Inclusive Transport Strategy

Ronnie Cowan Excerpts

Thursday 25th October 2018 Commons Chamber

[Mr Deputy Speaker (Sir Lindsay Hoyle)]

Order. I made a mistake. I should have called the Scottish National party spokesperson. Does the hon. Gentleman wish to speak now?

[Ronnie Cowan (Inverclyde) (SNP)]

indicated dissent.

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[Ronnie Cowan (Inverclyde) (SNP)]

It is a pleasure to speak in the debate on behalf of the Scottish National party, and also to follow the all-encompassing speech of the hon. Member for Nottingham South (Lilian Greenwood).

It goes without saying that, although transport is devolved to the Scottish Parliament, there is certainly scope for us to discuss areas of best practice. I note, for example, that the inclusive transport strategy recognises that the UK Government are monitoring policy developments on the part of the Scottish Government, and I believe that it is sensible to proceed on that basis.

I am sure Members on both sides of the House agree that when we discuss this issue, the views of disabled transport users must be first and foremost in our minds. Whenever possible, it must be the experiences of disabled people that shape the policy. Our role is to try to understand the many practical difficulties that disabled people experience in accessing transport, such as the lack of wheelchair-friendly taxis, poor dropped kerbs leading to bus stops, and long-outdated train stations that do not cater for those who need extra assistance.

Obviously we all recognise that disabled people should not have to feel socially isolated or be treated like second-class citizens, and it behoves policy makers, north and south of the border, to ensure that our various forms of transport are genuinely accessible. Indeed, progress has been made as we move towards the point at which all buses, coaches and trains must be accessible to disabled people. In Scotland the percentage of buses that are accessible or have low floors increased from 33% in 2004-05 to 96% in 2015-16, and figures published in 2017 show that 47% of taxis in Scotland were wheelchair-accessible.

That progress, however, has been too slow for too long. The transport section of the Disability Discrimination Act 1995 included a commitment that all licensed taxis would be wheelchair-accessible by 2012. The taxi trade had 17 years in which to deliver that goal with the encouragement of Governments, but it did not happen. As time has passed, successive UK Governments have allowed timescales to slip and transport providers to relax rules contained in the Disability Discrimination Act.

I have been greatly educated on this subject by one of my own constituents, Councillor Jim MacLeod from Port Glasgow. Jim has been a tireless champion of disability rights. Over many decades he has learned, through personal experience and from helping others, just how incremental progress has been. In his expert view, the most pressing issues facing disabled people are cars blocking access to pavements and dropped kerbs; a lack of wheelchair-accessible taxis; buses having only one wheelchair space, which is often taken up by prams; no announcements on buses to let blind people know where the stops are; a lack of accessible train stations or railway staff to assist disabled people getting on and off trains; and a range of continuing issues relating to disabled people boarding planes. Other Members have raised all those issues today, so it is clear that they exist throughout the United Kingdom.

When reading background media coverage relating to this subject, I was struck by one particular story from Edinburgh. It concerned a wheelchair user who said that she had felt “embarrassed and humiliated” when a bus driver refused to fold away an empty buggy, which would have allowed her to enter the bus. Another passenger then shouted at the woman, blaming her for the bus being held up. The passenger continued to snigger and demean the woman, which made her feel that

“some people are valued more than others.”

In 2018 it is truly shocking that anyone, particularly a wheelchair user, is made to feel like that for something as simple as entering a bus. This is not an isolated incident: it is alarming to note that disability hate crime in England, Wales and Scotland has risen dramatically in the last year. Further, research by disability charity Scope found that one in four disabled people have been prevented from using public transport by other people’s attitudes. In the context of the inclusive transport strategy I therefore welcome the UK Government’s commitment to launching a public awareness campaign in England and Wales to promote ways in which members of the public can positively interact with disabled people to encourage a supportive travelling experience.

In Scotland, too, we have learned the lessons of the “letters from Scotland” campaign in an effort to highlight hate crime and to send a message of solidarity and support to those on the receiving end of such abuse. Such campaigns are vitally important because there is no point in having the latest accessible buses or newest technology only for disabled people to be put off traveling because of intolerance from passengers or transport staff. If we are serious about tackling the disability employment gap, we must be moving towards the point where disabled people accessing transport is just an everyday, unremarkable, mundane occurrence. Sadly we are not at that point yet.

