Universal Credit Fraud

Nick Thomas-Symonds Excerpts

Wednesday 10th July 2019 Commons Chamber

[Justin Tomlinson]

Yes, of course we did. That is why we have created a team of 120 dedicated members of staff specifically looking at the area of advance payments, why we have been improving training and awareness for both claimants and our frontline staff, why we are working with Action Fraud on our communications strategy and why, rightly, we are using the full force of the law to undertake prosecutions against the parasites who are targeting some of the most vulnerable people in society.

[Nick Thomas-Symonds (Torfaen) (Lab)]

The advance payment fraud was reported in the media as long ago as last November, so whatever has been happening over the past eight months, as the Minister has set out, has simply not been good enough. What would it take for him to conclude that, rather than having this advance payment system, we should take away the five-week wait altogether?

[Justin Tomlinson]

But the hon. Gentleman would then have the problem of the legacy benefits: at the end of the claim, as someone moved into work, they would not have the run-on of financial support, which would leave a gap, since the majority of people who go into work are paid in arrears. With legacy benefits, we saw that people who were desperate to do the right thing and to unlock their own talent were left with a financial gap at a point when they could not get financial support. It is not a good thing to advocate going back to a legacy system that trapped people in generations of unemployment.

Universal Credit Helpline

Nick Thomas-Symonds Excerpts

Tuesday 7th May 2019 Westminster Hall

[Danielle Rowley (Midlothian) (Lab)]

I beg to move,

That this House has considered the universal credit helpline.

Thank you very much, Mr Evans. I am very pleased that this debate has been granted and to serve under your chairship.

We so often hear in this place about the devastating impact that universal credit has on people’s lives, and there is mounting evidence that those struggling to use this system are not getting the help that they need, so I think it is very important that today we discuss some of the issues and look at how we can work to resolve them.

It is the duty of the Government to support people who are struggling with universal credit, including those who, for many good and valid reasons, are not able to access the digital element of universal credit. I get in my office all the time constituents who are struggling to access the online system, for many different reasons. There might be financial barriers: they might not have a smartphone, or a computer at home, and they might not have the money to get the bus to their local jobcentre or library—indeed, those facilities may have been closed down. Those who struggle with digital access also include people with poor mental health, anxiety or disabilities; older people; people who are computer illiterate; and people with English as a second language.

I met with the Minister who is here today and I asked why the universal credit system was available only in English, because there are Syrian refugees in Midlothian who have struggled with the system, as English is not their first language. The Minister reassured me that it was available not only in English but in Welsh—I do not believe that that is helping people who really need this crucial support.

According to Citizens Advice, people who do not have online access are disproportionately likely to be disabled or to have a long-term health condition, and to be unemployed or on a low income. It is clear that the most vulnerable people will be the same people who will struggle to use a fully digital service and who will need extra support.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I congratulate my hon. Friend on securing the debate. I welcome the fact that the helpline is at least now free, which it was not in the first place, but does my hon. Friend agree with me that there are far deeper problems and that actually the whole system needs to be looked at? Certainly in my constituency, universal credit is driving up debt, driving up rent arrears and driving up poverty for those in work and those out of work.

[Danielle Rowley]

I thank my hon. Friend for that very important point. I campaigned for the helpline to be made free and also welcome the fact that it is now, but my hon. Friend is right: the system is driving vulnerable people into hardship. They must be given the right support and not be rushed off the phone and directed to the online system, yet in February we saw, from the leak of a deflection script being used in call centres, that that was what was happening; people were being rushed online.

Pensions Dashboard

Nick Thomas-Symonds Excerpts

Wednesday 6th February 2019 Westminster Hall

[Dr Offord]

I believe that proposal is a good one, but whether it is looked at by the Minister or the steering group—I will come on to that—is another matter. As the debate unfolds, perhaps some of those questions will be answered. I always say that the dashboard should be made as simple as possible, so that people can engage with their pensions and their future, which is a good thing.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I am grateful to the hon. Gentleman for giving way, and I congratulate him on securing the debate. I entirely agree that it is a very good idea to have all this information in one place, but does he agree that there must be appropriate regulatory compliance concerning the way the data is held?

[Dr Offord]

I do agree, and the hon. Gentleman has anticipated some of my speech. That is a good point, and I will come on to it in proper detail.

