Bus Services Bill [Lords]

Lilian Greenwood Excerpts

2nd reading: House of Commons
Wednesday 1st March 2017 Commons Chamber

[Chris Grayling]

I was about to come to that. The essence of the Bill is partnership. In the public transport arena, partnership between the state and private sector is really important. Through the provision of greater flexibility, the Bill will allow for enhanced partnerships that take forward existing partnership arrangements. In a rural area—where it is not always about building bus lanes, for example, but about other ways of improving services—the Bill will give local authorities greater flexibility to work with a private operator in a new and enhanced partnership that delivers improvements without some of the straitjackets in the previous arrangements. And of course we will continue to fund community transport, which plays an important role in many parts of the country, particularly rural areas. The Under-Secretary of State for Transport, my hon. Friend the Member for Harrogate and Knaresborough (Andrew Jones), who will speak later, plays an active role in making sure we do the right thing by community transport.

I will wrap up now to give others time to speak. I want to make clear what the Government do not want the Bill to do. As I said, this is not the Bill the Government originally introduced or the Bill we intend to deliver on to the statute book, subject to the consent of the House. The amendments in the other place on opening up the automatic access to franchising powers to all local authorities would reduce certainty in the bus market and reduce investment and the attractiveness of bus services being offered. It would not be good news for bus passengers and certainly not for bus manufacturers and the people who work in those factories right across the UK, from Ballymena to Stirling and Yorkshire. We will therefore bring forward an amendment to reinstate the two-step process for non-mayoral combined authorities wishing to access franchising powers.

We shall also seek to reinstate the ban on local authorities setting up new municipal bus companies. My view is that local authorities have other priorities today, and this is about partnership between the private sector and the public sector. That is the big difference between the Government and the Opposition. They do not want the private sector investment that comes in and delivers better and newer buses, providing jobs in Ballymena. They want to go back to the days of the past, but we are not going there as well.

[Lilian Greenwood (Nottingham South) (Lab)]

Will the Secretary of State give way?

[Chris Grayling]

No, I am going to conclude, I am afraid. I have given way extensively already.

The Government strongly believe that striking a balance between local authority influence and the role that private sector bus operators can play will help to ensure that both are incentivised to deliver the best services for passengers. We are not going back to the 1970s world of local authority-planned and delivered bus services. That was not a golden era, but one of indifferent services that cost the taxpayer. As far as possible, we want the commissioning and provision of bus services to be kept separate, and to ensure that we retain the strengths of the private sector.

We will therefore seek to return this Bill to what was tabled in the first place. We welcome and accept the thoughts of the other place on some amendments—on accessibility, for example—but not the broad principles of change that were written in the House of Lords.

[Lilian Greenwood]

rose—

[Richard Fuller (Bedford) (Con)]

rose—

[Chris Grayling]

I will give way one last time to both sides of the House, but then finish.

[Lilian Greenwood]

I shall take up that opportunity. I was seeking to understand the Secretary of State’s approach to municipal bus operators. If we look at the UK bus awards, we find that they have been won by a municipal bus operator in four out of the last five years. I do not believe that municipals are the answer to everything, and I certainly would not expect every local authority to want to set one up. Why will the right hon. Gentleman not let local authorities decide what is best for them?

[Chris Grayling]

That is the point of difference between us. We do not want to go back to the situation in which every Labour council is trying to set up its own bus company. We think that will absorb public sector capital that could be more wisely used elsewhere, take up essential time that should be devoted to other services and not deliver a good deal for passengers.

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[Mrs Theresa Villiers (Chipping Barnet) (Con)]

I warmly welcome this opportunity to debate bus services in the Chamber; we too seldom have an opportunity to reflect on the importance of the bus network for millions of people and to acknowledge the crucial role bus services play in our public transport system.

As has been acknowledged already from both Front Benches, buses provide a crucially important lifeline for millions of people, including people who choose not to drive a car and those who cannot afford to drive a car. We should also recognise the importance of buses for the elderly, many of whom feel that they no longer want to deal with the risk of driving a car or can no longer afford to do so. For all sorts of reasons, therefore, we in this House need to do all we can to support our bus networks around the country. I pay tribute to all the people involved in delivering bus services and helping us get to where we need to be.

I am enthusiastic about much of this Bill, but I do have worries about clause 4 and the changes made to the Bill in the other place. I warmly support the provisions in clauses 7 and 8 to facilitate the delivery of smarter ticketing technologies, which, as has already been acknowledged, can do so much to make bus travel an easier and more convenient and attractive option.