Undoubtedly, new technologies will play a part in making transport more accessible, and might even revolutionise how disabled people are able to move around the community. I recently met with BMW who showed me some of their work in the field of automated cars. Their vision is impressive, but emergent technologies like fully automated vehicles are still a long-term aspiration.

In that regard, it is important that we are realistic about how disabled people use technology. Polling by Scope found that disabled people are far more likely to use “mainstream” technology than “specialised” assistive technologies. In a sample of 2,000 disabled people, 78% said that mobile technology was helpful or very helpful in helping them live more independently. Some 65% on the other hand indicated that they either did not use assistive technology or did not find it helpful. I hope digital companies therefore realise the excellent market potential in developing technologies that can assist disabled people in travelling. In this instance, both the developer and the consumer have much to gain from the implementation of new technologies.

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[Ms Ghani]

With the leave of the House, I wish to thank the House for the opportunity to discuss this important inclusive transport strategy. The debate has been good natured, and both sides of the House clearly agree that the strategy is a positive and ambitious programme, but of course there is always more to do to help disabled people and older passengers to access our transport system.

I am pleased to note that this might be the first time an Opposition Front-Bench spokesperson has welcomed the Government’s work, and I look forward to working with Members on both sides of the House to deliver the inclusive transport strategy. We have also heard some powerful stories about how passengers have been undermined, have lost their confidence or have been made to feel incredibly small when all they were trying to do was undertake a journey. That is just not acceptable, and we hope the inclusive transport strategy will address that in some part, especially in addressing the level of training that has to be undertaken by so many people involved in our transport network.

Transport is an essential part of our society, especially through its ability to help us to access work and school, and to stay in contact with friends and family. Through those connections, transport reduces feelings of social isolation, anxiety and loneliness. Transport should be easily accessible, and it is essential to helping to build a stronger and fairer society and a stronger economy. I hope Members will agree that the inclusive transport strategy is bold and shows not only my commitment but the commitment of the Department for Transport to building a more inclusive transport system—a transport system that provides good customer service, that gives disabled people the confidence to use it and that provides information in a range of formats to support journey planning and unexpected changes along the route.

I now wish to discuss some of the valid contributions made by Members from across the House. First, let me deal with the points raised by the hon. Member for Nottingham South (Lilian Greenwood), because she asked so many questions. It would be near impossible for me to answer all of them, so I hope she will allow me also to respond in writing. She made a request for further clarity on what the Government will be doing on wheelchair spaces. In my time at the Department, I have always been clear that a wheelchair access space is for wheelchairs, but I accept that further training is required for some people to empower them to ensure that they can deliver that advice and guidance when they undertake their day-to-day job.

An expert stakeholder group was established and has advised Ministers on a combination of amendments to legislation and guidance and in March we accepted those recommendations. We will also bring measures forward by the end of the year. Fundamentally, this involves much better training and understanding, in order to enable people to apply common sense.

The issue of community transport was raised, including by my hon. Friend the Member for Banbury (Victoria Prentis). I agree that community transport is vital, especially in the most rural constituencies; we have fantastic volunteers doing phenomenal work, be it with younger or older people, across the spread of community transport provision up and down the country. A consultation has indeed taken place and we are aiming to publish our response as soon as we can—I hope it will be in the next couple of months. It is vital to remember that clear guidance has been given by the Department to ensure that local authorities are not stopping taking contracts, and I am having as many conversations as I can to ensure that. Community transport is incredibly valuable and we need to make sure that any guidance we give lands appropriately; sometimes we may not fully calculate the language we use, but our motivations are to ensure that local community transport groups can continue to provide a service for the communities they wish to serve.

