Oral Answers to Questions

Jeff Smith Excerpts

Thursday 8th February 2024 Commons Chamber

[Guy Opperman]

I sincerely hope so.

[Jeff Smith (Manchester, Withington) (Lab)]

T5. One SME owner in my constituency told me that, if he has meetings in London, he now often travels down the night before, because he cannot rely on Avanti’s train service. Even if the trains are not cancelled, as we learned recently, Avanti is Britain’s least punctual train operator. Given that terrible service, does the Secretary of State now regret his premature decision to extend the contract for the west coast main line?

[Huw Merriman]

The decision to extend the Avanti contract was taken because its performance had improved dramatically. At that time, its self-induced cancellation rates were at 1.5%, down from 13%. Avanti is in the process of hiring 70 drivers per year. I have spoken to Avanti about matters that have been raised in the Chamber today, and about its recent service. We know that it needs to do better, and we are holding it to account to ensure that it does so.

Zero-emission Vehicles, Drivers and HS2

Jeff Smith Excerpts

Monday 16th October 2023 Commons Chamber

[Mr Harper]

I would be very pleased for the Under-Secretary of State for Transport, my hon. Friend the Member for North West Durham (Mr Holden), to meet my hon. Friend and colleagues. Yes, there is money going to all local authorities to address the quality of their local roads. A number of road schemes, including the major road network and large local majors programmes, were funded in partnership between the Department and local authorities, but we are now able to pay all the costs to bring them to fruition more quickly. On specific local schemes, I know that my hon. Friend the Under-Secretary of State would be delighted to meet my hon. Friend and local colleagues to talk them through that in more detail.

[Jeff Smith (Manchester, Withington) (Lab)]

Building HS2 was a long-term decision for the future—investment for decades to come—not just to improve transport but to drive the economy of the north, which is why my south Manchester constituents once again feel let down by this Government. We now have the worst possible outcomes: £45 billion spent on half a job, without those long-term benefits for the north. That is not a long-term decision but a short-term, short-sighted failure.

[Mr Harper]

I disagree with the hon. Gentleman. First, the high-speed trains were not going to get to Manchester until 2041 anyway. Secondly, as the facts have changed, it has become clear that we will receive better returns on taxpayers’ hard-earned money by cancelling the second phase of HS2 and reinvesting every penny in alternative rail projects in the north, the midlands and elsewhere. We have set out the detail of that plan. I know that not everybody will agree with it—that is okay—but those who do not like what we have proposed instead have to be honest with people and say that campaigning to build the second phase of HS2 will mean that those other things cannot be done. The choice had to be made. We have made the right choice, which is to invest that money in things that will give a better return, sooner and for more people in more parts of the country. That is the right choice for the country, and a long-term decision for a better future.

West Coast Main Line Franchise

Jeff Smith Excerpts

Tuesday 19th September 2023 Commons Chamber

[Jesse Norman]

The hon. Lady is deliberately drawing on statistics from before the recent improvements that the Government are recognising in this contract award. However, there is a further point: it is of course right to raise individual items, but we ought to get away from a situation in which politicians feel that they can micromanage and second-guess decisions made by people at the operating level. The key thing is to make sure that the quality of management is in place to drive continued, sustained improvement, as we expect it now is with the new chief executive, Mr Mellors.

[Jeff Smith (Manchester, Withington) (Lab)]

As a regular user, I recognise that the Avanti service has improved in recent months—although frankly, it would have been hard for it to get much worse—but given the sustained poor performance in the past and the August performance figures we have just heard about, this contract award feels very premature. Would it not have been better to wait and ensure that we see proven, sustained improvement from Avanti before awarding such a long contract?

[Jesse Norman]

Of course, a variety of considerations sit around any contract award. The attraction of this one is that it allows the most rapid possible progress on fleet improvements and support for the new management team that might be expected. As the hon. Gentleman would imagine, the Secretary of State has spent a considerable amount of time talking to the new management to make sure that they really are focused on improvement, and to hear in detail what their plan for that improvement is. The award was made in part on that basis.