I also welcome clauses 1 to 3 and 9 to 15 on partnerships. Partnership-working between local authorities and private sector bus operators can be a highly effective way to improve bus services for passengers. There is a long list of successful examples from around the country, including places such as Sheffield and Bristol. The extension of the statutory partnership structure beyond the provision of infrastructure to include general bus improvement measures makes sense, and is an important part of the Bill. It is also a welcome step forward to enable statutory partnerships more easily to cover larger areas and have a more joined-up approach between different operators.

It is also helpful to make the Competition and Markets Authority a statutory consultee. Its current status as a powerful but somewhat unpredictable presence outside the partnership process can be a barrier to ambitious measures that both the operator and the local authority might sincerely believe are the right way forward. Giving it a more formal role internal to the process can help generate the certainty needed to support investment in measures to improve bus services for passengers.

As I have said, I am worried about the effect of clause 4 and the proposals to grant local authorities the right to specify bus services. We have heard a lot about the comparison between London and the rest of England, and it is true that in London bus routes, timetables and fares are specified by Transport for London and then tendered out to the private sector bus companies for delivery under contract, but London has unique circumstances.

There is a range of factors in London that contribute to comparatively high levels of bus usage, which are simply not present in most of the rest of the country: the scale and density of the population; relatively low rates of car ownership compared with other areas; millions of visitors; very high costs for parking in central London; a pretty aggressive approach by successive Mayors to bus priority measures; and a congestion charge that generates very significant sums to support the bus network. So while I do not see any need to change the regulatory system that operates in London, I do not accept that expanding that system to other parts of England would deliver the same high levels of ridership in places where the circumstances are very different. Indeed, the regulated bus network in England before privatisation in ’86 was simply not delivering great quality services for the customer, nor a thriving a bus industry, and it would be a mistake to look back on it with too much nostalgia.

[Lilian Greenwood]

Is the right hon. Lady aware of the experience on the island of Jersey? It franchised its bus services to a social enterprise just two years ago, and has achieved savings of £800,000 a year, introduced new routes, and increased passenger numbers by a third. What does she think that shows about the opportunity for franchising to perhaps work in other places?

[Mrs Villiers]

I have not looked at the Jersey example, but my anxiety is that rolling back the clock, essentially, and renationalising and re-regulating the bus network could ultimately mean that we lose the investment we have received from the private sector into bus services over the last decades. My key worry here is that the effect of the provisions introduced by clause 4 would be to enable local authorities, who perhaps 30 years ago sold their bus operations at a commercial price, now effectively to confiscate those self-same businesses.

The inevitable impact of this clause is that companies large and small, who might have spent many years and a great deal of money, energy, effort and innovation building up their business, might be barred from operating in the event that they lose the franchise contest. They could see their operations in a particular town or city disappear overnight, leaving them with buses, staff, depots and equipment that they cannot use.

I am particularly worried about the impact on smaller bus operators, who provide important services in many parts of the country. Those with a successful business serving a relatively small area and small range of routes might find it very difficult to tender for a big local authority contract. They might also find the tender process for running services to be complex and expensive, and require costly professional advice. If the process is anything like rail franchising, complexity can be truly daunting.

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[Alan Brown]

I think I have the usual problem here of people not understanding my Scottish accent, because I said in my opening remarks that I commend the Government and the House of Lords for bringing this measure in. I do commend the Government; I was just saying some “buts” as usual to put the message out that they must go forward and fully implement the proposal. That is why I was making some minor criticisms.

As part of the campaign that I was involved in, I also participated in a Guide Dogs for the Blind Association blindfold walk through Kilmarnock—my constituency’s main town. The drivers were excellent, but my experience reinforced the need for new technology. When I went on the bus, there was absolutely no way of telling where I was on the journey or where I could get off. Buses clearly do not call at every bus stop, so if there is no information, people have to rely on help from drivers or other passengers.

[Lilian Greenwood]

I did a similar thing to the hon. Gentleman’s blindfold walk and know how important audio-visual announcements are to people with visual impairments. However, such announcements help everybody who uses the bus. One thing that puts people off using buses is not being quite sure where the stops will be and where to get off, which is why they like trams and rail systems. Audio-visual technology is important for increasing everybody’s bus use.

