Parking Regulation

Clive Efford Excerpts

Tuesday 6th May 2025 Westminster Hall

[Baggy Shanker (Derby South) (Lab/Co-op)]

I beg to move,

That this House has considered parking regulation.

It is a pleasure to serve under your chairship, Mr Efford. I thank the hon. Member for Newton Abbot (Martin Wrigley) for his support in securing this important debate. I also thank my hon. Friends the Members for Darlington (Lola McEvoy), for Sheffield Central (Abtisam Mohamed) and for Derby North (Catherine Atkinson) —my good friend and constituency neighbour—for their tireless work in challenging the rip-off fines that private parking companies across the country are charging our constituents day in, day out. Irrespective of industry pressure, we will continue to fight on behalf of our constituents who face unfair parking fines. I also thank the RAC and the AA for their ongoing work to advocate for drivers across the country.

I will keep my contribution brief to allow other Members to speak for their constituents. I know that MPs are here from across the country and across party lines because their constituents, like mine in Derby, are fed up. They are fed up of wrestling with a faulty payment app or an out-of-order ticket machine only to find that they will still be fined. They are fed up of the hassle of appealing a parking fine that should never have been issued in the first place. Most of all, they are fed up of feeling scammed by private parking companies that are unfairly pocketing their hard-earned cash.

In my constituency, the Copeland Street car park is a repeat offender, ripping constituents off—both workers and visitors—with unfair fines. Do not just take my word for it; listen to my constituent who fell foul of unclear signage while doing jury service at Derby Crown court. He will now have to defend himself in court against fines in excess of £1,000. Another of my constituents is a member of Derby’s community with hearing difficulties, who uses the car park to attend essential hearing appointments. After receiving an unfair fine, he is understandably worried that this will happen again and again.

[Clive Efford (in the Chair)]

Order. Please refrain from mentioning any matter that may be sub judice.

[Baggy Shanker]

Another resident contacted me and said:

“I’ll probably just pay the fine without contesting it, because the hassle of appealing would be too much.”

The data shows us that those people are sadly far from alone. Although almost one in two motorists who appeals gets their fines cancelled, 80% of private parking fines are paid straight away. A lack of proper regulation has written these companies a blank cheque to collect unfair fines. According to insurance company Churchill’s data, they are on course to make 15.4 million requests to the Driver and Vehicle Licensing Agency for vehicle records this year. That is a record average of more than 43,000 private parking tickets issued every single day—one every two seconds. Shockingly, 2,700 will be issued during the course of this debate. It is time to say enough is enough and introduce a legally binding code of practice, to put an end to the extortionate fines.

Earlier this year, I wondered why private parking companies introduced a voluntary code of practice, after years of doing everything they could to block a legally binding code of practice being introduced. To nobody’s surprise, the voluntary code goes nowhere near far enough to stand up for drivers and give them the protections they need. The cap on parking charge notices is still too high. The debt recovery fees are still allowed under the industry code. Put simply, they are setting their own rules and marking their own homework, or at best their mates’ homework. That is just not good enough.

Private parking companies need to act with fairness and common sense. To achieve that, we need a robust code of practice put into law, which stands up for drivers and holds these companies to account. Voluntary guidelines are failing drivers. We need clear, enforceable rules that cover signage, the grace period, appeals processes and the use of CCTV. We also need to put an end to the threatening letters that use legal jargon to intimidate people into paying fines, and we need caps on those fines. Ultimately, we need accountability.

I wholeheartedly welcome the Labour Government’s determination to drive up standards across the private parking sector by committing to publishing a statutory code of practice. Today, on behalf of every driver who has faced the nightmare of an unfair fine, I urge the Minister to commit to introducing such a code without any further delays. Most importantly, the emails that flood our inboxes every day show that drivers across the country are willing us to stand up for them. Now it is time for action.

[Clive Efford (in the Chair)]

I remind Members that they must bob if they want to speak in this debate. A lot of people want to speak, so if anyone intends to intervene, they should prepare their interventions carefully, because if an intervention is too long I will cut you off.

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[Martin Wrigley]

Absolutely—this is something that they should not have to put up with.

Norma felt bullied into making the payment to avoid threats of escalation. Complaints go into a flawed process: appeals are simply denied, and the supposedly independent appeal system acts as little more than a tick box, with no real opportunity to argue reasons. This is immediately followed by continued threats of enforcement, action and increased costs—and it goes even further than that.

Private parking companies seem to have licence to go much further than any other form of organisation. Why can such companies set up automatic number plate recognition or CCTV, have cameras literally hidden on any old building—often really high on outside walls—to film entire streets and into the houses opposite, and have them running 24/7 with a 360° view using night vision, when councils or the police would never be allowed to do such a thing? Why are private parking companies allowed to use such cameras with no restrictions, especially when councils cannot use them at all for off-street parking, since the Deregulation Act 2015 banned camera use for parking contravention in council car parks?

