Social Housing (Regulation) Bill [HL]

Lord Young of Cookham Excerpts

2nd reading
Monday 27th June 2022 Lords Chamber

[Lord Young of Cookham (Con)]

My Lords, it is a real pleasure to be the first to compliment my noble friend on his maiden speech. He has entered the Benches on this side of the House the hard way. He had to compete against a substantial number of well-qualified candidates who applied for the vacancy, whereas the rest of us, such as me, simply had to catch the eye of the Prime Minister of the day. I see with him in the House some of his recent fellow successful candidates, all regular attenders, in collective defiance of the Private Member’s Bill of the noble Lord, Lord Grocott.

My noble friend has built his career independently of the publishing tradition with which his family is associated, and, as we have heard, brings to your Lordships’ House a range of highly relevant abilities and interests, ranging from the oil and pharmaceutical industries to issues of governance and corporate management, and he has developed them in all parts of the globe. One of his particular concerns is that people and organisations cannot fulfil their full potential because they are not productive, particularly those who are out of work. The biggest problem facing this country today is poor productivity, and I look forward to his contributions to that debate. I also particularly welcome him to the ranks of those on this side of the House who take an interest in housing, and agree with what he said about the need to invest more in housing and social housing. I know the whole House will join me in welcoming my noble friend, and we look forward to his future contributions.

Turning to the Bill, I am grateful to my noble friend the Minister for the meeting he arranged to discuss it, which was attended by the noble Lord, Lord Best, and me. The noble Lord’s travel arrangements have precluded him attending due to disruption on LNER. I can tell my noble friend that, as a result of that meeting with him, I will not be causing him the distress that I know I did during the passage of the then Building Safety Bill.

I have three issues that I want to raise with my noble friend. The first concerns Clause 2 and the advisory panel. The Bill provides for a statutory advisory panel. I welcome the idea, but why does it have to be statutory if its role is simply to give advice? The Housing Ombudsman also has a panel of advisers created in 2018, but that is not statutory and seems to work perfectly well. There are many other instances of panels and advisory boards dotted around Whitehall which are informal. Making this one statutory could raise costs, make it subject to judicial review, make it less flexible and will require primary legislation if it were to be abolished. Is this a bit of gold-plating that we do not really need?

How does this panel relate to the one that was set up a year ago? In August last year, Minister Eddie Hughes announced a new expert panel to advise the Government on the delivery of the social housing White Paper. That was non-statutory, with 14 members to deliver on the reforms. Are these the same people who will form the panel in Clause 2, whose objectives seem to be exactly the same as the expert panel, or are we to have two panels with similar objectives, one statutory and one non-statutory? Perhaps my noble friend can shed some light on this.

My second issue concerns the relationship between the two bodies to whom social tenants can now complain. A social housing tenant can complain to the Housing Ombudsman, and now to the Regulator of Social Housing. I am all in favour of avenues through which tenants can seek redress, but there must be some risk of duplication here. It is clear from the Bill that the Regulator of Social Housing can have a direct line of communication with tenants. The social housing White Paper expects:

“The Regulator of Social Housing to undertake specific, reactive investigations and/or inspections where appropriate. This could be when a serious potential compliance breach has been brought to its attention by tenants”.


The briefing notes that accompanied the Queen’s Speech also referred to the powers of the regulator to arrange emergency repairs to tenants’ homes following a survey, and to a guarantee that the regulator will be able to act more quickly where it has concerns about the decency of a home. Therefore, the regulator also has the means to rectify complaints itself, as contained in Clause 24.

These are not powers that the Housing Ombudsman has—his role is to resolve disputes. He can make awards and recommendations, but he cannot, for instance, enter premises to remedy specific failures. If I was a tenant, and particularly if there is a backlog of complaints to the Housing Ombudsman, I would head for the Regulator of Social Housing, since he has more powers. However, there is a further overlap where there is scope for confusion. The Housing Ombudsman does not just resolve complaints: he has broader objectives that seem to trespass on the territory of the regulator. For example, the Housing Ombudsman uses insight and data to identify trends in complaint types and carries out thematic investigations into issues affecting the sector, producing regular “spotlight reports”. He investigates systemic issues relating to individual landlords. He can share expertise, insight, experience and learning to influence the sector to drive a positive complaint-handling structure. These objectives are emphasised in the corporate plan for 2022-25.