The hon. Members for Nottingham South and for York Central (Rachael Maskell) raised an important point about joined-up travelling, because people can set off on a journey only to find that things do not work out. They want to be able to ensure that their next mode of transport is available. Through the inclusive transport strategy, we are going to set up a transport leaders scheme that enables all the modes of transport to communicate with each other. One of my ambitions is for passengers to be fully up to date. Any piece of equipment, app or whatever this becomes has to be linked up. Whatever journey someone is taking and whoever is taking care of them, they should be able to communicate with the next person on that journey and with the person who may or may not be receiving them at the end of that journey. That is the challenge I have set the sector and that is what I am going to be working towards the sector delivering.

The hon. Member for Nottingham South also asked how often we discuss various modes of transport at the inter-ministerial group on disability and society, especially in respect of looking at community transport, and at transport to and from hospital and medical appointments. I assure her that I raise all these issues, including with the planning department that sits on the group, which discusses where bus stops are allocated, whether they are on the wrong side of the road for people who are getting off, whether they are near hospitals and so on. I also talk to the Department of Health and Social Care to ensure that it fully understands how these services should be procured, taking into account the needs of passengers at all times.

The hon. Lady also asked for statistics on Access for All. We have allocated £300 million and we hope that we can do as much work as we can, as swiftly as we can. Figures to the end of 2017 suggest that more than £85 million has already been spent on Access for All projects, and we have £300 million in place now. All those projects that were deferred previously will now be assessed for the new Access for All funding.

The hon. Lady also referred to pavement parking, as did my hon. Friend the Member for Banbury—[Interruption.] Forgive me, it was the hon. Member for Blaydon (Liz Twist). The issue has been tackled by the Department, and one of our Ministers is gathering evidence on the effectiveness of the current pavement parking laws. We are considering changes to the law and listening carefully to concerns raised by campaigners. There is a commitment to ensuring that we can put out the review by the end of the year. In all the decisions that we make, we have to make sure that we reflect everyone’s concerns and do not make fast decisions that might cause adverse reactions in local communities.

An important and valid point was made about parking meters that require people to use their phones, so I shall take that away and ensure that we pick up on it. We will see what we can do with the Disabled Persons Transport Advisory Committee and other disability groups that we work with, and ask whether people not having an app, or being unable to use an app or to do whatever they need to do, is causing an issue with parking. We must make sure that parking is accessible for everybody, so I am grateful that that point was made and will make sure that it is tackled.

Let me respond to some of the issues raised by the hon. Member for Inverdale—

[Ronnie Cowan]

Inverclyde.

[Ms Ghani]

I am awful at reading and writing, aren’t I?

We have assigned £2 million to public awareness campaigns and we will ensure that we can tackle not only the sector that has to deliver the service, but the public. It is not right that we hear stories of people’s inappropriate behaviour, or of individuals—whether they are bus or train drivers—who are employed to deliver a service but just make really poor decisions. I hope that the inclusive transport strategy can deliver confidence among people who are disabled so that they can undertake journeys and are not deterred by one bad journey. We do not want to put anybody off, so I am really pleased that the debate was not negative at all and was about making sure that people can feel positive about leaving their home and undertaking journeys.

My hon. Friend the Member for Banbury started her speech by saying that lavatories and lifts are not celebrated enough. I am keen to hear how she will continue to celebrate them throughout her tenure as a Member of Parliament. She spoke about the wonderful community transport work that is being done in Wendlebury and the bus routes in her constituency. As I said, we will undertake a review of pavement parking. She spoke about the importance of the blue badge scheme going beyond what we accept as disabilities in the traditional sense and accepting lots of other disabilities, as well as about the importance of Changing Places facilities. Such facilities are something that we do not come across until we need them or become a carer for someone who does, but they are vital. We hope to have facilities in place in most service stations in the country. My ambition is for them to be in place in all service stations, but unfortunately ministerial ambitions and budgets have to sit side by side. With that programme of work, it is important that the decisions are not made within the Department; we are working with Muscular Dystrophy UK to make sure that the right decisions are made.

I cannot let the debate end without talking about our passion for buses and for doing what we can to make sure that bus patronage goes up. There are variations up and down the country. There are fantastic places, from Liverpool to Brighton, where bus patronage is up. That is mostly down to the services provided, with up-to-date information and journey times that are sort of guaranteed. People are able to use technology on buses, and there are concessionary fares or cheaper fares for younger people. It is really about understanding the customer base. We have around £1 billion for local authorities to support concessionary fares, whether for disabled people or older pass holders. I am always campaigning for more funding for buses. It is vital that we have one place, one direction and one strategy, so I am keen to work with my Department to put together an investment strategy that focuses on bus services today and tomorrow.