[Alan Brown]

I absolutely agree. It gives everybody the confidence to go on the buses, particularly the elderly and tourists and other people who are not familiar with different cities and towns. There are benefits for all passengers.

Returning to people with a visual impairment, a Guide Dogs report states that seven out of 10 passengers on buses that do not have audio-visual information have missed their stop because they did not know where to get off or were not assisted in getting off. I cannot imagine how distressing that must be. People who feel uncomfortable in using public transport would be reluctant to go back on a bus after an experience like that. I was pleased to hear that the hon. Member for Nottingham South (Lilian Greenwood) has also participated in a blindfold walk. If any pressure comes up during the consultation about costs, I urge the Government to resist it. If anyone has any doubts, they should do what I and other Members have done and go on a blindfold walk to see what it is like.

In conclusion, I commend the Government again—as long as they follow through in the consultation and implement the proposal within an appropriate timescale. I also commend Guide Dogs, and the 30 organisations that supported it, for running a successful campaign, the many constituents who have contacted me, and the 30,000 people who signed the petition.

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[Mrs Ellman]

I agree with my hon. Friend that the cost of bus services often deters people from using them, which indicates that the promise of deregulation has not materialised. We were told that competition would bring down costs and fares, but that simply has not happened.

In England, outside London, we have seen a long-term decline in bus passenger numbers since the deregulation of the bus services market in 1986. Since then, operators have been able to run bus services on the routes of their choosing, with the frequency and fares that they feel appropriate. The result is that we now have a two-tier system outside London. Commercial operators, especially the big five companies that dominate the market, run profitable routes and, as the previous Transport Committee found, a lack of competition means that they are failing to provide an adequate service in many areas. Routes in those other areas have often been funded by local authorities, which have often stepped into the breach if socially important services are not commercially viable.

Local authority budgets have been cut in recent years, which has taken its toll on the provision of local bus services. Indeed, since 2010, funding for supported bus services in England and Wales has been reduced by 25%. Our inquiry heard that, in practice, whole villages and towns have been cut off from their neighbours, but this is not always about villages and towns because estates or whole areas of a city or town can be cut off. That prevents people living in those areas from having reasonable access to jobs and training, or being able to get on with their life.

One problem with the current system, as hon. Members have said, is a lack of integration and proper information. Passengers are offered a confusing variety of tickets covering different operators. Different fares are set and various technologies are used, and timetables are not always properly accessible to people who want to use buses. Accessibility is an important aspect of making bus services attractive. People will use buses if the services are there, if they feel that those services are reliable and if they have proper information about what is available, but too often that simply does not happen. The fact that timetables are not integrated with those for other modes of transport is another problem.

Integrating different modes of public transport is important for reducing congestion and addressing the important issue of air quality. We need more integration of our public transport services—that is what most people want—but the current system does not facilitate that. There are alternative models to the two-tier system of deregulation, and London is the most prominent one. Patronage across the capital has doubled since 1986 and, on average, fares there have been lower than in other city regions. The system that is operated in London might not be suitable for all parts of the country, and certainly not all local authorities would want to take it up, but the situation there shows that when appropriate powers are given to local authorities to work with the private sector, which provides the actual buses, the system can work.

Some attempts to reform the system that began operating in 1986 have brought about improvements, albeit limited ones. Our inquiry was given examples of innovative partnerships operating around the country. For example, the west midlands bus alliance has benefited passengers through integrated timetabling and joint ticketing, and FirstGroup told us about a successful partnership in Bristol. I am sure that there are many other examples of partnerships on offer under the current system that have made things better and been able to address some of the problems.

However, those achievements have been few and have come too slowly, and some parts of the current framework are clearly not fit for purpose. Members have mentioned quality contract schemes. They were introduced to give local authorities the opportunity to implement a system similar to franchising if they wanted to do so, but no such scheme has ever been implemented. As has been indicated, it might be that no authority wanted to do so, but I do not think that that is the case. The system that was set up—not by this Government but by a previous one—was so complicated, complex and convoluted that in practice it was difficult to implement, so authorities simply did not attempt it.

