Parking Regulation

John Milne Excerpts

Tuesday 6th May 2025 Westminster Hall

[Martin Wrigley (Newton Abbot) (LD)]

It is a pleasure to serve under your chairmanship, Mr Efford. I congratulate the hon. Member for Derby South (Baggy Shanker) on leading this debate, which has been a collaborative effort and is beautifully well attended.

Many private parking companies aim to make their record-making profits from the demands they issue via penalty charge notices, not being satisfied with their advertised parking fees. There is no incentive for them to operate fairly, to make PCN rules straightforward or clear, or to run a genuine appeals process. This model has worked on intimidation and threats, with the companies knowing that a fair proportion of people will be intimidated into paying. The process rapidly escalates into debt collection threats and solicitors’ letters. This cycle of threatening letters, which are often referred to as threatograms, tends to continue regardless of appeals or evidenced facts.

The companies will point to their own independent appeals processes; however, such processes are neither independent nor fair. In fact, they are run by the trade associations: the British Parking Association and the International Parking Community. These organisations are directly funded and directed by the private parking companies, the biggest of which are owned by US private equity groups. For too long, this industry has been allowed to set its own rules and mark its own homework, always at the expense of the motorist, and the RAC and AA agree.

There is a legitimate need for parking management to prevent abuse, but costs and tactics are out of proportion to any legitimate aims. Primary legislation already exists to create a truly independent regulator. We urge the Minister to progress the consultation on the existing draft code of conduct and set up the new regulator that is clearly necessary. These private parking companies are out of control, causing misery for far too many motorists. It has to stop.

[John Milne (Horsham) (LD)]

In Horsham town, in my constituency, we have a central car park outside a Sainsbury’s, which is operated by a third-party contractor. The number of disputed tickets is out of control. Does my hon. Friend agree that the voluntary code of practice, which was introduced last year, seems to have made absolutely no difference? I can detect no reduction in the difficulties being created.

[Martin Wrigley]

I agree with my hon. Friend.

I have spoken to a former employee of one of these private parking companies who was dismissed for whistleblowing. In my constituency of Newton Abbot, I have received numerous complaints about the behaviour of some private parking companies and the tactics they use, which include breaching data protection rules by hiding data and failing to comply with subject access requests. They have created a culture of “charge first, think second” and their default position is to refuse appeals. They also use equipment that is designed to be awkward or even to fail, such as machines that will not take cash or card payments, and then they deny appeals, arguing that drivers could have paid by app. They “double-clock” people coming in and out of car parks more than once, even if they have paid for tickets. One victim of this practice appealed and won because the company involved could not provide evidence to support the charges that had been made, but it took the company a further six weeks to cancel the charges.

Other tactics include deliberately targeting people who do not respond to their threatening letters, which are often issued with the wrong address or similar, and selecting them for court action. The companies know that these people are the most likely not to turn up, thus obtaining a default judgment, and that the cost of setting aside a county court judgment is greater than paying it off. There is also a constant use of trumped-up bailiff charges, many times the price of a normal parking fine.

In my constituency, Norma, an elderly driver, forgot to display her blue badge. She received a PCN for £100, which she paid but appealed. She was not offered the discount rate applicable under the company’s own code until I intervened.