Autumn Statement

Nia Griffith Excerpts

Thursday 17th November 2022 Commons Chamber

[Jeremy Hunt]

I am happy to do that. My hon. Friend is quite right to raise those issues. We are doing a lot of short-term things, including help with energy bills as well as business rates. As we move to a new business rates system, we are freezing the levels at which business rates can increase and introducing a 75% discount next year for retail, hospitality and leisure businesses. Fundamentally, as a Conservative Government, we know that we cannot flourish as an economy without flourishing small businesses, and we will back them to the hilt.

[Dame Nia Griffith (Llanelli) (Lab)]

The Chancellor mentioned innovation, and a modern steel industry is vital to our future prosperity, so will he earmark the £200 million originally contributed in good faith by steel producers and now returned to the UK Government from the EU research fund for coal and steel to set up a UK steel innovation fund to develop the steel technologies that we need to drive growth and work towards net zero?

[Jeremy Hunt]

I will happily look into that issue and write to the hon. Member. She will know that one of the growth industries that I identified was advanced manufacturing. There is much that we can do to ensure that the steel industry is competitive in this country, and we want it to have a bright future.

The Growth Plan

Nia Griffith Excerpts

Friday 23rd September 2022 Commons Chamber

[Kwasi Kwarteng]

My hon. Friend is absolutely right. We have a dynamic population of highly skilled people. Our job in Government is to empower people to grow, to achieve and to thrive in the ways he suggests.

[Dame Nia Griffith (Llanelli) (Lab)]

During the last 12 years of Tory Government, public services have been cut to the bone, and they now face rampant inflation and an escalation of costs. Following his announcement, what reassurances can the Chancellor give that there will be no real-terms cuts to the budgets of our public services?

[Kwasi Kwarteng]

I am not going to make any statement about a budget this morning.

Cost of Living Crisis: Wales

Nia Griffith Excerpts

Tuesday 19th July 2022 Westminster Hall

[Dame Nia Griffith (Llanelli) (Lab)]

I will focus today on the structural issues that face Wales, and ask what the UK Government do for Wales in policy terms. I very much believe in being part of the United Kingdom—I believe that together we are stronger—but we can use that power in ways that can be influential and really benefit every single person.

In the last 12 years, we have seen a massive growth in inequality in this country. We have seen the rich get richer and the poor get poorer; we see that in the millionaire lists and in the people turning up at food banks. So what do we need? We need a tax policy that is redistributive, whereby those with the broadest shoulders bear the greatest burden. What have the Government done? Well, they have put in some immediate support for the time being, but it is a stop-gap; it is not changing the system or the way we redistribute our money. They did that because Labour said, “Look, come on, you need to have a windfall tax. You need to get that money and redistribute it from the oil and gas companies, and make sure it goes into the pockets of people who are facing those enormous bills.”

Let us look at some of the taxation policies that we have had from this Government. There has been the raising of the threshold at which people pay income tax. In principle, that sounds a very good thing, but it is not the most effective way of using that money, because everybody benefits, up the whole scale; it wastes quite a lot of money on people at the top of the scale. By contrast, if we put in targeted support at the bottom, as tax credits were designed to do, we can get a lot more value for our money through redistribution and achieving equality.

What about VAT? One of the things we suggested could have been done this year was taking VAT off energy bills. Back in 2008, Labour reduced VAT from 17.5% to 15%, but now it is obviously up at 20%. VAT is also a very regressive tax, because everyone pays it; it is not a way to redistribute wealth.

Let me turn to the national income insurance hike, which hit people who are working, but did not tax unearned income . Again, that is not a helpful way of taxing people. That is not to say that we do not need money; of course we need money for the health service and the care service, but the way we raise it matters. Our cost of living crisis goes back to some of those fundamentals.

I will move on now to the Department for Work and Pensions. We all know that the transition to universal credit has produced all sorts of anomalies and difficulties. The five-week wait has put families into debt. We are not against the idea of reform or of trying to simplify the benefits system, but I wish this Government would get away from demonising people who have to claim benefits.

Who benefits from the DWP? Well, pensioners take the bulk of the money from the DWP. Then, of course, there are people who are working—lots of people have to rely on top-ups, even though they are working—so they are not in any way to be demonised. Then there are genuinely disabled people, and then there are people who have to claim money to help with their housing costs. Why are we in that situation? It is because we have got rid of so much social housing at low rents, so we now find that lots of public money goes straight into the pockets of landlords. Those eyewatering figures do not go to the people who have to make the claims; they go to the landlords. Until the Government get a grip and have a massive housebuilding programme, we are obviously going to be wasting money in that way and leaving families in often unsuitable accommodation. We need to sort out what is being done with benefits and the tax system.

