Safer Neighbourhood Policing: London

Karen Buck Excerpts

Tuesday 5th January 2016 Westminster Hall

[Ms Karen Buck (Westminster North) (Lab)]

I beg to move,

That this House has considered Safer Neighbourhood policing in London.

Thank you very much, Mr Evans, for giving me the opportunity to make a contribution on the issue of neighbourhood policing. It is a pleasure to serve under your chairmanship. Those of us who have been in Parliament for some time will remember that we used to have an opportunity every year to discuss policing in London, which is a matter of huge concern to us. We no longer do that, but I am pleased that we have the chance to discuss the issue for the next hour.

When the London safer neighbourhood policing scheme was formally launched in two wards in Brent and north Paddington in my constituency in 2004, it marked a new era in the policing of modern London. It was widely accepted that fundamental changes were needed.

[Siobhain McDonagh (Mitcham and Morden) (Lab)]

I just want to slightly amend what my hon. Friend said. St Helier in Mitcham and Morden was also part of that pilot.

[Ms Buck]

I hope that does not establish a pattern by which all my hon. Friends seize the opportunity to claim the credit for launching safer neighbourhood policing. In a sense, it does not matter. It was launched in 2004 by the then Labour Mayor of London, and I hope it prefigures important changes in policing by our future Labour Mayor of London, my right hon. Friend the Member for Tooting (Sadiq Khan), who is sitting to my right.

Safer neighbourhood policing was an important response to a flaw in the way that London was policed over a number of years. It was always about more than just resources. Of course, it was partly about policing numbers, which had been falling for many years and were of great concern to Londoners, but it was also about having a different approach and attitude. The most unimportant aspect of it, although it was not wholly insignificant, was the fact that the area-based policing—the closest thing to the neighbourhood model that existed before 2004—was an unwieldly and clunky model of relating to communities. It did not work effectively, in terms of community participation and setting local priorities, and did not give local police continuity so they could establish the relationships they needed.

The safer neighbourhood policing model, which was introduced in 2004, reflected a commitment to return to communities, in all of their geographical, social and ethnic diversity. That commitment was, in part, informed by the experiences of the 1980s and 1990s. It encompassed, at the extremes, the important lessons we learned from the Scarman report on the terrible riots at the beginning of the 1980s and the Macpherson report. The Met learned important lessons from those terrible events, too.

Safer neighbourhood policing teams quickly changed the face of London policing. Indeed, they even helped to change the face of the police themselves. The police community support officer role was an important route for recruiting Londoners. One of the concerns that some of my colleagues will always have is that many of London’s police are drawn from outside London for different economic reasons. We want London’s police to reflect the face of modern London. The safer neighbourhood team route and the PCSOs, which were a part of that model, were a means of doing that. As Lord Stevens recognised at the time, they helped us to change the face of policing. It was obvious; when we, as local politicians, began to develop relationships with our police, we saw that changes were taking place.

The other critical issue about safer neighbourhood police teams in the early years was the commitment to a core team. At that point, they used the 1-2-3 model, comprising the sergeant, the constables and the three PCSOs. There was a commitment not to remove members of safer neighbourhood police teams to provide aid and assistance to other activities, but to provide the continuity that is crucial in keeping them connected to their local communities and give them time and space to develop important relationships with residents’ and tenants’ organisations, local schools, mosques, churches and youth clubs. In addition to a dedicated sergeant in each ward, they had someone with the skills and experience necessary to make those relationships work. The mere fact of being a sergeant does not give a person the ability to do that, but reflecting a degree of seniority within those police teams is important and it says something significant about the way in which relationships are built and sustained in communities.

I can think of several individuals—I am sure my colleagues and other hon. Members have faces that they can call to mind—who demonstrated a real change in policing style at the neighbourhood level. Stuart Marshall was the Queen’s Park sergeant for many years. He ultimately transferred to use the skills and knowledge he built up in the Queen’s Park ward—a deprived ward that includes the Mozart estate, which is a very challenging community—to continue to tackle antisocial behaviour with City West Homes. Ken Taylor built up a superb track record in the middle of the last decade in countering crack houses, which had become a plague in parts of London and required a new model of relationship building so the police could act quickly and close them down.

