system.

Home energy efficiency improvements and upgraded heating systems under these schemes look to reduce carbon emissions, overall energy demand and energy bills for consumers. Further details on the Warm Homes Plan will be set out in due course.

The government is committed to strengthening protections to ensure that people can continue to enjoy gambling, without the risks that can ensue from harmful gambling.

The previous government published its gambling white paper in April 2023. The white paper set out the future of regulation and legislation in the gambling sector. This included a broad package of evidence-led proposals which aim to prevent harm as early as possible, and we have delivered on the introduction of the statutory levy and online slots stake limits. We will continue to monitor the best available evidence in taking decisions on future gambling reform, and the Minister for Gambling will outline further steps in due course, including on the ombudsman.

Schools have been prioritised because they met one or more of the following criteria:

• They had buildings of specific construction types that require replacement.
• Their buildings had the highest condition need, identified in data collected in the Condition Data Collection and verified through collecting additional condition information, which is available here: https://www.gov.uk/guidance/condition-data-collection-programme-information-and-guidance.
• Their buildings had severe and urgent condition need that meant they were a high priority for replacement.
• Their buildings had risks that have the potential to cause significant harm to pupils or staff that meant they were a high priority for replacement.

More information about how the department prioritised schools can be found in the published methodology notes, available here: https://www.gov.uk/government/publications/school-rebuilding-programme-schools-in-the-programme.

The number of schools in Wiltshire that have been included in the School Rebuilding Programme is 3.

The department does not have data on the proportion of young carers in Wiltshire who have received an assessment of their needs in the last 12 months. However, being a young carer was identified as a factor at end of assessment in 253 episodes of need in Wiltshire in the year ending 31 March 2024.

Services for young carers are monitored through the inspection of local authorities. The Care Quality Commission (CQC) is assessing how well local authorities in England are delivering their duties under Part 1 of the Care Act 2014, including those relating to young carers. CQC has published their assessment of Wiltshire Council, rating them Good. It reports that there were no delays in wait times for young unpaid carers needs assessments and that the young unpaid carers offer was well established with robust oversight from senior leaders. Further, Ofsted’s inspection of Wiltshire’s Children’s Services in September 2023 found the overall service to be Outstanding.

The department is aiming to publish national key stage 2 and key stage 4 data for young carers for the first time later this year. Subject to data quality, this will allow comparison of young carers progress and attainment with their peers at local authority level.

The department does not have data on the proportion of young carers in Wiltshire who have received an assessment of their needs in the last 12 months. However, being a young carer was identified as a factor at end of assessment in 253 episodes of need in Wiltshire in the year ending 31 March 2024.

Services for young carers are monitored through the inspection of local authorities. The Care Quality Commission (CQC) is assessing how well local authorities in England are delivering their duties under Part 1 of the Care Act 2014, including those relating to young carers. CQC has published their assessment of Wiltshire Council, rating them Good. It reports that there were no delays in wait times for young unpaid carers needs assessments and that the young unpaid carers offer was well established with robust oversight from senior leaders. Further, Ofsted’s inspection of Wiltshire’s Children’s Services in September 2023 found the overall service to be Outstanding.

The department is aiming to publish national key stage 2 and key stage 4 data for young carers for the first time later this year. Subject to data quality, this will allow comparison of young carers progress and attainment with their peers at local authority level.

The department does not have data on the proportion of young carers in Wiltshire who have received an assessment of their needs in the last 12 months. However, being a young carer was identified as a factor at end of assessment in 253 episodes of need in Wiltshire in the year ending 31 March 2024.

Services for young carers are monitored through the inspection of local authorities. The Care Quality Commission (CQC) is assessing how well local authorities in England are delivering their duties under Part 1 of the Care Act 2014, including those relating to young carers. CQC has published their assessment of Wiltshire Council, rating them Good. It reports that there were no delays in wait times for young unpaid carers needs assessments and that the young unpaid carers offer was well established with robust oversight from senior leaders. Further, Ofsted’s inspection of Wiltshire’s Children’s Services in September 2023 found the overall service to be Outstanding.

The department is aiming to publish national key stage 2 and key stage 4 data for young carers for the first time later this year. Subject to data quality, this will allow comparison of young carers progress and attainment with their peers at local authority level.