We urgently need an independent regulator. The public need information on how the camera systems are used and who is recording. We need to ensure that the appeal system is working, and that faulty parking machines are rapidly fixed. We need a cap on the maximum penalty charge that can be issued for contraventions. We need a proportionate and responsible debt recovery process for operators to use for non-payments, and we need responsible behaviour and transparency from the companies operating in this area. Critically, a new regulator will provide a single code of practice, so that all private parking operators follow the same rules, and a single independent appeals process.

In 2010, indiscriminate wheel clamping and towing on private land was described as a licence to print money due to the firms’ rogue conduct. The practice was banned by the local transport Minister, the then Liberal Democrat MP Norman Baker, who said:

“The rules governing parking on private land should be proportionate and should not result in motorists being intimidated or forced to pay excessive fines.”

Rather than the private parking lobby and finance world learning its lesson, it reverted to an industry based on outrageous practices, charges and threatograms. Let us end this situation. I ask the Minister to take urgent action.

[Clive Efford (in the Chair)]

I am going to have to impose a three-minute limit straight away, I am afraid.

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[Several hon. Members rose—]

[Clive Efford (in the Chair)]

Order. Because you have all been so disciplined, and because one Member who had emailed about speaking in the debate is now not planning to do so, I can be a little more flexible with time, but not too much. You have roughly four minutes each from now on.

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[Anna Dixon (Shipley) (Lab)]

It is a pleasure to serve under your chairship, Mr Efford. I thank my hon. Friend the Member for Derby South (Baggy Shanker), the hon. Member for Newton Abbot (Martin Wrigley) and other colleagues for securing this important debate, and I thank all Members who have made contributions illustrating something that is a scandal across the whole country.

I want to highlight how my constituents in Shipley are being ripped off with a number of cases that are impacting both residents and shoppers. I spoke to a constituent who lives at Victoria Mills, a beautiful residential development in the heart of Saltaire. He has been trying to register his vehicle with the company that operates the residents’ car park, BaySentry. It has him down as owning two cars and two spaces, neither of which has the correct registration details, so every time he enters or exits his car park—sometimes two or three times a day—he is issued with a fine. The website is extremely difficult and confusing to use. Although he has been contacting the company, which keeps saying it will respond in three days, he has still had no response. Having clocked up several thousands of pounds in fines owed, he has decided to move out. He knows that other residents threatened with the same sort of penalty notices have paid up because they are too scared, as we have heard today.

Another constituent overstayed slightly at a supermarket car park, but saw that the signage was extremely poor and submitted evidence to that effect. She went down the route of appeal using POPLA—Parking on Private Land Appeals. That pretends to look like an independent appeals process, but, as we know, these are not independent processes; they are paid for by the parking companies. She has got into dispute with POPLA, which is not progressing her appeal. This is really undermining people’s confidence in parking.

The third case study is that of Susan, who has a happier story. She was shopping at the new Lidl store—she was there 30 minutes before opening time to use the browsing time before the store opened on a Sunday—and she received a fine from Parkingeye. She paid the fine and went to appeal, but got no joy from the company. It turned out that Parkingeye was not up to date with the store opening times, and it should never have fined her as she was not there out of hours. Thanks to my intervention on her behalf, we got a small victory: the cameras were updated and she got her money back.

It should not require the intervention of MPs with these private companies to stop this rip-off Britain. It seems like the companies have a blank cheque and are exploiting law-abiding residents of my constituency and people around the country. I hope the Minister will respond positively to my call and that of colleagues for properly independent regulation and clarity for consumers, and a legally binding code of practice.

[Clive Efford (in the Chair)]

We now come to the Front-Bench speeches, which I would like to finish by 12.58 pm so that the mover of the motion has the opportunity to sum up the debate.

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[Alex Norris]

I appreciate that this is an urgent issue—that was a feature of all Members’ contributions. I ask the hon. Gentleman to bear with me when I say “shortly”. At the risk of getting into a debate about what is short and what is urgent, all I can say is that we want to get on with this at the best pace we can. We want it to work, deliver and hold up. Last time, in 2022, it did not survive its first contact with reality. We will publish the code shortly, but I ask for a bit of trust that I am getting on with it at the fastest possible pace.

This has been a valuable debate, and I am grateful for the challenges that colleagues set out. I have heard them clearly and they will form part of my considerations as Minister. I hope that the constituents who have had their voices brought into the room feel that they have been represented. I hope those who think, “Well, this happened to me too, and boy am I frustrated about it,” appreciate that change is coming. I very much look forward to delivering that change.

[Clive Efford (in the Chair)]

I call Baggy Shanker to sum up for a couple of minutes. That is not an invitation for a seven-minute speech.