I am glad that the Bill has had such widespread general support. It is the latest in a series of attempts to address the problems created by bus deregulation—I believe it is the third such Bill to be presented to Parliament since that time. The Transport Committee looked at the Bill in general and examined its details, including the changes made by the other place. We support the Bill and most of what is in it. We support the general principle of local authorities deciding the structure of bus services that is most appropriate for their communities. That structure might be a deregulated market left as it is, or it might be about partnerships, franchising or setting up a municipal operation. Our report on the Bill states clearly that we would encourage local authorities to look at each of the possibilities sequentially to see which is the most appropriate to address problems in their area. The question we should be asking now is: how will the Bill improve the situation? How will this Bill put in place something different from what has gone before? How will it make things better? Let me say at the outset that this Bill is a much more comprehensive approach to improving bus services than either of the previous Bills because it looks at the system as a whole and the improvements it suggests are much more substantial and comprehensive than before.

The Committee heard powerful testimony about the difficulties faced by people with visual impairments when using the bus, and we commend the Government’s commitment to introduce regulations on improving audio-visual provisions. In particular, we heard evidence from Jacqueline Juden, a guide dog user, who described graphically the problems experienced by visually impaired people when using buses. The latest information shows that only 19% of buses provide reliable next-stop audio-visual information, with most of those being in London. I was appalled to read evidence from Guide Dogs saying that its survey found that 32% of visually impaired people using buses had missed a stop because they were too worried to inquire about where they were. It provided the equally horrendous and surprising statistic that 28% of drivers had refused to tell these people that information. Hon. Members have talked about problems when people do not have enough access to information and data. We wholeheartedly welcome the Bill’s provisions to make those much more available, as that is very important.

Let me turn to the structural changes proposed in the Bill, as amended in the other place and as the Secretary of State intends to take it through this House. Will those changes make a substantial difference? The provisions as amended—even before that—will make a welcome, positive change. The Bill offers stronger powers for local authorities to work with private operators and for new forms of partnership—advanced quality contracts, enhanced partnerships and franchising. We were very concerned about the Department’s failure to publish regulations and guidance when we considered the Bill, as that impeded scrutiny. It was very wrong that that was the situation, but since that time changes have been made, and guidance and some regulations have been published. However, it appears from that guidance that even authorities with a directly elected mayor, which are eligible for franchising—the Secretary of State confirmed that again this afternoon, as the Government do not propose to change that proposition—would have to make what the regulations call a “compelling case” for franchising to the Minister.

May I ask for clarification about the position? The Committee did not have that information when we considered the Bill, and we were concerned that we did not know what the regulations and guidance would be. I must ask the Minister what that provision means. Does it in any way cut across the commitment, which was repeated today, that areas with directly elected mayors would be able to opt for a franchising system if they want to do that?

We are still unclear about whether transport authorities without a directly elected mayor will be able to have franchising if they feel that that is suitable for their area. I sense some ambivalence in the Secretary of State’s comments. It is clear that he does not want franchising powers to be held in areas outside those with directly elected mayors, although I understand that a separate agreement has been made in relation to Cornwall. However, the guidance is still in place, so what exactly does it mean? What kind of application could be made by local transport authorities outside areas with directly elected mayors? Would the process be complicated, meaning in effect that these areas would not get authorisation? What is going on, and will this be very confusing?

Our inquiry also heard about the deep frustration that communities feel when bus services are cancelled without proper notice being given. We therefore very much welcome the provision in the Bill that will allow the designation of bus routes as community assets. That would mean that the cancellation of a route could be delayed while alternatives were considered, which we think is a very good idea. We also looked at the question of whether municipal operators should be set up, and we felt that, in general, local transport authorities should be able to have the system they think appropriate for their areas. We certainly recognised that there could be conflicts of interest, but we felt there were ways in which those could be addressed. We did not think it was right—we felt it was disproportionate—to say that no new municipal operators could be set up.

[Lilian Greenwood]

I wonder whether my hon. Friend can offer me some advice. Local authorities that currently have a municipal operator will already tender for a supported service. In my local authority, those supported services are provided not by the municipal operator, but by our community transport organisation. Does that not demonstrate that it is possible to have a municipal operator but still operate a competitive tendering process?

[Mrs Ellman]

My hon. Friend makes an extremely important point. She represents an area in which a successful municipal operator has been functioning very effectively for a long time, and gives us a clear example of how possible conflicts of interest can be addressed. Even at this late stage, I urge Ministers to look again at that issue.