Oral Answers to Questions

Jeff Smith Excerpts

Thursday 13th July 2023 Commons Chamber

[Dr Rupa Huq (Ealing Central and Acton) (Lab)]

7. What assessment his Department has made of the potential impact of ticket office closures on rail users.

[Jeff Smith (Manchester, Withington) (Lab)]

9. What assessment his Department has made of the potential impact of ticket office closures on rail users.

[The Minister of State, Department for Transport (Huw Merriman)]

As I set out to the House last week, these industry-led reforms are about modernising the passenger experience. When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers, and to include that in the notice of the proposal sent to other operators and passenger groups.

--- Later in debate ---

[Huw Merriman]

Mr Speaker, I will come back to you with regards to Chorley station. I repeat: the aim of the train operators is to redeploy staff to where they can interact with all passengers, rather than just the one in 10 who purchase tickets from ticket offices. Some 99% of all transactions can now be completed online or at ticket machines. I will just repeat the point that the Labour Mayor of London seems to think that getting more staff out and helping more passengers is a good way to operate, because that is exactly how London Underground continues to operate, as well as other operators across the country, including the Tyne and Wear Metro.

[Jeff Smith]

I have a lot of respect for the Minister, who I believe wants to do the right thing, but the rosy picture he portrays is not borne out by the reality. In my constituency, at Burnage station, the ticket office opening from 6.30 am to 1 pm is being replaced by a person from midday to 2 pm, at East Didsbury, where the ticket office has the same six-and-a-half hour opening, it is being replaced by a person for two hours from 9.30 am, and at Mauldeth Road, the ticket office that opens from 7 am to 1.50 pm is replaced by a person from 9.30 am to 11 am. All three stations have massively reduced hours—by over two thirds—and, importantly, will no longer be covered by a member of staff at rush hour. How can the proposals result in anything other than a much worse service for my constituents and other passengers? Will he ask Northern to rethink?

[Huw Merriman]

The train operators’ proposals, as I have stated, are to ensure that ticket office staff can be with members of the public and passengers where they best need them. It is also undoubtedly the case that some ticket offices are selling just one ticket per hour, so it may well be that train operators are looking at exactly which hours are best attainable. As I mentioned, there is one particular train operator that is currently looking to staff 18 currently unstaffed stations by spreading and redeploying staff across its network. I will be having conversations with the train operators as the proposals move along. I will certainly take forward the hon. Member’s point and I thank him for his engagement earlier this week on High Speed 2.

Rail Services

Jeff Smith Excerpts

Thursday 11th May 2023 Commons Chamber

[Mr Harper]

I obviously do not know what has happened in the hon. Lady’s specific example, but if she gives the details to my hon. Friend the rail Minister, we will look into that. If we look at Avanti’s performance overall, we see that it has made considerable progress both earlier this year and since I extended the contract. As I said in answer to the previous question, I want that performance to continue to improve for constituents such as the hon. Lady’s.

[Jeff Smith (Manchester, Withington) (Lab)]

Many of my constituents in south Manchester will breathe a sigh of relief that there is finally light at the end of the tunnel for trans-Pennine services. As my hon. Friend the Member for Sheffield, Heeley (Louise Haigh) set out so well earlier, TransPennine Express is not the only company failing passengers. The Secretary of State says that he does not think that public ownership is the answer, so what is the answer for those failing operators? When will the Government come forward with a proper plan for the fundamental reform and improvement of the operators that we need?

[Mr Harper]

I set out a clear plan in my George Bradshaw address earlier this year, which was published in the White Paper, on bringing together track and train in GBR so that there is a guiding mind to look at the overall structure of the industry. I announced that the headquarters of GBR will be in Derby, which was welcomed. We will continue making progress to deliver on that plan, which is the right plan to have a successful thriving rail industry both for passenger customers and, importantly, for freight customers. We will set a target later this year to move a certain amount of freight off our roads and on to our railways, which is good both for railways and for our environment.