Let me move on to what has gone on over the last 12 years with public sector pay. If we squeeze and squeeze, is it any wonder that we now have a crisis when inflation suddenly picks up but wages have been on hold for years? We have an incoherent policy; the former Health Secretary, the right hon. Member for Stratford-on-Avon (Nadhim Zahawi) threw out a figure of 7%, but the minute he became Chancellor he changed his mind. We cannot have a half-baked system. We have to talk in the round about having a proper public sector pay policy. The problems have been stacking up; they have not suddenly arisen. This Government have not handled the economy or the redistribution of wealth well.

I turn to my favourite topic: energy policy. If we had invested in all the renewables that we should have done over the last 12 years, we would not be so dependent on imported oil and gas. What is this nonsense where, yet again, in the energy security strategy for 2022, the Government are pussyfooting around when it comes to wind farms in England? Luckily, we have a sensible policy in Wales.

It was disappointing to hear the Minster, at the Welsh Affairs Committee, not fully understand the implications of the National Grid situation. I hope he now understands the need for massive investment right across Wales, and between Wales and England, so that we can benefit from being the United Kingdom and all share our energy pools. We really need a strategy for energy and investment, on a wholescale basis, and not leave it to a private company to see whether they fancy it or not. We need a strategy that supports innovation, such as we have seen in the tidal lagoon, which is now being supported by Labour-run Swansea City Council, rather than having had help from the UK Government.

I will finish with a point about dealing with rural areas. As we know, rural areas have particular difficulties in that they have a limited choice of fuel that they can use to heat their homes. Many are dependent on oil, for example, and have seen prices rocket, with no help available. Then there are the massive mileage costs that people in rural areas clock up when they have to go to the shops or to work, or to take the children somewhere; and the hon. Member for Ceredigion (Ben Lake) asked whether there could be some support to help people in those areas through sensible, centrally thought-through policies that could redistribute and help areas with massive inequalities.

On that note, I will leave other colleagues to tell the terrible and heartbreaking stories that we have all heard recently. I ask the Minister: when he is thinking about which candidate he supports in the Conservative leadership contest, will he put to them the questions of how we change the structure to have an equal and fairer society?

NHS Pensions and Staffing

Nia Griffith Excerpts

Wednesday 13th July 2022 Commons Chamber

[Dr Poulter]

I thank the hon. Gentleman.

[Dame Nia Griffith (Llanelli) (Lab)]

Will the hon. Member give way?

[Dr Poulter]

Will the hon. Lady first allow me to reply to the previous intervention?

I congratulate the hon. Member for Strangford (Jim Shannon) on making those points; he is absolutely right to make them, and I am grateful to all his DUP colleagues who have turned out this evening to support the debate. It is very much appreciated, because as he rightly highlighted, this issue affects all healthcare professionals in all parts of the United Kingdom. We need to see changes to the punitive pension regime.

I will give way just one more time for now, if Members will forgive me, because I know that a lot of people want to speak in the debate.

[Dame Nia Griffith]

I congratulate the hon. Member on securing the debate, and I implore the Minister to listen, because although health is devolved to the four nations, retention is a central issue that we are all affected by. I will let the hon. Member get on with his speech.

[Dr Poulter]

I thank the hon. Lady for her support, and she is absolutely right to highlight that this issue affects all of the United Kingdom.

This year in particular, due to certain factors related to inflation, we are facing a real challenge that is created by the pension penalties that exist under the current legislation. That needs to be looked at urgently, or we will see a reduction in the NHS workforce at the very time we can least afford it, while we are tackling the covid crisis.

“Scheme pays”, which is effectively a loan against a pension, is often suggested by the Government as a way for doctors to pay their pension tax bills. However, it attracts an interest rate of CPI plus 2.4%. So in the current climate, with inflation being at over 9%, “scheme pays” is prohibitively expensive and can result in a significant reduction in the total value of the pension, particularly for younger NHS workers in their 30s and 40s. Many doctors and nurses are left with little option but to pay the tax from their post-tax income instead, take out bank loans or, in some cases, increase the size of their mortgages. As I shall explain later, due to rising inflation, senior workers are being billed thousands of pounds in tax for pseudo growth in their pensions which never materialises as inflation continues to rise.