Traffic management has not yet been mentioned. Buses are important not only for mobility, but in addressing environmental issues, and making transport around our cities and towns easier. Running buses cannot be dissociated from effective traffic management. While there are some relevant provisions in the Bill, I call on Ministers to consider activating the provisions in part 6 of the Traffic Management Act 2004 that would give local authorities powers to act on moving traffic offences. The Act is in statute, but the relevant section has not been activated. Local authorities repeatedly ask for it to be activated as it would be important in helping bus services.

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[Craig Tracey]

My hon. Friend is absolutely right. I shall discuss the elderly a little more later, because we need not only to ensure they can get to clinics, but to address issues such as isolation and loneliness, which have a big impact on health services.

The contrast between public transport in London and in my constituency is demonstrated by the fact that if I wanted to get a bus from my home in Shuttington to my constituency office in Atherstone, which is around 7 miles and takes around 15 minutes by car, it would take me an hour and a half to get there by bus. Similarly, if I wanted to get into the nearest town, Tamworth, which is 3 miles away, the bus journey would take around one hour and 40 minutes. That is not a good service for anyone wanting to get to a 9-to-5 job or to their doctor, or to use other local amenities.

I am sure the Minister is aware that HS2, which also falls under his remit, is a huge concern for the residents of North Warwickshire—arguably the most affected area outside London. At a time when much is being made of the speed with which people can access other areas of the country, my constituents currently feel let down by the speed of access to their local towns and cities. The promise of the supposed employment and benefits that HS2 could bring to the area are negated by the fact that many of my constituents simply will not be able to access them. For a resident living in Kingsbury, a community with a population of more than 7,000 that is heavily affected by HS2, it currently takes two hours and 10 minutes on public transport to get the 15 miles into Birmingham city centre, with only one bus getting there before 9 am.

We recently saw the loss of a vital lifeline link, when the 116 bus route was withdrawn with very little notice, leaving people from areas such as Kingsbury and Curdworth unable to get to work, again. The operator complied with the guidelines, but they were not robust enough to enable sufficient notice or consultation to allow people the opportunity to engage or make alternative arrangements, even though for many that would not have been possible in any event because it was their only method of transport. I appreciate that there is a Catch-22 situation, whereby although there needs to be a degree of commercial viability for companies, if they do not run the services when people want them or get people there in a reasonable time, they are simply not going to be used.

I recently ran an event on the impacts of loneliness and isolation, which have far-reaching consequences for our blue-light services and the NHS. It is clear that access to great public transport could have a huge effect on rural communities and afford people, particularly the elderly, who often need our support most, the ability to enjoy the opportunities that less remote areas enjoy as a matter of course. The benefits to the overall public purse could be very significant, not to mention the health benefits that a more active lifestyle would offer.

[Lilian Greenwood]

The hon. Gentleman is making a really important point about how buses can help with social exclusion. Has he considered the potential to create in rural areas what are called total transport networks, whereby social services buses, non-emergency patient transport, and school and college transport are pulled together to provide the sort of services he would like to see for this constituents?

[Craig Tracey]

The hon. Lady makes a good point. That is something I have been looking at as part of my work on isolation. We need to take the opportunity offered by the Bill to look not only at solutions from the past but at the innovative opportunities out there.

We need to consider how rural bus services are run, and the passage of the Bill seems like an opportune time to do so. As I have said, I welcome the measures set out in the Bill, but would like the Minster to look at how we can ensure that our rural communities are not cut off and left behind. With an ageing population and the likelihood that people will become more isolated if more is not done soon, as well as the pressures that increased building will put on our already struggling infrastructure in North Warwickshire and Bedworth, better service provision is an absolute must. I look forward to hearing the Minister’s comments on how the Bill can make that happen.

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[Lilian Greenwood (Nottingham South) (Lab)]

I am pleased to speak in support of the Bill. As several hon. Members have said, it is all too rare to have a whole afternoon in the Chamber devoted to discussing buses, even though they account for many more journeys on public transport than our railways. Buses rarely get the attention they deserve in Parliament or, indeed, in the media, yet for many of our constituents, they are vital, linking them to jobs, services, amenities and, just as important, family, friends and a social life.

There are few places in the country where buses are more important than Nottingham. Our city has the highest bus use per person of any city outside London, and patronage is still rising. That did not happen by accident; it is the result of sustained political commitment and leadership over decades. I am incredibly proud of our city council’s work, often in partnership with local bus operators, to encourage and increase walking, cycling and public transport use. I will say more about the lessons that can be learned from Nottingham’s experience shortly.