Hon. Members’ references to taxis and private hire vehicles ranged from the illegal behaviour of not allowing guide dogs into cabs to the question of how we raise standards. Reference was also made to the task and finish group, which did indeed produce its recommendations in the summer. I am in the process of putting together the Government’s response, but Members can rest assured that issues relating to what is already illegal are fully understood and that standards throughout the country will be good and not varied, as they are currently. There is not too long to wait for that.

Some comments were made about aviation. We all hear dreadful stories of wheelchairs being broken or not arriving on time, and of passengers not being dealt with. The Department has been working hard with not only the aviation sector, but the disability groups that we work with, take evidence from and consult. An aviation strategy consultation will be produced by the end of 2018.

Cracked pavements were also mentioned. I am surprised that my constituency was not mentioned, because this matter comes up quite a bit, even in Wealden. The Department has a substantial amount of funding for highways maintenance. I believe that an investment of £3.8 billion between 2016-17 and 2020-21 will address the matter, but the point is absolutely valid.

We heard that bus drivers were turning off audio-visual information. We are investing £2 million to make sure that that information is available, especially among smaller bus companies, because it is absolutely key for all people who use buses, not only those who are disabled. It makes no sense whatsoever to turn off that information. Once again, training is absolutely key in this area.

A number of comments were made about driver-operated-only and driver-controlled-only trains and levels of staffing. First, we must be aware that where those issues have been raised, such as on the Southern lines, there has been an increase in staff, not a reduction. We must also understand that driver-operated-only and driver-controlled-only trains have been operating for a substantial amount of time. It is not always about having more people available; it is also about having the right people with the right training. It does not help if more people are available but they do not do the right thing by supporting passengers who have concerns about disability and accessibility. As this matter is often raised, it is important that people know that the motivation behind the inclusive transport strategy is to ensure that disabled passengers have a good-quality service. That is the primary goal of the strategy. Opposition Front Benchers need to decide whether to prioritise passenger experience, or whatever a union wishes to push. We need to establish whether we look at training across the rail network, including for drivers, or support union practices that may or may not get in the way of providing a better service for passengers. I believe that we need to focus on passengers, instead of on what the unions might be arguing for at any one point.

The inclusive transport strategy has not only a very ambitious plan, which will obviously continue to be in place, but a substantial amount of money behind it. We have £300 million for Access for All, which is about not just steps, but anything that a train operating company, in conjunction with the local community and the local authority, believes needs to be amended at a station or on a platform to make it more accessible. There is also £2 million of new funding for the Changing Places scheme, as well as £2 million for audio-visual information for smaller bus operators, which is backed up with training so that drivers do not switch it off when it is meant to be working. A substantial amount is also available for awareness.

I have set out what is happening today but, if I may, I will take a moment to talk about the future. Throughout the Government’s industrial strategy and in all our major transport infrastructure projects, technology is absolutely key. We want to make sure that transport is at the front of absorbing any new technology that will enable us to provide the most efficient service possible. New developments such as autonomous vehicles and mobility as a service offer benefits to our economy and have a great potential to improve the options available to disabled people. It is important that we are always abreast of new products and services to ensure that we design the most inclusive transport system.

We also have in place the future of mobility call for evidence, which is focusing on technology’s potential to help people to access and use transport. It is essential, as has been noted, that the designs developed are within the reach of all people, regardless of their disability. There is no point our running ahead and using technology from which people already feel excluded.

I thank the House for this opportunity to consider the important issues highlighted by the inclusive transport strategy. I hope that right hon. and hon. Members have been persuaded of not only my commitment, but the commitment of the Department, to improving accessibility for everyone on our transport network. I hope that that will not only make people’s journeys easier but, fundamentally, increase their confidence to go about their lives in the same way as the rest of us.

Question put and agreed to.

Resolved,

That this House has considered the inclusive transport strategy.