What is the impact on the NHS? The NHS is at a care and staffing precipice. GP workforce numbers are falling, while hospital consultant numbers are not increasing rapidly enough to keep up with demand. Many staff are also feeling burned out and demoralised due to workload and rising instances of abuse. In addition, the secondary care backlog in our hospitals for both urgent and elective operations, as well as for cancer care, is at an unprecedented level, with 6.48 million people currently waiting for treatment. Return referrals to GPs have also seen an 87% increase and a care backlog for general practice, with 401,115 patients waiting for treatment as of November 2021. Those circumstances, coupled with low levels of hospital beds, mean that staff and patients alike are feeling the impact.

We can all agree that the NHS needs more staff. England would need the equivalent of an additional 46,300 full-time doctors simply to put the NHS on an equivalent standard to today’s OECD EU average of 3.7 doctors per 1,000 people. However, as of March 2022, over 100,000 posts in secondary care are vacant, more than 8,000 of which are medical posts. The NHS needs to keep the staff it has simply to keep the current level of service running. In the year between June 2021 and May 2022, the NHS lost 323 GP partners and 462 salaried and locum GPs. That means the number of fully qualified GPs decreased by a net 785 full-time equivalent GPs in just under one year.

That trend is exacerbated by the fact that despite there being 1,737 fewer fully qualified GPs today than there were in 2015, each practice has on average over 2,000 more patients than in 2015. So, there are fewer GPs but each with more patients to care for, and many more patients now have complex care needs to manage.

Pension rules are making it financially unviable for some senior doctors and nurses to either stay in the NHS or work the number of hours they would like to. By tackling the NHS pension crisis through amending the Finance Act 2004 and introducing a tax unregistered scheme for those senior NHS workers, we could help to keep those much-needed doctors and other frontline clinical staff in the NHS for longer, and we would be supporting patients to get the care they need. Without those changes to the pension rules, more staff will leave and the care backlog together with waiting times are likely to continue to rise.

Oral Answers to Questions

Nia Griffith Excerpts

Tuesday 28th June 2022 Commons Chamber

[Dame Nia Griffith (Llanelli) (Lab)]

2. Whether his Department is taking steps to reduce Her Majesty’s Revenue and Customs paperwork for alcohol exporters.

[The Financial Secretary to the Treasury (Lucy Frazer)]

The 2025 UK border strategy sets out the Government’s vision for the UK border to be the most effective in the world. We are investing £180 million to build a UK single trade window, which will streamline how traders share information with the Government, making it as straightforward as possible for business to comply with customs requirements.

[Dame Nia Griffith]

We all understand the need to protect revenue and to prevent fraud, but some alcohol exporting companies find that their exports are being hindered by HMRC’s refusal to accept standard invoicing as proof of tax paid. HMRC, in requiring additional letters of confirmation, is therefore causing companies considerable hindrance to their exports. Will the Minister agree to meet me to find a way forward that can both protect revenue and facilitate exports?

[Lucy Frazer]

I would be very happy to meet the hon. Member and look at the specific issues that she has raised, but I reassure her that HMRC is currently in a programme to ensure that traders have to fill in fewer forms and that forms are prepopulated, so that customs can be streamlined for the trader.

Oral Answers to Questions

Nia Griffith Excerpts

Tuesday 17th May 2022 Commons Chamber

[Mr Simon Clarke]

I pay tribute to the hon. Gentleman for his service as the Mayor of South Yorkshire; he did an outstanding job. It is very important that we recognise that we are going to need more great Mayors from across this House and from outside Parliament to help to deliver opportunity in the region. We are absolutely clear that our programme of investment, through a record spending review, is designed to make sure that levelling up moves from blueprint to reality over the course of the years ahead.

[Nia Griffith (Llanelli) (Lab)]

This Government have completely failed on growth in the economy, with the IMF, taking into account all the current Government proposals, currently forecasting that the UK will have the slowest growth in the G7 this year. The Minister will know that putting money into the pockets of the least well-off not only relieves their hardship but puts it into the local economy as they have to spend it, of necessity, back into the local economy, thus stimulating growth. Instead of choking off growth through the £20 universal credit cut, the national insurance hike and the refusal to use a windfall to relieve the hardship of these families, what new, additional measures do the Government propose to help hard-pressed families and to improve that IMF forecast on growth?