Section 100 of the Children and Families Act 2014 places a duty on maintained schools, academies and pupil referral units to make arrangements for supporting pupils with medical conditions. The accompanying statutory guidance on ‘Supporting pupils with medical conditions at school’ makes clear to schools what is expected of them in taking reasonable steps to fulfil their legal obligations and to meet the individual needs of pupils with medical conditions, including allergies. The guidance is available here: https://www.gov.uk/government/publications/supporting-pupils-at-school-with-medical-conditions--3.The department will keep the statutory guidance under review as we take forward our commitment to delivering an inclusive mainstream system.

Lead local flood authorities are required to manage local flood risks from surface water, groundwater and ordinary watercourses. Local flood risks should be identified and managed as part of a local flood risk management strategy. The two lead local flood authorities in Wiltshire are Wiltshire Council and Swindon Borough Council.

In the area covered by Wiltshire Council, £38,597,000 of Capital Flood Defence Grant in Aid funding was invested between 2015/16 and 2024/25 by the Environment Agency and other Risk Management Authorities on flood related projects. The most significant of these was the Environment Agency led Salisbury River Park Scheme which spent £35,070,000 to better protect 1,062 properties. These totals exclude maintenance spending, property-level protection schemes, and some projects which cross county borders.

In the area covered by Swindon Borough Council, £2,615,993 was invested between 2015/16 and 2024/25 by the Environment Agency and other Risk Management Authorities on flood related projects.

As the independent regulator for major industry and waste, the Environment Agency (EA) is investigating sites which fall under its regulation in the Calne area to determine whether they are potential sources of the odour currently being experienced. Investigations into other potential sources are being carried out by Wiltshire Council. The EA is sharing information and updates on its ongoing investigation into the source of odour complaints in Calne with stakeholders via briefing notes. An initial briefing note was circulated on 3 April 2025, with an update issued on 28 April 2025. Further briefings will be issued as the investigation progresses.

The briefings are being issued to members of the public who have contacted the EA to report the issue, Wiltshire Council, waste site operators, UK HSA, Local Councillors, and the honourable member for Chippenham.

The Environment Agency (EA) has received a significant number of reports of odour in the Calne area throughout April. EA officers have attended and substantiated odour, believed to be landfill gas from regulated activity in Compton Bassett.

While landfill activity will on occasion give rise to a level of odour, the odour substantiated by the EA indicates an unacceptable level of pollution and the EA is actively investigating potential sources.

As part of their investigations, the EA has carried out surface emission surveys to detect landfill gas at two landfill sites in Compton Bassett. These inspections have highlighted several points on the site infrastructure at Lower Compton Landfill where improvements are required to reduce emissions of landfill gas; the EA has required the operator to make these improvements. While these works will reduce the level of odour from this site, it is unlikely that in isolation the issues identified are the sole cause of the recent complaints. The EA is considering multiple potential sources.

Further inspections of both regulated landfill sites are planned, to confirm the improvements required at Lower Compton Landfill have been completed and to continue investigations into other potential sources.

The Department announced on 4 March that it would be providing an additional £33 million for the Rural England Prosperity Fund in financial year 2025-26. This announcement continues funding beyond the lifetime of the original scheme providing new money for new projects in rural areas.

The Autumn Statement on 30 October confirmed Defra’s budgets for 2024-25 and 2025-26. Funding allocations for individual programmes have been determined through the departments business planning exercise. Future funding decisions remain subject to the Government spending review.

The Government is committed to meeting current legal targets for air quality, including the targets recently set under the Environment Act 2021, and will review the policy measures needed to achieve them. We will deliver a comprehensive Clean Air Strategy, including a series of interventions to reduce emissions so that everyone’s exposure to air pollution is reduced.

The World Health Organisation (WHO) air quality guidelines are intended to inform the setting of air quality standards and are not ready-made targets for direct adoption as they do not consider achievability or individual countries’ circumstances. However, we will consider WHO guidelines as part of an evidence led process when considering future targets.

The government allocated £6.9 million to Wiltshire Council in 25/26 through the £712 million Local Authority Bus Grant to support and improve bus services. This includes £4 million to support the delivery of Wiltshire’s Bus Service Improvement Plan (BSIP).

The government used a formula to determine BSIP allocations in 25/26 based on need, including population, the distance that buses travel, and the levels of deprivation. Under the formula, Wiltshire Council have seen an increase in BSIP funding compared to 24/25, when they were allocated £2.1 million.

This funding can be used whichever way the local transport authority wishes to deliver better bus services for passengers, including supporting bus services in rural areas.