However, those powers of the Housing Ombudsman are very similar to the powers given to the regulator in Clauses 17 and 21, and to the objectives set out by the Minister. Paragraph 1 of the Explanatory Notes tells us that:

“The intent of this Bill is to reform the regulatory regime to drive significant change in landlord behaviour to focus on the needs of their tenants and ensure landlords are held to account for their performance.”


However, that is just a shortened version of what I have just read out about the ombudsman.

This brings us to Clause 4. The Explanatory Notes refer in more diplomatic terms to the potential conflict I have just referred to:

“The regulator and the housing ombudsman both have a role in overseeing the performance of social housing landlords”.


But that is the problem. They then refer to the memorandum of understanding between the two. Officials kindly sent it to me, but it does not deal adequately with this overlap. It should be rewritten, with greater clarity about who does what, and to avoid duplication. It is not enough to say, as it does at the moment, that they should

“seek to promote understanding about their respective roles.”

I hope my noble friend can reassure me that this overlap will be addressed.

Finally, I turn to issues which will be raised by the noble Baroness, Lady Hayman. She is commander-in-chief of Peers for the Planet and I am a humble spear-carrier, but there is a need to increase energy efficiency in the social housing stock if we are to achieve our climate change objectives. Although the Government set the objective of improving the efficiency of homes, no commitment has yet been made on social housing. Their Heat and Buildings Strategy states:

“We will also consider setting a long-term regulatory standard to improve social housing to EPC band C, with levers required to decarbonise the stock in line with Net Zero”,


but no consultation has yet been launched. The Committee on Climate Change recommended that all properties should reach EPC C by 2028.

Related to this, I refer the Minister to Clause 18, which enables the regulator to issue a code of practice on consumer standards. Will energy efficiency be included in this code, against the background of what I just said?

With those remarks, I end by assuring my noble friend that I welcome the Bill and hope it reaches the statute book soon.

Social Housing (Regulation) Bill [HL]

Lord Young of Cookham Excerpts

Committee stage
Tuesday 6th September 2022 Lords Chamber

[Baroness Hayman of Ullock (Lab)]

My Lords, I will introduce my three amendments in this group. First, Amendment 6 is supported by the National Housing Federation and the Local Government Association. It would amend Clause 2 to ensure that there is diverse regional representation among the members of the proposed advisory panel and that those members can then provide the regulator with information and advice on issues that may arise or vary at a regional level.

The LGA has further suggested that the Bill could also ensure diversity of councils on the panel in terms not just of region but of authority size, the quantity and quality of housing stock and social housing management arrangements. We agree with the LGA that it is vital that the membership of the panel comprises a diverse range of councils so that consumer issues right across the sector can be effectively represented. However, although we support the panel, we are disappointed that the proposals stop short of making it a permanent national representative body for tenants. Why has the decision been taken not to make this permanent? Do the Government intend to review this at some stage?

Improving tenant engagement and listening to what tenants say is clearly one of the most important lessons from the Grenfell Tower tragedy, so tenants need to be right at the heart of the advisory panel. This is why I have put forward Amendment 7, which says that the panel must be chaired by a tenant with responsibility for agenda setting. I hope that the Minister understands why it would make a huge difference to tenants’ trust and belief if the panel were to really give them a voice.

I thank the noble Lords who supported my Amendment 30: the noble Lord, Lord Young of Cookham, the noble Baroness, Lady Thornhill, and my noble friend Lord Whitty. It seeks to create a power for the Secretary of State to require managers of social housing to have appropriate qualifications and expertise. The fire at Grenfell Tower in 2017 was a stark example of what underregulated and unprofessional management in social housing can lead to. Bringing some level of professionalisation into the housing sector has been argued for consistently and cogently by members of Grenfell United. I thank them for their continued work and persistence and for the time they gave to discuss their concerns in this area with me.