I admit that it came as a surprise when the Government announced that they would provide the option for combined authority areas to be responsible for running their local bus services, because Ministers had long opposed such powers as unnecessary. The change of heart is welcome. Giving local authorities more powers to plan and manage local bus services will bring real benefits to local communities. We have heard from Government and Opposition Members about their aspirations for that.

As many Members have noted, it is more than 30 years since the Transport Act 1985 deregulated bus services in England outside London. On Second Reading, the then Secretary of State for Transport said that the purpose of the Bill was

“to halt the decline that has afflicted the bus industry for more than 20 years.”

He argued that competition would deliver the improvements that passengers wanted, including lower fares. Competition was to be the key to improvements and to increasing patronage. He said that the Government would not sit idly by while the industry was sinking, leaving more people isolated. Instead, they offered

“a full-scale rescue plan for the bus industry.”—[Official Report, 12 February 1985; Vol. 73, c. 192 and 199.]

If only the outcome had been as grand as his claims.

Competition did not deliver the improvements that the then Ministers promised. Across the country, buses continue to receive very high levels of public support, with 41% of the industry’s costs met by subsidy. As the Competition Commission found, genuine competition between bus companies is rare beyond occasional and disruptive “bus wars”. In too many areas, the market does not provide comprehensive networks, forcing councils to fund additional services where they can still afford to do so.

Thanks to strong campaigning, London was protected from the 1985 Act, and could therefore build a planned, integrated network, with competitive tendering for routes. That, combined with other factors, some of which are unique to the capital, meant that bus use increased dramatically—by some 227%—since 1985-86, in contrast to the decline in patronage nationally. In 1985, one in five British bus journeys took place in London. Today, the figure is one in two. That is great for Londoners, but not for passengers in towns, cities and villages where services have been cut.

That promise of lower fares has not materialised either. The average bus fare rose by 45% in real terms between 1995 and 2016, with significant regional variation. While fares in London rose by 36% over that period, in other metropolitan areas, they rose by 60%. Since 2010, the subsidised socially necessary services provided by local authorities have borne the brunt of the huge real-terms reduction in Government funding to local authorities. As the Campaign for Better Transport has consistently revealed, 46% of councils reduced their spending on such services in 2013-14, and a total of more than 2,400 services have been cut or withdrawn, particularly affecting rural and isolated communities. The simple fact is that the market and on-road competition have not delivered.

The Bill presents an opportunity for local transport authorities to select from a wider and more usable range of powers to improve bus services as part of planned and integrated transport networks, including the power to franchise services. The ability of the local authority to invite tenders to run bus services has been available in theory for more than a decade, but the quality contracts process has proved too cumbersome and complex to use, although I pay tribute to Labour councillors in the north-east who were brave enough to try.

It is vital that the new powers are workable and practical to implement. The process and any guidance underpinning it must be unambiguous, clear and transparent. Most importantly, the full range of powers should be available to all authorities, even if they choose not to use them. Like many Labour Members, I am disappointed to hear that the Government intend to reverse changes made in the other place to reinstate the restriction of the measure to mayoral combined authorities. If the powers to provide better bus services are good enough for Bolton, Birmingham and Boscastle, why are they not good enough for Boston, Bournemouth and Beeston, and other towns and cities beginning with other letters of the alphabet?

That is not to say that I believe that franchising is the only way to improve services, or that it is a panacea. In places such as Greater Manchester, there are already well developed plans to utilise the new powers—I look forward to seeing them in action. Other areas are considering the range of new options, but the ability to deploy franchising will undoubtedly focus minds in any partnership scheme negotiations.

Not only cities need all the options. Hon. Members have seen how Transport for London has used its powers, but as I mentioned, Jersey is an interesting and successful example of bus franchising. There are examples from across Europe where tendering for services is the norm. The ability to pool funding and cross-subsidise less profitable but socially necessary routes by linking them to more profitable ones could be of great value in rural areas.

I have no hesitation in claiming that my local area has the best public transport system in the UK, and without doubt the best buses. I recognise that hon. and right hon. Members often make grand claims for their constituencies, but in this case I can provide reliable evidence in the form of the Transport Focus bus passenger satisfaction survey. I will not dwell on it today, but it is no coincidence that our tram system is also outstanding. The survey shows that 94% of Nottinghamshire passengers are satisfied, very satisfied or fairly satisfied with their bus journey. That is the highest in the country. I suggest that, if the survey were limited to Nottingham city, the figure could be even higher.

