Parking Regulation

Martin Wrigley Excerpts

Tuesday 6th May 2025 Westminster Hall

[Martin Wrigley (Newton Abbot) (LD)]

It is a pleasure to serve under your chairmanship, Mr Efford. I congratulate the hon. Member for Derby South (Baggy Shanker) on leading this debate, which has been a collaborative effort and is beautifully well attended.

Many private parking companies aim to make their record-making profits from the demands they issue via penalty charge notices, not being satisfied with their advertised parking fees. There is no incentive for them to operate fairly, to make PCN rules straightforward or clear, or to run a genuine appeals process. This model has worked on intimidation and threats, with the companies knowing that a fair proportion of people will be intimidated into paying. The process rapidly escalates into debt collection threats and solicitors’ letters. This cycle of threatening letters, which are often referred to as threatograms, tends to continue regardless of appeals or evidenced facts.

The companies will point to their own independent appeals processes; however, such processes are neither independent nor fair. In fact, they are run by the trade associations: the British Parking Association and the International Parking Community. These organisations are directly funded and directed by the private parking companies, the biggest of which are owned by US private equity groups. For too long, this industry has been allowed to set its own rules and mark its own homework, always at the expense of the motorist, and the RAC and AA agree.

There is a legitimate need for parking management to prevent abuse, but costs and tactics are out of proportion to any legitimate aims. Primary legislation already exists to create a truly independent regulator. We urge the Minister to progress the consultation on the existing draft code of conduct and set up the new regulator that is clearly necessary. These private parking companies are out of control, causing misery for far too many motorists. It has to stop.

[John Milne (Horsham) (LD)]

In Horsham town, in my constituency, we have a central car park outside a Sainsbury’s, which is operated by a third-party contractor. The number of disputed tickets is out of control. Does my hon. Friend agree that the voluntary code of practice, which was introduced last year, seems to have made absolutely no difference? I can detect no reduction in the difficulties being created.

[Martin Wrigley]

I agree with my hon. Friend.

I have spoken to a former employee of one of these private parking companies who was dismissed for whistleblowing. In my constituency of Newton Abbot, I have received numerous complaints about the behaviour of some private parking companies and the tactics they use, which include breaching data protection rules by hiding data and failing to comply with subject access requests. They have created a culture of “charge first, think second” and their default position is to refuse appeals. They also use equipment that is designed to be awkward or even to fail, such as machines that will not take cash or card payments, and then they deny appeals, arguing that drivers could have paid by app. They “double-clock” people coming in and out of car parks more than once, even if they have paid for tickets. One victim of this practice appealed and won because the company involved could not provide evidence to support the charges that had been made, but it took the company a further six weeks to cancel the charges.

Other tactics include deliberately targeting people who do not respond to their threatening letters, which are often issued with the wrong address or similar, and selecting them for court action. The companies know that these people are the most likely not to turn up, thus obtaining a default judgment, and that the cost of setting aside a county court judgment is greater than paying it off. There is also a constant use of trumped-up bailiff charges, many times the price of a normal parking fine.

In my constituency, Norma, an elderly driver, forgot to display her blue badge. She received a PCN for £100, which she paid but appealed. She was not offered the discount rate applicable under the company’s own code until I intervened.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

I thank my hon. Friend and the hon. Member for Derby South (Baggy Shanker) for securing this debate. At least four unpaid carers attending weekly Dementia Matters meetings in Brecon have been fined. Does my hon. Friend agree that there is more that we can do to protect unpaid carers?

[Martin Wrigley]

Absolutely—this is something that they should not have to put up with.

Norma felt bullied into making the payment to avoid threats of escalation. Complaints go into a flawed process: appeals are simply denied, and the supposedly independent appeal system acts as little more than a tick box, with no real opportunity to argue reasons. This is immediately followed by continued threats of enforcement, action and increased costs—and it goes even further than that.

Private parking companies seem to have licence to go much further than any other form of organisation. Why can such companies set up automatic number plate recognition or CCTV, have cameras literally hidden on any old building—often really high on outside walls—to film entire streets and into the houses opposite, and have them running 24/7 with a 360° view using night vision, when councils or the police would never be allowed to do such a thing? Why are private parking companies allowed to use such cameras with no restrictions, especially when councils cannot use them at all for off-street parking, since the Deregulation Act 2015 banned camera use for parking contravention in council car parks?

We urgently need an independent regulator. The public need information on how the camera systems are used and who is recording. We need to ensure that the appeal system is working, and that faulty parking machines are rapidly fixed. We need a cap on the maximum penalty charge that can be issued for contraventions. We need a proportionate and responsible debt recovery process for operators to use for non-payments, and we need responsible behaviour and transparency from the companies operating in this area. Critically, a new regulator will provide a single code of practice, so that all private parking operators follow the same rules, and a single independent appeals process.

In 2010, indiscriminate wheel clamping and towing on private land was described as a licence to print money due to the firms’ rogue conduct. The practice was banned by the local transport Minister, the then Liberal Democrat MP Norman Baker, who said:

“The rules governing parking on private land should be proportionate and should not result in motorists being intimidated or forced to pay excessive fines.”

Rather than the private parking lobby and finance world learning its lesson, it reverted to an industry based on outrageous practices, charges and threatograms. Let us end this situation. I ask the Minister to take urgent action.

[Clive Efford (in the Chair)]

I am going to have to impose a three-minute limit straight away, I am afraid.

--- Later in debate ---

[Alex Norris]

I am slightly loath to start a speech on the national planning policy framework—not least because I think you will smite me down, Mr Efford—but I have heard the hon. Gentleman’s points. We have of course consulted on the NPPF, and have published our changes as a result of the consultation.

On the code of practice, our goal is to find a proper balance to ensure that parking charges and debt recovery fees are fair and proportionate, while providing an effective deterrent against the small number of people who deliberately do not comply. We intend to publish a consultation shortly—and I do mean shortly—to outline where the Government are and give everybody a chance to share their views. I encourage colleagues from across the House to take part—as always, I am available to meet any and all to hear their views—but I cannot say strongly enough that it is coming shortly.

[Martin Wrigley]

I hear stories of places like Cornwall council being so strapped for money that they are considering sub-letting all their parking spaces to independent private parking companies, which will run them for nothing other than the fines they will take from tourists visiting Cornwall and residents. Does the Minister agree that this issue is urgent? I do not hear urgency in his timescales. I repeat the request for a specific timescale for introducing a code of conduct.