Grenfell United believes that a more professional housing sector is one of the main ways by which to create a fitting legacy for the 72 lives that were so needlessly lost on 14 June 2017. In the social housing White Paper, the Government said that they would

“Review professional training and development to ensure residents receive a high standard of customer service.”


But the Bill introduces no measures that would enable professional standards to be mandated in law. Poorly managed and maintained social housing can cause serious harm to renters’ health and well-being—yet there are no requirements to be properly qualified or to undergo professional development.

Ministers have described social housing as the first social service. Well-managed social housing, offering adequate levels of support to residents, takes pressure off health and social care service as well as early years and school support services. But, first and foremost, we believe that professional qualifications and development should be mandatory for senior managers working in social housing. Qualifications and training should aim to provide housing management staff with the skills and knowledge needed to do the job, as well as instilling the values and ethics needed to deliver a care-centred service for residents.

Having senior staff with the appropriate skills and qualifications would ensure that the teams of housing officers and other junior staff that they manage are professionally run, thereby delivering a quality service for all residents. This would balance the need for professionalisation, while not creating barriers to housing associations and councils finding enough staff. We do not intend this amendment to be prescriptive: it requires regulations to define what types of work would require a qualification.

The Minister will no doubt be aware that the Government are currently conducting a review into professional standards within the social housing sector. We believe that there should be legislative backing to ensure that its conclusions can be implemented and upheld effectively. It is also important that the review is published in time for its recommendations to be considered as part of the development of this legislation, so can the Minister confirm that it will be available during the progress of the Bill?

Since the fire at Grenfell Tower, survivors and thousands of tenants of social housing have demonstrated time and time again that they do not have trust in the regulator on its own. The Government rightly recognised the need for action and accountability following the fire and promised a new deal for social renters. This amendment would allow for the monitoring and enforcement of professional standards in the social housing sector, including clear government direction and accountability. Surely this is an area in which the Minister could agree with us, and perhaps we could work together to take some of these issues further forward.

Finally, I am aware that my noble friend Lord Whitty has Amendment 47 in this group. I assure him that we support what he is trying to achieve with it, and I look forward to hearing more detail from him.

[Lord Young of Cookham (Con)]

My Lords, I will add a brief footnote to the speech made by the noble Baroness, Lady Hayman, who spoke to Amendment 30, to which I have added my name, as she said. As we have been reminded throughout the debate, Grenfell Tower was a tragic reminder of the need for professional management in social housing. Unlike private tenants, social tenants have few options to move to an alternative landlord if they do not get the service that they are entitled to.

During the passage of the Bill on social care, I urged the Government to do more to drive up professional qualifications in the social care sector so that it could compete more effectively with the health service in the recruitment of staff, develop a proper career structure with improved conditions of service and, as a crucial outcome, drive up the quality of care received by the customers. Much of that argument applies equally to social housing, where many of those employed will come across vulnerable families and where those managing social housing need the capacity that comes with relevant training to ensure that those families get the support that they need.

I am well aware of the counterargument that was deployed in the debate on social care and that may well be deployed against this amendment—namely, that there are many committed people working in the sector who have no professional qualifications but none the less provide a first-class service, and we do not want to lose them. We also do not want to introduce barriers to entry for a service that often finds it difficult to recruit. But I believe that the amendment addresses those objections by requiring those managing social housing to have appropriate professional qualifications or satisfy specified requirements. There is sufficient flexibility, not least in proposed subsection (3), which refers to a

“specified qualification or experience of a specified kind”.

Of course, the amendment only applies to those in a managing role, not others involved in the sector.

Now I believe that the Government are aware of this need to drive up standards and quality of management in the sector, as their White Paper said they would undertake to:

“Review professional training and development to ensure residents receive a high standard of customer service.”


I am sure that the Chartered Institute of Housing, which represents those employed in the sector, would help develop the appropriate modules of training, building on its existing expertise—as indeed would the National Housing Federation. However, at the moment, the Bill is simply silent on this issue, which is highly relevant to the regulation of social housing. As the noble Baroness said, the department has set up a working group to review professional standards, but that is no substitute for the clear statement of intent set out in the amendment. As the noble Baroness said, we need to know when that working group will publish its report.