Recognition of Fibromyalgia as a Disability

Nick Thomas-Symonds Excerpts

Tuesday 15th January 2019 Westminster Hall

[Toby Perkins (Chesterfield) (Lab)]

I beg to move,

That this House has considered the recognition of fibromyalgia as a disability.

It is a pleasure to open the debate and to serve under your chairmanship, Mr Bailey. I am delighted that so many hon. Members have come to support the raising of awareness of a crucial issue. I thank the Backbench Business Committee for selecting the topic for debate, and particularly the hon. Member for Southend West (Sir David Amess), for his support in obtaining and promoting the debate.

I want to pay tribute to two of my constituents, Adrienne and Leann Lakin of Chesterfield, and all the fibromyalgia campaigners who bang the drum relentlessly to ensure that sufferers’ voices are heard. Many intend to come to witness the debate. Their campaigning has been instrumental in persuading other hon. Members to attend or to speak out about fibromyalgia. I was proud to present a petition in Parliament, which reached more than 100,000 signatures on change.org, calling for fibromyalgia to be recognised as a disability and for greater awareness of and investment in treatment. I recognise that the context of the debate spans the responsibilities of both the Department for Work and Pensions and the Department of Health and Social Care, and I hope that the Minister will be able to pass on to her counterpart the topics raised in the debate that do not fall within her purview.

Many in this country are ignorant about what fibromyalgia is, but it is a condition that many people suffer from. It is one of a group of conditions often referred to as invisible illnesses, but sufferers live with its consequences every day of their lives.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I warmly congratulate my hon. Friend on securing the debate. His use of the word “invisible” was telling. Besides raising awareness, is not the debate about getting to the stage where fibromyalgia is diagnosed more easily?

[Toby Perkins]

That is an excellent point, to which I shall return. One of the major problems that fibromyalgia sufferers experience is that it takes so long for their condition to be diagnosed. I shall talk more about what we can do to get earlier diagnosis and better understanding throughout general practice.

Fibromyalgia sufferers experience many different kinds of symptoms. Often there is a heightened sensitivity to pain and extreme muscle stiffness. They often struggle to sleep, which exacerbates their muscular difficulties, and experience extreme fatigue. Sufferers also experience cognitive difficulties—not just headaches but problems with mental processes, known as fibro-fog, and an inability to process things as they did previously. As if those things were not enough, fibromyalgia sufferers can be struck down with irritable bowel syndrome too. A panoply of symptoms means that people have a terrible time. However, often, when those symptoms are dealt with in general practice they are masked as other conditions. Many time-consuming treatments are undergone, but they do not get to the root of things.

Universal Credit

Nick Thomas-Symonds Excerpts

Monday 5th November 2018 Commons Chamber

[Ms McVey]

Actually, for family benefits, my hon. Friend is correct—it is more than any advanced nation. We give more in benefits to families; he is correct.

[Nick Thomas-Symonds (Torfaen) (Lab)]

The full service roll-out of universal credit began in my constituency in July last year. People who are moving from legacy benefits on to universal credit are being made worse off. How on earth can a system incentivise work if it is making people in work poorer?

[Ms McVey]

What it is doing is supporting more people into work—3.4 million. By bringing in the work allowance—£1.7 billion a year—we are now able to focus extra support on families with children and supporting disabled people. Therefore, it will be even more beneficial to them going forward. That is positive support that we are giving through the Budget changes.

Universal Credit

Nick Thomas-Symonds Excerpts

Wednesday 17th October 2018 Commons Chamber

[Margaret Greenwood]

The hon. Gentleman is getting ahead of himself, because there is no evidence that the Government can demonstrate whether universal credit gets people into work.

The Government’s answer to the delays was to provide advances, but they have to be paid back, as do debts for utility bills, council tax or rent arrears that people will probably have built up while waiting. The maximum percentage that can be taken out of universal credit for repayments is 40%. How is someone already trying to manage on such low income supposed to cope when such a large slice of their support is taken away at the source? And yet—in the face of all of the evidence—the Government have insisted on pressing ahead and accelerating the roll-out of universal credit since May this year, at the same time as carrying out a rapid programme of closing one in 10 jobcentres. The Government plan to increase the workload of work coaches fourfold and that of case managers sixfold as the roll-out continues. Staff are under constant pressure and are switched back and forth between processing claims and answering phone calls about problems with them.