Ian Rowing was a long-term sergeant in Church Street. Only a few months ago—he had been in post since 2004—residents fought to keep him in Church Street because of the excellent relationships and local knowledge that he had built up. The residents said to me, “There is nothing he doesn’t know. There are no people he doesn’t know. He knows every corner of his ward. He knows what is going on, and he has built up a trusting relationship with people.” He was taken off, against all our wishes and advice, to fill some of the yawning gaps in the custody service, which are a huge challenge for London police at the moment.

Lawrence Knight is still serving Maida Vale and Little Venice brilliantly. Paul Reading, a member of his team, runs a boxing club in Little Venice. Anybody who wants to see the face of top-quality community policing should see the work he does. Over time, he has worked with hundreds of sometimes very challenging young men in that corner of London, and he has built up an enormous number of relationships based on trust and knowledge. Some of the newer people working now—I am not able to mention them all—include Sean Marshall, Ian Armstrong, Jason Emmett, John Marshall and Mohammed Nouri. They are relatively new, but their work has been absolutely superb.

But the model has changed, and I want to spend a few minutes talking about that. The continuity of the relationships that were built up and of the police teams themselves has largely evaporated. Under this mayoralty, since 2008 the Met has lost 23% of dedicated neighbourhood uniformed officers in London boroughs and more than 2,400 PCSOs since 2010 alone, and it has closed 63 police stations—we were told that their closure would lead to a huge reinvestment in community policing—due to the £600 million of budget cuts over the past four years.

[Mark Field (Cities of London and Westminster) (Con)]

The hon. Lady and I have worked together in Westminster during the time that we have been Members of Parliament, and I accept much of what she said about the importance of neighbourhood policing. Equally, we are clearly under financial constraints. No one can deny that that is part and parcel of what is driving the change. Does she accept that we have a model that has been in place now for more than a decade? London is changing quickly, although the City of Westminster is probably changing less quickly than many outer suburbs. Is there not a risk that if we simply persist with that model without looking for a model for the next decade or so, we will run into the problems of the past and have a model that is not fit for purpose for London in the 21st century?

[Ms Buck]

It would be foolish to argue for no change ever, and I am not doing so. Services have to change and adapt, and a number of different trends are going on in London. Our population is rising sharply, which has to be taken into account. Churn and turnover are also rising sharply, which reinforces the importance of community policing. Yes, of course we need to revise our model constantly, but, as I will describe, the changes to the local policing model were an error and took us completely in the wrong direction. Change, yes—but change for its own sake that undermines the core elements of community and relationship building, which is integral to neighbourhood policing, is a mistake.

I of course unreservedly welcome the fact that the autumn statement lifted the threat of a further £800 million- worth of cuts to the Met police, in particular to the remaining police community support officers. The Chancellor was right to heed the warnings of the devastation that cuts of that scale would wreak, but it would be completely wrong to say that we are now in the sunlit uplands. The settlement remains tight. Commissioner Hogan-Howe told the Greater London Authority police and crime committee last month that

“whatever we are going to have to cope with”

will be better than what was originally feared. He continued:

“There is no doubt that we still do have pressures. We have this £50 million for National Insurance that the organisation will have to find for pensions. We have a 1% pay increase baked into the budget… There is a series of other things. It is, no doubt, still challenging.”

On the threat of changes to the funding formula—the complete dog’s breakfast that we saw before Christmas—he said:

“That threat has not gone away because they said they will review it over the next 12 months and so we, on behalf of London, need to keep our eyes on that because London is unique.”

He also highlighted concern about the national and international capital city grant and said that

“we have a bid in. We normally get around £165 million. We thought that it is actually underpaid by about £200 million. We say that we paid £340 million on national issues that are relevant to the capital. They”—

the Home Office—

“accepted the case for £270 million.”

The Met in fact received £170 million. There is a continuing shortfall in national and international capital city status, which is highly relevant, because that underfunding leads to the undermining of the ward-based neighbourhood policing that is my concern.