There are three key reasons for Nottingham’s public transport success: consistent political leadership, our outstanding municipal bus company and the presence of an excellent private sector operator. The hon. Member for Somerton and Frome (David Warburton) suggested in his speech that buses were not glamourous. I invite him to come to Nottingham to travel on a Trentbarton bus, with its leather seats, wood laminate floors, free wi-fi and USB charging sockets. They innovatively show how immensely glamourous buses can be. One difficulty we face in persuading people to travel on buses is that their memory is of their last school bus, which was probably old and rattly, and not a very pleasant experience. The new buses in my city are a million miles away from that experience.

Over several decades, Nottingham City Council has demonstrated a clear vision for transport in the city and a willingness to support that vision with investment in measures that make public transport an attractive and realistic option. Bus lanes and bus priority measures, good bus stops, good shelters, real-time displays and clean, environmentally friendly vehicles have all played a part. While the vast majority of bus services are run on a commercial basis, the city also has a range of tendered services providing links to the city’s hospitals, university campuses, major workplaces, local district centres and the city’s park-and-ride sites.

The workplace parking levy has enabled Nottingham to continue to invest in this network, which is now served by Europe’s largest electric bus fleet and operated by partners, Nottingham Community Transport. The benefits of the new buses are clear. They cut carbon emissions, improve air quality, reduce traffic noise, result in cost savings and, by getting more people riding, ease congestion.

[Rob Marris]

Does my hon. Friend agree that we ought to investigate much more thoroughly the possibility of reintroducing trolleybuses around the country, which would be commensurate with the provisions in the Bill in terms of emissions?

[Lilian Greenwood]

I thank my hon. Friend for that suggestion. It is certainly an interesting one. I am not sure that any local transport authorities in the UK are currently looking at trolleybuses, although I have seen them operating effectively on the continent, including in Lille, where they are part of the transport network.

One issue on which Nottingham City Council showed great foresight and some bravery was the decision to retain its municipal bus company, of which I think there are now only eight left in England. I can confidently say that Nottingham City Transport, the municipal bus company, is the best bus company in the UK, as it has won the UK Bus Awards’ coveted “Bus Operator of the Year” award in three of the last five years and topped the 2015 bus passenger satisfaction survey with 97% satisfaction. It has consistently invested in high-quality, cleaner, greener, new buses that are accessible for wheelchair users and parents with buggies, have audio-visual announcements, are equipped with wi-fi and are driven by well-trained staff.

We are fortunate in Nottingham that NCT is not the only excellent local operator. Trentbarton, a local private sector operator, has also invested in a high-quality fleet, shown a genuine commitment to serving passengers, been innovative in growing patronage and has similarly high satisfaction scores.

Nottingham’s public transport system is an example of what can be achieved through good partnership working between the local authority and local operators, but it is not perfect. The use of the Oyster card revolutionised travel in London, particularly by enabling passengers to move seamlessly between different modes and operators, but it proved difficult to introduce a similar successful multi-operator smartcard in Nottingham. Passengers still face a confusing range of fare options, and there are two different multi-operator/multi-modal smartcards, which give rise to different fares and cannot be used on all buses and trams in the city.

Partnerships can deliver real improvements, but they also have limits, and even the enhanced partnerships envisaged in the Bill rely on operators’ agreement, which can be difficult to achieve. Local transport authorities cannot always ensure that the best interests of passengers are served without access to the full range of options in their toolkit, and I find it hard to understand the Government’s justification for denying the vast majority of local transport authorities the opportunity to use franchising powers. I was equally disappointed by the Secretary of State’s explanation for reintroducing the ban on local authorities setting up municipal bus operators. While I do not believe it would be widely used, the Government’s opposition seems to be based on purely ideological grounds. First he seemed to argue that it would undermine competition but presented no evidence to support his assertion, and then he admitted that he simply did not want to allow Labour local authorities to act in the best interests of their residents—so much for localism.

Bus services are essential: they link people to jobs, training and education opportunities; support local businesses; combat isolation, particularly among the young and the old, disabled people and those who do not have access to a car; and cut congestion. New cleaner, greener buses can also improve air quality and contribute to our climate change obligations. It will be very disappointing if the Government now seek to remove the changes made in the other place. I hope that Ministers will think again and finally give our transport authorities the full range of options they need to put passengers first and ensure that they have access to bus services wherever they live.