From next year things are set to get a whole lot worse, as the Government prepare to embark on the next phase of universal credit—so-called managed migration—which will require almost 3 million people claiming the benefits that universal credit is replacing, such as tax credits and employment and support allowance, to make a new claim for universal credit instead. As hon. Members are aware, there is nothing managed about it.

[Nick Thomas-Symonds (Torfaen) (Lab)]

Does my hon. Friend agree that one of the real issues is that, under this migration system, people who are in work are becoming worse off? How on earth can a system encourage work when it makes people in work worse off?

[Margaret Greenwood]

My hon. Friend hits the nail on the head; he is absolutely right to raise that issue.

The Government plan to place the entire burden on the claimants themselves to successfully make a claim, rather than the DWP automatically transferring them across. Under the Government’s regulations—as currently drafted—a letter will drop through the letterbox on to the mat, telling people that their existing claim will end and that they will have a month to make a new claim for universal credit. Labour believes that it is without precedent for a UK Government to place all the responsibility of making a claim on the millions of individuals who the Government know to be in need, putting people at risk of falling out of the system altogether. The Government are doing this despite all the evidence of the serious difficulties that people are facing when making a claim.

Equalities Legislation: Guide Dogs

Nick Thomas-Symonds Excerpts

Wednesday 5th September 2018 Westminster Hall

[Alex Chalk (Cheltenham) (Con)]

I beg to move,

That this House has considered the enforcement of equalities legislation relating to guide dogs.

It is a pleasure to serve under your chairmanship, Sir David. Enforcement of the laws we enact in this place matters. Without a robust and credible enforcement system, statutes risk becoming dead letters and the whole legislative process turns into a cosmetic exercise. There are practical steps we can take to support better enforcement of equalities legislation relating to guide dogs, and to improve the lives of people with disabilities.

I sought the debate because of the troubling experience of one of my constituents. The more I drilled into what he told me, the more I discovered that his experience was not isolated but symptomatic of a wider issue. My constituent, who prefers to remain nameless, is blind. In March, he tried to walk into a restaurant in Cheltenham with his guide dog, but the owner refused him entry, citing health and safety regulations. Those objections were entirely spurious. That was, prima facie, a clear breach of the Equality Act 2010.

A video of the incident was posted to the internet and carried on the GloucestershireLive website. The response was enormous, reflecting deep and proper concern about the injustice among people in my constituency and beyond. In fairness to the owner of the restaurant, I should say that the subsequent apology was suitably full and apparently sincere. It is important to note that neither I nor my constituent are calling for disproportionate retribution. In some ways, I am calling for quite the opposite: a system of process-driven enforcement, without the need for trial by social media.

My constituent’s story is not unusual. There are more than 5,000 active guide dog partnerships and approximately 2,000 assistance dogs of other varieties—dogs other than guide dogs—working in the UK. A survey of more than 1,000 assistance dog owners conducted by Guide Dogs in spring 2015 found that 75% had been refused access at some point because they had an assistance dog with them; 49%—nearly half—had been refused access in the past 12 months; and 37% had been refused access to a restaurant in the past year. Those are sobering statistics. It is hard to communicate the impact of that to the extent it deserves. People affected feel humiliated, dehumanised and rejected by society. One guide dog owner in Hove said he felt “useless and…inadequate”.

What is the law? The Equality Act 2010 makes it unlawful to discriminate against a person with a disability and requires service providers to make “reasonable adjustments” to accommodate people. Taxis and minicabs are often cited as the most frequent offenders for turning guide dog owners away, but such a breach by a taxi owner is a criminal offence, so police and local authorities are better able to take action. For non-criminal breaches of the Equality Act—where someone is refused entry to a café or restaurant, for example—the options are very different, and none of them is terribly attractive.

What are those options? The gov.uk website states:

“If you find it difficult to access a local service—for example, you cannot use a local takeaway or sandwich shop because the counter is too high—you should contact the organisation and let them know. It is in their interest to make sure everyone can use their service.”