So what I think we are hoping for from the Minister in response to this amendment is a clear restatement of the principle set out in the White Paper, coupled with some identifiable milestones so we can monitor progress towards that destination, and a commitment to a serious and sustained dialogue with the professional bodies concerned so that we get the details right. I look forward to my noble friend’s response.

--- Later in debate ---

Debate on whether Clause 4 should stand part of the Bill.

[Lord Young of Cookham (Con)]

My Lords, I cannot help thinking that the government amendments seem to have had an easier time than the amendments from the rest of the Committee.

I want to oppose the proposition that Clause 4 should stand part of the Bill. This is a probing suggestion, following up a point I made at Second Reading about the potential overlap between the role of the Housing Ombudsman on the one hand and that of the Regulator of Social Housing on the other. I am all in favour of empowering social tenants and enabling them to drive up the quality of the housing in which they live and the quality of the management of the social housing stock. However, there is a risk of confusion as the roles of the ombudsman and the regulator begin to merge.

In response to my concerns, when winding up the Second Reading debate, the Minister said:

“I point out that there is a long track record of close working between the regulator and the ombudsman, and we are ensuring effective information sharing between them. The proposals in the Bill will reinforce and strengthen the co-operation that already exists. We are also delivering a communications campaign to tenants so that they know where to go and are well informed”.—[Official Report, 27/6/22; col. 469.]


The department then sent me a document, headed Regulator of Social Housing and Housing Ombudsman’s Roles and Responsibilities. It is some six pages long, indicating that there is clearly a need for a detailed explanation. This document complements a five-page memorandum of understanding, published two years ago.

There are two sentences in the recent document which set out what I thought the respective roles were. One says:

“The regulator does not intervene in individual complaints or mediate in disputes between tenants and landlords.”


This statement simply is not true. The Regulator of Social Housing can intervene in individual complaints. The social housing White Paper expects the Regulator of Social Housing to

“undertake specific, reactive investigations and/or inspections where appropriate. This could be when a serious potential compliance breach has been brought to its attention by tenants”.

The briefing notes that accompanied the Queen’s Speech reinforced this by referring to the powers of the regulator to arrange emergency repairs to a tenant’s home following a survey. By definition, the regulator can do this only if he has intervened in an individual complaint. The regulator also has the means to rectify these complaints himself, as is contained in Clause 24. It is clear from that that the regulator can move from the systemic down to the detailed.

The other sentence is about the ombudsman. The document says that his role is to resolve disputes between tenant and landlord. It would be fine if it stopped at that but, again, his role is far wider and begins to encroach on the role of the regulator. He can move up from the detailed to the systemic. The social housing White Paper says that his remit includes the powers to investigate potentially systemic issues arising through complaints. He has issued a code, setting out good practice for landlords; he can initiate investigations of his own if an individual case is indicative of wider failure, again trespassing on the role of the regulator; he can use insight and data to identify trends in complaint type; he can carry out thematic investigations into issues affecting the sector, producing regular spotlight reports; he can share expertise, insight, experience and learning to influence the sector to drive a positive complaint-handling structure, again overlapping with the role of the regulator. The objectives I have just mentioned are emphasised in the corporate plan for 2022 to 2025 and in Clause 31 of the Bill. It seems that there is a clear risk of confusion, duplication and overlap between these two bodies.

The Explanatory Notes to the Bill refer diplomatically to the overlap to which I have just referred:

“The regulator and the housing ombudsman both have a role in overseeing the performance of social housing landlords”.


Exactly. I note that the memorandum is to be revised—in the words of the document to which I referred earlier—

“to provide clarity following the passage of the Bill.”

I hope we can find some clearer demarcation of the roles which avoids mission creep by both, but also ensures that there is not a gap between the two. One could argue, as the memorandum effectively does, that these two individuals are grown-ups, can work amicably together and can sort out who does what—and I am sure they do. However, I still do not think it right to leave potential overlap and duplication to the good will of two individuals.

My second concern is for the tenants who now have two bodies they can turn to if their complaint to the social landlord is not resolved: the Housing Ombudsman and now the Regulator of Social Housing. The ombudsman can make awards and recommendations, but he cannot, for instance, enter premises to remedy specific failures. If I were a tenant—and particularly if there were a backlog of complaints to the Housing Ombudsman—I would probably head for the Regulator of Social Housing since he has more powers. Is he geared up to cope with this?