We know that we remain under pressure and that budget cuts have had a serious impact on police numbers, which has been further complicated by the introduction of the local policing model and the redefinition of neighbourhood policing. However, we hear—we have heard it from the Mayor of London and will probably hear it from the Minister today—that neighbourhood policing in London has increased exponentially, not decreased. The Mayor has claimed that London has 2,600 additional neighbourhood officers, but that is a piece of sophistry. It is a definitional change that conceals a decrease of 2,500 dedicated borough officers and 3,200 dedicated borough PCSOs since 2010, reducing the ward teams from the 1-2-3 model to just one constable and one dedicated PCSO, and an increase in duties for the remaining neighbourhood teams.

[Mark Field]

I thank the hon. Lady for giving way. It is only fair given that the Mayor of London is not here to defend his record. She said that we claim to be increasing police numbers, but the sense was that we were going to redeploy those 2,600 into neighbourhood teams with a localised remit. I accept that that was a change from the remit that was introduced in 2004, but no one was suggesting for one minute that there would be additional police. It was a matter of redeploying police into neighbourhood teams.

[Ms Buck]

As I will briefly refer to at the end, we have seen a redeployment of officers within a reduced total and rebadging, which has led to confusion and a dilution of what neighbourhood policing was originally about.

The Mayor’s Office for Policing and Crime’s review of the local policing model stated last summer:

“Neighbourhood policing under the LPM is distinctly different to the previous ward based 1:2:3 delivery model which was identical across all London wards”.

The previous model’s critical defining element was a core service common to all London wards that could be enhanced or supplemented. Despite the uplift of officers into neighbourhood policing, as referred to by my neighbour, the right hon. Member for Cities of London and Westminster (Mark Field), the move to a single dedicated ward officer with a single dedicated ward PCSO represents a 77% reduction in ward-based neighbourhood policing when compared to the 1-2-3 model. In my borough of Westminster, we went from a total full-time-equivalent police strength of 1,632 in 2010 to 1,661 in 2012—there were changes in 2011 that meant that 2012 was a better base year—and then down to 1,327 in June 2015. The redistribution under the new service has led to a dramatic drop in our total police strength, which has led to the reduction in neighbourhood policing I have mentioned.

[Mr Gareth Thomas (Harrow West) (Lab/Co-op)]

If I am lucky enough to catch your eye, Mr Evans, I hope to dwell on another aspect of neighbourhood policing that I hope my hon. Friend will comment on with concern, namely that the Met proposes to pilot the merger of borough commands, in particular Brent, Harrow and Barnet, about which my constituents will be particularly concerned.

[Ms Buck]

I hope that my hon. Friend is able to catch your eye, Mr Evans, and to develop that theme, because it is a real concern. I suspect that he will also want to discuss the theme of leadership that I am developing. Borough leadership is important, but neighbourhood leadership, which was defined for neighbourhood policing team purposes as being ward-based, is also important. Relationships do not happen by themselves; they happen because people in leadership roles are equipped and skilled to build them.

We have already seen a dramatic reduction in police numbers. Underneath that and within a reduced total, we then saw a reclassification of what a neighbourhood police officer is. We have also seen a fundamental dilution of the original model of ward-based safer neighbourhood policing. The combined impact of that led the MOPAC review of the local policing model to conclude that the

“visibility of officers within neighbourhoods remains an issue raised by communities and key stakeholders”.

Well, it can say that again. As Commissioner Hogan-Howe told the GLA:

“The irony was…that we put more officers into neighbourhoods but people saw fewer people dedicated to their area.”

That is central to the point, and it happened because additional duties were given to safer neighbourhood police officers under the LPM. The MOPAC review states:

“Although the LPM has allocated… additional police officers to”—

the new definition of—

“Neighbourhood Policing, with a greater ability to flex resources, to realise the crime and ASB reduction, and respond effectively to community concerns, it has at the same time allocated additional functionality previously undertaken elsewhere.”

The review continues:

“There are a number of functions within the neighbourhood policing strand of the LPM which are required but which impact on the opportunities for officers to be visible within the…MPS Neighbourhoods.”