In effect, the advice is, “Tell the perpetrator.” That is one option. The second is to issue proceedings in the county court. Not everyone will want to go through the hassle, expense and rigmarole of litigation in the county court. True, there is an equality advisory service, a legal advice helpline and help from the Equality and Human Rights Commission. None the less, given all the stress that comes with it, issuing legal proceedings is a daunting step, particularly where the breach is isolated. The third option is to report the breach on social media. However, in so doing, the victim loses control and may unleash a kind of digital vigilantism that they feel is disproportionate and inappropriate. The net result is that all too often justice is not done, and the options for the injured party are not palatable and not always appropriate.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I congratulate the hon. Gentleman on securing this important debate. I concur with what he says about the expense of litigation and the other options available. Is not raising awareness about the Equality Act 2010 a far better option in trying to ensure that the law is enforced?

[Alex Chalk]

The hon. Gentleman is absolutely right. Raising awareness is crucial, but where efforts to raise awareness have been unsuccessful, we need a process that is proportionate, streamlined and victim centred to ensure that justice is done in a way that is not as hit-and-miss and patchy as it is now.

The other problem is that local authorities usually do not keep records. For example, in the case of an individual transgression on the door by an 18-year-old who has not been properly trained, one might understand that there are mitigating circumstances and that what is required is better training, but what if the same thing happens six months later? Surely, a record should be kept so that the excuses that were advanced first time around start to ring a little hollower.

The burden to enforce the Equality Act should pass to local authorities. They have the power to bring trading standards prosecutions for breach of copyright. If someone is selling dodgy DVDs on the Promenade in Cheltenham or perpetrating blue badge fraud, the local authority can intervene to take action, so why can it not bring proceedings for breach of the Equality Act as part of its licensing duties, thereby at least sharing the burden with the complainant? There should be a duty on local authorities to keep records of breaches so that those breaches can be put before the licensing committee when decisions are made about license grants or extensions. In that way, repeat offenders would be found out and such breaches could be taken into account when they applied for a new or extended licence.

The bottom line is that the Equality Act 2010 is a good piece of legislation, particularly in relation to disabled people, but it needs to be given more teeth if it is to fulfil its true potential.

ESA: People with Motor Neurone Disease

Nick Thomas-Symonds Excerpts

Wednesday 11th July 2018 Westminster Hall

[Stephen Twigg (Liverpool, West Derby) (Lab/Co-op)]

I beg to move,

That this House has considered employment support allowance for people with motor neurone disease.

It is a great pleasure to serve under your chairmanship, Mr Owen. I begin by congratulating the Minister on his return to the Department this week. I look forward to his response to my speech. I also thank the campaigners who have pressed the Government so hard to scrap all employment and support allowance reassessments for people living with motor neurone disease. They have been in Westminster on several occasions over the past six months. I first met them in February, outside the House in Parliament square, after they had braved the beast from the east and were covered head-to-toe in snow.

I particularly thank Sandra Smith, who is in the Gallery. She is a tireless voice for people with MND and has campaigned hard on the important issue of access to benefits. I also pay tribute to the Motor Neurone Disease Association, which does a fantastic job of standing up for, and giving support to, people living with MND, their families and loved ones.

Today I remember my very good friend, Marge Carey. It was Marge who first encouraged me to get involved with the Merseyside branch of the MNDA, and I am proud to be patron of that branch. I am incredibly grateful to the branch’s committee and volunteers, who do so much to support people with MND and their families.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I congratulate my hon. Friend on securing the debate. I join him in thanking the campaigners, because the employment and support allowance application and reassessment systems just are not suitable for people with motor neurone disease. Will he join me in congratulating those who campaign locally? Torfaen lost its former mayor, Doug Davies, to MND. His son Giles, also a councillor, has been doing great work with the local MNDA branch. That local campaigning complements national campaigning. Does he agree that it is important?

[Stephen Twigg]

I absolutely concur and echo what my hon. Friend says. Local campaigning efforts—as well as the local support, fundraising and opportunities to meet—are what the MNDA and MND campaigns do so well. That local voice is absolutely crucial.

Motor neurone disease is the umbrella term for several neurodegenerative disorders that selectively affect motor neurones. Motor neurones are the voluntary muscles that control processes such as walking, talking and breathing. Eventually, the muscles become so weak that the patient loses even the most basic of motor functions, such as the ability to walk, eat or breathe unaided.