[Rishi Sunak]

The hon. Lady cherry-picks the statistics. Last year we were the fastest-growing economy in the G7 and this year the second fastest. After the other countries have caught us up next year, we will return to being the second-fastest and then the fastest-growing economy. There is more come from this Government to support growth. In the autumn we will cut taxes on business investment and innovation, which we all know is the best way to drive up productivity and growth.

Safe Hands Funeral Plans

Nia Griffith Excerpts

Thursday 12th May 2022 Commons Chamber

[Margaret Ferrier]

As the hon. Gentleman says, many constituents of Members have been affected, throughout the UK. It is very important for people to have that certainty, because uncertainty is an extra worry for them.

It is likely that a number of similar smaller funeral plan providers will soon exit the market before regulatory measures become effective. They may be unwilling, or even unable, to meet the requirements for regulatory approval, and that has the potential to leave customers of those companies in the same position as the customers who went with Safe Hands, with no plans and no guarantees about retrieving the money that they have put in. I know that the FCA is also looking at this issue pre-emptively, with the aim of minimising risk to people who have already invested in plans with such firms. Hopefully the work that it is already undertaking will mitigate any potential further harm to vulnerable consumers, but for customers of prepaid funeral plan companies that will shortly be exiting the market, the proof of the pudding will be in the eating.

[Nia Griffith (Llanelli) (Lab)]

I congratulate the hon. Member on securing a debate that affects so many of our constituents. As she has said, there were plans in the offing for the FCA to have a role with companies such as Safe Hands. Does she share my concern that more was not done to warn people, given that this had already been flagged up? It seems to me that not enough was done in that interim period, and, as she has said, we could see even more people affected by other companies acting in a similar way.

[Margaret Ferrier]

I entirely agree. As I said earlier, it was a case of too little, too late. More people need to be aware of these plans and what they may mean. I look forward to the FCA’s introducing that regulation at the end of July, which is not too far in the future.

For customers of Safe Hands, there is the potential for some support in the form of Dignity plc, one of the UK’s largest providers of plans. Dignity has put a plan to the administrators which would allow them to step up and cover some of the shortfall left by Safe Hands, providing immediate support where it is needed most urgently, and planning to work with other customers and their families in the longer term to find solutions that will not leave customers with nothing in place. Dignity believes that, because of its business model as a plan provider with a wide network of funeral directors, it is uniquely placed to offer that support. It has already fulfilled in full the funeral plans of all Safe Hands customers in the four weeks following the collapse of the firm.

Dignity is also already preparing for the regulation requirements that will come into effect, but even as of last night, at my last check, the information offered by the administrators through the frequently asked questions page on the Safe Hands website was insufficiently clear or reassuring. They make numerous references to Dignity’s offerings, but reiterate that customers should consider their plans cancelled with no guarantees around how much money customers will see returned, if any at all. There is a lot of “options being explored”, and “updates will be provided”, but a disappointing lack of commitment.

My constituent, Mr Hughes, really only has one immediate plea, and that is for some clarity and some willingness to proactively engage with customers. Maybe it is impossible for administrators to provide reassurances in the true sense of the word—maybe the financial realities of the situation just will not allow for that—but how difficult can it really be to ensure that the victims of this unfortunate situation are kept abreast of updates and to let them know periodically how the work is developing and that they are not being overlooked or forgotten? Mr Hughes has explained that there is so much information, so much speculating and so many customers shouting in the hope of being heard that he struggles to cut through the noise. What he needs is reliable, clear information to enable him to understand what has happened, why it has happened, and what might happen next, not only for him but for his family and his children. He worries about the worst happening while all this remains unresolved, and about the additional distress that this uncertainty will cause.

When people decide to invest in a prepaid funeral plan, it is often on the back of an event in their life that has made them come to terms with their own mortality. Maybe they are just reaching old age, maybe they have had a worrying medical diagnosis or maybe they have recently lost a loved one. That means that they are emotionally vulnerable and that they need to be sure that their investment is protected, particularly when the majority of those that choose a prepaid plan are doing so because their estate might not leave much more for their children or family than the cost of a funeral, and perhaps not even cover that.