In its briefing for this debate, Shelter says it is vital that the regulatory roles of the ombudsman and the Regulator of Social Housing are clearly defined, that tenants and tenant groups understand how to complain and that any complaints process or system is easy to use, accessible and effective. That leads me back to what my noble friend Lord Greenhalgh said at Second Reading:

“We are also delivering a communications campaign to tenants so that they know where to go and are well informed”.—[Official Report, 27/6/22; col. 469.]


This is crucial. Can my noble friend the Minister say a little more about this, as the briefing from Shelter indicates that a tenant with a complaint about his or her social landlord may not know who to go to?

As I said, my opposition to the clause is probing, and I hope that my noble friend can assure me that these concerns will be taken on board.

I have also added my name to Amendment 29, which will be spoken to by the noble Lord, Lord Best, and which deals with the frequency of inspections. The social housing White Paper says that large providers should be inspected every four years, but there is no commitment to this in the Bill. I just want to make one point about this.

When I discussed the amendment with Shelter, before I added my name, I asked it to contact the National Housing Federation, as this obviously affects its members and, as we have heard, has financial implications for them. Shelter replied:

“We were able to meet with the NHF to discuss the amendments last week. They do not have a formal position on the amendments themselves. This is largely because they are a large membership body, and it would require posing the question to all their members.”


However, it did say that it had no real concerns about the amendments and is generally supportive of them, and agrees that more scrutiny and monitoring standards are needed. Its main priority is ensuring that its members are informed of what is in the Bill, to ensure that they are best prepared to implement the changes when they happen.

Its only potential issue was the inspections amendment applying to smaller social landlords. But with the amendment being a regulation-making power and not prescriptive, Shelter continued,

“we feel that it allows the Government/regulator flexibility to have different requirements on inspections for social landlords of different sizes.”

Basically, the National Housing Federation is broadly supportive of this amendment.

Against that background—and with, I am sure, the compelling oratory of the noble Lord, Lord Best—I hope that the Government will respond positively to Amendment 29. In the meantime, I beg to move that Clause 4 be not added to the Bill.

[Lord Whitty (Lab)]

My Lords, I agree in part with what the noble Lord, Lord Young, says, but we need some degree of clarification. Therefore, I hope that the Government will be able to produce more complex and clear regulations as to the relationship between the two organisations.

It is slightly incongruous that my Amendment 11 is also in this group. It is a simple amendment, and I shall be brief for obvious reasons. It would add, in the designation in Clause 9 of the role of the designated health and safety officer, that mental health and well-being should be taken into account in terms of their duties. It is clear from many of our personal experiences and from the media coverage which the noble Baroness, Lady Sanderson of Welton, recently referred to, that failures to deal with problems in social housing both cause and aggravate mental health problems and cause anguish and distress among tenants and their families. For that reason, we need to write it in the Bill because, in terms of prioritisation on issues with which the designated health and safety officer will be faced, it is important that he or she takes into account the mental anguish and the consequential mental health problems of tenants who are, regrettably and deplorably, in these circumstances.

--- Later in debate ---

Following these reassurances, I ask noble Lords not to press their amendments.

[Lord Young of Cookham (Con)]

My Lords, I am grateful to all noble Lords who took part in this debate. As this is the last debate, can I say that my noble friend the Minister deserves commendation for how she picked up this Bill at relatively short notice, has dealt sympathetically with a whole range of issues, and has undertaken to go back to the department with some of our concerns? I am a great fan of my noble friend Lord Greenhalgh, but her style is certainly somewhat different and more user-friendly.

The noble Lord, Lord Best, made the case for Amendment 29. He made two points: that this was the primary request of the Grenfell survivors; and that this was simply holding the Government to their own commitments. We both listened to what my noble friend the Minister said about the importance of not pre-empting anything, that there is no risk of the regulator not doing what was necessary and that it was important that it had operational independence. However, looking at the body language of the noble Lord, Lord Best, during the Minister’s response, it struck me that this might be an issue that he wanted to return to on Report.