Oral Answers to Questions

Jeff Smith Excerpts

Thursday 20th April 2023 Commons Chamber

[Mr Holden]

My hon. Friend will never need to encourage me to ask the Treasury for more cash for our road network. Potholes are a menace for all road users. The funding will be available in May. I will also be visiting Nottinghamshire in May, so I may be able to tack on a visit to his wonderful constituency during that time.

[Jeff Smith (Manchester, Withington) (Lab)]

In February and March, nearly a quarter of TransPennine Express services were cancelled, continuing a pattern that has been going on for more than a year. In the north, our economy and our residents are suffering as a result of TransPennine’s failures. Surely there cannot be any question of rewarding those failures with a contract extension.

[Huw Merriman]

Every week I review the figures and performance related to TransPennine Express. It has been said before that those figures are not good enough; there has been some improvement, but they are still not good enough. As the Prime Minister and my right hon. Friend the Secretary of State have informed the House, the contract expires on 28 May 2023. We have made clear that all options are on the table and a decision will be announced in the House shortly.

Rail Services

Jeff Smith Excerpts

Monday 20th March 2023 Commons Chamber

[Mr Harper]

I do not disagree with my hon. Friend. I said in my statement that performance had been poor, but improvements had been made. This will be a question of punctuality and timekeeping—of whether Avanti hits the required on-time performance—the number of cancellations, and how easy its customers find it to deal with the service. I will also have to judge it on the basis of what is going on in the industry. It would be much easier to judge the performance of train operating companies if their staff were not going on strike, which I why I think that if the RMT puts its deal to the members, we can resolve the industrial dispute. The issue of holding management to account would then be very clear, because it would be the only thing left on which we can focus. It is very difficult to hold management to account when the workers keep going on strike and disrupting the service for passengers.

[Jeff Smith (Manchester, Withington) (Lab)]

The Secretary of State said that the contract would be extended with the “expectation” that Avanti would win back the confidence of customers. I have to say that my constituents in south Manchester are a long way from having confidence in Avanti. I speak regularly to people who are driving rather than taking the train because they know it is the only way in which they can guarantee that they will arrive at their destination on time. Leaving aside the cancellation statistics, how will the Secretary of State measure the confidence of customers in Avanti’s currently shambolic service?

[Mr Harper]

I made it very clear that Avanti would have to earn back the trust of its customers, which, for rather obvious reasons, it has lost over the past year. The only way to win back the trust of customers in a service business such as passenger rail is to deliver sustained performance improvement over time. During the most recent period for which we have statistics, the cancellation figures clearly improved, but Avanti still has more work to do. It needs to sustain that performance, making the trains more punctual and reducing the number of cancellations for a sustained period. If it does that, it will win back the trust of its customers. If it does not, it will not, and we will make decisions accordingly.

Rail Cancellations and Service Levels

Jeff Smith Excerpts

Thursday 1st December 2022 Commons Chamber

[Huw Merriman]

I am sorry for the experiences that my hon. Friend and her constituents have experienced, and that goes to all Members of this House, too. With regard to Avanti, from December it plans to operate 264 daily train services on weekdays, which is a step up from the 180 daily services at present. That would also be greater than the number prior to the refusal on rest day working, which has triggered this issue over the past six months. Of course, that is all contingent on having that co-operation, which I am keen to seek to get into place. The Office of Rail and Road has looked at the plans and signed them off, and we and officials meet Avanti on a weekly basis to hold it to account. We will continue to do so. As my hon. Friend points out, a shorter-term contract is in place. We need performance improvements to go beyond that stage.

[Jeff Smith (Manchester, Withington) (Lab)]

Yesterday, the West Midlands Mayor was late for that meeting with the Secretary of State to discuss the problems on trains because her train was cancelled. You couldn’t make it up. My constituents in south Manchester do not want to hear that the Government are disappointed with the problems; they want to hear that some action is being taken. What can I do to reassure my constituents that the Government will get a grip and get the train services sorted on the Avanti west coast main line and the cross-Pennine routes?