We are in a cost of living crisis. At a time when people are struggling with the stress of paying their energy bills, putting food on the table or meeting their general living costs, it is unthinkable that, resulting from the collapse of Safe Hands, some of those people will face the added stress of trying to finance the funeral of someone they care about—a funeral that, as far as they were concerned, was already paid for, either partially or, in many cases, in full. I understand that any business needs to turn a profit. That is the nature of the game, but in this emotionally charged market based on one of the few guarantees we have in life—death—sensitivity is required. To prey on that customer base is absolutely disgusting.

While Safe Hands certainly does not represent the standards of the industry as a whole, we know that, intentionally or not, other firms have put their customers’ money and funeral plans at risk by not seeking approval ahead of the regulations. For reasons I hope Dignity understands, I am cautious about enthusiastically throwing my support behind any company in the currently unregulated pre-paid sector at the moment, but I would like to thank Dignity for proactively reaching out and sharing some information with me ahead of this debate. I would also like to thank the all-party parliamentary group for funerals and bereavement and its chair, the right hon. Member for South Holland and The Deepings (Sir John Hayes). I know that it continues to engage with the Treasury on this matter to try to ensure that dignity is maintained. I also want to thank the hon. Member for Glenrothes (Peter Grant), who organised the cross-party letter to the Secretary of State for Business, Energy and Industrial Strategy last month. This provided a co-ordinated display of the feelings held by constituents.

I hope the Minister will be in a position to provide the assurances that Safe Hands and its administrators have been unable to provide, and I urge him and his colleagues in the Treasury and across Whitehall to find a way to ensure that these people who have lost hard-earned money do not miss out on a dignified goodbye when that time sadly comes, for the sake of Mr Hughes and the 46,000 others like him, their families and friends and the people who love them most in the world.

Oral Answers to Questions

Nia Griffith Excerpts

Tuesday 15th March 2022 Commons Chamber

[Lucy Frazer]

It is great to see the good work going on in my hon. Friend’s constituency. Of course, her question is for our right hon. Friend the Secretary of State for Business, Energy and Industrial Strategy, who I am sure is considering it carefully.

[Nia Griffith (Llanelli) (Lab)]

8. What recent steps he has taken to help ensure value for money in public spending.

[Lucy Allan (Telford) (Con)]

13. What steps his Department is taking to manage the public finances effectively.

[The Chief Secretary to the Treasury (Mr Simon Clarke)]

People are rightly angry that fraudsters stole from covid support schemes, as am I. When the schemes were launched, there was cross-party consensus that we needed speed to protect jobs, and because of our action unemployment peaked at 5.2%, not the 12% predicted at the start of the pandemic. We designed the schemes to prevent as much fraud as possible, and lenders stopped nearly £2.2 billion of potential fraud from the bounce back loan schemes. We continue to take action on multiple fronts to recover money that was claimed fraudulently.

[Nia Griffith]

It is not just a matter of fraud; it is a matter of incompetence as well. The National Audit Office has been scathing about the UK’s wasteful spending of £37 billion on private contractors to deliver the test and trace system in England, while we in Wales had a more efficient system through partnership with the Welsh Government and local councils. What guidance is the Chief Secretary giving Departments on how to avoid giving such wasteful contracts in the future? Does the guidance include considering, wherever practicable, the delivery of service contracts through public authorities, where any profit remains in the public purse?

[Mr Clarke]

We always continue to encourage best value, and this is at the heart of all Treasury documents on the use of public money. On the hon. Lady’s point about test and trace, it is very important to reaffirm that the great majority of the costs associated with this scheme were about testing as opposed to tracing, and it was only that scheme that allowed us to come through the enormous challenges of the period, particularly prior to the availability of the vaccine, in a way that allowed our society and our wider economy to keep going to the extent that they could.

Cabinet Office

Nia Griffith Excerpts

Thursday 20th January 2022 Ministerial Corrections

[Nick Smith (Blaenau Gwent) (Lab)]

7. When the Government plan to bring forward legislative proposals to reform public procurement.

[Nia Griffith (Llanelli) (Lab)]

16. When the Government plan to bring forward legislative proposals to reform public procurement.

[Kate Osborne (Jarrow) (Lab)]

19. When the Government plan to bring forward legislative proposals to reform public procurement.

Bank Branch Closures

Nia Griffith Excerpts

Thursday 30th June 2016 Commons Chamber

[Christian Matheson]

My hon. Friend makes an extremely useful point, and if he will bear with me, I may come on to say more about some of the areas that are suffering the most from these bank closures.