Finally, turning to my own objection to Clause 4 standing part of the Bill, I was grateful for what my noble friend the Minister said. She went through the process, whereby a tenant should complain in the first instance to the landlord, and in the second instance to the Housing Ombudsman, and that is quite right. My concern and, I think, the concern of the noble Baroness, Lady Pinnock, was that the tenant might skip the Housing Ombudsman stage and go straight to the regulator, because of the increased powers that it has. Listening to the noble Baroness, I wondered whether the tenant could take the regulator to the ombudsman if the tenant was not satisfied with what the regulator had done.

Again, I am grateful for what my noble friend said in response to our debate. I quote her when she said, “More clarity is required”. I think she said that after the memorandum of understanding has been revised in the light of this Bill, it will then be made statutory. She also said that there is more to be done to inform tenants about how to seek redress, and there are remaining issues about clarity and communication that she will take back to the department. Against those assurances, I have no hesitation at all in withdrawing my objection to Clause 4 standing part and I am more than happy to see it added to the Bill.

Clause 4 agreed.

Social Housing (Regulation) Bill [HL]

Lord Young of Cookham Excerpts

Report stage
Tuesday 18th October 2022 Lords Chamber

[Baroness Hayman of Ullock (Lab)]

My Lords, we believe that this is a very important Bill and broadly, it has our support. Today, we are discussing areas where we think it could be improved. I thank the Minister and her officials for the attention they have provided to our amendments and for the discussions we have had; they have been extremely helpful and we very much appreciate that.

My Amendment 3 would ensure that the panel is chaired by a tenant, and my Amendment 31 would ensure that the Secretary of State introduces “tenant satisfaction measures”. I have tabled these amendments because we believe it is vital that tenants are at the centre of any changes being brought forward through this Bill, that they are consistently listened to and that their concerns taken seriously and acted upon when that needs to happen.

The Government have already committed to introducing a set of tenant satisfaction measures. We know that all stock-holding local authorities will need to be adequately funded by the Government to deliver this new statutory requirement to collect housing-related data, in line with the new burdens doctrine. I thank the Local Government Association for its support for my Amendment 31, on tenant satisfaction. Can the Minister and the Government look at these areas again as we move through the Bill?

The noble Baroness, Lady Pinnock, opened our debate, and we support her Amendment 2. As the right reverend Prelate the Bishop of Chelmsford said, talking about the continued importance of the removal of cladding and remediation around fire safety continues to keep that accountability on the face of everything that we are doing. We must not forget why we are here with the Bill in the first place.

I am pleased that the Government support Amendment 1 from the noble Baroness, Lady Pinnock, but, as other noble Lords have said, the energy demand and efficiency matters raised by various amendments in Committee and on Report are critical, and we believe that the Government need to give further consideration to them. Like the noble Lord, Lord Bourne of Aberystwyth, I do not really understand the Government’s reluctance to act on this issue. We know that it can make a real difference not just to climate change and reducing energy use but to the cost of living crisis that we are facing. Given the recent warnings from the national grid about the prospect of power cuts this winter, the Government need to take this more seriously than they have.

I draw particular attention to Amendment 14, in the name of the noble Baroness, Lady Hayman. As we have heard, it requires the Secretary of State to publish the social housing energy demand strategy, which she introduced extremely thoroughly. She went into some detail about how this can be achieved, why we need it and the importance of this amendment, and other noble Lords have stressed that they strongly agree with the noble Baroness. So again I urge the Minister to take this away and think about whether it is something the Government could do more on.

Like other noble Lords, we are pleased that the Minister has been able to accept Amendment 1 in the name of the noble Baroness, Lady Pinnock, but it simply is not sufficient. I completely agreed with the noble Baroness, Lady Hayman, when she said that we need a long-term strategy, a detailed plan and—as the noble Lord, Lord Bourne, also said—leadership. That is what we need to drive this forward.

I will not go into any more detail—we discussed this a lot in Committee and we have heard from noble Lords today—but, if the noble Baroness, Lady Hayman, wishes to test the opinion of the House on this matter, she will have our full support.