Unfortunately, little is known about what causes MND. We know that it affects about one in 100,000 people, and we know that, in about 90% of cases, the cause is completely unknown. There is also no known cure. The average life expectancy following diagnosis is between two and four years, although we know that around one in 10 go on to live for 10 years or more. Most patients eventually pass away as a result of respiratory failure.

In 2016, the ice bucket challenge became a viral sensation, with many celebrities, sports stars and even politicians throwing ice-cold water over themselves to raise awareness of MND. It was a global campaign and raised in excess of $100 million for support and research into the causes of, and potential cures for, MND. It was so successful that the additional funding helped scientists at the Massachusetts Institute of Technology in the United States to uncover a new gene that they believe may well be the cause of MND. Although we are still far from a cure, we are—hopefully—getting closer.

DWP Offices Closures: Merthyr Tydfil

Nick Thomas-Symonds Excerpts

Wednesday 9th May 2018 Westminster Hall

[Gerald Jones (Merthyr Tydfil and Rhymney) (Lab)]

I beg to move,

That this House has considered the proposed closure of DWP offices in Merthyr Tydfil.

It is a pleasure to serve under your chairmanship, Mr McCabe. Early in 2017, the Department for Work and Pensions announced that it intended to close many of its offices, sites and jobcentres across the UK. About 250 staff work in the DWP office in Merthyr Tydfil town centre, and they clearly make a contribution to spending in the community and our town centre. The office is well established and is close to the town centre, so our local economy would really notice the loss of this large workplace.

[Nick Thomas-Symonds (Torfaen) (Lab)]

I have a very similar situation in Cwmbran town centre, as Cwmbran pension centre makes that type of contribution. Does my hon. Friend agree that it is economically illiterate to take such jobs out of local economies across the valleys?

[Gerald Jones]

I thank my hon. Friend for that intervention. I agree with his point, and will comment on that further in the course of my contribution.

Job opportunities for local people would be limited if the DWP pulls out of Merthyr Tydfil. Such a proposal goes against what I believe the Government should be doing: helping to support local communities, the local economy and local jobs. The proposed move could mean services being more difficult to access for claimants and hundreds of jobs being moved out of deprived communities, where every job counts. In 2008, the Welsh Government moved several of their Departments out of Cardiff and located one of their regional offices in Merthyr Tydfil, bringing secure jobs to the town and supporting the local economy. The UK Government would do well to follow the Welsh Government’s example in that and, if I may say, many other areas.

If the closure goes ahead, the potential loss of jobs and incomes in the town would have a huge impact on Merthyr Tydfil and the surrounding communities across the heads of the valleys.

--- Later in debate ---

[Gerald Jones]

My hon. Friend makes a valuable point. I see Newport as part of the south Wales economic area. Job losses in that community would have a similar effect there as they do in other areas across south Wales.

[Nick Thomas-Symonds]

To highlight the point made by my hon. Friend the Member for Newport East (Jessica Morden), I have constituents who commute to Sovereign House in Newport who will now face disrupted travel from having to go so much further to Treforest, rather than down the road to Newport.

[Gerald Jones]

Again, my hon. Friend makes an interesting point. I will come on to some of the travel pressures that I have recently experienced myself.

As I said, the closure would have an impact on the surrounding communities across the heads of the valleys —an area trying its best to regenerate itself amid ongoing austerity pressures, which have created a difficult financial situation for our area.

Motability

Nick Thomas-Symonds Excerpts

Thursday 8th February 2018 Commons Chamber

[Ms McVey]

It is because of the tenacity of certain Members, for sure, and the freedom of our press, which has aired the case. This has been looked at for quite a few years, and I got concessions from Motability, as did my right hon. Friend the Member for Portsmouth North, but now we need to take the matter further.

[Nick Thomas-Symonds (Torfaen) (Lab)]

Motability has been a lifeline, but it is obscene that this money has not been going to the neediest in our society. I appreciate the Secretary of State’s urgent request to the National Audit Office, but what steps will she take to monitor the level of reserves, to ensure that they are not hoarded in this way again?

[Ms McVey]

We have to bring in the correct people to do the oversight, whether that is the FCA or the NAO, and those are the parameters we will use in a cross-party way to make sure we check out what reserves are needed, what reserves are not needed and what reserves need to go back to disabled people.