Service Family Accommodation

Lindsay Hoyle Excerpts

Tuesday 20th December 2022 Commons Chamber

[Alex Chalk]

I thank the hon. Gentleman for those remarks, many of which I completely agree with. He asks whether we will act today. I can say that the Secretary of State has met the DIO, Pinnacle, Amey and VIVO and that some of these issues were becoming apparent quite some time ago. In fact, a rectification plan was imposed in the middle of September. There were 480 or so elements of that plan, of which 200 have been complied with. That does not mean that the situation has been sorted—far from it—because when the cold snap came, we saw that it revealed more difficulties.

The hon. Gentleman asked about the backlog. I can say that the backlog of complaints peaked at a stunning 4,200 or so. That has come down to around 3,100, but I completely accept that that is far too many.

The real issue, it seems to me, is there must be prevention in the first place. In other words, the quality of accommodation must be good enough at the point that service personnel go into the properties in the first place. There are some indications of improvement in that regard. First, in addition to the standard £176 million for accommodation, the MOD has allocated £350 million over and above that annual sum to get on top of the maintenance issues. In July of this year, when 1,276 service personnel went into properties, 4% turned out on the day to have non-habitable failures; by December that figure had gone down to 0.6%. This is about ensuring that the properties are fit for purpose at the outset.

On the issue of mould, which the hon. Gentleman is right to raise, it is unconscionable to think that people should be moving into properties with any mould, and I am pleased to have had a clear assurance from DIO that that will not happen again. Now, if there is a report of mould, a fully qualified inspector should come in to do a proper report and alternative accommodation should be provided, if appropriate. I will end where he did: these are people who come to serve our country, and the least we can do is ensure that they have proper accommodation. I will do everything in my power to ensure that we honour that requirement.

[Mr Speaker]

I call the Chair of the Select Committee.

[Mr Tobias Ellwood (Bournemouth East) (Con)]

I welcome the Minister’s tone in wanting to grip this issue. I put in an urgent question for this yesterday, as Mr Speaker knows, and I am really pleased it is being discussed today. It is shocking state of affairs. We talk about having the most professional armed forces in the world, we give them excellent equipment and we train them well, but accommodation has constantly played second fiddle—

[Mr Speaker]

Order. I think it is rather naughty of you to say that. The fact is that if I were to see everybody who put in for urgent questions, I would spend all day doing that. Accept that you have the urgent question; we do not need to go over what you did or did not do, because you put in a lot of urgent questions and you get a lot.

[Mr Ellwood]

I am grateful for that clarification, Mr Speaker; it was not in any way a complaint, but a confirmation. I am delighted that we are able to address this matter today. As I was saying, we have the most professional armed forces in the world, but I am afraid that accommodation plays second fiddle to the equipment and the training that we provide them. I ask the Minister what is going to happen in the integrated review, which is due for an update shortly. Will it identify funding to be put in place to make sure we can improve the accommodation? This problem did not happen in the last few days. Reports of heating and boilers not working, let alone the mould that he speaks about, need to be addressed, or the soldiers, sailors and air personnel will vote with their feet and depart the already overstretched armed forces.

[Alex Chalk]

The right hon. Gentleman is absolutely right that this is an issue about ensuring retention in the armed forces. He asks about money going in: one positive thing, as I indicated, is the £350 million going in over two years, over and above the budget. However, I do not want to let the contractors off the hook. He is right that there is a backlog of work that needs to take place, and I have talked about the £350 million for that, but one of the most shocking things about this to me, as a new Minister coming in, is that it appears to have come as a surprise to Pinnacle, Amey and VIVO that their IT systems were not properly married up. Service personnel would pick up the phone to report a complaint to Pinnacle, but by the time it got VIVO or Amey, it was not necessarily the right contractor who turned up. That is an IT failure. They are grown-ups entering into a contract—caveat emptor and all that—and they should have known what the situation was and have made arrangements accordingly. As I said before, this is not any old contract. It is a contract to provide accommodation. People need to be sure of their ground before they take on one of these deals, and clearly they were not.

[Mr Speaker]

I call the shadow Minister.

[Luke Pollard (Plymouth, Sutton and Devonport) (Lab/Co-op)]

Broken boilers, water pouring into homes, mould, vermin and painful waits for basic repairs—all while Ministers cancel troops’ Christmas leave. Our forces deserve so much better. It is a national scandal that the Government are leaving service personnel, their families and their children without heating and water during the coldest winter for more than a decade. Can the Minister say exactly how many forces homes are currently without heating or hot water, and what he is going to do about it? Can he guarantee here and now that no one in uniform or their family will be without heating or hot water this winter?

Although shocking, these reports are unfortunately not surprising. There are deep-seated problems with the Government’s handling of Defence housing, going back years. One third of our armed forces personnel are dissatisfied with the overall standard of their family accommodation and almost one in three service family homes are awaiting repair. Between June and October this year, more than 5,000 maintenance appointments were missed. Is the Minister confident that his contractors are meeting their mandated key performance indicators? It certainly does not look as though they are. The MOD paid £144 million to contractors to supposedly maintain service family accommodation this year. Is he satisfied that that represents value for taxpayers’ money?

These reports of dodgy accommodation not only are a breach of the contract the nation makes with those who serve, but pose a risk to recruitment and retention. More than one quarter of armed forces personnel said that poor accommodation increases their intention to leave the services. Decent accommodation is a fundamental part of our moral obligation to those who serve and their families. This Government are failing our armed forces when it comes to service accommodation and we need to see better from Ministers. In setting out what he has done, will the Minister now apologise to forces and their families, many of whom will be spending yet another Christmas in shoddy military accommodation?

--- Later in debate ---

[Alex Chalk]

As my right hon. Friend indicates, he has been assiduous in raising the issue of service family accommodation, and I commend him for doing so. There will have to be a long, hard look at FDIS, and I suspect—in fact, I know—that the MOD will look carefully at the points he made in his “Stick or Twist?” report. We will have to see what the lessons are from entering into contracts such as this, and it may be that he is absolutely right.

[Mr Speaker]

I call the SNP spokesperson.

[Dave Doogan (Angus) (SNP)]

Once again, we are debating with a Minister forced to atone for the appalling housing conditions inflicted upon our armed forces. This is, of course, a decades-long problem, which the MOD continues to show no strategy to resolve. Pinnacle was recently, in March, awarded a £144 million contract to manage these homes. This money has barely scratched the surface. It has been reported that families are still being issued with sleeping bags and are sleeping in their coats in mould-ridden houses, and some go weeks without heating. Some houses are so badly insulated that families cannot afford to turn the heating on. How can the Minister defend that enduring shame?

Senior officers and junior ranks alike are frustrated by an unresponsive private sector facilities management contractor. That is further compounded by the now demonstrably failing Defence Infrastructure Organisation. Is that failure in political leadership caused by a lack of funding, the DIO’s incompetence, a failure of the contractors, or all three? Can the Minister say specifically that he has full confidence in the executive officer team of the Defence Infrastructure Organisation?