Those functions included the investigation of neighbourhood crime, appointment cars, e-graded calls, hospital guards, crime scene management, custody constant watches, and aid, all of which were not previously undertaken by neighbourhood police teams.

Since that initial review was carried out, I am aware that some areas of additional functionality have been moved back to response teams, which has had a marginal impact, but additional functionality still remains a problem. We need only to talk, as I am sure all my hon. Friends here are doing, to local police teams to hear why they are unable to undertake the visibility policing or the relationship building and community work that they used to do. It is because they have additional policing duties to undertake.

The other critical change that took place under the LPM was to aid. One of the most important strengths of the SNT model was its ring-fencing, but the abstraction of staff from neighbourhood teams to other duties is now a constant element. According to MOPAC, neighbourhood officers undertook some 102,000 hours of aid over the 12-month period prior to the review. Assembly Member Andrew Dismore, the former Member for Hendon, obtained figures for the two boroughs that he represents. In just three months over last summer, Camden lost a total of 1,293 officer shifts to other boroughs, averaging 99 shifts a week, and Barnet lost a total of 951 officer shifts, averaging 73 shifts a week. I can also speak from local experience: I will not name the ward because I do not want to get the officers in trouble, but when trying to solve neighbourhood problems and talking to the police about dedicating some resources to help, I have been told:

“No joy this weekend as I was on my own. I had planned to be with 3 other PCs but they got put on AID at short notice.”

That is a regular refrain. Problem-solving work is often taken away.

[James Berry (Kingston and Surbiton) (Con)]

Is the hon. Lady aware that the National Audit Office has produced a report highlighting that several police forces are not actually aware of the demand on their service and that replicating a model across every ward in London may not be the best way to carry out policing? It also states that if a local authority wants to continue with the model to which she refers, they are able to purchase extra police officers from the Mayor of London and avail themselves of the buy-one-get-one-free offer, which we have done in Kingston town centre to tackle crime and antisocial behaviour.

[Ms Buck]

I have a terribly old-fashioned attitude: the police should police and the local authorities should run libraries and children’s and other such services. I am struck by the fact that a few weeks ago in Westminster the leader of the council said at a staff conference that the local authority was on the path of having its total funding reduced from £390 million to £90 million over the course of the two spending review periods, so I am afraid that it is facile to say that the local authorities, which are being slashed to ribbons, are the ones to take on additional policing roles.

Aid has increased and the continuity of relationships built up by neighbourhood policing teams has been undermined. The impact, according to the MOPAC review, has been that public awareness of police visibility in London has faltered; the neighbourhood confidence comparator shows that over the previous year, on average, it has reduced from an already low 53% to 51%. MOPAC challenged the Met to increase public confidence in the police by 20%, but levels remain broadly unchanged from the March 2012 baseline. The Mayor also set a target for public confidence in the police of 75%, but it is 67%. A review into safer neighbourhood boards by the London Assembly police and crime committee received evidence from those SNBs that some police safer neighbourhood ward panels were meeting infrequently or not at all, so the community relationship was not being sustained evenly simply because the police were unable to find the resources to continue their work. I have found, as I am sure colleagues have, that concerns have bubbled up in the neighbourhoods about the kind of problem-solving work that safer neighbourhood police were so good at doing.

I want to make a few remarks about three particular areas that reflect our priorities at the moment, the first being counter-terrorism. In particular since Paris, we are acutely aware of the critical importance of counter-terrorism work. We should all pay tribute, as I do in heartfelt manner, to the work of the intelligence and security services in keeping us safe. In that context too, however, the local knowledge and relationships built up by neighbourhood policing are absolutely irreplaceable. I can state with certainty that the local officers I know knew exactly who the families and where the areas to focus on were. Such officers were a source of information on and of trust in the police in the community, vital not only to help counter-terrorism work, but in reassurance and community confidence building. Immediately after Paris we, the police teams and the local authority were called together by our excellent borough commander in Westminster, Peter Ayling, to talk about exactly that—higher visibility for our neighbourhood police teams in London in order to reassure our communities.