[Lord Young of Cookham (Con)]

My Lords, I apologise for missing my cue and interrupting the wind-ups. I will speak briefly to Amendments 2 and 14. On Amendment 2, veterans from the Building Safety Bill will recall that much of the debate focused on the impact on social housing of the costs of remediating the defects. This amendment would give the regulator a role in ensuring that this remediation was concluded satisfactorily.

Some of the information asked for in the noble Baroness’s amendment is already available. Figures from the building safety programme published last week showed that all 180 high-rise social housing buildings, bar one, have had the dangerous materials removed. Remediation has started on the final building, but the cladding has yet to be removed. The Government initially expected remediation to be completed by June 2020, so, after a slow start, it seems that real progress has been made, which is welcome. But 37 privately owned blocks still have Grenfell-style cladding five years after the fire.

Turning to funding, can my noble friend confirm that the social sector ACM cladding remediation fund has enough resources to compensate the social housing sector for the costs incurred and that there will be no impact on its development programme or rents as a result of the remediation? It appears that 17 of its buildings will not receive any money from the fund; is there a reason for this? Is it because the remediation was funded by the developers? Are the Government planning to recoup any of the costs to the fund from those responsible? In that context, can my noble friend update the House on the ongoing discussions with the private sector to get it to accept its responsibility for this debacle, with its tragic consequences?

The noble Baroness’s amendment, however, goes further than the removal of unsafe cladding and refers to

“the remediation of other fire safety defects in social housing.”

Will my noble friend say what progress has been made on that front, and in particular how much that will cost and how it will be funded without impacting on rents or development? Presumably the work was undertaken at the same time as the cladding removal, so this information is available.

While the amendment has provided a useful peg for a debate, I am not sure we need it in the Bill. The removal of cladding and fire safety defects are clearly needed to make a building safe—covered in Clause 1 —and the regulator already produces an annual report and accounts, which could include the information in the amendment, but it would be helpful to have some information about funding and the impact on the social housing sector.

Finally, turning to Amendment 14, I, along with others, am a planetary Peer—although flying at a much lower orbit than that of the noble Baroness, Lady Hayman. As the noble Lord, Lord Foster, said, the amendment requires targets and the targets are important, but they require funding. Ideally, the funding to pay for these energy conservation measures should not be at the cost to the new build programme—which brings me to the social housing decarbonisation fund, mentioned by the noble Baroness, Lady Hayman, which was set up to improve the energy performance of social homes in England, including local authority stock.

I know that that fund is the responsibility of BEIS and not of my noble friend’s department, but it is directly relevant to the debate on energy efficiency in social housing. There was a manifesto commitment in 2019 of £3.8 billion to this fund over a 10-year period. Will my noble friend confirm that that is still the case and that the sum has not been eroded in the meantime? What has been the take-up and evaluation of that programme and what assessment has been made of the number of homes that the sum could improve the energy conservation of? If my noble friend cannot answer now, perhaps she will reply in writing.

Finally, I understand that the amendment may be unacceptable to my noble friend, but I wonder whether she can show a little bit of ankle in her reply and indicate that this is not the Government’s final word on this and that as the Bill proceeds downstream in another place there might be the opportunity for further discussion and improvement.

[The Parliamentary Under-Secretary of State, Department for Levelling Up, Housing & Communities (Baroness Scott of Bybrook) (Con)]

My Lords, before I turn to the amendments, I will say a few words about the Bill more generally to frame the debate for the rest of today. It is now over five years since 72 people tragically lost their lives in the Grenfell Tower fire. The situation in which the residents of Grenfell Tower were placed was unforgivable. The Bill we are debating is a key step in the department’s response to this tragedy, ensuring that social housing tenants are safe, have decent homes and receive a good service from their landlord.

I must also pay tribute to the work of Grenfell United, which has championed the Bill from the very beginning. The Bill appears before noble Lords today because of the commitment of Grenfell United to these critical issues, which affect millions of tenants up and down the country. It is right that we recognise specifically the leading role that Grenfell United has played.