As my hon. Friend has perhaps alluded to, we need to recognise that for many—the elderly, people with caring responsibilities, and small business owners—high street banks’ programmes to close many of their smaller branches and centralise everything in the centre of large towns create havoc for individuals and businesses and damage local communities.

My interest in this issue was prompted by a spate of branch closures in the Hoole area of Chester. Last summer, NatWest announced it was closing its branch there. The excuse was that the branch was underused. Yet I and my team undertook a scientific survey of usage by standing outside and counting people going in over several hours that flatly contradicted the suggestions made by NatWest. HSBC had already gone in Hoole, and it was followed more recently by Lloyds, leaving only a Barclays branch as the so-called last branch in town. Bank branches around Chester had been closed previously, including in the Boughton and Saltney districts.

All our banks are now in the centre of Chester, which has several profound effects. First, it increases traffic into the city centre. Ours is already a congested city built on the beautiful River Dee, but when the Romans founded it and when it became a bustling market town in the middle ages, nobody thought to design it with the needs of 20th and 21st-century car use in mind. Keeping satellite branches is, strangely, good for the environment. More importantly, satellite branches support local businesses.

[Nia Griffith (Llanelli) (Lab)]

My hon. Friend hits on the point that it takes up a lot of small businesses’ time if, instead of banking locally, they have to go to another town where the traffic is piling up. That is the complaint I have heard from people in Cross Hands because that is what they will be forced to do when their bank closes.

[Christian Matheson]

I thank my hon. Friend for her intervention, and I was about to make exactly the same point.

People drop into shopping areas such as Hoole to go to the bank and then perhaps to one of the local shops. Incidentally, Hoole recently won the outstanding award from the “Great British High Street” awards, for which I thank the Under-Secretary of State for Communities and Local Government, the hon. Member for Nuneaton (Mr Jones). I would be grateful if the Minister passed on my thanks to him.

The bank is very much part of the ecology of the local high street. If we take it away, we damage that ecology and the other small businesses that rely on it for increasing custom, as people pop to the bank and then to one of the small shops. We rely on it, too, to provide easy access to banks for small businesses, as my hon. Friend the Member for Llanelli (Nia Griffith) pointed out. Small businesses feel able to put up a small “back in 10 minutes” sign on their door in the middle of the day as they pop down to the local bank to get change or pay in money, but they would not feel able to put up a “back in two hours” sign if they were they forced to go into the city centre of Chester or indeed any large town. It is tough running small businesses and time away from the shop is business time lost.

For all the advantages of internet banking—and there are many—the blunt truth is that a small business cannot pay cash into the bank through a laptop computer. I cannot help but wonder whether all of this is made worse because of the advertising these banks use. No wonder HSBC moved away from calling itself “the world’s local bank”; yet we still have Lloyds bank saying that it has been “by our side” for 250 years—at the same time as it closes its Hoole branch. It is not by our side any more in Hoole, I am afraid. The very untruths of the advertising campaigns, claiming to be local and supportive of local small businesses, while making access to branches harder, exacerbates the crisis that we face—and it is a crisis.

Reuters reported last week that 600 branches closed in the 12 months to April this year. There is a social division in these closures. It says that more than 90% of the closures were in areas where the median household income was below the British average of £27,600, according to an analysis of Office for National Statistics data on average incomes in the locations where branches were closed. By comparison, five out of the eight branches opened by these banks over the same period were in some of the wealthiest neighbourhoods in Britain: Chelsea, Canary Wharf, St Paul’s, Marylebone and Clapham, all districts in London. That is right: despite the onward march of technology, banks are still opening new branches, but in highly affluent areas.

The Reuters report cites concerns from campaigners that

“banks are cutting too fast in places where people are less able to fall back on digital banking services because of a lack of access.”

That reminds me of the words of my good friend the hon. Member for Ynys Môn (Albert Owen) about the different ways in which access to banking services might be prevented. Problems can be caused by people’s finances, the lack of physical access or the inability to use the internet. The report quotes Fionn Travers Smith of Move Your Money, which campaigns for ethical banking. She says:

“We are witnessing the creation of a dual financial system: one for the middle class and wealthy and another for the poor.”

Indeed, I have found that one of the groups to be hardest hit by the recent closures in Chester are pensioners, not necessarily the most tech-savvy group—although I do not want to make assumptions—who now have to make the journey into the centre of my city.