[Huw Merriman]

Again, I pass on my disappointment with the experience that the hon. Gentleman has outlined. I want to be clear: we have been going on like this for years because we have a railway that just does not operate on a seven-day basis. We have leisure that has grown to 115% over weekends, and we still cannot roster the workforce. We require an agreement. Can one imagine Tesco operating on that basis? It just would not work. The tragedy when we look at the north is that we have a £96 billion infrastructure investment plan through the integrated rail plan, so we want to invest further in the north. However, the hon. Gentleman is absolutely right: if we cannot deliver the daily services right now, there is a danger that people will turn their back on rail. The only way to get long-term performance improvements is to reform the way we work the railways. We are trying to put those reforms in place, but it requires agreement from union and workforce, as well as Government willing.

--- Later in debate ---

[Mr Deputy Speaker (Mr Nigel Evans)]

I thank the Minister for responding to the urgent question for almost 45 minutes.

[Jeff Smith]

On a point of order, Mr Deputy Speaker.

[Mr Deputy Speaker]

If it relates to the preceding business, I will take it.

[Jeff Smith]

Thank you, Mr Deputy Speaker.

I thank those hon. Members who pointed out the slip of the tongue in my question to the Minister. Apparently, I said that the West Midlands Mayor was late for a meeting with the Secretary of State; I meant, of course, the West Yorkshire Mayor. I would not want to impugn Andy Street’s timekeeping, so I am grateful for the opportunity to correct the record. I am not criticising Tracy Brabin’s timekeeping either: the fault, as usual, lies with TransPennine Express.

[Mr Deputy Speaker]

Thank you very much. That is now on the record.

Avanti West Coast Contract Renewal

Jeff Smith Excerpts

Tuesday 25th October 2022 Commons Chamber

[Kevin Foster]

I do not believe it is a mistake to focus on an improvement plan that will come in in December and to carefully monitor progress. As I have said, DFT officials engage daily with Avanti on the progress it is making. We are not just accepting assurances; we want to see clear, concrete evidence—for example, drivers in training and drivers completing training are the core part of resolving some of these issues. That is where we believe our focus should be now. We will clearly look to see how the improvements are made in December. If they are not, and if the service is still as it is, clearly we will take a decision ahead of the main contract renewal in April. I also understand that Avanti accepts that the current service is not appropriate.

While we are talking about Birmingham, we should remember that this does not reflect on the whole rail network, as the hon. Lady knows. Chiltern runs a very effective service to Birmingham Moor Street, which provides a good option for many people looking to travel to London from Birmingham, and it has operated it successfully for many years.

[Jeff Smith (Manchester, Withington) (Lab)]

My constituents in south Manchester are contacting me, frustrated and angry about Avanti’s lack of service. They cannot book seats, and even if they can, the trains are ridiculously overcrowded or cancelled completely. The Minister is setting great store by this so-called December improvement plan, but how can we have any confidence in that plan, given the current terrible service, which by the way is actually getting worse? Avanti should have lost the contract already, but if we do not see massive and fast improvements in December, will he please commit to stepping in quickly, and long before April, to sort out this shambles?

[Kevin Foster]

As the hon. Gentleman will appreciate, we are constantly monitoring the performance. As for removing the franchise, we clearly have to go through a due process, as I am sure he would accept it. We believe that there is a credible plan for improvements in December. We are starting to see evidence of new train drivers actually qualifying, and we are seeing more in training. The December improvement plan has been launched without, for example, relying on driver rest-day working, the withdrawal of which has been the absolute core of the problems affecting Avanti trains. Certainly, we will continue to engage closely with Avanti beyond the implementation in December, and the company knows full well what is at stake ahead of the main contract renewal in April if the services do not significantly improve. In the meantime, we are being clear with Avanti that issues such as the availability of online ticketing also need to improve. Weekday availability has improved significantly, but I accept that we now need to see the same for weekends.

