Service Family Accommodation

Luke Pollard Excerpts

Tuesday 20th December 2022 Commons Chamber

[Mr Speaker]

I call the shadow Minister.

[Luke Pollard (Plymouth, Sutton and Devonport) (Lab/Co-op)]

Broken boilers, water pouring into homes, mould, vermin and painful waits for basic repairs—all while Ministers cancel troops’ Christmas leave. Our forces deserve so much better. It is a national scandal that the Government are leaving service personnel, their families and their children without heating and water during the coldest winter for more than a decade. Can the Minister say exactly how many forces homes are currently without heating or hot water, and what he is going to do about it? Can he guarantee here and now that no one in uniform or their family will be without heating or hot water this winter?

Although shocking, these reports are unfortunately not surprising. There are deep-seated problems with the Government’s handling of Defence housing, going back years. One third of our armed forces personnel are dissatisfied with the overall standard of their family accommodation and almost one in three service family homes are awaiting repair. Between June and October this year, more than 5,000 maintenance appointments were missed. Is the Minister confident that his contractors are meeting their mandated key performance indicators? It certainly does not look as though they are. The MOD paid £144 million to contractors to supposedly maintain service family accommodation this year. Is he satisfied that that represents value for taxpayers’ money?

These reports of dodgy accommodation not only are a breach of the contract the nation makes with those who serve, but pose a risk to recruitment and retention. More than one quarter of armed forces personnel said that poor accommodation increases their intention to leave the services. Decent accommodation is a fundamental part of our moral obligation to those who serve and their families. This Government are failing our armed forces when it comes to service accommodation and we need to see better from Ministers. In setting out what he has done, will the Minister now apologise to forces and their families, many of whom will be spending yet another Christmas in shoddy military accommodation?

[Alex Chalk]

The hon. Gentleman asks, quite fairly, whether I think that the contractors are meeting their requirements. We are absolutely clear that they are not meeting their requirements. Indeed, that is why a rectification plan was imposed as long ago as September; it was clear that there were some fundamental issues going wrong. I have spoken about the IT issues, but also, candidly, there were not enough people in the call centre. I think Pinnacle had 14 people, although that has now been increased to 60.

I get that there has been some snow and ice, but not biblical levels of snow and ice; these are things the contractors should have accounted for and prepared for. The hon. Gentleman asks whether the contract is value for money, and no, at the moment I do not think it is. If the contractors performed, it would be a perfectly sensible contract, but I reiterate: over and above the annual amount, we must ensure there is the £350 million of support to get ahead of this problem, so that we can have a well-maintained service family accommodation estate that does not run into problems in the first place. I am pleased to note that there is £76 million targeted towards improving thermal efficiency—to you and me, Mr Speaker, that means boilers, insulation and so on—which again will resolve some of these issues.

There are lessons to be learned, candidly, and I am clear about that. One thing that must be investigated is how this contract was entered into. Was it the case that some people were—how can I put it?—a little economical with the actualité when indicating what they could provide by way of support and IT? What did they say and when? We need—[Interruption.] Of course we should also look at the due diligence; that is a fair point as well.

The hon. Gentleman made a political point at the beginning, and I hope he will forgive me for saying this: it is true that a lot is being asked of our troops at Christmas, including to fill in for jobs that others are not doing. I urge him to join the Government in saying that those going on strike should call those strikes off so that our troops can get the Christmas they deserve.