The government knows that a modern public transport network is vital to keeping communities connected, and ensuring people can get to education and work, including shift workers and NHS staff.

The government believes that local transport authorities, working with bus operators, are best placed to determine and design local bus networks in their area. The government introduced the Bus Services (No.2) Bill on 17 December to put the power over local bus services back into the hands of local leaders and is intended to ensure bus services reflect the needs of communities that rely on them.

In addition, the government has confirmed £955 million for the 2025 to 2026 financial year to support and improve bus services in England outside London. This includes £243 million for bus operators and £712 million allocated to local authorities across the country, of which Wiltshire Council has been allocated £6.9 million. Local authorities can use this funding to introduce improvements to bus services and infrastructure to best meet the needs of passengers in their local area, which could include supporting off-peak bus services.

The government is committed to improving transport services right across the country, including in Wiltshire, so they are more inclusive and enable disabled people to travel safely, confidently and with dignity.

On 1 October 2024, the first phase of the Public Service Vehicles (Accessible Information) Regulations 2023 came into force, meaning that newer vehicles providing local services must provide accessible audible and visible information on stops, destinations and diversions. The majority of services will need to comply by October 2026. Last year, the Department launched the £4.65 million Accessible Information Grant Scheme, to support the smallest bus and coach companies to provide audible and visible information onboard their services consistent with the Regulations.

With regard to rail, as of 1 January 2022, all passenger rolling stock is compliant with modern accessibility standards, including the requirement to have a dynamic audio-visual passenger information system for the benefit in particular of vision-impaired and hearing-impaired passengers.

The average bus punctuality rates (specifically, the percentage of non-frequent bus services running on time) for Wiltshire are available for each year between the year ending March 2015 and the year ending March 2024 in the Department’s published Annual Bus Statistics. This data can be found in Table BUS09a: https://www.gov.uk/government/statistical-data-sets/bus-statistics-data-tables#bus-reliability-and-punctuality-bus09.

While ticket office opening hours are regulated through the Ticketing and Settlement Agreement process, the operation of ticket office windows and staffing levels is the responsibility of the train operator. We understand that Great Western Railway has no plans to reduce station staff in Wiltshire.

There has been no recent assessment of the adequacy of Bereavement Support Payment covering (a) immediate and (b) on going costs to bereaved families. The Bereavement Support Payment qualitative research published in 2021 explored how the lump sum and the monthly payments were used.

Bereavement Support Payment is intended to help people through the immediate period following a bereavement. Where longer-term financial support is needed, benefits such as Universal Credit have been specifically designed to provide assistance with ongoing living costs. The rate of Bereavement Support Payment is reviewed on a discretionary basis as part of the annual uprating process, but there is no legal requirement to uprate it.

DWP does not have a specific enquiry line called the Pension Service Helpline, so I have provided the data from the State Pensions enquiries line.

Over the period 1 February to 30 April 2025 a total of 28,775 calls were not answered due to caller abandonment. A monthly breakdown shows February 6,696; March 16,960 and April 5,119. The percentage of calls answered over these 3 months on average shows Feb 92%, March 84% and April 94%, against an expectation of 90%. A total of 67,736 callers were on hold for more than 10 minutes with the monthly breakdown showing February 9,082, March 51,746, April 6,908. No calls were terminated by DWP.

We do not hold the data before June 2023 and therefore have based our answer on the period from 1st June 2023 to 31st January 2025. In this data, calls not answered were due to caller abandonment. No calls were terminated by DWP.

The information provided here is based on internal management information which is not intended for publication and has not been quality assured to official statistics standards.

DWP does not have a specific enquiry line called the Pension Service Helpline, so I have provided the data from the State Pensions enquiries line.

Over the period 1 February to 30 April 2025 a total of 28,775 calls were not answered due to caller abandonment. A monthly breakdown shows February 6,696; March 16,960 and April 5,119. The percentage of calls answered over these 3 months on average shows Feb 92%, March 84% and April 94%, against an expectation of 90%. A total of 67,736 callers were on hold for more than 10 minutes with the monthly breakdown showing February 9,082, March 51,746, April 6,908. No calls were terminated by DWP.

We do not hold the data before June 2023 and therefore have based our answer on the period from 1st June 2023 to 31st January 2025. In this data, calls not answered were due to caller abandonment. No calls were terminated by DWP.

The information provided here is based on internal management information which is not intended for publication and has not been quality assured to official statistics standards.