The second area is hate crime, of which sadly there is soaring incidence in the aftermath of Paris. It has also increased over the course of the past two years, notably anti-Semitic hate crime given a couple of flashpoints, as well as the spike in Islamophobia after Paris. Again, the relationships built by our neighbourhood police with our mosques, churches and synagogues are irreplaceable. Such efforts need to be well led.

The third area is serious youth violence: last year 19 teenagers were killed, which sadly is a dramatic increase on the figure for 2014 and the highest figure for seven years. According to Scotland Yard, nearly 20% of all murders in London now have gang associations. Trident, as with our security services, is a critical specialist service, but I can also state from personal experience that the knowledge built up by my safer neighbourhood team sergeants on gang membership or the risk of that is totally irreplaceable, as are their relationships and their work on the ground, often directly with troubled young individuals. If we are to make serious progress in tackling serious youth violence and gang violence, we have to review urgently what has been done to our local teams.

I am delighted to see that others are present to speak. In conclusion, I want to reinforce the fact that our model of safer neighbourhood policing is not now what it was originally envisaged to be. It was always intended to be at the core of policing. I had a number of enhanced teams in my most deprived areas, I am pleased to say, but the model was never only about total resource, but about leadership—for community relationship building, networking, developing local knowledge and providing continuity. That has been diluted, the model has been changed and we have lost the previous safer neighbourhood model. I am relieved that we do not face further cuts to or the loss of our PCSOs, but I hope that the local commander, MOPAC and the Minister will hear a plea from the Opposition: we need to return to the core of a ward-based and, ideally, sergeant-led neighbourhood police team to restore public confidence in community policing, which was so valuable and hard won and is in danger of being lost.

[Mr Nigel Evans (in the Chair)]

The Front Benchers will be called at 12.40 pm, which leaves roughly 45 minutes for the debate. If everyone shows time restraint, everyone will be able to speak.

--- Later in debate ---

[Mike Penning]

I respect the hon. Lady a lot, not least in her role as Chair of the Public Accounts Committee, but that is a policing decision. It is for the police to decide how they police the community, not for politicians in this Chamber.

[Ms Buck]

rose—

[Mr Gareth Thomas]

rose—

[Mike Penning]

I will give way in a moment if I can. It is not for us to say what police stations should be open. Those days have gone. We said we would not make the 10% cut that the Labour party recommended. We said no cut. In fact, there is a £900 million funding increase for London over this spending round.

[Ms Buck]

I want to challenge the Minister on operational decisions. I have wanted this debate for some time. Resources are an issue and we can debate them, but fundamentally it is absolutely right for politicians to talk about the values and principles on which our city is policed. Many Opposition Members have expressed deep concern about the local policing model, even if that model has rested upon the same resources that we had in 2010. It is completely right and just for us to do so, and the Minister is totally wrong to say that we should not be discussing that.

[Mike Penning]

I did not say we should not discuss that; I said we should not be telling the police how to police operationally, because that is fundamentally wrong.

--- Later in debate ---

[Mike Penning]

The right hon. Gentleman has already presented his election campaign so we can wait a little longer for another press release.

We need to make sure that the public have the truth and are not scared—[Interruption.] I will not give way again, so hon. Members need not even try. We must make sure that public are not scared by these sorts of debate and the sorts of press releases that are being out here. Let me give an example of fantastic policing work being done in Westminster—in particular, in the constituency of the hon. Member for Westminster North, who did not mention this in her speech. Under Operation Trident recently, there have been 150 arrests, 15 knives have been seized, and nine adults have been charged with drug-related offences and given custodial sentences.

[Ms Buck]

Will the Minister given way?

[Mike Penning]

I will not give way. We have had a debate of nearly one and half hours, and positive things that are happening in parts of the hon. Lady’s constituency—

[Ms Buck]

Part of the issue with Operation Trident, which does some excellent work—I referred to it specifically—is that we have a lot of difficulty finding out what it does. The whole point of this debate rests on the fact that our safer neighbourhood teams were conduits for local information and relationship-building. That in no way detracts from the quality of police work. We are addressing a different problem. Operation Trident’s success lies on the bedrock of ward-based safer neighbourhood teams.

[Sadiq Khan]

The Minister does not get it.