High Speed Rail (Crewe - Manchester) Bill

Jeff Smith Excerpts

2nd reading
Monday 20th June 2022 Commons Chamber

[Wendy Morton]

I want to make some progress, but then I will take some more interventions.

Turning back to HS2 and the north-west, I must mention that this section of HS2 includes a new high-speed station at Manchester Piccadilly and a new high-speed station at Manchester airport, offering the potential to use the airport station to further promote the international airport.

[Jeff Smith (Manchester, Withington) (Lab)]

I warmly welcome the Second Reading today and I absolutely agree with the Minister about the crucial importance of integrating HS2 with Northern Powerhouse Rail, which I think is equally as important as, if not even more important than, HS2. But would it not be better to do this properly and have an underground station at Manchester Piccadilly that properly links to Northern Powerhouse Rail and future-proofs the network?

[Wendy Morton]

On the specific point of a Manchester Piccadilly underground station, I can assure the hon. Gentleman that my Department has been working closely with Greater Manchester stakeholders for a long time to try to understand their reasons for supporting an underground station at Piccadilly. HS2 Ltd has considered these reasons and done extensive investigative work on the feasibility of this option. That work has found that an underground station would cause major city centre disruption during the construction period and significantly delay the opening of services into Manchester by more than seven years. It would also add around an additional £5 billion to the cost of the Crewe-to-Manchester scheme alone. That is an absolutely crazy amount of money to spend on something that is quite frankly worse.

[Jeff Smith]

Will the Minister give way?

[Wendy Morton]

I am going to make some progress.

HS2 will truly future-proof travel across the north. It is crucial for local services, regional services, national services and international services.

--- Later in debate ---

[Wendy Morton]

Will the hon. Gentleman let me continue, instead of getting carried away on the Back Benches? If we were to pursue the underground option, it would result in a more than seven-year delay to the HS2 project reaching Manchester Piccadilly; a cost increase of around £5 billion compared with the surface station; and at least 130,000, but realistically up to 350,000, additional HGV journeys in and out of Manchester over the construction period due to much greater quantities of concrete and steel needing to be imported and surface material needing to be exported from the construction site. I hope the hon. Gentleman agrees that the impact on local residents and businesses would be quite unbearable.

[Jeff Smith]

Will the Minister give way?

--- Later in debate ---

[Mr Dhesi]

As we will discuss later in respect of the amendment, we are in favour of excellent alternative proposals from the Government, because until then we cannot support the scrapping of the Golborne link. We will look in detail at what the Government propose in respect of the link.

As the Bill progresses, Labour is keen to see progress on the northern powerhouse. The Bill must deliver the right infrastructure for the north of England but, rather than levelling-up the country, it could in fact entrench the north-south divide for generations to come. It must deliver a solution for Manchester Piccadilly station that enables a future Labour Government to build Northern Powerhouse Rail to Bradford and Leeds.

[Jeff Smith]

I am pleased that my hon. Friend has mentioned Manchester Piccadilly. We were told earlier that the extra costs would be £5 million; we do not know that, because the costings have not been published, but even if that is the case, the added extra economic value will get that money back in around 15 years. Yes, there would be more costs and more disruption and delay, but this is a once-in-a-century economic project and we need to get it right. Is that not why the council, the Mayor, the business leaders—everybody in Manchester —supports the underground option for Manchester Piccadilly?

[Mr Dhesi]

My hon. Friend has been a firm champion on behalf of his constituents. His views are also echoed by my good friend, the Mayor of Manchester, Andy Burnham, with whom I have discussed this project. Many are exasperated by the Government’s lack of ambition for Manchester and the north, which is why Labour is very much in favour of this. We need a solution for Manchester Piccadilly station that enables a future Labour Government to pick up the pieces and to deliver that Northern Powerhouse Rail in full to Bradford and Leeds.