I will begin with Amendments 1 and 14, and Amendments 33 and 36 in my name, which all relate to energy efficiency. Throughout the passage of the Bill, we have heard from many noble Lords about the importance of energy efficiency in social housing, and I thank the noble Baronesses, Lady Pinnock and Lady Hayman, for their amendments. I turn first to the amendment in the name of the noble Baroness, Lady Pinnock, which advocates including energy efficiency in the Regulator of Social Housing’s fundamental objectives. Having listened to the powerful speeches made in Committee, I have added my name to her amendment and offer two further amendments—Amendments 33 and 36—which we think are necessary as consequential amendments to this.

As an aspect of housing quality, energy efficiency is already implicitly covered by the regulator’s fundamental objectives. The regulator’s home standard requires registered providers to comply with the Government’s decent home standards, which include requirements on energy efficiency. However, having considered further, we believe that these amendments would send a very strong signal to social housing providers and reinforce the broader importance of improving the energy efficiency of homes, to the benefit of communities, this country and the planet.

With the regulator having a specific objective to ensure that social housing maintains an appropriate level of energy efficiency, it will be important that government provides clarity on what standards of energy efficiency are expected of registered providers. That is why I am pleased to announce today that, following on from our 2021 Heat and Buildings Strategy—I say to my noble friend Lord Bourne that we do have a strategy—the Government will consult on energy efficiency in social housing within six months of the Bill receiving Royal Assent. I hope that answers a couple of questions from my noble friend Lord Bourne and the noble Baroness, Lady Pinnock. I say to the noble Baroness, Lady Hayman, that as long as I am a Minister in the department, I will make sure that this time we deliver within the timescale we set out today—because my name is on this.

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[Lord Young of Cookham (Con)]

My Lords, I very much welcome the Government’s response to our debate in Committee in tabling government Amendment 4, which is a very welcome step forward. It honours the undertaking my noble friend gave in Committee to

“talk to the Minister personally, whoever that may be, to reflect the views of the Committee on this important issue.”—[Official Report, 6/9/22; col. 139.]

That dialogue turned out to be a monologue.

Before coming to the substance, I will say a quick word about reclassification, mentioned by my noble friend and the noble Baroness, Lady Hayman. It has clearly acted as a brake on the Government’s proposals. I entirely agree that we do not want to see the sector’s borrowing classified as “public sector”, with all the restraint that would follow. However, without getting into the complex theology of what is and what is not public borrowing, instead of this cat-and-mouse game with the ONS, with the Government never quite sure how far they can go before the elastic snaps, why can there not be a civilised dialogue with the ONS in advance? That would give the Government some certainty on how far they could go, instead of having to wait for a retrospective judgment, which is what happened last time. It seems to me a far more sensible approach to engage in dialogue in advance.

Turning to the substance, I agree with much of what the noble Baroness, Lady Hayman, has said. While I believe the general standard of management in the social housing sector is high and the movement is conscious of the need for improvement, we need a framework of professional training such as that proposed in the amendment, which exists for other professions such as education and social care.

For example, a recent article in Inside Housing said that the department had published a list of 18 social landlords against which the Housing Ombudsman had made findings of severe maladministration since September 2021. We have also read of the recent tragic case of a social housing tenant of one of the most reputable housing associations lying dead in her home for two years before she was discovered. An independent report concluded:

“What may have been designed as a service centred on the customer failed to work. Instead, the focus became the processes themselves … The culture of the organisation needs to change.”


That was said about what I believe to be a well-run body. It underlines the need for higher standards and a more professional approach.

Report is not the place to repeat the powerful arguments made in Committee, but it is worth reminding the House that, unlike private tenants, social tenants have few options to move to an alternative landlord if they do not get the service that they are entitled to.

My noble friend referred to the White Paper and the commitment to:

“Review professional training and development to ensure residents receive a high standard of customer service.”


My noble friend said in response to the debate in Committee that her department had set up a working group to review professional standards. Might we know how they are progressing, when the report will be completed, whether it will be made public and how that will feed into the work of the regulator, as proposed in the Government’s amendment? It would also be good to have confirmation that the CIH and the NHF will be involved with the regulator in drawing up standards. Finally, as the department has clearly been in dialogue with the regulator on this matter, can my noble friend in winding up give some indication of the timescale the regulator might adopt in taking this issue forward?